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Subway

1.0
367 complaints

Address

25 Subway Avenue, Milford, CT, 06460

Subway customers report widespread issues with franchises refusing to honor corporate coupons and promotions, creating significant frustration. Rude and dismissive employee behavior is the most frequent complaint, often combined with order errors, inadequate meat portions, and poor inventory management. Service quality appears highly inconsistent across locations.

Common Issues

28% (103)
couponsnot acceptnot honor
32% (117)
rudeattitudedisrespectful
20% (73)
wrong ordermissing itemsnot ready
12% (44)
not enough meattiny bitportions
8% (29)
out of breadno meatballsno sides

Complaints

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Jason

Mar 12, 2021

Disgruntled subway employee made me upset.

I am dieting, so I regularly visit this particular subway 601 A state highway 75 north huntsville texas.

On this particular day.

I didn't know what I wanted so the not yet disgruntled employee suggested a food item,I agreed,she proceeded to make the sandwich, everything was good until we got to the vegetables,mind you I'm on a diet so I'm super cautious of my calories, light lettuce, 2 tomatos, 3 large spinach leaves no stem I asked nicely she gave me some old dried up spinach leaves and couldn't believe I requested to have the stem chopped off, her body language told the story with her sharp jerking motions,she looked at me like "really".

At that point I could feel her disgust,but still I was kool, so I asked for a light line of ranch very…

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Rhonda G.

Jul 18, 2019

I got 4 footlong subs 2 being steak and cheese and the other two being cold cuts.i had them melted.

We looked down for toppings and there was gnats everywhere.

I already had the meat melted so i had to buy it.and when I said something the female got all snotty.

I had a coupon for the 2 steak subs she said we dont take those.she was really rude.

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Sandra Duerinck

Jul 16, 2019

First, I'd like to say I really like the Caprese sandwich.

But, that is what has been causing me issues.

I just don't understand - it's a sandwich that lists specific ingredients: Ciabatta Bread, fresh mozzarella with spinach, tomatoes, and onions.

The sandwich is showing on the Subway Overhead board with a price.

But when I ordered it on 11 Jul 19 - I selected a bread and was told that I could only have the Ciabatta bread so I said fine.

Next, I was being charged $4.

00 extra for the bread.

I fought the charge because it's a sandwich and I didn't even ask for the Ciabatta bread.

Eventually, they refunded me the $4.

00 because I had originally requested another bread and was told that next time I will be charged the extra $4.

00.

I liked the sandwich so I thought I'd try it…

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Tammy Heitz

Jul 12, 2019

The Subway in Walmart is the worst ever.

Two times they have been out of onions, vinegar and oil.

Rude people and lousy service.

I hope they go out of business soon.

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jacqueline

Jul 8, 2019

I came into subway at 300 center Ave.

Butner, NC 27509 at 6:56:11 pm. term ID-trans# 1/A-417634.

I ordered a 6" Meatball sub with double meat.

I did not received double meat I had 6 meatballs with 2 meatballs broke in half.

There were two other people that work there sitting at the high table on the left side of the restaurant in the corner kept telling him to hurry up.

He said, "okay.

I'm coming." I responded don't rush my order.

You is here to work.

If you want to play you should have stayed at home.

He replied, "It's been a long day." I replied, "I'm doing 16 hours but I still do my job." My total came up to $6.

76.

I gave him 2 five dollar bills.

24 cents came back from the return change.

He handed my only a dollar.

I told him that me owed me more money back.

He replied,…

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April Arndt

Jun 30, 2019

I went to subway in Shell Knob a couple of weeks ago and my husband got a sandwich toasted and it was black when she took it out and still served it to him then I got a salad and she drowned it in dressing so I got home and threw them away and she smelled of alcohol bad and was really rude we will never go there again she wouldn't redo his sandwich even though it was burned.

She is giving sandwich to people that she likes and not charging them for it so I guess subway pays for them.

