Jay
On 01/11/19 I was denied entry to go into Friday's on 4209 Wake Forest Rd. Raleigh, NC 27609. I was told that on Fridays and Saturdays the restaurant turns into a night club and you have to pay a $5.00 entry fee in order to get in to eat.
T.G.I. Friday's faces severe service quality issues with customers experiencing extremely long wait times, being ignored or treated rudely by staff, and receiving substandard or incorrect food orders. Management appears unresponsive to complaints, often refusing to address problems adequately. The combination of poor service, unprofessional staff behavior, and food quality problems is driving customers away permanently.
Common Issues
On 01/11/19 I was denied entry to go into Friday's on 4209 Wake Forest Rd. Raleigh, NC 27609. I was told that on Fridays and Saturdays the restaurant turns into a night club and you have to pay a $5.00 entry fee in order to get in to eat.
Visited tgi quay side lakeside booked x2 tables for birthdays waited 35mins to be seated total chaos stressed staff rude barman and a defensive manager an experience we will not be repeating, appreciate it was a Saturday but it was the worst tgi I have visited!!!
I hate I cannot give a Zero star!! The TGIFridays in Quakertown pa is where to go if you want laughable food at thw ridiculous chain restaurant prices sometimes!! Was given a lava drink lacking ingredients cus they ran out and not on fire..
No alcohol was put into this drink at all do not care what they say , secondly our appetizer came in a tiny black to go container that you would put sour cream or a little side of to go in well that's what are salsa came in on a plate with a handful of burnt Tostito chips then main course a few broccoli florets and a steak when I was supposed to get steak and shrimp they forgot the shrimp and said oh we can make it and bring it out I said no that's okay and
proceeded to try to eat my meal which was garbage how long with my husband's who got ribs, dry…
We had a family birthday meal to attend too at 2pm when me and my boyfriend walked in with his daughter who was very hungry and looking forward to having something to eat , we was greeted by the most unfriendliest staff going with a face of thunder on them , we then said we was with a birthday party and they just pointed us in the direction of the table.
We then was getting settled but by 2:45 we still had not received any waiters to ask for our drinks, we then got up ourselves to order the drinks half an hour had passed and still no drinks had come to our table not even the child’s drink who was very hungry and thirsty at this point for then the waiter to say there was barely any drinks left until we asked further again where the drinks were at they came but
only the adults and then the…
I would like to complain about the service me and my family received at TGI Fridays in speke on 5th January 2020. 35. which was nice but was not hot only like warm. 30 we had still not received my husband had ordered a coffee which was brought to us as black when asked for milk and sugar it took 15 mins to receive this which by then was cold.
We had looked forward to this meal however I will not be going to TGI again the gentleman who also served us smelt of alcohol and kept disappearing as if he was I'll. 57 for this meal and I think that was a disgrace I did complain on leaving but they did not seem interested.
I have a large family but will be advising them not to go to this establishment due to the very poor service our family of 5 had.
I have never had service this awful. we waited for 30 mins before our order was taken. The restaurant was not busy at all.. then we waiter over 30 mins to get our food. I ordered tostada nachos and when i was finally served the tostadas were burnt black to a crisp.
That is the worst service i have ever seen
Manager in training at the cross county location was cursing and telling guest they can’t sit in a certain section and didn’t care if they had money. Bartender on duty on January 3 didn’t ring the food in and serve another guest even though we were there before and didn’t even check on us us when we got the apps to offer silver or plates , food came out burnt and
the bartender then proceeded to sit and eat her food, even though she still didn’t check on us. Manager was another case didn’t seem as he wanted to be there we made several complaints and all he wanted to offer was a $10 coupon
A group of coworkers went to Fridays in Sunrise, FL today (party of 3). We arrived at 11:35 am and waited for 8 minutes for a greeter/hostess to come to the front, never happened. My coworker had to walk all the way to the back and stick his head in the kitchen area to get someone's attention.
