Allstate

Very dissatisfied with Allstate because they don't care about their customers. I regret I have been with this company for over 30 years! What is the point of paying into a insurance policy if you can't get them to pay out when you need them to.

I hope they loose any potential customers in the future because Allstate doesn't stand behind their words . I would not want to work for a company with a bad reputation.

A customer is not in good hands with this company. I can't understand how Allstate is still in business? The don't like to payout claims? Its the customers who pay into it? But that's how they are getting richer .

Please do your research before you get with a company that is not going to work for you . Go with a company that stands behind their words.

My car was involved in a multi car accident. The responsible party was covered by All state. I reported within 24 hours of the incident. The lack of communication, (beginning with no return calls the first week) emails ignored and absolutely no follow up is unbelievable. The website has the tool to check status, it doesn't work and no one can help. Trying to call the 800 number to voice a complaint only can be used if you are a policy holder. All state has been a nightmare to deal with. This week will be the 4th month and I still have no reimbursement for the rental car. They claim to have lost the email ( it was found when I provided date/time to a rep) I was told allow 48 hours to process. After 10 days it is still not done.

They must only treat non policy owners this way. Robert Barry

The agents were rude quotes to high then you are quick to cancel don't work with people who have financial problems you are for the rich .

I have been with Allstate for over 30 yrs my agent Thomas Hoffman to say it short is a bully. It stated in aug of 21 when I wasn’t getting my paper bill didn’t come so called and payed over the phone and kept happening and I got late charges several times.

I think talked to him again in December and he said we could do auto payments so I gave him my bank card and assumed it was being taken out of my back so I put it in my checkbook for January and February, I got a letter from him stating what date of each month that the auto payment would be taken out.

92 and I got a letter in the mail saying I was behind in my payments so I called him and he said it wouldn’t go through which is not true. He then raised my payments to 100 a month and my deductible was 250 and he said a 1,000 that’s when…

These so called people that work for All-State are used car salesmen.

Stating I did not pay my bill but yet I have receipts. SMFH

Guess I'm getting a different insurance company and contacting the Department of Insurance.

It's been a mo and my claims adjustor has not 1 time returned q call an email nothing

December 16, 2021 Dear Manager of Warranty, I purchased a two years warranty on my son’s computer and when he really needed it, it would not charge. I called and fill out the Allstate claim form in January and still have not heard from you. I decided to write Texas and Federal public consumer complaint. It was better when Walmart service it’s own warranty. This a scam now. Thank you very much. Sincerely, RRT Rickey Tezino [email protected] 832 233 317

CC: Texas Consumer Protection 808 Travis St. #1520 Houston, TX 77002

FTC Headquarters 600 Pennsylvania Avenue, NW Washington, DC 20580

*Walmart’s last correspondence

One of our specialists will help get your claim resolved as quickly as possible. 1. Make sure you're near your item 2. Have your email address and Claim ID handy • Your…

Had accident at noon on 11/19 filed claim online and was assigned a claim agent who I never talked to. Called her and texted her and never got a call back. Was not told what steps to take next. Was never told I had reservations for rental car.

Tried calling allstate but was just sent to claims agent s phone who never answered and was not taking messages. Very poor service

I have a claim that I was found completely innocent in. It was all on the other driver. After waiting 2 months to finally hear that my car is going to be totaled. I have incurred 2 months of rental coverage and still counting.

I can't find out from anywhere phone number or chat any information about how to proceed with this whole mess. I will say it again I was hit by another driver and they were found to be at fault. Why is this costing me anything at this point.

Why am I paying you to insure me if it is not for just this kind of situation. I am on a fixe income. I need my money and this at taken a lot just to stay mobile. Again , why is this costing me anything?

I think the worst thing about this is the communication that is none existent. No on, and I mean no one, has returned my calls…

HI I been a client of yours for many years. My problem is every years i pay my car insurance in 3 payments and charge me 10$ each payments,i make my final payments and ask if any more cost respond no final payment.

Now its been a couples years they send me a bill 20$ ,i call respond we forgot to add 10$ for one payment that was last year ,now this years after months pass another bills this time 20$,again i call they check ,respond sorry a mistake its 10$,i told them that i paid everything,now again other bill now 20$ minimum 10$ unbelievable and harassing me to charge me 50$ if i dont paid.

If you guys dont want me as a client just let me know. Ray Sawyer thank you

I had called twice, waited on hold for over an hour and a half of total time. I had worked, on a Sunday, like Dominique who answered my call to Allsate. It was after five, I genuinely asked how she was, my agent's office was closed.

