Aldi Complaints Continued... (Page 4)232+ reviews added so far. Upset? Call Aldi corporate: 630-879-8100
Purchased a rolling pin used it Thursday last week and there was a horrible metallic smell extremely strong . it was all over my fingers and the pastry smelled of it. Needless to say pastry went in the bin. On the ends there were a couple of brown spots flaking off, when touched this is where the metallic smell was coming from, this was on both ends. it was taken back and my money refunded. The manager and myself went to look at the rolling pins and there were more with same spots. Not very good when I was baking for local Hospice. I know it's not your fault it is the manufacturer but all the same very dangerous. If my sense of smell was not so keen It could well have been missed and tainted the pastry!
I am a regular customer to this store and my experience today at 13.08, was a bit of a let down, the store had managers in and man in a suit and I wished I had said something while there. The Store looked like a bomb had hit it there was cages everywhere and it was busy people going mad shopping but hay still like to find the store respectable and well stocked up when going to shop there. Store looked like bomb had hit it? Brought back veg and had to cook it today was hoping it to be for Sunday had to make a soup, I know down in price but quality is the key here, normal have no problems but found nothing. And bag of E/E crunchy salad lettuce OUT OF DATE shopped the 02.04.15 bag was 30.03.15 yes I should of looked but got handed to by member of staff because there was cages in front of fruit and veg section. So salad off the menu tonight so not having me five a day. Normal store is clean and staff our pleasant and helpful but today it is a 3 out of 5 customer service rating.
Dear ALDI, here is my complaint letter. Up until a few weeks ago the ALDI store in Trowbridge was selling ‘Manuka active Honey + 10’ at £4.29. This product was replaced by ‘Manuka Type Honey’ also priced at £4.29. Pure Manuka honey is produced from the Manuka flower which is grown only in New Zealand and active Manuka honey has specific medical properties. ‘Manuka Type Honey’ is not ‘Manuka Honey and therefore lacks the medical properties. Personally I would not buy the substitute honey and consider that it is significantly overpriced. Hopeful the real product will soon return to the shelves at ALDI.
My husband and I usually do our shopping at Aldi and about 3 days ago, we bought a Madeira Cake and Fruit Cake - the Madeira Cake was fine but as my husband was eating a slice of the Fruit Cake, he pulled out a long hair out of this mouth - we were shocked to find such a thick, black, long hair in our cake. It was absolutely disgusting. We have decided never to buy any more cakes/pastries from Aldi again. As well as finding a hair, my husband felt very ill after eating it. My guess is that proper hygiene was not in the process of baking this cake. I am very shocked and appalled that such a big Superstore would lower itself to such disgusting standards.
Was recently shopping at your store in Hindley were your manager of the store got in to an avoidable fight with a customer at your store of witch does not set a good example for your store nor the rest of the staff and was not very pleasant for my child to have to see happen. The police should of been informed instead of your hot headed mangers who witch found it rather amusing when walking back through your store and removing his shirt I find it an absolute disgrace and will not be returning to that store
I am a regular users at 2 Aldi stores everyday nearly.2 complaints really 1st I have noticed especially in one store seems common practice to test people or try to short change them say you give them £20 they give you change for £10 this has happened on a number of occasions now unfortunately the 1st time I realized I was out of the store I went back in informed the Manager did not cause a fuss because it was my own fault for not realizing before I left the last time I paid with a £20 note was given change for £10 I said to the cashier just as they were about to close the till and the rest immediately giving me the other £10 to which I said don't you remember you tried this last week they just went bright red and froze. The 2nd is at a store I use mainly at night the staff are not as busy at night so they can tidy up load the shelves clean the tills,floors etc but I have noticed they never clean there hands or wear any gloves while cleaning and then start to handle food stuff through the till not very health and safety conscious?? Sorry about the length of this mail but think its time these points were brought to you attention.
