Rooms To Go

They shouldn’t even get a 1.

I spent $2000 on an adjustable bed.

Remote is messed up.

When I called my 1 yr warranty was up by a couple months but I was told in my case they would be the servicer (my remote says rooms to go on it) so they sent someone out to check diagnostics and confirmed it’s the remote.

I wasn’t given a time frame for a replacement.

I call after a month and they still don’t have it.

I called 4 or 5 more times in 3 months.

I had had it so I call to complain, that rep checks and calls me the next day and says a new one will be there in 2days.

Now if it was that easy why didn’t they just do that up front?

I get it and its wrong.

I comment on Facebook and get Josh.

Josh tells me to email then Josh tells me my warranty was up.

That I can waitup to 90 days again…

I really don’t want to give one star!

I was in a bate and switch situation it was fraud!

And lucky for me I never purchased anything!

I came to the store last night to purchase a mattress, the salesman Chris was very nice and showed me a mattress that was about $100 more than the one I came into purchase.

I believed him and since he wanted to go home I told him I would be back the next night.

I was able to try it and believed what he had told me.

I came in tonight to purchase the mattress.

Now I have a different salesman told him the entire story.

There seemed to be a problem so he called the other sales person on his mobile.

So I was told he was never selling me the mattress that was on the floor but another model which was inferior to the one I looked at.

So had I not gotten…

Furniture not delivered on time.

Bent frames on furniture.

Assemblytech didnot know how to read instructions to put sofa table together.

Poor customer service.

Nobody in mangement will talk to you when you have a complaint.

Poor follow up.

Will never do business again with ths sorry company.

I was told my furniture would be delivered today.

I scheduled off of work only to discover they will not be delivering today but next Tuesday due to truck issues.

I removed the furniture from my house due to the pre planned delivery of furniture today.

I removed all vehicles to make the move easier.

Now they are telling me it will be six days that I have to sit in the floor.

Please please please help me.

Kelley Mize I bought it from Huntsville, Alabama.

They are delivering everyone but mine tomorrow.

Please help me.

Sent from my iPhone

DEAR MR.

CEO OF ROOMS TO GO - MIAMI FL DECEMBER 10th 2018 AT 14:28PM

MR.

JEFF SEAMAN, AND CORPORATE OFFICERS DIRECTORY

CFO -JAMIE SHEER LEWIS STEIN STEPHEN BUCKLEY

I AM VERY DISAPPOINTED AND REALLY UP SET , BECAUSE TODAY I JUST CALL YOUR STORE LOCATED ATE 1650 NW 167th STREET , MIAMI FL (WHERE SUPPOSED TO BE A CORPORATE OFFICE OF YOUR BIG COMPANY PHONE NUMBER 305-628-0022 AND OTHER NUMBER STARTED WITH PREFIX 813.

DO NOT ANSWE NO RESPONSE

BELIEVE ME MR.

JEFF SEAM.

CEO , VICE PRESIDENT AND OTHER REPRESENTATIVE OFFICES OF YOUR RTG , BLOOMBERG.

COM.

TODAY I CALL YOUR COMPANY REFERED ABOVE , ABOUT ONE PROMOTION OF MATRESS AND FRAME THAT I INTENT TO BUY FOR MYSELF AS PER IS A GOOD OFFER

AND LOOKS LIKE CONFORTABLE FOR ME .

AS PER I DO HAVE 74 YEARS OLD , RETIRED AND LOW INCOME TRYING…

Thanks for your email, I talk to your manager and he said he didn't know why it was posted .

You tell me a different lie .

Move in a different direction!!!!! yes I bet you are .

With my knowledge and experience, I as sure you look at my age and said no she is not in the age limit of your company .

I will be reporting you .

Age is not the factor it is what a person can do .

If I was white I would have the job .

You made your decision and now it is time for me to make mine.

This was at the Hoover ,Al store

Thanks ,you will hear from my Attorney soon.

We have had enough of Company like you not hiring African Americans.plus the age is also a factor.

This is your email to me.

Re: 654268-Retail Office Assistant [654268] Dear SHIRLEY: Thank you for applying for the position of Retail…

Bought Furniture from the Stafford location Oct.

28 today is Nov 18 still no furniture.

The store nor the customerless service is interested in helping.

Desde el 2009 tengo una Buena linea de credito con ustedes, todo lo que hay en mi casa es de rooms to go, siempre he sabido que no es la major calidad , pero dan tiempo para pagarlo y cuidandolos y soy cuidadosa , todo esta bien, en diciembre mi hija me pide hacer una compra de un juego de cuarto y otras cosas , ella lo paga no hay problemas, orden 22297226, ella se mudo a mi casa del lugar donde ustedes llevaron los muebles, a los 3 meses de estar en mi casa , la cama se rompe , partida la barra , en la foto lo veran, hicimos la gestion y vino un senor no arreglo nada y nadie se comunico a decirme que pasaria con la cama , ayer 13 de noviembre ,llame y me dijeron el Seguro no cubre eso porque asumieron se rompe con la mudansa, ya mande a quitar el Seguro porque es un robo de camisa…

We just received delivery of our furniture from Rooms to Go.

