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Write for Us Aldi Complaints Continued... (Page 5)
232+ reviews added so far. Upset? Call Aldi corporate: 630-879-8100No Reviews
In April this year I completed a questionnaire rating my experience shopping at Aldi in my local store and was advised that this rendered me eligible for a £10 voucher to use against my weekly shop. I subsequently completed a questionnaire online which Aldi e-mailed to me. In May I received communication from an individual called Andrew Robinson from a company called Man Mew asking which store I wished to use my voucher in. I advised him that I wished to use it in Glencairn Square, Kilmarnock. To date I have not received my voucher. I have e-mailed Andrew Robinson twice regarding this but received no reply.
I am a frequent customer in Aldi both here and in Germany and I must admit that I am surprised at this oversight and at a company which prides itself on good customer service failing to uphold their end of the bargain.
I hope that you can resolve this for me and I look forward to hearing from you soon.
Regards
Karen
Today at your trinity way store bolton I was unable to carry my basket to the back of the shop. To pack my bag. I have arthritis servere in my hand. One finger is serverly bent. I was told I could take my basket to the packing point however I did mention at the other store in bolton the staff let me because of my hands. She asked her manager and he said he was going to complain the the other store because they let me. He was rude and arrogant I may only be in my 20s but I can't move my hands to well. I wouldn't have complained but if I was in my 70s allowances would have been made instead I made to feel like I was lying and I was planning on stealing there precious basket. Me and my family all shop with you and spend around 700 PCM in your stores you have now lost my business. How petty can your staff be
I am trying to find out the procedure of how to let Aldi know I purchased there mutlibag of cheese curls from the Loughborough Store of Aldi on Friday 30th November 2012. Just had a bag today of the crisp and at the bottom of the packet was plastic shreds which some of them I have unfortunately eaten. Appointment made at the Doctors but how do I inform Aldi and send the evidence? I am entirely dissatisfied and have been a customer at Aldi for a while now!
I look forward to hearing from someone at Aldi to proceed where is the quality control and customer service you cannot find any contact details on the internet.
i shop in the bayswater victoria aldi store every week and have complained several times to various staff about them leaving unatended with the key in the thing they transport good around the store with as i think it is very dangerous as any child could turn the key and cause damage to themselves or other customers..... on sunday the 4 th of december i had cause to complain again and the lady i complained to to said she had her eye on it all the time and i said the key should be taken out as she could be distracted..
at the time she was on the phone which is a distratction it only needs seconds for a kid to turn the key and operate it anyway she took offence at this and told me to get out of the store and called to the chap on the check out not to serve me so i didn;t argue i went out of the store and left my wife to go through the check out and i waited for her outside but two mins later my wife came out and said that she had taken the trolly and goods off her.
and would not let her go through the check out with them this had nothing to do with my wife so why did she take it out on her for what i said anyway whilst i was outside the store two people spoke to me one said she had no right to speak to me like that as that is not the way to speak to customers and she would not be shopping there again the second couple who had a small child said that there child would have turned the key had it had the chance and they said they would also complain but later as the person in question seemed to be in a foul mood.