She seated us and walked away. We say waiting for someone to come and at least take our drink order for over 10 minutes. No one ever came to our table and we walked out at 12:05 PM to once again NO ONE at the front where there were 4 more people waiting to be greeted.
Not sure what the issue was- no one at the bar, or the hostess stand, just an empty establishment for over 30 minutes with zero service. Disappointing being we were the only people seated in the place for 20 minutes.
Hi and Happy New Year to you,
Wish I could say my family’s New Year got off to a good start after booking months in advance for our family to once again enjoy TGI Fridays Braehead in Glasgow 4:30pm January 1st 2020,but sadly it was a disaster. First thing we noticed was the poor service, we sat down at 4:30pm it was 5pm when the waitress informed my mother in law there was no potato skins left and she had to order something else. Then the wait we had it must have been over an hour before we got our starters. When we questions why the food was taking so long to get out we were told they were short staffed. I’ve been to TGI’s Braehead for the past 4 years on New Year’s Day and this was by far the worst experience I’ve ever had. So much so that my family have said we should go somewhere else…
order though grub hub on Sat 12/28, order was disappointing, potato skins was short order of 5 unlike picture on menu of 8. Order of chicken pasta was extremely small, whiskey hamburger was order medium but came undercooked. Completely disappointed and will no longer use this establishment!!
Just all around bad service at the Valparaiso store.From no to seat us to the server crying and not getting our order right.And food making my daughter sick.$ 50.00 waste of money for the poor service we received.
We ordered meals for 2 adults and 2 children , also drinks, the children had finished their drinks and I requested 2 more, I had to ask 4 times for more drinks. I asked to speak to the manager to raise my concern , who replied "we are short staffed and they work really hard and it is christmas after all ", the restaurant was half empt and
the staffing issue is nothing to do with the fact the meal was forgotten. He proceeded to say we will sort out your desert order, another joke , I ordered 4 deserts , 20 mins later still no deserts , the server came to our table to apologise that he has not had time to prepare our deserts as he was really busy !!
At this point I decided enough was enough and told them to cancel the desert and get me the bill , The manager did give a small discount (…
Hi. I brought a colleague of mine to TGI Fridays in West Orange, NJ for a dinner meeting and was terribly embarrassed when the restaurant was so dirty that they couldn’t find a clean table and the floor was sticky and disgusting and the restaurant just looked very dirty from top to bottom.
the manager just said , sorry, they were short staffed smh.
However, if the quality of the food and cleanliness of the food was reflected by what Was visible in the dining area I can only imagine what was behind closed doors in the kitchen and so because of that we were too disgusted to eat there after driving all the way there and had to choose an alternative restaurant at the last minute because it was unsanitary.
I’ve never seen the restaurant in that deplorable condition and I just felt like it…
2 of us went to eat at TGI Fridays Watford at lunchtime on 17th December 2019. The food was not as good as in many previous visits to GI Fridays all over the country, I had to send back the corn on the cob as it was very dry and was sticking in my throat.
I immediately called over a waitress who offered me another choice but as I love corn on the cob I declined and asked for a replacement. This took a long time in coming to the point I had practically finished my meal.
The corn was replaced with one soaked in butter and had a pot of melted butter next to it. Unfortunately it was still inedible, it tasted as though it had been cooked the day previous and was so dry and not succulent as a corn on the cob should be, it was actually like eating wood it was that inedible.
The waitress saw I…
Your commercial is viewed on TV land and my family including a six and seven year old watch programs on this channel. I find it inappropriate for them to see gay people kissing.
I used to frequent Fridays quite often and had not visited them in about a year. I decided to stop in for happy hour tonight. I order two HH cheeseburgers and was asked for some bbq sauce. 00 for that condiment.
At no time did the server tell me that there was an upcharge. Then I remembered why I stopped going. I like grilled onions on my hamburgers and I ordered one with grilled onions and they did tell me that there would be an upcharge.
