Spectrum

Refusal to send tech to resolve cable issues after phone support suggested it. Tech failed to shown up on multiple occasions.

This is not okay. I have home phone, cable and internet. and since the day it was installed I've had problems. yesterday, I reached out to customer support and was told someone will call me back, never happened. I only have my cell phone for communication, no house phone. today, I tried to chat with an agent to get a tech scheduled to come out to my home and was disconnected 4 times ! as you can see below! and one chat rep said they would have someone call me back in 90 minutes,, big surprise no call back! its disappointing that your company has gotten so big , that you think you can afford to treat your customers this way, really sad.

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I have been having trouble with Al the services that I have with spectrum since day one please help

From the beginning installed wrong equipment. I paid the bill four five times later service calls still not getting what I paid for they finally changed out the equipment and installed the right equipment that was promised. After the for five visits now I was doing speed test and never receiving the package you originally signed me up for. I paid the bill. Several more times technicians needed to return to site finally a technician register the equipment. Still not receiving what I paid for on a consistent basis. Now I decided I am not going to pay the bill. And the true colors come out with even more horrible customer service

I'm requesting one last time for this account to be adjusted and to provide me to Wheats with uninterrupted service and providing me the speeds that I am paying for

March are April are big months for basketball. Last night I was unable to get ESPN so that I could watch the NIT finals, as soon as the game was over, ESPN comes on. Again tonight, I am trying to watch the NCAA final fours and no ESPN. What's up with that?

Your rates keep going up but your service gets worse. Every time I call, all you get is a voice recording, which is NOT helpful. I tried to reboot my box, still no ESPN. I am one VERY UNHAPPY customer!!!!!

Too Whom it May concern: I Called Spectrum to get a scheduled appt for spectrum installation of residential services on 3/ 29/19. I was provided an appointment for 4/3/19 at 10am. My appointment was rescheduled for 11 am then 2 pm without consulting me.

I was left a message on my phone confirming these actions on the day of the appointment. I called Spectrum to clarify the messages and was told that the technician would not be coming today because he was not working.

Ihad scheduled time off from my work to accomodate the appointments that were no longer valid and I would be rescheduled for 4/3/19 between 4-5:30pm. A supervisor confirmd this date after he contacted the dispatch. I took off work again to make sure I would be home for the installtion on 4/3/19.

The Spectrum installation…

i recently switched from AT& T to Spectrum. I purchased three Apple TV boxes and decided I wanted a regular box instead of the Apple TV because i wasn't satisfied with it. I informed the representative at Spectrum. I was told , I could take it to the store and return it.

Once I drove miles to get to the nearest store, I could not return it because it was open!!! If, I was told, the return policy before I made the purchase. I would have not open it but your representative fail to give me this information.

I am now suck with Apple TV box I am not using nor do I want. I am very dissatisfied as a new customer and will not recommend Spectrum to anyone..

It’s pretty sad and unacceptable when the people at spectrum keep you on hold for 1 hour ...... I called on Sunday night because our tv didn’t work and guess what it still doesn’t on Thursday night VERY BAD CUSTOMER SERVICE UNACCEPTABLE

I signed up for a promotion back in December where they were offering a 30 day free trial for internet, phone and cable with DVR. I already had internet and was paying 80$. They said and showed on my sales receipt that my total would be 125$.

After my first bill I noticed it was 150$. I called to complain, they offered me no assistance, only offered to comp the difference for 1 of the 2 and a half months I had it. Comparing my sales receipt to my bill shows the sales agent checked the box for regular internet but fraudently submitted ultra internet.

Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit.

few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. they are monopoly. we need to take them accountable for their deeds! Thanks.

long time customer with brighthouse--turned over to spectrum and was immediately raised rate. was told I was grandfathered in on old bundle which you no longer carried. received letter yesterday from T. beauchamp raising my rate again

its like you are keeping us in the same package in order to help pay your bills,what ever happens about looking out for your ongoing customers,you have forgotten about us

Oh when your watching a movie the channel goes out in the middle of the movie. Or this channel is not work try again later. internet so slow i don't even want to go on the computer . 00 a month for reruns of the movies that are older them me.

internet that is so slow it is like dial up. 00 a month i can save . I will listen to the radio . 00 item off my bill -my bill goes up . 00

you have very rude customer service staff to begin with. now you have taken away channels and my bill went up..not only am i going to write bad reviews everywhere i,m also going to tell all my friends on social media how awful spectrum is.. good by spectrum another customer lost....

