Spectrum

My landline phone is out and goes out on a regular basis. When I call I am asked if I want a tech to come out and check. When they come out, they require someone to be at home. Since I am the only person living here and I work, I cannot be taking off work every time this occurs.

This problem needs to be addressed at the company level. What is causing this problem? Why so frequently? Spectrum is suppose to be a high tech company and should be able resolve these issues. Take a look at your outside poles, wiring and provide some answers.

Let's get this matter resolved once and for all.

At approximately 9 AM, 22 Jan 19, all three of my systems went out. Looking at the modem told me there was a no signal to the modem. I made 3 or more calls to Spectrum and was informed there was no outage in the area.

One agent tried to reboot my system … obviously had no affect because there was no signal to my system.

Finally, at 8 PM, 23 Jan 19, a technician came to the house. The first thing he did was check for a signal via the modem. He said, "you have no signal". I informed him that I had been telling Spectrum for two days I had no signal.

In short, technician discovered that my cable at the major pinnacle had been disconnected. What? How did that happen? Seems another technician was servicing a neighbors system and disconnected my cable. Results: No Internet, No electronic…

I signed up for TV service and the day prior to install, I was called about phone service being verified. Since I had paid because the rep told me I had to pay to get service I had also PAID for phone service I did not order.

The appointment she gave me was confirmed at a different time when I got the call (my time, no big deal to them) I was told the money would not come out of the account until I got the service. NOT TRUE, they took the money and now they say they cannot get me service for at least 30 days.

how come it took them 5 minutes to get my money and it's taking me DAYS to get my money back even when they cannot provide the service. Multiple calls to multiple people.

Twice I have had tech support tickets entered... and gave them a window which I would be available for them to call me to schedule (I am a healthcare provider - I don't carry my phone when I'm with patients) They called outside that window and then canceled the ticket when I didn't answer my phone! Meanwhile, I had internet drop (from a hardwired connection) during one of my online classes that I was teaching. My employer fined me and I lost my pay for that class. Spectrum had to put in a third ticket (which has now taking 33 min and I'm still on hold) and cannot tell me even the likelihood of my internet being fixed for my class tomorrow.

If the spotty internet wasn't horrible enough - they keep you on hold the longest time. Each time they talk me through "trouble shooting" which…

I have had poor service for several months. Everyday my tv freezes, or pixilates or just goes to blue screen. I have a dozen service calls. Ans even a credit on my account for problems, but now they want to charge me a service fee to come and fix a problem with the equipment.

for the last 4 months or so my phone and internet stop working for sometimes several minutes or less. sometimes during important health related calls and business. I have called spectrum many times about this situation usually someone does a diagnostics check they say nothing seems wrong on their end and that no outages are reported in your area.

My son also has spectrum he lives 2 miles away from me he has the same problems. He also told me that his neighbors have the same problems. Technicians have been to my home several times not solving this intermittent problem.

I just was on the phone with tech support and the call was interrupted I think he hung up on me. I will be calling the FCC about this issue. It seems pretty obvious your system is corrupted some where, all around this area…

spectrum called to offer a free week of streaming i said no but they activated and charged me anyway 4-5 attempts to remove it only to be put on hold 45 mins until i gave up scam?

Last week I lost my TV service and then I tried to watch previously recorded DVR's which would not open. Last night the same thing happened with my DVR.

Also, Friday my TV said I had to "upgrade" to get NBC channel 4. I cannot believe this lousy service or should I say no service!

in ablity to talk to a live person trided to add service after 1 hour I 've no idea what i have can not say enough bad about your system

I closed my account on 17th December 2018 and Spectrum confirmed that i ill get refund of $51.66 Same spectrum store confirmed to me when i went on 24th December to return device.

Then my account was changed on 1st January 2019 with $49.99 via auto scheduled payment. I got a refund of this amount back on my credit card. Now the problem is they have also deducted this amount from my refund amount $51.66 and saying my refund is $1.67.

I called customer care but they are not understanding. Please look into this matter. You may reach me at 401-626-8776

I have been a Spectrum customer since 2016, with no complaints. This has changed. Yesterday, between 5 and 6 pm, I ordered four lines from Spectrum Mobile (Order #: 218706). this included two lines using the iPhone 7. This morning, I discovered that there could be a difficulty with my Nighthawk router system, with a myriad of Wi-Fi hookups, and the Apple products.

