Great Clips Customer Service
Rated 1.68 of 5 Stars
Based on 25 Complaints

Contact Great Clips Corporate

Toll free phone number: 800-999-5959

Welcome to the Great Clips complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Great Clips online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Great Clips corporate office? We have the mailing address, phone number, and email address listed below.

Experienced poor service? File a complaint here!

Great Clips Contact Information

Report complaints to corporate and get satisfaction

  • Great Clips headquarters address

    • 7700 France Avenue South
    • Minneapolis
    • MN 55435
    • United States
  • Company website

  • 1-800 phone number

    800-999-5959
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Browse reviews of other Gyms



Top Great Clips Complaints

Browse more than 25 reviews submitted so far

20

A stylist who had previously cut my hair at Great Clips has now absolutely butchered it. I asked for a half an inch trim and explained clearly what I wanted. In places she cut off at least 2 inches. The bangs are cut crookedly and ridiculously short, the back is cut almost as close to the head as a man's crewcut. I don't know what she was thinking, perhaps she took her aggravations out on my hair. I now have to live with the results, however, which is unacceptable. I will never return to Great Clips, I will tell everyone I know to avoid Great Clips and I will leave a negative review on every online review site that I can find. I am furious and feel as if I was attacked.

20

I got a hair cut in north Augusta sc i have been here several times
the girl who was new has no business cutting hair it take a total of ten minutes to cut my hair normally
she butchered my head
i called to complain to the manager she said her name was Rebecca i think
she could have cared less
i am not understanding how you can have some one that is not qualified cut hair
i look ridiculous and now have to walk around like this i would think the manger should have some kind of concern

20

Denver downtown store 16th st mall. Came to store, Young Kim checked me in, I asked her for a specific person to cut my hair. She became upset and would no stop complaining out loud. I asked her to refrain from comments. I had the right to choose who cuts my hair. She asked me to leave the store. I asked for a manager and she answered with a grin I am the manager. Call corporate. You have lost 8 customers.

20

Hi my name is Matt Lawrence
I was in great clips in bolder colorado on table masa
I am new to the area and wanted to find a great clips cause I’ve always had great experience there in Texas
However the other location was really busy so I went to the other location on table masa plaza
When I had walked in there around 12:30 or so I had noticed that the manager there wasn’t happy and was screaming and yelling at a stylist I don’t know if they new I was standing there in the lobby
However I felt sorry for that employee being talked to that way by management
She was cussing at this employee saying I’m the manger and I’ll do as I please and so on and so forth I believe the other gentleman that came in had heard it as well and had told me that’s the way she is so I assumed he knew her
I thought to myself I do not want to do business with a company that allows that kind of management
If she’s willing to talk to employees that way how does she really talk to customers

20

I came in for a shape up and she butcher my hair. I am so disgusted with Bri. This is so unprofessional it's not even funny. It's so short in the back I can't even grab any hair. This is so unexpectable. I hoping that you do something about this and not ignore this complaint.

Cindi Brooks!!

20

I took my son for his monthly haircut. He gets the same haircut everytime. The lady cutting his hair looked at me, holding some of my sons hair between her fingers and said she didnt know what to do with it. I told her I didnt know either but he always gets that cut with no problems. She threw the comb and scissors down, startling my son and said, with an attitude, "I'm not cutting his hair" , and stormed off, leaving my sons hair halfway cut. I was speechless. That was far from professional and scary behavior in front of customers and children. Her license # is 81867. Great Clips in Camden SC 29020

20

I went in to your location at 5401 S FM 1626 Suite 155 in Kyle, Texas ( Kyle Marketplace). I had wanted Mirian to cut my hair on Saturday the 25th. but she was off that day so another stylist with tattoos on her arms told me she could cut my hair. I asked the stylist to shape my hair, not cut more that 1/4 " off all over. What does she do, instead of taking her time with each cut to make sure she was giving me a balanced and even hair cut ,
she starts cutting as fast as she could and I told her , "you're cutting my hair way too fast and cutting my hair too short and I told you to take your time and not cut more that 1/4 " off all over just to shape my hair up"! The stylist just shrugged her shoulders as if to say, "oh well"!! I should have followed my instincts and not let this stylist cut my hair with all the tattoos on her arms, I should have know she was the type that does not listen!! Mirian, on the other hand takes her time, listens to what the customer wants and gives an excellent cut every time. She deserves a pay raise and I hope she gets one as I feel she is the best stylist you have at this location!! I will wait until my hair grows back out and let Mirian cut my hair and correct the mess the other stylist did to my hair! There seems to be a problem with a lot of these young girls at this location, they don't listen to what the customer wants nor do they take their time and do a good job! I don't think the management at this facility is doing a good job at telling these stylists what they should and should not be doing when cutting and styling hair!! Also, this stylis did not even ask me if I wanted styling gel or styling spray on my hair, which I did not get!! All in all from a 1-10 range of satisfaction I would rate not even a 1 more like "0"!! Thank you

