Academy Sports

1 year ago I bought a Optima battery model D34M from your Bryant Irving location in Ft.

Worth.

This past weekend this battery would not take a charge so I went to the location on Cherry Lane in Ft.

Worth to exchange the battery.

I was told I had to go to Interstate all battery warranty location in Euless Texas.

I had to buy another Optima battery model D34M so I could get my boat running.

I called Interstate Battery and was turned away due to the fact that this battery model number did not start with SC witch would be one of their Optima batteries.

I called the Academy hotline and was told to call Optima direct.

Apparently Academy sales products with no intention of taking care of their customers when there is a issue with what they sale.

I would like a call back from somebody…

To Whom It May Concern,

Hello.

My name is Brandon Sentner.

I quit my job rather abruptly,

without explanation or notice.

My leaving Academy (Store #114, Killeen,

Texas) is due primarily to the treatment and actions of Caitlyn, Team

Leader, whom I have had to work with numerous times.

The following is a

list of offenses which have contributed to my resignation.

Note there

are other things involved as detailed further.

1.

Speaking to me with a condencending tone. (Numerous cases).

2.

Lecturing me when no lecturing was needed; despite my attempts to

assure her that I understood what she was communicating.

3.

Doing said things in the presence of at least three other associates,

thereby degrading me by means of spectacle.

4.

Lying about the nature of events that led to…

The Burlington NC store insists on playing loud country music of the lowest grade.

I find it nauseating.

Can't stand to stay in the store when this offensive crap is played.

Other than that,you have an excellent store.

I've spent plenty with you.

Thanks.

My complaint is not with the academy store I shopped in or the store staff and product I purchased.

My complaint is with the outside contractors Academy uses to make deliveries, in my case a gun safe.

After purchasing the gun safe, thanks to store manager Clifton Stevens working with us in our purchase.

Mr.

Stevens setup delivery service through a 3rd party contractor that Academy cooperate is contracted with Assemblers Inc.

On the third day after my purchase we were contacted from Assemblers Inc to setup delivery and prepaid for their serves.

They ask us for a 3 day window for delivery for the next week.

We chose Wed, Thursday and Fri of the following week.

After not being contacted on the first day, we called to see if delivery date and time could be narrowed down.

They…

I took my purchase item to the cashier and only one was open.

I stood behind the lady to the cashier who had a personal conversation with the cashier.

Meanwhile, two other employees were standing there nearby and having a personal conversation while another person behind me an myself were waiting.

Just after the lady at the cashier finally left the lady talking near me said, "I have to change the change drawer now." I gave them my purchase and said that maybe they wanted it more than me instead of letting the cashier on duty service me and the guy behind me.

I walked out and no one stopped me with an apology.

Just before Christmas I went to academy store in Burleson tax.

I asked young man at gun counter if he had gunsmith hammers.

He gave me a dumb look and said whatever’s out there.

Upset I left.

In February I went to same store to get .

40 cal.

Ammo and I asked the same young man if he had it behind the counter.

Another arrogant answer and attitude and I found it myself.

I was shopping for 5 minutes and an older man came out and yelled across 3 aisles did I find everything I need and pointed to check out.

No reason for this treatment.

These men need to be re-educated in people skill.

I asked Academy this question a year ago and got a terrible reply.

I decided to try it again.

My question is why does Academy ONLY carry the MinnKota Ultrex “Link” in the 36 Volt, 112lb, 45” trolling motor?

When I asked a year ago I was told that it’s because MinnKota only had the LINK available.

Now a year later I know for a fact that is not true.

I just got off the phone with MinnKota and they informed me they have these units available for distribution.

This is the newest and most advanced trolling motor on the market.

They are highly sought after by professional as well as everyday fisherman.

The reason I’m asking about this is because there are at least 10 major depth finder/chartplotter brands on the market today and all of equal quality.

The Ultrex LINK is 100% useless on…

I was in store today.

Bought $110 worth of items.

Shoes was $60.

When the associate finished my deal he looked through the shoe box.

We both noticed the shoes had been worn.

The cashier called over a manager, Scott, and he offered me 5% off!

So I said instead of three dollars just give me 2 of your 2 97 tee shirts.

He walked off!!!!

I returned everything and on my way out I called corporate.

The guy I spoke with said he would have given me a $25 store credit.

Instead my fat ass I dealt with walked off.....i have only been in your store twice and both times I have had issues.

I am also opening a large bicycle shop in town for underprivileged kids.

