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Toll free phone number: 323-937-1060Mercury Insurance www.mercuryinsurance.com is an American automobile and property insurer and is the 4th largest private passenger insurer in California. With US 4 billion in assets, the company revenues were reported as US 3 billion in 2006. Mercury Insurance is publicly owned and is traded on the NYSE:MCY. There are over 5,000 employees.
If you need to contact Mercury start by filling out a Customer Support form found here. The following two numbers are for quotes: 1-888-734-6681 and 1-800-9565-3728. The number to call for Customer Support or a claim is 1-800-503-3724. If you would like to send a postal communication to the CEO, Gabriel Tiridor, use the following address: 4484 Wilshire Blvd., Los Angeles, California 90010. Corporate phone number is 323-937-1060.
Mercury Insurance was founded by George Joseph in 1961 and in 2015 was listed in ‘Forbes Americas Most Trusted Financial Companies’. Social presence may be found on Facebook, Twitter, YouTube and Google+.
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Mercury Insurance Contact Information
Report complaints to corporate and get satisfactionMercury Insurance headquarters address
- 4484 Wilshire Blvd.
- Los Angeles
- CA 90010
Company website
1-800 phone number
323-937-1060Support email address
customers@mercuryinsurance.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
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Top Mercury Insurance Complaints
Browse more than 13 reviews submitted so far
I have submitted my complaint last week but did nit receive any response, therefore i am summitting it again.
Please see the email discussion between myself and your agent. Even your agent was wondering why Mercury insurance was not supportive to reimburse my balance. See below and attached.
From: Araik Zargaryan <AZARGAR@dpw.lacounty.gov>
Date: May 29, 2019 at 4:44:31 PM PDT
To: 'InsurancePartners' <InsurancePartners@swbc.com>
Subject: RE: Mercury Policy 040103002251975 - Logix Insurance Services
Good afternoon Kayla,
My discussion with Mercury started before my cancelation. I don’t understand the discussion about more 30 days after cancelation.
Below is the chronology:
• In December 2018, my daughter Christi Zargaryan got a permit to drive.
• I made a curtesy call on 12/29/18 to the Mercury agent to add her name to be able to drive as a permittee with my supervision. The agent told me no problem and you will not get any change on your premium, which was paid off until March 30, 2019.
• On 01/11/19, we received letter from the Mercury confirming my request. We had three drivers for three of our cars: myself (42yrs diving), wife (35 yrs of driving) and my son (12 years of driving) and no change on our premium.
• On 02/13/19, we received another letter from the Mercury with an update. They put my daughter as a third driver with 0 year experience (instead of my son) and enclosed a $577 bill which would cover between 12/29/18 to 03/30/19.
• My frustration started from this point on. I called multiple times to different Mercury agents. I was told that they mailed me some kind of form (U-45) for Christi Zargaryan and we did not sign and sent it back. I kept telling them I did not receive it. First time they told me, don’t worry. They would resend the form and after receiving the signed copy from me, they would fix the issue.
• On 02/28/19, I am receiving another letter from Mercury. This was a renewal bill for next period between 03/30/19 and 09/30/19. They still did not fix the issue. They kept my daughter as the third driver and transfer the old balance (577) to the new balance.
• After several unsuccessful phone calls, I decided to change my insurance company. On 03/05/19, I canceled with Mercury and joined to Travers. I also requested to get my money back between 03/05 and 03/28 (see third attachment). I received no responses to my emails.
• On 03/20/19, I received a letter from the Mercury’s billing department that I owe them $128.71 (balance between 12/28/18 and 03/05/19). I called and talk to them. They were also agreed with me that we was supposed to be charged and should be working my agent to resolve the issue. Which I did by calling and communicating with many agents. Finally, I started communicating with you via emails.
• This weekend I received a letter from the collection agency requesting this balance.
BTW, my daughter does not have a driver license until now.
