Academy Sports

I called to academy Sports in Flowood on 6/17/2020 @0921 and I spoke with customer service rep; Cornesha and her attitude was very unprofessional.

I advised her that she needed to go to customer service class and learn how to talk to customers.

She wanted to tell me how she is having to do a lot ex., customer service, answer phone , run the register etc.

I then advised it is a better way to talk to customers that is spending money with the company.

I advised her that I will contact the corporate office and she said that is fine and hung up rudely. she need classes bad.

I went in to the store number 131 to purchase a gun, I am a healthcare worker and thought I would be able to go in and have a good explaining on which would be the best fit for me.

I waited in line and Matt was the gentleman behind the counter and as I approached him I told him I was interested in purchasing a weapon and run my background, he said well you need to know first which one you want before I do that and pointed to where the weapons where at.

My husband was with me at the time and hes more knowledgeable so he was telling me more about them, so I decided on a 9mm ludger hangun.

I approached Matt and told him, ok, sir I am interested in the 9mm ludger handgun and he said well that doesn't tell me anything 9mm just tells me the size of the bullet and I said I can show you which…

I ordered ammo on line.

The store said it was available then canceled the order the day of delivery.

3 times in 2 days at 2 different locations (11077 NW Freeway & 19720 NW Freeway, Houston TX) I have attempted to purchase a fishing reel.

Waited patiently.

Got passed by and ignored by personnel behind the counter at both stores.

One employee even grabbed his sweater and proceeded out from behind the counter and left without even looking at me.

Even if they are in the process of a gun sale, or any other transaction, they should acknowledge a customer standing at the counter with " I'll be with you shortly" instead of completely blowing them off.

I have spent A LOT of money at Academy over the course of my life and at this point I may be DONE!

Another complaint is that I received a coupon in the mail and went to store (and checked online) for stock of the item on the first day of the…

Why is it that the most popular merchandise / things that sell very good aren't stocked in the stores?

You guys make us order these thing so you can add the shipping cost instead of sell them for the same price as everything else.

Why don'y you guys let us get these products for the same price without shipping if it is found on your website or found at another location?

Reels / Rods / Lures (old merchandise in store...nothing new)...if things don't sell it's not our fault so why should we have to be penalized for this?

I went to the south point shopping center in mcdonough ga to purchase some hunting supplies ,mainly a coyote game call.

I took my time selecting the best call to fit my needs and my budget..

I carefully read all the labels both on the box and on the shelf to make sure I was making the best choice..

I finally decided on Promos turbo dog predator call , which according to the label was 79.

99 I also planned to purchase the 250.

00 of clothing , game corn batteries beef jerky ect i went to bv the register andthe total was 100.

00 more them I estimated, the game call was ringing up @ 179.

00 after informing cashier 2 managers were called and I explain it is labeled 79.

00and that I wanted it for the price that was on the shelf. but they would not give it to me for the labeled price ..…

I went to the north east side location on Perrin Burrell and 410 today to exchange a broken fishing pole setup that I bought around 3 weeks ago, after I took it out for the first time I realized that the drag did not work at all on it.

So I got to the store and was told that I could exchange it, so I went and grabbed a new fishing pole that was actually $10.

00 cheaper then the broken one I bought 3 weeks ago, I also grabbed about $90.

00 worth of tackle as well.

When I got to the register I was told I could not make the exchange without an ID, of which I didn’t bring because I wasn’t buying anything I need my if for, I didn’t use an ID to buy the fishing pole!

So not only did I purchase a broken fishing pole and not know it until I was in my kayak on the lake, but I went back to…

On January 11.

2020 I purchased a pair of shoes at the Victoria,Tx..

Acadamy store.

When checking out the register ate my check.

The cashier ran it through several times ,then called the manager,who went to the office and checked to see if the check went through.

After 10 minutes she.came and asked me to write another check.

I did so,they ran that one through too.

I was told my check went through once.

The manager told me if I check my bank account later and find it went through.twice to come back for my refund.

