1 furniture 4 months late 2 1 piece broken 3 waited 4 weeks for service 4 service canceled on day of service( first nice day of spring) 5 service rescheduled 4 more weeks away 6 customer services promised a call from management 48 hr. Ago. Promise was 24/48 hours.
First I was quoted 1200 for mattress with base free with purchase of mattress then they send wrong bed finally get the proper mattress now I see I am being charged 2600 for a mattress. Like I or any sane person would spend that on a mattress. THIS FROM AN OUTLET. REALLY.
Monday called better business as well as Attorney Generals office
Sent home with damaged furniture and no manager to discuss the issue with. The staff in the store do not care, and make you feel like it's your problem. They have the audacity to inconvenience you to get what you paid for. Overpriced for the quality.
May as well order from Amazon, Wayfair, Overstock, etc. Used to be a good, middle of the road furniture chain. Now, it's simply junk. No wonder all of the brick and mortars are closing... ,
Purchased an entire shayla bedroom set with two beds and delivery set for today they came with incorrect item and a damaged chest. Then the so called manager at bay plaza mall in the Bronx Gelson had the nastiest demeanor after the error was made by their company it doesn’t matter if it’s Wharehouse error I don’t speak to customers in that manner. I would never purchase a dog bed from Raymour ever again.
Very unprofessional service I was already made down payment on new bedroom set after couple days I come back to the store located 440 Jersey City and find out there is already new store manager have very unpleasant experience with him he even told me I was changing my info so many times like I feel l was lying to him sorry I have to cancel my order very root person hope the company will find out this soon have great day.
We ordered a two piece sofa and chase on December 10th and we’re told it’s special order. We were told it would be between 6-8 weeks for delivery. We called after 8 weeks and were told March 13th. I called today and was told May 16th. This is crap.
Between our house and our daughter ‘a we’ve spent close to $50,000 in 3 years at this store. We are thinking of getting our $500 don payment back and going elsewhere. I will post this in the newspaper. John Borzell (570885-3652)
I bought a sofa and live seat on jan 18 and pay it in full uptill now they give mecthe run around and did not recive it yet they and today they put me onhold then hang up on me I would like to speak to some one who have some respct to custmor if you have one It took 30 second to get my money why it takes you months to do the job
I have a couch that was only 4 months old and I purchased it on weds June 10th and within 4 months time the Cushing was all ripped I been going back and forth with the store for four-six months and getting no results 3 times repairman did not show excuses for the wrong part and I would please like some answers or I have to retort to other means thank you frank cusano
I purchased furniture from your store I have the Platinum coverage , I had repair service done by you guys in the past you came to repair my bench at the foot of my bed doe to poor design in the fabric witch led to the seams to come undone you sent a repairman he was very professional and explained that part could not be fixed but it would be replaced he came with a new bench top and repaired my furniture .
The same thing happened to the head board someone came out spent less than 5 minutes only to tell me they would not repair it regardless of my coverage . this is the same type of repair that was not damaged or broken by me just weak seam construction as stated by the first tech I have insurance and you guys wont fix it I called another location of yours just to see what the platinum…
I am a little confused, no, make that a lot confused. I have been watching the Aspen server hoping it would go on sale. It didn’t, in fact, it went up $30. I was checking it the other night and after I did it came up on my iPad asking if I was “still thinking about it.
“ When I called the Massapequa store the manager said he didn’t know why I got that or what it was but the outlet price is now $535. and it did go up $30. I am 81 years young, on a fixed budget, so of course I am looking for the best price.
Why did they send this to me if I can’t use it. Is it a gimmick? I have called different R&F numbers and left messages and no response. Hopefully I will hear from you. Thanks.
I had the misfortune to purchase a sofa from the store, believing the products offered are of the highest quality and that your company values and protects its customers. How I regret my decision! How I regret trusting your company!
The item I received is nothing like the one I saw in store. It is not worth one penny. A week after I received my custom made sofa the cushions started to sag. I took pictures and went to the location in person to show the sales staff and they agreed that the quality was unacceptable.
I also paid for the "Platinum Protection Plan" , a month later a technician came over to inspect the sofa and agreed that a new one will be made. Due to COVID-19 my second order was delayed for four months.
