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Zillow

2.5
54 complaints

Address

1301 Second Avenue Floor 31, Seattle, WA, 98101

Customers face severe difficulties reaching Zillow customer service, with repeated attempts going unanswered. Property data accuracy is a major concern, including incorrect Zestimates, wrong photos, and outdated information. Technical issues prevent users from accessing accounts, managing listings, and updating information, while rental applicants report being charged fees without responses from landlords.

Generated 6 days ago

Common Issues

35% (19)
no responsecan't reachno call back
25% (14)
zestimatewrong informationincorrect
20% (11)
can't accessaccounterror message
12% (6)
application feerefundcharged multiple times
8% (4)
listingphotoswrong address

Complaints

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Valerie Pethe

Dec 14, 2023
0

I am a realtor and been trying to get my rental listing for my client on Zillow . I have tried to put it on myself with no success because it didn’t go on automatic as should have .

I’ve called numerous times with being told someone will call me to help me . No call . Before that I would get calls to subscribe to services but can’t seem to get customer care . Why would I subscribe.?

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Peggy J Salter

Nov 18, 2023
0

I posted a wonderful, DESCRIPTIVE and IN-DEPTH review about.my realtor, Robin Ingerick of Keller Williams in Greenwood SC Zillow would not post my review, stating that it was not "descriptive enough". It was descriptive enough for me to go out of my way to post it. Who has the right to NOT POST a review that ZILLOW ASKS FOR??? Please, post my review of my realtor. It's not your place to judge the good things I write about my realtor.

Peggy J. Salter 633 Darlington Street

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Fran Loesch

Jul 23, 2023
0

I am unable to open up my listing when I hit on it. It say contact zillow. See attachment. This is what I get when I try to open it. Why can't I upload the file I want you to see.

Fran Call me 541 520 4925

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Scott Sterling

Jul 13, 2023
0

This is my 2nd attempt to correct a serious misrepresentation. If you do not correct this misrepresentation immediately, you will leave us no option but to sue Zillow. Listing 2475 Jefferson St. #103, Carlsbad Ca. 92008 is not, and has not been in foreclosure as you are advertising.

This is an obvious deterrent to marketing and this email creates an official paper trail of my warning. Any further negligence of your part will result in an unfortuneate out come, and I will not hesitate to expose your failure on every social media outlet.

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Kimberly Small

Jun 23, 2023
0

I am a real estate professional. Zillow has two profiles on their website with my name and license number listed with two separate brokers. One is a previous broker that I was employed with - Keyes. I have repeatedly tried to delete the profile with the incorrect Keyes brokerage information, but the option is not available, so I have reached out to Zillow's customer support at least a dozen times, with no response. None. Additionally, I have past sales reporting to the profile that is listed with the incorrect broker that I would like credited to my current profile, but, of course, Zillow will not respond to my communication attempts so I cannot sort any of this out.

This is an absolutely terrible company.

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Odaymis G Martinez

Jun 6, 2023
0

I am appalled as to paying for a credit/background fee, and yet all property management companies still require an application fee. I even attempted to correct a mistake on my account, and I was not able to. 00 fee, it did not help, nor validated needed information to help in finding a home.

You should improve your website, where as someone can be able to update, and or correct any mishaps on a consumer/renter account.

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Susan Frankenfield

May 11, 2023
0

You relastate agent was extremely rude to me when I questioned her on the down payment of a certain apartment. She said no wonder I couldn't find one, she doesn't know anything about me. I do not appreciate being treated like this.

My daughter passed a year ago so I decided to move in with my other daughter for awhile to be close to my family. Her name is Nicole M Cimino, please address this! Sincerely Susan Frankenfield

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Rose

Apr 17, 2023
0

Dont allow section 8 homes to be posted

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Ruby

Mar 30, 2023
0

It is illegal in New York State to charge over $20 for a rental application fee. How have they been getting away with this???

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Michael J Mcgovern

Mar 24, 2023
0

Homeowner wishes to fuzz out home and auto from public view on Zillow listing for right of privacy, right of publicity and public safety issues. Help Center was no help on the first contact, and on the second contact gave information that could not be executed by a homeowner. If satisfaction is not obtained soon, several written follow ups will be made to various office of Zillow. Images will be found at 4460 N Ardmore Ave Shorewood WI 53211 and other listings along Ardmore Ave.

