Spectrum

First of all I had to wait over a week to get someone to my house to install the xumo boxes. He left before he finished telling me he had another call to go on. Then he tried to charge me 50 bucks for installing the equipment.

It worked one whole night and am now sitting here again having to wait another week to fix the first idiots mistakes. Wonder how much they will try and charge me. Us elderly don't no how to install your equipment. I'm pissed.

We have two accounts with spectrum the first account we’ve had about 15 years the second account we opened up almost a year ago and it was opened up in my husbands name for a rental property . When I set it up, my husband was with me to make the phone call and verified that they need to talk to me, so they supposedly put my name on the file and when I gave them my email address they got it one letter off.

my husband‘s not home a lot he’s working I have called at least five times trying to get my name on that account and get the email fixed. Supposedly it was done every single time and every time I call back it has not been done.

I’m so sick of the customer service people not doing what they’re supposed to do

Had a spectrum company work vehicle with the license plate SFZ 6808 pull out without stopping at the stop sign in front of traffic that is going about 50-55 mph on FM 1385 on October 5th around 6:10-6:30 AM on a wet road.

I have no service on 2 of my 3 phones, 2nd time this has happened in 2 days. I am experiencing dropped calls all the time. Your service sucks if this is not fixed immediately I am gone.

I am disabled and so that means I am always a month behind,but always pay my bill on the 1st, I contacted spectrum today via chat and talked to 2 reps asking if I could get a 4 day extension to pay my bill without interruption and was told no, I never had a problem before, now since spectrum has taken over I have had nothing but problems and grief. Service is terrible and prices are outrageous....I need someone to help me with this problem

A very courteous rep referred me to your online site for asking questions about issues I have with the Spectrum email. I formerly had Roadrunner email service. It became very slow. I called and was transitioned to the Spectrum email login which was much faster.

However, I cannot any longer execute many functions that were available at the Roadrunner login site. I have written to you all about this already and never received a response. Just today I requested online assistance because I could not open a pdf file that had been forwarded to me by my spouse.

None of your online tools, including a chat line, was capable of addressing the question. I have wasted 30 minutes trying to find an answer, only to be told that I may have to talk to a live representative. It should not have taken 30…

I am still waiting for a contractor to finish installing a cable from the "plant stick" to my house. It has been 2 and a half weeks w two calls and no committment to have a spectrum supervisor ensure this job gets done.

I have been waiting since April 2019 to have this plant extension done to improve my channels signals. I have repeatedly called to get this service done. Spectrum service fails in meeting customer service.

The absolute worst! I called to downgrade my services on 5/25/19 its now 7/16/19 and its still not downgraded. Why is this taking so long so send out new equipment? what is the problem, if reps say they are going to call you back, they should!

I had 3 reps tell me they were going to call me back and never did. that is so much worse, just say you can't figure it out and give it to someone that can. Being overbilled, all the extra time and energy its such a horrible experience.

I will be canceling my service soon. Its not worth all the time energy and grief. One rep told me my order can cancelled the other said that if I didn't call the order would have stayed open. They have no way to track open orders.

How is this okay, and in the meantime, they tell me its done and I'm still getting…

I started service on May 24 and have had issues with my wi fi since the beginning. I have been lied to by sales and repsetatives have conveniently left out charges and information that should be provided starting service. I was never informed that I would be sharing my bandwidth with my neighborhood, which now I understand why I can't get the services I pay for.

I have been misinformed about a cloud service which I was told I could get, after three calls and three departments later, I find out I have to puchase more equipment for rental, never being advised I would be charged a self install fee. I want to get out of this service because no two technicians can tell me the same thing with minutes of each other.

As much as I hated my prior carrier I would love to go back to them because, if…

I am waiting on a contractor to bury a cable from the plant stick to my house to improve tv channel signal reception. The plant extension was implemented in April 2019. It took 2 months to get the first cable buried.

I have made numerous calls to get this upgrade completed. It has been 2 weeks now that i was told it would be 5 days to get completed. Spectrum customer service supervisors are not making this job get done. This is my 2nd complaint in over a week with no response.

On demand- was told it was available just by pushing button on controller. Two Customer reps told me same thing. Wrong! They are in some other state and didn’t know On demand wasn’t available in my area. Only if I have a smart tv.

Reps and techs don’t have a clue what I should have.

Also, we aren’t in some third world country here in AL. WHY can’t we have On Demand service? No wonder your company only ever gets one star for service. Just because you merged doesn’t make you better. When will we get On Demand?

