Coldwell Banker faces severe complaints centered on agent unprofessionalism including unresponsiveness and poor communication (40%), followed by serious allegations of fraud, misrepresentation and ethical violations (25%). Contract disputes, payment issues, and undisclosed property problems round out the major complaint categories, painting a picture of systemic quality control and professional standards failures.
Common Issues
We had an Coldwell Banker Realtor/Agent close for us and did not give us legal access to our landlocked property; the contract and the ad stated that there was access to a Public road but this was not confirmed in writing. Subject Property: 102 Boston Ave, Immokalee, FL
PLEASE respond to the above asap as this is our second time that we are lodging a complaint with your Office. Victor Carvalho [email protected] 647 834 2046
Complaint against Coldwell Banker Realtor for Assault with a deadly weapon attached.
You have an agent at one of your Minnesota offices that keep sending unsolicited email to a number of my employees at their company email addresses. I keep putting him on our company email blacklist, but he keeps sending from ever more, new email domains - always representing himself as a Coldwell Banker.
Please ask him to stop these shady practices. His name is Mike Wilen and none of my staff have ever contacted him or given consent. You may want to ask yourself why an agent feels the need to use multiple email domains to sent unwanted email in your name.
Mellissa Mills a realtor at Coldwell Banker Realty in Dorchester came to my daughters home in Dorchester stating that she worked for Safeguard Properties , and Wells Fargo Bank, and they wanted her to do an occupancy check unannounced, Sunday 8/20/23 at 12noon,(what bank does business on a Sunday) . 00 left.
it is a 2 family victorian house of 5500 square feet with each of my daughters owning a side, and my grandchildren living on both sides. Why would she thinks the house was abandon with all the children and family members in/out.
Mellissa just showed up and frightened them. 5 million worth, along with a generation of 250,000 annual rental revenue, and I help them manage their mortgage. And I will be pursuing damages against Coldwell Banker Realty, Safeguard Properties, and Wells…
Property Address: 2500 Light Road, Unit 212 -
Vimi Shukla-One of the worst Realtor-we have worked with -
Before vimi put the apartment on the market, She have come up with a list of repairs and my contractor fixed everything, I have confirmed with vimi many times about additional repairs and she mentioned that she have personally check and everything is working well and the apartment is ready to move in. After 2-3 days of movin of the renter, they came with ~10 items of major repairs.
Can you please clarify why you have missed all these major repairs? We had same issue with vimi when she rented another property (1900 lIght Rd Unit 109, Oswego, IL)
Can you please clarify why we are having the same issue again and again?
Please let me know if I need to escalate this to Coldwell Banker…
DESPICABLE, Not only did the realtor perform miserably, did not explain the contract that he and his attorney ilk , set me up with, He never listed my commercial property on the internet. He wanted to hog the whole commission.
He lost my earnest money , 5,000 dollars, AND because i fired his self serving actions with out any regard for mine. They enforced a booby trapped , never explained , contract from hell. Coldwell, Global one, and their legal cronies SUED me , and cost me nearly 30,000 dollars.
which ruined my retirement plans.! the closest definition i could find for these actions was EXTORTION!! Hiring a company that is supposed to work for you and your best interests, DESTROYS the whole process. HOPING KARMA HANDLES THESE WONDERFULL FOLKS.
Hi my name is Terrance McKinney and I am making a complaint on Theresa Riggs #02089701 who works out of Apple Valley Ca.
To make a long story short, Riggs never answered any of my questions that I asked her referring to the property
https://www.realtor.com/realestateandhomes-detail/Uknown_Needles_CA_92363_M92710-05135
Riggs kept trying to suggest to me smaller and more expensive lots. Whenever I tried to direct her back to the property that I was looking into. She had always something negative to say about the property that I am still looking into, "oh there is nothing out there" "have you thought about this area" and a few other statements. I got so frustrated I told her that this was a waste of my time. I then had my real estate agent to call and ask about the same property, and…
I have been dealing with Vicki Faulk at your Oakland California office. Her performance, attitude and help in selling the property has been deplorable.
My property at 116 Estabrook Street, San Leandro California is in escrow and I feel I have no support from Coldwell Banker
The branch manager Bonnie Kehl who I contacted for this problem has yet to deliver. She has gone back on two to three things already.