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pearl blackburn

Jun 30, 2019

I really don’t think this will go very far because i already read all the complaints people have made and it don’t look like they are solved or answered but here goes the Brownwood TX subway does not hardly give you any meat and it only proves you are doing false advertisement as in your commercial the subs are very full and looks like subway used to !! so what is up ?? why cheat on the sandwich ?

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Cody

Jun 29, 2019

They have a terrible corporate policy.

Fuck them.

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james sternick

Jun 25, 2019

You have hires a desipcable ex-convict named BETTY ANN FOPMA TO manage your Shickshinny Subway.

She spent 17 years ina Kentucky prison for kicking a woman to death .

She is an unremorseful sociopath and a chronic alcoholic who totaled my friend.s car..

She abuses old people by striking them with a switch and pushes sick people to the floor.

I'm telling everyone NOT to eat there.

If you want a public relations nightmare, keep her on.

I told you once about this sinister convict and you expressed doubts about her criminality.

IF you know how to use a computer, click on the links below: https://law.justia.com/cases/kentucky/supreme-court/2004/2002-sc-000802-mr.html

https://mugshots.com/US-Counties/Kentucky/Perry-County-KY/Betty-Fopma.

4511198.html

If you refuse to fire her, I will…

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Joann

Jun 14, 2019

Good afternoon I usually don’t like to make complaints due to the fact that I don’t like to get no body in trouble.

But this time I experienced a very unpleasant treatment from one of subways employees located on 5 st Washington ave Miami Beach Florida 33125 at 3:10 on Friday 6/14/19 can’t provide her name because she wasn’t wearing a name tag , Two costumers where trying their best to order their food with the help from another costumer because they didn’t know how to speak fluent English, they were very embarrassed and look very uncomfortable I try my best to make them feel better by telling them not to feel bad that indeed she was very unprofessional and has a very nasty rude way of treating them I try to translate my self to the clerk but she gave me the same nasty rude attitude.

I…

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Johnna

Jun 12, 2019

I ordered through Uber Eats and my sandwich came to me made wrong.

I ordered it again and now Uber is refusing to refund my money.

Had you guys made it correctly I wouldnt be going through this.

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drea Davis

Jun 7, 2019

last night my husband and i went through the drive through subway in moose lake Mn after a long day of work, not only did we wait almost 20 mins for our subs to be ready but once we got them home they had completly forgot to put any meat on my steak wrap. i'm usually not one to complain about service but this was a little ridiculous.

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Estella Grimaldo

Jun 5, 2019

Subway at 509 2nd St., Nampa, ID.

I have gone to your store two times since your new manager has started there.

Both times she was throwing pots just 3 pounds she was upset we’re not greet anyone was cussing at her self.

Stating that why do so many people keep coming into the store she can’t get anything done.

If this is a customer service said you guys provide I don’t think will be coming to the store again.

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Melodi Jonas

Jun 5, 2019

The Subway on the base at Camp Atterbury in Edinburgh, IN is run very poorly.. most times they barely have any cookies to purchase, they are constantly running out of items, and lately they just lock the doors if they’re low in items or whatever!!

Today I went over there to eat lunch & the door was locked!

At noon on a busy day here!!

I rely on getting my lunch there every Wed but it’s going downhill very fast!!

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K

Jun 5, 2019

Discrimination

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Elizabeth

Jun 5, 2019

My complaint is in regards to your 509 2nd st Nampa Idaho store.

I normally go to Subway 2 times a week.

I've went to Subway last Friday and today and I was not welcomed both times with the new employee who I noticed must have just started working there.

I asked one of your employees whose name is Esmeralda who always smiled and welcomes Me when I walk through the door.

I asked her who the new gal was.

She informed me that she was the new Manager.

To my surprise I was shocked.

Your new Manager does not greet or smile when people walk through the door and it is very unwelcoming to have her take an order.

As she is standing there She asks in a rude and unwelcoming way what she can get for you In my opinion it looks like she is not happy with her job.

I recommend giving your new…

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Todd

Jun 4, 2019

I ordered a footlong steak club.she cuts it in half and puts on the toppings.

I get to the end to pay.this other lady charges me for 2 6inch $13.