and it would have made much differance anyway i feel you should speak to the person at the bayswater store and i think that she should apolagise to me and my wife also i am thinking very seriously of reporting it to the health and saftey people i have not put my name to this for security reasons but the person in question knows who i am and could apolagise to me when i return to the store again as i am not going to stop shopping at aldi as it is a great place to shop i hope some action will be taken in regards to this email
On 25th November 2012 at Approximatly 2.30pm i entered your Runcorn branch looking for some stocking fillers in your middle isle. As there was nothing of any intrest in the store i exited the shop. From behid me a LADY by the name of Llisa Woods proceded to challange me about shoplifting and asked me to unzip my jacket which i did. she searched me for goods of which she found noneI HAVE NEVER IN ALL MY YEARS OF SHOPPING FELT SO HUMILLIATED and the half hearted REPLY OFF THE ASSISTANT MANAGER WHO WAS SO UNREPENTANT OF HER ACTIONS. Therefore i have decided to make a formal complaint about this member of staff and would like a full investigation into her treatment of me outside the store in front of members of the public. Her uncompassionate treatment of me has left me deeply hurt and offended and my blood pressure health problems have got worse because of this incident. As your company policy states;"WE AIM TO MAKE SURE EVERY CUSTOMER ENJOYS SHOPPING WITH US AND CAN RELY UPON US TO DELIVER CONSISTANTLY HIGH STANDARDS OF CUSTOMER CARE. This policy did not apply to me and i would like only to be entitled to the same priviliages other customers have whilst shopping in your store. REPLY TO -stevendalyd@yahoo.co.uk
At 9:10am on the 3rd April I took a pair of secateurs to the checkout at Aldi Hervey Bay. The were priced in the catalogue at $6.99. The checkout charged $9.99 When I pointed out the error, a tall bloke I took to be the manager was called. He said to the checkout clerk that they would not yet be marked down as they had only just been put out. I told him the price was up on the overhead board, so he"'went to check". He came back and said it wasn't, I told him that was bullshit, and he replied "I can't be responsible for what my customers do to my signs"
Now, if that had of been Woolies or Coles, instead of that nonsense, I would have been given the item free of charge, as it was the shop's fault.
Aldi are guilty of false advertising (as well as bad management) as the item appears in their catalogue at $6.99
Aldi has been advertising online and in the media a smartphone for $199, which goes on sale for a week from the 6/3. I went to the Mt Druitt Aldi store at 8.30 when it opened to buy the phone. Even though I was about the 5th person they had ran out. The reason being that they only had allocatted 8 phones to each store. Clearly not enough for a weeks sale. This is clearly a breach of section 35 bait advertising and possibly section 18 false advertising.
I recently purchased a can of Portview Tuna chunks in Springwater. when I opened the can I used a can opener that opens from the top, when the can was opened all of the label material had leaked into the tuna making it inedible. i want to bring this to your attention as I was encouraged to buy the can opener from Aldi in the first place. Lucky I noticed it at first I thought the material in the tuna was a blue band-aid!
We have been an Aldi customer for a good 12 months now and in the last 6 months we have noticed a down fall in the products we buy. The nappies we buy, we have had to throw quite a few out because when you open them up they stick and tear the nappy or the tabs are not there. The block cheese that we use to buy is hard and has a sour taste to it and the Yoghurt we buy for my family has a sour taste also. When we buy bread we have to search threw the loaves as half of them are 3 days old. The plastic bin bags are now extremely thin, we have to double up in the bins. We purchased an electrical item 6 months ago and had problems with it. We followed the correct procedure and rang the Laverton office (twice) and we are still waiting for them to send an email, we took it back to the supermarket and explained that we did not get the service we were meant to get. The Salami is extremely hard and the crumpets are going mouldy with 2 days. Slowly, slowly we are drifting away from Aldi as the disappointment is getting greater and greater. I hope you are able to rectify your products.
Been to aldi 3 times not impressed at all I am a disabled customer not being able body as others. You load your grocery's on and then the other end they are literally thrown at you asking the girl to slow down she said I only have so many seconds to get through each customer I am on a time limit well in this process eggs got broke tomatoes we're squashed and my bread bag was damaged so when I lifted bag out of trolley porridge went every were.
I wasn't packing shopping bags as I realized on first visit you are not aloud to do this (Being so wrong on so many levels ) well I have compared your prices with all other supermarkets and working on this I would rather pay slightly more and get a better service and better quality of products than you get from aldi on my £100 shop I only saved £5-88 so to me your not that cheap products were not very nice! Rude staff grocery's thrown at you not being able to pack a bag at till is not worth the money I saved not impressed and it's a new store speaking to other people about this they agree aldi ain't that great for disabled customers or if your not quick packer rude staff is not a good way to start a new store staff all to young to have common sense and a caring nature they might have a degree but that's not good enough for me and my friends and family will not be returning been a regular at adls for long time never had a problem all I can say is shame on you Aldi!