Please forward this to the Mercury administration. If they don’t assist me, I am going to file a claim with my lawyer against Mercury and seek the reimbursement of my payment and emotional stress.
Thank you,
Araik (Erik) Zargaryan, MS, PE
Civil Engineer
From: InsurancePartners <InsurancePartners@swbc.com>
Sent: Wednesday, May 29, 2019 11:52 AM
To: Araik Zargaryan <AZARGAR@dpw.lacounty.gov>
Subject: RE: Mercury Policy 040103002251975 - Logix Insurance Services
Good Afternoon Araik,
I have been in contact with Mercury multiple times about your request and they will not process any additional refund for your daughter being added to your policy in December. Per Mercury, this is because the policy had been cancelled for more than 30 days at the time a request was made and the required form for permit-only drivers was never received.
I have escalated this based on what you told me regarding having never received the form and have been advised there is still nothing Mercury can do.
We do not have the ability to backdate any transaction on our end and, unfortunately, this is out of our hands.
Respectfully,
Kayla Vargas
Personal Lines CSR
855-564-4910
From: Araik Zargaryan <AZARGAR@dpw.lacounty.gov>
Sent: Wednesday, May 29, 2019 11:13 AM
To: InsurancePartners <InsurancePartners@swbc.com>
Subject: [EXTERNAL] RE: Mercury Policy 040103002251975 - Logix Insurance Services
Hey Kayla,
I just received a letter from the collection agency regarding my balance.
What was the outcome of your discussion with Mercury?
This looks ridiculous.
My daughter, Christi Zargaryan, does not drive and does not have a license until today.
Best regards,
Araik (Erik) Zargaryan, MS, PE
Civil Engineer
Los Angeles County Public Works
Office (562) 237-0848
From: Araik Zargaryan
Sent: Tuesday, April 30, 2019 3:23 PM
To: InsurancePartners <InsurancePartners@swbc.com>
Subject: RE: Mercury Policy 040103002251975 - Logix Insurance Services
Hi Kayla,
Thank you,
Best regards,
Araik (Erik) Zargaryan, MS, PE
Civil Engineer
Los Angeles County Public Works
Mobile (562) 237-0848
From: InsurancePartners <InsurancePartners@swbc.com>
Sent: Tuesday, April 30, 2019 3:18 PM
To: Araik Zargaryan <AZARGAR@dpw.lacounty.gov>
Subject: RE: Mercury Policy 040103002251975 - Logix Insurance Services
Hello Araik,
I did receive your email and I will be reaching out to Mercury again to see if anything can be done. But as of right now there isn’t anything Mercury can do as the policy is cancelled and the form was never received, even with me stating that you never received the form to sign.
As soon as I get information form Mercury I will give you a call.
Respectfully,
Kayla Vargas
Personal Lines CSR
855-564-4910
From: Araik Zargaryan <AZARGAR@dpw.lacounty.gov>
Sent: Thursday, April 25, 2019 12:43 PM
To: InsurancePartners <InsurancePartners@swbc.com>
Subject: [EXTERNAL] RE: Mercury Policy 040103002251975 - Logix Insurance Services
Hey Kayla,
I was wondering if you received the my email and will assist me to resolve this issue.
Best regards,
Araik (Erik) Zargaryan, MS, PE
Mobile (562) 237-0848
From: Araik Zargaryan
Sent: Wednesday, April 24, 2019 11:30 AM
To: InsurancePartners <InsurancePartners@swbc.com>
Subject: RE: Mercury Policy 040103002251975 - Logix Insurance Services
Hey Kayla,
I attached the ID card. Is that sufficient?
In addition, I attached my previous emails that I forwarded to Mercury customer service. Finally, I attached the letter that I received form Mercury’ Bills and Collection regrading my balance. I will appreciate if you could help me to resolve this misunderstanding and send me back the remaining total that we paid in full for six months (between 3/5/19 to 3/30). As I mentioned to you and o several of Mercury’s agents before, I have not received the U-45 form for Christi Zargaryan. Christi does not have a license until now and did not drive until present.
