Denny's Complaints Continued... (Page 5)379+ reviews added so far. Upset? Call Denny's corporate: 1-800-733-6697
I took my aunt there for dinner. I go there regularly at least twice a month. My server falynn .E was awesome but the sirloin steak dinner was bad, so I asked to talk to the manager to get at least a discount but was told to me by another server that 15% of aarp that I already have was the only discount amount allowed. Jo Ann the manager never even came up front to tell me nothing. I am a very unsatisfied customer. I am definitely not going back for a long time.3/31/15 restaurant #7961 time 5:43:04 order #566170
On or about 30 March 2015, my wife and I stopped in to the Denny's restaurant located on I35E, Lewisville, Texas. We have visited many Denny's establishments over the years, and have received good, bad, and mediocre service at just about all of them. However the service at this particular location requires my time to comment not only to corporate but I will also copy this to their Facebook page! When we first arrived we were probably the third or fourth party to be seated so there was no wait time. This was about the only good thing I can say about our visit. We were asked for our drink order which was coffee with creamer and ice water, ( for each of us). When the waitress returned with our drinks we placed our order of an appetizer plate, cheese quesedila, cheese sticks, and onion rings. It was then that we noticed there was only one ice water, and one creamer for our coffee and one cup was only half full. Then we did not see our waitress again, the appetizer was delivered by another waitress who we had to ask for more creamer. Then we had to request dipping sauce and salsa for our appetizer that was delivered with only marinara (seriously for quesadila?).After being there for over an hour we thought that the bottomless cup of coffee thing was just a trap as no one bothered to bring, offer or suggest a refill. Not only will I never frequent this establishment but I will REFER all that I know to Waffle House!!!!
Can someone please fix the WIFI in dennys please. It's been 3 days now. Other dennys in the vicinity are also out. Hamburg and orchard park, NY. Thank you.
Every thing was (great) as it is every Sunday after Church we go to Denny"s in Leesburg Florida 34748. We have been going there for along time, But to day on the way out the cashier asked me how i was doing and was every thing ok, i said back to her just great just like all the times we get great service/food. I then asked how was she doing? she said on its all most time for me to go home my feet and legs hurt/Tired. I looked down at the floor and (GUESS WHAT) where this poor women had to stand for i have no idea for how long. THERE WAS NO RUBBER MAT FOR HER TO STAND ON, To me this is outrages to have a person Woman/Man stand there for a long time, AND yes it must be a long time she is there from the time we go in to the time we go out. Please have the Manger get a rubber matt for her/him to stand on. Come on treat the help right, i do not know her name all i know that she works hard and should work in comfort, it will make her job so much better. lets face it to face the Public day in and day out it is a thank less job.When the next time i go in i will look to seen what is on the floor. Have a nice i hope she will when she gets home.
After a night out with friends we went the Vincennes Denny's to eat. Not busy yet, we had to wait to be seated at a dirty booth and then waited for server for another 10 minutes. After sever came and took drink order it took 15 minutes to receive those. Which were not even correct. Server then took order and we waited for over an hour for food. We noted trays of food sitting in window from kitchen to be served to customers had been sitting there 25 minutes. To our surprise it was our food!! It was cold and like rubber!! No refills on drinks were offered!!! Our server was HORRIBLE and RUDE!!!!! We complained and she rolled her eyes and went about her business for 10 minutes before coming back to fix the problems. Just ridiculous that we wasted over 2 hours to NOT eat anything!!! Sadly we were not the people who were unhappy and got up to leave. A lot of money walked out the door not only for the business but the server herself!!!! My friends and family for that matter will not go there to eat again.
Waited over 45 mins for the food and half of the food was cold. New port Richey dennys is horrible.
I went to Denny's in Allentown off of airport rd. to celebrate my sons 11th birthday. I brought a cake, asked if they could bring it to the table after we eat. Most restaurants will and sing as well. We ordered, ate, and waited. Waitress was busy but motioned as if we could wait she would bring it. We were there 3hrs all together, until we asked for cake and she said she couldn't do it. We still had not even gotten a check. I was mad and went to pay. They couldn't find our check, I paid another bill, then they found mine and I paid difference owed from correct bill. I believe mgr was the one who took the money. As I complained about my sons birthday surprise being ruined he never even apologized. I paid $63 and was very unsatisfied and quite angry. An apology and some discount would have been appreciated.
The food was horrible! We paid 17.00 for becoming ill as soon as we left! We both had hard stomach cramps and then we both became very ill! We did not enjoy the experience at all! Also ,it took a long time to check out when leaving. I had a club sandwich with very little bacon,lettuce,and tomatoes. My friend had ordered a southwestern dish and he said it lacked flavor and was served cold . We ate in Fredonia,NY. WE both felt the prices were too high for the quality of food and both of said we would not return. We both felt we could have ate at Wendy Restaurant and had better food.