This is a complaint about an item, not service. I have been purchasing Big Texas Cheese Danish for quite awhile. I always thought they were pretty good. Recently, the amount of "cheese" on the Danish has shrunk to about 1/2 the original amount. One is barely able to taste the "cheese". Calling it a cheese Danish at this point is almost false advertising. In fact, I thought you were skimping on the filling before this cut-back, but I wasn't complaining. I was hoping that there was a snafu & that somebody just made them incorrectly, but I have checked several times, & they are always the same (about a 1" in diameter squirt of "cheese".) Please rectify this, as Aldi's is always bragging about the quality of their food. I will continue to check, but will not purchase until there is a change (for the better). Thank you.
I always shop at Aldi as the prices and products are so good. I as in the Leamington Spa shop and was having a look at the 5 boxes of strawberry's that were as I found out covering another box full. I did not know this at the time but unfortunately a couple of the boxes of strawberry's on display were a bit passed their best so I was going to look at the box underneath. Out of the blue a guy came up behind me and said "what are you doing?" He frightened me so much I started shaking but managed to explain my problem. He then looked at the ones on top and agreed with me, I told him he had really frightened me and I felt like I was back at school. I am 66 years old so those days have long gone.
He didn't say he was sorry or anything and I was in ever such a state. I forgot what I had been shopping for and went to the till to pay. I did tell the cashier at the checkout, but I asked him not to say anything, although I pointed out the guy to him, as I didn't want to cause any trouble. I'm quite a quiet person and having not long ago lost my Husband was soo upset and had terrible pains in my chest which I still have now. At the time I didn't want to cause any trouble but I am still feeling so unwell, I wanted to tell you of my experience.I hopefully will still shop at Aldi but I shall try to avoid the same guy next time as he totally panicked me. Thank you for reading. Gillian Webb(Mrs)
I recently bought your liquid tab clothes washing capsule! My son is able to unlock the doors now to then and was able to open the box! He lucky brought them straight through to me but as a picked them up they were bubbling and then exploded in my hand, every single one! My son would have spend a night in the hospital if it was him that handled them and we have a cat that was round at the time trying to get to the liquid which could of poisoned her! I won't be coming back to Aldis!
Looking forward to a steam meal which I have enjoyed before. Chose white fish and potatoes. Cooked as per instructions. Potatoes only 2 cooked the rest hard. The choice of mint to go with fish really didn`t work. The fish which was probably quite nice was overpowered by the mint. Looked at the pack which said if I wasn`t satisfied to return goods to store. Not easy in it`s cooked state!!
I purchased a tin of hunters scotch haggis at aldi annan road dumfries, when opened it smelled rancid ,meat was sunk about 10mm in the middle of tin , code on tin was 10'43 ka003 ec uk b.b.e 2018, as i shop at aldi regularly i find this disappointing this product product purchased on 24/03/15.
Purchased electric razor, november 2014, within 3 months razor failed ,rung aldi service 5 times each time was told someone would ring me back ,no one has rung back, tried aldi service uk suggested i email so i emailed still no reply. All conversations were polite on both sides aldi uk offered me money back but as this was a christmas present i would prefere repair or replacement, also time i purchased razor quite a few firms have razors at dicount prices not the case in march money back would put me at a disavantage.
we shopped at your shrewsbury branch as we were in the area . We usually go to our local store in Ludlow.We bought a piece of pork as a meal for in the week I have just TRIED to eat it impossible it was about 80% fat I moaned to the wife who replied well it was a cheaper cut I suggested that she got it from the dog food section This is not the first time as we had bad piece of brisket a few weeks back .I have always extoled your stores but not any more.Its not only a waste of money but disappointing. ps it did make good gravy
I have been buying your 4 Pack Baking Potatoes for a long time and they have been very good but recently Ihe quality is not good. They are very white watery and sloppy.and a sort of transparent texture. No good for jacket potatoes or mashed and shrivel when roasted. Previously they have had a nice yellow creamy colour fluffy texture. But these recent Baking Potatoes are not at all nice. I wondered if you have changed your supplier or brand.? Hopefully you can bring the previous brand of potato back to your store as they were the best.
I bought a kettle of you lot and it leaked like all the other crap kettles that are sold in this country to the point took it back for money back and got a lot of weve got your money thats your problem send it to the people who made it only catch me once thanks wizzed the kettle and bought a new one from argos no more aldi for me plenty and i mean plenty of other shops with better policy cheap crap like all the goods sold in their shops shopping at aldi cuts 10 years off your life the goods look the same but 99% of them are fake food no nutritional value comparing it with other stores its junk in the wrong place staff are under payed and the car park is always full of unemployed homeless people drinking special brews to cut a long story short Stinking place right in the middle of accrington it shits the area up council need to up their back pay or get rid of this lot makes sense im sure accrington could do better than this smely little hovel .
