Denny's Complaints Continued... (Page 7)378+ reviews added so far. Upset? Call Denny's corporate: 1-800-733-6697
In Sunbury, oh my food took 45 minutes to be served. Breakfast food at that. Then the food was undercooked because they had realized they lost the order. Had to send hash browns back. When the waitress brought them back I was finished eating. Then they tried to charge me for the darn things. Not only did they not apologize they acted as if I was in the wrong! The whole time I was waiting my waitress never once came by. I had to call for her all 3 times I needed something. Not only will I not darken another Denny's door I will make it my mission to deter anyone I can from going there. This is the worst I have ever been treated by restaurant personnel in my 47 years.
This occurred 01-20-2013 at around 5:00pm at the Dennys in Kaufman , tx.
My family is my wife, two daughters (3and 10) and me. Well when I entered the restaurant
I noticed that every table was full except a couple tables. But on the other side that completely empty. I asked
the waitress if we could have a private booth on the empty side. She told me no and that side was closed.
I then told her we want to eat in a private table or booth or we will go elsewhere to eat.
She then told me they were short staff. I just repeated what I had said before. She said okay and we left .We then went elsewhere to eat.
Not very good customer service and you shouldn't lose business cause of either short staff or a lazy employee.
My parents have frequented a local Denny's for years. That was up until 5 weeks ago when my dad passed away. I also, there son had frequented this restaurant with them as well as continued taking my mother in there since my dad has passed. Now the only way my mother can get to this restaurant is by me because she is wheel chair bound. In my frequenting this restaurant with my mother I had met this waitress. I had asked her out and we had dated for approximately 3 1/2 months. We had since broke up. Approximately a month ago I went in for breakfast and requested to sit in a different servers section not to have any contact with my ex-girlfriend. I left without incident. After my ex got off of her shift she went to the police department and filed a complaint That I was harassing her. they had contacted me by phone and stated I was know longer allowed to go up there when she was working. 3 weeks later, but not the first, I took my mother up there knowing what the ex's shift is, took her there on her day off. We went in there and was seated by one of our regular waitresses. Approximately ten minutes later we found out by our waitress my ex was called in to manage and that she believed my ex called the police on me. I immediately got my mother in her wheel chair and took her back out to the car. Just as I got her in it 3 police cars surrounde
My daughter and I went for breakfast at The Denny's at 2701 Atlantic Ave, Daytona Beach Florida, and I will NEVER go back!
I've been to that locationin the past and it was fine...but this trip will be the last. We sat, and one girl asked what we wanted to drink. We gave our drink order and I had to use the restroom. It was disgusting...sanitary napkin wrappers on the floor with full napking disposal trays...my shoes were sticking to the floor. I went back to the table, and expressed to my daughter that usually you can tell how clean a kitchen is by the condition of the bathrooms (I waitressed for 20 yrs). I had asked for extra cream for my coffee, and when it arrived it was filled to the top with cofee, but "poof", waitress was gone (the place was NOT busy, being it was 9:30 am). Probably 15 minutes later an older woman came and acted like nobody was going to take oour order so she would...I wanted 3 eggs and bacon. That's all. She said I couldn't get one egg cause they come in 2's. I said, "can't you just charge for an extra egg"? Nope, needed to order 4 eggs. My daughter wanted a moons over my hammy sandwich. 40 minutes later, nobody came to refill my coffe cup, or explain why we were not getting our food. Waitresses walked around and wouldn't make eye contact. The people in the booth behind us left without their food. I finally put a $5 bill onn the table for my one cup of coffe and mmy daughter's orange juice (ONLY because it was the only cash I had on me, and I didn't want to be arrested for non-payment). While walking behind the blg to our cars, i saw a woman and guy smoking with Denny uniforms on. I asked the woman if there was a manager I could speak to...she identified herself as the manager and asked what the problem was. I started with the service and then the disgusting bathroom, and she replied "Oh, that must have just happened because I've been in ther numerous times today". I said the f loor was so sticky, my shoes are still sticky...we went to IHOP, and I'm out $5 for a HORRIBLE EXPERIENCE I PAID FOR!
MAKE IT RIGHT! HIRE A NEW MANAGER AND STAFF. I want my money back!
Good Morning, I would like to put a complain on the Dennys located in El Paso, Tx on 9567 Dyer st 79924. My family and I went in for breakfast today on the 14 of January 2013, and the staff treated us horrible we waited in the lobby for 5 minutes, finally the lady at the register told us to sit where ever. She seemed like she didn't want to be at work which is clearly not our fault.
We sat at a booth and were waiting for a waitress which never came to welcome us, nor give us menus . We waited for a good 10 minutes and the waitresses were helping all the other tables except ours. After noticing that we were not getting service my family and I got up and left.
This experience gave me a different perspective of the restaurant and more than likely I would not go to a Denny's again. My suggestion is to hire more enthusiastic staff that are happy they have a job instead of people that dread going to work and take it out of the customers.