I have been to the shepards bay aldi a few times and we always get the same cashier. She's a very aggressive islander woman covered in tattoos with short brown hair. It's almost like she gets annoyed about there being a long line. I had already unloaded a full trolley and she screamed at all of us to go to register 4 she wasn't closing she just didn't want to serve. I stayed I have a baby and I had already unloaded a full trolley. She just had a real bad attitude and she was so busy messaging on her phone that she didn't turn eftpos on for me and got annoyed that I was trying to tap my card then she went back to her phone. I said thank you and grabbed my receipt and she just went "how are you" to the next customer completely ignoring me.
This isn't the first time I've had her she's always like this. I understand sometimes retail servers have a bad day I know cause I work in retail myself but this woman is just scary and aggressive. When me and my husband go in we don't want to be served by her cause we always leave feeling like crap. This is a woman in her 40's I'd understand if it was a teenager or something but she should know better. Aldi please teach your staff proper customer service or at least some manners!
What's happened to aldi's? I live in shrewsbury and used the local aldi's store since it opened here but over the last 6 months it's become a dirty , untidy shop were the workforce , unlike years ago when they were helpful , are ignorant , ask them a question and they either grunt at you or totally ignore you . The front of the store looks like a car boot sale that a hurricane has hit and the insides are so untidy with either stuff piled in the isles or it's jumbled all up especially the special offers. I WONT be using aldi's again, lidl's (which is spotless and the staff courteous) will be getting my patronage from now on , pity as I really liked some of the special offers aldi's did but not enough to balance out the shortcomings.
I visited my local Aldi store today in Halifax, did my shopping and got to the till. There were a couple of customers in front of me and we were all held up due to the fact the staff member at the till was having a (very loud) conversation to another colleague about swapping shifts.
Totally ignoring the fact that he was serving a lady who was waiting to pay for her items! He made no attempt to apologise to her either! I managed to finally get served whilst this member of staffs focus was still elsewhere. Then as I was leaving, said staff member decided he’d finished serving and closed his till even though other customers had started loading their items onto the checkout!! The customer that was after me complained to him and his reply was, I’m closing, if you wanna complain then do it, I dont care.
I’m sorry but I work in customer service also and if we treated customers like this we’d be in trouble. Where I work the customer is always first and get our complete attention until they leave the store and I would expect this to be the same everywhere.
I have been going to aldi in darlington on yarm road for years but have recently starting using aldi at cayterick garrison as I have moved closer to that one than the darlington branch. I have constantly bought snackrite “salt your own” potato crisps and my family and I thoroughly enjoy them. In the previous 2 weeks I have bought 2 packets of 10 bags in aldi and in one bag there was 6 packets with NO salt sachet in and in the other bag there has been 5 packets with no salt sachets in. I think this is a bit ridiculous as you are definitely not getting what you pay for!! I am very cross as I love going to aldi every week and just lately the standard has dropped and im paying for items but not receiving the goods.
About eight weeks ago we returned a pot of jam to the above store after having found what looked like a blue plaster in the jam. We had eaten half of the jam before this was discovered, as you can imagine we felt sick. We shop at Aldi every week, so the following Friday we returned the jam and filled in a complaints form. The assistant we spoke to offered us a replacement pot of jam which we declined but she never offered our money back. Our name and address and phone number were taken down and we were told that it would be passed on to the area manager that day.
As I previously stated this was about eight weeks ago, could even be nine weeks, and to date we have heard nothing. We feel that to have heard nothing regarding this matter is unacceptable, as we have been loyal customers for years and feel the issue has been completely ignored and our custom itself worthless. All that was needed was an appology and to be offered our money back.
3.4.2013. To whom it concerns, I have used the above product bought from Aldi Ashton under Lyne, last season and this coming season for some of my seedlings. Last year I had a high percentage of failures when using this product. The plants shrivelled and died.
I tried your product again this year to see if it may have been my fault last year. However I have had the same result. Tomatoe plants, Cucumbers, Dahlias, marigolds and other half hardys just curl up and die when potted in this compost. Its as though the have been poisoned with weed killer.