While this is understandable, the new item I received did not include…
TO WHOM MAY CONCERN; June 21ST A RESELATION WAS APPROVED DUE TO FAILURE OF REPAIRMENT, THE STORE MANAGER ADDRESS THE FACT THAT THE WARRANTY COULDN'T BE ADDDED DUE TO STORE POLICY. AT THE MOMENT THE RESELATION TOOK PLACE THE ITEM WE CHOSE COST TWICE THE ITEM WE PREVIOUSLY OWNED. I FOUND THIS POLICY ABSERVE, I'M INVESTING TWICE THE MONEY FOR A PIECE OF FURNITURE THAT AT ONE POINT I WON'T BE ABLE TO REPLACE IN CASE SOMETHING HAPPENS. I WOULD LIKE THIS TO BE RECONSIDERE AS A COURTEY OF A CLIENT THAT PURCHASED A LOT FROM YOUR STORES. AS WELL, I WOULD LIKE TO ADD THE WARRANTY ON MY NEW FURNITURE. YOU CAN SEARCH FOR ACCOUNT UNDER THIS PHONE NUMBER 347-483-0690 OR YOU CAN EMAIL ME. I HOPE TO GET A QUICK RESPONSE AND EMAIL WILL BE SEND AS WELL TO YOUR CORP OFFICE IN REGARDS TO THIS MATTER.
THANK…
I have had numerous issues with Raymore and Flanigan. I have never had such horrible service, treatment, and lack of honor in my life. It all started when I bought a floor model, discontinued, buffet server on 8/13/20. The next day the same exact item was sold again, without me knowing.
A week and a half later, the day before delivery, I received a call to tell me they were getting me another buffet, but it would be here a week later than the table and chairs. How can you sell something that I already purchased?!
The customer service people did little to nothing to make this right even though my husband and I had been on the phone with them. and managers numerous times. They made it seem like they were doing me a favor by not charging…
Buying the bed was great 5 stars in fact all our purchases were great. Today I received two emails this morning stating our bed would be delivered between 9-12PM. I called at 12:30 they told me our bed was supposed to be delivered between 2-5PM Remember two emails this morning delivery 9-12PM.
Then I called at 3:00 PM spoke to Adam which is out of Quakertown, Pa shipping. At 3:00 PM he said they were in Schnecksville Pa where I live and would get back to me when they will deliver to my address.
Schnecksville is a small town. About 4:20 he calls me back and states they have a delivery in Bethel Pa which is towards Harrisburg about an hour a way then they are going to Hamburg, Pa and should be hear around 6:30 or so. THIS IS UNACEPTABLE SERVICE.
I took off a half a day of work cause the…
Very unhappy with the way I’ve been treated by the credit manager Jim balamonte There was a mistake and without my permission a credit application was submitted with some of my information as some of my friends information and somehow it hit my credit report and drop my credit score without my consent and instead of being helped I have been disrespected And dismissed I am very unhappy with the treatment I have received from Raymore and Flanigan
I purchased a mattress base and frame 2 weeks ago mattress and base was assembled last Monday. Frame came this past Friday to get installed. Workers arrived and found they could not assemble the frame because the base was not installed properly where the last workers did not put main bolts in the frame and when they went to lift the feet to install the frame the base broke.
I called the local store and was told they were comming back out first this morning so I took leave from my work to make sure I was here. Called at 1030 to confirm time only to find out I am not on the schedule.
I have been calling corporate regional and district trying to get someone to assist me and still not have talked to anyone. I am not comfortable with the customer service of this company and want my items…
I bought a Beauty Rest mattress at Raymoor and Flannigan Sunday delivered today and two days later the mattress went on sale for 200 dollars less. I called and they offered me nothing. We did not buy the extended Warranty and were not told we could not return it if we did not like it.
I am incensed I will never go to Raymoor and Flannigan again. This was in the Staten Island Raymoor and Flannigan. The salesperson was a woman named She. I feel duped and would like you to make this right. You have lost a customer with this kind of treatment. Sincerely Meredith Broderick 7187204428
Ordered almost my entire house from Raymore and everything is falling apart. I’m literally slapping on a mattress on the floor because my bed collapsed and they are telling me it will take almost 2 weeks to have some one come out to fix it.
