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Write for Us Super 8 Complaints Continued... (Page 4)
340+ reviews added so far. Upset? Call Super 8 corporate: 1-800-454-3509
The blanket had a stain on it there was a high pitch noise they were rude there's no shampoo we had to ask three times for more towels and shampoo because it wasn't any shampoo or conditioner in here in the first place
I have stayed at several Super 8 because they are pet friendly and have fair prices but this is the worst experience I have had on January 5 2018 in Litchfield Illinois. It was the dirtiest place I have every stayed at. The room conditions were terrible- cigarette holes in covers and they were very old and musty smelling, dirty bathroom ( looked like it hadn't been cleaned from previous guests) loose toilet seat with crude on the base, shower curtain loosely attached with unpainted plaster to hold it up, holes in the dirty carpet in several areas, loud old heating system with missing border strips around unit, dirty walls with plaster patches in several areas, the free wifi would not work after trying several times I went to front desk and it was not resolved because it only works when close by front desk I was told. All in all it was just plan gross and it will make me think twice before I stay at another Super 8 in the future. I took about 10 pictures but o lot could upload one for this - but would like you to see the other pictures if need be- this property has not be upkeep at all and should not be in business it's not a good representation for your company
Super 8 in melrose park illinois puts Drano an lighter fluid in the a.c..s an pot.also.this is the only super 8 that I have ever been in that does this.I am an OTR Truck driver.I couldn't breath an my Dog was sick from the fumes.you need someone to come in incognito an get this treatment.I have never been so sick an harassed by a motel in my life.for rating ----0
I booked my mother in at the Super 8 in Cornwall Ontario while her husband was in ICU. They were extending daily as they were unsure of their check out date. I called and spoke with Sandra, who confirmed they would be honoring the discounted rate of $65.00/NT. However, at check out this was not the case, this rate was honored for only 2 nights, and the last 3 nights were $105.00/NT. No one at the hotel ever once mentioned the rate change. When we asked to speak with Management, he was "to busy for our problem, and to call and speak with him another day". My mother got a hold of him the following day, and he treated her very poorly, he threatened to sue her if she posted a negative review online and all..
Reserved a handicap room an smelt like urine,showed 2 other rooms filthy an smelled of cigarette didn't have what they advertised, men outside window drinking beer,hole in wall in shower,heater did not work, food on walls microwave had rust in it,maid never cleaned the room, among other things I do have pics this is inexcusable for a disabled women an a 10 year old to stay in we were there 4 days they will not compasat us in anyway said we should have read reviews
My wife and I stayed at the super 8 at 3330 S. Main St, Harrisonburg, Va. Upon entering the room, we were both overwhelmed by the smell of cigarettes and old smoke smell. The bedroom did not have a fitted sheet on the bed. The door security lock had been broken off and not replaced. The biggest complaint of all is the fact that they have removed smoke the detector from the room (I'm assuming to prevent it from activating when people smoke). This is incredibly irresponsible of 1)whoever removed the smoke detector and 2) whoever authorized this. I am a firefighter of 7 years and I know for a fact that this is illegal and most importantly unsafe. I expect a quick response to this issue and I also expect a reply via email. I can be contacted at clonesky555@gmail.com. I will also be in contact with the local fire marshall to ensure that this issue is dealt with specifically.
Super 8 put $275 of additional charges on my credit card under "Super 8 Motel" after staying and paying for motel stays in Bozeman and Idaho Falls.
Both motels deny that they put the additional charges on my card, and corporate said they don't deal with money. Told me to take it up with my credit card company.
In addition, our room lacked Wi-Fi in Idaho Falls and all that the manager said was she would make note of it - poor service!
Be wary of making any reservations with Super 8 - and check your statements afterwards! My family will no longer stay with this chain.
I visit Super8 in Hardeeville South Carolina. I waited at the front desk for almost 20 mins or longer. My child needed to use the rest room so i look around and found the women rest room up on entering a young Spanish female was in the bathroom smoking cocaine. She immediately left the rest room. As i return back to the desk. The young lady who we just saw in the bathroom doing drugs. Was the receptionist . She stated her name was Yonnve she was rude cussed me out called my child and me out of our names. and told us to leave . I ask her to speak with a manager and she told me she is the manager. This just happen about 30 mins ago.I have called better business bureau and the health department.
I stayed at one of the Super 8 hotels on 22nd of October this year The address was 24011 Ruther Glen Va 22546 US. It was the dirtiest hotel I have ever stayed in, Floor /rug/rug was so dirty that I had to keep my shoes on. The bath tub was absolutely disgusting floor was black I did not attempt to take a shower. The sink was also black with filth and when I turned on the tap brown dirty water came out. This is not a level of hygiene that would expect at one of your establishment's in North America. I understand that this hotel is independently owned but it is still your logo everyone sees. I will think twice before ever staying at one of the Super 8 hotels again.
I have a complaint about a racial issue Super 8 corporate has done nothing about. I was thrown out Galveston hotel and called a n**** for no reason by general manager. A boycott and lawsuit will take place shortly if I don't hear from anyone this has been 3 months with no returned calls back from Super 8 customer care. Is there a better phone number I can call?
I booked 2 rooms at Super 8 Harrisburg Hershey West for 10/1 - 10/2 and was shocked when I arrived. When viewing the rooms when I booked this hotel I clearly thought I must have been in the wrong place when I arrived because what I walked into was nothing that I saw in the pictures which was what appeared to be a clean and decent hotel. I am absolutely disgusted by the filth and neglect and the deceit. If I could rate my experience accurately I would give nothing less than a negative 10 and at the very least should be compensated for the monies I paid to stay in that dump.
To sum up a few of the things wrong here outside of the filth there were cigarette holes in the comforters, smell of marijuana throughout the hallway, broken lights with electrical plugs broken which is clearly a fire hazard, AC not working in 1 of the rooms, boxes in hallway and the list goes on. I have never been so disgusted and this place should be condemned. I attached a few pictures of the disgust myself and family had to stay in and have more and would be happy to share the rest with you.
You couldn't pay me to ever stay at another Super 8 again! At this point someone needs to do something about the false advertisement. I have pictures of what the hotel was supposed to look like and this place wasn't even close!
We have stayed in super 8 motel more often than not, I booked a double bed with smoking, when we checked in to our surprise only one bed and a no smoking room. I went down to the receptions desk to ask about room change. I was told there were other rooms were available (I do understand the business). ok. first time this has happened. no big deal we will live. Later on that evening I asked for extra towels blankets pillows after one blanket I was not given any extras after that. I was going to make a bed on the floor. So I went down stood in line, and there were two ladies that were walk ins, what they got a smoking double bed and at the same price I paid. What the hell I say. Finally piled up some dirty clothes for myself to sleep on. Off to sleep I go.
What why did the light come on and there is a man standing in my room. He turned and ran out. Mean while my husband (disabled) grab his pistol and tried to find him. Weird right. We head back to bed just fell back to sleep and Bang Bang on the door? You have got be kidding me it is 12:45 in the morning. the night manager is asking me how I got into the room. was threatening to toss me and my family out. What the hell I say. I find him the receipt and turn to head back into the room. Wow now there is no sleeping.
In the bright and early am my husband goes and talks to Justin about the issue that night and he laughed and shrugged it off like it was no big deal. I stayed at the super 8 in Spokane valley on Arragon St. The room we paid $105. Been loyal to the chain, the price keeps going up and the quality just keeps getting worse.
We booked 2 rooms .....very dark dingy. Rooms were very small. TV in one room kept syncing with digital cable box. Found mold in bathroom......yuck!