89 I tryed to explain I got a foorlong.she didnt want to hear it.i live behind this subway atlease 3times aweek we eat dinner there.and this is how you treat a customer?

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kativia ferrer

Jun 3, 2019

on 6/3/2019 i went to the the subway on wolf rd Albany NY 12205 I ordered a meatball sub with provolone cheese and pepperoni on a 6" subb , Italian herb cheese bread the associate ask to toast the bread in which i agreed and as i checked out and got in my car on my way to work because i was already late. i took a bite out of my sandwich the the meat was not even cooked.ewww so gross .. i hope i don't get sick.

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joseph curtis

Jun 2, 2019

I want to file a complant,i went to subway today in Boling Green,Va. around noon today (6/2/ 19)I got bad service,i ored my sub,i wanted it heated after this Lady made my Sub,she let it sit on the counter for aleast 10 minutes while she made Bread,time I got it it was cold,i said something to her,she got an attitude,i started to tell her to ram it but I paid for it.i don't think she should be waiting on customers acting like that.the subway store is 33930-0,its on Broddas Avenue BOWLING GREEN,VA.

22427.

I just thought I would mention it because this will cost you customers. thanks Joseph Curtis

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Helen Kelley

May 29, 2019

i have gone to this Subway because it is on the way home.

But the last three visit have been very bad.

First of the three visit it was the service, in the middle of me ordering I was cut off rudely.

So i just didnt finish odering.

I got the sandwich i already order and left.

I didnt come back to that Subway for awhile.

Last night i went back.

The service was bad and so was the food.

We order a foot long sub and two salads.

I have a food allergy to green peppers and i always tell them first but the young lady last night seem to have a problem with it. plus when i asked question like wicth one would have it in it. finally they fix the salad right but they drowned it in dressing. .

Today i went back to get a salad for my husband and the service was just rude.

IT will be a long time…

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Lane A Laffoon

May 28, 2019

I am writing to say your new commercials have gone past annoying and are now offensive.

The noise level is extreme.

I will not be frequenting a Subway in the near future.

Subway is not the only company that has passed the threshold for noise, I am now muting all commercials.

Do you have 14 year old boys making the choices?

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Ernest Burley Jr

May 28, 2019

One of your Subway restaurants in Bowie, MD (15480 Annapolis Rd, Bowie, MD 20715) does not honor your survey policy.

I visited this location a couple of weeks ago and handed them my receipt with the survey code on it.

They were adamant only one cookie applied.

I explained the end of the Subway survey clearly states the customer's choice for completing the survey is either 2 free cookies or a fountain drink.

The person called her supervisor and was advised this is the case so she added another free cookie.

Today, I happened to go back to this store and the person said it was one cookie and tried to charge me for another cookie without telling me.

I noticed the price was higher than normal and explained the second cookie is free too.

I think this was the same person who I dealt with…

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Steven Martin

May 28, 2019

First everywhere you look online the customer care number is listed as 1.

800-888-4848, but when you dial it it says it has changed to 833...

I had a very dissapointing experience at store #27352 being out of food.

They told me they had a busier than usual Saturday $1k vs $600 and were out of a number of items including bacon, american cheese, spinich, pickles, ice tea and gluten free bread.

This was 2 days later.

Why didn't they restock either from another store or grocery store?

A number of people left after hearing the laundry list of non-available items, but since I was traveling with my 91 year old mother we settled for a tuna sub vs the Subway Melt we had hoped for.

Every experience counts against the entire network and one bad experience can spoil them all.

I called and…

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wendell rhodes

May 6, 2019

I went and got 2 sandwiches from your subway on CY ave in casper Wyoming and the lettuce tomatoes and bread tasted like it was old and stale tasting...didn't go back don't like confrontation.

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Pamela Delgado

May 5, 2019

Sunday May 5th ordered 3 pretzel 's with cheese they were burnt and she didn't have cheese and no butter either poor thing was swamped with customers unable to complain in store still no excuse for poor service I and my guests will not use this subway again throwing food way in this age is sinful

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