Caterpillar

Truck was in holt CAT shop in Pflugerville, TX 3 times for 3 months. Wrecker brought to shop twice. Owner of Holt CAT in Pflugerville said he would work to resolve the issue. We have not been contacted by anyone one.

Have taken to another shop to get it repaired correctly.

In the beginning of February I brought my truck into Butler Caterpillar of Jamestown ND primarily for a stalling issue, my vehicle was losing fuel prime while driving and I also had some other concerns depending on the diagnosis. After hearing that it was my fuel lift pump and the price was reasonable I asked them to look at the oil leak and asked for an estimate for my exhaust manifold leak.

The oil leak turned out to be an easy fix with some o-ring seals on the injection pump, and the exhaust manifold had two broken studs. The price to fix the manifold would be $1200 if they could replace the gasket, studs and hardware, and drill 2 studs, $2400 if the manifold had to be replaced using the black manifold from caterpillar, and

as much as $6000 to replace the cylinder head, manifold,…

i got told iv got the job here with ransted had there medical and induction. i spoke to ransted told me not to worry more training would be given i turned up on the monday after waiting 2 hours was told it was the end of my assignment left me with no job iv a family to support disgustedhow i was treated graham corrigan

We send in 2 payment slips with 1 check and it is pitiful that Caterpillar's accounting department has no one that has been trained to look at the 2 payment slips and see that the total payment is on 1 check..This has been going on for years and I am tired of it and intend to find out why this continues to happen..Pls call me at 843-340-0094

We ordered a dip stick tube fo it28f frt end loader first time got dip stick second try got tube installed filled trans only to find out you sent wrong tube finally got right tube I think tech support told me it holds 8 gal well I have 8 gal in it not even on stick went on line to get capacity only place I found to get capacity was your ask after 3 4 questions then you want a 5 dollar fee it says no charge well I dont know about you but if my card is charged there a fee.

Why is there not a site that at least gives same info the owners manual would have like capacity or type of fluid these machines are expensive and good but now this is second day and over a week of down time if your tech was right then agin I have wrong tube and if tube is right tech gave me bad info that could lead to…

New Generator was sent without wheel.. No one at customer service has the ability or Know how to get the wheel replaced. It is a simple 11 inch wheel . There is no one to talk to. The excuse that they give is that there are no managers to get this ordered even though I just bought this piece of equipment brand new.

I have been at it now for over two weeks and still CAT cannot get me the wheel nor does anyone know how to even order one. Dealing with CAT is like being in a Saturday Night Live skit. I will never purchase anything from this company again.

I had a hydraulic cylinder's seals replaced, $30 kit for replacement seals @ Richwood, Ky. shop I wasn't given a quote. 06. The cylinder costs App. $400 new, Bobcat charges $216 for the same work and gets the job done in a couple of days.

I spoke to Dave Maggard (513-672-7646) asking him to address this absurd overcharge and he come back with $385 which is still about what it would cost NEW! What would you think about this type of poor and ridiculous service?

Do I have to contact the news, the CPA, The State AG?

After posting a query online for a caterpillar machine ,I got response from your side after 4 to 5 days. Above that after one call from your sales engineer he didn't even bother to reply to my phone neither responded from his end.

i am happy that I didn't buy your product or else after sales no one would take care of my problems. Thanking you Atish Nayak Bhubaneswar Odisha 9078889940

I wired in funds on 8/16/19 to pay off my cat loan and the funds were not posted until a week later to my loan. I had to call 6 different times to make sure it was receive and and posted. Every time I called they were assure me it was posted and it was not.

Now I have to wait 4 to 6 weeks for them to refund my premium refund for the cancelled insurance. It should not take this long for a refund! The money was wired in not a check or money order!

The process takes to long and defiantly needs improvement there is no reason for this delay when I practically paid in cash.

After repair on my motorhome 300 cat engine I was told that they had to order new computer because my computer could not talk to their computer to get information .End result was all information was put back into my new computer except the odometer reading . I now have a 2004 Newmar country star with 145 miles. caterpillar sales and service hi way 49 Gulfport ms.

00. Sent to Computer Share CAT C0000684937. Have not receive Purchase advise. Thank you for a response.

My sem motor grader high engine oil consumption about 4-6 ltr. In 250 hours from hours of commissioning I intimate tipl and cat many times but no resulation problems so change my engine or motor grader. Machin details:-SEM919509 Firm:- Saharan construction company Jaipur Rajasthan (India)

They changed my air filters and broke my mirror bracket and when confronted with this I didn't get so much as an apology!

Hastings Deering Queensland has installed a new Caterpillar parts system and have taken it from very good to very poor costing all of us time and money. Very frustrating experience with this brand. Please fix it immediately.

Had 2003 6nz rebuilt at cat in Yakima wash, 50,000 miles losing antifreeze. I can't find a leak, took it to cat Greensboro NC, home for me. They checked everything could not find leak, tore motor down, including liners, charged 10,000 dollars, replaced head, thought that might be problem.

Three thousand miles put three gallons of antifreeze in. Found leak in bottom of radiator, thats what we paid cat to find. I thought you pay big bucks for professional work. Had to put radiator in. We don't think we were done right.

We purchased a new 545 d skidder in January 2015 we are a small logging crew just starting out and we had faith in cat enough to try this machine because cat has just always lead the industry in a lot of ways and thought we would try it. Well this has been the toughest year I have ever been through I have numerous problems with this skidder over and over and have not really had much help from my salesman or my dealer I stopped counting at the end of the summer how many days we had been down just because of this skidder and it was 40 complete days then it's prob almost 80 now in a years time we normally average 7k to 10k dollars a day so that's a lot of money.

I've lost just because of the skidder and it was all the machine I've tried talking to my salesman but they just brush us off I…

I have quite a few Caterpillar complaints. I starts with the fuel pump, chassis cracking, rail cracking, and the vehicle not getting good gas mileage.

Also the front bucket is not in working condition. Attached is my letter about the 424B HD Backhoe Loader.

I am not getting service that I expected from Caterpillar. Renting several items, I expected to have wonderful customer service. This is simply not the case.