I questioned why as the burger came with onion and all I was asking was it to be grilled. The explanation was it was corporate policy. I decided that I refused to be charged for cooking an onion and stopped going.
00 for a condiment, well lets just say my money spend elsewhere and there is lots of competition in the restaurant industry for it. I…
I will never eat at your restaurant again. The new commercial that is running with two guys kissing is utterly disgusting. I can't believe "Thank God Its Friday " would promoted this type lifestyle. It is morally, ethically and socially wrong.
99 and when her food came out it’s was cold the mashed potatoes was solid ice cream cold her broccoli was hard and salmon was burnt she asked for the Manager several times and she did not exited the back she sent the waitress out as her Messenger so my co worker had to go to the back and get her.
The manager name was Sabrina she was very unprofessional rude and acted kind of racist. She had a very nasty attitude !! As a customer we shouldn’t have to experience this we came here after to work to sit back eat and enjoy ourselves not to get cold food and unpleasant services from the Manager
Waitress on Jefferson Rd. Complained that tip from elderly man was not good enough. Service was 12/12 at 7pm. Rude. Unprofessional. Will not return. Blondish waitress , restaurant was empty other then our party. Unacceptable behavior.
1 G331ef
i went to your tgifs yesterday in newburgh ny and had a very bad experience, i ordered your endless appetizers and most of them came cold and without any sauce on them i then asked the waitress if the refills were free and she said yes and when i got my bill she charged me for 3 sodas ive been coming here for years and
i am not happy . Steven Swenson 172 New Unionville Rd Wallkill NY 12589
We ordered the endless apps and was told that we were not able to take home our left over food and he waitress tried to over charge us by $10 we asked for a supervisor and they never came, Fridays used to be my favorite place to eat but after this experience doubt ill ever go back.
I’m insulted by your recent TV Advertising. Seems you and other corporate groups are hell bent shoving your homosexual agenda Down America’s throat. Your ad having two males kissing is of deep concern. As far as myself and my friends we will not support or patronize your establishment again.
I suppose you value the the homosexual actions more than the heterosexual community. Perhaps they will keep your corporate profits in the Black. I’m sure your stockholders will love the Red balance sheet. A Disappointed X Customer,
I don't feel that it was necessary to show two queer guys kissing on a commercial viewed by all age groups in this country. We really don't need gay sexualities shoved down our throats especially in a commercial for food.
Enough is enough of this shit. Let's show a little bit of heterosexuality, huh? thanks.
The management director do anything should be fired not accurate or a clue what's goia
I come to TGIF very frequently. Went to the one Greenbriar-Chesapeake(12-4-19) on Tuesday and Lynnhaven-Va Beach(12-5-19) Wednesday of this week. Great experience normally at TGIF. Had a horrible experience at my normal TGIF Lynnhaven-Va Beach . Ordered the chicken sandwich special and my fiance ordered the full rack of ribs.
Chicken sandwich was under cooked. They gave me another sandwich which I decided to take home and take it for lunch. samething, under cooked. At this point and time I hope I don't get salmonella poisoning. I took pictures to have just in case I do get sick.
No this isn't about no money but the fact the fried chicken sandwich was under cooked twice.
On 12/1/19, my friends and I visited your TGI Fridays location at 71 NJ-23 S, Wayne, NJ, 07470. We had the most terrible experience! I’ve visited this location for many years and I have never had an issue until today.
My fiends and I attended this location and as soon as we entered the location it was one issue after another. My parents are restaurant owners so I understand that at all times a customer should be satisfied and is always right.
At this point, my rights as a customer were taken away and I was treated poorly without acting out of character or making a scene. A male who identified himself as a Manager name Terrell immediately had an issue with our table.
I must add that we were the only customers at the location. We ordered the $12 endless appetizers each, there were four of…
Took our friend to london for her 50th. Sat in covent garden tgi for half hr before being told gas wasnt working. Was told to go leicester sq instead. Were given complementry drinks but purple rain without the alcohol doesnt taste quite the same.