Aldi's had the best frozen pizza in the Greensburg, Latrobe, Monroeville areas. We would buy one or two each time we went shopping at Aldi's to keep our supply available in the freezer. Last week we heated one that was purchased during the last few weeks. What a negative surprise. It did not come up to the quality or taste standards of previous Aldi's pizzas. What have you done. Why on earth would you EVER do such a horrible thing? If I have to go to Walmart or Giant Eagle or ShopNSave to buy second rate pizza, because it better than your down grade, so be it. But while there I might as well check out other products to ensure you haven't completely gone out of your minds. Send the Buyer of this latest pizza to the corner and put a dunce cap on him. I do not work or have any relationship to any one in the food business, including Aldi's or the pizza guys. All I know is that the pizza that sold for about $6 or $7 dollars a couple of months ago was so much better then what you are currently providing. I don't even know the names of the pizzas. You must correct this error in judgement on the part of your inexperienced buyer, before Aldi's is totally destroyed by angry pizza lovers. Get it done, people.
I went into the Northwich Branch of Aldi on Saturday 14th March at 21.50. From the moment I went into the store I was told it was closing and to make my way to the till. I looked at my watch and received a snigger from one of the staff. I carried on and then received a shout from one end of the store by a female staff member that the store was closing - it was only five minutes to 10. I then received another sarcastic comment from another member of staff and told them the store doesnt close until 10 and I only had 6 items to get - I already had four of them. In the end I just put my basket down and went and spoke to the female staff member about the attitued and she couldnt have cared less. Never looked at me. This is not the first time I have been treated so badly in this store. I have given more chances to them but not any more. If I had been allowed to shop for my 6 items I would have been out of the store by 10 pm.
These staff members should not be doing this job as ;they have no customer service qualities and a couldnt care less attitude. As long as they get everyone out of the store before the tills lock out at precisely 10pm! Will I shop there again - no. I have been humiliated once to often in that store. It is a shame as I like some of the products and have usually been in to shop 3/4 times a week. Aldi will not have any customers left at this rate.
I purchased an extra special leg of lamb with rosemary, it cost me £11.59, it was dated 30th march 2015. I followed all instructions of where to store and this evening the 21st of March, I opened the lamb to slowly cook ready for dinner tomorrow as my family are coming round . To find that the meat was off and the smell that came from it was discusting. I do my weekly shop at aldi and I would like compensating for this situation, I am so disappointed in this and now I'm having to go out in the morning to purchase a new joint of meat for me and my family.
Today I purchased two sirloin steaks from Aldi Kilmarnock and felt they were very poor quality, with a lot of sinew and so tough! I paid £3.65 for each but wished I had paid £10 for two from Sainsbury as they were of excellent quality and at least we could have enjoyed them. Makes me think that I won't purchase meat again from Aldi as our dinner was ruined tonight!!
We were shopping at Aldi and saw displays of many plants which were dry and wilting, so we were rather upset about this as we love plants and they ARE living things. We spoke to an assistant to ask for them to be watered but were shocked to be told due to Health and Safety they were not allowed to.! If this is true they should NOT be selling them. There surely should be some regulation about this.
I cant even undo the lid to use this product. Its ridiculous that lids aren't just screwed on and off. The lid is not only child proof, it is adult proof. I definitely will not be using this product again.
Bought some walking boots from Bangor Gwynedd store about 3 months ago In my weekly shop they were only about £16 so did not expect a lot so was not to bothered with the thin feeling from the soles, even bought some inserts to pad them out. Anyway only used them a dozen or so times, to find that the bottoms have come away from the tops ,returned them to the store asked to speak to a manager, he looked at them and said they were more than 90 days old and walked away leaving me standing there. What should I do now?
