Super 8 Complaints Continued... (Page 7)

I have stayed at several Super 8 because they are pet friendly and have fair prices but this is the worst experience I have had on January 5 2018 in Litchfield Illinois. It was the dirtiest place I have every stayed at. The room conditions were terrible- cigarette holes in covers and they were very old and musty smelling, dirty bathroom ( looked like it hadn't been cleaned from previous guests) loose toilet seat with crude on the base, shower curtain loosely attached with unpainted plaster to hold it up, holes in the dirty carpet in several areas, loud old heating system with missing border strips around unit, dirty walls with plaster patches in several areas, the free wifi would not work after trying several times I went to front desk and it was not resolved because it only works when close by front desk I was told. All in all it was just plan gross and it will make me think twice before I stay at another Super 8 in the future. I took about 10 pictures but o lot could upload one for this - but would like you to see the other pictures if need be- this property has not be upkeep at all and should not be in business it's not a good representation for your company

I booked my mother in at the Super 8 in Cornwall Ontario while her husband was in ICU. They were extending daily as they were unsure of their check out date. I called and spoke with Sandra, who confirmed they would be honoring the discounted rate of $65.00/NT. However, at check out this was not the case, this rate was honored for only 2 nights, and the last 3 nights were $105.00/NT. No one at the hotel ever once mentioned the rate change. When we asked to speak with Management, he was "to busy for our problem, and to call and speak with him another day". My mother got a hold of him the following day, and he treated her very poorly, he threatened to sue her if she posted a negative review online and all..

My wife and I stayed at the super 8 at 3330 S. Main St, Harrisonburg, Va. Upon entering the room, we were both overwhelmed by the smell of cigarettes and old smoke smell. The bedroom did not have a fitted sheet on the bed. The door security lock had been broken off and not replaced. The biggest complaint of all is the fact that they have removed smoke the detector from the room (I'm assuming to prevent it from activating when people smoke). This is incredibly irresponsible of 1)whoever removed the smoke detector and 2) whoever authorized this. I am a firefighter of 7 years and I know for a fact that this is illegal and most importantly unsafe. I expect a quick response to this issue and I also expect a reply via email. I can be contacted at clonesky555@gmail.com. I will also be in contact with the local fire marshall to ensure that this issue is dealt with specifically.

I visit Super8 in Hardeeville South Carolina. I waited at the front desk for almost 20 mins or longer. My child needed to use the rest room so i look around and found the women rest room up on entering a young Spanish female was in the bathroom smoking cocaine. She immediately left the rest room. As i return back to the desk. The young lady who we just saw in the bathroom doing drugs. Was the receptionist . She stated her name was Yonnve she was rude cussed me out called my child and me out of our names. and told us to leave . I ask her to speak with a manager and she told me she is the manager. This just happen about 30 mins ago.I have called better business bureau and the health department.

I have a complaint about a racial issue Super 8 corporate has done nothing about. I was thrown out Galveston hotel and called a n**** for no reason by general manager. A boycott and lawsuit will take place shortly if I don't hear from anyone this has been 3 months with no returned calls back from Super 8 customer care. Is there a better phone number I can call?

We have stayed in super 8 motel more often than not, I booked a double bed with smoking, when we checked in to our surprise only one bed and a no smoking room. I went down to the receptions desk to ask about room change. I was told there were other rooms were available (I do understand the business). ok. first time this has happened. no big deal we will live. Later on that evening I asked for extra towels blankets pillows after one blanket I was not given any extras after that. I was going to make a bed on the floor. So I went down stood in line, and there were two ladies that were walk ins, what they got a smoking double bed and at the same price I paid. What the hell I say. Finally piled up some dirty clothes for myself to sleep on. Off to sleep I go.

What why did the light come on and there is a man standing in my room. He turned and ran out. Mean while my husband (disabled) grab his pistol and tried to find him. Weird right. We head back to bed just fell back to sleep and Bang Bang on the door? You have got be kidding me it is 12:45 in the morning. the night manager is asking me how I got into the room. was threatening to toss me and my family out. What the hell I say. I find him the receipt and turn to head back into the room. Wow now there is no sleeping.

In the bright and early am my husband goes and talks to Justin about the issue that night and he laughed and shrugged it off like it was no big deal. I stayed at the super 8 in Spokane valley on Arragon St. The room we paid $105. Been loyal to the chain, the price keeps going up and the quality just keeps getting worse.

We have stayed in super 8 motel more often than not, I booked a double bed with smoking, when we checked in to our surprise only one bed... no roll always..... and a no smoking room. I went down to the receptions desk to ask about room change. I was told there were other rooms were available (I do understand the business). ok. first time this has happened. no big deal we will live. Later on that evening I asked for extra towels blankets pillows after one blanket I was not given any extras after that. I was going to make a bed on the floor. So I went down stood in line, and there were two ladies that were walk ins, what they got a smoking double bed and at the same price I paid. What the hell I say. Finally piled up some dirty clothes for myself to sleep on. Off to sleep I go.

