Academy Sports

I called to academy Sports in Flowood on 6/17/2020 @0921 and I spoke with customer service rep; Cornesha and her attitude was very unprofessional. I advised her that she needed to go to customer service class and learn how to talk to customers.

, customer service, answer phone , run the register etc. I then advised it is a better way to talk to customers that is spending money with the company. I advised her that I will contact the corporate office and she said that is fine and hung up rudely. she need classes bad.

I went in to the store number 131 to purchase a gun, I am a healthcare worker and thought I would be able to go in and have a good explaining on which would be the best fit for me. I waited in line and Matt was the gentleman behind the counter and as I approached him I told him I was interested in purchasing a weapon and run my background, he said well you need to know first which one you want before I do that and

pointed to where the weapons where at. My husband was with me at the time and hes more knowledgeable so he was telling me more about them, so I decided on a 9mm ludger hangun. I approached Matt and told him, ok, sir I am interested in the 9mm ludger handgun and he said well that doesn't tell me anything 9mm just tells me the size of the bullet and

I said I can show you which…

I ordered ammo on line. The store said it was available then canceled the order the day of delivery.

3 times in 2 days at 2 different locations (11077 NW Freeway & 19720 NW Freeway, Houston TX) I have attempted to purchase a fishing reel. Waited patiently. Got passed by and ignored by personnel behind the counter at both stores.

One employee even grabbed his sweater and proceeded out from behind the counter and left without even looking at me. Even if they are in the process of a gun sale, or any other transaction, they should acknowledge a customer standing at the counter with " I'll be with you shortly" instead of completely blowing them off.

I have spent A LOT of money at Academy over the course of my life and at this point I may be DONE! Another complaint is that I received a coupon in the mail and went to store (and checked online) for stock of the item on the first day of the…

Why is it that the most popular merchandise / things that sell very good aren't stocked in the stores? You guys make us order these thing so you can add the shipping cost instead of sell them for the same price as everything else. Why don'y you guys let us get these products for the same price without shipping if it is found on your website or found at another location?

Reels / Rods / Lures (old merchandise in store...nothing new)...if things don't sell it's not our fault so why should we have to be penalized for this?

I went to the south point shopping center in mcdonough ga to purchase some hunting supplies ,mainly a coyote game call. I carefully read all the labels both on the box and on the shelf to make sure I was making the best choice..

00and that I wanted it for the price that was on the shelf. but they would not give it to me for the labeled price .. claiming they dont wven carry that ay their store so they would not honor that price .

Again I carefully checked and rechecked labels and read information on each call and 2 e CF plotmyees were in the aisle while I was doing so. You rd syote hi honors price match it should also honor the price If it is labeled wrong..

I left your store without the call or the other $ 250 worth of merchandise because not only would they not honor the price i was…

I went to the north east side location on Perrin Burrell and 410 today to exchange a broken fishing pole setup that I bought around 3 weeks ago, after I took it out for the first time I realized that the drag did not work at all on it. 00 worth of tackle as well.

When I got to the register I was told I could not make the exchange without an ID, of which I didn’t bring because I wasn’t buying anything I need my if for, I didn’t use an ID to buy the fishing pole! So not only did I purchase a broken fishing pole and not know it until I was in my kayak on the lake, but I went back to exchange it and was satisfied with an even cheaper one, I wasted my time AGAIN!

I think it’s pretty rediculous, and I don’t think I will ever go back to academy again after that one!!! Store 36

Acadamy store. When checking out the register ate my check. The cashier ran it through several times ,then called the manager,who went to the office and checked to see if the check went through. I did so,they ran that one through too.

I was told my check went through once. twice to come back for my refund. After finding out it went through twice, I drove the 60 miles back to the store and the manager refused to return my money! I was given a customer service number which I've called twice.

So far nothing is resolved! I want my money back! High lighted hair and wore glasses) I would appreciate a quick response as I have waited way too long!