Yesterday I received an email that said it was from Spectrum. The email stated there was problem with my Spectrum account(10404-701750901-9001 and I needed to answer the email to clear up the problem. I was concerned that it might be a "phishing" email so I called 1-855-707-7328.

I was told that there was heavy call volume and that I would receive a call back in several minutes. I received a call and was connected to a tech support person. I specifically asked him if the email was legitimate and he indicated he believed so.

He accessed my email and stayed on the line while I answered the questions (about 20 minutes). The questions included requests for my Social Security #, my driver's license #, my birth date, and a number of other questions, which I supplied. When I finished the…

I ordered internet and phone. when rep got here he told because I had dish I had to get an business account. I told him that I didn't before, and he told me the only way I get internet was that way.

I had just come home from having a hip replacement, was on meds, and being older he took advantage of that. no one seems to care, they had to send someone out, almost 2weeks later because I caught pneumonia. the second guy comes out and tried to talk me into keep[ng dish, because it was already late in the day, and it would take 4 hours.

I insisted I could not wait. he did not cover his shoes, and he left he plates off in every room one had something sharp on it and my 3 month old Pompeian, racing around room playing ran into it.

89 cents to get stitches, because he left a plate off laying…

claimed they had a deal with Verizon and I could switch with no loss of Verizon service for half the price but I had to buy a phone from them. Both claims were false. No phone purchase was necessary. Your last in line on Verizon's towers and frequently have extremely slow connect speeds.

Try to return phone and cancel service, lol, except it wasn't funny. Verizon senior executive tells me they have no deal with Spectrum. "why would we cut our own throats?"

I recently called Spectrum to ask for any compensation after my home being destroyed by Hurricane Florence in October of 2019. My house is still uninhabitable. Who knew it would last this long? 00. I politely asked to speak to a supervisor.

Unfortunately, the supervisor wasn't much better. He was just more confident in his answer. No accessions accept to pause my account because even though I was not able to live in the house, the survive is still running and the charges are legitimate.

True, but neither of these agents seem to have any idea of good customer service, nor the value of trying to keep a long time customer. I've been a loyal customer with Time Warner…

My name is Kimberly Sanchez Parker, 6029 Green Way drive, Fayetteville N,C. 28314 9106276126

I had spectrum internet and phone for years, and I had it set up to be pulled from my account. We recently moved into a home that we are settling in. I ordered the internet in the beginning of January, I had to have a hip replacement surgery, and I had complications, pneumonia, I was on medication. The first technician that came out, saw that I had dish TV, and he told me " YOU MUST HAVE A BUSINESS ACCOUNT BECAUSE I DID NOT HAVE TV WITH YOU." I TOLD HIM I DID NOT HAVE TO DO THAT BEFORE, AND HE TOLD ME '' IT WAS SOMETHING NEW" IT DID NOT SOUND RIGHT BUT I 58 GOING ON 59 AND I AM NOT GOOD WITH ALL THIS TECHNOLOGY. BUT IT DID NOT SOUND RIGHT, AND HE SAID HE WOULD NOT BE ABLE TO DO ANYTHING. I WANTED…

I called and asked if spectrum was available in my area and I was assured that it was and then 20 minuites later I was transferred and was told that I was not getting phone, internet, cable installed . there is access literally 1000 feet from my residence , 5 homes within eyesight of my own home, and literally 50+ homes on our road that have no access to cable television, cable internet, which seems like a revenue stream that your company is missing out on.

00 dollars a month between dish network and hugesnet internet service just at my residence. 00 a year just for one residence, even if half the homes signed up for spectrum services your company would generate 100,000 dollars a year in added revenue.

and that is not even including phone access. I know that…

At approximately 10:30am on March 9, 2019, I called a customer service representative (Shaquille) to inquire about Spectrum phone service. I had specific questions that were not answered by my local representative. Each time I attempted to ask my specific question, Shaquille interrupted me to begin his talk about purchasing new phones.