What why did the light come on and there is a man standing in my room. He turned and ran out. Mean while my husband (disabled) grab his pistol and tried to find him. Weird right. We head back to bed just fell back to sleep and Bang Bang on the door? You have got be kidding me it is 12:45 in the morning. the night manager is asking me how I got into the room. was threatening to toss me and my family out. What the hell I say. I find him the receipt and turn to head back into the room. Wow now there is no sleeping.

In the bright and early am my husband goes and talks to Justin about the issue that night and he laughed and shrugged it off like it was no big deal. I stayed at the super 8 in Spokane valley on Arragon St. The room we paid $105. Been loyal to the chain, the price keeps going up and the quality just keeps getting worse

Booked a Super 8 motel room for Biloxi, Mississippi and they booked at picayune, Mississippi and wouldn't change it. This is not acceptable customer service!

We arrived to our Super 8 room late in California, Maryland after visiting friends in their Super 8 room, went right to bed exhausted. I got up to use the bathroom after about 1 hour sleep. The bathroom had a odor and there were roaches in the bathroom. I was extremely grossed out. I went to complain, the management came up and said they smelled and saw nothing. They would only refund my second night not that night. We were only in the room for about an hour. I feel this is wrong. The room was dirty and I am NOT staying where roaches live. I wouldn't think Wyndam would want to be associated with a roach motel. Very disappointed and want my full payment refunded for a room that I only used for an hour. I didn't want another room that was not clean and had roaches. I would appreciate someone getting in touch with me regarding my bad experience and getting my refund. We were at the California, Maryland Super 8 on Notch Road. Saturday, 11/7/15 and was suppose to be refunded for Sunday, 11/8/15. I want a refund for 11/7/15.

The room when we walked in was not what we expected; but I said at least it looked maybe clean. But we found out later it was never cleaned. We were there four days and no one ever cleaned our room. We complained that first night and thought well now they will clean it; well they didn't . We had to go get our own towels; and we were given a bag for our own trash! This place is super 8 at Henderson Ky hwy 41 north 42420. Please never stay here. They don't even want you in the pool unless you have everyone's name on the paper. I had my son and his daughter over for a swim and they had to get out because there were only two names on my paper work. They were just there to swim with my daughter and I they did not spend the night there. This was the worse stay ever. Please check on this place you are going to loose a lot of customers.

I pulled in the parking lot and was using the internet. I was not bothering no body. I was doing my school. Work and i only had to type a few sentences. First of all i know i wasnt a residence at the hotel but that lady came out side and immediatly started yelling at me and cussing at me. I told her i was only gonna be there for about 3 more min and she flipped out. The only thing i asked her was why are you yelling at me. I was not yelling at her.

Then she got mad and and called me a bitch. Her exact words was bitch you better pull out of this fucking parking lot now or im calling the police. I did not argue i left. I called the hitel and asked for her name and her supervisors number and she refused yo give it me. I know for a fact that if somebody comes to your job with a complaint you have to give them your name and a number to speak with a supervisor. I understand i was not a resident at that hotel but she had no right to disrespect me like that. I will never stay at a suoer 8 in my life. That was obserd. All,she had to do was ask me to leave you do not walk up on people yelling and screaming.

That was wrong and something needs to be done. I did not even get smart with her or argue with her, even after she cussed me. No she does not need to have a job working with people because she does not know how to talk to nobody. Really rude and disrespectful. I am not gonna let this go, i feel some kind of way about how she treated me, i dont care who i have to keep calling until something gets done. She was wrong!

Everytime my fiance and our two kids go to visit his family in Mahwah,NJ we always stay at the Super 8. On 3/23/14 we got there around midnight and checked out by 9AM. When we got to our room only half our lights worked..The heat did NOT work at all. We were so exhausted so we were going to say something in the morning. We were freezing all night. When we checked out I had told the lady at the counter and all she said was “Ok thanks”.. Really???? I did not stay to argue due to we were going to my mother inlaws funeral. I will be down again on April 13th and I do not plan on staying there again until something is done. I will stay at the hotel next door. Not that I want to because Super 8 is where we always stayed, but I am upset that I had to pay $115 or so just to sleep for 9 hours. Normally I wouldn’t mind. But not having no heat or all the lights work was completely insane.

Check in date 3-21. Pulled dresser drawer out and it was broke, i cant even use it. The sheets dont even fit the beds. Woke up in middle of night with a bedbug crawling on me. Ciggerettes put out on hallway floors. Frozen donuts and frozen waffles for poor excuse of breakfast. Coffee in lobby literally smelled like urine, didnt have guts to drink it. So went to room to make coffee there and the pot was obviously not properly cleaned. Water turned brown as i was filling it up, and the filter and coffee from last guest was still in the pot. Toilet was digusting. Floors were dirty n nasty. I will never again go to super 8.

I was at the hotel on Friday night, I checked in at the front desk with my credit card and wallet. I went straight to my room and in the morning my wallet was gone. I went down in the morning to talk to the front desk staff and ask if anyone had turned it in. I asked if we could look at the video camera. I was told I had to check with the manager on Monday to look at the security camera to see if in fact I had picked up the wallet or if I left it on the counter.

