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Allstate

1.0
177 complaints

Address

2775 Sanders Road, Northbrook, IL, 60062

Complaints

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Tesfa Tekle

Oct 1, 2019
0

I had very small accident caused by the other driver on my Toyota RAV4 and was estimated about $1600. And I took my car to body shop and waited 2 weeks to let me know that the car worth less than the repair expense and the adjuster told his insurance decide total lose and Zachary my adjuster told me to take my car .

And the accident was in rear of my car and they removed the spare tire hold and they can not put it back and they put tape on it and they told me to take. After that I called my time and text many time to Zachary, but no respond.

I don’t know what to do with their wrong decision, the car is in good condition and want to keep it, but I have received a letter from Allstate to report it. Is any help?

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John & Hope Collins

Sep 25, 2019
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I have my vehicle & home insured with Allstate. Approx: 3 months ago, I sold my 1999 Chevrolet van when the motor went. I called my local Allstate office to report this sale requesting to have the insurance removed from the van.

Since that time, Allstate keeps removing the full payment for both vehicles each month. Apparently my request falls on deaf ears. I have called the office and spoken to people, sent text to the web site for my agent, sent text to her cell phone, left voice mails, and went to the office in person.

My agent, Beth Sollars, has returned one call to me. She stated she had Allstate on the other line, and was solving the problem. she advised me she would call me right back. That was well over a month ago.

" No good morning, just her usual rude behavior. Karla called me…

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David W Evans

Sep 19, 2019
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Reguardinh my case and the way it was handled.... BAD FAITH claim

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Terry Wilber

Sep 19, 2019
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worst ever we had 2 cars and home insurance we found it cheaper elsewhere so canceled out insurance and changed to another company and now they send us a letter of cancelation for non-payment what the hell we call the say they are charging us for late payment the guy that runs it is Allstate Insurance Agent Michael Butler, Binghamton, NY and he is so rude when we changed company's he said he was canceling us right then and don't get in an accident on the way home they actually owe us a refund would not give cancellation declaration and

giving new insurance the company a hard time last month and now as my husband is on the phone with new insurance company

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Ashraf Bahour

Sep 18, 2019
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I am a home owner have insurance with All state insurance company very bad experience with them

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Larry Morton

Sep 14, 2019
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The claim adjuster arbitrarily and incorrectly assigned 90 percent fault on the Allstate policy holder and only paid me 90 percent of my claim. The police report and policyholder stated it should be 100 percent fault of the policyholder but the adjuster stated she could do whatever she wanted to do.

The adjuster will not take my calls or return messages. I will provide the claim number and details if contacted by Allstate. This appears to be an unethical and perhaps illegal policy.

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Franine jones

Sep 13, 2019
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I have been waiting since 9/2 for ALLSTATE to get a claim done so I can get my car repaired . My expenses are escalating . SOON I will not have any money left for the trip back. Hotels... food for me and my family are mounting ! I pay my payments always on time.

I keep getting calls that it will be finalized and nothing has happened. I stopped driving cause I only have a donut on it. I can't drive cross country on it. I am DEFINITELY NOT IN GOOD HANDS with this kind of service ! Claims # 000559489496

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Jim OMalley

Sep 11, 2019
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I attempted to get an auto insurance quote. I have my homeowners insurance with them so I thought perhaps there would be some sort of discount. I navigated the website that appears to be designed for small children and was unable to access any of the details for the quote.

I attempted to chat with customer service but received no response multiple times. I do not have an agent so If I cannot speak to anyone via customer service my only option would be to blindly purchase the insurance. No thanks.

I will shop around and find a new homeowners policy and keep my auto insurance where it is at for now. still working on that.

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David Evans

Sep 10, 2019
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Allstate Insurance Sucks! I have had a case with them going on 3 1/2 years in a personal injury case through NO FAULT of my own and the offer is so low it doesnt even cover medical bills, yet my back is still jacked up.

Next step for me is contacting my local news station.... they love these stories.