The button is on all three of my remotes so of course I assumed it should be available. When???

What's going on with Spectrum/Time Warner San Antonio tonight????? I hate your service. I am also a Direct TV member, not that they are much better, but for 'cable' YOUR SERVICE SUCKS!!!! I am so close to dumping Spectrum/Time Warner, just give me a few more hours of this crap and I will.

If you want my money - FIX IT!!!!

Have not had internet, cable tv, or phone for 4 days now & no indication from Spectrum when my services will be restored. Customer service is no help, they just say there is an outage in my area, yet I am not hearing that other customers are experiencing an outage.

No indication when the outage will be fixed. Poor service. Spectrum does not treat its customers well, absolutely no communications skills with their customers.

I am still waiting for completion of the plant extension to provide better reception of my tv channels. I'm fed up with the delays since April. I've made numerous calls and your service provision has failed. I'm rating Spectrum at an "F".

I'm considering dropping tv service.

Have a line down in my back yard, called 4x, chatted 2x, promises to call back or be out next day never kept. It has been 11 days since a tree knocked down the line and still no one out to repair the line.

I am contacting you because I am tired of the total incompetence of the several service people, supervisor and dispatchers I have spoken with. I had my property marked prior to have drainage work done. When cable line was unearthed work was stopped we called Spectrum and asked for a drop line.

The service man came out told us it was a dead line and not to worry and we didn't need a drop line. Well he was wrong. Line was active. I and my neighbor lost service. Since then we have had exposed cable wires spanning the front yards and street of 3 properties.

I was told they would bury it. That would be done within 10 business days. Well that has passed. Called again spoke with a supervisor who said he would have dispatch call me. Someone called told me it would take 10 business days.

Told…

I am constantly not receiving channels iam paying for. I message shows on the TV screen saying, channel unavailable. When I call spectrum, they want me to go through a factory reset. I am paying spectrum for service and expect to receive it.

I am not a cable TV repairman. I scheduled an appointment and they were 30 minutes late. I couldn't wait. They are a true embarrassment to cable TV

I have several channels that I watch(mostly sports channels where the picture is distorted and the static is so bad that I can;t hear the commentators. This is not on just one of my t,v,s but all of them. What causes this problem?

I hate to pay what I am paying and can't watch the channels that I am paying for.

As of last week my spectrum promotion expired. BRITTANY in customer service quoted me a new price. I go on line to my spectrum account and not only was the price not correct spectrum wouldn't take responsibility for the quote she and I finally agreed on.

I have all my paperwork in order and will be taking further action tomorrow, I hate spectrum. My name is Gail Gallinot. 330 429 4046

I have a tech appointment at 10-11 A.M. Monday. After 1 week of trying to resolve my tv problem it is now fixed. Please cancel appointment. I also want an adjustment on my bill. I was handled very poorly and I am VERY dissatisfied with my service. I have not had cable for a week. It came back on at 1 A.M. Sunday morning. Sprectrum has a lock on my 100 unit senior living apartment. Otherwise I would cancel and go elsewhere. You are terrible when it comes to customer service.

Worst customer service I have EVER experienced.

Henry Carleton phone 678-787-0055 3812 Forrestgate Dr. Apt 9 Winston Salem N C 27103

For over an hour I have not been able to get past your auto answering........and it is frustrating. I cannot remove Nomorobo unless Spectrum gives permission from what I have read. Not happy with Spectrum.........

I've been a Spectrum customer for nearly 2years and have received nothing but POOR Internet Service and a HIGH monthly bill. I've contacted Technical Support over a dozen times due to our Internet timing out during movies, PC usage and phones, this is RIDICULOUS!

The worst part you all removed Epix and Cinemax but DID NOT reduce my BILL!!! We are still paying a $280 dollars and do NOT have all our stations SOMETHING IS WRONG WITH THAT!! Our DVRS are refurbished and old, when are you all UPGRADING???

LIES its 2019 and nothing has changed! I need someone to adjust my monthly BILL and or add all stations back ASAP and look into replacing our boxes and fixing these internets INTERRUPTIONS

Impossible to talk to a human AI is so limited it's embarrassing We know your time is valuable, so we will be with you as soon as possible. Miserable failure Customer service rates a zero Getting the drift I'm unhappy?

Good morning. I have been patiently awaiting some form of contact from Spectrum regarding the plethora of easily avoidable issues my family needlessly endured due to customer service and technician rep's misinformation, insufficient knowledge, inadequate communication skills, as well as, shoddy - to put it nicely - installation resulting in property damage to the interior and exterior of my home.