Given that I was told that I could change the order within 24 hours, I contacted Spectrum Mobile Support. I was transferred twice. The agent on the first transfer argued with my housemate, telling him he did not need to change phones because Wi-Fi is Wi-Fi.

This agent's tone was argumentatively hostile! And the complaints on Netgear’s website do not support him. Only after I reminded him that we should be able to change an…

We have had terrible service since before Christmas and after 2 technicians, we still do not have the problem solved. It gets so bad, that we can’t watch the show and the voice is distorted. Both technicians says it is the cable coming into the area, not us. How much longer do we pay for and not receive the service? Enough is enough. I wish I could attach the video I recorded of the terrible reception last night. Looking forward to your answer and how this problem can be fixed.

Don Main

Went to reboot cable to see if I could get some of my regular channels to come back up. They say not available at this time. Now all I get is a post that blinks about upgrade now . call tech support.

So now I have nothing again just went thru this last month. please help

I contacted Spectrum and stated that I wanted to reduce the cost of my cable bill. I told them I had logged into my account, then chose the upgrade option and looked at the packages. 95 was more than sufficient for our needs.

She then said, "I am sure we can work out something for you," and then proceeded to ask me my account info, what channels we watched, etc. etc. etc. " I reminded her that my current bill was $174 and that I had contacted her to reduce my cost and my internet speed was sufficient.

She again reminded me that I would be getting better internet speed. I told her I did not need it and that the Triple Play Select was what I wanted. After several rounds of reminding me about the internet speed, she said the Triple Play Select price was for new subscribers.

I reminded her…

I called to get information on returning your router equipment and cancelation of service at 4:59 pm on 5 January 2019. The computer answering system was one of the best I have ever dealt with. After a few minutes I talked to a very nice lady who was very helpful about the return.

I was then transferred to hold awaiting cancelation of the service. I waited OVER 45:00 minutes before the line was picked up! This is totally unacceptable! The man who answered was very polite and helpful. I commend your people but I find your wait times very unprofessional and very unacceptable!

Very upset that Spectrum has cut the 15 FOX Channels that we are paying for. Pay the carriage fee and get us our channels back--we don't need you to protect us from these stations or keep our fees down--you are breaching your contract with your customers.

As far as I am concerned, I am no longer obliged to your "rules"--going some place else next week!! You are not the only cable provider in town. Very disappointed in the way you did this--turning the stations off at 1 pm in the afternoon with no warning to your "loyal" customers.

I have been reading your reviews online and you need to start working for your customers in other ways--like being honest. I went into your Spectrum office and all the girl could do was put on a phony smile--not very professional.

The fellow lied about the…

This is more of a observation than a complaint.

Your recent format of black background and

white text is hard on these 72 year old eyes.

I am a retired cnc programmer of 30 years and for

my editing I changed the color of my screen to a

light gray background and black text which worked

out very well.

thank you

John Bricco

1 we lost cable for 4.25 hours I did not see any refund on my bill for the missing cable viewing time.

2 now we have lost channel 9,channel 6 and channel 4, if spectrum can not come to some agreement I will cancel my cable subscription we are losing channels and our bill keeps increasing. I have already looked into dish, antenna and internet options. you are not the only player in the tv market you need to provide a service that people are will to pay for right now you are going to lose my subscription. By the way thank you taking AHC from by basic cable you are really make this option easier for me. I know I'm just one subscriber but many others in my viewing area are looking into changing or have already changed to other services

john rateth

I am so upset with Spectrum .... i pay over $150. a month and this is the second time in a short while that i have lost channels... 114 Nick.. upset me but i dealt with it BUT now Channel 11 and 2...