I tried to ask my urgent question, she spoke over me divulging unhelpful information and directing me to use the app/ website. If it was easy I would have. I don't feel like I'm "in good hands" when customer service doesn't let me speak.

Burnt out, I reverted to ask to work with someone else, (it's what I do to avoid a bad experience with customer service people. ) In a malicious tone Dominique claimed she was just trying to explain the options and hold times is over half an hour, she also claimed to gladly put me on hold!

She quickly did, Instead of quickly…

I have been with Allstate for over 10 years and just recently makes me wonder if I should have been there that long upon review of my homeowners insurance I found that I'm paying 100% more than other companies can assure me for whereas then I checked out my auto positive my boat my RV and they were all exceptional high I stayed over $3,000 by changing to a different outfit then comes the refund they sent my refund to my older address of 4 years ago upon that there was to credit my credit card we can half later have yet to receive it I try to contact my old agent they don't return my phone calls very discontent with them

I want a different adjuster. I am having a terrible experience. Please call me from the corporate office. 470-222-1741. I have a video of the accident. I need help.

I filed a claim on 5/29/21 for my Travellight trailer 2021. I was able to get them an estimate on June 11, 2021. My husband called to make sure they got the estimate. They told him they did and it would be settled in 5 to 7 days.

A couple of days later I checked my claim on line the estimate was in inspection. It would be done in 3 to 5 days. Five day mark came and I heard nothing. So, I chatted with someone on 6/17/2021 about when it would be done she said she checked and it would be in 5 to 7 days.

I told her the time was up already. Not getting anywhere with her I called the next day on 6/18, 2021. I waited on line for and hour until someone took my call. She told me the same thing but she said she talked to the claims team and told them the problem they said they would but a rush on…

Claim # 0625994835 All State insurance agent Laurie Welsh I complain about the rental reimbursement program. During the period of time from May 17 till May 28 my car Honda Accord was in the body shop. It's one car in the family.

We rented a car as the agent of the Allstate provided us with information about rental program and confirm that the payment proceed back when we got fixed car and bring back the rental car and send the receipt to the Allstate. It was intermediate size of the car.

Even smaller compare with Honda accord. Unfortunately i got only partial payment for for the rental car.

However the time is 2 weeks. I have a serious complain about it. The fault was of the Allstate client in the accident. Thank you for help! 7039815333

I have tried to contact both the agent and owner of the agency. Geico sent in a cancelation request and it has been ignored. I am going to file a complaint with the state of Florida if I don’t receive a call on Monday from corporate.

Never had poorer service in My life. My mother in Law was also lied to and left. My number is (561) 870-5822. Thank You

Allstate rep cancelled wrong policy. Was suppose to cancel auto and home and cancelled our cottage insurance, that was not due for renewal for another three month, as well. Now the mortgage co is charging me their Ins co FEE and taking it out of our escrow.

I had no knowledge they did this and left me uninsured until I started getting letters from the mortgage co stating my policy was due, I kept sending them copies of the current policy, not due to expire until June 2021. When I called Collin Brennen.

He said I TOLD Jason to cancel all policies. I did in fact NOT tell Jason to cancel as it was not due for renewal. These two people Have created chaos in my already stressful life. I do not care how much money they save me I will never come back to Allstate

My vehicle was hit at work, filed claim online 3/26/21, yet to get my vehicle fixed. How long does it really take to get things processed for a claim?? Agent explain to me after I filed receive an email about claim an what my deductible would be , agent told it would be covered completely because it was it hit in run..

Days later received in mail change in my policy that I did not approve or sign to change. Emailed agent why did she change without me signing anything, she emailed back stating I need to sign to change back an get the credit for it being changed.

I emailed letting her know I did not sign anything to change, she needs to figure it out, an that I am not signing anything to correct what she had no business changing to begin with.

Did not like the song when it was contemporary, hate it now. It is played all day and night song grating on nerves will never buy allstste insurance now l think the country should be compensated for the inconvenience having to change channel everytime it is played. Kiki

Allstate is not accepting my diminished value claim because I have a leased car, Toyota give me a letter to be able to process the claim but still allstate deny my claim, I check with Toyota and this is normal process for them with other insurance companies, there is no reason to deny the claim.

My original email which was written on 4-06-2021 was forwarded to the Manager of Allstate (MARION MAYNORD) over the claims department. This is the person that I am addressing with my problem in this letter. So, I am confused why is he the one calling me back if he is the one that I am speaking of.

Please advise me who I need to speak to or email regarding my complaint. If I am sent to the same person as before then I will need to speak to someone "the powers that be". I am unable to accept this as a resolution for customer service recovery method. Not at all. This is totally unacceptable.