I have photo evidence. I have a half bag of the compost that is still unused. I have contacted trading standards. Can you tell me why my plants are dying when potted in this particular brand of compost?
I made a card payment in Aldi, which was refused at checkout. I was confused and embarrassed as I knew the account had sufficent funds to make the purchase. I went straight to my bank, who confirmed the card payment to Aldi’s card processor Streamline Services. The store argued the toss, so did head office.
I am told by my bank it could take up to 5 working days to get the money returned to my account. Aldi were nothing short of rude and totally unhelpful. They still have my money, I still have no shopping! I have no money to shop else where, so I have 2 very hungry children. The store involved Radford Boulevard, Nottingham. Shame on you! What you have done to me and my children is theft!!!
Vehicle reg NX06APY jumped a red light on Monday 18th march at 2230 on the Chester high road Wirral heading for Neston Distribution center. The main reason for my complaint is i am only just here to send this email, i had a car full off scouts coming back from a night hike and i dropped of one of the scouts at the Gordale nursery garage where she lives.
We approached the lights and as they turned to green i was about to pull out and your wagon as detailed above came through on red at i would say doing a good 60mph, so it was lucky i stopped or you would not be receiving this email but possible details of a enquirey to the death of 5 people.
This junction is notoriouse for light jumping and i feel that the driver came down the high road with out any care for other road users. i struggled to catch up with him to record the registration number. Please can you confirm what action will be taken over this incident.
You have cocacoal delivered to your store, and is a fare price. However it is put on a pallet without sorting the two diffeent cans – one is white and the other red, Invariably people often want the white can (Diet) but have to try and struggle to get at them.
It is dangerous as the cans are left almost ready toi topple over after customers endeavor to take the from the pallet. I asked the staff to help but was told that “It is the way they come and we do not hve the time to seperate the two different brands” Want an accident and the consequences of a claim if they should say fall onto a young child !
Further your company must loose hundreds of pounds in cash all because nobody waters your plants on display. They invariably withering after they are out on display – not too much to water them occasionaly !!!
The store is situated “ALDI” at Heulagh in Yarm cleveland North East of uk. Only store in this area.
Went into Aldis last week, and went to pull out a roll of sausage and came back with a hand full of raw sausage meat. Apparently a roll of sausage meat had been broken apart, and raw meat was all over the sausages in the box in cooler. Called an employee over to help me get all the disgusting raw meat off my hands and she just looked at me and walked away. Left me standing there with raw pork all on my hands. I asked another person that only brought me a paper towel to whip my hands off with, but nothing to disinfect and clean my hands with. Awful greasy pork. I complained to employees there, but they didn’t care and left the raw meat in the box exposed. When I went back a week later, they had done nothing. The raw pork was still smeared all over the sausages and box. Another time, saw mushrooms that were so rotten they were slimy. Seen vegetables that had mold all over them, oranges that were smashed in from being rotten, bananas that were all black and rotten banana oozing out of them. Cans of food outdated, and one time bought grits and there was bugs in the grits. Customer service was just as bad, throwing the groceries in the buggies damaging the food and cans. Even when you ask them to stop throwing the groceries destroying the food, they continued anyway. They don’t even give you time to put your money back in your wallet when they push the buggies away from you, when your holding onto the buggies. Dirty, disgusting, and horrible customer service.
my wife and i went into the aldi store in swinton and did not find what we were looking for, on our way out of the store we were stopped by the manager who basically accused us of stealing from the store, this man was rude and uncouth, and i will never set foot in your store ever again and will be telling everyone i know in this town, and you can read about it on every social site there is, his picture and name will be posted as well .i think his behavior was outrageous.
I find it demoralizing that Aldi accepts welfare credit cards, has all the equipment for processing credit payments but does not accept consumer credit cards. I’m sure that most consumers would gladly pay a 1 or 2% premium for accepting credit cards thus invalidating Aldi’s claim that they’re not accepting credit cards to save you, the consumer, money.