I dropped it in the hall and someone had picked it up. I called today and talked to the assistant manager and he was going to have the manager call. I did not receive a phone call so I called back at 8 and the manager was gone until Wed. The manager I was told to talk to was Parth Patel at the Madison/East location. My wallet had credit cards and cash in it. I would like a call back to determine what happened to the wallet.

Booked 3/8/14 to 3/11/2014. room was unsafe. phone cord taped to another cord and did not work. alarm clock cord cut. refrigerator freezer full of water refrig didn’t work and plugged to a extension cord and not safe. The door lock wouldn’t keep a 2 yr old out . swimming pool was cold and hot tub was colder than a bathtub. At night I had to get someone ftom office to come out and move a cone to park. I had to park in front of a shed that was super 8, and my car was keyed from th back door to the front of car. I reported problems the first night and no maintenance guy on sight.

Fine I told them 3 times the next day before someone came at 130pm after I have wasted my day because of this . My trip was a bad all the way around because the hotel wasn’t where it advertises on internet across from Disneyland and had to pay 16 a day to park then, not planned for that. Wasted so much on waiting for maintenance rather than just give a different room as I was 3 days paying. Also the breakfast tasted as old as me. I am so mad and feel I wasn’t even given a apology . I feel a refund of some of my stay should be reimbursed for that is the right thing to do rather than complain on yelp as I plan to do if no response back.

We checked in the motel on the 4th of May on 2013 the first room we went to wasn’t ready and smelled like smoke so bad you couldn’t breath, the second room wasn’t much better either but we figured it wasn’t going to be any better. that night we were awakened by two people in the parking lot right outside our room so intoxicated they were falling on the horn of their car, we called the front desk but I think he was scared to say anything, they finally left but not until leaving us a present right by our car door where they threw up. then later that evening the room next to us decided to party until 2 am.

This was the worst stay ever for us, Also the side door of this place doesn’t lock and the beds squeak so bad you couldn’t roll over without waken your partner up. Very sad hotel definitely not worth the money. going to Daytona beach in a week guess where we are not staying.

This was one of my worst place that I have ever stayed at. Our room smelled of wet dog and cigarettes , our carpet was soaking wet. We asked front desk for some spray to mask the odour, she could not provide us with any. We noticed the carpet was wet when we lifted our bags on the bed. That is when I asked to be moved. We repacked and moved to another room. What makes this the worst experience ever was that we asked for a wake up call at 4:15 am; we did not get a wake up call. My son was to be at the airport at 5 am. We awoke at 5:35. We rushed out , my son did not have the time to shower nor eat !!!!! What hurt the most was that I was unable to give my son a proper goodbye.

I was very upset and cried the entire day. When i I spoke to the manger she was rude and unsympathetic. After a heated conversation she said the best she could do for my hardship was to give me a promotional rate the next time I book there. I told her that I would never stay there again. !! My bag now has a huge water stain and I am still upset about not staying goodbye to my son in which a mother needs to and has to. I would like to be reimbursed for my stay and the cost of another overnight bag. If this company has any morals they will see to it that this doesn’t happen to anyone else and that I receive some sort of compensation for my horrific experience.

I checked in around 5:30am on August 1st. I asked the clerk if I had to check out by 11am, if so then I was just going to drive around until check in time. The clerk told me that I had no worries and I had the room until August 2nd. I didn’t even need the room that long, just the day of the first so that I had a place to rest while a friend of mine was in the hospital doing some testing. I told the clerk that after 8am I would no longer have a car, and that I couldn’t pack my luggage around with me if I would have to leave. At 11am I got a call from the front desk, the new clerk was on duty and told me that it was check out time.

I told him that I had the room until Aug. 2nd, and that the papers that I had signed said the same thing. He got rude with me and started yelling, telling me that it was a mistake and I could not go by that. He made me leave the room, and eventually I also had to leave the lobby. I had to sit out in the sun, for 5 hours in triple digit weather with all of my bags as well as my friends’. To make matters worse my sugar had dropped and I was really sick, but the owner/manager nor the clerk had any sympathy whatsoever. I ignored the fact that the room was not clean, the beds were rock hard, and the pillows were flat. The towels had stains on them and holes and the whole place smelled.

Even the lobby was dirty, the floor was so sticky that my shoes were sticking to it when I tried to walk. These people are rude, and they are out to take your money no matter what. I was not honored when I signed the contract saying that I had that room from August 1st to August 2nd, and they acted like I was some sort of vagrant that they did not want hanging around. I have looked for a complaint department for Super 8 and can not find one, I am steaming after the hell that I have been through and I feel like I deserve compensation.

We were forced to stay at this Super 8 hotel because of power outages due to heavy summer rain storms in our town twice in one week. This hotel is primarily used for prostitution and they know it. My husband went in to make the reservation and while in line, noticed several dirty and seemy couples reserving rooms. We noticed that people were hiding in the stairwells and in cars waiting for their family and friends to go into the Super 8 office. The Super 8 hotel is very nasty and not very clean. Hair and dirt everywhere, a ring in the tub that would not wash away. No microwave or refrigerator. Prostitutes sit on their beds with the doors open calling to men passing by. Very dirty and pathetic!