At Christmas this year, I received two shirts of the Magellan Fishing shirts. Only problem, on Fathers day last year I received the exact one, green long sleeve. So, this is a normal stocking item, not seasonal nor on closeout, so I go to the store in Prattville, Al.

to exchange the green shirt for another color, did not want a gift card, did not want money back, just another color shirt, and I was going to purchase another short sleeve shirt in a different color than the one I got for Christmas. I really liked the feel of the shirt and they way it wore.

All is going well, until I get back to the register where I had left the first long sleeve shirt, and the cashier scanned the tag on the shirt I had received as a gift, which had a $29. price on it and turns to me and said, " we can give…

Every time I go to the Cumming store, there is always a group of employees hanging out at the entrance. It would be one thing if they were greeting customers, but on 12/19 that was not the case. When ecommerce is so dominant now, you would think brick and mortar stores would be rolling out customer service to lure customers.

After this happening on many occasions at this store, I turned around and left. Went home and ordered from Amazon. I will not be returning to this Academy store as customer service is not a priority.

I purchased an item on the or about around the 27 December 2019, the item wasn’t any good, a set of children’s training wheels. They ( the wheels ) didn’t last an hour, they bent. Took them back without the receipt, was told since no receipt that I could exchange them for another set or take a marked down price, which was $2 and a few cents.

I refused , because I paid over $10 . I was told to take there offer or she would call the police and have me escorted out and band from the store. I DO NOT appreciate be talked to like that and except I receive my money back and a apology I will contact the Huntsville News Team that has a program called On Your Side.

The manager’s name was Mandy ( a red head with glasses) she talked smart and short with me, I demand results from this .

I got a Christmas present from my wife a Lew's Hero fishing pole and it was a left hand and I need a right hand had no recite but he virfied it was from there and was $79.99 it had all the bar code on it and he wanted to give me only$35.00 on a gift card this is not right so I went to Dick's sporting goods and got another one so I will never shop at academy again taking advantage of

Less than 1. this was probably close to 4 and she literally walked around like she had no clue where to put the till. i finally said can anyone of you working here check us out. A man left and they finally opened another register.

Im sorrh but the management at this location is so sub par i would be embarrassed. Im embarrassed for you. Monkeys could run a store better. And while these ppl stood up front the store was an utter chaotic mess.

I don't know that i will ever visit this location again.. since your managers definitely do not value customer service in any way i have horrible photos but they won't uploaf

i called into academy to ask how long a promotion was going on, you buy a grill 299+ and get a $100 gift card, they said the promotion would be going on until christmas day. i went in there and bought a $350 grill, they told me the deal was over and i wouldnt get the gift card.

I went to the store in diberville ms to purchase a gun. 0 smith and wesson in a 9m. He said he had a few. I asked if he was able to price match he said yes. I had found a set up online that was in the store.

I asked again will he price match again the answer was yes. 00. This kit includes a gun knife and flash light. He then said no I cant price match that. 00 so I said if you cant match the price can you get close and he said know.

I asked why would I pay 100 more for a gun at this store. Bottom line its false advertisement to say you will price match and then not do it. I like academy and I have bought guns there but I will not buy anything else just out of principle.

Your Christmas commercial is really really really bad, you are telling our children that Santa bounces in the air and picked gifts from a store, not from the elves making them. That tells them that Santa isn't real you are killing there beliefs at a every young age. Shane on you and your advertising.

Everyone I've gone into academy in Tuscaloosa, Alabama I have got a vet discount. Went in the other day and the cashier said we don't give vet discounts. Only on the fourth of July. Hello the fourth of July. She was not very nice about it and I tried to explain that I'm a vet and had always got a vet discount.

What have you changed and Tuscaloosa Alabama stores needs to let there people know and not be a smart ass when a vet ask about a discounts. If it wasn't for us vets she wouldn't be free to have a job.

I made an online order this morning, 9/1/2019. My husband and I went to see a movie in the same town the Academy is located. During the movie, I received an email saying the order was ready. We stopped in the store on our way home to pick up the order.