Approached by a deputy store manager who noticed my sisters child had picked up a small red tickets stating reduced to £1.49 a ticket she had take from a item, the staff member took it out her hand and said you shouldn't have that(the child she took ticket off was 2years of age) my sister said sorry she had not realised,the staff member continued to be agressive saying she should not take it. After speaking to the store manger he defended the staffs actions and said you should control your child, he then went on to say get out my store you are pathetic at which we were very shocked and made a complaint and put it forward to the local paper. This was a very upsetting experience. A child was approached in a angry manner over a paper ticket which we apologised for and was treated unfairly, the child was very upset and crying.
Whilst waiting in line to be served at Altona Gate shopping center (ALDI). A customer had asked for assistance from the young cashier to purchase goods from the glass cabinets at the front of the Aldi store. The Cashier called the Aldi Manger on duty (Riley) for assistance / customer service. After serving the customer Riley (Female) announced in front of all the customers to the young cashier "Not call her down again, as there was another employee standing right there who could have assisted the customer." Riley spoke in a very aggressive,threatening & intimidating tone towards the young cashier. As a store Manager Riley should know that this inappropriate, unprofessional & unacceptable behavior. Riley needs retraining in professional development. We do not treat our employees in such an appalling manner.
I purchased a package of Casa Mamita taco shells which were to have 12 in the package. I only received 11. I do not mind paying for a certain product but I expect to get what I pay for.
I shop at the Aldi in Cheadle Heath, Stockport. I have just got back from there and I still have steam coming out of my ears! The "gentleman" behind me was only purchasing 2 items, which I failed to notice as the store was very busy. I had an item of clothing to return, which I gave to the cashier after loading the conveyer belt. At this point the "gentleman" behind me started huffing and puffing and being abusive. He told me I was slow to unload my shopping - I wasn't - but that's beside the point.
The manager then opened 2 other tills which other people rushed to so he became even more abusive and complained that 'she' (I) was slow and now I was returning something. I replied that I had waited my turn and was allowed to return an item. At this point, frustrated, I told him to go before me, which he did, the whole time complaining about how slow I was. I told him that he will probably slow down when he gets to my age (60). I also told him to hurry home and drink his 2 four packs of lager and chill out. Apparently it was only OK for him to ridicule me and did not like it when the boot was on the other foot!
The lady at the next till, who had observed the fracas, then complained to the manager and said that the 'gentleman' should be banned from the shop. The manager said that the "gentleman" had not shouted. The manager then approached me, after the guy had left the shop and virtually blamed me. He started with "I'm the manager' so I told him to do the job he is being paid for and that he should have intervened.The cashier incidentally was very apologetic.
He waited until the guy left the shop because it was easier to deal with a little woman. Well - this woman has a voice and unless you train your so called managers to a better standard, I for one will not be shopping at Aldi again. Cheap -yes, food - quality -yes, customer service- not quite got it. A manager should be able to cope with simple customer relations and sort customer disputes out in a fair manner. As a Brit when I go anywhere I know I have to queue, so should everybody else accept that. I only expect to be treated fairly and in this instance I wasn't.
I went in to aldi yesterday, the northfield store, I was with my nephew in his pushchair, and I went round the corner to another isle and I noticed the wheel on the pushchair was bumpy, so I had a look because I thought it mite of been chewing gum, and it was a nail stuck in the wheel!! Why there was a nail on the floor I will never no, that is really dangerous! What if a child had fell on that?? So now there's a nail in the nephews pushchair and have to get it fixed. I told the girl that served me about it and she said "oh I don't think its aldi's responsability I'm not sure" well I was telling her that its bad that there's nails lying about and she didn't care?!? I am really annoyed!
I purchased Bramwells Pure Australian Honey from your Miranda store. When I returned home it had spilt over all my other groceries. The lid had been place on crooked and the plastic seal placed over the crooked lid.
I have been buying Aldi cranberry almond cereal for a long long time. As of today upon opening a box of what I thought was the same (but later seeing new and improved on the box) I want you to know that I will never buy your cereal again. The supposed new is butt awful. taste like yuk weeds and I will tell ALL I know not to buy it. Too bad!
on Thursday 21st march 2013 i shopped at my local store of keighley westyorksire, i have shopped at aldi for 3 years and never had a problem until this day were my healthy start vouchers witch are a government seam for healthier eating, were all of a sudden not accepted, i think this is outrageous as it is a supermarket witch the government advertise we can use the vouchers in.
i would like to know why these changes have been made and why people that accept benefits receiving healthy start vouchers cannot use them in your stores ?.