Regrettably, the customer reps who informed me that my complaints were being expedited to upper management and I could expect a phone call ASAP! So, either they were less than forthcoming with the truth or management discarded my complaints, erroneously deciding no further action was necessary.

I cannot emphasize enough my discontent with the services I have received. I will not go into greater…

Please note that I contacted Spectrum I was told my final bill is $5.00. I returned all equipment below is proof of that! I received a bill in CT where I have moved and it's for $185.75. This is wrong! Why is this company trying to fraud me. I would like to speak to someone who can fix... I tried to tell the representative that I had proof and I was hung up on. The original email was sent several times to Corporate Headquarters: To Kathleen.mayo@chartercom.com Bob.Calabro@chartercom.com Greg.McMichael@chartercom.com CC Daniel Harding Lisa Wilkinson

My sister Lisa Harding-Wilkinson has sent proof that she's my Legal POA.

- I am an extremely upset, dissatisfied customer. On 5/ 28, I had a 1pm -2pm appointment. I receive no call form spectrum the service is delayed. I call spectrum at 2pm to find out the status. The representative informed me the technician is on their way, they forgot something and they will return.

At 3:30 I called again and informed them I have been waiting since 1pm. The representative said they will contact the technician and I will receive a call in another hour. Someone from Spectrum called me approximately 4:29pm, to inform me the technician try to contact me and was unsuccessful therefore it will be rescheduled for tomorrow (5/29) at 6pm -7pm.

At this point I was livid, I told the person, “This is unacceptable, I have been waiting since 1pm and no one has called me. ” I was so…

lousy tv cable box I called 4 different times it is a technical issue at there end, promised to fix ,just switch a week a ago from dish to spectrum , BOY WAS THAT A BAD IDEA IF IT IS NOT FIXED IN A COUPLE OF WEEKS I'LL GET RID OF IT

Spectrum Cable/TV Network Attn: Executive Office 12405 Powerscourt Drive Columbia, MO 63131 May 25, 2019

RE: Major Complaint (Cable Bundle – Phone # 727 457 3520.)

Dear CEO/Management:

I am a new customer since 05.18.2019 and please consider this as a Major Complaint. First of all, I don’t have the right words to say how poor your service is, bad communication and misrepresentation by your staff. I have been on the phone with Spectrum from last Saturday (05.18.19) from 10:30AM EST to 8PM EST till now, trying the resolve ongoing issues. I should not have to, since it is your responsibility to make sure I received what I agreed to. I expect Spectrum to compensate me for the inconvenience they caused me from last Saturday until now. I verbally signed up for Spectrum Triple Select Service,…

CONSTANT RECEPTION ISSUES,LOSS OF SOUND AND PICTURE ,PIXALATION. WORST SERVICE OF ALL CABLE EVER.THIS IS THE REASON I WENT TO DTV 25 YEARS AGO,SORRY I EVER CHANGED.THEY LIE ABOUT HOW GOOD AND COST EFFECTIVE THEY ARE,DON'T BELIEVE IT,THEY CHARGE EVERY TIME THEY HAVE TO DO A SERVICE CALL.WHICH IS OFTEN AND IS A FAILURE OF THEIR SHITTY ELECTRONICS OR INSTALL BY OBVIOUSLY INCOMPETENT TECHS.

I have been having problems with the receiver in the living room we have to unplug it and plug it back in to watch tv. Called Spectrum and the lady said she would send a new one to us. We received the empty box to return the old receiver and cables.

When we never got the new box I called Spectrum on May 17th around 6:00 pm the lady I spoke with said she would have a new one sent then put me on hold for 15 minutes than she says she can not get a match with our address and said we could go to our local Spectrum and pick up a receiver I told her that would be fine so she puts me on hold for another 15 minutes than tells me that I can't pick it up at the store that they would have to send someone out to replace the old receiver so

my husband got on the line and asked to speak to who ever was…

When we first got the Internet, we had signal all over the house. As the months passed, we slowly started having issues (loosing signal as well as slow internet). When time permitted, we call and complain. They run a test to check the line.

Sometimes issues fix or tech comes for repair. On May 9, while doing homework (the assignment was due that day) the internet started to freeze and go slower than usual. While these issues started to arise again (But even worse) of losing signal and freezing.