We have stayed in super 8 motel more often than not, I booked a double bed with smoking, when we checked in to our surprise only one bed... no roll always..... and a no smoking room. I went down to the receptions desk to ask about room change. I was told there were other rooms were available (I do understand the business). ok. first time this has happened. no big deal we will live. Later on that evening I asked for extra towels blankets pillows after one blanket I was not given any extras after that. I was going to make a bed on the floor. So I went down stood in line, and there were two ladies that were walk ins, what they got a smoking double bed and at the same price I paid. What the hell I say. Finally piled up some dirty clothes for myself to sleep on. Off to sleep I go.
What why did the light come on and there is a man standing in my room. He turned and ran out. Mean while my husband (disabled) grab his pistol and tried to find him. Weird right. We head back to bed just fell back to sleep and Bang Bang on the door? You have got be kidding me it is 12:45 in the morning. the night manager is asking me how I got into the room. was threatening to toss me and my family out. What the hell I say. I find him the receipt and turn to head back into the room. Wow now there is no sleeping.
In the bright and early am my husband goes and talks to Justin about the issue that night and he laughed and shrugged it off like it was no big deal. I stayed at the super 8 in Spokane valley on Arragon St. The room we paid $105. Been loyal to the chain, the price keeps going up and the quality just keeps getting worse
I recently stayed at super 8 motel on 2711 S ocean Blvd,29577-4848 on May 6 2016. When I arrived I checked in and found that my remote to the T.V. was not working. I told the person working at the desk and he said he would send someone to check it out. I then left the motel thinking it would be working when I returned. I returned hours later to find the problem hadn't been fixed. I then returned to the front desk and told the same desk clerk his reply was that he thought that the person had fixed it.
I told him no he said he would get someone to take care of it. I waited an hour or more and went to get ice while asking where the ice machine was I ran into the desk person and asked again he said the guy was in the process of switching tvs and would be there soon. I then returned to my room and went to sleep. I awoke later no one had come so I returned to the office again and talked to another desk person who knew nothing about what happened and asked if I could switch remotes in another room we tried but it didn't work.
Also later the next morning while I was sleeping around 8am the alarm in the next room began going off and awoke me there was no one staying in that room. After all that had happened I just gathered my things and left.
Booked a Super 8 motel room for Biloxi, Mississippi and they booked at picayune, Mississippi and wouldn't change it. This is not acceptable customer service!
I got up around 12 midnight and was cold, so I turned the heater up. ,The heater in the room was so loud and clanky that my wife was unable to sleep, she informed me the next morning. She tossed and turned, and woke up constantly to the sound of a "buzzsaw." We informed that front desk the next morning, and were told "thank you," they would let maintenance know. This did nothing to alleviate the lack of sleep that she had endured - there was not so much as "I'm sorry your weren't able to sleep due to the noise.".
There are many hotels in the area. We had made our choice, believing that Super 8 had a good reputation. We would hope that the response would have been one of ensuring customer satisfaction. This is perhaps why the hotel rating is so low.
We arrived to our Super 8 room late in California, Maryland after visiting friends in their Super 8 room, went right to bed exhausted. I got up to use the bathroom after about 1 hour sleep. The bathroom had a odor and there were roaches in the bathroom. I was extremely grossed out. I went to complain, the management came up and said they smelled and saw nothing. They would only refund my second night not that night. We were only in the room for about an hour. I feel this is wrong. The room was dirty and I am NOT staying where roaches live. I wouldn't think Wyndam would want to be associated with a roach motel. Very disappointed and want my full payment refunded for a room that I only used for an hour. I didn't want another room that was not clean and had roaches. I would appreciate someone getting in touch with me regarding my bad experience and getting my refund. We were at the California, Maryland Super 8 on Notch Road. Saturday, 11/7/15 and was suppose to be refunded for Sunday, 11/8/15. I want a refund for 11/7/15.
We have stayed at Super 8 for years before our most recent customer service problems. We took a trip on the parkway from Virginia into NC to Harrah's Casino in Cherokee. We stopped in Blowing Rock,NC looking for a room and could not find one so we called the Super 8 in Boone (just up the road) and yes they had a room (we asked Google for their rates and they showed a rate in the neighborhood of $54.00 while we traveled to Boone). We got there and they boosted the prices to $180.00, and we was totally flabbergasted. we had traveled all day, we were tired and he asked if we belonged to any discount, yes we did, it was Triple A, So it went from 180.00 to 160.00 back to 180 with taxes.
We were told it was football weekend in Boone. Well we paid it rather reluctantly and then the TV reception was so bad you could not read the names of the teams that were playing football and all stations were similar. The box spring was falling apart and had no protective cover on the mattress. There was 4 electrical outlets with the TV, microwave, microfridge, wifi and lamp using, plus the carbon monoxide item, each requiring electricity not counting the one in the bathroom. I have hearing aids that use a dryer at night that requires electricity, two laptops, two cell phones that require electricity to recharge. We could not plug our items in, so the wife and I took turns using the rest of the outlets.
My wife and I are retired and love to travel and we will take a weekend just for the heck of it and stay at a hotel for a night, just to get away. I am afraid that Super 8 has moved to the bottom of our list. We stayed in Cherokee and Super 8 was at the bottom of our list, we did not even check to see if there was a Super 8 in Cherokee.We stayed at a different motel for $76 plus change for the nite and they have Harrah's Casino in Cherokee which is a rather large attraction. No highway robbery in that town/city. My wife and I before we got married would meet in some city, me being from one state and her from another state and we would always stay in a Super 8. We regret such a decision, but thats a minimum ($180.00) 2 night stay every where else.
We had the worst hotel experience EVER! I travel the east coast for a living, however at this trip I decided to take by wife. We pulled in to super 8 and went to a room that had dents in the metal door. Upon opening the door I found that the inside flip lock had been relocated 3 times, evident by the screw holes in door. The popcorn ceiling was falling off the ceiling. The coffee table was leaning at a 45 degree angle and missing formica on side and edges.
The bed had NO comforter only a bed spread with cuts in it, and the blanket had burn holes. When my grandson arrived he ran around the room for 5 minutes and when my daughter propped him on the bed his feet were black, and he had just gotten out of the tub. The hotel was so secluded that the 3 women & their 3 kids felt they could stand in the parking lot and smoke a BLUNT! This place should not be in business unless you want to experience the bad effect! Devastatingly disgusting!
The room when we walked in was not what we expected; but I said at least it looked maybe clean. But we found out later it was never cleaned. We were there four days and no one ever cleaned our room. We complained that first night and thought well now they will clean it; well they didn't . We had to go get our own towels; and we were given a bag for our own trash! This place is super 8 at Henderson Ky hwy 41 north 42420. Please never stay here. They don't even want you in the pool unless you have everyone's name on the paper. I had my son and his daughter over for a swim and they had to get out because there were only two names on my paper work. They were just there to swim with my daughter and I they did not spend the night there. This was the worse stay ever. Please check on this place you are going to loose a lot of customers.
Our flight through Southwest was routed to Kansas because of bad weather. We were given complimentary stay at the Super 8 from Southwest airlines. My sister and I waited for check in, there were many people. As we waited we were talking with other flyers, wondering if we were at the right super 8 motel. And looking at the phone number that we were given, they were the same written on our vouchers and sleeves. Everyone that checked in got a room. The Attendant was talking on the phone with flyers from Southwest that took a cab to the Super 8, but ended up at the wrong one, so he sent out his driver to pick them up and get them to where we were.
Once I started to check in, the attendant told me that my sister and I were at the wrong Super 8 because the phone number that was written on the voucher is not theirs, I asked how did the other people get rooms? we have the same phone number written on our vouchers. I didn’t continue on with the conversation, just walked away and sat down, thinking “Oh, well the driver of the super 8 shuttle will come back after bringing the other flyers back from the “wrong Super 8″ and take us to the right one. When the driver arrived with the two women, he was told of our situation from the attendant. He asked my sister and I to come we loaded the van and he DID NOT take us to the right Super 8. Instead he took us back to the airport, where my sister and I had to stay the night.