Good morning! I am a 55 year old male who has had a lifetime of wonderful service from the Denny's restaurant around the country until last nite. I retired from the City of Detroit in the year of 2008 and moved to belvidere illinios , Any state we flew too for conferences we made sure that there was a Dennys close buy. We made sure our hotels were located close to a Dennys restaurant. In 2008 we found a Dennys on east State street in Rockford Illinois Wonderful Staff, Wonderful Service, Wonderful food, A wonderful time, This was me and my wife date spot anytime anyday . Until last nite! They have changed Managers but the one last nite was the worst one that we encountered . The procedure of table assignment has changed to a fault the you lady name Stella took our names ands told us that there was a 15-20 minute wait wrote our name down on a sign-in sheet , Ok we said this must be something new . but we counted more than twelve empty tables, Than a White gentleman came in 2 minutes behind us and commented on stellas wig. And she quoted oh you like it and his name did not go on the list. He went and seated his self while the line grew at the door. The manager seen what had happened and came and found us a table out of many tables after 10 minutes of waiting. The manager took our orders, I decided to try the all you can eat fish for the first time and my wife ordered the hamburger combo. We never waited longer than 10 minutes for any kind of breakfast, lunch , or dinner and or dessert that we ordered. Last nite 30minutes and no waitress until the bill, The order of fish came with four fish sticks mash potatoes and corn. No pop refill or water. The manager told me that she hada put in another order of fish for my all you can eat order OK! maybe she noticed that she had treated us wrong in service.Qk 10-15-25 minutes pasted no fish ,no refills . I told the wife lets go its horrible service in here. Then the waitress came and said oh ill be back to fill you water and sprite and she had 1 fish stick in her and and said this is your all you can eat fish that the manager had put in. What a insult to the menu it states all you can eat fish on Fridays . I got up told my wife lets go. What a insult , Horible service,food,Manager. Stella asked how was the service and food and I told her horrible. Afetr we went to the car we were parked in front of the window the managers came out from hiding and here and Stella had a laughing good time. We will never go back to a Dennys restaurant if this is the service that you are now offering your customers you keep. You will be the topic of my Sermon Sunday Titled God is the only Service that will forever please you man will let you down.
Restaurant #8682 was a quick stop for a salad. Worst decision ever!!! While the server was pleasant enough, her attention to detail sucked!!!! I ordered the Dixie Fried Chicken salad with holding the onions while opting to have the cheese and the salad dressing on the side. My order was to go, not to dine in. When I received the order, the cheese and the dressing were on the top in a different container which fooled me, because once I got to my destination ans opened the container I was very upset to say the least. My salad was flooded with dressing , so much so I barely saw any foliage. The chicken was so hard and dry and minced up so tiny it might as well have been bacon bits!!! The lettuce was soft and mushy and had a lot of brown spots all over!!!! The salad was disgusting and a waste of $10.
I am a regular customer at Denny's and frequently order dinner from the senior menu. A choice of soup or salad is included with all of the senior dinners. I ordered the senior turkey and dressing dinner fron the current seasonal menu and assumed that soup or salad was included as it is with every other senior dinner. WRONG! The server returned to my table and said that the turkey was the only senior dinner that does not include soup or salad.
My complaint is that the menu needs to indicate that soup or salad is not included with the senior turkey dinner since this is a deviation from the usual menu. I am quite sure that I am not the only one that assumed soup or salad was included with the senior turkey dinner as it is with all other senior dinners. A simple disclaimer on the menu would have kept me from getting upset and leaving the restaurant without having a meal.
On May 6, 2013. We went to our usual Denny's Resturaunt at 3096 Aloma Ave, Winter Park Fl. for a late breakfast. It was very empty but it was Monday. We were promptly seated then the issues started. A waiter named John, and a waitress name terry were working We were seated in John's sections, but after 20 minutes wait Terry came over to see what drinks we would like, We explained we also wanted to order. She took our orders, no conversation, suggestions or anything , 15 minutes go bye again and then John comes over to take our drink order. We explained Terry had already taken our complete order.
10 more minutes to get our Sweet Tea and Coffee. In the mean time a table behind us has 3 adults and 3 kids trying to speak with Terry because their order is all messed up and what they did get right was COLD. She didn't do anything (whether she new how or what to ask she sent Manager over) He didn't even apologize or ask he could get anything else or refire the food. he just stood there. he walks away and they all walked out. Well our food had still nto come and we are getting ready to get up and walk out. Nobody came by to ask how things were, or offer more coffee or anything.
It was like watching everything in slow motion. Nobody cleaned tables, reset tables or anything. After what seems like an eternity or our food finally comes after sitting up on hot plates waiting for somebody to deliver it. We get our food and are more dissappointed,y i could only eat my hashbrowns and coffee, everything was cold. My husband was so hungry he ate, but i couldn't Terry the waitress comes by to give check, she says, "here's your check, when ready pay at register" No questions about how is food or anything.
So from the time our order was placed in the machine, and we got the check 48 mnutes had passed not taking into consideration all the time before our order. We are weekly visitors on the weekends at this Denny,bu tnow i don't know if i will even return. We asked to speak with the Store Manager when we went to the register and hes like what do you want me to do, he took only $3,00 off our check, He didn't care or anything. I was expecting my meal at least to be taken off, but just $3.00. It will be along time till i even consider going back to Denny's.