There were 8 of us total that had a really bad experience. Our party got seated and our server took our drink order. 20 minutes later another party got seated, (during this time our server is getting our drinks )the other party was done eating we just got a our drinks and our waiter was taking our order. Then about 30 minutes later our order comes out. My child did not get her meal. Why you ask, the cook did not make it. So we now wait for her meal to come out. Needless to say that all of our meals did not come out together. So some of our party was almost done eating and other were starting to eat. As we are waiting, all of the servers are talking in one group, dancing around having a good time, and this fat waitress starts flirting with my husband. Now I am pissed about the whole situation. When it was time to leave my husband went to talk to the manager (which was a little Asian lady) she roller her eyes at us when we told her what was going on and just stared like she didn't even speak English. When I start talking then all of the waitresses are standing around listening to the complaints and not doing there jobs and are so freaking nosy. This is the worst experience that I have had in a long time. The manager asked what we wanted from her, of course we want a good experience, my kid didn't get her meal until later later, she then took it off the bill but she was rude. So who is going to do something about the staff at this location? This location is the Fort Myers on Summerlin Rd.
Have not been to Denny's in years. Now I know why. My visit was in Des Moines, Wa. The highlight of the visit was the very sweet waitress. I had a sticky menu. Season fries were cold. Never received water my husband requested. Chicken strip, very dry. Order no tomatoes in the super bird, received tomatoes. And talk about an old, tired building! I predict the end of Denny's if you don't take a serious look at your business.
This facility is located/ connected to the Fly J Travel Plaza in Carlisle, PA. At around 10pm local, decided to go inside and get bite to eat. Longer than normal wait to get seated. There where approximately 10 to 15 patrons. Was supplied with coffee and water and order was taken. As my visit extended, there was a surge in patrons. Of the five employee's there, this was based on name tags present, only one was trying to accommodate all the tables. Dirty dishes where piled up on lunch counter and on several tables. Several patrons upon trying to leave where left standing at cashier counter for 10-20 minutes while that individual was standing behind service counter talking and enjoying a beverage. Two tables near myself where concerned that it was taking so long to get service and then their meal. Both tables expressed their displeasure to their waitress. When she passed this on to what appeared to be Manager, his reaction was to hide in back of kitchen for about 20 minutes.
The collection of DIRTY dishes was passed over by same manager several times, even though he looked at them in passing. When I asked if he was manager, he replied in the affirmative. Asked same individual why there was so many dirty dishes in the service area, he rattled off several excuse's. One in particular about the cook had cut his fingertip off, this after or during the preparation of my meal?? In the end his excuse's and complaining about lack of good help, told me he was looking for another job anyway and really didn't care. His followup actions to the complaint's by the two tables was to go back and holler at Employee's. In particular the only one that was trying to take care of all customer's. As a 37 yr. Customer Service Based career, this entire situation was the Acting Managers FAILURE.
His overall appearance and attitude was one I expect from a much younger person. To have subjected every patron to the site of dirty dishes everywhere and possible exposure to blood in their food, is totally unacceptable. And when approached by PAYING customer's complaint's, excuse the cause he is looking for another job, just out right WRONG. Yes, asked for his name, due to no tag on the dirty and frumpy clothes, it was given. Mr. John Torres is the representative of the attitude and appearance of this location. Thank you for the forum to vent this concern. As drivers we really don't expect our concern's to be taken serious, but some of us still try.
We live in Thousand Palms and enjoy the convenience of your Denny's #6863 on Varner. However, you only have shade cloth on your windows and our desert sun is way too hot for this thin covering. When the servers pull down this shade cloth the sun still hits you directly in the face for your entire meal. You need to install blinds that can shut out the bright sun after 4:00 p.m. in the afternoon. Without blinds we won't be eating at this Denny's until winter. We are already 90 degrees in this area, with bright sun hitting directly on the entire row of booth seats in this restaurant.
This Denny's restaurant on 27960 Southwest Freeway Rosenberg Tx 77471- is in not such a great location BUT they are often VERY busy; mostly any hour of the day and week. I haven't had really any issues with the service, just the place itself. It is sooo terrible. Run down, and needs a remodel. The ceiling is nasty, cushions on the seats are falling apart, and the walls are yellow amongst other issues. I took pictures if you would like me to email them! PLEASE help this place!!!
We love our neighborhood Denny's due to the excellent service we are given from Jamie Lee. She always makes us feel special with be Bright Attitude. This young lady is a real asset to your company. However While we were at this location Sunday 03/22/15 It was the first time being there during a shift change. We felt very uncomfortable due to the fact of a young lady named Sonya speaking negatively about Jamie Lee and made it very clear she didn't care who herd it. Complaining Jamie Lee doesn't do side work. The other lady that was talking with her tried to make it clear Jamie works hard but she just kept on complaining. Jamie came and asked us what was wrong (she could see it in our face we wernt happy) She asked the ladies to please keep it down her regulars didn't like the conversation. Sonya then left and went to the front. You don't need this negative attitude bringing down this group of awesome people.