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david sheller

Sep 10, 2019
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Your company via Clint Herman agreed to pay the policy limits of your customers $50,000 policy to Bryan Niehaus. That was weeks ago, Clint Herman claimed today that even though I sent him the paid statements for the medical from BCBS they were just screenshots and he could not pay the claim based on them. I asked him if he was claiming we forged them. On Friday at 3 pm if the claim is not paid and the check is not sent the settlement is canceled and we will proceed to trial and sue Allstate for breach of contract, DTPA and Insurance Code violations along with your adjuster Mr. Herman.

Please advise

David Sheller

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William Evans

Sep 8, 2019
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It has been 10 DAYS!! since initial contact with Allstate to get my claim (0453762300101027) moving. To date I have had promises not kept! There was an injured party in the accident and I have no idea how that is supposed to go.

I have been told a list of recommended Body Shops in my area would be supplied and that hasn't happened . Neither has the promised outline of how the whole repair process should go. In a nutshell, Allstate has done little or nothing to be an advocate for me (their client) or assist in getting the claim moving ahead to settlement.

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Sheledre Pressley

Sep 7, 2019
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The staff have no integrity. There client totaled my car and injured me, causing me to miss 2 weeks of work where I make $200 a day. The adjuster Bradley McKenzie & his supervisor Bethann bearden in your Columbia SC office down played my injuries stating that I wasn’t in that much pain and then offered me $250 for pain and inconvenience.

They both were rude and treated me like my health was of no importance. The supervisor even laughed at me when I became upset with how my claim was being handled . I threatened to report the way I was treated and she chuckled as she encouraged me to do so.

This tells me that this is not the first time they have mistreated the third party in an accident. I may not be a client but it is an outrage to be treated in such a manner.

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Jesse Camacho

Sep 6, 2019
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My agent will not return my call to discuss my policy.

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Glenn Singer

Sep 3, 2019
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My complaint goes out to a Roberto Rojas. He gave me a quote for my two two vehicles. I thought about it over the weekend and decided to go with Liberty Mutual. When I called to final it out I was told that the quote reflected my bundling my home insurance.

I told Roberto no to that on the initial call. The quote also reflected me using a tracking device, which I also said no to. 00 more! This is a scam and a false way to do business! Never call Liberty Mutual!

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Johnny W. Johnson

Aug 30, 2019
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I am sending this on behalf of my father - Johnny W. Johnson.

He is currently 83 years old and moved to Southaven, MS in the late 1950's. He started working with Garnett West Senior and has been a loyal customer for over 50 years. Now, late in his years, he had a wreck that was shown to be two - State Farm is now cancelling his insurance because of too many accidents in the household.

Please review his policy # 279-1433-C20-24 1768 Northfield Drive Southaven, MS 38671

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R. Rogers

Aug 23, 2019
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I have just about had it with my bad experiences with Allstate. I transferred to Allstate because my father said it was a good company. sure they may cost a little more, but it seems their staff is more knowledgeable, better equipped and are up to date with their technical software.

If I cannot be assigned one person for my claim and get my video to my claims person to save myself and Allstate from having to pay since what happened is not my fault then I will be seriously considering going back to USAA. I spoke to a "manager" in claims who didn't seem to have much knowledge for her position nor did she seem like she wanted to do anything outside of her little cubby hole to make my life easier after having to use my grocery money to pay for…

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Ethel Jenkins Jones

Aug 16, 2019
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I have had insurance coverage through Allstate with a independent agent Sarah Lewis. I have communicated with this office since signing on 5/29/2019 . I wanted a policy that noted rideshare driver. They were great on signing up ; however, I never received clarity when I had to telephone them every time and received non clear information.

I was involved in accident on 8/7/2019 reported it to them and first was told I had PIP but it did not cover me though I was contacted by that person. As a result was then told I waived that protection.

Now I’m real confused because I spoke to someone several times about my policy and what I have had previously to have on this policy. So an accident later no fault of mine and I receive a letter on August 15 stating no benefits available because I waived…

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Iesha Stith

Aug 13, 2019
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I was hung up on by Representatives name Tabitha who states she work for y'all very disrespectful and very rude I called back to speak to a supervisor she stated she's the owner of Allstate and persistent to hang up again on me I really need somebody to reach out to me as soon as possible thank you she was very rude and disrespectful and I would never choose Allstate again and I don't advise nobody to choose Allstate

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Bernadette Mullins Miller

Aug 12, 2019
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I have had Allstate Insurance at Olp Agency for the last few years, and an Allstate customer for approximately 30+ with home, boat and multiple auto policies. Since switching to the Olp Agency, each time I have called and spoken with Kristi at this agency, she had been the consummate professional.