I do not know who else to talk to / file a complaint with. Please call me for details - Bindoo Rellan [email protected] 510 610 0221
I called the agent's office number 954-753-2200 on 5/23 at 4:23pm asking to be transferred to Jesse Pan. The lady (not sure if it's front desk) told me Jesse is not at the office and she'd give me his phone number. The reception is bad so I politely asked her to repeat the phone number and she started screaming at me: "don't you understand English? I said 2!!!!" and then she hang up the phone after screaming at me.
This is the worst customer service I've ever experienced in my life, it is outrageous and unbelievable. If you keep this lady working at the front desk, I'm sure more customers are going to walk away from your business given the poor customer service.
recently we purchased a home and this home we booked in Apr 2020. we have searched this home our self but that as we have to mention realtor name we were checking with few people so Prerna Kapoor from CB Realty (Parker, Colorado) also approached us and
she requested multiple times to choose her as realtor even though we said we almost decided other realtor but literally she requested us as she is not getting any business so please give this chance. so with kind heart we gave a chance to her and mentioned her name.
after signing the agreement she changed all her statements and till closing also she didn't stick on her statements and not even supported us when we had issues with Builder. this is really weird as far as i know realtor means should listen to customer and try to resolve the…
I have a unit in Dubai, Damac Hills 10/1014 The rent is due every 15 of the month and I have not received the last 3 checks although , the tenant paid the 12 checks in advance to the CB the greens Please advise
Dear sir/madam We are writing you after our bad experience with your broker in Alexandria Egypt We made a deal to buy for us a real estate unit in Alexandria, which was rented for a contract of 4years And they guarantee us that they know the renting body and it is trustable and they submitted a report to confirm their advice After 1 month we have discovered that the owner of the real estate unit is a personal friend of the manager of your agent and
the renting body left the property without us paying the rent , while the as per contract he stil have 3years In addition to that your agent in Alexandria take the needed action to compensate us and to find a new body to rent the property Even more they stopped answering our calls to fulfill their commitment as they promised us Therefore we are…
My husband and I are under contract to purchase 2 condos units in Corolla, NC. They were listed by Sunny Berle Coldwell Banker Seaside Realty Kitty Hawk, NC. Sunny Berle is married to the Builder. The Contract was date 10/21/21.
The deposit was placed on both. 1115 Ocean Trail 15A & 15B Corolla NC 27927. The contract states that they would be Turn-Key. It also states that if there were delays the contract would automatically extend. As we waited for the Units to be completed.
We were notified by Sunny Berle of the furniture vendor in January 2022. We had picked all our furnishing. Then in September 2022 we were notified by the furniture vendor that they hadn't been paid. In November we were copied on an email from Sunny the realtor for a new furniture vendor.
There were delays in…
DBA: brooks real estate Coldwell Banker Traditions John Wilson
I have never in my life as a business owner , military vet , upstanding citizen been treated so horrific in all of my days by this man and his firm . Took my dreams and my money and left me high and dry and disregarded me quicker than last nights leftovers . Do your self a favor and stay away from these crooks
My husband and I are under contract to purchase 2 condos units in Corolla, NC. They were listed by Sunny Berle Coldwell Banker Seaside Realty Kitty Hawk, NC. Sunny Berle is married to the Builder. The Contract was date 10/21/21.
The deposit was placed on both. 1115 Ocean Trail 15A & 15B Corolla NC 27927. The contract states that they would be Turn-Key. It also states that if there were delays the contract would automatically extend. As we waited for the Units to be completed.
We were notified by Sunny Berle of the furniture vendor in January 2022. We had picked all our furnishing. Then in September 2022 we were notified by the furniture vendor that they hadn't been paid. In November we were copied on an email from Sunny the realtor for a new furniture vendor.
There were delays in…
On November 5, 2022 at 11:08am, I Mr. Ronald Hooker, placed a call to Realtor Frank Smith because I wanted to place an offer on 10 acres of land located at 569 Canal Road Winnsboro, Louisiana 71295. I stated to Mr. Smith “sir I do not need any education on how to negotiate”. Immediately, In a very very aggressive, hostile, intimidating and aggressive threatening manner and tone, Mr. Smith stated “Who the Fuck do you think you are and Fuck you”.