Everyone that were given rooms were white people, my sister and me were the only black people. We were discriminated against. I have never felt so angry and disappointed. My sister and I were on vacation from Florida and to have it end like that. Super 8 motel left a sour taste with us.
I pulled in the parking lot and was using the internet. I was not bothering no body. I was doing my school. Work and i only had to type a few sentences. First of all i know i wasnt a residence at the hotel but that lady came out side and immediatly started yelling at me and cussing at me. I told her i was only gonna be there for about 3 more min and she flipped out. The only thing i asked her was why are you yelling at me. I was not yelling at her.
Then she got mad and and called me a bitch. Her exact words was bitch you better pull out of this fucking parking lot now or im calling the police. I did not argue i left. I called the hitel and asked for her name and her supervisors number and she refused yo give it me. I know for a fact that if somebody comes to your job with a complaint you have to give them your name and a number to speak with a supervisor. I understand i was not a resident at that hotel but she had no right to disrespect me like that. I will never stay at a suoer 8 in my life. That was obserd. All,she had to do was ask me to leave you do not walk up on people yelling and screaming.
That was wrong and something needs to be done. I did not even get smart with her or argue with her, even after she cussed me. No she does not need to have a job working with people because she does not know how to talk to nobody. Really rude and disrespectful. I am not gonna let this go, i feel some kind of way about how she treated me, i dont care who i have to keep calling until something gets done. She was wrong!
My team member reserved two rooms for March 25 thru March 29. The team checked out early on March 29, not staying at the hotel on the night of March 29. When checking out, the team was charged for the 25, 26, 27, 28 nights. On March 31 the Kerrville Super 8 charged for another nights stay. This transaction should be voided immediately.
I called the Kerrville Super 8, spoke with Tammy (very nice), I explained the situation, she told me she would call be back. An hour later Roger called me back, gave me some story about reservations were non-refundable. Then told me to call other Super 8 locations to check out his story, I refused, so he hung up.
There was a motorcycle rally in Kerrville on this weekend, and this location was booked solid. We all know that the two rooms my team did not use, were occupied and I am sure at the highest room rate possible.. So again, I would like to have these transactions voided and the monies put back into the team members account.
This team member has used Super 8 hotels all over the US and is shocked about the issue, and has never had this problem at any Super 8.
Please call me 1/800/227/5447 ext 12, so I may fax, email or speak with the appropriate persons concerning this issue.
Thank you for your time.
Kathy
Everytime my fiance and our two kids go to visit his family in Mahwah,NJ we always stay at the Super 8. On 3/23/14 we got there around midnight and checked out by 9AM. When we got to our room only half our lights worked..The heat did NOT work at all. We were so exhausted so we were going to say something in the morning. We were freezing all night. When we checked out I had told the lady at the counter and all she said was “Ok thanks”.. Really???? I did not stay to argue due to we were going to my mother inlaws funeral. I will be down again on April 13th and I do not plan on staying there again until something is done. I will stay at the hotel next door. Not that I want to because Super 8 is where we always stayed, but I am upset that I had to pay $115 or so just to sleep for 9 hours. Normally I wouldn’t mind. But not having no heat or all the lights work was completely insane.
I took my daughter on a college visit to Xavier College and booked an overnight at the Super 8 at 330 Glensprings Drive. The Super 8 in Green, Ohio where we live is wonderful and I expected the same type of quality. Upon arrival we checked out the outdoor pool area near our room (just to see – knowing it was closed for the season) and were aghast that it had become an outdoor graveyard for A/C units. That was our first impression. We opened the door to the vending/ice room and found two empty broken vending machines – no ice – and a broken washer and dryer. We entered the room and found that it smelled stale. The decor was old and unsightly. The broken armoir was placed in front of the wall mirror (rendering the mirror useless). The faucet fixtures were broken and there was mold and dirt on the faucet. The bathtub was so grimy we elected not even to shower. I did not want to walk in the room without my shoes on. There were cobwebs in the corners of the bathroom. The complimentary coffee maker did not include a coffee pot. We pulled down the comforter and blankets and I instructed my daughter not to sit on anything except the sheets – praying they were at least laundered. Her blanket had cigarette holes in them (even though it was a non-smoking room). We attempted to call the front desk to get the wi-fi password but the phone didn’t work. We found out it was because the cord had been severed/burned. I wanted to pack up and leave as soon as we arrived, but we were so tired from our drive that we just elected to stay the night and leave early morning. I turned on the heater as it was getting cold in the room and immediately there was a smell of death – like literally a mouse or something had crawled into the unit and died. We turned it off and sprayed perfume all through the room. I am 50 years old and can honestly say it was the most disgusting place I have ever stayed in. Please see the attached photos. I will never take my chances on a Super 8 again. I hope that you will investigate this facility and if I were you, I would want my corporate name disassociated with this hotel as soon as possible. I would also request a refund of the $54.57 charged by Hotels.com for the room when I booked on March 14, 2014. I have photos of the room – the mold, the broken furnishings, the pool A/C graveyard, the burn holes in the blankets, the severed/burned telephone cord. I would have liked to download these to you with this Complaint, but don’t see an option to do so. Please contact me if you would like to see them. I hope to hear from you. As we talked to several people about our stay, we were told by friends/family to request a refund and I am anticipating that a full refund will be made to us as a result of this experience.
Check in date 3-21. Pulled dresser drawer out and it was broke, i cant even use it. The sheets dont even fit the beds. Woke up in middle of night with a bedbug crawling on me. Ciggerettes put out on hallway floors. Frozen donuts and frozen waffles for poor excuse of breakfast. Coffee in lobby literally smelled like urine, didnt have guts to drink it. So went to room to make coffee there and the pot was obviously not properly cleaned. Water turned brown as i was filling it up, and the filter and coffee from last guest was still in the pot. Toilet was digusting. Floors were dirty n nasty. I will never again go to super 8.
I booked a room for March 14 to March 17, I canceled that reservation and reserved a room for just March 16. I stayed at the motel that day and checked out the next day. I went to my bank and I was charged for both reservation. I have my receipt for the one day, so I call to talk with the manager and the clerk was very rude, she told me she doesn’t know when the manager works, has his number and will call him when her shift is over.
I asked her could she call him she told me h-ll no and I just have to absorb the lost because it was a no show. I told her why would I make 2 reservation that are at the same time. She can check my credit card it will show that there is something wrong.
I was at the hotel on Friday night, I checked in at the front desk with my credit card and wallet. I went straight to my room and in the morning my wallet was gone. I went down in the morning to talk to the front desk staff and ask if anyone had turned it in. I asked if we could look at the video camera. I was told I had to check with the manager on Monday to look at the security camera to see if in fact I had picked up the wallet or if I left it on the counter.
I dropped it in the hall and someone had picked it up. I called today and talked to the assistant manager and he was going to have the manager call. I did not receive a phone call so I called back at 8 and the manager was gone until Wed. The manager I was told to talk to was Parth Patel at the Madison/East location. My wallet had credit cards and cash in it. I would like a call back to determine what happened to the wallet.
My husband and I stayed 1 night on March 15 2014 in room 129 at the super 8 in Jonesboro Arkansas . We were traveling and just needed a break from the road . We wanted to unwind and watch a movie. The tv would not come on. I called the front desk and she told me to come get some batteries for the remote, I got dressed and went to get the batteries.
She handed me several saying she didn’t know if any were good and if they weren’t good there was nothing else she could do. She wad rude and not helpful. The batteries did not work so no tv, I tried then to take a shower and the pressure was horrible and the faucet didn’t work correctly, we ended leaving early because of the multiple issues and will think twice before staying at another super 8. I feel part if not all the charged for the room should be credited to our account.