I didn’t have my wallet for ID purposes because I didn’t drive, however, I had the email, and my husband with me. I explained to the CS lady that we were already in town, that I didn’t have my ID but that my husband did.

Same last name, same exact billing address on his ID that was on my order. They absolutely refused to let me pick up the order. I asked why and she said was just my name on there. Okay, I understand that ID was needed, but she wouldn’t even look at my husbands ID to verify that the last names and billing address were…

I was in the Fayetteville Arkansas store here recently. Anyways, in the shoe department a manager (I didn’t see his name badge) was taking all the sale stickers from each product. So is this sale already over??? m. taking down all of these stickers.

Totally not right to the customers when they are trying to find a pair of shoes on sale. When of course there’s several to choose from! So with that being said I had to double check each pair of shoes I looked with the wall scanner!

I have been holding over 1 hour trying to get a status for order 274155853, this is pretty sad that you treat your customers this way, it seems like we are buying under a communist party that will not allow us to talk to anyone about issues or concerns. how could a company this big just treat people like dirt. pretty pathetic.

I bought a backpack chair. I had to return it before i got to my car bc there was no strap to hold it up. Then i boughy a kid's bike, only to find out there was no kickstand. When i brought it back, i had to buy a replacement kickstand.

How do you sell a bike without a kickstand? Quality is going downhill for Academy, which i spend a lot of money at your stores. I may have to start shopping at Dick's again.

I went to shop for some items and was shocked when a man came in with his dog NOT A SERVICE ANIMAL and proceeded to push him around the store in the basket. The dog pooped in the cart. It smelled, it was disgusting and a health violation in case Academy does not know that.

When I asked about it I was told that it is store policy to allow animals non service related in the stores. Do you not realize that some people have allergies to dogs and also the chance of being bitten when he took it out and let it roam the store.

The feces is the main concern because that buggy when right back into the rack of buggies for someone else to touch and use. I will no longer use Academy for my sporting good needs

1)Providing empty promises 2)Money conscious, training fees are too much. 3)Difficulty in contacting the right person if needed 4) No advance information given to the parents if in case there is no regular classes

Your manager Troy will NOT follow the return policy on your receipt. I am over purchasing for the Mid-State Youth Football League. I went into the Rivergate, Tn location 615-855-6900. I spend over $15,000 per year with your company buying numerous things for football season.

My receipt number is 396724 sale-4883 0091 202 5/25/18. I purchase 2 of your easy shade tents and I used it once and we stored them until yesterday. We had another league meeting and we were caught in the rain, and when I tried to return the item to get another one, I was met with a very unprofessional attitude and accused of trying to steal merchandise from your store.

I WILL NOT TOLERATE THIS BEHAVIOR!! When I ask for the DM number I was told that no one knows it and I can not get a replacement. I WILL NOW GO TO…

Extremely disappointed. We got there a 645am for the 8am opening. AT 8AM THERE WAS A LINE AROUND THE STORE, I WAS HAPPY WE GOT THERE EARLY. BUT THEN THEY DIDNT OPEN. NO SIGNS OR EMPLOYEES AROUND TO LET US KNOW.

SOME CALLED AND FOUND OUT TE DELAYED THE OPENING. NOT A GOOD WAY TO OPEN AND PROMOTE YOUR BRAND NAME. THANKS PAUL

1 year ago I bought a Optima battery model D34M from your Bryant Irving location in Ft. Worth. This past weekend this battery would not take a charge so I went to the location on Cherry Lane in Ft. Worth to exchange the battery.

I was told I had to go to Interstate all battery warranty location in Euless Texas. I had to buy another Optima battery model D34M so I could get my boat running. I called Interstate Battery and was turned away due to the fact that this battery model number did not start with SC witch would be one of their Optima batteries.

