Rooms To Go

I have been a customer of rooms to go for several years and this by far is the worst experience I have had with them you are correct the customer service has been nasty and I have event been hung up on and have been told by their rep that he did not care.

This is the 4th time I send my dining room set and the one that they sent to me the 3rd time was incomplete and looked worse then the one I have at home now.

They made me take pictures of the furniture and now the manager tells me that the only thing they can do is send a Tech.

This is unacceptable to me.

I asked for some one in the corporate office and he said that this was corporate and that they were going to tell me the same thing.

I asked for his manager but he said that he could not give me their name because he had several.…

On October 26, 2016, Terry and I (Angela) went to Store #2303 and collectively bought $5,600.

00 worth of furniture.

This was our first time ever shopping at Rooms To Go, and I was inspired by quality of the furniture and thought I was going back to shop for my media room and an extra bedroom.

Even though the sale's person Errol was very helpful and knowledgeable regarding the furniture, the delivery prices were high.

Delivery and setup on Order# 6625594, is $219.

98, I can kind of understand because of the bed and sectional needs to be assembled.

But on Order# 6625612, delivery and setup on an Ottoman and Chair is $134.

97.

I am upset because this truck is already coming to our house, to deliver and setup furniture would charge $134.

97 to deliver two (2) items.

To charge a…

I purchased a leather sofa and loveseat, when the delivery arrived I noticed that the sofa had a cut on the side and a both pieces the leather was scrapped on both sides and chipped on bottom corner.

I told the delivery men that I was refusing the delivery and the man insisted me to keep the furniture and he assured me that will be exchanged.

I told him that I already had this problem before and what they usually do is send a technician to repair it.

I kind of had to force him to put the furniture back in his truck.

I called Customer Service to report the delivery, I was questioned that if the damages were done by me.

Finally they set up a re-delivery for two and a half weeks.

Replacement delivery showed up with the same damages and worse, refused it again.

Once again gone through…

Went to show room to see a new mattress.

Sales person made sure I knew that if purchased I needed mattress protector.

I ordered online.

I drove to meet the truck due to weather and possible them getting stuck in small drive.

Protector wasn't like everyone I had ever seen that zipped up.

This one was so big it had to be tucked under box spring to be somewhat tight.

Called Rooms To Go customer service, explained the situation, and was told that I couldn't drive to the closest store and exchange which would be about 45+ miles each way.

I would have to pay shipping for the return and if I wanted to pay for the encapsulator that I was describing, I would have to pay shipping for it too...

What a great business, if you try to stay a loyal customer, which I have a whole living room suit…

We bought a couch set from Rooms to Go on 01/04/15.

The set included 2 armed power recliners (left and right), a console, a curved corner wedge, an armless recliner, and an armless chair.

The sku for the entire set is 1038699P.

We bought this set basically due to my wife's health conditions.

It offered very firm back support and was comfortable.

We also bought the extended warranty.

Since then, we have had the armless chair and armless recliner replaced twice thru the extended warranty program. (sku 13586992 and 13386998 respectively).

We have had the LAF armed power recliner replaced once (sku 13186994) and the curved corner wedge repaired.

Throughout this process we have had many technicians come to the house to inspect this furniture.

Most of them told us this was normal wear…

My daughter and her boyfriend went into the store with a flyer I sent to her about purchasing a living room set that came with a TV.

There sales person was Stanley Rodriguez.

My daughter told him 3 times and showed the ad with the TV on it. when they got home they noticed that the invoiced did not say anything about the TV being included.

So her boyfriend went back and was told you are not getting the TV, questioned and then left to come back with my daughter and the flyer.

We were visiting and said we will go back with you.

We came in with all our paper work and the flyer.

They paged Stanley and he looked at the invoice and the first thing he said was you never asked for that.

My daughter jumped in and said I said it 3 times to you and showed you the ad.

Then he apologized and all…

Defective leather sectional.

No return call backs.

Want to keep $190 I paid for a 3 year warranty if I accept 10 percent as is discount.

Bought a mattress.

Two hrs after delivery saw a problem, called Rooms To Go 1-800 customer service number right away.

12 days before they could send someone to look at it.

Representative was very rude.

Had to call them again for the report.

Second representative was ruder than the first.

If they hate their jobs so much quit.

Shouldn't be working with the public.

The sales and delivery went fine, but the customer service was the worst I have ever seen.

Will Never do business again with RTG and will advise everyone I know to do the same.

Customer Service is the key to a great business relationship and this company does not have it.

I purchased a bed for my son from Rooms to go on Newberry St. in Gainesville Fl.

On my delivery day I recieved a Head Board and mattress.

The driver said the sales man didn't do their job and the sales man says the delivery people didn't do there job.

I called and spoke with the manager and first she couldn't find my , reason being was because they used the wrong phone number.