I have purchased a car reversing mirror from Aldi on February 2013, after installing on the 2nd day it started to malfunction. Spoke to Aldi after sales and they said they will send a pre paid post label (Australia Post) to send the faulty one. took nearly 3 weeks to get the mail. I have sent the faulty one next day, and still i m waiting for the replacement. Then i gave a call to aldi after sales and they said the faulty item hasn't received yet. and they said they are not happy with Australia post. Then i told them if you are not happy with them why don't you select a different courier. Then they said its up to the management to decide. Another week went and again i gave a call (2nd April 2013) again they said still they haven't received it yet, and they have short of staff to locate the faulty one. Please let me know what and where can i complain about this. I need Aldi's Reigional managers contact number to speak regarding this.
I recently bought some yoghurts from the Aldi store in hessle recently as we do most of our weekly shopping here and my daughter was eating one the other night after her tea, she then pointed out to me there was something in her yoghurt she spat it out her mouth it can only be described as dried glue it was about 1cm long and white and hard either glue or plastic. I obviously didn't let her eat the rest but it worries me as my daughter is 4 so was aware and dost this out my younger daughter could have easily eaten this yoghurt and she is only one she probably would have swallowed it. I am really disappointed at this and I don't know what to do which is why I chose to email j am a regular shopper at Aldi I gk every week but I need to know what's going to be done about this. I have kept the yoghurt pot and the white bit for proof. Please can somebody get back to me ASAP. Danielle Lincoln
Good morning, I am writing to you for the first time about the roasted ham joint supplied by Appleby's. We have bought a number of these joints over the past year and although they are not the same as ham/gammon cooked at home, they have been a useful stand-by when cooking time is short. They had a similar soft texture as you would expect from home-cooked ham.
I'm not sure if Appleby's are new suppliers of these joints,but the one we have just bought in CARMARTHEN is very different.The cuts (if that is what they are) have been so compacted that the meat is solid and tough to eat.It is like the very worst processed meat you would get from a tin. Easy to carve,but.....
We are not newcomers to Aldi supermarkets and have been using the shops for many years both down here in West Wales and in North yorkshire,actually "spreading the gospel" of shopping at Aldi's for quality and value long before you became supermarket of the year. This product,though,has not got the expected quality and one of the give-aways is the fact that any rind fat,which used to be present in small amounts,has disappeared leading one to surmise that a different process is involved,but one which has created an inferior product.
This email is written in good faith in the hope that other products do not get the same 'overhaul'.
I have been shopping at Aldi for a few years now and we always spend a respectable Â£100 every month for our grocery shopping. Today as we literally have nothing but cobwebs in our cupboards we decided to do our shop, me my partner and my 6 week old baby. After driving a few miles to the store and getting our baby ready in her pram, we get to the trolley area to get a trolly. Me and my partner realise we don't have a pound between us and my trolly key is missing. As other stores have done they have used their own trolly key to release a trolley for us. So we decided to go instore and ask a member of staff to release a trolley for us so we can do our grocery shop. The woman we spoke to (In a Sudbury store) Bluntly said she can't get us a trolley. "What do you expect me to do get a pound out of my pocket" she refused to get us one or sort the problem and just walked off from us. We had to go home.
We're very disgruntled and will now be shopping online at ASDA and will now not return to the aldi store.
Firstly I would like to say I am appalled at the lack communication from aldi staff in regards my job application and that my human rights have been effected and their fore seeking legal advice from a solicitor and looking to claim compensation from your selfâs.
Firstly I sent in my CV as requested by the advert for a job on line regarding a cleaner job part time at the kings Lynn branch of aldi in which I was excited about. On Monday the 4/03/2013 I had the interview with Dona piria at the kings Lynn branch at 6pm in which I arrived there well on time. After the interview she told the two applicants who was at the interview if you get a phone call from us you have the job.
