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Subway

1.0
367 complaints

Address

25 Subway Avenue, Milford, CT, 06460

Subway customers report widespread issues with franchises refusing to honor corporate coupons and promotions, creating significant frustration. Rude and dismissive employee behavior is the most frequent complaint, often combined with order errors, inadequate meat portions, and poor inventory management. Service quality appears highly inconsistent across locations.

Common Issues

28% (103)
couponsnot acceptnot honor
32% (117)
rudeattitudedisrespectful
20% (73)
wrong ordermissing itemsnot ready
12% (44)
not enough meattiny bitportions
8% (29)
out of breadno meatballsno sides

Complaints

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Angelica Alvarado

Aug 17, 2021

I was in this subway I spent 34 dollars on one of my sandwich was a very long hair when I told to one the employees he told ok since you ate half of it , I’m going to give you a kids sandwich he was very rude he didn’t apologize of anything I wait to tell him of this disgusting situation when he was with no customers because I didn’t want to affect the business but what I get to polite was he’s insulting me saying the maybe the hair was mine I told hem get hair pull the hair from the middle of the tuna how can I put the hair in there , after a while I told him that I want my money and he call to his manger she was in the phone telling him to give me only 6 dollars back after this I was very upset and I ask him his name and the managers name she told him not give me their names or my ticket…

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Jane McCormick

Jul 29, 2021

My experience at Subway at 1923 Kearney, Springfield, MO, 65803.

I ordered off the Subway app, and DoorDash is the delivery that Subway uses in my area.

DoorDash was given the wrong order by Subway, and when delivered I gave the sandwiches back to DoorDash.

I then contacted Subway and asked for a redelivery but was only offered a refund.

At that time I declined it as I wanted my sandwiches and had no idea that it was going to be such an arduous process.

Surprisingly, shockingly, I was told by the person on the phone at Subway that they have no contact and will not contact DoorDash.

I had to do the work and job of Subway to contact them to request a redelivery, DoorDash then had to get Subway on the phone to have them agree to it.

It took over an hour and two follow up calls to…

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Carol kosier

Jul 26, 2021

Filthy restaurant.

No other customers except my sister and myself.

We were very hungry and ordered a 12” cold cut combo.

The meat they put on here was brown on one side and she told the girl but was completely ignored.

The bread was so dry like it sat out for a day.

We went to sit down and there were no clean tables.

All tables empty and all dirty.

Not one was cleaned off but we were hungry so we sat at the cleanest one we could find.

For your business you need to know this

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Nicole

Jul 20, 2021

I work right by subway and our office use to go there a lot until today!

I placed an order from the app like always and how they gng to forget cheese on 2 subs and among other things that was added to the other subs.

We called to tell them once I got back to work with the order after waiting 25mins to get my order bc the workers where in the back talking to one another instead going their job of course both subs where cold no cheese or bacon on THE ALL AMERICAN CLUB!!

She told us to bring it back up there and she would check the cameras and decide what to do from there I am at work lady I'm working unlike her.

She needs to find another job bc dealing with ppl with that attitude will get her dealth with fr

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David Lorenz

Jul 11, 2021

I'm a long time satisfied customer, but as long as your company endorses Rapinoe, who publicly and disgracefully disrespects my country's flag and National Anthem, I cannot in good conscience continue to support your business.

As a patriot and one who loves his country, I respectfully ask that you reconsider this ill-advised endorsement.

Thank you.

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Charles James Garcia

Jul 3, 2021

I went into the Subway sandwich shop on First Street in Gilroy, CA at approximately 1:30 PM on Saturday, July 3, 2021.

One employee was sweeping the floor behind the counter near the warming oven where the breads are kept.

I could already smell the dust in the air.

She saw me, but kept sweeping.

One minute later, she put the broom aside and put on the serving gloves to make my sandwich.

She began preparing a meatball sandwich.

Right then, another employee walked over to the broom and continued sweeping the floor.