The driver destroyed my yard backing into my driveway.

The smart process would have been to stop and use a dolly to bring furniture the rest of way into my home.

It will take a small tractor to repair the deep rutts the truck put into my yard not to mention the grass that was destroyed.

My experience in the store located in Huntsville, AL was exceptional.

The sales associate Ryan Williams was amazing and very helpful.

I purchased a bedroom set for my daughter and wanted the earliest available delivery date and was given Nov 8, with a time block of 11-4 pm.

My daughter took the afternoon off so that she could be there for the delivery.

11:50 am: I received a phone call (Customer Care (863) 499-6245) to confirm everything.

I was then informed that the driver was running a little behind schedule and would be delivering the merchandise outside of the blocked time…so, my delivery was scheduled to arrive by 5 pm.

4:50 pm: I received another phone call (Corporate Headquarters (813) 623-5400) inquiring how did the delivery go and was I pleased with my merchandise.

I…

A bedroom set was delivered to my house today on 10/23 2018, the furniture was put together satisfactory but they should have taken the paper from the dresser drawers and around the drawer handles.

They threw trash in the street (the white form what came out of the boxes) cars were driving over it and it broke up for at least 9 feet in the street.

I had to go into the street and sweep up the trash and also clean my front yard that they threw trash in. they were very trifling and unclean workers.

I purchased my daughter's bedroom suite with RTG online in July 2018 and I was given an ETA of October 3 2018 online at checkout.

It was said in an email that I would receive a call 2 days before a delivery would be made to confirm the ETA.

Of course, I never received a call with the information.

The only call that I received was one left via voicemail, three days before they did a failed delivery to my house, which stated that my daughter's vanity desk was now on back order for ANOTHER 6-8 weeks.

On the other hand, on this morning, October 3rd, I received a phone call around 0820 from a guy saying that he was a RTG driver and that he was about 7 minutes from my home.( WTF!!) I tried explaining to the rude ass guy that I was unaware of such an early ETA and that a 30 minute ETA…

SALES MAN(LANNY LETSON LIED ABOUT GETTING A REFUND OF OUR $150.

00 SHIPPING AND SET UP CHARGE. .

We bought a leather chair for $399.

99.

Called the store they said if there is not a notation on your paper work no refund.

BUYER BEWARE WHEN DEALING WITH THESE PEOPLE THEY WILL LIE,GET IT IN WRIGHTING!!)

My name is Stephanie Daggs and I purchased $1700 worth of furniture (King Mattress, high profile box springs-2 twin size and 2 lamps) on Friday, 8-24-18 @ the Stafford, TX store.

After my transaction was complete, I was told by the sales person that I would receive a call in 2 days prior to delivery to be given a delivery date and timeframe/ window of delivery.

I never received a call, but I did get a text message on Monday, 8-27-18 stating my delivery date was 8-29-18 between 10-2 for order # 8028675.

The text message said to do not respond, but call 800-766-6786 for service.

This time frame/window for delivery was absolutely not optimal because it was right in the middle of my work shift; therefore; on Tuesday, 8-28-18, I called 800-766-6786 as directed for customer service.

I asked…

My sales person at Rooms to Go at 5200 E.

Colonial Dr, Orlando 32807 told me that if I bought a bed from RTG and I was not satisfied with the bed, I could return it at anytime for a small restock fee of $100 plus pay delivery again as long as I purchased a more expensive bed.

I thought that seemed like a very generous policy myself and seemed hard to believe, but he insisted that I could do this.

LIAR!

3 months and 13 days later I went into the store and asked to exchange the bed I purchased because it is too soft and uncomfortable for a much, much more expensive mattress.

About 1600.

00 more expensive then the previous bed I had purchased!

They said it was over 30 days and now I would have to pay a penalty of 20% of the cost of the mattress I was returning!

That was about $388.…

Purchased a living room set and complete bedroom set worth $5000.

00 total.

5 of ten items had to be redelivered for damaged and poor quality.

He experience with the handling of said replacement was a 0 of 10 rating.

Furniture delievery was not next day as stated in all their advertisement.

Waited 3 weeks and re delivery of the 5 separate damaged items was also 3 weeks.

Waited 2 months for one of the items for bedroom which you guessed it also came damaged today.

New date to redeliver 2 months again.

Attempted to contact rooms to go corporate, 20 min hold with customer service to simply take a message and hope for a call back.

No timeframe given for corporate management to return call.

Contacted store manager never returned call.

Called again today spoke with a different manager…

THE WORST COMPANY.....

NO GOOD CUSTOMER SERVICE AT ALL HOW IN THE HELL THIS COMPANY IS STILL BUSINESS I BROUGHT A 4,000 Sofa Reclining Set one week after delivery one side stop reclining completely; called customer service and they said tech on in my area one a month; what kind of mess is that Major Company like that: Anyway he said my motor was gone; mind u this is hot off the showcase.

But D## motor gone already: All this happen March 2018 Just now getting motor all the way back March Now service department is going me a hard time with in your Area S### again I will not buy anything else from ROOM TO GO if I don’t get some type compensation of your very very poor customer service; If no one respond back I will voice my complaint on FACE Book to let everyone know DO NOT GOT ROOMS TO GO…

Today 6/9 I had scheduled a delivery for my furniture.