So on Thursday I received the call from nick saying can I go to aldi and do a work trial and after this you will here from me regarding the job, to see if I like it and to see how I got on and this was on sat 9/3/2013. After doing two hours work in my local store I went to let Chantelle know that all the jobs requested was done and their fore left the store. After I believe I did a fantastic job of cleaning the toilets and freezer tops and staff room.
Now I am expected to get paid for these two hours in my employment with aldi but as I had to chase up nick on the 12/3/2013 in regarding this job to only be told I have not got it I was disappointed and upset let alone felt my human rights have been effected, this yet again I stress is Appauling situation from aldi.
I await your reply, as I will give you 14 days from the date of this letter before seeking legal advice. i would like to add since monday the 18.3/2013 i received a call saying that its aldi policey not to pay work trials but will send a voucher to the value to cover the 2 hrs i worked,still not got it but hey work it out for your self.
Customer service at Aldi is NEVER delivered with a smile or polite conversation. Food is always thrown at the customer no matter how old and infirm or young and struggling. But by far the worst is the PRESTATYN STORE. I have shopped at Rhyl, LLandudno, Flint, Mold and Garden City stores.
Non are a patch on the staff at Iceland, or Asda and both stores are equally good value as Aldi. But to see snarling, seething, dark looks levelled at paying customers your best bet is Aldi in Prestatyn. I won't ever shop their again its a promise.
I have an aldi store across the road from me in moreton on the wirral and it was my favorite shop but dew to incompetent of staff it is now a shop that I dread goin in the deputy store manager ****** ***** (name removed by request) is the most disrespectful person i've ever met. **** ***** speaks to people like dirt off the bottom of her shoe she walks round with her little electronic scanner doin absolutely nothing .and it dosnt stop there I go over there on a daily basis an many of times I've picked up puetrid food mouldy bread etc. The rest of the staff r no better they sit on there bitching about there co-workers and the customer they had previously served it is disgusting behavior. I spend a lot of money in the store and I expect to be spoken to with respect I work in and have nvq's in customer services an am pretty sure speaking to people like crap is not acceptable. Not all staff are idiots some of them are all round very nice and polite but I think the owner needs to either get rid of the incompetent and rude staff or some serious retraining ....
Aldi have recently been selling a card of assorted alkaline and lithium batteries for $2.99. The print on the card describes 2 tiny cells as silver oxide 626 when in fact they are branded as alkaline on the cell. This is equivalent to selling carbon batteries as alkaline, and is gross misrepresation. It makes you doubt their other batteries quality.
Dear Sir, my wife and I spend a lot of money either in the Ramsgate or Margate Aldi store. Again in the Ramsgate Boundary road store we were charged for an item(cauliflower Â£1-9p) which we did not purchase. The cashier in question MARRIANNA a lady of foriegn origin did not like the fact that when we told her about it she made us feel like criminals and made a big fuss over checking our bags time and time again. The manager was apologising profuseley and trying to quell the situation with half hearted excuses. There was no excuse however for this womans attitude in the way she dealt with the problem and speaking to myself and my wife in an unacceptable manner. I have just retired after 30 years as a manager dealing with the public and professionals and I do not have to put up with downright rudeness and incompetence from Aldi Ramsgate staff. Overrings are probably unavoidable now and again but three times..... A gentleman behind us waiting to be served at the checkout also stated that she was indeed rude to him over his shopping basket and he was also fed up with it. May I suggest to you at the complaints department that all Aldi staff have inset training on a regular basis on customer relations and that the managers of each store are getting to grips with their staff. I would at least expect a reply from you out of sheer courtesy and as a last note we will not be going to that store again all the time that we are treated like that.... N Norcross M.I.W.O. CERT ED. FWO. DIP RSW. CERT SP AND L,
I purchased a bag of their 200g Seasonal Lettuce, only to find when l had some cod salmon and their lettuce something laying on my plate after putting some of the lettuce on the plate. On closer inspection l couldn't believe it was a slug.
It totally put me off the food altogether, as l was sick.
This is disgusting and has put me well and truly off from purchasing from there again.
I purchased a bag of their 200g Seasonal Lettuce from the Colchester store in Straight Road only to find when l had some cod salmon and their lettuce something laying on my plate after putting some of the lettuce on the plate. On closer inspection l couldn't believe it was a slug.
