Great Clips Customer Service
Rated 3.2 of 5 Stars
Based on 5 Complaints

Contact Great Clips Corporate

Toll free phone number: 800-999-5959

Welcome to the Great Clips complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Great Clips online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Great Clips corporate office? We have the mailing address, phone number, and email address listed below.

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Great Clips Contact Information

Report complaints to corporate and get satisfaction

  • Great Clips headquarters address

    • 7700 France Avenue South
    • Minneapolis
    • MN 55435
    • United States
  • Company website

  • 1-800 phone number

    800-999-5959
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Great Clips Complaints

Browse more than 5 reviews submitted so far

100

I always get emails from Greatclips to tell me to print coupon for $5 off haircut. So I printed it and took it with me and was told they could not take it because it was for the Stockton and Sacramento stores only. Then why the hell send it to me. Just another way for you to get us into your store or what? Send me one I can use in Jackson Ca. or stop sending me emails.

20

On 12/24/17 I had my hair cut at Great Clips, Market Plaza, Elkhorn, Wi. Dawn cut my hair, along with my necklace.
My husband had gotten his hair cut too, and he went to the car to wait for me.. Dawn knew she cut the necklace as she said "Oh I didn't mean to do that". I gave my husband my necklace and he returned to the store to find out what she intended to do about it. We got a price from the local jewelers to replace the necklace.
$116.05. She told us to call the store 2/3/18 as they were going to Vegas and she would have infor for us what to do then.
Today my husband called and she said she would give me a free hair cut but that was it. She said I wiggled. I'm 68 years old I didn't wiggle nor do I shake. She cut my necklace, my husband gave me, that I wore everyday , for years.
Please let me know how you would like to handle this.
Thank You
Joan Wolfram 262-594-5225

60

Waited 12 min for a trim. The lady wasn't friendly at all looked very mean and smelled of smoke very badly. When i told her how i wanted it trimmed she told me i had no layers in the back i touched my hair and showed her the very distinct layers with over a half inch diff in length. She hadn't cleaned her station and there were 3 dirty pairs of scissors on the desk with hair all over them. I was giving her the benefit of the doubt hoping she'd pull clean ones out of the drawer but she picked them up. Now I am ready to call Great Clips customer service number to voice my complaint.

She used her fingers to scrape the hair off and went to put them up to my hair and I said " are you going to clean those first"? And she very rudely said "give me a minute" she didn't disinfect or spray them off just wiped the hair off with her fingers. So i pulled the clip out of my hair and said no, i don't want my hair cut here and she goes "yeah this isn't going to work". She was so rude. I tired to get her name and store number so I could make a formal complaint but she didn't know her store number. I had a bad feeling when I sat down and im glad I didn't go through with it. It worth paying more money for someone who uses proper sterilizing technique and isn't rude to people who just sat down and haven't said a word yet.

40

I only had one customer service experience in a great clips, and it was pretty poor. I felt like a piece of meat, actually worse than that. It felt like we were all cattle being herded in and out of our haircuts. It was very quick. Like a chop shop. My hair was not how I wanted it, but overall it was so cheap how can you complain? Never will go back though.

100

Yes, it's gonna be great with Great Clips for your hair care. Great Clips is the best hair saloon with great experts suggesting how to care my hair. I got the best hair massage, stylish cut with good discount. Great Clips is also offering free haircuts once in a year and clip notes where the experts suggest which hair cut style suits us the best.

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