Booked 3/8/14 to 3/11/2014. room was unsafe. phone cord taped to another cord and did not work. alarm clock cord cut. refrigerator freezer full of water refrig didn’t work and plugged to a extension cord and not safe. The door lock wouldn’t keep a 2 yr old out . swimming pool was cold and hot tub was colder than a bathtub. At night I had to get someone ftom office to come out and move a cone to park. I had to park in front of a shed that was super 8, and my car was keyed from th back door to the front of car. I reported problems the first night and no maintenance guy on sight.
Fine I told them 3 times the next day before someone came at 130pm after I have wasted my day because of this . My trip was a bad all the way around because the hotel wasn’t where it advertises on internet across from Disneyland and had to pay 16 a day to park then, not planned for that. Wasted so much on waiting for maintenance rather than just give a different room as I was 3 days paying. Also the breakfast tasted as old as me. I am so mad and feel I wasn’t even given a apology . I feel a refund of some of my stay should be reimbursed for that is the right thing to do rather than complain on yelp as I plan to do if no response back.
I booked a room at theSuper8 in League City. When I got to the room, the window lock was busted, I went down to the lobby to speak to the manager and they put me in another room. The lock on the window was also broken. I went and spoke to the manager to complain and he was not interested in my complaint and said that he would give me another room. I explained that I did not want another room, I wanted a refund. He said that he would refund my money and I left.
There has been no refund and when I called to talk to him about it, he said he did not remember. I took pictures of the busted locks and would love to send them to you. I have stayed at Super 8’s before and have never been treated so badly. I did not feel safe and would like to know how I go about getting a refund.
We checked in the motel on the 4th of May on 2013 the first room we went to wasn’t ready and smelled like smoke so bad you couldn’t breath, the second room wasn’t much better either but we figured it wasn’t going to be any better. that night we were awakened by two people in the parking lot right outside our room so intoxicated they were falling on the horn of their car, we called the front desk but I think he was scared to say anything, they finally left but not until leaving us a present right by our car door where they threw up. then later that evening the room next to us decided to party until 2 am.
This was the worst stay ever for us, Also the side door of this place doesn’t lock and the beds squeak so bad you couldn’t roll over without waken your partner up. Very sad hotel definitely not worth the money. going to Daytona beach in a week guess where we are not staying.
I’m staying at Super 8 located #308- 2863 E Colorado Blvd Pasadena, Ca 91107, I’ve been here since May, 01, 2013, Super 8 Policies & Rules, Privacy & Security of visitors my privacy: resulted in a information collected, restored automatically, operates system ongoing terms and patterns in problem areas, with which they have been entrusted. In short public corruption is the misuse of public power for personal gain. I’m requesting repayment, expect no cash, but refinancing, for principal amount, for violating Super 8 privacy policy Super 8 Motel accommodation in Fernie, Motel Pilicies & Rules, owner operated regulations.
This was one of my worst place that I have ever stayed at. Our room smelled of wet dog and cigarettes , our carpet was soaking wet. We asked front desk for some spray to mask the odour, she could not provide us with any. We noticed the carpet was wet when we lifted our bags on the bed. That is when I asked to be moved. We repacked and moved to another room. What makes this the worst experience ever was that we asked for a wake up call at 4:15 am; we did not get a wake up call. My son was to be at the airport at 5 am. We awoke at 5:35. We rushed out , my son did not have the time to shower nor eat !!!!! What hurt the most was that I was unable to give my son a proper goodbye.
I was very upset and cried the entire day. When i I spoke to the manger she was rude and unsympathetic. After a heated conversation she said the best she could do for my hardship was to give me a promotional rate the next time I book there. I told her that I would never stay there again. !! My bag now has a huge water stain and I am still upset about not staying goodbye to my son in which a mother needs to and has to. I would like to be reimbursed for my stay and the cost of another overnight bag. If this company has any morals they will see to it that this doesn’t happen to anyone else and that I receive some sort of compensation for my horrific experience.
We stopped at the Bishop, Ca Super 8 on 10/11/11 to spend one night. it was not a planned stop but we were too tired. the woman at the desk was so unfriendly that we almost left, but just didn’t have the energy. the next morning I sent my husband in to return the door keys and had him ask if there was a senior discount of any kind. He came out and told me the woman was so mean, and he never says that about anybody. we have stayed at many Super 8 motels and liked time but we will never stay at this one again. We go through there once a year to visit friends.
the people at the counter seemed to be from India anyway I wanted someone to know the treatment people are getting there.
I checked in around 5:30am on August 1st. I asked the clerk if I had to check out by 11am, if so then I was just going to drive around until check in time. The clerk told me that I had no worries and I had the room until August 2nd. I didn’t even need the room that long, just the day of the first so that I had a place to rest while a friend of mine was in the hospital doing some testing. I told the clerk that after 8am I would no longer have a car, and that I couldn’t pack my luggage around with me if I would have to leave. At 11am I got a call from the front desk, the new clerk was on duty and told me that it was check out time.
I told him that I had the room until Aug. 2nd, and that the papers that I had signed said the same thing. He got rude with me and started yelling, telling me that it was a mistake and I could not go by that. He made me leave the room, and eventually I also had to leave the lobby. I had to sit out in the sun, for 5 hours in triple digit weather with all of my bags as well as my friends’. To make matters worse my sugar had dropped and I was really sick, but the owner/manager nor the clerk had any sympathy whatsoever. I ignored the fact that the room was not clean, the beds were rock hard, and the pillows were flat. The towels had stains on them and holes and the whole place smelled.
Even the lobby was dirty, the floor was so sticky that my shoes were sticking to it when I tried to walk. These people are rude, and they are out to take your money no matter what. I was not honored when I signed the contract saying that I had that room from August 1st to August 2nd, and they acted like I was some sort of vagrant that they did not want hanging around. I have looked for a complaint department for Super 8 and can not find one, I am steaming after the hell that I have been through and I feel like I deserve compensation.
We stayed at the Super 8 in Independence IA on July 9th. They had us in a smoking room, and we did not ask for a smoking room. We were told there were no other rooms available. Later that evening some people who were with us did get a different room, since their air conditioner did not work, and it was 90 degrees outside! The smell in our room was really obnoxious, not like a dirty ash tray as I would have imagined, it just smelled really bad. When we came home and unpacked our suitcase, everything in it smelled like the room. When I hooked up my C-Pap to go to bed, the room smell went up my nose! So it lingered!
We are planning a trip to the West coast and were hoping to use Super 8 as our motel, but if they are all like this one, forget it. The room cost $78 and besides the smell it was not clean – especially the carpet!!
We were forced to stay at this Super 8 hotel because of power outages due to heavy summer rain storms in our town twice in one week. This hotel is primarily used for prostitution and they know it. My husband went in to make the reservation and while in line, noticed several dirty and seemy couples reserving rooms. We noticed that people were hiding in the stairwells and in cars waiting for their family and friends to go into the Super 8 office. The Super 8 hotel is very nasty and not very clean. Hair and dirt everywhere, a ring in the tub that would not wash away. No microwave or refrigerator. Prostitutes sit on their beds with the doors open calling to men passing by. Very dirty and pathetic!
A friend was getting married, and we were driving in from out of state. I made a reservation at the Motel for that Friday almost a month prior to our trip. Upon arriving at the hotel, much to the surprise and dismay of me and my and others that were with me, they could not find our reservation. I even verified the reservation a few days prior. The next morning, I called the manager at Super 8, he told me that he was still unable to find the reservation and could offer no explanation. Before leaving the room, I checked my credit card balance, and much to my surprise and dismay, my credit card was hit from Super 8 in the amount of 1 night stay!