To make matters worst the representative “Amy” that I spoke to in Philadelphia was very rude and she refused to give me corporate number. I was so disappointed beings as though I spent a lot of money with this company plus and I was treated like I was nothing.
I will never shop here and and I’m letting it be known about the poor quality of service and products here!
I ordered $1500 worth of furniture in May they said it would be delivered in 3-4 weeks, at the end of the 4th week I heard nothing from the company so I decide to call and was given the run around for almost a week until they finally told me because of Covid they did not know when my furniture would be delivered.
The fact I ordered the furniture 2 months into the Covid pandemic they should have given me a more realistic delivery date. So they tell me they have to contact the vendor to see where my order is and after 3 days they still hadn’t heard from the vendor so there only reply is “You can wait or I can give you your money back” I’ve been waiting for a month all I want is my product that you promised that your company has no idea if it’s in shipment or still a tree growing in the…
Me and my wife ordered a bedroom set in early may, we were looking for something with fast delivery so we knew exactly what we were looking at. We chose a date for delivery within 5 days and date was confirmed online.
3-4 days later we recieved a phone call that the set was a special order and we would receive it in 2 weeks. It has now been over 1 month and a half. We called yesterday and was told it was delivered to the store and someone would contact us with a delivery date and time.
No one called so we called back the next day and was told they dont know why we were told that, its not there, she said theyve been messing up and she is having the same problem herself, so after hearing that we asked for a refund so we could go somewhere and just buy a bedroom set and have it delivered on…
Mix up on my bedroom furniture delivery. Gave a delivery date when furniture had actually not arrived. Cleaned out my bedroom. Was without furniture for 2 weeks. When furniture finally arrived, 1 piece was damaged and bed was not delivered.
Was not told about the bed until order was delivered. Can not get ANYONE to call me back... paid $3000+ and my bed is still on the floor!!!!
A broken lamp replacement that have not been received. I have been requesting help several times to no avail.
Your delivery men damaged my antique lamps and our ceiling fan. I was told by Ken Crowther we would be fully reimbursed for damage A check was supposed to arrive by Fri the 20 th of March. If it didn’t I was to get back to Ken I have several times!
NO CHECK FOR $1200 promised to cover the items damaged In my home. I would expect to hear from someone!
Live 10 minutes from store. It is now four days and three incorrect deliveries. On fourth day, took my mattress leaving me with no bed. The coordinations among sales, management, delivery and customer service are non existent. No one seems able to fulfill the order I paid for.
Anyone reading these reviews needs to beware. If there was a rating option less than one, I would have used it. Richard L. Clark Wilmington, Delaware.
To whom It may concern:
This letter is a formal complaint about an employee named Katy who stated she is the supervisor for Raymour & Flanigan.
On 02/27/2020 @ approximately 8:17 am we received a missed call by from the delivery personnel at the Poughkeepsie location. The window for our delivery was between 8am-11am. @ 8:37 am I Barbara Johnson called the store and spoke with Katy who stated that unfortunately she had to reschedule. This disappointed me and I stated “ I can’t believe this”. I went on to tell my husband that the delivery had to be rescheduled, at that point he took the phone. After his request to have the delivery truck turn around. Rather than deescalating the situation it was exasperated after Katy said that he didn’t have to yell. As he tried to explain that he is Not…
I bought a sofa loveseat in 2018 and my cushions have been ripping almost since day one I have called for repair and someone has come out to fix but problem continues. I am not a satisfied customer. I would like my purchase to be replaced with another product or money back.
If replacement I would like something totally different.
Ordered furniture and it has broken 3x. To get a Technician to my premise has been a challenge and when they come the performance is not up to par. I am literally begging for a replacement made numerous calls and to date no avail or assistance.
my fault for not reading the reviews before going to your store
I ordered a dresser from the Cottman Ave. store on 12/17/19 for my sister who is moving into a nursing home on 12/20/19. She is in a rehab facility and was to be released on Fri. 12/20.2019. I set it up with Raymour & Flanagan that the dresser to be delivered on 12/20/19. We wanted until 8:30 pm and still no dresser. We could not move my sister out of rehab because we had no where to put her clothes. Because of the salesman's mistake ( he never put the ticket through) the dresser was never properly ordered or put on the delivery truck.