" I finally hung up the phone, but I am disgusted by the treatment from this representative. Our local representative was nice, but I typically have to wait for 40-60 minutes in line because there is only one representative in that building.

Spectrum has now lost potential phone customers due to this.

We were held responsible for a bill we had not received. The company threatened to discontinue service. They were terrible to work with.

May 4 2019 off and on phone and internet service, mostly off, cable TV is doing OK. have called tech support at both 1-800-892-2253 AND 1-888-438-2427 talked to a rep @ former who scheduled a service call march 5th at 11AM.

Service returned for a short time and phone worked a few minutes, but can't be connected to a representative, a human, by your automated system. Phone service allows me to dial and sometimes connect with your robot on both lines but drops me when waiting to get to a human rep.

My wife looks at a neighborhood website and notes that there a number of reported problems similar to ours. The modem has been reset from spectrum a number of times and by me a number of times. Service remains intermittent.

She also says neighbors report Spectrum confirms and denies outage. On…

lost the Cinemax movie channels but received NO deduction in my bill.. So let me get this straight less channels for same amount of money. Just doesn't seem fair. 29 a month for cable and internet. and where i live a have no other options.

I would like a response to my complaint in a timely manner thank you Mark Buescher very unhappy customer

I have been dealing issues with spectrum for about a year I'm about to get lawyers involved if I can't get my account settled my phone number is 585 296 9366 here and i have videos and pictures of my stuff not working still

607-296-7155 - Had 4 tickets go through (6 week period) to release restriction on savings account to pay on cable bill. Was told on 4 occasions the past 6 weeks, that it was taken off, but still is restricted for the next 6 months.

Was lied to numerous times, IE will call you back, gave a false name over the phone, and couldn't explain why payment would not go through because they showed the restriction was taken off. Very upset with the lack of skills/training that the reps have towards their customers with incorrect information given to the customer.

I am the daughter of this account and I help my mom pay it (from DE), she's elderly and cant get out.

Hi, I am happy with the INTERNET ONLY service I signed up for - although the rates have gone up from what I was quoted. But the incessant ad campaign for further services needs to stop. I receive constant phone calls and too numerous to count postal ads. Is there some way to discontinue this. I am actually considering returning to my former carrier to avoid this - it is too much. I know how to find you on the internet - if I want more services, I will let you know.

I would appreciate a reply letting me know I have been placed on a do-not-contact with ads list. Sincerely, Gail Johannes

Spectrum Factory Street Athens Ohio, on February 20th 2019, I put my payment along with many others in the drop box, after 7days ALL those payments remain in drop box, MANY OF US GOT SHUT OFF, when the employee at the Athens store check box hundreds of payments where not posted

Besides the below, Spectrum ought to serve the public with and the FCC ought to require all Communications providers to provide clear and accountable customer service email addresses.

Dear Spectrum, I received the below voicemail 6 minutes after I received your email for an appointment reminder. I called the 855-707-7328 as directed by “Spectrum” to change my appointment and was directed by the “Spectrum” phone tree to a very polished and insistent insurance salesperson trying to sell me “service protection” for my account. Questioning revealed that the person was not with Spectrum and could not do anything with my scheduled service or connect me to someone who could – she just kept getting slicker and slicker with her insistent and long-winded closing tactics. Spectrum does NOT have…

I'm staying at the Myrtle Beach SC at the KOA and we have your Cable. we keep loosing chanel's we see your truck come in and fix it . th next day w have the same problem. this problem should be fix

internet slow.keeps disconnecting.router and motem was replaced in nov 2018 not much improvement what channel is On Command on now??

internet is very slow.keeps locking up.loose connection often.the motem and router was changed about three months ago it was way outdated,did not help much

I customer support, only to get some far east indian that could not speak english. Still do not have my email corrected. Paying Business Class for very bad service.

) to just change a TV/internet/Phone package. The agents transferred me about 9 times to different people, obviously most of them were wrong person/department. This is totally un acceptable. I wish the management takes a serious look at their services and address these problems and overhaul their entire procedure of solving the issues of customers.