My friend and i always aim for a tgi where ever we are, we have complimented how good it is only for our friends 50th to be ruined by ur lack of service, false advertising ( is this because it was comlimentry ? ) we are very dissapointed in the service and lack of compassion towards your customers.
Still awaiting food tha t we ordered 45 min ago and the toilets have no soap to wash your hands. The table had to be cleaned ( by ourselves ) as we sat down. Restaurant wasnt even that busy to warrant such poor standard of service .
Some one from your coperate office needs to call me ASAP!!! ITS TO MUCH TO PUT IN WRITING AN I SHOULD NOT HAVE TO!!! 704-701-6984!!!!! PLEASE CALL!!!!
After seeing your newest commercial , you have seen the last of me at a TGI Fridays
I ordered chicken with shrimp w/noodles thru Grub Hub. As a Muslim I don't eat pork. When I got my food there was bacon in it, $24 wasted. Who puts bacon in fettuccine?
I wouldn't give even 1 star for the restraint near Wolfchase in Memphis. Last Friday evening we had 4 people in our party, we waited over 40 minutes without ever getting our order to the table. Finally when the server didn't bother to come back to even ask if we wanted refills on our drinks we left. I could understand if it was busy or even short staffed it the server had bothered to communicate with us. It was a joke.
Won't waste my time there again.
Today 12/1/19, my friends and I visited your TGI Fridays location at 71 NJ-23 S, Wayne, NJ, 07470. We had the most terrible experience! I’ve visited this location for many years and I have never had an issue until today.
My fiends and I attended this location and as soon as we entered the location it was one issue after another. My parents are restaurant owners so I understand that at all times a customer should be satisfied and is always right.
At this point, my rights as a customer were taken away and I was treated poorly without acting out of character or making a scene. A male who identified himself as a Manager name Terrell immediately had an issue with our table.
I must add that we were the only customers at the location. We ordered the $12 endless appetizers each, there were four…
The service was very slow the wait for the food was far too long and one of our meals which was ribeye steak was very overcooked was sent back and returned back after all the other diners had finished had to keep asking for drink orders one of which never came very poor service and food quality only avrerage. A big disappointment for my daughters birthday meal
I bought a bag of your potatoe skins tonight at a local gas station I usually love them, but I'm very mad right now I opened the bag and got a handful out and found not one but several pubic hairs in it. I am so disgusted right now that I do believe I'm going to call a lawyer first thing Monday morning, who ever they belong to could have any kind of health or medical issue this is unacceptable and disgusting.
Someone needs to make this right, I am not an unreasonable woman, but someone needs to get a hold of me asap.
I will never eat at your restaurant again just saw a commercial with two men kissing!! And I know a lot of other people who feel the same way!! Gays should never be allowed to force there way of life on people especially young children who has a male dad and female mother because there to young to understand this kind of behavior!! Good bye for good
I am offended by your commercial where there are 2 guys kissing .. And I will never step foot in your bussines because of that ... I thought y'all had higher standards But I guess standards means nothing to y'all
We waited for 1hr. For our main dish to come out of to have it be wrong and under cooked. We asked both the waitress and manager for refills on our drinks after we sat for 15 minutes with empty glasses. We never received refills. When the meals finally came out as stated earlier the food was under cooked and only had 6 yes 6 french fries on each platter. Addressed the issue with the manager who was quite busy dealing with issues the entire time we were there only to have him stare at us with a blank look. We were hoping for a resolution like maybe some fresh made food that was to our order but in return was charged for the appetizers we ordered and sent on our way.
Location: Park City Mall Lancaster Pa. Saturday Nov. 23 between 1:30 and 3:00. We ended up eating elsewhere.
Thank you,…
After watching your ad with two men kissing we will never eat at your restaurant again. We will also share this with others. why can't you advertise on your food and service and leave the other crap alone.
This is unprofessional for TGIF. Very disappointed in the dress here at Manhattan TGIF in New Orleans. It is not a strop club; shirt pulled over the shoulder and bra strap showing.