I called the Academy hotline and was told to call Optima direct. Apparently Academy sales products with no intention of taking care of their customers when there is a issue with what they sale. I would like a call back from somebody from this…

To Whom It May Concern,

Hello. My name is Brandon Sentner. I quit my job rather abruptly,

without explanation or notice. My leaving Academy (Store #114, Killeen,

Texas) is due primarily to the treatment and actions of Caitlyn, Team

Leader, whom I have had to work with numerous times. The following is a

list of offenses which have contributed to my resignation. Note there

are other things involved as detailed further.

1. Speaking to me with a condencending tone. (Numerous cases).

2. Lecturing me when no lecturing was needed; despite my attempts to

assure her that I understood what she was communicating.

3. Doing said things in the presence of at least three other associates,

thereby degrading me by means of spectacle.

4. Lying about the nature of events that led to getting my…

The Burlington NC store insists on playing loud country music of the lowest grade. I find it nauseating. Can't stand to stay in the store when this offensive crap is played. Other than that,you have an excellent store. I've spent plenty with you. Thanks.

My complaint is not with the academy store I shopped in or the store staff and product I purchased. My complaint is with the outside contractors Academy uses to make deliveries, in my case a gun safe. After purchasing the gun safe, thanks to store manager Clifton Stevens working with us in our purchase. Mr.

Stevens setup delivery service through a 3rd party contractor that Academy cooperate is contracted with Assemblers Inc. On the third day after my purchase we were contacted from Assemblers Inc to setup delivery and prepaid for their serves. They ask us for a 3 day window for delivery for the next week.

We chose Wed, Thursday and Fri of the following week. After not being contacted on the first day, we called to see if delivery date and time could be narrowed down. They responded by…

I took my purchase item to the cashier and only one was open. I stood behind the lady to the cashier who had a personal conversation with the cashier.

Meanwhile, two other employees were standing there nearby and having a personal conversation while another person behind me an myself were waiting. " I gave them my purchase and said that maybe they wanted it more than me instead of letting the cashier on duty service me and the guy behind me.

I walked out and no one stopped me with an apology.

Just before Christmas I went to academy store in Burleson tax. I asked young man at gun counter if he had gunsmith hammers. He gave me a dumb look and said whatever’s out there. Upset I left. 40 cal. Ammo and I asked the same young man if he had it behind the counter.

Another arrogant answer and attitude and I found it myself. I was shopping for 5 minutes and an older man came out and yelled across 3 aisles did I find everything I need and pointed to check out. No reason for this treatment.

These men need to be re-educated in people skill.

I asked Academy this question a year ago and got a terrible reply. I decided to try it again. My question is why does Academy ONLY carry the MinnKota Ultrex “Link” in the 36 Volt, 112lb, 45” trolling motor? When I asked a year ago I was told that it’s because MinnKota only had the LINK available.

Now a year later I know for a fact that is not true. I just got off the phone with MinnKota and they informed me they have these units available for distribution. This is the newest and most advanced trolling motor on the market.

They are highly sought after by professional as well as everyday fisherman. The reason I’m asking about this is because there are at least 10 major depth finder/chartplotter brands on the market today and all of equal quality. The Ultrex LINK is 100% useless on all of…

I was in store today. Bought $110 worth of items. Shoes was $60. When the associate finished my deal he looked through the shoe box. We both noticed the shoes had been worn. The cashier called over a manager, Scott, and he offered me 5% off!

So I said instead of three dollars just give me 2 of your 2 97 tee shirts. He walked off!!!! I returned everything and on my way out I called corporate. The guy I spoke with said he would have given me a $25 store credit.

i have only been in your store twice and both times I have had issues. I am also opening a large bicycle shop in town for underprivileged kids. I went into your store asking for help and I never heard from you.

I am sure my letter never made it pass the front desk.

I completed an online order on 3/24 (241796055) and purchased a lowrance fish finder that was on sale. This morning I received a cancellation notification indicating that the items I purchased were not able to be fulfilled. This is very disheartening and I am not sure why this item was listed as available online the day of purchase and for days following the purchase.