Ordered kids breakfast chocolate pancakes with bacon and a side of scrambled eggs, no eggs with meal, hot chocolate didnt have whipped cream as had in previous trips , ordered a meal to go , ultimate omelete and left my nine year old at the table with my coffee while we were waiting i paid the bill, turned around to see bus boy take my coffee, waited additional 15 minutes for replacement coffee , then no spoon and no cream, totally frustrated by this terrible service, will be choosing a different company for our dining from now on. Cant give you the ticket number cause i wasnt given the receipt, but was at the dennys on north central express way in mckinney texas.
My husband went to dennys this morning at approximately 7:30 22 March for breakfast at the restaurant in starkville Mississippi location. He said there was only 2 customers there so he thought quick service. It took 20 minutes to get waited on, coffee was cold ,hash browns were burned, eggs were cold, and sausage was inedible. No waitress would come back to see if anything was ok and when he paid and told them how bad it was, they told him "whatever". We had heard this place was bad but couldn't believe it. Now we do. We won't go back. Someone really needs to look into how this place is being run.
I was very upset when the waitress Angie made the remark don't bother coming in here if you cant leave a better tip because I only left her a 5.00 tip. If 5.00 isn't enough tip for her then I will take my business else where and make sure my family and friends do to. Once we had to wait till she came in from outside smoking to get our food that was setting up there waiting for her to bring it to us. The place of business was Denny's at 41 Heather Ln, Perryville, MD 21903.
I waited 45 minutes for my food and still did not get my food. It was only 3 customers at the restaurant and the employees was eating before the customers. The employees was constantly playing instead of cooking the food. I got up and left because service was very poor and the manager cannot control her shift.
My boyfriend and I went to Denny's on brewerton rd/ route 11 in Mattydale NY ordering to go. A few minutes into being there, a cop and two men walked in and she started talking to the cashier/ waitress, explaining the situation. The waitress then called over the manager at the time (Tina) and the cop then also explained to her that the two men were traveling all the way from Canada and were just involved in an accident on the highway caused by a drunk driver. They had suitcases with them and their car was now totaled, they had no where to go for the time being so she was kindly asking the manager if they could stay inside Dennys for about 3 or more hours to sort everything out.
Tina refused the cops request, saying that if someone was to ask why they are there for so long it would put her in a bad situation. She also said something about it being in Dennys policy of a time limit. She then states to the cop "I'm only here for the next 2 or 3 hours anyways and I'm the last manager on for the night so I don't care what happens after I leave." Why state such a strict policy if you don't even care about it being implemented? She turned down a cops request for these 2 stranded men in a terrible situation for some policy that doesn't even matter to her. I would love for someone to email me about what can be done about this. She does not deserve to be a manager anywhere, especially at a family diner. Thank you.
I had the worst server of my life at Dennys in Cameron Park CA. His name was Trevor. He was the most unfriendly rude server I have ever had. Didn't smile once, didn't ask how my day was going or tried to be talkative. He brought out food and walked away. He came over to my table and said "you good" I have never once heard a server say that to a customer. You say "how is the food tasting? everything okay? is there anything else I can get you not "you good". I was very disappointed with the service and will not be coming back again.
Went to try the hot sizzleing filly steak breakfast when it came it ws cold cheese already thick from cold did not cover plate as it shows this was at centralia wa. we not go back we always go to the one in chehalis wa so we know how hot and how much is surpost to be on plate. Thank you
Took 8 min to just get water, then finally we ordered we both were trying the new sizzling filly steak. When we got it, no sizzle was cold, you ever eat cold cheese an peppers with cold eggs, yak. This was at Centralia as we always eat at Chehalis Dennys. Now I am done with centralia. The plate were not only cold bet there was not a cup full on each plate, nothing like on tv. Sorry!
I went to Dennys in Apopka. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very waterI went to Dennys in Apopka. It took over 40 min. For my mom and daughter to get chx. Fingers. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very watery. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning! y. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning!
On Wednesday nite 3/11/15 around 8:30 pm. Me and a friend went into Denny's to have some dinner. Immediately when we walked in, no one greeted us At All. Finally a lady sat us down, when gave us our menus she just dropped them on the table and walked away. It took her 5-10 minutes before she even asked for our order or drinks. The whole time it just felt like we were bothering her and she really didn't want to serve us. I ordered a appetizer, a quesadilla it was not good at all more vegetables then meat. The food was at least hot. We received our entree and it was OK very greasy(southwest skillet). Server did not check to see if we needed anything or if we were pleased with our meal, did not offer to refill drinks. Awful customer service. I know how to treat customers I used to be a server at Tony Roma's. To end the nite I went to pay and she (Paula I believe her name was, only reason I know that is because I over heard her being nice to another customer) Really? Gave her my money and she was very rude Bucked her eyes like as if she was trying to say something. This is unexceptable service!!!! I will NEVER go back to ANY of your restaurants. And I will tell everyone about the awful service....