It totally put me off the food altogether, as l was sick.
This is disgusting and has put me well and truly off from purchasing from there again.
I expect to be compensated, otherwise l was write to the local papers, as thing is bloody awful to happen to anyone
Dear Aldi Complaints. At 1100 on 13.3.2013 I approached the manager of your St Helen's store on the Retail Park at Fingerpost with a complaint that I had purchased a bottle of bleach the container of which was faulty thereby shedding bleach onto my hands, face and shoes. I filled in a complaint form and was told someone from Aldi would be in touch very soon. I have heard nothing about it and went again to the store ten days ago to enquire further to be told that the complaint was being looked into and I would get a letter in the next couple days. I have still heard nothing. Could you please advise me about this matter as my shoes are marked by the bleach and I want to know what action you intend to take.
Recently went into local Aldi store and after shopping which included milk and ice cream got to the checkout to be told that it was cash payments only as the chip and pin machines wernt working. We were then advised to leave the shopping and go to a cash point a couple of minutes down the road to then wait in a cue for the cash point. In the meantime my ice cream is melting.
I asked to see a manager but the young girl I spoke to asked the reason why I wished to see the manager so I said I was unhappy with what I had to do and all she said was" sorry but there is nothing we can do" I myself work for a large supermarket chain and we would never ask the customer why they want to see the manager.
The customer asked to see a manager then that is what should happen and we would never expect our customers to abandon their shopping to get cash instead we have the old school manual card swipers. ready if our chip and pin machine system should go down.
We also have a 20 minute rule that if a freezer or fridge item is out for longer than this time then it has to be disposed of. Well my purchases had been out for this period of time as I had walked around the shop and then had to go to the cash point. I explained that I had the milk and ice cream but she just thought " sorry " was sufficient.
This experience has put me off visiting that store again as it seemed that the staff don't care yet the Aldi website says that the staff in all of their stores are trained to a high standard of customer care and service but I feel that wasn't the case here. My point is that we should have been advised of the problem before we made our purchases. I have to make a complaint here as Adli don't seem to have an e-mail address to put complaints to
Hi i was wondering if someone can help me out,2 days ago i brought a router from aldi when i opened it i noticed parts were missing from it,i took it back to the store and told them what was wrong with it and that i couldnt find my reciept the manager asked me when i bought it and what else i bought with it i told him the bits to go with the router and some veg he asked me to wait while he did a print out of my reciept.
When he returned i asked the manager if i could swap it for another one he told me they had no more left so i asked him if any of the other stores had any left,he went to check for me,when he came back he told me swinton did have one that i would have to collect it today,i asked him could it not be brought to this store as i didnt drive he told me no they didnt do things like that and if i couldnt get there to write off to workzone the company that make the router and see if they would fix it i said its not broken that parts were missing he then said well explain that to them and send it back to them at my exspense.
As i dont drive that me having to get 2 buses to the other store with over a hour journey there and 2 buses back another hour,i am disabled i cant make that sort of journey.so i am stuck with a take doent work and the router bit set i am Â£32.00 out of pockte surly this isnt right.If he could do me a copy of my reciept isnt that proof enough.
I have been a weekly purchaser of chazoo cheese rings for a few years now, and until recently I have greatly enjoyed the experience of polishing of a bag in a single sitting. I have found through my research of various cheese rings that chazoos were a far superior cheesy sensation to all the others. There was simply just way more cheesy goodness than any of the other leading brands. Sadly of late the cheesy goodness has sharply declined. I simply wanted to express my concern that I believe chazoos to be a far more tasty and delicious cheesy ring of goodness than Cheezles, and I don't think it advisable to lessen your flavour.
Bought 10 pack Snackrite Cheese Curls on Friday 16th August in Glenrothes store one bag still sealed and was completely empty, second time this has happened. Once before there was only 4 packets in bag which should have held 10 packets. Store no longer stocks them.