M. McGovern Owner of above property. Attorney at Law

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Sunny tison

Mar 23, 2023
0

I have tried multiple times to contact them regarding a complaint against a realtor/property manager that I submitted as a review and it has been 8 days and they will not confirm, print or deny it. They are prejudiced and biased in nature and this proves to me that they are not fair minded and their reviews are all misleading information. I will never use them again

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Martha Struthers

Mar 16, 2023
0

I wanted to go tour a home listed for rent . 1710 Capulin Drive Colorado Springs Co 80910. I requested a tour and I got a reply back from someone who called himself Ken. He claimed to be the owner of the house.

We set a date and time to tour the house. He asked for me to contact him when I got there. I did. He informed me that the house was unlocked and that I could just go inside. Well I went to the door and the deadbolt was locked.

I would not have even gone to the door if I were alone. I got back to my car and replied to Ken that the door was not open. He said sorry. That he would get back to me with a date and time I could come back to tour the property.

I replied telling him that we had to take time off of work to see this place. Costi g us money. I asked for his last name and…

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Christine sallitto

Feb 13, 2023
0

Husband and wife brokers were horrible!!!! Rude, didnt return calls or emails. Couldnt schedule to see house they have listed. I now see whtly they had 1 star. Thats too much for them.

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Tim Gallagher

Feb 12, 2023
0

We were miss represented nothing in these pictures is current the actual rental is a garage built into a living space, it was a pet grooming business and still has the grooming equipment in the living space. Original concrete floor no heat lightning is crazy scary light switches everywhere fridge raider looks like it was dragged down an alley large pole where the fridge should go no bathroom door place is extremely filthy.

There’s no way this is a legal rental space this person took $1700 of my money, we stayed one night I’m going to try and get every inspector I can in that place to shut him down, If it was represented correctly I never would of moved forward with the contract horrible experience

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Brandie Syzdek

Jan 26, 2023
0

I need to deactivate my Zillow account. I keep receiving an error message when I try and no one from customer service has responded to my email.

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Annemarie Kelley

Dec 28, 2022
0

This company is terrible I wish I didn’t have to give them any stars there is a man putting up this phone number 309-733-3515 he has a very strong accent he gets u to do an application before you can see the place rent is low with supposedly all utilities included then he tells u that your credit card will not be charged till u see it then he says he wants the application fee zelled to him Denise Watson with this name!

Then my credit card got charged 3 times by Zillow also! He is a fraud and so is Zillow

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Jerome Keith Hertell

Dec 26, 2022
0

Hopefully, this is my final desperate attempt,

This message is concerning case #13290158. For six months now I have been trying to get my Zillow account to be accessible. I have done everything I can and followed all suggestions given to resolve this issue. I have a current listing and two others coming up that I would like to post but I still can not open my account. As explained in my last correspondence I have 2-step verification activated but it does not send the necessary code to my phone or my email to open the account. There is also incorrect information on my account including emails, phone numbers and properties that I don't even own that need to be deleted. Part of this is the result of the account being hacked by fraud twice in the last six months. I am at a total loss for what…

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Stephanie Lopez/Heidi Souffront

Nov 30, 2022
0

Listings and information about residences offered for sale are regulated strictly and accurate information should always be disclosed to clients. When entering information on the MLS Zillow shows the wrong name, and location of the property. Now I understand that technical difficulties happened and we cant control, but what Zillow can control is that I have been trying to reach them to fix the map location and address of the houses because people need to know where the residence is located and since October 2022 I haven't receive response neither have they fixed the problems. I even emailed them the coordinates and the correct address. IT is not November 30 we are going to December and still no one has fixed the situation.

I want a zillow manager to answer.

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Jenifer McCann

Nov 12, 2022
0

Will not let me delete searches that Zillow changed from RENTAL HOMES IN SAGINAW TOWNSHIP, MICHIGAN. What it pulled up was HOMES FOR SALE, IN QUINTA CALIFORNIA. Homes that are a million dollars. I used to use Zillow for rentals all the time. Not anymore.

It won’t let me update or delete a search. It’s a shame that this app has gone to hell. Every time I go on the app, and punch in the correct search, it doesn’t even shows the rentals that I know are there because I just saw them. Sorry Zillow. You are USELESS

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Sara Walls

Oct 11, 2022
0

We attempted to rent a house located at6786 Silver leaf Ave, Frederick Co-Homeowner is Ida Soledad Pena. 00 ran our background info and credit check. 22. There would be three adults living in the home as we are to work.