Mr. Smith’s threatening, hostility and aggressive behavior is not aligned with Coldwell Banker’s mission and please let this urgent complaint serve as a formal grievance against Mr. Frank Smith. It’s my sincere belief that as a my job’s expectations as Hospital Administrator, Frank Smith does should not be associated with Coldwell Banker nor serve…
Mike Wilen from Excelsior MN is sending Spam to my phone! I have called 7 times and asked to be UNSUBSCRIBE from his auto generated spam emails!! I am still getting 25-50 emails a DAY!!! com!!!! UNSUBSCRIBE ME!!!!!!!!!! com!!!!!!
Bill lied and said he completed the maintenance request Carrie Chase blamed me for his incompetence and me not telling her that he lied about the maintenance request I had to leave my place of work tonight because after Carrie Chase sent the text that we were going to be evicted my wife almost had a nervous breakdown thinking we were going to be put in the street tomorrow with my two daughters carrie case has no regard to human life she let us live in that unit for 5 months with no stove nor no kitchen sink properly working and
what she did tonight was very unprofessional and it was the cherry on top to a hell Sunday I have pictures of all the damage that was done to the unit I sent the pictures to the Coldwell banker number that we communicate on before the hurricane they told me they…
Realtor committing fraud, embezzlement, forgery, investor fraud, elderly abuse, notary fraud and perjury. Has 12 ongoing lawsuits and has put in a bankruptcy claim for more then $9,000,000.00.
Not a good experience at all except for the photos which were excellent
Christine something in Santa Cruz California said this was a Confirmation email. I had said agent Monica Davidson was a liar. It was an unnecessary lie at a time when I had disclosed life-threatening circumstances.
Santa Cruz's Monika Davidson is a LIAR.
we were sold a home and the realtors on both sides non disclosed the tree hazards and maintanence program because they were friends. 000 in our lifetime. cutten california coldwell banker really shoved it up our asses on this one.
After asking for thier help at first they acted like they would until I asked them to go in thirds on a attorney then they pretty much gave me the finger. Tina Christainsen Mike Pigg and Mock Wahlund from cutten california realty refused to give up the corperate phone number and seems they are in bed with their freind Debbie Bindel the sellers operative.
we need some help before somebody gets hurt or killed from falling limbs. 000 is a sixth of the home price we are now on the hook for their non disclosed tree hazards. I will not lie down or be bent over by…
I am astounded by the lack of professionalism and compassion I received when speaking to Nancy Birge regarding the sale of an elderly family members home. There is extremely sensitive background to the home even being put on the market.
The owner was coerced into selling her home under duress. As I was trying to explain the matter at hand and understand how this sale even transpired I was insulted verbally, told I didn't know what I was talking about & then asked "where was I during this time".
This realtor was a "friend" and neighbor to the owner and had knowledge of personal information that she should not have been privy too. I feel this is a conflict of interest. The owner of the home made several calls which were not returned.
The owner was stripped of her home, belongings, vehicle…
i LISTED MY HOUSE WITH AGENT, kELLIE WOLF, . THEN TOOK PROPERTY OFF MARKET DUE TO ILLNESS.. SHE WILL NOT RETURN MY HOUSE KEYS. I HAVE CALLED THE POLICE TO INFORM THEM AS WELL. PROPERTY IS IN LEEDS, NY SHE WOULD LEAVE LIGHTS ON IN HOUSE, DOORS OPEN AND UNLOCKED.
CURTAIN PULLED DOWN AND VENETIAN BLIND WAS ON FLOOR. I WILL NOT USE THIS COMPANY AGAIN. THANK YOU FOR YOUR ATTENTION
Hello,
I rented my place to realtor Sal Toosi and he ended up trashing the place and making damages in excess of $1000.
The guy refuses to pay and is acting in a vindictive way because i refused to list my condo with him. He also recommended to LIE to potential buyers as to how much he paid in rent in order to boost the sale price.
If this is the type of realtor Caldwell banker uses, look elsewhere!
Thanks,
Walter
One of your representatives, Brian Mallasch, was so unresponsive. Our agent tried to contact multiple ways. We reached out through email, LinkedIn, his office, and his phone and never heard back. We had multiple offices we wanted to see over two weeks and it never happened because of no response.