I was told by the manager they couldn't redeliver till the 13th I said that was unacceptable.

I call the Rooms to go corporate contact and they said they would work on it and get back to me no one did.

I called the sales person who the manager advised me would call me when they came in.

I finally called the store at 115 pm and my sales person says this is the first I'm hearing about this.

I called the…

We visit the store at 6041 LBJ Freeway in Dallas, TX on Friday, May 13, 2016.

Couldn't get help at first.

The nice black gentleman that was dusting the furniture went to find a salesperson for us.

Finally after walking your whole store someone came to help.

She had very bad broken English and was very hard to understand.

She made us feel that we were bothering her for her to wait on us.

Your company only had one cloth recliner chair.

She could care less if we would purchase it or not.

I have furniture from your store.

But the way we were treated I would never come back to your store.

When we left two employees were in the front and never said thank you please come back or anything.

We had gone to another store before coming there and that salesperson gave us her card and was…

We purchased a couch (leather) for $2003.

37 in 1/19/12.

Within the last couple of months we notice extensive peeling, we conditioned the couch as directed by rooms to go.

We are very disappointed that this is the life span of this expensive couch.

Had been talking to different customer service reps before placing the order I placed on line with the understanding after order was placed would be able to call and get order delivered to and be able to pick up the in Knoxville, Tn store to now be told that I can not and that if I did find a delivery Freight service they would charge me more to send to them on top of what the Freight Service Company would charge.

But was not told all this before I placed the order.

So now I live in Indiana and have to drive to my vacation home in Alabama 9hr drive to get furniture.

During a Rooms To Go furniture delivery to our home on the morning of Thursday, September 3, 2015 a number of items of jewelry were found missing from the premises.

The only non-family member persons in the home were two Rooms-to-Go delivery drivers.

These items included my engagement ring, my husband’s wedding band, my husband’s marine corps ring, a sapphire and white gold cocktail ring, and a diamond and white gold cocktail ring.

The monetary value of these items in in excess of $3,900.

The emotional value of these items is immeasurable.

A police report has been filed with the Manatee County Sheriff’s Office.

I have contacted Rooms To Go customer service several times and nothing has been done.

I have sent letters to the CEO, Vice President and Legal Council with no reply.

I ordered a bunk bed.

It arrived with a missing piece (the desk).

I decided to give rooms-to-go a 2nd chance and said well just deliver the desk.

They couldn't get the desk to me for almost two weeks.

You would think that they would correct THEIR mistake faster than that.

I had my granddaughter sleeping on the couch.

So I sent it back.

Rooms to go took $214.

76 out of my Visa credit card (for delivery and taxes).

I only received a refund for $70.

87!

Where is the remainder of my refund ($143.

89)?

I expect a refund from the Rooms To Go corporate office ASAP.

I will never shop at rooms-to-go again!

Why on earth would you get furnitue at Rooms To Go or any other place that rents you items?

Don't you understand this is why Americans are broke and in debt.

We own nothing!

We don't own our houses, our cars, and now our TV too?

It just doesn't make sense to me.

Before you go to Rooms To Go ask yourself how bad you really need what you are getting.

Craigslist and other places are much cheaper sources and you can find great deals there!

Most often Rooms To Go caters to the poor and ignorant people in our society and it's time it stopped.

These remind me of the payday loans shops you see on every street corner.

If you don't have the cash for a new bedroom set or a soft then you cannot affordd it!

In november i started renting a fireplace from the massenan.y. store for 17 dollars and change come march they decided to up my payment to almost 24 dollars semi monthly without explaining why.

I got out all my receipts to prove what i was paying and looked and not only did they up the price but how long i was paying on it also,my receipts in december show that i only owe 22 payments but as of march my receipts now say i 0we 40 payments.

When i called to try and straighten things out a manager named john Paul said i was given a special and was not sopposed to have.

Well how can i get something on special from nov. to March and then all of a sudden stop.

Either way nothing got settled i have the reciepts to prove what i am saying and got nowheres but yelled at by the manager John Paul…

We purchased a bunk bed online from Rooms-to-Go.

The product is beautiful.

But it was broken and it took 19 days and 8 conversations to get it fixed.

Their customer support is the worst in the industry.

The delivery guys who assembled the bed pointed out that the trundle had a broken wheel and therefore couldn’t be pulled out without dragging on the carpet and potentially causing damage.

1) They noted this problem in their handheld and told me that I could call customer support to get the problem fixed.

2) We were unable to get customer support to schedule a repair/replacement when we called during the weekend.

Their system doesn’t allow them to do this.

3) In initial conversations, we were told it was going to take longer to correct the broken item than to deliver the original…

I bought a coffee table to match 2 existing side tables.

It was on backorder.

The roomstore apparently did not get my phone number correctly into their computer.