I seriously love dennys but when im budgeting every dollar for a trip im taking and dennys suprises me with $2.65 for a small glaas of milk & i had 2 of them. Just felt like i got ripped off since for one more dollar i could have bought a gallon
My family usually eat at Denny's especially after our night out affairs. Today, 1/11/13 at 1:53am the food served to me was not satisfying. I ordered the Latin dish pork chop. The beans looks like a soup beans ~ very different as shown in the picture. The rice is not cooked. You would feel the hard grains. The. Pork chop does not have taste at all and cooked very light brown. As much as I want to return my food, I'm scared of returning it coz my sister complained about the manager who was so unprofessional when our food were being served, I'm worried if I return it, they might mess with it. And since its past 1:00 am with no dinner yet, I have to just have to bare with it. We were in a different state at Orlando and Denny's were one of the familiar place to go to near our hotel. Maybe, we should have transferred to IHOP instead but we just feel bad about our server who was too nice serving our family.
3-15-13. Myself along with a few close friends went to Denny's Because its the local hangout at night. We all have our own conversations an the manger kicked out my friend because the server which we had was doing a terrible service.
So we were talking about it in a calm respectful manner and we get kicked out due to the manager being rude instead of talking to us. I come to dennys several days out of the week, I've never nor my friends/family have never been disrespectful at all.
3-22-13. I have the Denny's app, which is free that Denny's offer on the iPhone. Everytime we come to dennys we check in, along whenever I travel. The same manager that kicked us out before, again came up as we was leaving an paying out being rude, over talking us an saying we was cheating an scamming the app.
Okay we'll if you check in you get free food, drink,dessert,etc. well we was using it. End of story why aren't we allowed to use the app whenever it's offered.
Denny's Seagoville Texas
I have been working a Dennys for a month and two weeks my first week was ok but after that I have been yelled at in front of my customers cursing at others employees including at myself..the managers speak to the employeees as if we where animals...thetheanagers have favortism there's waitress tere that are dating the dishwashers and have all kinfs ogf drama but are never told anything..the waitress there spit in the drinks drop food and give it to customers..I thinks the managers are crazy frustrated women who spend to much time smoking and chatting with other employeees not doing there job..I had never been yelled at the way they do to me...its a horrible place to work at but until I find onither job I will leave
Thsi restaurant has the worst service of any Denny's I have been to. I was just in there and left( right behind another couple that left) There were 2 tables of 6 and 2 tables of 2 in there. it took 10 minutes to get a coffee, and it was brought to me on a small dinner plate with the coffe spilled on it. He took it back, I waited another 5 minutes,no coffee and no order! I have gone in there around 6 at night, with one guy only working! I am not kidding, this place is terribly run. I drove to the Dr nys on State street, Santa Barbara..this one is a gem.
I've been a customer of Denny"s for over 25 years and eat at a Denny's at least 4 or 5 times a week, mostly breakfast or lunch. In all these years, I've had only one problem, which they took care of gracefully.
This Sunday morning, March 17, 2013, my wife and I were having breakfast when I was brought a new bottle of hot sauce. I could not get the top off and tapped it with the palm of my hand and the bottom of the bottle blew out. Hot sauce went all over my clothes and sports coat. I told the waitress that they should either take care of my breakfast or get my jacket cleaned. She told the manager, Angela, what happened. At this point, manager Angela, came over and insulted me by calling me a liar.
I am 69 years old and have been in business for myself since I was 18 years old and this is very poor public relations. I paid my bill and left and will not return. This is store #6848 on Memorial Hwy. Tampa Fl 33615
We went to Denny's on North State Line Ave in Texarkana, Ark. There was no one to seat us to start with. We finally took a booth. The booths around us were dirty. Even though there were few people there. No one waited on us. The dish washer eventually brought us menus.
We never received water or had our order taken. One waitress took water to one table. The other stood at the register and talked to her friends. The first one then took a cell phone call and never got up again. Eventually my wife and I, as well as another customer got up and walked out.
We ate at a competitor across the street. They said they got a lot of business that way. It was 5AM on a Sunday morning andwe wasted 30-45 Moises of our time. No more Denny's for us.
I am writing to you from Hamburg, NY the location of your camp rd location. I will start that saying I am in the professional EMS field, I also am a Volunteer Fire Fighter. I am sad to say that along with the police agencies boycotting your restaurant, the EMS field will be added to that after today's incident.
Me and six other on duty EMS Paramedics went to breakfast at the camp rd location. We parked all three ambulances in the parking lot, and all walked into the restaraunt in uniform, (jackets, hats, uniform shirts, radios, and bulletproof vests) we were taken to a large table where we were waited on by Carmella, a very nice waitress.
We ordered our breakfast, and several glasses of OJ. While waiting on breakfast, Carmella brought out all separate checks for me and my other paramedic coworkers. I was extremely thirsty after working a grueling 13hr shift so I drank my OJ rather quickly. We were talking for a bit, waiting for our meal. Eventually it arrived to the table at a Luke warm/cold temperature.