The delivery people called me and told me they will be at my location in 10 min.

I told them my wife will be there in 10-15 min.

I’v got a phone call from one of your representatives and confirmed with him that my wife will be ther in 10-15 min.

I called back the delivery people and left them a voice message with the confirmation.

I sent them a text message with the confirmation, but nobody gets back to me.

The delivery people checked in with the security at the building and they were advised to proceed in the service area to unload the furniture.

The delivery truck made a u-turning and they left....... they are on the security cameras leaving.

Meantime my wife she was wanting them in the lobby .

Now we have to wait another…

I purchased two sofas and a wedge that I was told by the salesperson were real leather.

I bought those at the end of 2011.

After a couple of years, the so called leather began faking off.

As of today, the couches look worse than a couch that might be found on the side of the road.

I have been trying to work with their customer service and I am not pleased with their remedy.

I want full replacement value of the couches and wedge.

I spent my hard earned dollars to buy the furniture based on what the salesperson told me and didn’t tell me.

I feel like I was lied to.

If the salesperson didn’t know what he was selling, then rooms to go needs to own up to it.

The couches cost me $2,500.

And I am being offered $500 and I have to buy at least something of equal value or more.

I ORDERED AN OFF WHITE SLEEPER WITH GEL,MATTRESS PROTECTOR, AND WARRANTY For 3 YRS.

SLEEPER SAGGED IN THE MIDDLE, UNSLEEPABLE.

TECHNICIAN CAME OUT..

SAID I COULDN'T ORDER A NEW ONE BECAUSE THAT IS THE WAY IT IS MANUFACTURED.

I WENT TO STORE, they said I HAD TO PICK OUT ANOTHER sofa .

HOWEVER they DID NOT HAVE ONE TO SEE ON FLOOR.in FT LAUDERDALE ROOMS TO GO.

They SENT me TO POMPANO.

I 1/2 DRIVING TIME AND GAS .

THEY DID NOT HAVE IT.

TOLD me FT LAUDERDALE STORE DoeS IT ALL THE TIME I DO NOT WANT TO REORDER WITH OUT SEEING THE SOFA.

THEY REFUSE TO PICK UP SOFA EVEN IF I PAY FOR DELIVERY CHARGES. ..

WILL ONLY GIVE ME A STORE CREDIT.

I HAVE PURCHASED AROUND $7000 in furniture.

I don't need anymore furniture.

I want it credited to my credit card.

Store manager, Susan gave me a…

Never had an experience like this.

We bought a sofa for $1500 in the Cypress-TX store, that was delivered today for the upper floor of our house and as they couldn't take it upstairs, while my wife was talking with the RUDE people from the store over the phone, the delivery guys took the sofa with them without our consent..!!

Then the store people informed that they will only return 80% of the value minus shipping costs...

We'll definitively will not stop until getting the 100% of the money back that not only the approach but the manners are unconceivable.

My name is Robert Orr.

This is my complete experience I had recently with RTG.

On October 31, 2017 My wife and I went to the Daytona Beach Rooms To Go (RTG) shopping for some living room furniture.

On arrival we were met by our salesman John Casey.

Mr.

Casey was outstanding!

He helped us find what we wanted even after our first choice was out of stock he never gave up!

Thank you John!

That was the highlight of the entire disastrous shopping experience.

Our delivery was set up for the following Friday, November 3.

The following are the bullet points for November 3, 2017…. • After being informed that our delivery would be to us between 11am-3pm it finally came at 10pm…..

I took most of the day off from work to be at home for the delivery.

I got a call from the dispatcher saying…

I spent $8,000 at the store, in preparation for my hip surgery which I told Kevin about.

I bought the furniture one month prior to surgery so that the delivery would be convenient and safe.

The delivery occurred on July 31st at 5 p.m.

The delivery men, which were two, who are privately contracted with Rooms To Go were exhausted.

They delivered a loveseat a couch and a bed.

In the process they broke a lamp, put a hole in my wall, and scratched a Groove in my three-year-old hardwood floors.

My husband and I immediately took pictures, reported it to Kevin and Zelvonia at Rooms To Go and began the process.

We signed a form that indicated damage had been done.

We refused to sign it until this was indicated on the electronic form.

Now, Rooms To Go says they cannot give us a copy of that…

Everything I have bought from rooms to go in the last 3 years something has been broken.

Now with my latest purchase we were told the stool would be delivered last week.

I heard nothing from RTO.

When I called this morning I was told I can't get replacement until the 22nd.

I spend a lot of money with you all.

I am so disappointed.

I will never buy anything from RTO again.

Purchased a sectional electrical sofa from rooms to go back in January.

Unfortunately the motor internally caught fire causing damage to the sofa my living room and sub floor as well as my area rug.

Rooms to go corporate office has been very rude and has given me the run around especially Stacy and Ada.

They refuse to return calls or emails.

I need be paid for damages and no one is willing to help.

Bought couch for cash and have done a lot of business with this company.

But never again.