I have made at least 4 attempts to give them the correct number…their apologies are falling on deaf ears as weeks later I still do not have what I ordered and the phone number consistently comes up WRONG!!!

I went to pick it up and noticed the carton had a dent in it…I asked the roomstore clerk if there would be a problem with that.

He said no.

I had to drive about 45 miles round trip to pick this up and get it home.

I undo the carton and one of the ends is chunked off.

I call the roomstore to voice my annoyance that no one could be bothered to check out the merchandise before turning it over to the customer.

They told me…

My husband and I have excellant credit just so u know EXCELLENT!

We are people who actually pay our debts, and always have.

We bought a dining room table, end table and a couple of other things.

U can’t look it up cause we have different last names.

Rooms to Go furniture sucks it is probably the worse crap I’ve ever purchased in my whole 56yrs.

We will never shop at the Rooms to Go store ever again EVER.

The fabric on the chairs split after one year.

Called about it and was told there was nothing they could do.

That is a shafty way to conduct business.

Due to your poor customer service you all have lost a great customer.

We have told everyone we know to NEVER shop at rooms to go they sell junk.

We are both retired and have no children, no reason for fabric to split,…

I was in the roomstore shopping for furniture, I just bought a new house hoping to find all the furniture for the house at the roomstore.

This was gonna be a huge purchase for them.

They were running a deal that if I bought a living room set or spent so much money I could get a 51 inch tv for 599 additional.

The tv was clearly marked 599, I spoke to the roomstore salemen and he said yes that was correct and that I could get the tv at the price of 599.

I turned my back to speak with my wife and another man went over to the tv took the sign down and thn proceded to tell us we could not get the tv at that price and that nobody had ever told us that cause that tv was never on sale for the 599.

We went round and round, at this point Im done with them.

It sounded to me at this point that…

we bought a mattress at rooms to go they financed it through ge money bank.

I made every pmt on time but in march I must have mistakenly, had mouse on pay off, instead of pmt amount ge money bank called, so I thought possibly I had missed paying them, so called them,back. some thing I seldom do when they can not use their name. there are a lot of unavailables, when they do that they look crooked, as they are, but I told the man that answered I wanted to straighten it out after he told me what happened, they had sent to bank for pay off amount $1,100 from ge money bank.they know we are retired on social security and barely live so dang sho don’t have that kind of money, so instead of fixing the pmt to $30-or 35, max talked to supervisor said to pay the 11, and they would drop the…

I just had the delivery truck deliver my son’s bunkbed that he has been waiting on for 3 weeks from rooms to go.

Upon opening each item to inspect it as the delivery guys brought it in, each item had a defect on it.

The steps for the bunk beds were completely broken and someone QCed it and put a sticker on it to identify that is was defected and the factory still wrapped it up (not even in a box) and it made it to my home.

I’m paying $1800.

00 for a bunkbed that ever single part was defected, cracked, scratched and you can see where they try to putty the dings and paint over scratches.

Unbelievable.

This isn’t the first time I’ve had problems with Rooms to Go and I will never buy another product from them again.

This bed is for my son and I want to make sure…

5 days ago I purchased a bed from Roomstore.

They wanted to charge me $59 for delivery.

I advised that I would pick it up at their warehouse to avoid that cost.

The warehouse is 30 miles from my home.

I picked up the bed and brought it home and began to put it together.

The headboard was missing a built in sleeve where the bolts screw in.

I called the roomstore warehouse and they said they would replace the headboard — I said fine you can bring it here.

They refused.

I called the store and after being put off for 3 days the manager finally called me.

I asked about delivery of my headboard and she said that they sold the bed at cost and could not afford to deliver a replacement headboard and that I would have to go back to the roomstore warehouse.

I said that the furniture was…

We purchased a mattress at Rooms To Go and the salesman told us we had 30 days to try the mattress out and see if we liked it.

We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor.

It was as hard as a rock.

The manager just told us to go home and “walk around on it.” We are extremely upset and disappointed with Rooms To Go, especially its complete lack of customer service.

We will never shop at their store again, and caution others about doing so.

If you do, be ready to accept whatever problems you end up having, because they are not willing to help resolve them!

Customer service is worse.

My advice: DO NOT PURCHASE fabric protection plan or any other warranty other than what comes with your roomstore furniture.

We bought a sleeper sofa in 2007.

The first time we tried to use our warranty 5 year protection plan for a stain on the sofa this week (1/17/2011), we are told that they will not send out a roomstore technician to even come look at the stain to see if it is something that they can remove.

In the roomstore warranty book, it says to call within 48 hours, but you call and leave a message with a random front desk person.

Then you’re told that the claim will go to warranty and they have 72 hours to return your call.

Finally they return your call just to tell you that because you don’t know the exact day or time of the spill or…