Last November when I called with questions regarding adding my son’s new car to my policy, I spoke with Jennifer for the first time. She had very rudely told me that my son could not have his name on the insurance card, since I was not on his title.

I explained that my daughter has had her name on her card since 2011, and I am not on her title either. This woman’s attitude, inability to allow customers to speak and ask questions is not only unnecessary but I’m sure not representative of what and…

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Siroos Poushtkohi

Aug 12, 2019
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When i call to Allstate Insurance Agency in Kingwood, TX, Westridge Insurance Agency , lady by the name of Megan answered the phone , she was very short and rude , and she tried to cut me off several times while I was talking, she was trying to give me the highest possible rate, I kept telling her i need to cut down on some of the benefits but wasn't licenning .

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shirley parks

Aug 10, 2019
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Good Morning, I am the property owner located at 30147 Andover Court Inkster Michigan 48237 The property is under Land Contract under Chelsha Dallas. The case recently went to court due to the holder not carrying Homeowners through the life of the loan.

She produced two separate policies on was dated October 06,2018 to October 2019 Teri Vetling as her Agent along with Pat Siedel Grand Rapids Michigan. She produced a second policy dated February 23 2019 until 2020. I'm confused concerned if these polices exist or are current or real.

If they are in effect I want to be a person of interest on this policy I am the Homeowner until the contract is paid in full. Please send me a copy of coverage to my current address Shirley Parks 18124 Dequindre Detroit Michigan 48234 If there is a lapse or…

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Ray Pevy

Aug 8, 2019
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Claim # 0533421103 I'm still waiting for my rental reimbursement. I have already received my deductible payment of 250 from my carrier State Farm. What I don't understand is why I can get made whole again from Allstate. I'm not a rich person but i was rear ended by your policy holder on 02/03/2019.

If she didn't run into me we wouldn't be having this conversation. What in the hell does that mean? I would assume that if State Farm sent my deductible back that things must be settled. I would like to hear back from a representative other than the one assigned to my claim.

I have already sent the information to him on the amount and at this time I should be getting interest. This doesn't even cover the Diminished…

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Ronisha Clark

Aug 8, 2019
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ALLSTATE SUCKS! They have been giving me the run around about my medical records coming through their third party company, which is probably a scam. Every customer service representative tells me something different and has a nasty attitude. One representative told me to "get my own medical records myself"; I recently had surgery and can't do that, and even on the letter they sent me, I was told to let then handle it.

I read the other reviews online and 11/10 state similar issues as mine. WELL IM GETTING A LAWYER! ALLSTATE has BAD HANDS!

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johnnie davis

Aug 6, 2019
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I file a homeowners claim on 07/30/2109 I talked to Brent Johnson he set 3 appoints with me and no one came out to look at my damage every time I called he would set a time someone would be out then no one showed up. I waited on them all day on 08/05/2019 no one called or came by.

I feel like I am getting the run around I been with allstate 20 years or more I thought allstate were a better company than this. Maybe I need to file a complaint with the insurance commissioners office. my # is 7044049269

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Antonio Gantt

Aug 4, 2019
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I been trying to cancel my policy but no one answers calls or emails and definently does not return calls or emails. The take money from me every month faithfully but when you need something done they are not available. I reccomend no one ever deal with allstate.

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Beverly Lynne Sanders

Aug 3, 2019
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I submitted a Tow bill to my All state inc company , a week later still no check, I called the 1800 # and talked to claims they said they never received it. This is not the first time problems with this company, however this time it is a big deal, I went to All state myself turned in the tow bill to a agent, she said she would fax it right away, she never did, they had all week to do it, I have never had any of these problems with any other inc. Company. There is no excuse.