I am a regular Aldi customer who usually has only good things to say about them. I was surprised today (Sunday May 5 2013) to arrive at the Ferntree Gully store at 6:50pm to find the doors locked. I assumed this had happened as a mechanical fault or similar, so entered via the exit door and informed the register attendant, who agreed that the doors should not be locked and asked another staff member to address the problem. I commenced my shopping and heard a conversation saying "it's 7:00" to which the register attendant informed the person that it wasn't, to which the person replied "well it's 7:00 on the computer, don't you want to leave on time?". At 6:52 I was approached by a sales attendant asking me to leave as it was closing time.
I told her it was not closing time, it was 6:52 and could I speak to the manager. She said it was the manager that had asked her to pass on this message. I said I would speak to the manager about it and continued my shopping. I had my groceries loaded at the register by 6:56 and was out of the store by 6:59. I object to the store locking their doors early and asking me to leave. I would not object to an announcement 5 minutes before closing time politely asking customers to finish their shopping and proceed to the register - I think this is reasonable and it is the approach most stores take. What happened today was very poor customer service and incorrect procedure. I look forward to your response.
In April this year I completed a questionnaire rating my experience shopping at Aldi in my local store and was advised that this rendered me eligible for a Â£10 voucher to use against my weekly shop. I subsequently completed a questionnaire online which Aldi e-mailed to me. In May I received communication from an individual called Andrew Robinson from a company called Man Mew asking which store I wished to use my voucher in. I advised him that I wished to use it in Glencairn Square, Kilmarnock. To date I have not received my voucher. I have e-mailed Andrew Robinson twice regarding this but received no reply.
I am a frequent customer in Aldi both here and in Germany and I must admit that I am surprised at this oversight and at a company which prides itself on good customer service failing to uphold their end of the bargain.
I hope that you can resolve this for me and I look forward to hearing from you soon.
Today at your trinity way store bolton I was unable to carry my basket to the back of the shop. To pack my bag. I have arthritis servere in my hand. One finger is serverly bent. I was told I could take my basket to the packing point however I did mention at the other store in bolton the staff let me because of my hands. She asked her manager and he said he was going to complain the the other store because they let me. He was rude and arrogant I may only be in my 20s but I can't move my hands to well. I wouldn't have complained but if I was in my 70s allowances would have been made instead I made to feel like I was lying and I was planning on stealing there precious basket. Me and my family all shop with you and spend around 700 PCM in your stores you have now lost my business. How petty can your staff be
I am trying to find out the procedure of how to let Aldi know I purchased there mutlibag of cheese curls from the Loughborough Store of Aldi on Friday 30th November 2012. Just had a bag today of the crisp and at the bottom of the packet was plastic shreds which some of them I have unfortunately eaten. Appointment made at the Doctors but how do I inform Aldi and send the evidence? I am entirely dissatisfied and have been a customer at Aldi for a while now!
I look forward to hearing from someone at Aldi to proceed where is the quality control and customer service you cannot find any contact details on the internet.
i shop in the bayswater victoria aldi store every week and have complained several times to various staff about them leaving unatended with the key in the thing they transport good around the store with as i think it is very dangerous as any child could turn the key and cause damage to themselves or other customers..... on sunday the 4 th of december i had cause to complain again and the lady i complained to to said she had her eye on it all the time and i said the key should be taken out as she could be distracted..
at the time she was on the phone which is a distratction it only needs seconds for a kid to turn the key and operate it anyway she took offence at this and told me to get out of the store and called to the chap on the check out not to serve me so i didn;t argue i went out of the store and left my wife to go through the check out and i waited for her outside but two mins later my wife came out and said that she had taken the trolly and goods off her.
and would not let her go through the check out with them this had nothing to do with my wife so why did she take it out on her for what i said anyway whilst i was outside the store two people spoke to me one said she had no right to speak to me like that as that is not the way to speak to customers and she would not be shopping there again the second couple who had a small child said that there child would have turned the key had it had the chance and they said they would also complain but later as the person in question seemed to be in a foul mood.
and it would have made much differance anyway i feel you should speak to the person at the bayswater store and i think that she should apolagise to me and my wife also i am thinking very seriously of reporting it to the health and saftey people i have not put my name to this for security reasons but the person in question knows who i am and could apolagise to me when i return to the store again as i am not going to stop shopping at aldi as it is a great place to shop i hope some action will be taken in regards to this email
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