Names Listed on the lease were Primary-Michael Ragas, Michael Pinder and Sara Walls. Last night at 6:57-Ida Soledad Pena approved our application. 7:26, email request for signature was made. 7:32 Michael Ragas signed the lease. 7:55 Ida Soledad Pena cancelled our lease with no other explanation other than "she forget that she already had it leased to another renter".

22 but yet did not disclose that she already had a pending lease agreement for the very same house. Her response, was I apologize for any inconvenience. what I would like to do is file a complaint against her…

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Jordon Sehnert

Sep 16, 2022
0

Z estimate said 335,000. House appraised for 265,000. I wasn’t able to buy the house. Zillow is partially responsible for this.

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justin kaithamanglath

Aug 24, 2022
0

you have devaluated 2 properties in 5 days last week 2 values

2543 salmon street philadelphia pa 19125 was $668100.00 zillow and trulia how come it is $585000.00 how?

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Courtni Patton

Aug 20, 2022
0

We recently listed our house for sale on the MLS. Our zestimate is very low and is based on the condition that we bought the house in two years ago. In the last two years we have remodeled the house and finished the basement.

Because the house is listed now, we cannot “claim” our house and go in and make changes so that the zestimate will accurately reflect its true value. We have tried reaching out to Zillow 6 to 8 different times in the past five days.

We’ve had no response from them. I’ve even spoken to a Zillow agent who took my number and said that a supervisor would contact us about this issue. We’ve heard NOTHING and our zestimate continues to remain low. We believe that our viewings and showings are reflective of this low zestimate.

We are extremely disappointed in Zillow‘s lack…

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Dila

Aug 18, 2022
0

Hi, I saw on Zillow that there will be open house on Thursday, August 18, 6-7:30pm. I came to the building, nobody was there. I called to the seller’s agent, he told me there is no open house today. I said” why you didn’t take off open house notification, I wasted time” So he said he can do nothing.

This is unacceptable to make people foolish The property was listed by RE/Max

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Richard Vary

Jun 23, 2022
0

Zillow misrepresented significant factors in my real estate matter.

First, Zillow said it would contact me within 48 hours to verify the informaton in the proposed listing.

However, Zillow never contacted me to confirm the information. In fact, Zillow listed my property withoug my knowledge and posted photos of a different condo, not mine. It also incorrectly listed the price. I immediately contacted Zillow and notified it of the misrepresentation.

Zillow answered saying it was reviewing the mistakes. Over a week has passed without Zillow contacting me about the misrepresentations,

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Chuck langevin

May 24, 2022
0

I reached out to zillow within 3 hours from the this house was posted. Zillow hooked me up to a sales person. This was on Tuesday. We asked for a video tour. She didn't have time they call back and said maybe Saturday or Sunday because she was going to " be on the road" on Thursday she let me know there was 2 offer and we would have to put one in then if we wanted.

I told without seeing it I would only do about 120000 but again without seeing it I didn't know. House was sold without me seeing it or making a offer for asking price or even more. She shorted both me and the seller.

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donald Straka

May 24, 2022
0

I have been trying for 4 hours to talk to a human to assist me in advertising my vacant apartment in my 22 unit building. I dont want to be sent to your web site. can someone call me back at 941-323-0704 to help please. Don Straka

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Alexander Albert

May 19, 2022
0

Zillow cancelled a paid rental ad. They did not notify me ore refund. when I protested cancelling a legitimate ad and demanded a refund, they refunded half the amount I paid and blocked my account for ALL my rentals. They think they are god.

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Jenna

May 15, 2022
0

There needs to be a rule put into place that only allows so many people to apply to one rental in a certain length of time. $35 only gets us a month but a rental can be up accepting applicants for several months while not responding back.

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Catherine Jane Strause

May 15, 2022
0

My complaint is with the realtor Lori Vorgang, but not with Zillow. She showed my husband and I 2 houses. She was more interested in convincing us she could remodel our house cheaper than buying another house with Zillow. She keep show us house she DIY.

What an insult to Zillow. Never again with her.

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Risa Brown

May 4, 2022
0

I would like a refund. I was invited to apply for a rental property in San Diego after touring it. I paid the credit check fee and applied for the rental. I never heard back from anyone even though I have inquired several times.