I watch many shows on Fox 2 and now it is lost to me... I can get Channel 2 / 11 plus more channels on Direct tv... If i can't get to watch all my shows for $159 per month I will have to reevaluate my services which i have had with you for years.... com

Ed Garnier, pres. Kilowatt Electric POB 28 Monmouth, Me. 04259 207-933-4259

1/2/19

Office of John Bickham, COO Charter Communications 400 Atlantic St. Stamford, Conn. 06901

Re: Spectrum/Time Warner customer service. Acct: # 676394001

Dear Mr. Bickham,

I have operated my business for 34 years, am a licensed master electrician and have hired service techs and office staff with some frequency. I am not in the habit of contacting upper management of corporations with complaints but I was compelled to make you aware of the conditions that exist with your customer service and the extremely poor service I have experienced. I am sending this letter to your office because over the last 30 days I have spoken with multiple 1st level Customer Service Representatives, their supervisors, the…

I want to shut my cable and internet off for 6 weeks while I go to Florida, Spectrum told me that was impossible. Why I do not want to pay for something I'm not using. I don't understand why I cannot discontinue service while I'm on vacation.

2/nd day of missing channels. repair tech setting in his truck for 2 1/2 hours, has not come in to the hotel to announce his arrival, guest are complaining. ticket #50314604

You have managed to downgrade my email services recently. I am on the verge of removing ALL of our business from your company. The OWA is constantly unable to function properly. Our business relies heavily on email service and yours is truly lacking...

the wifi sucks so bad that my router is blinking so fast that I have to retype every word on my pc and I cant get a signal 10 feet away on my cell phone , I have to be six inch away from my router to pick up a signal from my phone . I don't know what's wrong with the signal on why it don't want to catch at all it needs to be fix or I'm going back to at&t wifi .

I am a customer of many years, ,,,,being also with Insight cable,,,,,Time Warner and now Spectrum..... now I have the worse pricing,,,,I am unable to get a new 10 channel package without suspending MY SERVICE for 30 days,,,,,,that is a STUPID idea to not help your customers save money.

My pricing with from 97 dollars a month to 147 dollars a month for the SAME service. Most of all my friends now use Sling,,,,,,Hulu,,,,,or the firestick, so you have lost all those customers as well. Your customer service people and your service techs also have told me that they get tired of hearing the SAME complaints that I am informing you about now.

It seems management does not want to help get NEW customers or save customers that have had service for many years.

We continually get calls from ph#1855-479-6984 3 to 4 times a day we have asked them to do not call because we are not interested in the service they want to sell us. How do we get them to stop they use a different code # when calling. #v21510352900168 & it changes often Please correct this problem or we will seek other providers.

sincerely David & Marilyn Kern ph#352-503-7514

ESPN on demand. 30 for 30's. New ones, old ones, have glitches!!

This bill is second in cost behind my mortgage.

It's about to be 2019? Please fix this!

Or at least buy a vowel, so you can buy a ticket to the clue train.

You advertise cable does not go out in bad weather satellite does. Mine is out every time we have wind or heavy rain it’s been out three hours today. A friend has dish and it is working. I didn’t think cable was affected by weather seem to be my internet is out sucks and my land line is out my tv is out

I have a couple of complaints but first I complement you on your technical support and in-home and telephone service personnel. They are well trained, personable and want to help. As for my complaints, I cannot believe that you do not have a whole house DVR system.

Spectrum is years behind the industry. I have had that type of system from AT&T, Bright House, Directv, Homesc and another cable company whose name I cannot recall. He has a DVR that has the capability to be voice controlled and is so advanced that you can say a program or movie by name with no station or other information required.

I am sure that the reason that you don't offer this service is the cost of equipment. In today's marketplace customer-oriented companies in most fields are the ones that flourish. It is a shame…

Good Morning I live in Herkimer, NY. My televisions, at any random time, will turn black with "please wait" written in white letters in the center. It can appear once, twice or not daily. The duration of this interruption can last from 10 seconds to 20 minutes.

My digital box is also unpredictable. When i switch chanals it will show "unavailable" along the bottom of the screen. I finally unplugged and re-inserted the power plug and it seemed to operate correctly. (along with others). In fact the weather channel number{33 here} had another program occupying it.

Also, is there any way I can reduce my monthly bill? Last year i was paying $112. It's up around $144 now. I haven't added a thing. I' retired and that was an awful increase. Thanks Ed 315-868-0201 Herkimer, NY

Spectrum does not even deserve 1 star, your service is horrible. For quite awhile now we have had problems connecting with internet. I am totally disgusted to have to keep unplugging the modem which will sometimes get us back online.