My husband daughter grandbaby and I went to eat at dennys on university dr in Huntsville Al when asked for a high chair I waa told to sit the baby ona chair because they didn't trust high chairs eggs were not cooked right they were still raw potatos were not cooked thruly sausage was cold the waitress didn't even ask if we wanted a refill on our drinks or coffee and to topit off we were being rushed to hurry up and pay never eeating there again thats for sure. ..
Took my wife and I 20 minutes before we got our drinks. While waiting for our food, we witnessed a customer trying to speak to a manager after sending her food back twice. (potatoes were hard and uncooked). She wasn't making a big issue out of it until the plate was sent back to her the same way. Then she walked up to speak to the manager, and he yelled from the kitchen and told her he was the only one cooking and he was the manager. She then stated that she had asked to speak to him, he then yelled at her and told her to pay her tab and leave. By this time we get our food, mine was highly over cooked and my wifes was ice cold.
I didn't dare say anything, as if he would have yelled at me like he did her. It wouldn't have been pretty. He then walked out into the dining area and yelled at her whole table and told then he refused to serve them and they need to pay and get out. He was so rude, I will not ever go back if that manger is ever working. He was a total ass and never apologized to the woman nor did he offer to correct the issue. I have never had an issue with this resturaunt. I am in the customer business, and I would never let my manager speak to a customer and handle things the way he did. This was in Lufkin Tx.
went to have breakfast at location at 8734 at 205 nugget drive sparks Nevada. 89431 They wanted to seat us next to a table with 5 or 6 men having a meeting. we ask for a table that was quite. The person tried to seat us only one table away. We walked several tables away to a more quite table. Then we heard the staff asking why we were sitting there. One said to the other we wanted to sit there. Then the manager ask the same thing to his staff where we could hear. There were only three or four tables occupied. Before they took our order we almost got up and left. We were thinking who would to set close a table 5 0r 6 men having sales meting. The food was not that good, the toast was cold, we never got an offer of more coffee until it was time for us to leave. We eat at Denny's a lot, but not this location ever again. You go out have a nice quite breakfast and this is what we got. Of the five or six Denny's we have gone to in the Reno area this location is a joke.
I live in Sharpsville Pa, I am a regular customer @ the Hermitage Pa. Denny's. Overall service is good. The wait staff and cooks have always treated me well. My problem is the manager. This man, ( name is John) has not only degraded his fellow manager's but has been downright rude and obnoxious to his wait staff /cooks. He follows certain waitresses around, creating a sexist workplace, many have seen him degrading the women. He has been too forward to one particular employee, I believe she is in her 20's and is very pretty, I am not the only witness to him talking too personal and I believe she could end up a sexual victim. I do not agree with his code of ethics, he does not respect his peers at all, and I do not think he should be sitting in a position of authority if he's constantly breaking the rules that he SHOULD be enforcing by setting example, since when does the manager not have to follow the rules?? How he ever got that far in a corporate business is only unjust and rediculous.
Went to meet son and wife for my b- day breakfast with daughter and girlfriend . Son and wife already seated at small table ,not enough chairs after hostess was told there would be 5 people.had to get another chair. By the way ,was not busy. Waited for ever to get coffee and Orange juice was ordered and was told after food arrived that they were OUT OF OJ,ARE YOU KIDDING. Oh also didn't get silverware till after we got food. Had to stir coffee with plastic straw! Got almost all of our order. Had to wait on toast ,tortillas and silverware. Manager ask how we were and when we told her about OJ she looked dumbfounded and said she will check for us. Came back and said OJ WAS still frozen. When she brought bill she said she took $7.00 off for inconvenience. We looked at Bill and the OJ we didn't get was still on Bill. Had to tell her at checkout to change it.
The level of incompetence was amazingly high. It started at manager and down to waitresses . Your hiring practices need to be 're evaluated so the people you hire are capable of doing their job . I have seen other complaints similar to mine so I guess your complaints fall on deaf ears. Dennys on Everhard rd in Canton will be the last place I ever eat. Your service ruined my time with my kids. If you need help on what good service looks like go to Texas Road house . They get all 10 s as you get all 1 s
Enclosed you will find a copy of my “birthday event” at one of your locations. My husband and I went to your location at 3832 Blue Ridge Cutoff, Kansas City MO. 64133, on February 17, 2015 at about 6:45:00pm. I got out of my truck and when I stepped to close the door, I slipped and fall between the truck and the door, hitting my back on the footing of the truck door entrance. When I looked down, I saw a clear sheet of ice on the parking lot where we parked. My husband helped me up and we went inside Denny’s. I told the manager that I fell outside, in the icy parking lot. A person folding utensils into napkins asked if I was okay, I said it scared me. I informed them that maybe they should put some de-icer out and she said she would take care of it. We were to be seated, we ask for a booth by a window, no problem. We both went to restrooms to wash up and sat back down ready to order.