We were less than pleased but ate the food none the less. Before Carmella took off, I asked for another OJ, to which she replied "sure, is this your check? I have to add the second OJ to it". My partners all looked at me in disbelief. Not only was our breakfast mediocre, you are going to ask for the check back to add a $2 glass of OJ onto it?
Now I wasn't as mad at that part as I was the next part. Upon paying for our meals, we were notified that there is no discount for EMS or Fire, the cashier says she only has a Police discount. I am in complete shock... I would like to be contacted via cell phone to speak further about this issue.
When walking in this morning into the dennys located at 9545 W Flagler st I was prepared to wait for a table as well as for my food but I was not prepared to be skipped while waiting for a table because the gentleman at front serving as the host was calling the wrong name or to be treated as if I was out of line for pointing out that my husband, young child and I were skipped. Nor was I prepared to wait while sitting at the table for over 20 minutes to be acknowledged by a waitress who's walked by our table at least 10 times now or to have to flag down a bus boy just to get a glass of water. I understand that they are busy but at the very least I expected to be acknowledged and told that they would be with me soon. It has now been 30 minutes and throughout the process of my writing this message I have yet to be tended to.
We sat down to order and were told the coffee was not ready (at 4:30 Dinner) after ordering 2 tables whom came in after we did were served. After waiting almost an hour we left without being served our dinner (only eggs ) we did get our drinks after waiting for the coffee to brew for 5 minutes! But the wait staff had lots of time talk talk with each other as well as friends who did get served!
we arrived at 9:24 p.m. four employee's at register and none seated us for several minutes nor would make any acknowledgement that we were there later one told one so seat us...it took about 25 minutes to get our order and not but a few in Denny's. Toast had been crushed before toasting, bacon had no taste and half of one piece was missing, waiter spilled tea in a large mess on table and walked away not bothered to clean it up..lots of talking from kitchen with breaking dishes...coffee poured with lots of bubbles like someone really shaking it for a while before bringing it unknown why.....never seen that before... to a foam..on top...order number 307014 did not want tip on card unsure what happened when I left I didn't say anything to employee's about service. I would rather have you handle it seems to make a difference because I feel Denny's corporate office cares we eat a lot at different Denny's and you can see problems if present...this was at Canton Texas on i20.
I went to Dennys because I have been told how wonderful they are. I ordered fish a new item on the menu this was a Sunday afternoon. the waitress said they were out of fish. So I ordered something else. she never came back to see how it was I wanted a refill on my water witch I never got. I will not be giving anyone a good review on Dennys.
On January 25, 2015, I took my handicapped mother to the Denny's Restaurant at 1140 Hillsdale Ave., San Jose, CA 95118. It was 10:00am and the restaurant was not full, yet I had to sign-in. When I signed in, I put I wanted a booth. Although there were booth available, the waitress that came to seat us, purposely put us at a half table in an area that was not a good spot for my mother with weak knees and a cane to sit. When asked for an available booth, the waitress rudely said no. At this point, we left. The waitress was rude and seemed to take pleasure in telling us we could not seat in a booth. What kind of customer service is this; especially when Denny's is an AARP company and my mother is 80 years old. Rude, horrible, obnoxious behavior by a waitress.
Me and my mom wanted to check out the new Denny's, and we got there about8:45 am. We ordered pancakes and Moons over my Ham, It took 25 min. to get our breakfast. I had to wave down a waiter for more coffee HIS name was Luis i do be leave.couldn't get eye contact with our waitress . I did not get her name ( but she had red hair). Our waitress didn"t even come over to see how we was doing. As we was waiting for our bill, i noticed Deana, another waitress as i had told my mom i wish we had her... She had checked on her customers and also apologized to them for not bringing them coffee. She was working clean on the other side of the room., plus where i was.Don't get me wrong We will not stop going to Denny"s. Just wanted to try the new one. I was not impressed with the manager ether. i had told him i was very impressed with Deana and he said i was just saying that, she's probably your daughter. i have 4 boys no Daughters . i wanted to tell him about our service and he snickered and left. REALLY. The food was blaw, I over looked it sense the grill still needs to be brook in. i was a waitress for 20 yrs and i started at 17. So i know good waitresses. i didn't have any money to tip Luis for being so kind with a smile. i had ask the cashier if i could leave a tip on my credit card for Luis and she said no. she was a Jewel also. So i didn't leave a tip. Felt bad, but oh well. I do not have The ID # for her. i have a receipt only. I hope you don"t just throw this under the rug.
On 1-14-2015 I ate at the Denny's in west Memphis Arkansas that is I the flying j truckstop. I wasn't greeted whatsoever... And then had to wait over 10 minutes to place my drink order. Stellar service indeed!! Then when I placed my order.. I seemed to have aggravated the very rude and RACIST girl.. As she muttered "white motherfucker" walking away. Never again will I step foot in this or any other Denny's..
We waited over an hour for our food. Then they brought our drinks out on dirty cups. When we order take out they leave out half our food.