Matt the salesman's did not follow proper store policies. He gave me a phone number to call him once I paid for the dresser over the phone. He did not give me the store number, he gave me his cell number which added a step to the procedure and he never…
We purchased a tv console (Elise 72” TV Console w/Electric Fireplace), which also comes with 2 bluetooth/USB speakers on 12/7/2019. I also purchased the Platinum Protection Plan that covers electrical components. The unit was delivered on 12/10/2019. On 12/10, I contacted the customer service via text, and explained I couldn’t get USB to work.
Customer service set up a tech to come out on 12/17 between 9AM & 1PM. On 12/17 the tech arrived but wasn’t trained to work on electronics – just to fix furniture scratches, doors, legs, fabrics. Since I wasn’t able to get through to customer service for a 2nd appointment, I contacted the salesperson from the Freehold, NJ store and she promised someone from customer service would get back to me on 12/18. That didn’t happen.
On 12/19 in the morning…
For years my husband and I have shopped and purchased several items sets from your company. ,mainly the North Haven store. He purchased his furniture got a delivery date was called and told delivery was going to be between 11-2 the driver arrived at 9 which was fine, problem #1 the delivery person never tried to bring any of the furniture into the apartment, Problem #2 he lied and
said he tried, Problem # 3 that evening we went to the store cancelled the piece that was to big and was given a new delivery day and time for the remainder of the furniture we also purchased extra item at this time to be delivered with the others. We waited at the store for over…
terrible waiting for a $3000 dinning room set for 1 year now. Every time they deliver something is broken. There was 3 attempts. BAD SERVICE.
I bought an expensive mattress 3 years ago. For the past year part of this mattress is sinking down which makes my sleep very uncomfortable . Representative from the store came to look at it, measure it and said it didn’t sink deep enough to exchange it.
My mattress still on warranty . I tried to get help and no one cares. I have a back pain now. It is terrible. I also bought made in Italy sofa that started sinking down after one year. Never again!!!!!
I had furniture delivered on Nov 29, 2019. The delivery crew was very rushed and broke a sconce wall light on my stairs. Thry had trouble getting the couch upstairs and after they left I found marks on my walk sans stair risers.
The team did not want me to report the damage. When they left I took pictures, called my local store, and told them what happened. I sent them the pictures and I was assured someone would call me within a couple of days.
Today is Dec 11, I have called the store at least 4 times, and was told a manager would contact me. I have yet to hear from anyone. I have spent many thousands of dollars at the store over the years and I am so disappointed in the lack of response.
No one has even called to apologize for the damage. The woman in the office refunded my delivery…
When I what is my children’s bedroom set I also purchased a platinum protection . On Raymore and Flanigan‘s website it says a mattress cover is provided with each platinum protection . PROVIDED as Raymore and Flanigan is providing the mattress cover .
00 and which it was NOT WATERPROOF like it states and my daughters mattress got wet, I then went through my platinum protection and got credited for a new mattress and box spring .
Also in the mean time a new mattress cover was sent . My main complaint here is the delivery !!!!!!!!! The delivery man was so LAZY and decided to drag my new mattress up my stairs . That’s right, DRAG A NEW MATTRESS UP STAIRS!
Your delivery team also decided to lie to me and play me because I’m a FEMALE and say in order for me to get credited under my platinum…
Popup table didn't popup. Called service dept. Repair man came pulled tabke open so far it snapped the wood and went off track. He left and said someone will call you. Was called and told couldn't be fixed and someone would come to close tabke in a week.
No one called or came. Was told not on list wait another week. What kind of furniture store is this. Entertainment center piece was great. Tabke piece if junk.
00, I had a nofit which I have been going back out to Long Island from Brooklyn it is over 1hr ride and nothing to fit. Why are we the customer being held responsible with no refund of that charge?
I am not a delivery person and they should have known after I gave them my dimensions. I am so exhausted with this whole process, and I am a long time customer of Raymour with my house furnished from them and never experienced anything like this.