I understand that there is "fine print" indicating items may not be available, however, one would assume that items would be removed sooner from the website as to prevent dissatisfied customers as I now have to tell my husband that he isn't getting a birthday present that our entire family contributed funds to purchase for him. My family has been a very loyal customer to Academy Sports for all of our needs and have always…

I have been shopping at the BR Airline hwy location since it opened. Over the past few years the customer service has progressively declined to the point at which i will no longer shop at this location. Most of the time you cannot find anyone to help regardless of department.

The wait to be checked out seems to get longer each time i visit.

Also there seems to be a lack of presence of any managers to observe & help to keep the check out lines operating efficiently. I reside in the immediate area & often buy clothes, fishing, boating & hunting equipment but will now take my business elsewhere as a result of the lack of acceptable customer service.

Why do you have a policy of not selling firearms to someone that had a "hold". Law says (according to the Oklahoma State Bureau of Investigation) that a hold expires after 5 days and the firearm can then be sold. I have a hold on me, which I do NOT understand. I am retired Military/Law Enforcement with NO convictions or anything that would prevent me from buying a 20 Ga shotgun, or any other legal firearm. I also have a concealed carry permit. I, and my family, shop at Academy and love the selection and pricing. If this matter is not cleared up, we are all finished with Academy.

Gary D Noble (918) 915-1551

I have yet to receive a refund of an item that was returned via Fed Ex. It has been over 2 weeks now and the money has not been returned as of yet. What is going on? I've spoken to 2 customer service reps to no avail. Am I just out of $200? Worst of all I have gotten NO RESPONSE from Academy Sports. Is Academy Sports going to just keep my money?

IMPORTANT DELIVERY INFORMATION

Order #: 235657927

Ship To: Harlise Watson 752 LAKE DOE BLVD APOPKA, FL 32703-1616 Bill To: Harlise Watson 752 Lake Doe Blvd Apopka, FL 32703

Shipping Method: LOCAL - Ground Delivery Estimate: January 12, 2019 No. of Packages: 1

Tracking Number: 478083000233

Invoice Number: 20190107175200000506409320

ITEM ITEM DESCRIPTION ORDER QTY SHIP QTY 025822206 FISHING CART - 48:SILVER:ONESIZE 1 1

popwat1

Jan 14, 2019,…

Your loss prevention team member Joseph McGee point my daughter out the store saying she couldn't buy nothing she had to leave. He says she was there 2 or 3 months ago which it's impossible for her due to school job and basketball plus I have drive my daughter everywhere she goes.

I found out he used to date my in law they broke up 2or3 months ago. So he took this matter personal instead addressing this outside of work he has a problem with my daughter. We ask what the reason they couldn't give us on we ask for pictures or video they couldn't produce nothing.

So we planting on taking legal actions with this matter. This was a mistaken identity and harassment. The store and number 21.

went to buy a 64 gun safe. I was told the delivery fee was $310 or I could pick it up. if I wanted to pick it up I had 24 Hours to pick it up. if I wanted them to deliver it, at $310, it would be a week possibly 2 weeks for them to schedule the delivery.

Tried to call their customer service number. after 15 minutes of being on hold I went online to chat. chat started looking for an available agent. after 30 minutes of chat looking for an agent and 45 minutes of being on phone hold I hung up and terminated the chat.

the only thing I'll use AS for from now on is to make some other businesses price match AS. THIS IS A TERRIBLE COMPANY TO DEAL WITH!

So I have been into your store 2 times both times I couldn't get anyhelp. 1st time was shoes around 100$ and nobody wanted to help. Today you lost a 900$ dollars because nobody wanted to help and you even had a manager checking locks on gun cabinet and still could not ask if I need help.

Bet you Cabela's wants my money.

Customer service phone 35 minute wait and still going. Had a buy one, get one 50% off. Received one and then they cancelled the second. No detail on what my adjusted total should be. Wanna bet they charged full price on the one?