I could smell overwhelming bits of dust in the air.

I asked her to not sweep while sandwiches were being made, but she continued sweeping.

I could see papers, dirt, and other debris being swept to the end by the register and then toward the back of the establishment.

I…

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Michael Evans

Jun 28, 2021

On 06/27 we entered your subway restaurant at 3244 Glenview Road in Glenview and were instantly confused as there 2 signs on the door stating that a mask was requested and 1 saying a mast is requires. as we enter the man behind the counter ask us to leave because we were not masked. i told him that i was confused by the signs and that request doesnt mean the same as required.

He proceeded to tell i needed to learn the meaning of the words on the door.

I asked to speak to his manager and he told me it was my responsibility to figure who that was.

I habe never been so angry/cpnfused in my life. we decided to leave and on a whim go to another subway a mile away in Glenview.

We found no signs as well as patrons with no masks in line as well as eating inside. what exactly is your policy in…

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Gabriela Viramontes

Jun 18, 2021

I placed an order online, went to pick it up and was ignored for over 15 minutes.

I told them i was picking up an order and they said they were still working on it.....

15 minutes later, three customers later, my sandwiches were still sitting on the counter, out in the open, without being worked on.

Ten minutes later, i still don't have them.

It's not the first time i have problems in this location.

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Ellen S Abendschoen

Jun 14, 2021

I ordered the foot long spicy subway at the subway in Walmart on North Point.

The woman wasn't listening to what I was saying.

Blaming it on the mask.

She put mayonnaise on the sub when I didn't ask for.

I told her I didn't ask for mayonnaise.

She I didn't hear you because of the mask.

I was talking loud enough.

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Larry Kemmer

Jun 7, 2021

will not be purchasing any more of your subs........if that woman can not stand for the flag......i cant buy any more from you.....

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Erika Gutierrez

Jun 1, 2021

Hi I am Erika I want to as politely as possible share something that happened today at this subway.

Which was very humiliating.

My mom walked in trying to exchange her order from another near my subway because they have her the wrong order there.

She wasn’t aware they are different owners and that’s not possible.

However one of the employees agreed to exchange her subway so my mom was glad as she was starving my mom doesn’t eat much and this was her first meal of the day she loves you guys she loves subway.

So as the lady is preparing her new order another woman comes out the back named “Stephanie “ and starts yelling at the other employee “Maria “ saying NO YOU WILL NOT CHANGE IT after she already tossed my moms old sandwich in the trash !

And started making the new one .

So my mom…

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Clay Nash

May 24, 2021

Their app is insufficient and won’t let you order properly to get the deals they advertise.

Their corporate customer service number is fully automated which shows me they don’t care to actually hear from their customers.

I’ll NEVER shop with subway again.

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Beth kellen

May 17, 2021

I will no longer eat at Subway due to the fact that subway is having Megan the soccer player representing y’all.

Anybody that steps on our American flag I will not support

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Lisa Mitchell

May 9, 2021

I ordered a 6 inch vegie delight with provalone cheese, all vegies except black olives, with the vinegar and oil, and mayo, i ordered online from walnutport pa, when i got there a sign on the door said closed for mothers day, i had to call other stores to find my subway sandwhich, i finally located it at store # 139 in laurys station whitehall pa, now if a store is close it should say closed on the website, or when we order the sandwhich we should be told where it will be made, that was rediculous trying to find my sandwhich which was out of the way for me, why would subway just send the order to ve made somewhere other than the store i choose, and when i did get my sandwhich, there was no lettuce, one leaf of spinich, no green peppers, 3 little pieces of sweet peppers, no yellow banana…

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Jomarie

May 9, 2021

Whoever was working at the Walmart in Hermantown MN.

Horrible she was the rudiest I've ever experienced I will never be back there ever.

Throwing my food around acting like I'm causing her more work.

Then she throws my last sandwich in the bag all mad.

And she practically through my bag at me.