My steak was well done I order it med rare. It was the worst dinner I have ever had at a Fridays. I Love your food but not tonight. Deanne Boonstra . I was really sad.
This was the bad service from the beginning. 1. The place only had about 5 tables with people and 4 to 6 people at the bar. 2. The person who sat us (4 people) down gave us menus and when we open them on one had anything inside the covers. 3.
The table was dirty and sticky we ask them to change tables. 4. We waited for our waiter for over 20 minutes to get our drinks. By the way were were freezing in there... we were thinking of leaving. 5.
It took them 58 minutes (after the the 20 minutes) to bring our plates and they were all cold. The cheese was not even melted on one burger. 6. The manger and 3 workers were near the door way just talking....
The manger was just sitting there laughing and carrying on. Don't want to get personal but the guy is over weight and he didn't seem to want to…
I recently referred a friend to dine with Me at Fridays, on Nov. 15th. Service was ok until the END , when A manager came to close my check. 67 , the female manager split the bill (so i thought) . 00 a piece.
When brought to my servers knowledge he ignored my concerns nd served other guest. I had to physically get up and search for a manager. To find a another manager who attempted to fix the situation, yet. 23 difference). I am so upset how the situation was handle.
Not one courtesy card offered. No since of urgency. I am very upset nd will never ask a friend to join me there again.
Booked table of 10 for granddaughters birthday absolute disaster !! We all sat with coats on Mid November air con full blast asked numerous times to turn down also music so loud we couldn't hold a conversation not even the waiter could hear us to take order Meals all came out at different times and wrong orders .All in all £230 spent for s very upsetting disastrous evening Highlight of whole evening was LEAVING !!
I was supposed to receive a refund 10 days ago. I’ve contacted customer relations several times, but I still have not receive my refund.
Waitress took 15 minutes to come over. My burger was good but my son got plain salmon and mashed potatoes because of his health requirements. They brought both at the same time but... His looked like a kids portion. It was maybe 6 oz.
and 2 little scoops of mashed potatoes. while he nor I are big eaters, his was insulting. I asked for a manager and she said the fish comes precut. She tried to say they vary but when my son showed her the picture in the menu, it was like night and day.
She said she would bring over another piece and we said thanks. Now we chatted, watched some of a game on TV so we didn't eat fast. I was done and he got his extra piece over 20 to 25 minutes later.
While this is not the waitress's fault, either she or the manager should have checked on it. I have eaten…
Our food and service was excellent, No complaints.!!
Here is the problem- We visited your Auburn Hills Michigan facility on 11-9-19, after we sat down we realized that most people had there jackets on, it was freezing!! many people made comments to the servers but they could not do anything about it, i understand that this is a small problem but i thought i would pass it along.
Ate at #0660 McKinley mall location on Saturday 11/9. Worst experience ever and will NEVER return. Staff unfriendly and inefficient, food cold and dry, wait time way too long. Hostess just plain not nice, waitress clueless. you could tell our kids meals were under the warmer for a vey long time, dry and hard, fruit cup HOT.
Everything was awful but it would take too long to elaborate. With all the places to eat, we will go elsewhere to spend our hard earned money
Terrible service. Customers around us were getting up and leaving before their food ever got there. My husband ordered a chicken ranch sandwich it came to him cold terrible presentation and there was no ranch on the ranch chicken sandwich.
Manager never came around to ask everyone how they were doing. Unfortunately we still have a balance on our gift card which we will probably just throw in the garbage. Would not Recommend to my worst enemy. The restaurant was not even busy. All around terrible experience.
My husband had ordered me a whiskey glazed burger and asked for it rare. I took my first bite and the meat was a well done patty and outside was black, no glaze only a small dollop on the top bun.
I had gastric sleeve weight loss procedure and have three babies under two and am disabled. I’ve now suffered vomiting pain and discomfort I asked for rare for a reason I will be referring everyone from the Manahawkin nj location