This was beyond unprofessional and would never work with someone like this.
Do not do ANY real-estate business with this company, the broker Tara in Lakeland and Georgia is as stupid and incompetent as her agent. Buyers Beware.
This company sends out spam, do not use them if you object to this trash. One example below...
Good Day; I hope all is well with you and your family and you are staying safe and healthy. The following link takes you to the recent sales of Vacant Residential Lots in Citrus Springs, Citrus County, Fl.
Link To Report: https://scar.propertykey.com/imapp/viewer/60f084d9420f0739dde4259c34f0b5ff This link will be active for 30 days.
Your residential parcel of land is also located in Citrus Springs; and is located in the close proximity to the recent activity in that area. If you are interested in selling your land; I would like to offer the many services that Coldwell Banker can provide you. A complimentary market analysis of your property is yours for the asking if you are just interested to…
We have been dealing with an agent named Patrica Purdin. She is not doing her job . We called her about a house for rent in Dallas Nc we got approved and made the deposit we had to do we could move in.
On the day we were to move in we were told by the owners that they decided they wanted to sell it but not a word from the agent about all this going on so we signed the documents to buy the house but in the mean time people were living in it.
The day were were to move in the people living there were renting it and had not left were told they would be gone by the weekend so we said okay but they weren’t. We were told by the owners that they had paid the whole thing off so they got to stay still no word from the agent.
So now we have to find another house and she found us another one at a…
Listed two properties with a local agent in the North HuntingtonColdwell Banker Sales Office. The agent initially appeared to have a clear understanding of what I expected and acknowledged there would be no issue with proceeding as expected. After 2 months it was apparent the agent was not on the same page and was violating specific requests that we had discussed and agreed upon when the contract was initiated.
When confronted the agent became very defensive to the degree that I felt was very disrespectful. This was extremely appalling considering the terms which we agreed were confirmed in writing. When mistakes were made they were rarely acknowledged and appeared to be overlooked.
After two months, it was apparent that I had lost confidence that this agent could represent my interest…
When I retired from the United States Army, I moved to West Monroe. I rented a home from Ms. Sandy Johnson for approximately 4 years. When I Initially moved in, a lease was drawn wit my ex-husband. After the initial lease expired, my ex husband and I parted ways.
With an understood agreement between Sandy and I, I became the sole lessee. As a result, I renewed my lease ALONE two more times with Sandy over the 4 year time period. My name and Sandy’s name was the only one on the lease.
Fast forward to July 2021. I bought a house when my lease expired. I gave her a 30 day notice and turned in the keys ahead of schedule. When I inquired about the deposit, she told me via text message that the house looks good, and asked where I would prefer her to send the money.
The moment she found out I…
Yes a big complaint, a ms. Debra loggia from coldwell realtor office in Haddonfield , 20 kings highway west Haddonfield nj 08033 under broker ms Linda Dickinson. July 11th, 2021 saw open house condo in complex where I just moved into.
July 12th, 2021 next day I was pressured to put a bid in even after I wad told taking bids til aug. Then end of week. Now July 12th one day after showing. I put highest cash offer in above asking price as well as waived all inspections and I offered to pay lawyer fee do paperwork.
July 13th am pressured get everything done in writing which I did, the realtor upset I wasn’t using her title company. It’s up to buyer, she also continued demanding waive three day legal review ,which my lawyer stated against the law.
However we did just to get deal done. There…
Coldwell Banker Customer Service,
I have written Customer Complaint twice about four weeks ago.. Concerning agent Douglas Bricker at Saratoga Springs, NY office. I called when there was an issue and the Manager did not return the call...which had promoted my second complaint. I requested a regional or higher executive to contact me in regard of those two and the situation.
At this point I am going to go ahead and place a complaint to the State Board of Realtors Ethics and Practices department. As this entire five weeks or frm the day the house went active on the market has been unethical due to the agent.