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The owner of the Tifton Super 8 is a real nasty person
He had one of his housekeeper in tears when we got there
the phones weren't working the tub didn't keep the water
and when I asked him for help he ignored me totally
the the next morning when I knocked on the office door at 6:28 for the continental breakfast he wouldn't let me in because it wasn't 6:30 and told me to go away that he was done with me.
We stayed at mayfair Kentucky overnight and overnight and they made us go upstairs and I was handicapped and they had no elevators I'd like to know which policy is for that
Me and my boyfriend have been staying at the Super 8 in New Castle Pennsylvania since October 16,2022. We have been getting blamed for stuff being taken from the breakfast room before 6am, and even during breakfast time. Last night October 26,2022 at 4am well I guess it would of been the 27th at that time. Anyway the lady working the night shift came up and pounded on our door waking us both up, yelling that we were the only two in the room (we were getting coffee) and a half a box of oatmeal was taken. We both told her we only got coffee and she could come look in the room there was no oatmeal anyway. We didn't even have bowls. She continued to yell stating it had to be us. As she walked away she mummbled something about how tired she is of all the lowlife people who have been staying here. ( Right now this is the only place we are able to stay that we are together) we are homeless and looking for a house. I'm on disability and pay everyday to stay here. Anywhere from $90-$79 a day. Sonwe do bust our butts everyday to make sure we have enough for the room since it getting to cold to sleep outside. Same thing happened with her last year about this time when I stayed here. After leaving an abusive ex. The manager Jemma does nothing when we told her about what happened but puts blame on us. There are cameras in there that she can look back and see who's doing it. But says they don't work. She's very ignorant herself when talking to the people who pay to stay here. Is there anything that can be done. Since like I said WE BUST OUR BUTTS EVERYDAY TO MAKE SURE QE HAVE A WARM PLACE TO STAY... ( EVEN THOUGH THE HEATERS DON'T WORK IN SOME ROOMS AND SHE WONT LIKE I GET A ROOM WITH ONE THAT WORKS.)
THANK YOU
STEPHANIE MRAVINTZ
stephaniemravintz09@gmail.com
7244987459
The Super8 in Little Falls, MN 56345 is frauding a government funded program. For 8/20/22 he charged up abou $400 a night per room! Without asking, saying it was for a event im a another city, less than the big event (craft fair) we usually have here (also staff called to make sure we were ok paying the extra money for the fair.) They changed why they charged for certian things to make it seem ok.
I am having my floors done at my home so booked a room at the local super 8 because of the indoor pool. The pool was advertised as heated but was as cold as ice and I could not swim. My room was literally filthy, had a rancid smell and had roaches. It’s very disturbing that I now need to go find another hotel but I would not stay here again. I would prefer to sleep in my car. Further I have yet to receive my deposit refund.
I booked a room at your hotel in Ardmore Oklahoma thru Hotels.com for Thursday night. OCTOBER 20, 2022. When my husband checked in they asked for a $50.00 deposit so he gave them cash. They did not offer a reciept because as stated they take a deposit from all guests. The stay was fine. Upon leaving we forgot to check out and get the deposit back. Two hours down the road my husband remembered this and called them. To sum up the conversation we were told that someone took our deposit from the drawer and even if he drove back they would not give it back. We even asked if our daughter could come get it the next day as she lives close by and we're told no that they already gave it back to someone else. We will mot be staying g at this Super 8 again!!
The people running the super 8 in St Clair Missouri have the be the absolute WORST PEOPLE IVE EVER DELT with at a front desk .. she was extremely rude about us asking for an earlier check in . Then tried to tell my husband and myself that she does not have any reservations in our name after already confirming that we were in there system . We are supposed to be staying at this hotel for the entire next month . So my husband and myself went back out side to contact my company to make sure for the fourth time, that we in fact do have reservations and we have the confirmation letters to prove it. Again we went back in and tried to talk to the woman at the front desk . This time she completely ignores us even after I said excuse me.. we stood there in front of her for another 5 full minutes before she acknowledged that we were there mind you we have driven the last 14 hours straight through because we called last night and spoke to a male who confirmed our reservation where in the system and that we could check in early since we decided not to stop for this night which was exactly why we called ahead of time . Now my husband and I have been sitting outside of the motel 8 in St Clair Missouri for over 3 hours because the lady literally is refusing to speak to us AT ALL. NOW if this room was solely booked in my name and not by a company I work for I would of already changed hotel and would of never looked back . I would never recommend this hotel to my worst enemy . I've never in my life been treated sooo unprofessional in all my years of travel work. Contacting my corporate office now to see if we can get reservations anywhere within the next 50 miles . We have to work over night tonight and have already been traveling 14 hours straight . We have no where to rest before work tonight.... Hotel 8 you should be ashamed of yourselves for allowing your name and company to be so terribly degraded by this family running it. I'll never personally book hotel 8 for as long as I love if this situation is not justified in time for me to rest before work and if I have to pay for a room out of pocket for the night I promise you , this will not end with this complaint . I will not stop contacting the proper cannels until my situation is rectified. So sad you used to be such a great place to stay.
I need to speak with corporate office immediately. This matter could become a legal iaaue if not resolved. Thank you
Amber Rosati
i made a reservation thru Expedia for a 2 night hotel stay at the super 8 uniontown ohio. i spoke to Edward w/expedia and he called the hotel and spoke to Rhonda to cancel my reservation for Sept 30 2022. That did not happen (reservation was not cancelled by Rhonda) so they charges me for Fri sept 30 and Sat Oct 1 (which I checked in on Oct 1) and stayed. when i checked out on Sunday I spoke to Rhonda at the front desk and asked her about the refund for the friday night and she said she put it thru (she did not) so Monday morning i check bank account and no refund posted so i called my bank and they said nothing had been posted so i filed a dispute regarding that charge. Tuesday Oct 5 called hotel again and spoke to Terry at front desk and explained everything and she said im putting thru the refund now in the amount of $79.39 for fri sept 30 you should receive back in 24-48 hrs. called my bank again and they said still nothing has been posted... This hotel is running a scam on people they even state that breakfast is included it consisted of froot loops and a oatmeal cream pie. All i want is my money back in the amt of $79.39. This experience makes me not wanna stay at any of your hotels in the future.
Sincerely,
Amy Nobil - very unhappy
confirmation# 86896EE000707 -
ps- Expedia had contacted the hotel a few times and still nothing was done.
check out was at 11 I explained to them I was looking for my car key. The door was left wide open where they could clearly see i was looking, instead of giving rhe courtesy they continued to rush us out. At 11:20 after I found the key and proceeded to the front desk to check out I was greeted with 2 officers they had called because we "refused to vacate" when clearly the door was wide open. Girlriend went to meet me at the front desk with rest of our bags and the officers were told not to let her meet me there and made her go to the car. On top of all this there was mice shit on the bed killed a spider and a big ass cockroach when asked about a refund was told I couldn't get one they also made the comment "we usually don't have that problem in our luxury rooms " I guess it's normality for it to happen in the other rooms tho. None of these rooms are luxury the jacuzzi tub 2 of the jets didn't work and none of the knobs to turn them down worked. also got charged a extra 50 on top deposit for a blanket qnd pillow they said we took that was never in the room
At 5am I got up to use restroom I just checked in around 9 n pretty much be went straight to bed I used the toilet one time then n it worked fine , at 5am i flushed it n there toilet poured over the top n onto the floor, I contacted the front desk n he came with a plunger n continued to flush n plunge while he water kept putting out after he got it unclogged there's were several inches on the floor so he brought new some wash cloths n played cc them down they be were immediately soaked n then her cc was just gonna walk away still leaving behind a mess of overflow toilet paper, I'm in be a wheel chair n my be sister just had a hip replacement last year , I be said I'm not cleaning that up n he said he's want either , I asked for a different room none were available , I asked for manager n he said he's was the manager he offered no kind of price cut to our room n said he would have a maid clean it up soon as they came in , I said that's wasn't acceptable, He Brought some cleaning gloves and my sister had to clean it up, if this is the way your hotels at Wyndham are being run that's a real shame, I spent 180 dollars for the night, I have pictures of of all this but I don't know how to send this but I will have my be daughter do it when I get back to Florida, The room was under Kathy Bizelli but I paid for it .it was in Dubois Wyoming
Stayed at super 8 for medical purposes 10/16/2022. Asked for new sheets. I changed my own linens. Found a bed bug! The room was already in bad shape when we checked in. It was very dirty….. we were all tired . So I did the best I could to clean it up. I took pictures of bed bug and took to show hotel staff. I was very discreet and kept conversation quiet. They went and checked room and said they found nothing. I did ask for some sort of compensation. Because I have a family of 5 I’m gonna have to clean up after all of this. Management was rude and unprofessional!I don’t believe I was asking for much. But to not even get an apology is unacceptable! I am looking for an apology and some sort of acknowledgment for our continued inconvenience.