Again, I am attaching my complaint. I will forward this email to the President of Allstate and file a complaint with the BBB if I do not receive a more appropriate response. Having the same person and…

We had a tropical storm Isaias hit us on 8/5/2020. We lost power for over 12 hours. Because we didn't have any power, our sump pump was not able to work and our basement got almost 2 feet of water.

Our hot water heater was ruined and we had to replace it. Our boiler which was just purchased in 2016 is damaged. We don't know the extent of the damage. The company that services our boiler hasn't been able to access the damage.

I called Allstate the next day to file a claim. They took all of my information and said someone would be in contact with me within 3 business days. They contacted me on 8/11/20 and I went over the claim with them.

I was contacted every day from 8/11/20 - 8/14/20 to review the claim. Each day it was something different. I arranged a time and day for the adjuster to…

We went on a fishing trip on July 30th to Bradley Arkansas. On the way home my husband had trouble with his truck running hot, not in driving condition. So I first called my insurance agent 2-3 times before I got answer.

I was having trouble getting someone on the phone road side assistance. The agent stayed on the line while telling roadside representative location. We explained over and over again where we were located, He had a lot of difficulty with location.

So we thinking He has the information that is needed to sent towing truck. He said that He would be sending text messages. We received a text looking for rescue , then another text sorry for delay. We waiting hot truck no air,no water or food to be rescued no one called or texted to rescue us.

I know it’s your slogan We in good…

I have been with allstate for over 40 years and didn't realize that they were taking advantage of me and my family and as a direct deposit person. They used my checking account like it was their. They added my daughter to my policy without my permission and started to take money out of my account and they would not remove her from my policy.

I was over charged 2,28,91cents, my agent took from my bank account without my permission!!!!! My account # is 821295685. And I want my money back now!!!!!

i was talking to Mr William cliff who think may be swell about a consighnment box that has alredy been payed for I will do whatever is nessaserrry to get that box tis lady who is jenifer was saying to give it t me after my info andthat would be it but then he waned more money but its alredy been payed for an extra year this gets me upet I need whatever help can get

I sent in a detailed complaint and I got sent right back to the people I filed the complaint with. I should not be surprised after how this company has treated me. My claim #0584157465. I'm sure you can find it on file somewhere.

I do not want anyone from the Mobile area contacting me. This morning I got called a liar saying my hearth (where the tree fell into my fireplace) was cracked before the tornado. some just a few days before that Sunday which clearly shows my hearth.

I had an engineer come out who was clearly paid to write up what they wanted. There has not been one single employee from Allstate to set foot in my home. I have filed a report with the Alabama Insurance Dept as well as spoken to a lawyer.

I plan to pursue this to the fullest. Nobody should be treated like I have…

April 24, 2020

Re: Claim # 0583897235 (Sandrica Griffey)

I am writing this letter as a humble note of appreciation for the outstanding and professional service provided by Sandrica Griffey. I was at a breaking point when I loss all my items in a storage fire on March 31, 2020. Without a clue on the process of filing my rental property claim, I contact your agency and Ms. Griffey gave me hope and was attentive .Ms. Griffey was patient, professional, and pleasant. I really commend the prompt service provided by Ms. Griffey. I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.

I would love to recommend your company to anyone who needs…

My complaint is that Carla Carlowe misrepresented what my insurance would cost, and put me in a financial bind. Her company has refused to cancel my policy when I obtained insurance from another insurance company until I received a form from them that they wanted me to sign rejecting personal injury protection coverage which I had already purchased and paid for.

They have called and harassed me every few days trying to tell me I have to sign this paperwork before they can issue my refund. I would recommend that no one ever purchase insurance from any Allstate representative because it has been the worst experience of my life as far as dealing with an insurance company, and

I have carried auto insurance for nearly 40 years with only 2 very small insurance claims over that time with…

Can not get any sense from walmart protection plans on 50 inch onn hd tv . Only get a runaround . Tv will lose sound . not turn off unless unplug . Very disgusted . All this will start when tv is on about 30 to 60 minutes .

Picture will start to break up , then sound stops , can not use this piece of junk . Have had every thing checked out and TV is defective period . Please advise .

I complained on Allstate on this site no one called me. I am complaining again. J. Y. Y. My Allstate agent did not let me claim my car accident he said my auto policy expired. I can not claim my car accident and injuries.

In 2014 I found out from Allstate claim handler called Candy Leinson that my agent claimed my car accident and wrote I was not injured. I told her I had eight broken bones and two right ankle operations. She said I am so sorry this happened to you she documented all my injuries gave me this claim number 0369139659 and said Adam moore will call me in two weeks.

