Penske Customer Service
Rated 2.6 of 5 Stars
Based on 5 Complaints

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Toll free phone number: 1-888-996-5415

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Penske Contact Information

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  • Penske headquarters address

    • Bloomfield Township, Michigan, U.S.
  • Company website

  • 1-800 phone number

    1-888-996-5415
  • Better Business Bureau rating

    A-
  • Customer service hours

    7 a.m. to 1 a.m. EST/EDT

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Top Penske Complaints

Browse more than 5 reviews submitted so far

20

Misleading about the return date and charging $100.00 per day. Now my bill was negative$211.00.The truck price changed from$300+ to $540 but I couldn't find anything else to rent so I used their services I rate them 0.YearsI return a Penske rental truck and the code for the entrance didn't work.A Penske worker let me in and he proceeded to go upstairs and go to bed.He turned the lights off leaving me locked inside a chain padlocked 6ft fence. It begin to storm fierce lightning and rain. I begged him to let me out but he would't let me out.When the Officers got there and looked at the surroundings they said this is false imprisonment. I still have the police report to backup my true story

60

Hello,
I recently reserved a 16 foot truck for a 1 way move from Youngstown Ohio to Traverse City Michigan, (600+ miles) I am relocating to Traverse City for my job. I had put the reservation in online approximately 2-3 weeks prior to the move, as I would be driving down from TC to Youngstown in a car rental, and pick up the rental and load my goods that weekend and drive back. The night before I was to pick up the rental I received a call from Penske, and they explained the truck would not be ready right at 9am. I was fine with that as I could get other things done in the downtime. The morning of the pickup, Myself and brother headed toward Cleland Brothers Moving to pick up the truck, around 11am. On the way there, I received a second call from the company, explaining, that they indeed were not able to procure the 16 foot truck, however they would offer my a 26 foot truck at the same price. I thought that would be fine, however once there, we quickly realized that this was indeed a much bigger truck than I have ever used and was comfortable with... Along with the fact that it was now a diesel truck vs. the regular gas version, and had a ramp vs. simple loading area. This caused me great concern as I was now in a big pinch, I had to move my house full of goods that day! and there was nothing else available, as this was all being done over the weekend, so I could be back at work on Monday with my new job. I reluctantly accepted the larger vehicle, and tested it out in their parking lot with my brother guiding me. We took it to my house and began loading. We finished loading that night and made the decision that I should have my brother in his personal vehicle follow me on the trip, as I was still concerned with the long drive. We made it to my new place in Michigan late that night, only to find that it would not fit in my driveway, and would have to park it somewhere else, we than drove it to the storage facility where I was going to unload my household items. Only to find out that they were closed as well. I ended up parking the vehicle overnight in their parking lot, which again caused issues with that company and the stress of leaving everything in the open ( it was secured) overnight.
My overall service was not the issue with either of the rental agents I dealt with, it was the fact that I had to spend much more money than I had budgeted for, with the additional money coming from paying for the diesel gas, along with paying for my brothers gas using his personal vehicle.

I was given a discount, however after going through all the additional things I have went through, I believe that I should be better compensated for these issues.
My reservation #62342530 and the date was 12/2/2017

I do appreciate and will use Penske again, however the only answer that I was given about the truck rental problems were that because of the time of year, UPS had taken the bulk of their vehicles in the area. I had made the reservation in plenty of time before the pickup that they could have contacted me much earlier than the day of the pickup to either discuss options to look for other means of renting a truck.

I appreciate your time, and if you would like to contact me for any further questions feel free to do so.
Look forward to a speedy resolution of this matter.
Regards

Timothy Eardley
timothy.eardley@gmail.com
740-641-9244

40

One of the Penske employees nearly ran me off the road on Saturday, September 10, 2016 in the morning. It was a Chevrolet Equinox, TX license plate FMD9033, Vehicle #131444. Vehicles were merging on the feeder of 610 north of 18th Street and the employee/driver sped up from behind cutting me off, nearly running me off the road way.

60

Rented Penske for moving nationwide. My only complaint was for the up front deposit for the rental truck.

80

We were shifting to LA and contacted Penske for a 22" truck to load all our stuff. I must say, they were professional in sending it on time. The truck was neat and tidy. It was serviced well as it was a long journey and we couldn't take any chances if it broke down. Penske has given good service to us and we are totally satisfied with them. The belongings were all safely kept and there were not damages. This is what I call good service and professionalism. Penske is the right choice for anyone looking for shifting on a long distance and need truck on rentals.

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