There are pubic lice in the bed. There was no pubic lice a week ago. They sprayed but still here. They are putting dirty sheets on the bed.
There's an electric shirt in my room. I feel it when I sleep. I can't get them to fix anything.
I told the clerk at least 5 times about shaking from below room and he said no one is on the whole floor. But when I saw it the AC was blasting causing it.
I stayed at the Super 8 at 9305 S 145 St Omaha on 9-3. The rooms were poorly cleaned, paint peeling, it needed several repairs and when I turned the heat on it stunk so bad I had to open the window and door. When I walked past the utility room it looked like a disaster area. On the bright side they served biscuits and gravy but the gravy was cold and I had to use a steel knife to cut the biscuits. That's what I got for $130. I will not be using Super 8 any more and will be sharing my experience with my friends.
Gurnee, Illinois. The hotel clerks harass you all night long. No one assists.
I paid for a 1 day stay at the Super 8 in Virginia Beach by the ocean front. What a mistake that was! Apon arrival the clerk was very rude and seemed to not like his job. As we were walking to our room, there was water all over the halls from the pool area. Easy was to catch a lawsuit. As we made our way closer to where our room was, it reeked of mildew and marijuana. The door to the room looked like the door frame was falling off. The room was dirty and smelled like wet dogs and cigarettes. Mind you this was a non-smoking room. I was also surprised to find out that the door leading to the small patio, had no curtain. So, zero privacy from anyone outside. My husband had to hang a curtain for privacy. We had no other option but to stay because most hotels were booked. We didn't stay long in the room. We came back later that night to find out we had no tv and no phone in the room. I had to walk to the front desk to ask for help. This didn't turn out well. The tv wouldn't work. The woman told me to talk to the manager in the morning. The next day comes and it's time for us to check out and there is no manager on site. I was told to call later on in the day. I paid $380 for a nasty room with no tv, no phone, no privacy, and very rude occupants a few doors down that played right by our patio. This is the worst hotel I have ever stayed in. The staff seems to be bothered if asked questions. I would never recommend this hotel to anyone that cares about their health or well being.
I made a reservation at Super 8 on bixler and i got there told them i had reservation,they took my card and then told me 100.00 deposit,i told them no and they already charged me for the room.How do i get my money back for no room ?!?
My wife and I stayed at the super 8 located in logansport Indiana on the 26th of August 2022 and something was wrong with the shower because when I got in it it was wobbly and I had fallen down and when we told the front desk about me falling I was told that there was no more room so they cannot move me to throw me and my wife decided to walk up to the front desk to talk to them instead of them telling us then that there was no more rooms we got a new room but unfortunately that didn't help our situation because I had fallen and hurt my knee but wasn't even offered a discount or not even a apology.
So a photo copy of my front and back of my credit card information was taken. I ask to delete the copy of the back cvc security number which visa strictly not allowed. By law I addressed my consern and was asked that my reservation were canceled.
I had to look else were for a room at 1am in the morning. Very unprofessional Manger Nick did not care I travels 12 hours and my 4yr dauther with me.
I stayed at super 8 from 6/26/22 to 8/13/22. They were by law supposed to put my tax money back on my card, I requested they do exactly that. They wrote down my info said they had to give it to book keeping. I called back a couple days later an they tell me that they dont refund tax. By law they are supposed to. Thanks.
Everything was good w all and management after I spent 600 for four days which wasn't a bargon even though remodeled a staff member threatened me said she had to go on her smoke break and I couldn't get in my room with my purse stuff etc I was waiting for my mom to call back w reservation after that my mom had made a mistake and in-between shethreatened me with the police so I called the police on her it was after hours because my mom was in an appointment w my dad for most of the day but then the harassment came while the police where there she was bad mouthong me I to the police so they didn't make her be quiet andi guess that was ok I also waited for window rewards all day which I never got then I had to rich out and pack all my stuff to satisfy her and the manger and sign a no tresspess sign because if her for the police this never has happened to me and I will be taking to lawyer with civil suit this happened at the new remodeled super eight Oneida ny please don't stay not worth the hassle and the159 per night w out pool I will also talk to corporate winding amdcorporatedays inn
Worst hotel ive ever tried to stay at. My mother dies and i reserved multiple room online for out of state family to stay in. Manager called and confirmed and i explained the situation and she said it was fine. My family arrives and we go to check in and because 1 or us lives within 50 miles of the hotel they refused to let us stay there. No other rooms available in town so now i literally have family leaving town and not attending the funeral service because of the way mangement operates this hotel
Night shift employee working on 8/12/2022 have a very very nasty attitude and rude facial with no proper greeting. How can this company have an employee represent your company. I would not recommend any of my family or friends to spend their money here to be treated so rudely.
To who let me concern my name is Charles Steward I checked in to one of your locations in York PA on arsenal road on 8 8 2022 at 9:00 p.m. I was giving a room it was to room 220 I went to the room I opened the door there was paint chips and paint drippings all over the carpet the bed was not me the furniture was not up against the walls I reported this to your office at the front desk which I had to wait 20 minutes for your one of your employees to come to the desk they were nowhere to be found they issued me another room room 202 when I made my reservation it included a microwave and a refrigerator I have purchased food milk drinks and etc because I was under the understanding that I would have a refrigerator my room did not have one I notified the office they said that they would send one up it never happened an hour later I contact the office once again they said they would send one up it never happened that shift went home third shift arrived I called them the third shift employee spoken with me was a very nice guy told me that he has been having a lot of complaints since he's gotten here about the employees on second shift he told me that he was going to bring a refrigerator but it never happened I feel very disappointing in my stay at your establishment I usually try to come to your motel once a week I'm very disappointed I don't know if I'm going to come back again the motel is very dirty drug needles laying around outside marijuana pipes I feel that my money was poorly spent I hope that there's a way that we could fix this problem so it doesn't happen to another person I feel that I should be reimbursed in one way or another for the inconvenience the aggravation and disrespect that I had from your employees about the whole situation I feel that if we cannot come to an agreement on the situation I have to let the community know so that they are aware of the situation because of children and they do not have the same experience that I have sincerely yours Charles Steward
Flies all over our room. Not clean. No shower curtain. Disgusting towels. Dirty room. I have never stayed in such a place as this. Outside dirty with chairs around. Very bad. This was in Luverne MN. Asked to get refund and leave and would not do. I have anxiety and was not good for me.
Wyndham
A long story but I feel we were wronged by Wyndham and their procedures.