Two weeks passed no one called me. I called 1800Allstate claims again. I requested to speak to Candy Leinson, they told me I can not speak to her they said said because this is Allstate claims call center, each…

Claim #0576247159 adjuster Colin McQuale phone# 6102513287. I am VERY DISSAPPOINTED AND DISSATISFIED WITH YOUR ADJUSTER AND HIS MANNERISM IN DEALING WITH ME AND MY CLAIM. When I first filed this claim I ended up in your fraud department with a mr.

Blanchard while he was investigating I had two different adjusters come out the first one could not complete everything because it was in the garage being fixed at that time mechanically in the front end it was other body work that he never had a chance to look at your second adjuster came up here to Franklin with a with a vehicle was parked and didn't even bother looking anything for the first thing he said to me is that while this thing's not going to get paid anyway because it said was fraudulently I give it so

he didn't look at anything he…

I placed and inquiry on my Internet on January 23, 2020 to get some quotes for my brother on car insurance as he does not have a computer . Shortly after placing the inquiry his cellphone rang with a fellow stating he was with All State and his name was Freddy. 00 for.

The agent, Freddy, started by saying the he could see that my brother had a Ford F 150 and would he like to include that truck also. My brother said no as the truck was parked and was purchased for parts.

The agent continued to pressure my brother by saying that he could bundle that other truck in and for five more dollars a month, he could save 40 dollars on insurance. I could hear the conversation as my brother's phone was on speaker at the time.

The agent, Freddy, then wanted to know if my brother own a home. My…

Eileen De rosalia plays innocent, she takes bribes to write up bigger estimates and if you dont pay her she dont write up your claim properly. Allstate got the worse of the worse working for them.

When will Allstate be sending me a bill through the mail for both my Homeowners & Auto ins. so I can make my payments by the due date of Dec, 27th?

This is in regards to Claim 0570541011. We are experiencing the worst level of customer service after being loyal customers for over 20 years. The local Allstate in San Bruno office provided information about coverages that does not match what the Allstate claim adjustor, Daniel Garcia is providing.

First Daniel stated that if the local Allstate employee gave us false misleading information, then Allstate will make an exception to assist us. Now the Allstate claims adjustor is unwilling to assist and classifying that my elder parents must have misunderstood what the local office told them.

We have a damaged sewer line by the neighbors tree roots since 12/2/19, and it has been a frustrating sequence of events with the damaged sewer line and limited water supply at the house. Allstate…

On April 24, 2018, we submitted a cancellation letter to our Allstate Agent Elizabeth Jusino advising the agent of our intent to cancel my homeowner's policy with Allstate policy # 932752843. The cancellation should have taken place on 05/04/2018. One year later, I realized that I never received my refund from that earlier request of cancellation and I called my old agent for assistance and I was told that she could not help me despite of the proof of insurance provided to process the cancellation retroactively-- the agent refused to assistme in this matter on the basis that the cancellation was over 30 days. Additionally, I called Allstate head office-- customer service at 1(800)255-7828 and (877)810-292 and spoke with Ms. Kate and I was told that they could not help me either.

The fact…

Your independent agent Matt Pruitt of 930 Enota Ave. NE Gainesville, Ga 30501is sending information to a collection office. My insurance was never late and paid on time. I resolved the first bill with my credit card company by providing evidence of the payments of my bill.

I do plane to file a complaint with the Georgia insurance board and file a class action law suit against this agent.

Storm roof damage April 2018, a lost of 4 to 7 shingles Allstate sent mapsky was not satisified with results , I hired a roofer to inspect my roof along with Allstate sending their adjuster results allstate only wants to replace just the 7 shingles. Roofing company and 2 others I asked to come replace those shingles refuse to do the work to risky & can no longer find the shingle to replace bc they no longer make that shingle anymore.

So got a 2nd opinion from a different roofing company with numerous of pictures Those lost 7 shingles can not be replaced unless the whole roof is replaced bc the damage is too sufficant that my roof is not repairable , failed the brittle test. Asked Allstate to reopen my claim refuse to do so.

There response my roof is 17 yrs old and they will not replace…

I was in an accident 9/18/19. It is now 11/14/19. I received a partial payment Finally after making call after call after call to the claims department. They paid a local dealership to repair my car then found it needed to be totaled.

Now they are holding my money hostage until they retrieve theirs. That's total BS!!!! That was Allstate states fault not mine. It is 4 days away from being 2 months and I am still without a car!! this was the fault of the other driver which also has Allstate insurance.