I now want a refund.

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Denise Frazao Ginzo

Apr 29, 2022
0

I recently bought a home and want to restrict the information about it disclosed at the internet for privacy reasons. I was able to do that in ALL real estate websites but zillow/trulia. I identified my self and provide the grant deed proving I'm the owner.

I asked to remove the pictures and the Last Sold price from the 1rst page of the property (see attached). They replied they are a huge company and have the right "to be transparent" to the market, threatening MY RIGHT to NOT DISCLOSE information about MY TRANSACTIONS at the internet.

The selling price is available at estate records, can be publicly accessed at estate records and internally used by zillow in their estimates and price history. I want them to REMOVE the last sold price from the 1rst page of the property info, because I'm…

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Phyllis Vitolo

Apr 21, 2022
0

Zillow Add at 112 Crescent Ave Waldwick NJ 07463. My complaint is that you have a photo of 114 Crescent Ave. This house is not part of the advertising. The problem now which was caused by this photograph is that people are coming to my home and ringing my doorbell believing that this house is for sale.

My 93 year old mother lives in the house and this constant problem of people entering her driveway and ringing her bell is causing undue stress. I would like you to remove this photo from the add to fix this problem. thank you

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Confused

Mar 30, 2022
0

Zillow’s zestimate is so incredibly inaccurate - by over $100k plus. 5 bed 3 bath home in placer county. Purchased for $500k in January 2021, today is March 2022 and Zillow’s zestimate is $504k! Lol. Unfortunately, trulia is owned by zillow so shows the same value. However?

More accurate sites such as Redfin and realtor show estimate at $676k plus. Zillow is awful.

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justin oneal

Nov 3, 2021
0

A agent responded to me off Zillow John Maw hey tried telling me someone already placed a bid on a rental and was doing a walk through tonight and I should come and

also place a bid wtf I told him I don’t do bidding wars and loose my info this crazy guy gets in a back n forth email cyber bullying game then says hey will blackmail my family on getting a house with all landlords and platforms I asked him multiple times to stop emailing me and hey continues I am thinking of filing a police report and

suing him my question is are you going to stop this guy from harassing and blackmailing me ? Hey came off your site

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LAURA APPERSON

Sep 16, 2021
0

Zillow advertises that you can get an offer on your house and forgo all the trouble of listing etc. basically you are going to still pay 6-7% it just alleviates the hassle of cleaning, repairing and showing your home. Sound too good to be true,,,,? YES!

I asked them and received a call from a man who gave me my Home "specialists" number. She never answered her phone.

Finally she told me to fill out an on line form. I did this and 4 days later I asked the status. She directed me to fill out the form. I told her I did she said "I cant help you until you fill out the online form ma'am" I said I did, but why again? She repeated this twice.

Finally I asked her to check. Within 30 seconds she said , "Oh yes I see our underwriters already have it" No apology no explanation. I asked, " So now…

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carol jones

Sep 14, 2021
0

I was charged three times for one application when the special stated a one time charge for unlimited applications in 30 days for 29.00

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Lynn Thompson

Jun 14, 2021
0

My account has been hacked. Zillow lists home value at least $249,000 below market value. Erroneous history stated by Zillow. Cannot conceive of how this has happened. How was recorded data manipulated? Serious consequences financially for me.

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Samuel Adams

Jun 6, 2021
0

Customer service says they are available 24 hours a day and yet they aren't available at all it seems. The realtor I was assigned to from the Zillow site is a shameless liar. I was calling Zillow to see if I could be assigned a different realtor.

I guess I'll just go to a different site.

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Irina Puhoff

Jun 2, 2021
0

Houses at Carriage Circle Common in Fremont CA 95536 are not condos. They are single family homes. PLEASE CORRECT YOUR DATA.

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Estella Stevens

May 1, 2021
0

I have emailed a complaint prior via email and problem has not been resolved. I call and there has been no answer. Zillow has placed a picture of a beer truck in front of (supposedly) my house. My house has been up for sell and you have been advertising for the beer company and NOT MY HOUSE!!!

1400 E University Blvd Odessa Tx Take that picture out! You realtors might think this is funny, but it is NOT FUNNY TO ME! IT IS INAPPROPRIATE & DEFILING TO ME, MY UPBRINGING & MY CHARACTER AS A CHRISTIAN!