Thanks,
Araik (Erik) Zargaryan, MS, PE
Civil Engineer
Los Angeles County Public Works
Office (818) 896-0594
From: InsurancePartners <InsurancePartners@swbc.com>
Sent: Wednesday, April 24, 2019 10:23 AM
To: Araik Zargaryan <AZARGAR@dpw.lacounty.gov>
Subject: Mercury Policy 040103002251975 - Logix Insurance Services
Hello Mr. Zargaryan,
To consider backdating the cancellation or concurrent coverage, please provide a copy of your current Policy Declarations Page or permanent ID Cards. A copy of the insurance binder is NOT acceptable proof.
You can respond to this email with the attached document(s) and I can get to Mercury’s underwriting team.
Thank you,
Kayla Vargas
Personal Lines CSR
855-564-4910
Mercury agents have done nothing but lie and inform us that we excluded the owner of the vehicle from our insurance policy and said they would not even have any idea who he was to exclude unless we types his name in. This is straight from Mercury coverage specialist agent Wendy Garcia. That's such crap let's see so when they type in a license number or a vin number they don't see who the car belongs to Wendy your full of shit and some one who lies to cover having to pay out when you know as well as we do mercury excluded my boyfriend cause you consider him high risk not only that I highly doubt any of you even looked in to investigating the exclusion because you guys are the one who did, especially since you stated before hand after acxusing me of doing it that you doubt it's an error on your part and would recommend figuring out other means. So you basically knew your decioson and I will continue to escalate this until mercury fixes this where's the rental we pay for to have to
Hi,
See attached files that explain everything regarding my complaint. I am seeking to receive the reimbursement form Mercury.
I paid the remaining
balance because I did not want to damage my credit. I am very frustrated for very poor service from your staff which caused me to cancel policy.
Best Regards.
I am in the process of filling a lawsuit for an unfaithful claim. I received some money for the claim that was filed back in November 10th 2018 from the Woolsey Fires. The person that has handled my claim is Robair Sherrod his number is 909`816-4511. I have given him notice to pay the balance of my claim in 7 days or I would file the lawsuit for $150,000 which would include punitive damages and emotional distress. I Have been under the doctors care for months I have asked for him to pay for new carpet and a few other expenses which he has failed to do. Sincerely Jack Polevoi claim # 00076261
Hey @MercuryIns for a company who claims to provide the best quality for their clients, you sure don’t work with integrity or honesty. Your client ran a red light, hitting me and admitted fault. My insurance reached out to you guys and you gave them the green light to close their case because you admitted your client was 100% at fault. You told me to go an authorized Mercury vendor to have the damage assessed, which I did. Two approvals were given to me and I was told to schedule a repair. Three weeks later, out of the blue I reached out because payment had not been received. I was told the check was in the mail. A week later, no check. I called you again and left two voicemails. Finally, your adjuster called me and told me that your client changed her story, said I ran the ref light and now you were no longer taking liability. I was told it was my word against hers and that there was nothing I could do other than pursue small claims court. I asked to to a supervisor and was given Mike Foerskin. He was aggressive, spoke over me, attempted to bully and gas light me by saying I was never told their client was at fault. Then he says he has the right to change liability at any time. I went to the police department and had the lead detective investigate my car, the photos of the other car, the intersection footage and lastly, he extracted black box data from my vehicle. Everything proved that their client was at fault, which we also have in writing from the Mercury adjuster. It’s sad to think that people stoop so low as to attemp to finagle their way out of certain fault and lie to try to cover their tracks. I am grateful I have such clear evidence and the means to access quality attorneys. What makes me sad is that many others do not and they are surely being lied to and hassled by this lowly, dishonest agency.
have some damage to the front of my car it was taken to the auto body repair shop where it was looked at but before even looking at the damage I was asked what my insurance company was and I was told that in May Area mercury likes to total out the vehicle sure enough I was told the same thing this person has continuously gone to this shop and totaled out vehicle with just a glance I was told by the shop that my car would be able to be fixed I believe you have an employee that is just there for the paycheck with concern to paying customers I will follow up after speaking to the supervisor tomorrow
Claim # CAHO-00087685 Joaquim.