If they chose a premium that represented their actual cost, the consumer would have the choice of either using their credit card and paying the premium or simply paying cash. Personally, I believe Aldi doesn’t care what the consumer thinks. To accentuate this point on a recent shopping trip to Aldi I chose not to play the ball and chain $.25 shopping cart routine and instead put my groceries in a empty Aldi box.
Upon checkout the clerk told me that I would have to take everything out of the box and put it on the conveyor belt before she could ring it up. When I asked her why she couldn’t simply take them out of the box as she rang them up; she said that I would have to take everything out of the box except the head of lettuce. When I asked if she was serious she told me that it was Aldi’s corporate rules.
Aldi rule #1, consumers concerns are not important. When all is said and done it’s really all about the lettuce.
Hi – Does anyone know the best way to log a formal complaint to Aldi Stores? This is regarding the Store Manager – a James – who works at the Bath Road, Reading store, though quite how he got the role of Store Manager I do not know. I’d approached the one single checkout that was open, which had a huge queue of people. This ‘manager’ was right by the checkout, sweating away as he lifted boxes, but didn’t take charge in opening a new till. I asked him if he was going to open a new till – as they promise, should the queue get too long – and he snorted “Yeah, she will.” “Sorry?” “She will”. “Who?” I asked.
And in a patronising tone, with a smirk on his face, he pointed at the girl on the only open till. “SHE is opening a till”. So clearly it’s left to the poor person working on the till to OPEN a new till. This guy clearly cannot manage the store that he’s been recruited to do. Indeed, he it appeared he knew that too. Anyway, I’d like to be able to inform their Head Office of this incident, but their website only offers a postal address and 08-number, and therefore no email address (clearly to put people off contacting them.
Any assistance that can be offered would be greatly appreciated.
Un satisfied customer. I shop there once every week. I like to buy a lot of groceries in bulks most of time for my business. this is like the 4th time. the store needs to keep their stocks on hand according to my purchases and other customers purchases. Every business needs happy satisfied Customers. Unfortunately, this Brand NEW store is not setting their STANDARDS. Please re-train the Manager. When the mgr. came by the cashier not to sale to me all my purchases. She did not even apologize.
She just said the products needed to be evenly sold to other customers according to HER ORDERS for the store. the mgr. face was not smiling but the cashier was smiling and happy faced. Is the Store mgr. the CEO, FOUNDER, OR THE OWNER? If not, she needs to be FIRED. Retrained. or DEMOTED. OR SOMETHING ELSE. ON Friday 9.30.2011, I purchased Bananas by the cases. I had only 2 cs. Previous shopping times. She Saw me and Said it was OK. TODAY, SHE SOLD only 1 case.
BUT READ THIS CAREFULLY. The POSTED PRICE OF BANANAS I saw at 0.30 cents per lb. THEN at the check out she Ran there to the Cashier and said something to her. My Receipt showed 0.44 cents per lb. I then walked back to check on the POSTED price “the manager (SHE)” HAD ALREADY CHANGED TO 0.44 CENTS IN JUST FEW MINUTES.
SHE STOOD THERE WAITING FOR ME TO GO BACK AND CHECK ON THE “QUICK PRICE CHANGE”. WOW. OUTRAGEOUS…!!!! I hope your store have CAMERA TO CHECK ON HER. PLEASE DO SO. I also purchase Avocados. I always bought 40 pieces or More. But TODAY she took back 30 pieces. she had just pushed a CUSTOMER AWAY. SO SHAMEFULL ON HER.
Hi this is not really a complaint but i applied at the aldi store on teidman rd in brooklyn ohio. I wrote on the application on the top so they know that i have a speech impediment and I don’t want them to not hire me because of that because its discrimination. If they dont hire me for that reason it will be very wrong of them and i truely will never know because they wont tell me that its because of my speech. I should not be excluded just because i have a little stutter. So this is just saying that if reasons show that i wasnt hired because of my speech they will be hearing from me. I think its unfair.