I was told it would be about 2 weeks easy claim being it as Allstate to Allstate. It's almost 2 months. Beware DO NOT GET ALLSTATE INSURANCE!!! GOOD HANDS MY ASS!! By the way I have been with them 30 years and his is how they treat loyal customers!!

I have been traumatized by a resent experience with your company. The Wilson Reliance, LLC, to be specific. The staff sent a termination letter to the previous insurance company (Farmers Insurance), with an incorrect date of termination, June 28, 2019.

The agreed-upon date was July 22, 2019 for the termination of the old policy with Farmers and start of the new policy with Allstate. This fiasco resulted in the appearance of being without any insurance coverage for 3 weeks. Because, of course, Farmers immediately terminated my policy on June 28th, as directed by the letter they received from the Allstate staff. A.

00 penalty fine on each of 3 cars that had been in my possession during some time in that 3 week period ( my original car, which I traded in , the new car I purchased with the…

The fact I've literally been with ALLSTATE for 44 plus years for both homeowners and vehicles .... fact this was my first claim for my homeowners and was treated with such disrespect and spoken to so condescendingly .. with comments of "you are such a valued customer for being with ALLSTATEfor 44 years.we should have brought a cake " I was treated like "oh gee little woman .....for all the facts read my file ...it 8s no doubt interesting for ALLSTATE but traumatizing for ke ..I am contemplating a major class action suit .. which with all my information, photos and statements and evaluation from extremely experienced companies .. there isn't any possible way I will not be triumphant ...

glib remarks In condescen( oh.you are valued for being with us at ALLSTATE.company for over 44 years. We…

My daughter was in an accident in July 2019. This was at the fault of another driver you did not have a license but did have Allstate car insurance. Long story short this has been a nightmare. She just got her car back about a week ago and had to have the rental car an extra day.

Enterprise rental has sent an invoice over to Allstate to fill out and send back in order for my daughter to get her deposit back. As I'm writing this it has been a week and one day that I was promised this would be done. Still nothing.

I have contacted my agent assigned to the claim and have not received any call back from her or her boss, you have to leave messages for them and they do not call back. I need some help with getting this fixed so that Enterprise can get their money for the rental car and my…

Allstate's insured hit me from behind. Allstate refuses to pay for the repairs fully and my rental car fully. I am not even claiming the 4 days it took me get a rental in the first place or the 6 days after I turned the rent car in when I was still without my vehicle.

One accident yet I have spoken to 5 different people, appraiser, claim adjuster 1, person in charge of rentals, physical damage adjuster, claim adjuster 2. Now I am waiting to speak to a 6th person, the Claims Manager.

- Claim adjuster 1, did not respond back to call or last email. Did not refer me to a Network Shop nor explain that their claims service would disengage if I chose at shop of my choice. - Appraiser - annoyed they I did not put my camera at the right angle when I was doing the virtual appraisal. Not my job! -…

Your company smells bad. They don't do there jobs like it should. Because your employee can't do there job right. My son has to wait longer for his checks. I want something done. And I want it done ASAP. Any questions please call me at 803-420-8553.

So please call me back.

Claim department never receives phone call even after keeping a voicemail they never get back. I had a claim which i have submitted but never hear anything from them. I called them hundreds time but they never pick up or get.

I will cancel my service and will recommend everyone never to get this service.

My 16 year old son was hit by an Allstate customer. It was the AS customers fault no question. He received a citation and stated it was his fault. The following day I called to make a claim. The claim rep said she'd have to investigate and blah blah before she could get us a rental.

Long story short still no rental 6 days later. Then today she says " oh yeah I can get a rental for you for 2 days since your car was a total loss. I have got nothing but bad things to say about this company.

So if you're thinking about switching to them don't do it!!! State farm is the way to go!

I called 2 weeks prior told them to let me know when it comes back because it will I have 2 accounts I pay Bill's with. J6st paid out of the wrong one 1 mistake. They cancelled my insurance and the day it was cancelled I 5ried to pay it. They would not accept.

Nationwide is a good company but I donot know why I could not pay my vill?? After I t old them to let me know when it comes back so I can pay it. I'll go to USA. Forget this.

From the first time I spoke with Allstate, I l learned fast this is going to be awful. Allstate literally from excepting liability to the supplemental was a nightmare. Supplemental adjuster didn’t understand when we said we need a adjuster to come out and view damages, they weren’t going to do anything..

until i reached out to corporate office . Then the next day a different adjuster was finally came out. But they weren’t going to cover our rental because they delayed it from the start . I can’t believe this is ok with This Leadership Team, and who monitors these adjusters and there continuous wrong doing !!

Wow Allstate such a Bad Business!