So I have home owners insurance though Mercury insurance and earlier this year we had bad rains that caused a flood in the upstairs bathroom and downstairs living room. We called to file a claim in February and having multiple people out to inspect the roof and damaged drywall I just received a call from my representative ( May 1 ) to tell me that wont be covering the claim and don't cover for mold that has now grown in that area due to the leak. I'm beyond Pissed about this . What's insurance for if you don't get items fixed. I can guarantee I wont be renewing with them and don't recommend anyone uses them. Next call is to my attorney .
Claim #capa-0101157300202. adjuster -Juan Jackson
Just wanted to let you know that It took over two months for this gentleman to complete this claim after the accident. I sent certified mail, numerous emails and left voice messages and he only return a couple over the duration of that time ,leaving me in the dark as to how I should proceed with a rental, and obtaining repair to my vehicle and updates on the claim. Very poor customer relation and nothing was upfront. I've finally received partial compensation after having to file a complaint with the department of insurance which I did not want to do if he had just returned some of my phone calls or emails, instead of just ignoring me. Bad business practices and very unprofessional.
Richard Berg
I was in an automobile accident on November 20, 2018, its now November 27,2018 and I have yet to speak to ANYONE regarding my claim#GAPA00019885, I have only been asked to leave messages since my accident, this is very poor customer service, customer service at its worse!!!! Tiffany Owens has provided no help at all!!! I have also requested to speak to a supervisor but every time being asked to leave a message, this is ridiculous poor service!
I filed with your company on Monday 3/26/18 regarding an accident when your client made a sudden left turn infront of me. Since Monday I have waited for claim specialist to make a decision. He failed to arrange for a rental car despite being informed numerously my car is not safe to drive. Today in his email he forward my insurance information to me and notes " we need you to mitigate your damages as much as you can. Below is the contact info for your carrier please have them resolve your damage as we will not know if we will have sufficient limits at this time." I have been driving with an unsafe car and after 4 days of waiting this is the response from mercury. Tomorrow is the start of holiday weekend and am very scared to drive this car. This is not the information presented by your company in Mercury Insurance commercial. Would you please help? Thank you! Mehrnoosh Sheblid
I have been paying my daughter's car insurance(Hannah may evans policy number0401-04-1201-69995) by halifax credit card.
your company has duplicated payments on my account as follows:-
7th nov 2016 £523.61
21st march 2017 £519.33
can you check your records and respond
I can provide my daughters written authority to communicate with you
owen m evns
My apt had smoke damage from a fire 9/15/14. I hired the company that was fixing the building to do my apartment as well. It cost Mercury Insurance guys a fortune. 2800.00 for the apt. 1400. for the electronics. And around 1500.00 for the clothes. Mercury Insurance had no trouble paying for those rip offs but you won't give me a lousy 500.00. I submitted a claim and the only thing left outstanding is the 500.00 for lost items. It should probably be more than that but that's what I will settle for(unless we end up in court).
Your guy Eric in Texas at the Mercury Insurance corporate office can't seem to get it through his head that the company (Belfor) threw the box of stuff out and did not give me a copy of the loss list. Nor did they sent it to Mercury Insurance. I have told him repeatedly that I don't have receipts, nor will I have until they send me the money and I can go out and replace this stuff. And he lied to me about how much a person is allowed to pay family members if they don't stay in a hotel.
And another thing that pisses me off is you have to save all your receipts for when you were off but if you don't exceed you normal day to day expenses you don't get any of it back. Well living off campus cost me a lot more than I would have spent just staying here. Claim number is 22-526w-021.