I slipped and fell in their store. They didn't check to see if I was ok. They all just all called me a laid and walked away.
Went to Denny’s in turnersville got seated ordered food right away people were seated after us like 6 or 7 tables we waited almost hour for food we had to go up to ask where food was manager nor waitress ever came to tell us what was going on is this how a business is supposed to be run
My wife and I went to Denny’s in Hemet, CA #7081. March 27th 2014. I had “cowboy steak” with hash brown and pancake sides with coffee included. Meal was excellent as it always is. Service was excellent. However we didn’t finish our orders, so we asked for “2 doggie bags”.. waitress brought them. We boxed them. I paid the bill , went to restroom , then went to table to leave tip and pick up doggie bags.. They were gone. I went to the manager and asked for them. She came back and told me they had been thrown away. I am very sad and disappointed. I have been a customer of Denny’s for over 40 years. I feel I should have coupons for our next meals at Denny’s. Thank you. Clifford Allen 435 Northwood Avenue, Banning, CA 92220.
On march 22nd 2014 I was fired from Dennys Portage,In) for no reason it wasn’t job related,. I was getting an interview for a second job across the street from Dennys and charleston (general manager) came in and purchased alcohol and he saw me being interviewed and told the owner of the business I wouldn’t hire her she’s bad news. the owner where I was being interviewed told me what charleston said. I was shocked at that . I went to work at Dennys that evening I worked three nights a week at Dennys and Charleston told me to leave and enjoy my job across the street.I cannot believe he was so rude and I never missed a day or was even late all the time I worked at Dennys I don’t think that was very professional of him. He told me not to call corporate because their would not be anything done about this situation. Thank-you Judy Husk (219-654-4058)
My husband and I love Denny’s and always treated very nicely but not today. First of all, we had to wait to be seated. Not too crowded but still had to wait. We were placed into a booth where the seats were torn. We got up and moved to the next cleaner/nicer table. Our waitress left to get us coffee which we had to wait for some time.
Our waitress then seated two more people across the way from us . She then returned to give them their drinks but we never got ours. We got up to leave when she approached us and told us a new pot was brewing. Why didn’t she come back to tell us that? We do believe that was a down right lie. I asked for the manager and when she came out the first thing she told us was “Well you changed seats, didn’t you? Why did that matter. I told her the reason we changed because the seat was all torn and broken. The manager was not nice to us at all. Whatever happened to the customer comes first?
The gentleman that is usually the manager we see, is very very nice and we know he would have handled the situation differently. Makes you wonder, how this woman got to be the manager as she was not very clean looking. We left knowing we will never return to that Denny’s again. The manager left and picked up for the waitress and blaming us for changing seats. Shame on that manager and blaming us when the blame should have been put on the waitress who failed to return with our coffee. Put the blame where the blame should be. Thought Denny’s should be made aware of this situation. Also maybe take a run over there and see that it definitely needs a good cleaning.
I got charged a $1.00 for One slice of bacon I never ordered I always order two pancakes. Two eggs and four slices of bacon which is $6.59. Yet the last two times the last being march 22, 2013 when I got the check the bill was $.99 for a fifth slice of bacon I did not order. It’s hard to tell how much actual bacon is on the plate since its all curled.
I am on a fixed income and come in around 1:00 am. I always leave a tip but if I go back to Denny’s I will deduct the erroneous amount from the tip. This started about three months ago. I did not go back after the first over charge until tonight thinking things got better. Also one order was completely wrongs he woman next door to me told me they messed up her Oder and won’t go back
Royse city has few late night places to eat but we are having a lot of new construction. Soon there will be more dining choices and I will remember the crooks in this town.
restaurant # 6425 The first complaint is we found a hair in our dish, second is there was no toilet paper in the womens handicapped stall, third was the sink in the ladies room was ready to fall off the wall, and last but not least the manager did not even offer an apology for all these flaws or give us a break on the price, very very very rude of her, she should be fired!!!!!!!!!!!!!
I was at Dennys on 3/12/14 in Belle Vernon Pa and myself and another guest had ordered our meals they brought them out and they were not even close to what we had ordered and we asked the server about it and she said I told the kitchen they were wrong so my opinion is this issue should have been corrected back in the kitchen if she new it was wrong so she took the meals back and the manager came out and was very Rude to us and we were not treated very well the whole visit the manager should not be managing at restaurant I would not recommend this restaurant location to anyone and will never go back which is really disappointing.
Restaurant #8006 14697 Duval Rd, Jacksonville, Fl 3261. The grits was cold, the entire meal was not at serving temperature my wife meal was not fit for human cosumption. Restroom dirty. Parking area was filty, dumpter running over uncovered very unpleasant view. My wife insisted that we leave a three ($3.00) dollar tip. The cost of the meal was sixteen dollars and ninty-eight cent ($16.98). With tax eighteen dollars and seventeen cents ($18.17). We had table grace over the food and left it on the table. Thanks in advance for helping me with Denny's contact information.
