Assurant Customer Service
Rated 1.5 of 5 Stars
Based on 10 Complaints

Contact Assurant Corporate

Toll free phone number: 1-800-358-0600

Assurant, Inc. is a holding company. The company's business is to provide a diverse set of speciality, niche-market insurance products in the property, casualty, life and health insurance sectors. Assurant Solutions develops, underwrites, and markets speciality insurance, extended service contracts and other risk management solutions in collaborative relationships with financial institutions, retailers, automotive dealers, utilities, funeral homes and other entities.

Assurant has their corporate offices at 28 Liberty St New York City, New York. The company operates in many states across the U.S and ranks 285 in the fortune 500 list of the largest publicly traded companies in the United States. If you would like your letter to headquarters to reach the CEO, his name Alan B. Colberg. Alan is also the acting president of the company.

If you have a problem with an Assurant claim call customer service at 1-800-358-0600 or you can add a claim ticket directly on the company's website. Assurant Specialty Property develops, underwrites, markets and administers specialty property and personal lines of insurance.

Common complaints and issues relate to Assurant collateral protection programs for automobiles, manufactured housing insurance, residents insurance, homeowners, watercraft, motorcycle, motor home, federal flood, and farmowners. The company also offers lender-placed hazard insurance and outsourcing services to mortgage companies, manufactured home builders and dealers, auto finance companies, property management companies, and managing general agents.


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Assurant Contact Information

Report complaints to corporate and get satisfaction

  • Assurant headquarters address

    • 28 Liberty St New York City, New York
  • Company website

  • 1-800 phone number

    1-800-358-0600
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day claim service

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Top Assurant Complaints

Browse more than 10 reviews submitted so far

20

I want to file acclaim fo rOrdered on October 26, 2017 Order# 112-9506070-0060204

20

my phone fell and its cracked, I called the insurance company to make a claim June 4th. I was told it would take 24 to 48 hours. On June 6th they told me it normally takes 3 to 5 days. I waited until June 8th 2019 and I called to find out the status and I was told. I was missed informed and it take 3 to 5 business days. June 10th which would have been the 5 business days I am now being told my claim is under investigation???????? Investigation for what? for a crack screen? I have never used this company in probably 2 or 3 years and there doing an investigation? it doesn't make any sense to me. I called again June 11th to be put from person to person and not getting any straight forward answers as to where is my phone. the supervisor for insurance company even told me there is nothing he can tell me further. so I am paying my money for more then 5 years and now when I need them they tell me they cant give me information and I just have to sit and wait. its been a week and a day and I still have no answers and no phone!

20

I had been experiencing issues wit my iPhone 6 for about 2 months. I have been in and out of the local T-Mobile store, Apple Store, and seeking assistance with Apple support to find out what's wrong with my cellphone. I could not make or receive calls, text, receive texts get emails nothing. I finally paid the $149.00 insurance co-pay to get a new iPhone. The problem with that is the new phone was not allowing me to do any of the above stated functions either. I was back and forth trying to find out what the problem is. Finally, I was told that because my iPhone is an older model, the network is not connecting and that's why it reads on the cell NO SERVICE.

I bought a new iPhone and requested I receive a refund for the $149 send my iPhone I sent in back. I was told by Don (supervisor) that I could not have my iPhone back and to get a refund I had to send in the replacement cell. I told him why should I have to send back the replacement iPhone, if you are not giving me back my original cellphone. He said that T-Mobile is in business to make money, and this is just how it works. I told him T-Mobile will have two cells to refurbish and resell and I will have nothing. I asked for my cellphone to be sent back to me, and I was told that it has been sent to the warehouse for repairs and it will be redistributed to another customer.

I want my $149 co-pay back and my original cellphone that belong to me and I will send back the replacement. I did not buy this cell from T-Mobile, I purchased it from a Verizon store. Why should your company be allowed to keep both cellphone and make a profit off my cell, and I end up with just my refund back. Please advise me how to proceed because I know there are timeframes for this type of issue.