I have been with Mercury Insurance for 2 years now. They have given me a plan that is exactly what I needed for my family. The returns to the insurance policy is good and itâ¬s a great value for money. The executives at Mercury Insurance are helpful and gave a clear picture of the policy. Everyone I talk to is very nice and helpful and empathetic. They came home and told me pros and cons about my policy and then made it easy for me to decide. Thanks to MI, I am now carefree about my future and decided to go for some other plans too to secure my future.
Mercury agents have done nothing but lie and inform us that we excluded the owner of the vehicle from our insurance policy and said they would not even have any idea who he was to exclude unless we types his name in. This is straight from Mercury coverage specialist agent Wendy Garcia. That's such crap let's see so when they type in a license number or a vin number they don't see who the car belongs to Wendy your full of shit and some one who lies to cover having to pay out when you know as well as we do mercury excluded my boyfriend cause you consider him high risk not only that I highly doubt any of you even looked in to investigating the exclusion because you guys are the one who did, especially since you stated before hand after acxusing me of doing it that you doubt it's an error on your part and would recommend figuring out other means. So you basically knew your decioson and I will continue to escalate this until mercury fixes this where's the rental we pay for to have to
Hi,
See attached files that explain everything regarding my complaint. I am seeking to receive the reimbursement form Mercury.
I paid the remaining
balance because I did not want to damage my credit. I am very frustrated for very poor service from your staff which caused me to cancel policy.
Best Regards.
I am in the process of filling a lawsuit for an unfaithful claim. I received some money for the claim that was filed back in November 10th 2018 from the Woolsey Fires. The person that has handled my claim is Robair Sherrod his number is 909`816-4511. I have given him notice to pay the balance of my claim in 7 days or I would file the lawsuit for $150,000 which would include punitive damages and emotional distress. I Have been under the doctors care for months I have asked for him to pay for new carpet and a few other expenses which he has failed to do. Sincerely Jack Polevoi claim # 00076261
Hey @MercuryIns for a company who claims to provide the best quality for their clients, you sure don’t work with integrity or honesty. Your client ran a red light, hitting me and admitted fault. My insurance reached out to you guys and you gave them the green light to close their case because you admitted your client was 100% at fault. You told me to go an authorized Mercury vendor to have the damage assessed, which I did. Two approvals were given to me and I was told to schedule a repair. Three weeks later, out of the blue I reached out because payment had not been received. I was told the check was in the mail. A week later, no check. I called you again and left two voicemails. Finally, your adjuster called me and told me that your client changed her story, said I ran the ref light and now you were no longer taking liability. I was told it was my word against hers and that there was nothing I could do other than pursue small claims court. I asked to to a supervisor and was given Mike Foerskin. He was aggressive, spoke over me, attempted to bully and gas light me by saying I was never told their client was at fault. Then he says he has the right to change liability at any time. I went to the police department and had the lead detective investigate my car, the photos of the other car, the intersection footage and lastly, he extracted black box data from my vehicle. Everything proved that their client was at fault, which we also have in writing from the Mercury adjuster. It’s sad to think that people stoop so low as to attemp to finagle their way out of certain fault and lie to try to cover their tracks. I am grateful I have such clear evidence and the means to access quality attorneys. What makes me sad is that many others do not and they are surely being lied to and hassled by this lowly, dishonest agency.
have some damage to the front of my car it was taken to the auto body repair shop where it was looked at but before even looking at the damage I was asked what my insurance company was and I was told that in May Area mercury likes to total out the vehicle sure enough I was told the same thing this person has continuously gone to this shop and totaled out vehicle with just a glance I was told by the shop that my car would be able to be fixed I believe you have an employee that is just there for the paycheck with concern to paying customers I will follow up after speaking to the supervisor tomorrow
Claim # CAHO-00087685 Joaquim.