I say if she isn't happy with her job she should find another one.

Never been so disappointed in this subway.

I go there 3 times a week.

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Annabeth

May 8, 2021

My husband went to the subway location In Walmart Supercenter at 2021 Lynnhaven Pkwy, Virginia Beach, VA 23456.

He went there around 11AM and came back and told me that 3 female workers were flirting with him asking for pictures with him!

I am completely applaud by this lack of respect for him and for me as his wife!

I hope the ladies that realize what they did showed they have no class and how would they feel if they were in that situation!

My husband went there to get lunch for our family not to experience disgusting display of customer service!!

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Laurie Briggs

May 5, 2021

Why would you choose an unamerican controversial kneeler as your spokesperson?

Not a wise decision...good way to loose business!!!

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Bob Rogers

Apr 13, 2021

Ordered a b.m.t sub and salad.

Salad missing topping.

And sub had no ham so I got a asked for extra topping had hardly any toppings bread got untoasted but bread crust on both ends every time order online ask for 2x topping never get mad payed for b.m.t but no ham makes me not want to buy from you any more very unsatisfied with food

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Gene Barrett

Apr 5, 2021

I am trying to figure out why you would do away with one of your best items for a breakfast sandwich.

Breakfast sausage was the best selling sandwiches I have had at several of your restaurants.

I am a truck driver and I looked forward to my sausage, egg and cheese sandwich every morning when I stopped to fuel my truck at one of the truck stops with a subway in it.

Now we only have a slim choice to choose from.

Please bring it back.

Thanks in advance, GB.

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Marian Burton

Mar 29, 2021

I purchased a two Subway Turkey Breast Sandwiches on wheat bread 3/ 29/21 about 11am.

The bread was tough and the turkey had a greenish tinge to it, tasted old.

I have purchased sandwiches from same location many times.

This is the first time, I"ve experienced this situation.

I was very disappointed..

Sandwich was not edible.

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Bruce Holliday

Mar 22, 2021

Rude and discourteous sandwich maker and cashier!

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Geraldine

Mar 21, 2021

Went there today 3/21/21 at 12 noonish told no bread only flat bread I was going to purchase 3 footlongs!

Who has no bread at lunch time!

This is very poor management .. there were 2 workers so no excuse

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Randolph Sims

Mar 20, 2021

Me and my daughter looking forward to having lunch today we arrived at Subway Presented the associate With a coupon for buy 1 get 1 free footlong as I placed my order For chickenbacon ranch and cheese Foot long I was told for my 2nd sandwich I could not have the sandwich of my choice I had to have a ham and cheese or Turkey cheese i was very disappointed To hear that No manager on duty So we left unhappy customers very disappointed in Subway the people with me also with had their coupons Left disappointed as well don't know when will be BACK. ...

RANDOLPH SIMS AND FAMILY THOUGH BY ONE GET ONE FREE MEANS THAT THERE WERE NO RESTRICTIONS.

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Solomon Garrett

Mar 15, 2021

Took advantage of your $5 special if you buy two.

Of course you had to make order through the app.

When I finished and paid for the order I directed to your nearest store.

Upon arrival I was advised that that store did not honor the special.

Since I had already paid for it I had to take.

Clear bait and switch.

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Kyle

Mar 12, 2021

I just wanted to complain about this restaurant's manager.

Today 3/12/2021, i was walking to the store when a van driven by the manager cut in front of me while i was in the cross walk while i had the green light right of way.

I confronted the store manager but he told me that because i was on the other side of the street, i did not have the right of way. "- Drivers shall stop at intersections to allow pedestrians and bicycles to cross the road within a marked or unmarked crosswalk (RCW 46.

61.

235)" The store manager then proceeded to tell me how i was wrong and that i was being crazy. this made me mad and i started yelling at him.

He proceeded to get in my face and make threats to me as well as continue to tell me that i was wrong and that i don't know washington legal code, i work…

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