I went into your store asking for help and I never heard from you.

I am sure my letter never made it pass the front desk.

I completed an online order on 3/24 (241796055) and purchased a lowrance fish finder that was on sale.

This morning I received a cancellation notification indicating that the items I purchased were not able to be fulfilled.

This is very disheartening and I am not sure why this item was listed as available online the day of purchase and for days following the purchase.

I understand that there is "fine print" indicating items may not be available, however, one would assume that items would be removed sooner from the website as to prevent dissatisfied customers as I now have to tell my husband that he isn't getting a birthday present that our entire family contributed funds to purchase for him.

My family has been a very loyal customer to Academy Sports for all of our needs and have always…

I have been shopping at the BR Airline hwy location since it opened.

Over the past few years the customer service has progressively declined to the point at which i will no longer shop at this location.

Most of the time you cannot find anyone to help regardless of department.

The wait to be checked out seems to get longer each time i visit.

Also there seems to be a lack of presence of any managers to observe & help to keep the check out lines operating efficiently.

I reside in the immediate area & often buy clothes, fishing, boating & hunting equipment but will now take my business elsewhere as a result of the lack of acceptable customer service.

Why do you have a policy of not selling firearms to someone that had a "hold".

Law says (according to the Oklahoma State Bureau of Investigation) that a hold expires after 5 days and the firearm can then be sold.

I have a hold on me, which I do NOT understand.

I am retired Military/Law Enforcement with NO convictions or anything that would prevent me from buying a 20 Ga shotgun, or any other legal firearm.

I also have a concealed carry permit.

I, and my family, shop at Academy and love the selection and pricing.

If this matter is not cleared up, we are all finished with Academy.

Gary D Noble (918) 915-1551

I have yet to receive a refund of an item that was returned via Fed Ex.

It has been over 2 weeks now and the money has not been returned as of yet.

What is going on?

I've spoken to 2 customer service reps to no avail.

Am I just out of $200?

Worst of all I have gotten NO RESPONSE from Academy Sports.

Is Academy Sports going to just keep my money?

IMPORTANT DELIVERY INFORMATION

Order #: 235657927

Ship To: Harlise Watson 752 LAKE DOE BLVD APOPKA, FL 32703-1616 Bill To: Harlise Watson 752 Lake Doe Blvd Apopka, FL 32703

Shipping Method: LOCAL - Ground Delivery Estimate: January 12, 2019 No. of Packages: 1

Tracking Number: 478083000233

Invoice Number: 20190107175200000506409320

ITEM ITEM DESCRIPTION ORDER QTY SHIP QTY 025822206 FISHING CART - 48:SILVER:ONESIZE 1 1

popwat1

Jan 14,…

Your loss prevention team member Joseph McGee point my daughter out the store saying she couldn't buy nothing she had to leave.

He says she was there 2 or 3 months ago which it's impossible for her due to school job and basketball plus I have drive my daughter everywhere she goes.

I found out he used to date my in law they broke up 2or3 months ago.

So he took this matter personal instead addressing this outside of work he has a problem with my daughter.

We ask what the reason they couldn't give us on we ask for pictures or video they couldn't produce nothing.

So we planting on taking legal actions with this matter.

This was a mistaken identity and harassment.

The store and number 21.

went to buy a 64 gun safe.

I was told the delivery fee was $310 or I could pick it up. if I wanted to pick it up I had 24 Hours to pick it up. if I wanted them to deliver it, at $310, it would be a week possibly 2 weeks for them to schedule the delivery.

Tried to call their customer service number. after 15 minutes of being on hold I went online to chat. chat started looking for an available agent. after 30 minutes of chat looking for an agent and 45 minutes of being on phone hold I hung up and terminated the chat. the only thing I'll use AS for from now on is to make some other businesses price match AS.

THIS IS A TERRIBLE COMPANY TO DEAL WITH!

So I have been into your store 2 times both times I couldn't get anyhelp.

1st time was shoes around 100$ and nobody wanted to help.

Today you lost a 900$ dollars because nobody wanted to help and you even had a manager checking locks on gun cabinet and still could not ask if I need help.

Bet you Cabela's wants my money.

chat live never responds...

Customer service phone 35 minute wait and still going.

Had a buy one, get one 50% off.

Received one and then they cancelled the second.

No detail on what my adjusted total should be.

Wanna bet they charged full price on the one?

I don't know because they won't pick up their phone.

Visa dispute is the only way to handle them.