So I have home owners insurance though Mercury insurance and earlier this year we had bad rains that caused a flood in the upstairs bathroom and downstairs living room. We called to file a claim in February and having multiple people out to inspect the roof and damaged drywall I just received a call from my representative ( May 1 ) to tell me that wont be covering the claim and don't cover for mold that has now grown in that area due to the leak. I'm beyond Pissed about this . What's insurance for if you don't get items fixed. I can guarantee I wont be renewing with them and don't recommend anyone uses them. Next call is to my attorney .
Claim #capa-0101157300202. adjuster -Juan Jackson
Just wanted to let you know that It took over two months for this gentleman to complete this claim after the accident. I sent certified mail, numerous emails and left voice messages and he only return a couple over the duration of that time ,leaving me in the dark as to how I should proceed with a rental, and obtaining repair to my vehicle and updates on the claim. Very poor customer relation and nothing was upfront. I've finally received partial compensation after having to file a complaint with the department of insurance which I did not want to do if he had just returned some of my phone calls or emails, instead of just ignoring me. Bad business practices and very unprofessional.
Richard Berg
I was in an automobile accident on November 20, 2018, its now November 27,2018 and I have yet to speak to ANYONE regarding my claim#GAPA00019885, I have only been asked to leave messages since my accident, this is very poor customer service, customer service at its worse!!!! Tiffany Owens has provided no help at all!!! I have also requested to speak to a supervisor but every time being asked to leave a message, this is ridiculous poor service!
I filed with your company on Monday 3/26/18 regarding an accident when your client made a sudden left turn infront of me. Since Monday I have waited for claim specialist to make a decision. He failed to arrange for a rental car despite being informed numerously my car is not safe to drive. Today in his email he forward my insurance information to me and notes " we need you to mitigate your damages as much as you can. Below is the contact info for your carrier please have them resolve your damage as we will not know if we will have sufficient limits at this time." I have been driving with an unsafe car and after 4 days of waiting this is the response from mercury. Tomorrow is the start of holiday weekend and am very scared to drive this car. This is not the information presented by your company in Mercury Insurance commercial. Would you please help? Thank you! Mehrnoosh Sheblid
I have been paying my daughter's car insurance(Hannah may evans policy number0401-04-1201-69995) by halifax credit card.
your company has duplicated payments on my account as follows:-
7th nov 2016 £523.61
21st march 2017 £519.33
can you check your records and respond
I can provide my daughters written authority to communicate with you
owen m evns
My apt had smoke damage from a fire 9/15/14. I hired the company that was fixing the building to do my apartment as well. It cost Mercury Insurance guys a fortune. 2800.00 for the apt. 1400. for the electronics. And around 1500.00 for the clothes. Mercury Insurance had no trouble paying for those rip offs but you won't give me a lousy 500.00. I submitted a claim and the only thing left outstanding is the 500.00 for lost items. It should probably be more than that but that's what I will settle for(unless we end up in court).
Your guy Eric in Texas at the Mercury Insurance corporate office can't seem to get it through his head that the company (Belfor) threw the box of stuff out and did not give me a copy of the loss list. Nor did they sent it to Mercury Insurance. I have told him repeatedly that I don't have receipts, nor will I have until they send me the money and I can go out and replace this stuff. And he lied to me about how much a person is allowed to pay family members if they don't stay in a hotel.
And another thing that pisses me off is you have to save all your receipts for when you were off but if you don't exceed you normal day to day expenses you don't get any of it back. Well living off campus cost me a lot more than I would have spent just staying here. Claim number is 22-526w-021.
I have been with Mercury Insurance for 2 years now. They have given me a plan that is exactly what I needed for my family. The returns to the insurance policy is good and itâ¬s a great value for money. The executives at Mercury Insurance are helpful and gave a clear picture of the policy. Everyone I talk to is very nice and helpful and empathetic. They came home and told me pros and cons about my policy and then made it easy for me to decide. Thanks to MI, I am now carefree about my future and decided to go for some other plans too to secure my future.
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