After finding out it went through twice, I drove the 60 miles back to the store and the manager refused to return my money!

The drive is 1 hour long plus my gas and was a complete waste of my time and gas.

I was given a customer service number which I've called twice.…

At Christmas this year, I received two shirts of the Magellan Fishing shirts.

Only problem, on Fathers day last year I received the exact one, green long sleeve.

So, this is a normal stocking item, not seasonal nor on closeout, so I go to the store in Prattville, Al. to exchange the green shirt for another color, did not want a gift card, did not want money back, just another color shirt, and I was going to purchase another short sleeve shirt in a different color than the one I got for Christmas.

I really liked the feel of the shirt and they way it wore.

All is going well, until I get back to the register where I had left the first long sleeve shirt, and the cashier scanned the tag on the shirt I had received as a gift, which had a $29. price on it and turns to me and said, " we can…

Every time I go to the Cumming store, there is always a group of employees hanging out at the entrance.

It would be one thing if they were greeting customers, but on 12/19 that was not the case.

When ecommerce is so dominant now, you would think brick and mortar stores would be rolling out customer service to lure customers.

After this happening on many occasions at this store, I turned around and left.

Went home and ordered from Amazon.

I will not be returning to this Academy store as customer service is not a priority.

I purchased an item on the or about around the 27 December 2019, the item wasn’t any good, a set of children’s training wheels.

They ( the wheels ) didn’t last an hour, they bent.

Took them back without the receipt, was told since no receipt that I could exchange them for another set or take a marked down price, which was $2 and a few cents.

I refused , because I paid over $10 .

I was told to take there offer or she would call the police and have me escorted out and band from the store.

I DO NOT appreciate be talked to like that and except I receive my money back and a apology I will contact the Huntsville News Team that has a program called On Your Side.

The manager’s name was Mandy ( a red head with glasses) she talked smart and short with me, I demand results from this .

I got a Christmas present from my wife a Lew's Hero fishing pole and it was a left hand and I need a right hand had no recite but he virfied it was from there and was $79.

99 it had all the bar code on it and he wanted to give me only$35.

00 on a gift card this is not right so I went to Dick's sporting goods and got another one so I will never shop at academy again taking advantage of

Less than 1.

We waited ober 20 minutes while at one time 5 associates including managers were at the front watching the "circus" a girl came out with a till...this was probably close to 4 and she literally walked around like she had no clue where to put the till.

Where i work all tills open at 6 am.i finally said can anyone of you working here check us out.

A man left and they finally opened another register.

Im sorrh but the management at this location is so sub par i would be embarrassed.

Im embarrassed for you.

Monkeys could run a store better.

And while these ppl stood up front the store was an utter chaotic mess.

I don't know that i will ever visit this location again.. since your managers definitely do not value customer service in any way i have horrible photos but they…

i called into academy to ask how long a promotion was going on, you buy a grill 299+ and get a $100 gift card, they said the promotion would be going on until christmas day. i went in there and bought a $350 grill, they told me the deal was over and i wouldnt get the gift card.

I went to the store in diberville ms to purchase a gun.

I asked the guy working the counter if he had a mp 2.

0 smith and wesson in a 9m.

He said he had a few.

I asked if he was able to price match he said yes.

I had found a set up online that was in the store.

I asked again will he price match again the answer was yes.

I showed him the price I had for a mp 2.

0 9mm combo for 379.

00.

This kit includes a gun knife and flash light.

He then said no I cant price match that.

The same combo in the store was marked 479.

00 so I said if you cant match the price can you get close and he said know.

I asked why would I pay 100 more for a gun at this store.

Bottom line its false advertisement to say you will price match and then not do it.

I like academy and I have bought guns there…

Your Christmas commercial is really really really bad, you are telling our children that Santa bounces in the air and picked gifts from a store, not from the elves making them.

That tells them that Santa isn't real you are killing there beliefs at a every young age.

Shane on you and your advertising.

Everyone I've gone into academy in Tuscaloosa, Alabama I have got a vet discount.

Went in the other day and the cashier said we don't give vet discounts.