My Husband and I went to dennys ( Center of New England) and he ordered a Philly Cheese Steak omlete with just steak and cheese. Well he got eveything on it he sent it back and it can back with mushrooms which he moved aside and ate some of the omlete he said something to the waitress and she said you can speak to the manager so he told the manager what happened. The manager said well does this happen in all the restaurants you eat in. Like he was saying do you complain just to get free food which we don’t and we pay for our whole meal there, We go to dennys twice a month and never had a problem.
When we entered the restaurant, the wait was not long to be seated. Once we were seated, after about 10 minutes, I had to ask for a waiter so we could order silverware,drinks and food. It took 10 minutes to get our drinks and another 20 minutes to get our silverware and food. Our food was incorrect and we had to go and get the waiter to let him know. About 10 minutes later he brought our correct order minus our toast. I did ask him for the toast and he said that it would be ready shortly. After we called the waiter to our table for our ticket, he brought the toast as we were walking to the cash register. During our entire visit to Denny’s we were watching the manager. (Kim) People were coming in asking for applications.
She was laughing and telling them that they were out of applications. We also noticed how much time she spent at the register laughing and flirting with the male customers, while being short with the female customers. She at NO time walked around checking on the employees or checked with any customers to see how things were going. There were several customers complaining about the service when I went to the register to pay for our food.. The manager was unconcerned (with her attitude) and rude. (short with words and unapologetic) Several employees had dirty and wrinkled cloths. I spoke to her with my concerns and she again appeared to be unconcerned. I asked for her managers name and number.
She gave me a number that I still have not been able to reach anyone on. This matter happened on 09/06/13 and today is 09/20/13. I called the restaurant today and spoke to Julia who asked Kim for her bosses number for a customer who had a complaint. Kim said” We can not give out that information.”This Denny’s is opening a new restaurant near Mack Road and Stockton Blvd. in Sacramento. I sure do hope that Kim is NOT the manager and that the employees are clean and have better customer service skills. Kim needs customer service training. She listens but does not hear customer concerns. I hope that whoever reads this takes a better role of customer satisfaction then Kim did.
To Whom it Concerns:
On Sunday March 28,2013, our family visited the location off of Hwy 59 and Gessner Blvd. We arrived at approximately 9:50 am, we were a party of 4 adults, 3 children, and a baby. Parts of our food began arriving about an hour of us being seated, and much of it is either cold or lukewarm. After repeated, requests of syrup, butter, silverware and food which was not brought out, I approached the manager who stated to me that all the food is cooked to order and takes time????? I have previously managed an IHOP restaurant and would never dream of replying to one of my customers in that manner. Not only was our food unsatisfactory, but the restaurant was hot, a portable fan was being used in the room we were sat, and the restroom was in need of cleaning.
As much as we have enjoyed other locations of Denny’s, we will not be patronizing any Denny’s location again.
My wife and I travel the I5 corridor quite often, visiting our children at college. We stop at Denny’s quite often, because it is familiar. Recently we have recieved poor food and service at quite a few of these restaraunts. We stopped in Gustine, today, at 5:00pm. The restaraunt was uncomfortably hot and the waitresses did not seem to know we were there. The service was very slow even though there was only 4 tables with customers at them. We were very displeased and may have to stop going to Denny’s all together!
About 2 weeks ago my fiance and I went to Dennys near Fort Myers Beach, ONE OF OUR FAVORITE PLACES TO EAT, we usually go at night but it was after a Drs appt and we were starved!! (This email is late because I had my son and I’ve been crazy with him.) We went in took a little over 15 minutes to JUST TAKE OUR DRINK ORDER, my fiance ordered a coffee, myself a Fanta, 19 minutes and 37 seconds later the server returns with a Dark soda and a coffee, He apologized and said he’d get my fanta my finance asked for sugar 21 minutes and 53 seconds later we got up and left the server sees us leaving and shrugs and says, “O well.” I turned around, being a manager myself knowing WITHOUT CUSTOMERS WE HAVE NO JOB, looked at him and said, “Words like that are uncalled for and inappropriate!” He smirked and continued with his current conversation with someone he apparently knew very well! I AM APPALLED WITH THIS TIME OF SERVICE I ASKED FOR A MANGER AFTER WAITING NEARLY 25 MINUTES I JUST GAVE UP AND LEFT I AM SURE THE MANAGER WAS NOT NOTIFIED THAT WE WANTED TO SPEAK WITH THEM!!! Sadly after this experience i am not sure if either of us will return to Denny’s! This guy didn’t even seem bothered with his actions!!!!
I am a regular customer at the dennys in Hempstead Texas my family visis this restaurant every weekend. tonight has to be the most horrible night I’ve experience there. we arrive there around 8:45 p.m.a party of 5. it was to be exact 4 adults and 1 child. the person that waited on us… “Quote” its my second day what do ya want to drink.
My granddaughter ordered a strawberry banana smoothie she was told we don’t have the stuff to make that. we had to ask for refills on our drinks. we never got silverware we had to ask for napkins. my son order breakfast and his plate was not complete we asked for the item that was messin they never brought it.