You can see my other messages that detail the beginning of this issues...what you do not see is that after the first offer failed...and agent remained in Florida without anyone…
If I could keep it a zero or negative number I would the realtor I use from 20 Haddonfield Rd. in Cherry Hill New Jersey was very scrupulous during the open house and family was not there just a realtor I made a cash offer above asking price and above the last price if there’s any problem they need to call me back I went to great ones to make sure the money was transferred open up a security and
escrow deposit to get my lawyer to draw the paperwork quickly to accommodate the sellers settlement date without a problem I met all the requirements and then got a text out of nowhere saying sorry they change their mind they’re gone with someone else I said if it’s all about The money to let me know and I would’ve countered offered of course but I do believe she was my bid for somebody else’s she…
Seller Agent: Douglas Bricker (If he is a Realtor he is to be held in a higher standard..of ethics and professionalism!) 5 Windsor Drive Glenville NY 12302 MLS 202122637
Told our broker a few showings. Not doing an open house. Just put in an above listing offer timed. WE PUT IN AN ABOVE LISTING OFFER> TIMED! Put it on offer. Only one showing the other that day. No interest.. Noting at least three other tours were given that day. The agent did not get back. The agent was not returning calls. Finally the broker got through to the agent. The agent said, oh he decided to change it and have all offers in by 5 pm on Monday July 5th. He would be going to the seller and her daughters to show her the offers. HE NEVER PRESENTED AN ABOVE LISTING OFF: THE FIRST OFFER TO THE SELLER! He changed the…
Hello, We are receiving a mailing from Pamela Armstrong, an agent in Chelmsford, MA, from time to time. I contacted your Chelmsford office about this, but we continue to receive the mailings. Please remove us from all mailing lists. Thank you
This company really needs to get their act together. We were alerted to the issue with my son screaming. The Coldwell realtor was standing in my kitchen. She parked across the street, walked through my hardy, went around to the back of my house, and entered into my home.
She was showing a house to a family. The problem, MY HOUSE IS NOT FOR SALE. Maybe if she would have looked at the numbers on my screened in front porch, she would have realized she was at the wrong residence.
Even better yet, she should have looked for the house with the FOR SALE sign in the front yard. And who the hell do you think you are just walking into someone's house? You have a lot of nerve.
I want to inform you of a problematic realtor. Cindy Brown of Port St LUCIE Florida. On 30 May 2021, she drove at high speed up to a property where my son was moving in as a legal tenant of a townhome in Camelot Gardens.
This woman jumped out of her car screaming , cursing , with profanity laced threats of calling police Why? Because SHE as the president of the HOA had not been informed. She was threatening and intimidating and taking photos. Multiple witness were appalled and shocked at the unhinged and unbalanced behaviors exhibited.
Today , she bullied the townhome owner with police action if my son is not evicted tomorrow. 24 hours. Now the homeowner acknowledges she erred by not getting HOA approval first, but my son did not know that info at that time.
This has resulted in a fine…
Is charging interest on a rental property normal for rental agreements?
Also allowing a owner to rent substandard property? And abusing a Senior citizens of your company? The woman I am caring for now has to have someone with her 24/7 because someone gained entry into thousand has detector 7 years and no repairable ever been done by the owner horny yourcompany.
Now becauseshe filed antideprEssant citizenship associAte company Rudolph g her with interest payments dating back to Dec 2019 and a repair charge because a heated was rattling pipes auditioned on. Are threatening of businesses you associate with? You can reach me at phone 575 434 2148 any time and I will send you what evidence you need This is not how business should be conducted.
My wife and were interested in a property at 9 Crescent Ridge Road in Rockaway NJ, Simultaneously, we have our own home to sell. However, we decided to go with Keller Williams to sell our home. This did not sit well with the Coldwell Banker listing agent. She wanted the whole package; sale and purchase. So instead of pushing our offer through, she decided to push another offer through that was lower in offer.
A week later we find out its under attorney review, then its available, then its not. On Realtor.com and other sites the home at Crescent Ridge is available. When my realtor calls the listing agent its not available. We have another party call and its available.
At this point we don't know what's up. Since, our home is under contract and would love to have a shot at this house. It…
I submitted an application for a rental through your website, that I was given by the broker. I had lots of issues with the landlord and would like a copy of our background checks and applications. This is the 10th time I have tried receiving these and I am getting more and more frustrated.
If I don't get this I will be forced to take legal action because I need these documents to prove that the landlord did an illegal background search on us AFTER we paid for 3 background searches through your website.