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Md Shahariar Alam

Aug 1, 2019
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I am going to complain about this Gentleman MICHAEL LARIOS Allstate Fire and Casualty Insurance Company Phone: ‪(717) 540-7556‬ Fax: ‪(866) 447-4293‬ ‪[email protected]

He is a very rude person and don’t know how to talk with customer. You people say “We are in a good hand” but if this kind of people working in your company we don’t think so we in good hand. He needs to go to the behavioral school. As a customer if I am upset that’s not the mean that he is giving me attitude. He is too much attitude. I don’t know this complain is worthy for me or not, or your company takes a action or not but I just try to let you people know do something about this Gentleman. Yesterday I have a conversation with this Gentleman and I believe the line was recorded try to listen that. Thank you.…

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ANGELO DELVALLE

Jul 25, 2019
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When transferring my policy from New York to Florida, the yearly rate was increased by over 1000. I was shocked! As a loyal customer for over 30 years I expected better service. Had no choice but to go with Geico!

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Teresa Machen

Jul 24, 2019
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Allstate took the insurance premium for another individual from out checking account without authorization and now will not refund the entire amount. I want my money back!

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Lifelong Allstate Customer

Jul 21, 2019
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My Toyota Camry 2013 has been dutifully maintained and invested in as my retirement vehicle. The average life of a Camry is fifteen years and 300,000 miles if properly maintained according to Customer Reports. The manner in which Allstate has attempted to address the incident is more by omission than action.

In effect, you are confiscating my vehicle or, at best, relegating it as non-insurable. 00 per year by insuring with Allstate is negated by the reality that, in the event of an accident absent fault, one will be denied one’s vehicle or the right to have that vehicle insured.

The valuation of my vehicle does not conform to market values at the time of the accident, as a similar vehicle with identical mileage was listed on…

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Samuel Spencer

Jul 18, 2019
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Yes I have had insurance through allstate for a little over a year an was happy with it until recently they added my brother to my policy without my consent he does not live in my household hasn't for a few years an they tell me I have to give his personal information in order to have him removed so I chose not to do business with Allstate after that I have insurance with a different company now but I got a call today to renew my policy an I told the lady I spoke with when I dropped you guys last month I was done with Allstate but

the person that called me today was saying I have to sign to end business with you guys I don't want or need to sign anything for your company but I was informed that if I don't sign they will still renew an charge me again without my consent I just want an need…

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Robert Brewster

Jul 17, 2019
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My Mother's home, my childhood home, was destroyed in a fire. She has been an Allstate customer for as long as I can remember. She is a strong Christian woman who has overcome brain surgery, partial paralysis, and several other health issues.

She has always paid for her insurance coverage, and has kept her family under the Allstate umbrella of coverage as well. She has been more than patient while awaiting a decision on her home. There was an unjust accusation made that her home was intentionally set on fire, while she was at Church.

It was concluded that the cause was electrical wiring. It has been over a year and her claim still is unresolved and they continue to place my elderly mother in uncomfortable and unsanitary hotel rooms. I am an Allstate customer as well and I am very unhappy…

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DENNIS KELLY

Jul 15, 2019
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Our car was totaled on June 3 2019 claim 30547870402 we were contacted by a Michael Flis 480 9774563 he stated he was our contact and claim would be handled quickly. as you can see that is not the case. MR FLIS WILL NOT RETURN PH. CALLS AND STATES HE NO LONGER IS HANDLING THE CLAIM. I have now no one to call, and no one is calling me. I will have no choice but to see a lawyer if this is not resolved quickly.

On a side note I got the police report in about 2 weeks and called Flis to see where to send it. HE NEVER CALLED ME BACK.

Dennis Kelly 323 8162758 Apparently you are not in good hands with Allstate Insurance

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Naddya Quevedo

Jul 15, 2019
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Today was very hot day and I went to the flea market and my husband left the car keys inside our car, I didn't worried because I knew that we were cover with road side assistance but when I called to ask for help I realized that I wasn't in good hands.

I got the worst customer service experience because I was denied the service that I deserve and being paying for the las 3 plus years. I was on the phone for almost an hour for nothing,but as soon as I can I will switch to a different insurance company.