We made reservations on July 28th morning through Wyndham reservations phone for July 29th through August 1st at the Super 8 by Wyndham Lacey Olympia area. We arrived after a 7 hour drive at 9 pm. Was told at that time didn’t I read the sign on the door that said no rooms available. I said I had reservations and was told to bad, 1st come 1st served, reservations didn’t mean anything. Went out to the car which standing next to me was a person with a gun and a person sleeping on the lawn in front of us. Called Wyndham and only part was open was reservations, I went through and told my story to that person. Sorry we can’t do nothing for you then hung up. Called back and told my story again, this time asked about another place, that person supposedly called around and said the that the only option was Days Inn which the reviews for 2 years have been that it was a crack house and homeless shelter with rats running everywhere. I would have to pay more for this location. I refused to this option then told to bad. I asked for a manager at that time. Waited for another 15 minutes to get a manager and again told my story. He supposedly called the motel and said the manager would call me in the morning and customer service would call me at 5 in the morning. This conversation was recorded and would be turned over to the conflict resolution team. Total call was 45 minutes and no action. Ending up calling around for a room got one for twice as much as the one reserved. We are retirees on a fixed income that this put an unnecessary burden on us but Wyndham personal didn’t seem to care.
The next day waited till 9 am for a call, never received any calls from the Super 8 manager or from Wyndham. Called Wyndham customer server and told my story again and asked what to do for the next 2 days reservations. Asked for any help and was told they have a process that I have to follow. Again asked them what to do for the next 2 nights that I had a supposed reservation. They hung up on me. Called back then asked for a manager and told they didn’t have one. Once again told my story then asked what to do over the next 2 nights. Told that they had a procedure to follow and that there would be a conflict resolution in 7 to 10 days. I said that does me lots of good for the next 2 nights at that time and where was I supposed to stay during that time, in our car and get killed. He told me that it wasn’t my time and I would know when it would be, I asked who made him God and then he hung up.
After all of this I was so fed up with Wyndhams answers that I gave up before I totally lost it.
The second day I finally got hold of the Super 8 manager after calling 6 times. Her answer was that the booking agencies doubled booked the rooms and she couldn’t do anything about it, 1st come 1st served the rest of the people were just out of luck.
I never cussed or yelled at these people even though I don’t know how I didn’t tell them how I really felt.
We ended up cutting our family visit short because of the extra costs.
If I don’t cancel my reservations I would get charged for the room but the reverse has no penalties, something is wrong with that.
As far as I’m concerned I would be happy to never deal with these people after years of being a happy customer, this left a bitter taste in my mouth that I won’t recover from their treatment of me.
I stayed in Ashland Wi this weekend the room was in my boyfriend name. We were driving to this location when we called to make a reservation. We were quoted $191.00 for 2 nights. We asked if we needed anymore money when we arrived we were told no. We checked in late because we drove 5 hours to get there. When we checked in we did not have anything to sign they just gave us our room key. The next day his card was declined at a gas station. He looked at his account and Super 8 took out $428.60 not once but twice. We called the hotel and we were told the manager was not there. We asked to have the manager called and have her come in so we could have this explained to us. We arrived at the hotel the guy behind the desk( someone that should be fired) he showed us paperwork we never saw or signed said something about a security deposit. We asked again to see the manager. He said she was on her way. This was told to us 4 times in 2 hours that we waited for the manager to show up. (Also someone that should be fired) we were in town for a family reunion and ended up at the hotel for 2 hours waiting for your manager. Me and my boyfriend were beyond mad at this point. There is much to this I cant even type what those 2 employees did to us. I would like a phone call since I tried calling twice today with a wait time that took forever. His account they took one payment of $428.60 cleared his account. We checked out on Saturday so we only stayed one night. I demand a full refund and i would appreciate a call today. My number is 920-946-0600 I work until 7 tonight i will be able to talk then. Right now his account is in the negative because of this so if there is over draft charges we would like you to refund that also.
There is mold in my room. I have had to change rooms twice because of mold on the walls, ceiling. And the room I am in there is mold on the walls, ceiling, beds, and the pillows smell moldy. There is no exhaust system for the bathroom. When I told the front desk, he told me to open up the door. The humidity in Georgia is very high in the summer.
Reservation were made thru the Expedia bundle for my trip on 7/11-13 to stay at the above hotel. On website the hotel looks clean and great. Upon arriving to check, their were homeless people in the front of hotel. This made me uneasy. I went and reserved a room for two nights at Le Ritz. I let Expedia know what happened, they are great, but the hotel would not agree to a partial or full refund. Confirmation only show #SH. Itinerary #72341825362039 can you help with this issue.
The front desk attendant Ashley that works the late night shift in Danville , VA is drunk or high every night and has several different men who look like drug dealers come in and out of the employee office. I witnessed one gentle man enter the restroom with her. She was very loud. I find this to be very unprofessional and trashy of her and Super 8 as a result.
On 7/10/2022 I visited the Super 8 location at 4600 east Morgan avenue in Evansville, Indiana around 10 pm looking for a room for the night. There were 2 gentlemen working at that moment- The older employee was sitting outside the entrance in a folding chair facing the parking lot, possibly smoking ( it was dark out, so I don’t know for sure) - he was watching me approach. As I entered the building, the 2 were talking and the younger worker held open the door without acknowledging me as he carried on his conversation. The older worker then got up, followed me inside and asked “what can we do for you.” I explained that I found his hotel on booking.com but that I just wanted to check out the location in person before booking a room. This is when he got upset and asked “what do you mean?” In a sharp tone of voice. I reiterated that I was just there to check out the facility in person first. He snapped back “you wanna see a room, is that what you mean?” while looking at me with an impatient facial expression. I responded that I would have been interested but not at this point as I didn’t like how I was being spoken to. He threw his hands up and just said “well” . During this time, to the best of my knowledge , the other worker was behind the counter overhearing us. Feeling intimidated, I left the premises and booked a room at the nearby quality inn. Under normal circumstances, I could overlook this treatment, but after having been on the road for several hours that day, I was tired and counting on the hotel to take into account the fact that it was late, I had been driving for a long time and was just looking for a peaceful nights rest
The air conditioner did not work I went to the desk at 6:00 in the morning and they said it did not work because the outside was covered with paper because they were going to paint the building they lowered my price from 107.52 to 7356 I felt that they should have paid for the whole night my confirmation number is 86692 capital e capital D 0 3 7 2 5 2 please respond to my complaint and pay for the whole room also my back is a little sore because I did not sleep comfortably and I perspired all night
The manager desi Oliver didn’t ask my for when I came to motel and she turned me away saying I wasn’t a local and then she refused to let me speak to someone above her for the last 3 days even said gave me a different name
A program reserved a hotel for me and when I went up there I recognized the lady as someone my ex cheated on me with and she harassed e over the phone and tried to run me n him off the road at one point. I didn’t know who she was but me n him broke up so she had an attitude when I was there and purposely turned me away even though my hotel pay was paid for. Then I called back to speak to the manager and at first she refused and ask idk I can’t speak with her and I told her I didn’t want to cause it’s issues between us and she continues to argue with me over the phone telling me the manager will tell u what I said and she got loud so I hung up. It’s the super 8 by the Waffle House in Jonesboro. She was very unprofessional arguing with me a customer when she could’ve simply gave the manager my number and hang up but she continue to argue with me. Her name is Desi Oliver. She needs to be fired and I will never go there again cause she was VERY unprofessional
July 4th around 8:30-9am I returned dirty towels and set them on the counter, the receptionist with long orange nails, ask me rudely to get them off, I apologize and put them in the dirty laundry. She blew her nose twice, got up retrieved my towels and I was telling Faye, friend on speaker phone that she didn't even wash her hands and I had cov19 already, twice. The receptionist came walking fast behind me threatening me to pack out cause her co-workers told her I said was taking about her. I said I was, you have no mask on your blowing out mucus and hand me towels like I ain't worth you sanitizing or washing your hands and spreading germs. Inconsiderate, disrespect and abuse of authority. She followed me all the way to the back we're my room is 246 threatening and harassing me saying get out now and how she's going to get my truck towed.