We waited on a wet table and no napkin to dry it off. Finally after flagging waitress down, with lots of apologies we were asked for our order. Got our drinks and dinner, then we asked for silverware. The bread on the roast beef was hard and the amount of the roast beef didn’t look like what my husband was accustoming too from previous orders. The roast beef on the menu did not look like what he got. As a customer from another table was leaving, he made the comment about “of all the time he was sitting there, he was never offered a second cup of coffee. Anyway we ate and waited for coffee and drink refills and waited. Finally caught the waitresses attention again and she came over and we ask for seconds on our drinks and we waited again till we noticed that where they serve the drinks the waitresses were standing there eating cakes off the counter instead of getting our drinks.
So we just got up and asked for our receipt at the cashier’s station. I was given my order ticket and it was for two full meals. I was getting ready to mention that it was my birthday, when the waitress apologized again and said she forgot to tell the cashier. So my bill was adjusted and as my husband was paying, he commented to the cashier that she could pass a message on to the manager (who was not available or we would need to wait for) we had bad service and they need to fix it or your losing customers and out the door we went and we noticed that we had to be careful because they hadn’t salted the parking lot yet.
After getting home, my husband checked my back (where I hit it when I fell) and found some bruising. We thought about our experience and thought we should share it. I would not like for someone else to go though what we did. It is one thing when your businesses is busy, and you at least get your drinks, but when you have about 5 tables of people and your waitress’s were eating from behind and in front of the kitchen counter, or not around and or forgot us, well it doesn’t seem like the service we are accustom to from Denny’s.
In Sunbury, oh my food took 45 minutes to be served. Breakfast food at that. Then the food was undercooked because they had realized they lost the order. Had to send hash browns back. When the waitress brought them back I was finished eating. Then they tried to charge me for the darn things. Not only did they not apologize they acted as if I was in the wrong! The whole time I was waiting my waitress never once came by. I had to call for her all 3 times I needed something. Not only will I not darken another Denny's door I will make it my mission to deter anyone I can from going there. This is the worst I have ever been treated by restaurant personnel in my 47 years.
This occurred 01-20-2013 at around 5:00pm at the Dennys in Kaufman , tx.
My family is my wife, two daughters (3and 10) and me. Well when I entered the restaurant
I noticed that every table was full except a couple tables. But on the other side that completely empty. I asked
the waitress if we could have a private booth on the empty side. She told me no and that side was closed.
I then told her we want to eat in a private table or booth or we will go elsewhere to eat.
She then told me they were short staff. I just repeated what I had said before. She said okay and we left .We then went elsewhere to eat.
Not very good customer service and you shouldn't lose business cause of either short staff or a lazy employee.
My parents have frequented a local Denny's for years. That was up until 5 weeks ago when my dad passed away. I also, there son had frequented this restaurant with them as well as continued taking my mother in there since my dad has passed. Now the only way my mother can get to this restaurant is by me because she is wheel chair bound. In my frequenting this restaurant with my mother I had met this waitress. I had asked her out and we had dated for approximately 3 1/2 months. We had since broke up. Approximately a month ago I went in for breakfast and requested to sit in a different servers section not to have any contact with my ex-girlfriend. I left without incident. After my ex got off of her shift she went to the police department and filed a complaint That I was harassing her. they had contacted me by phone and stated I was know longer allowed to go up there when she was working. 3 weeks later, but not the first, I took my mother up there knowing what the ex's shift is, took her there on her day off. We went in there and was seated by one of our regular waitresses. Approximately ten minutes later we found out by our waitress my ex was called in to manage and that she believed my ex called the police on me. I immediately got my mother in her wheel chair and took her back out to the car. Just as I got her in it 3 police cars surrounde
My daughter and I went for breakfast at The Denny's at 2701 Atlantic Ave, Daytona Beach Florida, and I will NEVER go back!
I've been to that locationin the past and it was fine...but this trip will be the last. We sat, and one girl asked what we wanted to drink. We gave our drink order and I had to use the restroom. It was disgusting...sanitary napkin wrappers on the floor with full napking disposal trays...my shoes were sticking to the floor. I went back to the table, and expressed to my daughter that usually you can tell how clean a kitchen is by the condition of the bathrooms (I waitressed for 20 yrs). I had asked for extra cream for my coffee, and when it arrived it was filled to the top with cofee, but "poof", waitress was gone (the place was NOT busy, being it was 9:30 am). Probably 15 minutes later an older woman came and acted like nobody was going to take oour order so she would...I wanted 3 eggs and bacon. That's all. She said I couldn't get one egg cause they come in 2's. I said, "can't you just charge for an extra egg"? Nope, needed to order 4 eggs. My daughter wanted a moons over my hammy sandwich. 40 minutes later, nobody came to refill my coffe cup, or explain why we were not getting our food. Waitresses walked around and wouldn't make eye contact. The people in the booth behind us left without their food. I finally put a $5 bill onn the table for my one cup of coffe and mmy daughter's orange juice (ONLY because it was the only cash I had on me, and I didn't want to be arrested for non-payment). While walking behind the blg to our cars, i saw a woman and guy smoking with Denny uniforms on. I asked the woman if there was a manager I could speak to...she identified herself as the manager and asked what the problem was. I started with the service and then the disgusting bathroom, and she replied "Oh, that must have just happened because I've been in ther numerous times today". I said the f loor was so sticky, my shoes are still sticky...we went to IHOP, and I'm out $5 for a HORRIBLE EXPERIENCE I PAID FOR!