Called customer service, ran test unable to repair send tech. When tech. tag#7719 arrives doesn't introduce himself checks the modem changes cords. The devices that were checked had 5g next to the modem showed working… He didn't bother to listen and check an equipment doesn't have a 5g that are…

I live at 103 Eagle Crest Drive, Olean, NY. Last Fall Spectrum ran underground fiber optic or high speed cable. Since the snow came early they never finished grading and reseeding. Please have someone contact me as soon as possible. We have a wedding coming up in June and we would like to get the driveway entrance looking more appealing. If you don't have anyone that can respond quickly, let me know and I thing I can get someone for around $200 to complete it. Thank you very much for your quick response regarding this. My contact number is 585-403-9496

Thanks,

Steven Pancio

I just spoke to a CSR named Kelly in the Business department. She was VERY rude to me, especially at the end of the call. I told her thank you and she said you're welcome as though I had inconvenienced her.

We have internet and TV, with a DVR and a regular box at this time. I was calling because I work for Blue Cross Blue Shield and we are changing over to employee paid internet service. 00 install fee since the line is here and the modem is here, looks from our end that since all we might would need would be a new modem (as we are unsure as to who this business modem actually belongs to), there is no reason to charge us for the running of the lines that already exist and

have been paid for by BCBS. Kelly said the only way we could save is if we bundled services. We do not want/need a…

00 from my bankcard i hurried to call them to let them know this the person I spoke to told me that they could put the money back on my card and that would be in the next 3 business days so the money would be returned to my card on May 8th, 2019 I called again on Monday just to make sure that everything was going as told to me but

was told something different was also told that the person I previously spoke to didn't fill out the proper paperwork for me to get my money back then told I would not get my money back because I owed them this and that was not the case I am truly upset about this

Agent offered me 30 days free WiFi. Spectrum charged me for those 30 days. Credit request has been denied. Now I got charged for past balance. 91 total. Ridiculous! No one responds to me on Twitter. One twitter agent was rude!

Total unprofessional and I’m going to continue to dispute these charges. Please email me with a resolution.

00 FOR A TECHNICIAN THAT THEY APPARENTLY SENT. THEY STATE THAT THE TECH DID NOT SPECIFY WHAT HE DID OTHER THAN CHECK THE LINES OUTSIDE. I HAVE INTERNET PROBLEMS. IT IS EXTREMELY SLOW AND LAGS ALOT. I WAS NOT INFORMED THAT THE VISIT OF THE TECH WOULD HAVE A FEE AND THAT THEY COULD CHARGE WHATEVER THEY FELT LIKE IT.

SPECTRUM IS NOT BEING RESPONSIBLE FOR THEIR ACTIONS AND JUST PLAINLY WANT CHARGE. THE PROBLEM STILL EXISTS AND NOTHING WAS DONE. I AM A BUSINESS OWNER AND THIS IS NOT HOW A BUSINESS SHOULD RUN!

, which I received on March 8th, 2019. I was not happy with the phone, so I sent it back to Spectrum on March 15th, 2019. and exchanged the phone for a Samsung note. The phone (S9+), was not what I expected On March 21, 2019 Spectrum charged me $350 for the phone saying that there was something cosmetically wrong with the phone.

I spoke with a supervisor and asked him since I paid for the phone could they return the phone and accessories back to me. The supervisors name was Jason Shepard. I receive the phone back and only the phone. I did not receive my sim card or the retail kit that comes with the phone. I have emailed Mr.

Shepard twice trying to retrieve my items for which I paid for. I have received no response from Spectrum, nor have I received my items back. This is very poor…

We have been without cable for 25 hrs. We have made numerous phone calls and have been lied to every time about sending someone out to check the problem. This is not the first time we have had issues with Spectrum.

The last time we were without service for 3 days. I worked in customer service for over 30 yrs. and this is not how you treat your customers! We are seriously considering another avenue for cable service. 00 per month for your service.

I would not recommend Spectrum to anyone!

We are having issues with our cable . I guess everyone in line at the cable company had the same issue. For weeks now our cable channels will go to back outs and say. "please wait for channel " and never come back on again ! When we all asked about what was happening we were told to unplug the wire to the box and it should clear.