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Eva Trevino

Jul 3, 2019
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The people that you have working there or so rude and ugly I have so many different people working on my case and they're so ugly no consideration since you're recording my conversation why you pull my recorder and you find out how rude your guys are you can call me my phone number is 210-857-2617

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A\SHVIN PRAJAPATI

Jul 3, 2019
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I am with all state insurance for more than 20 years , I had an accident last December and it was not my fault , I was hit by behind while I was waiting on signal. they I repair my car and I have to pay deductible $500. they told me you will get reimburse , but its almost more than 7 months and I got injury and I lost wages because I couldn't go to work for 3 days. if its not resolve then I will be taking legal action with my attorney.

After that I sold my car and get new one and when I have renewal due of my insurance in last may 9th , my insurance jump up to $600 !!! I can not afford it , I talk to my agent Dilip Shah, he told me that I will try to reduce your premium but nothing done , if its case like this I would like to cancel my insurance ,

I have good record of driving no…

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Lynn Kidder

Jun 29, 2019
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In 2016, my husband & I were in the process of separating. We had had ALLSTATE for over 25 years, we were impeccable payers & "lifers". It came down to my husband & I agreeing that he seek his own auto insurance.

John purchased auto through another company, brought his new ins ID cards to Bartel and the male at the desk said John was all set. 2 months later, I'm pulled over, and was charged with operating a vehicle without ins!!!.

I knew the officer was sadly mistaken but I let him do his job & by sun up, it would all be just a bad nightmare. Nope. ). minus my husband. The reason I am now seeking justification is that I am studying to become a broker.

He & so many other agents that I've been reviewing, basically instructed me to go forth , except nothing but 110% compensation for that…

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Felicia Cirlos

Jun 27, 2019
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I was hit by an 18 wheeler on May 10th. I contacted Allstate to make them aware of he incident, great and helpful and prompt customer service however on the claims aspect, I was telephoned by Allstate’s claims investigator by the name of Micheal Riedl.

I relayed the accident to him. After the recording, Mr. ” Micheal Riedl already had the preconceived notion, without having done any investigation or evidence that would back up this false allegation. It was not only unprofessional but extremely poor investigative work due to no investigation had yet been done and he already writes it off as to what he “thinks” About a month later Micheal Riedl calls to report his findings concerning my accident. I missed Mr.

Riedl phone call and a voicemail was left. The voicemail left my Mr. Riedl said,…

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Justin Songer

Jun 26, 2019
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Hello, On May 7th 2019 I was in a vehicle accident, the vehicle was towed to Collision Plus who was recommended by Allstate to do the repairs, after they assessed the damage the total was around 14k which I was told was borderline being totaled! After a month at Collision Plus my vehicle was said be to ready to pick up, upon picking it up, I noticed damage that wasnt repaired before even walking over to the truck and

was told "I'm not sure what we will do at this point as the vehicle was close to the total mark, upon driving the vehicle home more issues arise from the front end damage.

Also hood and bumper was not replaced correctly! Long story short I was told by 1 claims agent that it was possible it could still be totaled and then today was contacted by another agent that told me it's…

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Rev. John Bushi

Jun 20, 2019
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Thanks for your attention. I am enclosing herewith an incident report of the accident. I have been waiting for help. Mr. Ryne May, Claim Specialist, 888-237-4154 Ext 9727269 advised me to report to corporate regarding delay. He is not able to response to my emails, return phone calls and help the process of fixing my car since 6/2/2019.

Anytime I ask for help he is going out of office / vacation. I am extremely upset with the services. My claim no. 0547811943. you can reach me at cell 630-886-2552 or email. Have a blessed day Regards Rev. John Bushi

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Pinkey Bowman

Jun 18, 2019
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I have insurance with All State for about 12 to 15 years it has went down hill ...I call on a claim in May I suippose had an adjusted to come out ...I’m told I have to wait until he call me....when I pay my policy on time each month on time ...where customers service....where the family feeling....I’m on the search for good insurance and good people...

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Danna Rundell

Jun 18, 2019
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My agent is Gina Eubanks. I was an employee of 14 years for her. I was terminated from my job Sept 2018. Since that time I am not allowed inside her office to make payments. I would also like to add that after I was terminated, 5 additional employees quit.

They are also not allowed on the premises. When I try to call her office they never answer. Always goes to voicemail. I would think that is one of the most important things for your customers when they try to reach their agent.