20

I have a extended warranty through Samsung who uses Assurant as the actual insurance co. My Samsung refrigerators ice maker stopped working. Also the freezer won't stay at the proper temperature. Called in some service on Aug 28th. That was on my old contract which ran out at the end of the month. They assured me it would be covered because I reported it before the end of the month. They tried to get someone in my area to come and repair it and could not get a service person to do it. So they closed out the ticket. Nothing was done. We renewed the contract and started all over again. Same problem, no one would come out in my area. Every time I call they transfer me to Samsung and they try and transfer me to Assurant. It is now Oct 5 2018. Still no repair or exchange of the unit. It appears that the policy isn't worth anything. Samsung and Assurant just run you around and hope you will give up . If they can't fix it they are suppose to replace it. They took my money and should be liable to service the product.

20

Assurant added $315.oo to my T-Mobile bill for not returning a crushed Samsung 7. This was taking straight out of my bank account. My lawyers plan to sue for this corruption. I cant understand why thee was not a simple phone call telling me to returned the phone. Have no use for it pls paid the deductible and paid for the crappy phone. There is no BS paper work that told me to return in 90 days. I will also go to my bank and have them attack you as well. You are a thief.

20

bought heated coat, bought a policy thru assurant batty seems shot can not get anyone to warranty amazon 38905061 ems;00804012 any thing you could do to help would be great thank you jim for deb tomasi

40

The rate of my Assurant insurance payment has been changed( twice) in a one month period and I was not given a proper notice or legitimate explanation for the change until well after the fact. In other words the payment had been withdrawn before the notice arrived. I spoke to an Assurant customer service agent named Jenna and then Zack from the same office location. Both of them behaved as if it wasn't a big deal and had a very, what I would call unprofessional approach to the matter at hand.

Plain and simple a customer should always be handled with respect since I am giving my hard earned money to your company for your services. The Assurant agents in question asked for the number on my odometer and quoted me a new rate of $60.25 per month for a car that is at least 11 years old and travels about 2 miles a day back and forth to either my work or the grocery store. I don't have any tickets or have not been in any accidents. My driving record is perfect. Any help in this matter would be greatly appreciated.

20

I am writing to you because I have been a customer with Assurant insurance on my plan for over 20 years and have never felt more dissatisfied with service than I am lately. I had 4 plans with you one of which I recently cancelled because of poor coverage and horribly customer service. I spend a decent amount of money monthly with you and feel like its money I am throwing out the window and getting nothing in return. On many occasions I have called about dropped coverage, late text messages voice mails days or hours later or sometimes not at all and yet I still can not get any resolution.

A more recent incident was I paid $100 for a plan for my daughter under the Assurant plan and I have called everyday since I got it because it doesn't work. You cant imagine my frustration I am encountering with your company and honestly working a full time job I don't have hours to waste on the phone with sprint trying to trouble shoot a service that obviously doesn't work.

I recently asked the representative to send out another document so that I can try that to see if it works any difference since its a refurbished phone and I was told I needed the phone to spend another day to trouble shoot. How much time and effort needs to get put into correctly your issue before a person finds another carrier. I was told about a lease option but honestly why would I go for a lease to spend more money per month for the same crapy service it makes no sense. I want a resolution to this now.

I can not keep spending money monthly and not getting anyone who is interested in providing sufficient help. Many of your competitors are willing to pay off the contract and offer better deals and honestly I am at that point. My time is valuable and I will pay service to a company that's appreciates my business and wants to do what it takes to make me happy not someone who spends countless hours on the phone and does nothing to resolve the problem.

40

OK customer service, come on now. I tried calling to ask a simple Yes/No question about my policy earlier today. They put me on hold for 45 minutes! If you really need life insurance I would recommend going elsewhere. Assurant is a big company and they treat their customers like they do not need them.
 

80

Protection to your family is what matters and I would do all it takes to keep them secured. I have insured my home for just in case situations. I do not want to be in any surprise or shock later on and this is just a precautionary measure. All it took was me to contact Assurant and they explained me how to go about the home insurance. The plan was simple and procedure to get insured was simple too. We filled out an application and it was processed well within time. Now we get regular updates on the payment and dues to keep our home insured. Assurant has some really good staff that ensure to speak well to customers like me who want the doubts to be clarified. Thanks Assurant for the protection.

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