What can be done as to this delivery method? I want to be compensated if I do not find a different fit.
Bought new bed and adjustable frame. Delivery men took old mattress but left box spring and frame. I now have had a queen size box spring laying in my driveway for 3 weeks! Customer service says they will remove box spring 2 weeks ago. No one showed to take boxspring away.
If you do not remove this boxspring within 3 days I will load it in a truck and deposit it at Raymour and Flanigans front door. I mean it. Try me!
i bouught furniture and tv stand with a fireplace that was defected i want to returned the tv fireplace stand i don't trust it im getting nothing but run around i thought this was a respected place of business it is not please call me 3154098412 today i want this resolved thank you gary cole
Your customer service is beyond awful. We have purchased thousands of dollars worth of furniture over the years with Raymour &Flanigan along with warranties. We have an Italian leather couch that the cord for the recliner broke and are more then willing to pay to get it fixed.
We have called customer service several times and we were always put on hold for 30 to 45 minutes. When someone does finally come to the phone they tell us someone will call us to set up a time, we have now waited over 3 weeks for someone to call to no avail.
We have tried to call again, however the same things happens. we are put on hold for 30 to 45 minutes and then told someone will call us. This is the worst customer service I have ever experienced. I am a business owner and I know alot about customer…
HELLO MY NAME IS ALIDE SELMANI ,I HAVE A COMPLAINT FOR RAYMOUR AND FLANIGAN STORE I ALWAYS SHOP FOR FURNITURE THERE BUT IT APPEARS THIS TIME LAST NOVEMBER OR DECEMBER I BOUGHT 2 COUCHES AND THEY SEEM TO BE LOOSEN UP WIGLING LIKE THEY ARE NOT STRONG AND THE SEAT IN BETWEEN IS SEPARETED I COMPLAINED WITH SIARA MANAGER IN HARTFORD SHE SENT A TECHNICIAN TWICE AND
HE THINKS NOTHING IS WRONG ,I DONT UNDERSTAND WHATS IS SO HARD TO SEE WHEN THE SEAT ITS ALL OPEN IN BETWEEN AND WIGLEY , I SENT HER PICTURES AND EVERYTHING ,AND ALL I WAS ASKING CAN I JUST CHOOSE SOMETHING DIFFERENT I DONT WANT ANY MONEY BACK I DONT LIKE THIS KIND OF COUCH HOW IT BROKE IN SUCH A SHORT PERIOD OF TIME BROOKE IN 3-4 MONTHS AND IF I GET THE SAME ONE ITS GOING TO HAPPENED AGAIN AND ITS ONLY ME AND MY HUSBAND AT HOME THE…
On 09/29/2019 I bought a mattress from Raymour and Flanigan in Manchester CT (copy of invoice enclosed). Just about two weeks both my husband and I were having pains on our backs signifying the mattress was not the right choice, and so decided to return it for a refund or exchange.
I was told I could not return it since I did not buy a mattress pad, I called the main office and was told I shall be charged a 20% restocking fee before a refund could be given. My husband went back to the Manchester office only to be told that we cannot get the refund but an exchange, I reluctantly accepted on the phone (since I was out of stated) my husband alone could not choose since I was not around (both of us are going to use it and
therefore should be comfortable with it). I saw Bellanest Imperial…
On 09/29/2019 I bought a mattress from Raymour and Flanigan in Manchester CT (copy of invoice enclosed). Just about two weeks both my husband and I were having pains on our backs signifying the mattress was not the right choice, and so decided to return it for a refund or exchange.
I was told I could not return it since I did not buy a mattress pad, I called the main office and was told I shall be charged a 20% restocking fee before a refund could be given. My husband went back to the Manchester office only to be told that we cannot get the refund but an exchange, I reluctantly accepted on the phone (since I was out of stated) my husband alone could not choose since I was not around (both of us are going to use it and
therefore should be comfortable with it). I saw Bellanest Imperial…
00 bedroom set in 08/2019, adjustable bed is stuck in upright position and my wife and I are sleeping on the floor. No one cares at your company and no one is helping. This is totally unacceptable and I do not want to sleep on the floor.