20

I took my granddaughter to Great Clips at Camelback Crossing on 4-14-2019. I did check in on-line. When I arrived one of the stylist asked from across the room if I checked in on-line, I said yes and she came to the front. I showed her a coupon I had on my phone and she acted like she did not know what a coupon was, then I told her it was for 7.99 and I got it off of Facebook and she said hold on to it and at check out you should be able to use it. Well at check out I was told I could not use it after about 10 minutes looking for another coupon. At this point there was like 3 stylist standing there talking and one of them told me to check facebook I told her I do NOT have facebook on my phone. She said check your email for coupons, I said I do Not have email on my phone so I downloaded from Google coupons from Great Clips and they still Refused to use any of the coupons. So I ended up paying $14.00 for a haircut which was just taking a few inches off of the back of my 12 year old granddaughter. Just straight across. After standing there for 10 to 15 minutes and 3 stylist later not even trying to help but talk to each other, I was getting a little upset and embarrassed, so I paid the $14.00 and she said, Oh here is a coupon for a Free Haircut for next time, REALLY????? Well I do take my 2 boys to Great Clips as well and needless to say, I'm not sure if I will take my boys or my granddaughter back. I felt the way the 3 stylist stood there talking and not even offering to help me, was rude and uncalled for. Maybe a little more customer service, maybe offering a little more help, or maybe even taking some time and see what kind of coupon that the customer even has and asking the customer questions instead of talking to each other about your social life and family business. Something a customer really don't need or want to hear. I used to be a hair stylist for many years as well as being a manager for many years at hair shops and I taught my stylist that when customers are around, family and social life does not get talked about. Once the customer leaves, carry on among yourselves. We need to be professional and act professional in front of our customers. Also, when a customer had a coupon, I would honor it regardless of the price that way I knew I had a happy and returning customer. I guess here at Great Clips you must not care if you have a Happy AND Returning customers. Something you may want to think about.

Thanking for taking your time in reading my complaint,
Jenifer Watson
littlecricket122@yahoo.com

20

i went to get a haircut at you Est hanover Salon this past week. The young lady I believe was Christine saw I was waiting and the next customer and she continued to speak on her phone for 15 minutes never acknowledging my presence. She never said she was sorry for the delay and did a terrible haircut never even asking about my sideburns. I always go to this salon, but i don't know about future visits if this is the type of person who will be working there. The salon was not busy at the time.

Anthony Benevento

20

Typically I ignore things I don't agree with, nothing's really that important. But today as I was ushered to my chair I had my breath absolutely taken by one of the worst cases of cigarette smoke I could have have imagined. And I sat through the entire cut miserable. Usually I leave great clips felling freshened up but today I feel disgusting. I like coming here but this was an absolute disgrace. I'm sorry to be so forward.
Respectfully yours,
Thomas L. Wyatt

20

I took my 2 granddaughters and myself to get hair cut got mine the woman looked at the girls ran comb through the hair and said they both have headlice because six weeks ago they did have lice and I told the woman at great clips and we had gotten them taken care of days before the school nurse had checked them for me and a clinic nurse it was something I had checked 3 times after treatment and she didn’t see anything because I took them the same day and got them checked and cut same day after we left great clips the woman just didn’t want to do anything which was fine with me but not to tell the girls they have lice when they don’t have any I will never go to another great clips at all !!

20

every time I go to great clips it hit or miss depending on the stylist. this time was the worst. I was in the chair for about 5 minutes. I asked for a light trim all the way around. the lady sprayed my hair with a tiny bit of water, not nearly enough to get a good cut did about 3 or 4 clips in the back, 1 or 2 on top and was like ok hows that? I said no you didnt go all the way around. so she did a few more clips and was done. no attention to detail. no comb no nothing. worst haircut ever, I got a Botch job haircut. I will never go there again. would like a refund. thank you

20

iam wondering how about 10 year boy can walk in and request a haircut abd get up without a parent how can thisbe allowed this was the grwat clips in shelbyville tn i was shocked