I am paying for a service which I DO NOT HAVE THE MAJORITY OF THE TIME. Technicians have been out numerous times, supposedly the outside lines have been checked "and repaired" by other crews and still no decent service!! It is now 5:30am, I have been up about 2 hours trying to get service back, got up to let my dog out and realized that once again NO INTERNET!!!

I will have a higher phone bill this month due to no internet and using our 4G, PLUS I am paying Spectrum for a service I am not getting!! Sorry service and would NOT recommend to anyone!! Byron…

E'mail has not worked right for a couple of years. Old program was lil better. Constantly having same problems and constantly receiving the same excuses.

tv signal keeps dropping out. Almost every day and someimes several times daily

I know you switched from time warner but you have caused a big problem. you divide your tiers very poorly you have taken away from seniors or elderly person by charging more to get the channels they normally watch like TCM we watch those because they are old movies and we enjoy them.

Now you want to charge us more because you separated them from our normal showing you say you are better I don't see that I see Greed and not caring for people it is unfair.

Also you give us to many religious, sports, Music and QVC stuff we are not at all interested in those channels. I myself do not like any of them. But you leave me no choice. And why should I have to pay for two of the same channels?

example same 49 TNT and also get it say at 1230. The HD and regular is the same to me. Please stop…

Today Dec. 1st ( 12:30) Today we are home to watch the Championship football games. We have channels which say unavailable. We have rebooted the box. We called technical support and they rebooted the box. Now we are being told that there is an outage in Finley which is 63 miles away.

Now I know that things like this happen, BUT this has happened several times lately when big events are on tv. Sports is the only reason we keep out cable service. I would really like to think this will not continue to happen.

What can and is being done? Lori Levings 419 560 4730 Former Time Warner customer/Spectrum customer now for years and years.

A LADY CAME TO MY HOME AND TALKED ME INTO ADDING CABLE AND PHONE TO GO WITH THE INTERNET I ALREADY HAD SAID IF I DESIDE I DONT WANT IT TO CALL BEFORE THE END OF MONTH AND IT WOULD BE CANCELED AND I WOULD JUST BE GETTING A FREE MONTH THIS WAS THE END OF OCT I CALLED IN TO CANCEL AND THEY WOULDNT CANCEL IT SAID I NEED TO PAY 22 DOLLARS FIRST NOW I AM BEING CHARGED FOR THE FREE MONTH AND

THEY WOULDNT TURN THE CABLE AND PHONE OFF !!! 00 I AM ON DISABILITY AND DEF. CANT AFFORD THIS !!! I ONLY WANT THE INTERNET !!! NOW THEY WANT TO TURN OFF EVERYTHING BECAUSE THEY SAY I OWE A BILL I DIDNT EVEN HAVE THE TV AND PHONE FOR A MONTH AND NOW HAVE 2 BILLS ALREADY !!!

PLEASE FIND THE PROBLEM !!! I REALLY DONT WANT TO GET SERVICE SOME WHERE ELSE OR EVEN HAVE TO GET A LAWYER I HAVE MY PAPER WORK THAT THE…

Dear Matthew,

Matthew let me explain you what we have committed before I signed up with you. 1. We work thru social media ads postings 2. 100% non branded without using Spectrum name anywere 3. When customer is interested in out promotion prices they pm us on our personal Facebook ids 4. We ask customer what service they are currently using and what is their monthly bill etc 5. Then we offer them Spectrum and we ask for Name address Email etc to process their sales 6. If the are approved we inform them you are qualified for the services 7. If its prepay we inform them if they are willing to pay if Yes we process further other wise goes to disqualification

Once the order confirmation work order number generated and customer gets the email we called them and verify each and every thing…

we paid for a movie and it wouldn't play.please credit for 7 days In entibbi. the movie played for 20 min. or so and went back to the beginning twice .we don't buy many movies on demand but really wanted to see this one and it wouldn't play right.

My name is Gregory Sellers on about the 9th Nov or it could be the 12th Nov, a order were place for your company to installed service on the 15th Nov. 95, my account#37667403 order#245630801- security code-6163. But i were lied to over and over your Spectrum offer is a big lie no one told me that i would get a full bill 12 days later, that is right thee man installed the service on the 15th Nov and

four days after installation i got a bill due on the 27 Nov, i were told that i would get my first bill on 15th Dec , Another thing they said that they would payoff cancellation and all shut off bill or contract also which were with Direc-Tv , On the 20th of Nov i found out that i must go to a web site and get forms and

fill them out and mail them in, i were not told the address were to send…

Sat a,m,Nov 17, 2018 Called to ask where serviceman? m. told too late for service. m. sat 11/17/18. m. m. Sun 11/18/18. Too busy Sat 11/17/18. Have only had Spectrum for 3 months, and this is the second time they had to come and replace cable box.