All over asking why aren't you washing your hands.
Her excuse, "she have allergies "
I called police made a report. There respond was to stay in room, she comes, call them back for harassment.
I am afraid of this lady who has taken her authority and treating customers like a piece of trash. The cutting, negative attitude and quick to put paying customers out, cause she wrong.
The web site says coplamentry breakfast and well there was only stale funny buns orange juice minus the orange and the house keeping took half our dirty towels and left the other half on our counter yukk when we called the front office was so rude we use to stay here year's ago and now we remember why we no loner do. Would really appreciate our money back
Motel disgusting. Can not believe this room is offered. I won’t bother to go into details as I do not believe any effort is made to investigate this motel. Bottom line NEVER stay at motel 8 again. Spread the word.
When my husband and I were stablish in #14 room suddenly about 8:50 PM the manager decided to move us to the #12. My husband was already in bed watching TV and I was ready for a shower. We were unhappy but we moved. The room was filthy, carpets and chairs full of spots and stains, tv didn't work! When I complained the manager invited to leave the hotel and give us our money. I didn't accepted. He send another chair and vacuum the room. Next day the housekeeper clean the room as best as she could. Today he called the police pretending that we didn't want to paid for today's day just because they didn't charge the 3th day during the reservation
The front desk need a 100 deposit. I was told I'm the only one who can pick up the deposit when check out. The front desk made it very clear I'm the ONLY ONE who can pick up my deposit. No WRONG they lie.They give it to who ever they want. I want my 100 . Not my problem they gave it to someone else. Super 8 guaranteed me that I was the only one who can pick up deposit . I don't understand why they think it's okay to give my 100 dollar deposit to anyone but me. They were really rude . I was following the rules it's super 8 who did not follow there policies.
Rate my week stay?!?! -0-
I checked into a super 8 in davrnport iowa! Stayed one week! EEvery single morning i was harassed to check out, pay a early check in fee plus deposit. EEvery day i was there and i think i paid late fee check out twice! There is no such thing as a extended stay at the super 8 hotel in davenport !! II went through a 3rd party to get a good rate and the manager there was rude, unprofession, and down right mean to myself and my partner about using a 3rd party so she felt she needed to charge us $130 a day to get back the money she lost from the 3rd party rate! ! She is the worst person you could put at the front desk! She even smokes outside the front door but yet its a non smoking hotel! MMakes no sense at all to me ! Her customer service skills are ny far the worst ive ever seen in my life! IIve worked in hospitslity for 18 years and if i were you i woukd terminate her before you lose anymore business..
Forgive me , im sorry but im furious with this woman. SShe judged myself and my partner treated us like some low life scum. Littke did she know i was staying there because im looking for a house to buy!!! She looked down her nose like sje was better ..... Professional?!? Lol this woman put a new meaning to the word!
Hello, my fiance and I have been staying at your motel on 58th and Broadway in Denver, Colorado. There is a employee that works for you in the front office. Two days ago I could hear yelling and cussing going on outside. I can hear this employee cussing and arguing with a contractor that was remodeling one of your rooms. Yesterday I was peacefully replacing the front seats in my Infiniti and he walked up and asked what I was doing. I explained I was replacing my front seats. He told me I cant be working on my car in the parking lot and to make sure I clean up my mess. I apologized and was already being clean leaving no mess. Today I was adding antifreeze to my car when he walked up and said I was leaking oil and messing up the lot. I explained my radiator has a small leak but I use a eco friendly antifreeze that evaporates on asphalt or concrete but I don't mean to leave a mess and I'm fixing it later. He said I can't park here if my car is leaking and he is notifying everyone. At the moment we are homeless and trying to get by. I can't help my car is leaking but I'm trying to do what I can to fix it asap and not make a mess. I felt disrespected by his remarks and feel like he is harassing me. I was polite and respectful but I feel like he is not the same way and judging by his behavior with the contractors he seems to not be professional at all. I'd appreciate if he was talked to about his actions n behavior. I'm reaching out to you because I spoke with a lady yesterday about him and she apologized and said she'd talk to him but today I'm being harassed again. I'm sorry to be reaching out to you in these terms. I do enjoy my stay besides this and thank you for your hospitality. The male I'm talking about is I think a maintenance worker, he is Hispanic black hair and I think in his 40s. I hope to hear back from you and be notified of your actions. Thanks again and have a nice day
Never have I been to a super 8 anywhere in the usa that they charged me a $100 deposit per room. I've spent thousands of dollars with super 8. I will never use another one anywhere in the world again. Super 8 has just lost a valuable customer.
We arrived with 2 small children to be told to wait because there was a fight in the second floor. While waiting we observed people / employees smoking in the lobby area. The police came and actually told us it’s not safe for kids. We had to leave because of the issues. So far we have not been refunded the money. There was no way to stay there.
Dirty and dusty, no breakfast, BAD BED
We would like a refund. We stayed in room 222 on 3026 Washington road Augusta,Ga, the door room was left open bc the door didn't lock, the tv never worked,,
Got the room about 12 , lights went off at 2 and stayed off so I left and asked for a refund or a partial refund and they wouldn't do it cause the beds had been laid In !!!! Ridiculous!
Addicts roaming halls (banging on my door at 4am asking for a guy named mike), gangbangers selling dope. Cios circling patking lot all night. I'm a grown man but was too afraid to leave my room. Fridge, toilet, deadbolt all broken upon arrival. Dozens of cig burns in blankets. Dogs barking in rooms. Debris and crumbs(possibly drugs) littering carpet. Told front desk in AM. She got defensive and made me out to be the bad guy. 96 dollars. Not a single minute of sleep. Terrifying night. Was a prisoner in my own room. Even after sunrise the vagrants and addicts were still out in the hallways. One approached me and asked for money. Pretty sure some of these people live there and aren't guests. Maybe some type of halfway house situation? Gangbangers cliqued up in hall talking politics. Could visibly see gun sticking through beltline on one through my viewing lens on door.
Told front desk in AM. She got defensive and made me out to be the bad guy. She said since I didn't go to the front desk the night and question that I wasn't eligible for eligible for any type of refund partial or whole. She said if I had a problem with the blankets and sheets I should have called down and they would have put new ones on. I told her I was too scared to leave my room to my room to even come to the lobby. There was loud rap music and weed filling the hallways. And the couple times I did there I was heckled for money and felt incredibly uncomfortable. I'm being totally honest when I say that I told my girlfriend that morning I wouldn't be surprised if my car was stolen out of the parking lot. Not. Or a window broken. That didn't happen so I guess that was the best part about my stay. My car wasn't stolen and I'm still alive that's the good news. We stay at Wyndham hotels all the time period Ramada plaza was one of my favorite hotels to stay at we also just stayed at a travel lodge in Battle Creek the night before period that's also a Wyndham hotel chain and that was a great experience.. Don't know what's going on with the super 8 on 44th street and Grand Rapids but it is a trap house and and it's the epitome of a "Rent by the hour, crime riddled slum establishment" In the worst part of town or in An inner city ghetto. We booked this hotel online and when we saw it was on 44th street we assumed we assumed it was in a good part of town because most of 44th street is. When we talk to some of the locals they knew right away too it knew right away to stay away from the super 8 on 44th street. Wish we would have have had that knowledge before booking online. The hotel is nothing what they make it to seem or the pictures they present
We always get a military or senior discount, but Deming NM would not provide one. They advertised a free breakfast online and they offered absolutely nothing for breakfast. The price we paid for the motel $86.80 included the free breakfast, so we paid too much for this one night. Advertising a free breakfast and not getting one is fraud. I want our military or senior discount deducted from the amount we paid and a reasonable amount deducted for the breakfast we did not receive. We frequent your hotel over others when traveling, but this stay was very disappointing.
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