20

Hi, my name is Kate Henson. During my most recent visit to Great Clips, the manager Keyla, serviced my hair. What a nightmare! First, she couldn't find my information in the Great Clips system and then didn't note my correct information. She commented that she simply placed my info under some other profile and took me to her chair. As soon as I sat down she told she was sick - that should've been my first hint to find another stylist because during my haircut she was coughing on me. I ask her to cover her mouth where she responded to stop complaining, because "a little germ wont hurt me". At this point, I was shocked at how rude and unsanitary she was. During the haircut she pardoned herself to use bathroom. Upon her return, she came out laughing and commenting that she doesn't wash her hands. Another stylist laughed with her. I felt provoked. I couldn't believe such unprofessional behavior came from a manager. My haircut was uneven and she gave me no angles in the front. Sorry I don't have picture to provide. I could not wait to leave as this was the worst experience I've ever had. When I got home I started to feel Needless to say, a few days I began to feel sick with an itch in my throat. I end up with a infection in my chest and the flu. I got my haircut fixed at Supercuts. I thought about coming back to Great Clips for a refund, but I decided to write a letter about my experience. My parents also get their haircut at this Great Clips (Willow Spring Plaza Nashua, NH), but after this experience I have convinced them to find somewhere else. You may want to consider a change of management if you want to be more successful.

60

The service was goo, it was about the coupon that the great clips offered. On the great clips app says if you enter a contest you get a 2 dollar coupon towards your next haircut. There was no exemptions. When I proceeded to give the code number to the coupon that came up on the app the manager said they can not except it, cause their a franchise. I would of left it alone but on the desk by the cash register was a paper about the same contest with big and sexy products offering the same coupon. They still didn’t want to honor the coupon even after I pointed that out and said don’t advertise this on your desk if your not going to acknowledge it. My sentiments on this great clips, you need to write exceptions to contest if not all franchises except the coupon.

100

I really don't have a complaint, but I wanted to give a shout-out to a very talented hair stylist located at Great Clips in Springhurst. Najah Latifalia is an awesome assistant manager who I've been going to for the last 6-8 years. She used to work at the Great Clips off Brownsboro Road near the Watterson Expressway and then left to find another salon. Long story short, I have followed her because she is the most genuine, caring , beautiful young woman who happens to give the very best haircuts that I have ever had. I will continue to be a Great Clips customer as long as Najah is still there. She gets my 5-star rating. :). :).

20

I have going to Great Clips for years and have had great hair cuts from professional hairdressers who take time to listen to me and what look I am going for. On Tuesday October 16th I was out in Novi for the week and decided to go to the Great Clips in Novi on Ann Arbor Trail near 8 mile. I have visited it a few times and always been satisfied. On this day I stopped in to get my hair lightly trimmed and evened up because I was growing it out. I received a hair cut so short It is difficult to style and looks like a long male buzz cut. I am embarrassed to go anywhere and can't wait till it grows out in order to do some style to it. All it does is stick up a curling iron, even the smallest will not go through it.
If this is what Great Clips does I am never going back to the facility in Novi and hope this message gets to the woman who cut it and thought it was becoming to give a woman an man's cut.
I have finally stopped crying and am going out to buy a wig in order to cover this terrible cut.
My daughter brings my grandchildren to that store and she will no longer take the chance this woman will cut their hair.

Very sad and disatissified long time customer.

Sandy Loch

20

I've had my haircut at the Great Clips at salon #3451 in Vacaville, CA, for 14 years. I've been a loyal customer and always happy with my haircuts there. Today, you lost me as a customer. Previous haircutters have always gone to the computer and read the previous cut to me and confirmed that is the cut I wanted. Today, Angie, the manager at this store read my previous cut to me, and I told her it was not updated, and told her that I wanted, "8 on the top with the clippers, 2 on the side with clippers and 4 in the back with clippers, and squared off in the back and cleaned up with a nice line." Angie proceeded to tell me that she was going to use her scissors instead of using clippers. I responded that clippers have always been used to cut my hair. I also said, we could try it her way, but if I wasn't happy we'd have to go back and use the clippers.
Angie proceeded to scissor cut my hair, and when she got to the back to cut, she asked me if this was good. I couldn't see because her station had too many spray bottles in the way of the mirror for me to see the back of my hair. I told her I couldn't see, so she moved her bottles out of the way. I then told her that it wasn't to my liking because the back was not squared off and clean, instead my curls were still there. She responded with, "Well that's what you told me to do." with a snarky voice. I then got up out of the chair and asked, "Can anyone else cut my hair?" Another stylist returning from break offered to cut my hair, and I asked her to finish the cut. I sat down and she proceeded to cut my hair with clippers, and I apologized for putting her in his position. She did a fantastic job! Meanwhile, Angie, who was in the next station kept glaring at me in the mirrors. She then walked behind me and made a loud grunting sound at me, and continued to walk away. I was so appalled to find out that Angie was the manager of this store. I've never had ANYONE treat me like this ANYWHERE! In spite of having 14 great years of cuts at this store, this ONE incident being performed by your MANAGER is enough to make me NOT return to a Great Clips ever again. Please be sure to address this incident with Angie, as she needs to know her actions and words alone, cost your corporation a loyal customer. Makes me wonder how many other customers you've lost due to her inconsiderate behavior. My rating for today's service would be NEGATIVE ZERO if your star system allowed it.