PATHETIC.

I placed an order with you and today got an email saying my package was delivered “at my door” - and it was not.

I have tried to chat to find out where my package is, and three different times FOR A TOTAL OF FORTY FIVE MINUTES- I never got a response

Purchased a springfield XDm Sunday 11/25/18 was saw the posters for a promotion for 3 magazines and a range bag.

When I went to submit the form was told the promotion was already registered to the pistol I purchased.

Made multiple attempts to call the Academy in Cumming GA where I purchased and not one answers.

Called the main corporate number and had to do this three times to get another number.

Called 888 922 2336 and have been on hold for 40 minutes.

Flat out ridiculous obviously company doe snot care.

Did I purchase a used firearm?

Was it illegally registered?

Springfield shows the pistol I purchased registered in Washington , MO Should I contact the ATF because the weapon has been falsely registered?

Springfield XDm S/N MG361369 verified by myself and 2 associates before I…

I have been waiting a total of 3 hours on hold over the last two days trying to get a customer service rep to tell me the status of my order.

I just spent $700+ with your store and can get NO help!

All I want to know is why my order says it was cancelled?????

Absolutely terrible customer service!

Truly disappointed.

I ordered two magellan laguna shirts.

The package came in with the two shirts all jumbled up in a bag.

Wrinkled isn't the word for how bad these shirts were packaged.

These are gifts which I will probably have to bring to cleaners to get all the wrinkles out.

My order number is 229828802 and shipment number 121840524.

Very dis satisfied the way these shirts were packaged.

They were soo bunched up and it will cost me an additional 7.

00 each to get them pressed to look presentable.

Please get ya'll packers trained better than whomever packaged these!

My issue is not with service .

Store service is great .

It is about a product.

I purchased Magellan boots in summer 2017.

The production date on the tongue is 04/2017.

Style is fwmfmc1014.

So close to summer i didn't wear them..

Fall of this year i noticed my feet being wet.

The heals on both shoes have split open in the center.

I can almost push my finger through the sole.

The shoes have little mileage on them.

I would expect them to last longer then they have.

I would like help on resolving our issue.

On 11-15-18, 5:34pm, I spoke with Mgr.

Patrick of store #0220 at 510 E Markey Pkwy, Belton, MO 64012.

My call was in regards to whether the store would match Cabelas/Bass Pro pricing.

Mr.

Patrick agreed.

After my Academy store website search of "Brazos men's shirt jacket ", a 10 minute call to Mr.

Patrick again at 6:13pm to verify a price match before making the drive to purchase.

Mr Patrick then informed me that because the brand was different, he would not match price.

I thanked him and hung up.

On 11-18-18 (3-days later), Academy'a sale ad showed the item on sale so I decided to make the trip to purchase after all on 11-19-18.

Upon arriving to the store and searching for 10 minutes for the item, I was approached for assistance from Scott, and Jeremy (who identified himself as…

Shopping online was easy!!!!

Getting acknowledgement that you ordered ZERO!!!!!!!!

Updates on your order ZERO!!!!

Time frame of when you might receive your order ZERO!!!!!!!

I called customer service over and over again to try and get any information that ended with the same result.

Nothing!!!!!

Order was placed on 11-3 and was received 11-16 with zero tracking from them.

I called them back to let them know that I did get it after a long wait and a rude person on the other line.

Never will I online shop with this company!!!!!!!!!!!!!!

Worst ever!!!!!!!!!!!!!!!!

I’m Victor Solevilla l leave in Kissimmee Florida,some were July,2018 l went to Academy Sport in the gun store lm this Clock 17 the store manager didn’t allowed me to purchase because he told that my driver license there a crack the expired date until 2022.last October l went to LR armory l bought the Glock 26 and also another hand gun Mega Pawn sig 320,my point this two gun store has no problem.during that time also call the police to complained that store manager and now don’t want to buy anything from sports Academy,please tell your CEO to fired because his not good when it’s comes to decisions making.

im in Houma Louisiana , they never answer the phone In the sporting good section , and the employees are so rude !!!!

I even asked to speak with a manager and they just put me back on hold laughing in the background for over 30 min to get back on the line and say hold please , the same girl , im just really aggravated about the situation because i spend alot of ,money there and i would hate to shop somewhere else.. but unfortunatly id rather shop at the local sporting good store then to spend another dime in your store. im definitly going to spread the word on the local htv news about the worst service experience ever in acaedmy sports in houma louisiana