Why should we have to do that all the time ? We are clearly paying for channels that we are not getting !!!!! Our bill has always been paid on the 27th of every month for years. I opened the bill before it had to be paid and found out the date of pay had been changed ! For people who have excellent credit this is completely unfair to the customer as well ! We were told they were stream lining the bills ! My creditors don't care about that ! Notices need to be…

We didn't have service for two months and was still charged call several times to see several different case numbers and still no adjustments have been made and this happened last November. Recently phone lines and was down call Spectrum and also call Private phone company telephone company of a sister it was on Spectrum in so we had to pay the private phone company 150 because Spectrum came out the day before and didn't know what the issue was. They bill us months in advance for service we haven't even received yet

Spectrum Service Complaint Letter_042119

Spectrum Service – What service. You call and state the problem. Spectrum sends a tech. You state the problem to the tech. (the box does not work). Does he listens; NO. He runs here and there testing this and that – last thing he does is check the Box. His conclusion – oh, it’s the Box. He replaced the Box with a refurbished Box. On my April bill; I am charged $45.00 Service Call Charge for the call dated March 22. Three weeks later – the same thing happened. Spectrum sends another tech. (Ronald), he listened. Started with the Box; said it was another bad Box – replaced it again. TV is working fine now. Am I going to be bill again, on my May bill for another $45.00 Service Call Charge for a Box? The service charge is uncalled for – it is your…

Keisha from Spectrum customer couldn't help me find a Spectrum mobile phone center. I returned phone and Angel and supervisor rudely lied and added extra fees for returning phone. Never will I use mobile phone from Spectrum.

I am under Social Security Disability and can not afford, your Increase, as per your letter, to me, dated 3/28/2019 ! I am paying $137.63 per Month, for 2 TV's, one I hardly use!

Please Help ME!!!!!!!!!!!!!!!!!!! Phone Number, 718-979-5659

Sincerely, Robert B. Langeland

On March 23, 2019, my husband bought a phone (LG K30 Black 16gb) by theGig. after pressured by the salesman. (my husband only wanted to replace his flip phone). 99. We were told we could return the phone within 30 days for a full refund minus a stocking fee.

We were not given a box or a receipt. I had to get a receipt on the Internet. We are both seniors and only use our cell phones for emergency. , 2019, we went back to the store to return the phone for a refund, were told we needed to have the box.

We told the person that we were NOT given a box. She was very rude an told us to come back on wednsday (yesterday April 17, 2019) to talk to the salesman. I We went back to the store to talk to the salesman but We were told he no longer works here, and again said no refund without the box.…

For just short of TWO YEARS I have had spectrum and its been a NIGHTMARE!!

First, they sent ME an offer in the mail, and then refused to honor the offer saying my area wasn't eligible. , and refused to honor it AFTERi had signed on. For the next year, the TV rarely worked two weeks straight.

Spectrum claims it was a result of cable theft. Not my fault. Since going digital in June 17, the tv works a month or two straight before a malfunction. The wi fi has NEVER worked! Two years. One Spectrum rep told me, I chose spectrum, they didn't choose me!!!

Upon finding my TWO YEAR issue, another supervisor told me we WILL NOT provide you more than 2 months credit, even though it hasn't worked in two years. BY FAR, spectrum is the WORST company I've ever dealt with in ALL my 54 years!!!

I want to watch Sheoppards chaple on spectrum. I saw it once and have never seen it again. Can you please get this program on?? I also cannt find many religious channels except channel 631. Please tell me where are more?

24 hours religious channels thank you.

please remove the, "press SEL to start over" button for channels 26 and 37. Very annoying.

Since Spectrum took over Bright House in Eufaula, Alabama the service and quality of services provided have been terrible. The amount I pay for phone, internet and cable television have gone up and the quality of service has gone down.

Phone service and internet are a hit and miss on a regular basis. Cable television service is also a problem. I have cable service for the SEC Network, I have to unplug the reception box, plug it back in and all I still get is a picture with lines of interference across the screen and sound that is about every 4th word.

The (EAS) Early Warning Service for severe weather is a blank screen and part of one word about every 5 seconds. There is no way to determine what the severe weather situation is about. This is a problem throughout Eufaula.

Numerous people…

signed up for Spectrun select tv ,cable and internet.cost was 125.00 including taxes for two years.the service I got was for a lesser package.customer service now tells me I can upgrade for 200.00 total.all attempts to remedy have fallen on deaf ears.Sales and service has been horrible.have been told they will call back but have not heard a word.My last attempt is to send a letter to cooperate office .maybe they can help.not holding out for a resolution.

signed up for Spectrun select tv ,cable and internet.cost was 125.00 including taxes for two years.the service I got was for a lesser package.customer service now tells me I can upgrade for 200.00 total.all attempts to remedy have fallen on deaf ears.Sales and service has been horrible.have been told they will call back but have not heard a word.My last attempt is to send a letter to cooperate office .maybe they can help.not holding out for a resolution.