C. at 855-746-268. listed a vacant land at $15000 on 10/24/2019 with property ID: 19011418 in California City, Kern County, CA. I presented a full offer of $15000 on Friday 10/25/2019 through my agent Trina Engle of another Coldwell Banker at 661-877-0911, found out she already got an offer for $25000.
I right away counter offered $30000 through my agent. waited Saturday, next day called my agent ,she said listing agent will let her know, Monday nothing happened , on Tuesday Oct 30, 2019, my agent called me and said after seveal text mesages to listing agent, she text my agent" I am in conference and
property was sold to the first offeree" then I called the listing agent said,what happened to my offer? she said the1st person offered more than you , I said I can go higher, but she said no…
Look i have typed on their page and called the head broker Joanne at this agency. I can not type what has happened to me in 100 words or less. Your realtor GINGER QUIRK did me a dis service and i will NEVER use your company again.
Thank God i got my new construction loan no thanks to her and her do nothing kind of work. I'll be brief and tell you the whole story when i speak to you. I had 6 closing dates all canceled because of your realtor.
The property was in an estate. I signed land contract in JULY she never contacted attorney to file petition to sell the real property from the estate. My first closing was for August 30th. Until SEPT 23rd when i finally called the estate attorney he had no idea an offer was even made on the property let alone a land contract.
oh seller has to have…
Using this agency has been a horrific experience. The first woman we hired forgot to mention that she was committing fraud by accepting us as clients seeing as how the age of the firing in her went out and help set up that home start business here in town.
Meaning by calling this agency we got caught up and major conflicts of interest and fraud. So for six months are listing has been stuck with these people and they have done absolutely nothing. Can't get anyone into look at our house.
Can't get listings correct, just an all-around horrific experience was very unprofessional people. They've devalue to my home and wasted my time including costing me thousands of dollars in keep up. So the house yourself, you'd be better off
I. is a realtor who lowers himself to insensitive ads. I sent him a message and he doesn't care. I. for additional properties and year round will certainly not use Jeff Brooks or Caldwell banker
Went to see a million dollar home listed by Bedford katonah NY agency. The home is also owned by the listing agent of the same office. While entering the electric gate, the call box (which is held up by a stick) fell and hit my car and caused a small dent and three scratches.
The realtor and the broker accused me of lying and that the stick is not holding it up. So..... why is the stick there? I also took a video of the call box falling when stick is removed. They still called me a liar.
Told me to contact there lawyers over $800 repair. One question, why is the stick there if not to hold it up? I also have a video
I would NOT recommend realtor Theresa Kimbrell or Coldwell Banker (331 W. Venice Ave). Everything I feared came true. I was on deadline and needed to sell quickly. I know a lot of realtors and didn’t know who to choose (or offend). I asked my last realtor (Coldwell realtor) who she recommends in Venice and she suggested Kimbrell.
Kimbrell told me she could sell my house $315-319k and the broker would waive the $345 admin fee. I signed and initially felt relieved. Soon Kimbrell told me I needed to reduce my price due to new construction (which had been there for months). She should have been honest with the sale price instead of getting my hopes up and downright inflating the price to get the contract. We continued to reduce (I could’ve done FSBO). The first 5 open houses, Kimbrell wasn’t…
My company was hired by local Coldwell Banker realtor (Bill Maury) to perform repairs on one of his listed properties. He told us in advance we had to wait until the home sale closed to be paid. That is unusual since contractors are normally paid upon completion of repair work.
We completed all repairs which were done by our professional craftsmen. We waited patiently to be paid. I received a call from the CB realtor literally as he was driving to the closing. He said the buyer had low balled him in order to cut the selling price of the home.
He then asked me to forfeit all the money owed to my company so that hus closing would go smoothly and he could make his large commision. I objected and have still not been paid as of 4 months later.
He basically used my my company as a negotiation…
The Help Desk phone is not working and no one answers on this complaint line. I have paid fees to Coldwell Banker nationally for over 25 years. When I sent a help email this morning, the response was to call the HELP DESK which I had already done so numerous times with no answer. Please provide a number of a real person that I can talk too in Customer Service.
Helen Hagood Coldwell Banker Caine Greenville SC 864 419 2889 [email protected]