T have been a customer for over 8 years. Shame on them

I called Spectrum this morning to ask about adding a streaming package to my Internet account. The first guy I reached was nice enough but completely unqualified to speak with customers. He garbled his words, I could barely hear him, he placed me on hold over and over for no reason whatsoever. Hang on ma'am.

Finally come back to the line and when I would tell him I couldn't understand him he would put me on hold again. I finally had to hang up and call back to try to reach someone else. The 2nd time I called, I reached a female that could barely speak English and spoke so softly I couldn't hear her either.

I asked her about the streaming package and was given a price. I asked her what channels I would be able to stream and this was her answer. Over 20 local channels and 10 you get to…

00 each for TV and internet. 00. 00 per month. It seems this is bait and switch.

) I tried to use the phone for a couple of days and decided that I did not care for it. I called and stated that I wanted to cancel the service. your service department did not ever call me back.

00 from my bank account saying that the phone was damaged, which was a complete lie. I have several picture that I took as I was packing the phone and the phone was not damaged in any way, also they stated that it had a tracking device installed on it, another lie, I have no need for a tracking app.

The phone was returned in the same condition as it was received. I was told that someone would contact me about my complaint and to date I have not heard from anyone. I have considered taking this matter to 8 on your side for help.

I feel that your company just robbed me of my money. If there was…

Overcharged from the start. Charged fee to upgrade service. Spectrum refused to credit the $38.00+

the new menu guide I do not have , I brought in my old box for the new one was told I will get the new menu guide... well I did not talked to customer support three times they had no clue what I was talking about and sent a tech. out.

He said why did they send me out here for that … I said that is what I said. this went on all day Friday into the night with spectrum in holly ridge nc. in the end I had three different reasons why I do not have the new guide...

on my package which is the highest you can get gold 2 , then I got your not a new customer you have been with use for almost 4 years now.... which will change come Monday morning for me. all I wanted was the new menu guide and I can not get it !

amazing and the office in holly ridge nc has no clue of what they are doing at all. 01.…

Phone service requested. Rep stated using the Windstream # 205-629-3998 would present no problem. Tech installed service and checked dial tone and everything appeared to be functional. A family member attempted to contact me but could not. I was notified via cell phone due to the answering machine not coming on line.

I called the cell phone from the home phone and it showed 205-629-1134 number. That was taken care of and I checked to be sure the acct at Windstream was active. I was informed by your rep that it would be processed and the number change to the 629-3998 on 1/29/19. I checked on Wed.

and the number had not been changed. again I engaged the computer/rep merry-go-round and was assured the number would be changed on 1/5/18. m. the number is still shoeing 629-1134. a call to your…

Today is February 3, 2019 and your TV Cable System is BROKEN, OUT, AND NOT WORKING !!! Today is SUPER BOWL SUNDAY and you have ruined my SUPER BOWL PARTY!! I have no cable TV SERVICE AT ALL. THIS MEANS I CANT SEE THE GAME!! YOUR METHOD OF SERVICE IS LOUSY! AND OUTDATED!! LAST YEAR DURING BASEBALL PLAYOFF'S YOUR SERVICE AND COMPANY PULLED THE SAME CRAP!! HONESTLY I DID NOT GET ANY CREDIT FOR THE MISHAP OF YOURS WHICH IS VERY SELFISH AND UNPROFESSIONAL .

I AM CONSIDERING CANCELLING SPECTRUM AND GOING WITH A DIFFERENT PROVIDER, BECAUSE BY USING CABLE IS NOT GREAT!! THERE IS NO WARRANTY NOR BACK UP PLAN!!! I AM ____ OUT OF LUCK!!! TERRIBLE SERVICE, AS WELLAS CUSTOMER SERVICE!!

My internet has been in and out since before Christmas. I have called over 10 times now and have had 6 spectrum workers come out to try and rectify the problem. They have told me different issues each time. It has become to the point where they have left live wires on the outside of my home and did not burying them and their are kids in this neighborhood playing in the yards constantly.