We asked for a order to go, the waitress told us that we could not order it until we went up to the register to pay for our food. So we ordered a bacon cheeseburger plain, when they gave it to us it had lettuce & tomatoes.then she charged us for kid plate which kids eat free between the hours of 4-10pm. It was very unpleasant!! I am very disappointed in this restaurant.
I visited the Mobile hwy store in pensacola fl tonight. The serviceDennys or tell my colleagues we have to choose somewhere else to eat.ed good, we were quickly seated and order taken. The server brought our food out 2 grand slam sluggers. 1 meal was ok but the sausage ewasnt cooked, the second meal had undercooked eggs that were cooked barely over easy when over medium was ordered, the sausages were under cooked and the server never came back to the table. I couldn’t ask to have the eggs & hashbrowns redone because there was no longer service from any server or manager. I finally stopped a server who was able to give me my ticket and as she tossed it on my tabke she quickly hurried away.
I proceeded to the register where the manager was told he’s going to complain to corporate. She barked out my total and swiped my card and never asked what was wrong ir if they can do anything to make it better. She didn’t even give me my receipt fot $17.00 and change.
I travel a lot for work and I prefer Dennys and I hop but after this experience I will have rethink where I can have experience.
I hope that this is an isolated incident and I dont have to avoid dennys
Last night (2/16/13), my friends and I went to the Denny’s on upper front st. in Binghamton NY (according to the receipt, restaurant #8194) as we do every Sat. night after bowling and we have never been so upset and disappointed. There were 5 of us and it was around 9 pm… First we waited almost 15 minutes to be seated, there were only about 7 customers in the whole place, we finally got seated and waited nearly half an hour just to have our drink orders taken. We ordered about 45 minutes after we were seated. The appetizers we ordered came out about 30 seconds before our meal, 4 of us had ordered skill it meals that were served on plates and were cold! We heard the waitresses yelling at the cooks that they were skillet meals, the cooks yelled back “oh well guess they’ll just have to eat it off a plate”! The waitress was very unpleasant and never checked to see if we needed anything. We have never been displeased with the service or food but last night was ridiculous! Even when we said the food was cold no one seemed to care. We all finished with deserts and even they were not up to par! I am afraid that if service like this continues we will NOT be visiting anymore! The rudeness was inexcusable! I rarely complain but I feel something should be done. We spent almost $80 between the five of us not including the tip, which she did NOT deserve!
went to Dennys on 82nd st Inpls, In…they dropped my cr card in a slit on the counter and it was locked in there,,,, the manager had no keys…called the gm she refused to come unlock it…the lock box was to be for cus complaints but there was no forms to fill out just an open slit on the counter where you pay!! They sd I would have to come back the next day!! What if that is the only source of income I had??
What I was on vacation or traveling to someplace on a time restraint?? The sd I would have to come back my daughter sd thats not exceptable we have to have her cr card back tonite they sd no one had a key but this gm girl…came back the next day drove 15 miles back and the manager isnt even there hes ( Travis ) hes running errands!! They are out of food and or supplies!! So I waited…finally he came because I sd im not leaving without my card!! he gave my card back and explained my issue with that process he couldnt have cared less,,,
never even offered me a glass of water or sorry for you drive back!! What business has no key for there” customer complaint box”? What gm expects you to leave your cr card there with them??What manager for a restaurant is running errands on there shift?? If I didnt get the card back I was going to call the police! Would you leave your cr card all night in some reataurant?? Worse thing they didnt even care…just leave it was the answer
I went into the Denny’s on the Carlisle Pike in Mechanisburg PA at approximately 10.35am on Saturday January 19th 2013 and recieved the most horrible treatment in my restaurant life. After waiting a considerable length of time to be seated I asked the lady at the cash register if Icould seat myself ? She barked at me is such a fashion that I felt absolutely be-littled. She told me that three of her wokers called out sick with the flu so everyone was busy so I should just wait and someone would get to me in a while.
Ten minutes later a waitress tried to seat me in an isle table and I made the mistake of asking for a booth instead. The attitude from this young female was so alarming my guest who was a caucasian female had to ask her to calm down since all I was asking for was a change of table. My waitress name was Janet and she started out being pleasant until I asked her for a clean cup because the one I had for coffee had lipstick stains. Because of this I waited over an hour for my order.
I had one cup of coffee which got cold and distasteful after about 20 mins and to top it all while I was waiting for my order when I saw the waitress Janet leaving the building. I could not believe my eyes, I thought the waitress was leaving so I went outside to see for myself, only to find a group of waitress standing outside smoking. I was in total dis-belief, I was waiting over half an hour for my order and the waitress was outside smoking. I was further dismayed when she came inside and grabbed her notepad without washing her hands and started taking another customer’s order. Strange enough this customer got served before me. I called Janet to complain and she brought my order which was almost crisp from being under the warmer so long.
To top it all I got cheated out of the bacon in my order and I asked for sugar-free syrup twice and got completely ignored. I am an African Amercan male and I truly believe that I was the victim of a racist encounter at this Denny’s. I could not eat this terribly dried up breakfast.Tthe order was not complete as the menu stated, and I was still charged for this horror show. The restaurant number was 1342 and the order number was 513935, the table number was 108 and there were two guest. . I will absolutely contact by legal council about this encounter because as a matter of principle this was wrong, Denny’s should be ashame of themselves, I will never visit this or any other Denny's again.