Contact me asap, I will be contacting the Better Business Bureau and also your competitors and let them know how you treat your customers after you get my money.
Also your so called customer assistant people can't get rid of you on the phone fast enough after I spent 1 hour on hold. You falsely advertise that you are a reputable company and you are definitely not. Please have someone in your corporate office with some authority and one that cares about customers contact me Thanks #914 355-1497
You really have the worst customer service and that’s why amazon is taking over this world.
On Saturday we purchased a sectional with the protection plan. The sales person gave us the total with tax, delivery and all costs and we made the purchase. When we got home I noticed that the platinum service was not listed on the receipt.
I called the store and they said we did not purchase that plan. The manager Rick Young spoke to the sales person who confirmed that we ordered the service but stated that he "forgot" to put it on the bill.
Due to his error, we do not think that we should have to pay the extra $150. We suggested that this is a "bait and switch" where they told us everything was included in the price and then later apologize and charge us more money.
The sales person even offered to split the additional charge and only charge us $75 but again we should not be punished for…
I have bought a couch about three years ago, platinum protection scheduled to come out and never showed up I called and told them someone never came out. They scheduled a second service day so now I took off work two times and took my child out of daycare twice.
Same outcome no one showed and I got a call later that day that no one was gonna show up and was now approved for a re select. Well keep in mind what I paid for my couch three years ago everything is now more expensive so of course I’m gonna come out of pocket.
So not only do I have to go look for a new couch but now I’m coming out of pocket of money I was not expecting for a couch, I also have to pay for delivery as well!!! This is so frustrating!
I am also bitter because I paid for a 5 year platinum plan and now when I get my…
I was just informed today by Customer Service (Diana) of my service I called about in August 2019 that it is no longer available. Mind you 2 months went by and NEVER received a phone call or update until today.
I was initially told when I first filed my service that the item was discontinued, BUT that there were a few cushions over seas and will take 4-8 months to be brought in due to being shipped on a cargo ship. After a few weeks went by I started calling, 2-3 times I was told that the item was received, but not yet at the store and to call again the following week.
When I was told the item was received I was under the impression the cushion I called about was received, because no one stated otherwise what it would have been that was received. I am extremely upset with the…
i purchased a living room set and mattress on sept 28th and originally i was going to pick it up but i ended up going on sept 29th and purchasing another small sectional set so i asked for it to be delivered they said no problem delivery date given oct 3rd.
i received a call on oct 2nd to confirm 3 orders to be delivered on oct 3rd between 11-2. i than received a call at 6:40 am on oct 3rd to say i was only getting the sectional everything else was cancelled off my order and nobody could tell me why.
So the drivers show up at 11:30 refused to take the furniture off the truck said it wont fit in the basement apt. where i wanted it never tried, so they left with it. I than proceeded than to go to the massapequa store to re measure the sectional with my husband and spoke to the assistant…
I am sitting with a back brace on because of the faulty mattress I was sold. There is an obvious problem with the particular Serta line they sold me called the Milagro. Within a week, the mattress sank and the springs could be felt and they also made a squeaking noise.
I wanted to upgrade to a different brand and even offered to pay more money. (This was already a high end mattress that cost over $700) but that was not allowed, so they switched it out. The second did the same.
They said it was unlikely there was a problem with 2 mattresses and that it must be the box spring. They switched that out. It wasn't the box spring. I tried turning the mattress to not sleep in the same area but it has sunk and the springs are also making a sound now.
I called and was told a service technician…
I purchased a Serta Fusion Blue Pillow Top mattress in May. It was delivered end of May. It is a lumpy sinking mattress. I called for a service call it happened on August 26 by Jose out of Suffern, NY.
He said I would receive a status call within 48 hrs, No call. I followed up. Spoke to a woman in service who said the report stated the mattress was sinking. I should follow up. I did. Spoke to Manager Jameel Noormohamed who asked me to send him pictures.
Originally it was said Law tag missing. Sent him pictures and he couldn't understand and concurred law tag was on mattress. He would escalate my complaint. I was told same thing by Beatrce Lolagne. She was escalating my case as well.
Didn't hear anything Followed up yet again Beatrice was going to her manager agreed mattress should be…