Thats why we choose Allstate and pay a higher premium to have an agent. There are many, many other offenses this agent has perpetrated against her customers and I don't just mean employees. Of course she will say I am just a disgruntled employee.

But someone with many years with her you may ask yourself why…

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Caleb Reynolds

Jun 13, 2019
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Is there a no stars? Got backed into parked into a parking lot. Adjuster won’t return my calls and the only time to talked to her offered 80% cause I should have seen the driver wasn’t looking and honked. You aren’t in good hands with All State.

And if Lauren Forte is your adjuster, just hire an attorney. She told me to hire the guy that owned the car—- her policyholder. SMH. Is that who you want as an insurance company? Someone who suggest others sue you?

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Christopher

Jun 9, 2019
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What’s with all the nigger commercials? Especially the dumb nigger sitting in the middle of traffic. They should run that asshole over.

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Hamid Khedairy

May 30, 2019
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Today's date: May 30, 2019 I had considered obtaining insurance coverage from Fleming Family insurance on Friday, May 24. I dealt with Mr. Jason Fleming over the telephone and gave him my bank account information for payment. He emailed me the documents for my signature and asked me to finalize the process. However, I had changed my mind and decided not to sign them and decline coverage.

I emailed him on May 27 informing him of my decision not to proceed with insurance coverage, and emailed him again on May 28. He emailed me back that it was too late and that he will process the payments for (home, auto and personal liability)

This a fraudulent proceeding committed by Mr. Jason Fleming, coercing me into obtaining insurance service from his agency against my wishes. I have not signed any…

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Daryl lewis

May 29, 2019
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I've had a claim going on for eight months. My adjuster won't return my phone calls. I need my property claim settled. Allstate threw us out TWICE from our housing we're supposed to have under ALE for at least 12 months.

I have a newborn baby and 3 other kids. The adjusters don't know what they are doing. They don't know my policy and that I live in California. They call me right before they leave the office so I can't return the phone call, when I call back the next day nobody answers or returns my phone calls.

My adjuster is always out of the office. I'm supposed to have at least three more months on ALE according to my policy and they are using the excuse that the landlord said the house was habitable, but code enforcement red tagged the home and

the landlord is not ever going to fix…

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Brandon Moore

May 21, 2019
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A complaint has been filed with the Insurance Commissioner regarding an Allstate Insurance office located in Canton, Georgia. After speaking with a local Allstate Insurance office I was advised to make a complaint with the corporate office regarding the actions of this agent.

I purchased a manufactured home, built in 2004 on 4 acres. The mortgage broker received the information regarding an insurance policy with said agent and apparently Allstate doesn't even insure manufactured homes and especially not ones over 5 years old, and without an auto policy in effect.

I was lied to and this information was covered up by the agents to allow closing of said property to take place. Now I am having to find someone to insure my property after the fact and will be forced to pay double the premium…

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iris

May 9, 2019
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called rene aguilars office in el paso tx they are extremely rude have no manners and do not help you on something your paying for...WORST CUSTOMER SERVICE

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OLATUNBOSUN GBOLADE

May 8, 2019
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My name is Olatunbosun Gbolade I filled a complaint with the insurance commission because I was not satisfied with the way my claim # 0542561734 was handled . A representative from your office called Dania in Yuma Arizona with phone # 9283731520 made contact with me to see if it can be resolved but it has been impossible to speak to this lady despite making several calls and

leaving messages she even called back and left the time to reach her but when you call it goes to voicemail I am done calling this lady. I happened to also be insured with your company that I am thinking of cancelling my policy if this is how your company handles buisness I am done dealing with this lady as she is incompetent and does not know how to manage situation

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Craig peting

May 7, 2019
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com treated your customer since 1986 with TOTAL disrespect. Until I had my call with him yesterday everything was very professional, and I felt good that we had been a customer for so long. Your outside inspector can out and meet with my contractor (whom is a contractor that works with Allstate) and at the end of there inspection they both agreed that we needed a new roof and other repairs.

When Keith start our call out his biggest concern was for me to make sure that I gave him a good review he didn’t even acknowledge that we had been a long-term customer until his 2nd call. During the 2nd call he told me that based on his information that he could only approve the replacement of 100 to 200 singles.

I told him that was totally unacceptable and that he needs to go back and talk to…

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