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[email protected]

Apr 21, 2020
0

I am a homeowner, have an account with Zillow and have been trying to re-list my home on Zillow. The first time I listed I got a live person to confirm my listing and everything went smoothly but this time I have been trying to re-list for 5 days.

Every time I get a confirmation call it is a recording. I can hear the first two questions and answer them without a problem but the third question is muffled at the end so I can't answer it.

For the past three days I have been sending messages but to date have not received a live person call so my listing is still not up.

Please call me to confirm my listing or tell me what the last question is. The first one asks for my zip code and the second asks how many bedrooms.

Thank you, Harriet Smith 2621 Galway Circle Idaho Falls, ID 83404…

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Marc Pons

Mar 15, 2020
0

An individual in Harrisburg, IL listed a house for rent starting June 1. Owner arranged for a site visit on March 6. She made it clear that the place would not be avaiable for a minumum of 2 months but wal told I would be informed if it becomes avaiable sooner. A week later (March 14) I saw the listing was gone. I sent a message inquiring what happened? Response I received was, "I didn’t hear back from you so I assumed you weren’t interested. I have found a tenant. I am sorry."

SAY WHAT!?!?!? On March 6 I was told a minimum of 2 months before being avaiable. Something is wrong here. I am very upset on how this was handled. I should get some sort of compensation for this. Terribly handled. I almsot feel there is some sort of discrimination going on here.

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William R Stockman

Nov 5, 2019
0

Zillow does not show the HOA fees, mobile home pad rental fees, Condo monthly fees, townhouse monthly fees. This makes it difficult to budget for purchasing expenses.

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Clifford Anderson

Nov 2, 2019
0

We believe there is a major under estimate on our Zestimate for 12630 N Sun Valley Dr. Sun City, AZ We base this on the fact that another home at 9714 W. Forrester Sun City, AZ has a zestimate $40,000 higher when it is the exact same model with less updating.

We don't know if it is because we are being comped with condos across a main road west of us, or ??????

Thank you for your attention - this could cause a major deterrent when/if we decide to sell!!

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Nico

Oct 9, 2019
0

I have logged an issue where my home's details got messed up with another. I have logged 3 tickets and for months now and maybeI have had absolutely no responds.

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Nerak Tsu

Sep 27, 2019
0

Incorrect information about a property. I was looking at 109 Sandy Trl, Kill Devil Hills, NC 27948 and it is 3 bedrooms and two full baths. It also has a large screened in back porch and the flooring is oak laminate and travertine.

Very outdated info on this site.

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Leslie Slade

Sep 26, 2019
0

Zillow has become a monopoly. They change their rules as they wish and say in their contracts that they can arbitrarily do as they please. The people who work for them are just poor tech kids who have to meet the nut of "X" Sales or their jobs are in jepardy..

When they sell advertising they tend to leave out very important facts. I recently agreed on a new ad campaign with them I agreed to only three months because our other ventures together had caused some doubts and disappointments. This appeared to be a good deal because I got my third month fee refunded.

The agent sent a brief email stating these initial terms only. When the expiration time was coming up, I telephoned for someone to discuss possible further involvment or cancellation of my account. Never got a call back. Next day,…

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[email protected]

Sep 20, 2019
0

On the web site on the "public view," it shows a street view photo that shows my next-door neighbor's house and not mine. My address is 3670 Great Masterpiece Rd, Lake Wales, FL 33898. My neighbor's address is 3760 Great Masterpiece Rd.

It is really disappointing, because our home is much more appealing than the neighbor's. Please correct the photo or completely remove the "street view" from my account. My home is further up from the road and will not show on a street view.

I don't want any viewers thinking that that is my home!

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Fred Salgado

Sep 12, 2019
0

Let me be clear that my complaint is not against Zillow. My wife and I were hunting for a house in North Carolina recently. We chose a house listed on 678 N. Broad St. Angier NC. We offered a reasonable amount along with dudilligence and earnest money.

We were told that a better offer was being considered from the State of N. Carolina and that they would not accept any more offers from us. We moved on and eventually landed a house. The thing that bothers us is that we were never offered a chance to make a counter offer and the house remained for sale on Zillow for many days after.

This whole situation reaked of something fishy to us. Something possibly racial. Our agent was very angry as to the treatment we received but would not elaborate as to what discussed him so much. It was as…

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