MAKE IT RIGHT! HIRE A NEW MANAGER AND STAFF. I want my money back!
Good Morning, I would like to put a complain on the Dennys located in El Paso, Tx on 9567 Dyer st 79924. My family and I went in for breakfast today on the 14 of January 2013, and the staff treated us horrible we waited in the lobby for 5 minutes, finally the lady at the register told us to sit where ever. She seemed like she didn't want to be at work which is clearly not our fault.
We sat at a booth and were waiting for a waitress which never came to welcome us, nor give us menus . We waited for a good 10 minutes and the waitresses were helping all the other tables except ours. After noticing that we were not getting service my family and I got up and left.
This experience gave me a different perspective of the restaurant and more than likely I would not go to a Denny's again. My suggestion is to hire more enthusiastic staff that are happy they have a job instead of people that dread going to work and take it out of the customers.
Good morning! I am a 55 year old male who has had a lifetime of wonderful service from the Denny's restaurant around the country until last nite. I retired from the City of Detroit in the year of 2008 and moved to belvidere illinios , Any state we flew too for conferences we made sure that there was a Dennys close buy. We made sure our hotels were located close to a Dennys restaurant. In 2008 we found a Dennys on east State street in Rockford Illinois Wonderful Staff, Wonderful Service, Wonderful food, A wonderful time, This was me and my wife date spot anytime anyday . Until last nite! They have changed Managers but the one last nite was the worst one that we encountered . The procedure of table assignment has changed to a fault the you lady name Stella took our names ands told us that there was a 15-20 minute wait wrote our name down on a sign-in sheet , Ok we said this must be something new . but we counted more than twelve empty tables, Than a White gentleman came in 2 minutes behind us and commented on stellas wig. And she quoted oh you like it and his name did not go on the list. He went and seated his self while the line grew at the door. The manager seen what had happened and came and found us a table out of many tables after 10 minutes of waiting. The manager took our orders, I decided to try the all you can eat fish for the first time and my wife ordered the hamburger combo. We never waited longer than 10 minutes for any kind of breakfast, lunch , or dinner and or dessert that we ordered. Last nite 30minutes and no waitress until the bill, The order of fish came with four fish sticks mash potatoes and corn. No pop refill or water. The manager told me that she hada put in another order of fish for my all you can eat order OK! maybe she noticed that she had treated us wrong in service.Qk 10-15-25 minutes pasted no fish ,no refills . I told the wife lets go its horrible service in here. Then the waitress came and said oh ill be back to fill you water and sprite and she had 1 fish stick in her and and said this is your all you can eat fish that the manager had put in. What a insult to the menu it states all you can eat fish on Fridays . I got up told my wife lets go. What a insult , Horible service,food,Manager. Stella asked how was the service and food and I told her horrible. Afetr we went to the car we were parked in front of the window the managers came out from hiding and here and Stella had a laughing good time. We will never go back to a Dennys restaurant if this is the service that you are now offering your customers you keep. You will be the topic of my Sermon Sunday Titled God is the only Service that will forever please you man will let you down.
Restaurant #8682 was a quick stop for a salad. Worst decision ever!!! While the server was pleasant enough, her attention to detail sucked!!!! I ordered the Dixie Fried Chicken salad with holding the onions while opting to have the cheese and the salad dressing on the side. My order was to go, not to dine in. When I received the order, the cheese and the dressing were on the top in a different container which fooled me, because once I got to my destination ans opened the container I was very upset to say the least. My salad was flooded with dressing , so much so I barely saw any foliage. The chicken was so hard and dry and minced up so tiny it might as well have been bacon bits!!! The lettuce was soft and mushy and had a lot of brown spots all over!!!! The salad was disgusting and a waste of $10.
I am a regular customer at Denny's and frequently order dinner from the senior menu. A choice of soup or salad is included with all of the senior dinners. I ordered the senior turkey and dressing dinner fron the current seasonal menu and assumed that soup or salad was included as it is with every other senior dinner. WRONG! The server returned to my table and said that the turkey was the only senior dinner that does not include soup or salad.