My family and I were at Dennys in Yakima Wa and the server there, her name is Summer Wildflower, was talking about her Sexual Herpes and how she abandoned her husband and her children. Now I do not appreciate that kind of behavior around my family, especially at a public restaurant and I think that she should be fired. She acted also like a W**** taliking about all the guys that she went out with. We will never go there again and if you have any morals, neither will you.
On Monday January 7, 2013, I parked in Denny’s parking lot and slept in the car along with my child. We stayed at the Denny’s parking lot, because it was well lit and we wanted to feel safe from my physically abusive boyfriend. The next morning, an employee reported us to the police for being parked there. If an employee had asked us to leave we would have done so. I just wanted to feel safe for once. Police officer pulled in beside me and asked if everything was ok, and stated he was called there by a Denny’s employee. I informed him about my situation and that I didn’t know I had caused any problems. He drove my son and I to police station where we would wait for Women In Need to arrive. Meanwhile the vehicle was still parked in the Denny’s parking lot waiting for the owner to drive it off the parking lot, which happend to be my very abusive boyfriend. Upon arriving he stated that the waitress told him that my child and I had been taken to a shelter, and told him exactly where the WIN was located, and stated she too had once stayed there. WIN has a very strict policy that NO ONE may tell anyone where the “safehouse” is, and if someone is picking us up, we are to meet them elsewhere, so that others will not be jeopardized. Because of her telling my abusive boyfriend where the battered women’s shelter is, my child is now scared that he is going to hurt us. The whole purpose of the shelter is for women and their children to be safe. It was not her place to tell him and put my child and I in a dangerous situation. She doesn’t know me nor my boyfriend, and I cannot comprehend why she would tell anyone where to find the shelter. I hope she is happy that my child is so frightened he can’t sleep at night, because of her actions.
My friends and I visited Denny’s in Evansville, Indiana on Wednesday night and had horrible service. Our waitress was not available most of the she hardly ever checked on us. Our drinks remained empty for up to 10 minutes without her refilling them. My fiancé asked for seasoned fries but got regular. I ordered an apple juice with my meal and it didn’t arrive until 5 minutes after my food arrived. When it arrived it did not look at all like apple juice, it looked like cloudy water. I couldn’t believe she would serve me that as apple juice. I could tell immediately that the syrup had ran out and it was mostly water. When I told her it was mostly water she said it came out of a machine so it was probably all like that. My daughters grilled cheese looked very unappetizing, it was burnt. My experience was one of the worst I’ve ever had at Denny’s.
On 1/2 /2013 we decided to have breakfast at Denny’s in Lake Havasu, AZ #7085. I have been a truck driver most of my life before retirement and I could always count on Dennys for good breakfast food. This restaurant advertised that it was under new management so we expected this would be a very enjoyable experience. To our dismay the food served was cold and not very enjoyable. My husband ordered bisc&gravy and a side order of sausages. The gravy was cold and the side order of sauages was on a plate that had grease on it and it too was cold. I had pancake which were hot but the bacon seemed like it had been precooked and was just waiting around to be thrown on my plate, not hot of the griddle. The servers were seniors and I am not sure it this was there error or the cooks, but whatever it didn’t prove satisfactory. We had to track down any server just to get a refill on our coffee. What do you think? What could be the problem with this restaurant? We like Dennys and want you to know so you can check into this and make it better.
Complaint regarding Denny’s in Belleville, Ill.. Several on-duty detectives with the Belleville Police Department dropped in to Denny’s while working on-duty. The detectives had their badges and their guns. I guess This bothered a patron who then complained to a manager, David Rice, who then complained to one of the detectives: Please take your gun to your car or leave.
As a patron who eats at Denny’s I will Never return to your restaurant because Denny’s doesn’t like the police. I live in Oaklawn, Il. And I have several Denny’s near my home and because your chain discriminates towards law enforcement that protects us I will choose a new place to fine with my family.
I have been a customer at the Denny’s location in Taylor, Michigan for over five years going at least once a week. Stephanie, one of the waitresses has kept my friends and I going throughout the years because she is the best waitress I have ever had in any restaurant. I walked into Denny’s this past week and knowing that I am vegan, she immediately informed me that they will no longer be carrying the vegan burger. As there are few options in Michigan to have a meal without meat, I was very upset knowing that after I could finally have a real meal here, it was taken away. There are many people that I know of who eat the same way I do, wanting to simply be healthy when dining out with others. With so few options one can understand how upsetting it can be when they are no longer an option. Not only is the vegan burger no longer an option, there are hardly any options that are meat or dairy free. I would just like to simply make a formal complaint about the ridiculously unhealthy menu that started to make a change for the better but is declining back to unhealthy. I would also like to say that there are many waiters at this establishment who get no credit or perks for their hard work. They should at least get some sort of award for dealing with corporate rules, regularly intoxicated guests, and rude people in general. Thank you.
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