20

I took my son to the Great Clips in Chanhassen MN next to Byerlys
Cassie was the stylist
My son is young so I was telling her how much to take off. When she finished I said it was a good haircut, and stated I used to have hair like that trying to be pleasant
She looks at me and says is that what he has to look forward to and asked me if it is stress
I had never met her before so I thought her comments were really rude to a customer; especially with my young son in the chair listening to her
I tipped her 5.00 and she didn’t even thank me
I will never bring my family there ever again
Wondering is that the type of low class people you hire
So I spent 20 dollars that I work extemely hard for to be insulted
I don’t like to complain ever but that experience was terrible
Thank you

20

Haircut looked horrible when I got home and looked at it, plus he didn't have any clean attatchments, scissors, nothing. Spent more time talking than cutting!!

100

I always get emails from Greatclips to tell me to print coupon for $5 off haircut. So I printed it and took it with me and was told they could not take it because it was for the Stockton and Sacramento stores only. Then why the hell send it to me. Just another way for you to get us into your store or what? Send me one I can use in Jackson Ca. or stop sending me emails.

20

On 12/24/17 I had my hair cut at Great Clips, Market Plaza, Elkhorn, Wi. Dawn cut my hair, along with my necklace.
My husband had gotten his hair cut too, and he went to the car to wait for me.. Dawn knew she cut the necklace as she said "Oh I didn't mean to do that". I gave my husband my necklace and he returned to the store to find out what she intended to do about it. We got a price from the local jewelers to replace the necklace.
$116.05. She told us to call the store 2/3/18 as they were going to Vegas and she would have infor for us what to do then.
Today my husband called and she said she would give me a free hair cut but that was it. She said I wiggled. I'm 68 years old I didn't wiggle nor do I shake. She cut my necklace, my husband gave me, that I wore everyday , for years.
Please let me know how you would like to handle this.
Thank You
Joan Wolfram 262-594-5225

60

Waited 12 min for a trim. The lady wasn't friendly at all looked very mean and smelled of smoke very badly. When i told her how i wanted it trimmed she told me i had no layers in the back i touched my hair and showed her the very distinct layers with over a half inch diff in length. She hadn't cleaned her station and there were 3 dirty pairs of scissors on the desk with hair all over them. I was giving her the benefit of the doubt hoping she'd pull clean ones out of the drawer but she picked them up. Now I am ready to call Great Clips customer service number to voice my complaint.

She used her fingers to scrape the hair off and went to put them up to my hair and I said " are you going to clean those first"? And she very rudely said "give me a minute" she didn't disinfect or spray them off just wiped the hair off with her fingers. So i pulled the clip out of my hair and said no, i don't want my hair cut here and she goes "yeah this isn't going to work". She was so rude. I tired to get her name and store number so I could make a formal complaint but she didn't know her store number. I had a bad feeling when I sat down and im glad I didn't go through with it. It worth paying more money for someone who uses proper sterilizing technique and isn't rude to people who just sat down and haven't said a word yet.

40

I only had one customer service experience in a great clips, and it was pretty poor. I felt like a piece of meat, actually worse than that. It felt like we were all cattle being herded in and out of our haircuts. It was very quick. Like a chop shop. My hair was not how I wanted it, but overall it was so cheap how can you complain? Never will go back though.

100

Yes, it's gonna be great with Great Clips for your hair care. Great Clips is the best hair saloon with great experts suggesting how to care my hair. I got the best hair massage, stylish cut with good discount. Great Clips is also offering free haircuts once in a year and clip notes where the experts suggest which hair cut style suits us the best.

Have feedback for Great Clips?

Thanks for your feedback!

Sorry. Please try again later!