My complaint is that the menu needs to indicate that soup or salad is not included with the senior turkey dinner since this is a deviation from the usual menu. I am quite sure that I am not the only one that assumed soup or salad was included with the senior turkey dinner as it is with all other senior dinners. A simple disclaimer on the menu would have kept me from getting upset and leaving the restaurant without having a meal.
On May 6, 2013. We went to our usual Denny's Resturaunt at 3096 Aloma Ave, Winter Park Fl. for a late breakfast. It was very empty but it was Monday. We were promptly seated then the issues started. A waiter named John, and a waitress name terry were working We were seated in John's sections, but after 20 minutes wait Terry came over to see what drinks we would like, We explained we also wanted to order. She took our orders, no conversation, suggestions or anything , 15 minutes go bye again and then John comes over to take our drink order. We explained Terry had already taken our complete order.
10 more minutes to get our Sweet Tea and Coffee. In the mean time a table behind us has 3 adults and 3 kids trying to speak with Terry because their order is all messed up and what they did get right was COLD. She didn't do anything (whether she new how or what to ask she sent Manager over) He didn't even apologize or ask he could get anything else or refire the food. he just stood there. he walks away and they all walked out. Well our food had still nto come and we are getting ready to get up and walk out. Nobody came by to ask how things were, or offer more coffee or anything.
It was like watching everything in slow motion. Nobody cleaned tables, reset tables or anything. After what seems like an eternity or our food finally comes after sitting up on hot plates waiting for somebody to deliver it. We get our food and are more dissappointed,y i could only eat my hashbrowns and coffee, everything was cold. My husband was so hungry he ate, but i couldn't Terry the waitress comes by to give check, she says, "here's your check, when ready pay at register" No questions about how is food or anything.
So from the time our order was placed in the machine, and we got the check 48 mnutes had passed not taking into consideration all the time before our order. We are weekly visitors on the weekends at this Denny,bu tnow i don't know if i will even return. We asked to speak with the Store Manager when we went to the register and hes like what do you want me to do, he took only $3,00 off our check, He didn't care or anything. I was expecting my meal at least to be taken off, but just $3.00. It will be along time till i even consider going back to Denny's.
I seriously love dennys but when im budgeting every dollar for a trip im taking and dennys suprises me with $2.65 for a small glaas of milk & i had 2 of them. Just felt like i got ripped off since for one more dollar i could have bought a gallon
My family usually eat at Denny's especially after our night out affairs. Today, 1/11/13 at 1:53am the food served to me was not satisfying. I ordered the Latin dish pork chop. The beans looks like a soup beans ~ very different as shown in the picture. The rice is not cooked. You would feel the hard grains. The. Pork chop does not have taste at all and cooked very light brown. As much as I want to return my food, I'm scared of returning it coz my sister complained about the manager who was so unprofessional when our food were being served, I'm worried if I return it, they might mess with it. And since its past 1:00 am with no dinner yet, I have to just have to bare with it. We were in a different state at Orlando and Denny's were one of the familiar place to go to near our hotel. Maybe, we should have transferred to IHOP instead but we just feel bad about our server who was too nice serving our family.
3-15-13. Myself along with a few close friends went to Denny's Because its the local hangout at night. We all have our own conversations an the manger kicked out my friend because the server which we had was doing a terrible service.
So we were talking about it in a calm respectful manner and we get kicked out due to the manager being rude instead of talking to us. I come to dennys several days out of the week, I've never nor my friends/family have never been disrespectful at all.
3-22-13. I have the Denny's app, which is free that Denny's offer on the iPhone. Everytime we come to dennys we check in, along whenever I travel. The same manager that kicked us out before, again came up as we was leaving an paying out being rude, over talking us an saying we was cheating an scamming the app.
Okay we'll if you check in you get free food, drink,dessert,etc. well we was using it. End of story why aren't we allowed to use the app whenever it's offered.
Denny's Seagoville Texas
I have been working a Dennys for a month and two weeks my first week was ok but after that I have been yelled at in front of my customers cursing at others employees including at myself..the managers speak to the employeees as if we where animals...thetheanagers have favortism there's waitress tere that are dating the dishwashers and have all kinfs ogf drama but are never told anything..the waitress there spit in the drinks drop food and give it to customers..I thinks the managers are crazy frustrated women who spend to much time smoking and chatting with other employeees not doing there job..I had never been yelled at the way they do to me...its a horrible place to work at but until I find onither job I will leave
Thsi restaurant has the worst service of any Denny's I have been to. I was just in there and left( right behind another couple that left) There were 2 tables of 6 and 2 tables of 2 in there. it took 10 minutes to get a coffee, and it was brought to me on a small dinner plate with the coffe spilled on it. He took it back, I waited another 5 minutes,no coffee and no order! I have gone in there around 6 at night, with one guy only working! I am not kidding, this place is terribly run. I drove to the Dr nys on State street, Santa Barbara..this one is a gem.