Please check your cash register receipts while you bag your purchases to find some surprises. This scam is getting to be the norm at Milford CT Aldi. Ex: skim milk bought 1 charged for 2, (scanner problems), a cabbage was charged for but never bought a cabbage. Over the past few months I caught numerous “sorries” from the aldi manager and this seems to be a policy you are not aware of. Maybe it is that I’m a senior citizen and easy prey however I’m nowhere near that mark. I’m sharper than most of their employees and don’t need a calculator to do math. This is just a warning to help you save some money if you are interested. This does not happen every time but more frequently than is should. Just check your register receipts when at Aldi to keep the stores honest.
Think of yourselves lucky. Me and the wife went shopping to Aldi in Clowne near chesterfield on 12-2-2011 and the checkout boy slipped her his mobile number his name is Matthew. Now i dont live at home anymore my two kids need a Dad. I’ve rang to complain 3 times about this unprofessional conduct but getting nowhere at moment so decided on more direct action. Cheeky buggers even calling and texting while he’s supposed to be working i’ve checked the phone bill so i know.Will post again to let u know complaints procedure against Aldi in Clowne.
Recently I have on two separate occassions been charged full price at the till for vegetables and fruit that were shown at reduced prices on the stands at Aldi in Engadine. The first time I complained as the difference was so great and obtained a refund but several customers had bought some of the items in front of me without noticing the error. The cashiers were not aware of the reductions. The second time the amount was small and it was the final item put through the till consequently I missed the error. I advise all customers to check their payment for reduced items of fruit and veg at Aldi.
Aldi, you have the worlds most expensive food. Why? Because I have had to throw most of it away! Frankly I don’t understand how you getaway with it. My experience with Aldii/Carnivor in France was just the opposite – excellent there. But, then, they would not let you get away with selling garbage, now would they? The plum tomatoes were like easting tasteless red toothpaste. $2.00 wasted! The stakes were rubbery and tasteless. $4.71 down the drain.
The romaine lettuce was like old chewing gum, quite tough. $1.99 for garbage. The canned salmon was ok and I have yet to try the fish and canned herring. The spices and chopped garlic were ok, but certainly not work going out of you way. i guess you think all Americans are stupid and cannot taste. i also do not like the fact that you are taking advantage of poor people by locating your market sin or around low income area. I can hardly recommend you or you products.
Pity you do not give a contact number in the USA. Come to think of it, I understand why!
What Cost a Bargain? On the 30th of January a friend of mine and I bought some food at Aldi’s on G street in Philadelphia. It turned out to be the most expensive food I overbought in my life because I had to through almost all of it away: the canned salmon has a biter aftertaste, the “steaks” were tough, without flavor and chewy, the tomatoes were like tasteless, red pasty gook, the romaine lettuce was bitter and rubbery (really!). The Aldi “French Roast” was barely drinkable, and I have not defrosted the fish. If it is not good, I shall report them to the appropriate authorities.
Fortunately, I have not been made sick. Unfortunately the place is too far away to make it worthwhile to return the trash for which I paid good money. What bothers me so much is that they take advantage of low-income folk (I am retired and live on almost nothing.) I think these “people” are the lowest of the low. All I can say it that I certainly will never shop at Aldi again and will tell everyone I know about my experience.
I do not want to wast what little time I have left on earth on such scum. I am surprised, however, because I had excellent products from then in France but here, in the good old US of A they sell trash to people who have little choice. The French would never let them get away with it. Do yourself a favor stay away. It is telling that they do not list a telephone number – it seems to be unlisted anywhere!
Shoppers at a grocery retailer in the Midwest, ALDI Stores, have been hit by a series of point of sale terminal skimming thefts. The thefts have resulted in a number of reported losses as consumers had their debit card account information stolen. Several local newspapers in the Chicago area and Indiana posted reports of consumers who suffered losses after shopping at ALDI The Daily Herald (a suburban Chicago paper) reported that the removal of the machines comes after about 250 customers in Wheeling, St. Charles, Buffalo Grove, Elburn and Kane County reported having their bank accounts drained by thieves who obtained their credit and debit card information through those machines.
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