In 20 years with another service, in another state, never had such problems. A. Shoddy equipment B. Not enough techs to take care of equip. in this area. I am not out in the boondocks. If they can't handle it, they had no business taking over.

I wonder if I will get service tomorrow, 11/18/18. I hope! Looks as if many other people around the country are having similar problems.

Can not get on my enternet email for 6days now.

New service set-up. I am currently on hold trying to get service setup. They have already been out 3 times and still no service. In speaking with the Techs who have come out, they need the maintenance team to come in front of the house and do a ten minute job.

My wife has taken off a half day from work, I have taken off a half day from work and still no service and no ETA on when and if I will ever get service. Shame on you and your company.

Ever since Spectrum went to DIGITAL our service has been very poor. 1. Stations FREEZE during programs. 2. Half the time channels come up with "THIS PROGRAM IS TEMPORARILY UNAVAILABLE, PLEASE TRY AGAIN". What a disappointment your service is providing, and the cost you charge for this service....

You can NOT tell me that you have not received numerous emails and/or phone calls from people that also unhappy. What is the plan to FIX this? or suggest that I should have someone come to my house to fix this and later still have the High cost of cable service and still have LOW quality of service.

Who picks the movies to watch on HBO and Showtime ? For 5 months now i have been paying for these and other channels . Whoever picks these movies has a lot of issues, to much drama movies no action movies . Old movies and reruns.

Other stations every 5 to 8 minutes a commercial and 5 minutes long but better then paid channels without . Thank you

Spectrum Cable recently installed Spectrum Pick 10 Streaming on my television in August of this year. Although my family and I have always had Spectrum Cable, the streaming option which included 10 select channels seemed to fit our needs accordingly.

At first, my family and I were satisfied with the service provided to us as the application worked great and the customer service representative was extremely kind and helpful. Unfortunately, as of recently, the streaming service has not been reliable whatsoever.

On several occasions, the Spectrum TV app has not loaded. When the application does eventually load, after several attempts, the channels are blurry and frequently lag behind live television programs.

This service has been extremely disappointing to my family as a whole. I…

Joined up for the three package deal. Was told that we could keep our phone number. Guess what. They are now saying that we didn't sign up for phone and that that will cost an extra $35 to professionally install.

Then why does the credit card bill show that we have already payed for all three services?

For the past two nights (between 7:30 and 8:30) we did not TV reception plus the phones did not work. The outage lasted for an hour or more. Good thing we have cell phones. Our neighbor had the same problem.

The reliability of Spectrum TV is horrible. So much for Spectrum TV being better than Satellite.

this complain is on an agent named INDIA T that i spoke with tonight: I started a chat in regards to a credit that was supposed to be on my bill per what two other agents had told me this past month. I explained that I was told I was not supposed to be charged an installation fee and it was supposed to been approved by now because it has been over a month.

she looked up my account and said that the tech was at my residence for over an hour so the charge was valid. I tried again to explain that I was told by 2 different agents on 2 different occasions that the charge was an error and that they had both put it in the system to be taken off once approved.

she stated again that the charge was valid and there was nothing she could do. she went through my notes and said that the other agents…

00 can you HELP ME your customer service can't I have been given 2 or 3 work order#'s

My cable box would not stay on and I was not able to watch tv, so I called for technical support but I was not helped. I was given an appointment for a technician to fix the problem. I wasn't happy about waiting 2 days to watch tv.

The technician's arrival time was suppose to be between 7pm and 8pm. I got a call at 7:20pm to inform me that there was an outage in my area and that there are no available technicians available to do the work.

The caller continued to tell me she didn't know when I would have the problem fixed. Prior to this call I confirmed THREE times (one time at 6pm) and was assured the technician was on schedule to arrive on time.

I was extremely upset and I called customer service to get information on the outage in my area, only to find out THERE WERE NO OUTAGE IN MY…