I had to call for them to get someone out here to buy them after they left them for over a week outside with flags for the maintenance team to take care of it which didn't happen. I have asked for credits to go on to my account since I am not able to use my service and they keep telling me that they will have to have the technician come out each time first before credit is given.

I not only have a home…

I'm paying about $40 extra every month for 400Mbps bandwidth and I've been getting less than 100 Mbps for the past fee months. If you can't deliver the speed promised stop charging me for it

01/30/2019 01:55 CT, cable TV box keeps rebooting. This is unacceptable and I would like my bill reduced for loss of use. I would also like the cost of movie rental reimbursement.

I wish I could rate Spectrum with a 0. 00 increase in my February bill. Why? There was a change, not my change. This is what I was told when I talked to a representative. The rep. didn't know why there was a change, I figured it out from the bill. 00 each.

As it is the TV stations are pretty sad. I see programs on the menu that I watched when I was a young child. Is that the best Spectrum can do? Spectrum had a promotional package when I signed up and here, a year later they take it back. Why?

Spectrum is greedy and customers that I know are unsatisfied and disappointed in this company. Spectrum just has to better for their customers as some I know have already switched companies and I intend to do the same after I do some research. Shame on you.

Terrible customer support from Spectrum. Routine maintenance 1/17, arrived home to find note on door no service. Allegedly repaired 1/18. No service 1/24 when I arrived home from work. Allegedly repaired 1/25. No service 1/27, supervisor came out to diagnose.

Diagnosis after 3 service calls, a noise fix cap on my line needs to be removed for my service to work, however, when it is removed, it takes down a "node" of customers. It is1/29 and I still have no service.

Spoke to dispatch, customer service, etc. numerous times. I was suppose to be on an escalated list for service last night 6-7, I called at 8:15 because no one arrived nor did anyone call me. I was assured the tech and supervisor would be at my home by 9pm.

I requested a phone call if they would be later. Well, that call never…

I am (was) a customer of Spectrum. I received a flyer from Spectrum advertising a "seasonal service plan" at a reduced monthly cost. I called three separate times and talked to the technical support people. The plan called for local channels on cable, internet (at a reduced bandwidth) and phone.

I was promised that the local stations would still be available. I was promised that the DVR would allow me to continue recording shows while I was away, and I was promised that Spectrum had an app that would allow me to program my DVR remotely.

Now (3 weeks into my seasonal service) i'm told that the information I received was not correct, and they (Spectrum) are "sorry about that" but I can't access the DVR remotely because there is a "hardware limitation", and in addition Spectrum has TURNED…

Destiny C: Thank you for contacting Spectrum. This is Destiny C. How may I assist you? Joe Spitzer: how do i hook up 2 modems to my existing charter cable?? Joe Spitzer: hoe do I contact Cgharter support vis email?? Joe Spitzer: are you listeneing??? Destiny C: Thank you for chatting into the Sales Department. I will be happy to assist you with your questions and concerns to the best of my ability. Joe Spitzer: how abotu a technician?? Destiny C: I will be glad to setting a 2nd line of Internet service.

May I please start with your full address, including zip code? Joe Spitzer: sales is not tecnical - only know how to try and make a buck Joe Spitzer: 9575 passa tempo drive reno nv 89511 Joe Spitzer: how about customer technical help?? you got any?? Destiny C: In order to verify your…

The new screen that comes up to pick what channel and what to watch sucks!!!!!!! Yoo can not read it. Too smalll and the colors are too hard to read.

I started an accthe owount with Spectrum. When they came to start it at my business an empolyee (no longer with me , Slyvia Jureaz Clinton), put the bill on her email and her contact but for me to pay it.

I now found out why. She was trying to get the internet for her whole family. She is not an employee anymore and all she had to do is give them code. So now my bills are late they wont talk to me the owner the 800 number is a joke.

I have never had a PAPER bill so I dont know the account number or security code. And they wont talk to me!!! I have asked her to fix this but she wont. my email is cbraunmd@gmail. com . phone is 989 4014644.

I want a new number and phone and someone that will talke to ME THE ACCOUNT OWNER. Going to the center is a 3 hour wait . the business line wait is 40…