I don't know because they won't pick up their phone. Visa dispute is the only way to handle them. PATHETIC.

I placed an order with you and today got an email saying my package was delivered “at my door” - and it was not. I have tried to chat to find out where my package is, and three different times FOR A TOTAL OF FORTY FIVE MINUTES- I never got a response

Purchased a springfield XDm Sunday 11/25/18 was saw the posters for a promotion for 3 magazines and a range bag. When I went to submit the form was told the promotion was already registered to the pistol I purchased. Made multiple attempts to call the Academy in Cumming GA where I purchased and not one answers.

Called the main corporate number and had to do this three times to get another number. Called 888 922 2336 and have been on hold for 40 minutes. Flat out ridiculous obviously company doe snot care. Did I purchase a used firearm? Was it illegally registered?

Springfield shows the pistol I purchased registered in Washington , MO Should I contact the ATF because the weapon has been falsely registered? Springfield XDm S/N MG361369 verified by myself and 2 associates before I left

I have been waiting a total of 3 hours on hold over the last two days trying to get a customer service rep to tell me the status of my order. I just spent $700+ with your store and can get NO help!

All I want to know is why my order says it was cancelled????? Absolutely terrible customer service! Truly disappointed.

I ordered two magellan laguna shirts. The package came in with the two shirts all jumbled up in a bag. Wrinkled isn't the word for how bad these shirts were packaged. These are gifts which I will probably have to bring to cleaners to get all the wrinkles out.

My order number is 229828802 and shipment number 121840524. Very dis satisfied the way these shirts were packaged. 00 each to get them pressed to look presentable. Please get ya'll packers trained better than whomever packaged these!

My issue is not with service . Store service is great . The production date on the tongue is 04/2017. Style is fwmfmc1014. The heals on both shoes have split open in the center. I can almost push my finger through the sole.

The shoes have little mileage on them. I would expect them to last longer then they have. I would like help on resolving our issue.

On 11-15-18, 5:34pm, I spoke with Mgr. Patrick of store #0220 at 510 E Markey Pkwy, Belton, MO 64012. My call was in regards to whether the store would match Cabelas/Bass Pro pricing. Mr. Patrick agreed. After my Academy store website search of "Brazos men's shirt jacket ", a 10 minute call to Mr.

Patrick again at 6:13pm to verify a price match before making the drive to purchase. Mr Patrick then informed me that because the brand was different, he would not match price. I thanked him and hung up. On 11-18-18 (3-days later), Academy'a sale ad showed the item on sale so I decided to make the trip to purchase after all on 11-19-18.

Upon arriving to the store and searching for 10 minutes for the item, I was approached for assistance from Scott, and Jeremy (who identified himself as a…

Shopping online was easy!!!! Getting acknowledgement that you ordered ZERO!!!!!!!! Updates on your order ZERO!!!! Time frame of when you might receive your order ZERO!!!!!!! I called customer service over and over again to try and get any information that ended with the same result. Nothing!!!!!

Order was placed on 11-3 and was received 11-16 with zero tracking from them. I called them back to let them know that I did get it after a long wait and a rude person on the other line. Never will I online shop with this company!!!!!!!!!!!!!! Worst ever!!!!!!!!!!!!!!!!

during that time also call the police to complained that store manager and now don’t want to buy anything from sports Academy,please tell your CEO to fired because his not good when it’s comes to decisions making.

im in Houma Louisiana , they never answer the phone In the sporting good section , and the employees are so rude !!!! I even asked to speak with a manager and they just put me back on hold laughing in the background for over 30 min to get back on the line and

say hold please , the same girl , im just really aggravated about the situation because i spend alot of ,money there and i would hate to shop somewhere else.. but unfortunatly id rather shop at the local sporting good store then to spend another dime in your store.

im definitly going to spread the word on the local htv news about the worst service experience ever in acaedmy sports in houma louisiana