Only on the fourth of July.

Hello the fourth of July.

She was not very nice about it and I tried to explain that I'm a vet and had always got a vet discount.

What have you changed and Tuscaloosa Alabama stores needs to let there people know and not be a smart ass when a vet ask about a discounts.

If it wasn't for us vets she wouldn't be free to have a job.

I made an online order this morning, 9/1/2019.

My husband and I went to see a movie in the same town the Academy is located.

During the movie, I received an email saying the order was ready.

We stopped in the store on our way home to pick up the order.

I didn’t have my wallet for ID purposes because I didn’t drive, however, I had the email, and my husband with me.

I explained to the CS lady that we were already in town, that I didn’t have my ID but that my husband did.

Same last name, same exact billing address on his ID that was on my order.

They absolutely refused to let me pick up the order.

I asked why and she said was just my name on there.

Okay, I understand that ID was needed, but she wouldn’t even look at my husbands ID to verify that the last names and billing address…

I was in the Fayetteville Arkansas store here recently.

Anyways, in the shoe department a manager (I didn’t see his name badge) was taking all the sale stickers from each product.

I approached him and ask...

So is this sale already over???

He’s like oh NO we just don’t want to be here until 2 a.m. taking down all of these stickers.

Totally not right to the customers when they are trying to find a pair of shoes on sale.

When of course there’s several to choose from!

So with that being said I had to double check each pair of shoes I looked with the wall scanner!

I have been holding over 1 hour trying to get a status for order 274155853, this is pretty sad that you treat your customers this way, it seems like we are buying under a communist party that will not allow us to talk to anyone about issues or concerns. how could a company this big just treat people like dirt. pretty pathetic.

I bought a backpack chair.

I had to return it before i got to my car bc there was no strap to hold it up.

Then i boughy a kid's bike, only to find out there was no kickstand.

When i brought it back, i had to buy a replacement kickstand.

How do you sell a bike without a kickstand?

Quality is going downhill for Academy, which i spend a lot of money at your stores.

I may have to start shopping at Dick's again.

I went to shop for some items and was shocked when a man came in with his dog NOT A SERVICE ANIMAL and proceeded to push him around the store in the basket.

The dog pooped in the cart.

It smelled, it was disgusting and a health violation in case Academy does not know that.

When I asked about it I was told that it is store policy to allow animals non service related in the stores.

Do you not realize that some people have allergies to dogs and also the chance of being bitten when he took it out and let it roam the store.

The feces is the main concern because that buggy when right back into the rack of buggies for someone else to touch and use.

I will no longer use Academy for my sporting good needs

1)Providing empty promises 2)Money conscious, training fees are too much.

3)Difficulty in contacting the right person if needed 4) No advance information given to the parents if in case there is no regular classes

Your manager Troy will NOT follow the return policy on your receipt.

I am over purchasing for the Mid-State Youth Football League.

I went into the Rivergate, Tn location 615-855-6900.

I spend over $15,000 per year with your company buying numerous things for football season.

My receipt number is 396724 sale-4883 0091 202 5/25/18.

I purchase 2 of your easy shade tents and I used it once and we stored them until yesterday.

We had another league meeting and we were caught in the rain, and when I tried to return the item to get another one, I was met with a very unprofessional attitude and accused of trying to steal merchandise from your store.

I WILL NOT TOLERATE THIS BEHAVIOR!!

When I ask for the DM number I was told that no one knows it and I can not get a replacement.

I WILL NOW…

Extremely disappointed.

Mooresville NC store was suppose to open.

We got there a 645am for the 8am opening.

AT 8AM THERE WAS A LINE AROUND THE STORE, I WAS HAPPY WE GOT THERE EARLY.

BUT THEN THEY DIDNT OPEN.

NO SIGNS OR EMPLOYEES AROUND TO LET US KNOW.

SOME CALLED AND FOUND OUT TE DELAYED THE OPENING.

NOT A GOOD WAY TO OPEN AND PROMOTE YOUR BRAND NAME.

THANKS PAUL