I've been a customer of Denny"s for over 25 years and eat at a Denny's at least 4 or 5 times a week, mostly breakfast or lunch. In all these years, I've had only one problem, which they took care of gracefully.
This Sunday morning, March 17, 2013, my wife and I were having breakfast when I was brought a new bottle of hot sauce. I could not get the top off and tapped it with the palm of my hand and the bottom of the bottle blew out. Hot sauce went all over my clothes and sports coat. I told the waitress that they should either take care of my breakfast or get my jacket cleaned. She told the manager, Angela, what happened. At this point, manager Angela, came over and insulted me by calling me a liar.
I am 69 years old and have been in business for myself since I was 18 years old and this is very poor public relations. I paid my bill and left and will not return. This is store #6848 on Memorial Hwy. Tampa Fl 33615
We went to Denny's on North State Line Ave in Texarkana, Ark. There was no one to seat us to start with. We finally took a booth. The booths around us were dirty. Even though there were few people there. No one waited on us. The dish washer eventually brought us menus.
We never received water or had our order taken. One waitress took water to one table. The other stood at the register and talked to her friends. The first one then took a cell phone call and never got up again. Eventually my wife and I, as well as another customer got up and walked out.
We ate at a competitor across the street. They said they got a lot of business that way. It was 5AM on a Sunday morning andwe wasted 30-45 Moises of our time. No more Denny's for us.
I am writing to you from Hamburg, NY the location of your camp rd location. I will start that saying I am in the professional EMS field, I also am a Volunteer Fire Fighter. I am sad to say that along with the police agencies boycotting your restaurant, the EMS field will be added to that after today's incident.
Me and six other on duty EMS Paramedics went to breakfast at the camp rd location. We parked all three ambulances in the parking lot, and all walked into the restaraunt in uniform, (jackets, hats, uniform shirts, radios, and bulletproof vests) we were taken to a large table where we were waited on by Carmella, a very nice waitress.
We ordered our breakfast, and several glasses of OJ. While waiting on breakfast, Carmella brought out all separate checks for me and my other paramedic coworkers. I was extremely thirsty after working a grueling 13hr shift so I drank my OJ rather quickly. We were talking for a bit, waiting for our meal. Eventually it arrived to the table at a Luke warm/cold temperature.
We were less than pleased but ate the food none the less. Before Carmella took off, I asked for another OJ, to which she replied "sure, is this your check? I have to add the second OJ to it". My partners all looked at me in disbelief. Not only was our breakfast mediocre, you are going to ask for the check back to add a $2 glass of OJ onto it?
Now I wasn't as mad at that part as I was the next part. Upon paying for our meals, we were notified that there is no discount for EMS or Fire, the cashier says she only has a Police discount. I am in complete shock... I would like to be contacted via cell phone to speak further about this issue.
When walking in this morning into the dennys located at 9545 W Flagler st I was prepared to wait for a table as well as for my food but I was not prepared to be skipped while waiting for a table because the gentleman at front serving as the host was calling the wrong name or to be treated as if I was out of line for pointing out that my husband, young child and I were skipped. Nor was I prepared to wait while sitting at the table for over 20 minutes to be acknowledged by a waitress who's walked by our table at least 10 times now or to have to flag down a bus boy just to get a glass of water. I understand that they are busy but at the very least I expected to be acknowledged and told that they would be with me soon. It has now been 30 minutes and throughout the process of my writing this message I have yet to be tended to.
Dennys Restraunt in Cape Coral Florida is one restraunt I will never go to after my expirence this past week..my waitress was very pleaseant evetythinh was great until I hear the manager y yelling at her with horrible words. The waitress broke out in tears..the waitress couldn't even smile she tried to hold it together buy she couldn't..yelling at an employee while on the floor doesn't make a customer want yo come back againg..the Managers name is Petra I wanted to tell her how II felt but I didn't want to mame things worse for yhe waitress
Today was the worst experience I have ever had at a Denny's Restaurant before! When I came in the GM was taking a smoke break in the front right next to the door & followed us in only to begin yelling at the employees to take our orders. Every employee was new with exception to only a couple & boy did they seem stressed. He took our order, and had a unexceptional attitude. We ordered the build your own burgers and some pancake puppies, waited about 30-40 minutes for two burgers! Our FOOD sat on the counter for at least 10 minutes and to make that worse the pancake puppies that were given out the first time were about as dark as the jet black box that they served them in. When asked politely could they redo them, the chef agreed but the general manager went on a wild tangent on me & an employee!!! He stepped in the kitchen, held the batter bucket up and said "this is why they are dark, but I will still cook them". Everyone began to look at him in a crazed manner. Within 2 minutes tossed some up in a to go box with a complete disregard for who may have been on the other side. The puppies were only browned just a tad on the outside and completely undone on the inside!!!!!!!!!!!!!!!!!!!!!!!!! Wow thanks Mr. Mamul for the best late night dinner & customer service I have ever had! *sarcastically said in every instance*
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