Raymour & Flanigan

I purchased a lift chair 8 months ago from R & F outlet and by month 2 service man came to look at chair arm (right) because you are leaning on the support wood so i have to have a pillow on it so i do not hurt my arm ,the same sideis actually seperating from chair the answer was its normal wear and tear .

also the front cushion keeps colapsing ,we were told just fluff it up . now i am disabled and spend alot of time in this chair because of mobility problems (spinal stinosis ) . they were here last week and were told the same answer was its the same.

i called the store to requsst my money back and was told NOTHING CAN BE DONE. I got in touch with LIVERPOOL HEADQUATERS they had the TEAM decide and call me back the next day. I SPENT 1600. Idont know what to do but please dont purchase any…

Hello,

We spent $4000+ on a Bed room set to learn the Bed support has 3 Wooden Slacks to hold a Queens Tempur-pedic Mattress with ONLY 3 small Wooden Legs drilled in the middle of each Wooden Slack also... Someone please explain to me how the magnet on one of the Dresser doors ( to close the door) no longer works. I never heard of an magnetic support failing that's like Gravity failing on planet earth. Now back to the bed... This is the second time, the middle slack is bending is on the brink of breaking myself and my husband combined are tops 300lbs. on top of the slack bending the middle peg leg is cracked and about to pop off the slack (this is the second time) the first time someone came out and repaired the peg leg.. No Disregard to the maintenance person he was great, but as the…

The home furnishing consultant I originally placed my order with was dismissive afterwards and did not follow through after other agents left messages with him that I wanted to schedule my delivery. Today, after placing me on hold for several minutes, he asked if he could follow up with me tomorrow.

I replied no, because I've already waited long enough to schedule delivery of my furniture and mentioned that he never got back to me despite my forwarded requests. He then transferred me to another woman who handled the call well and was able to set up my delivery and take payment.

It shouldn't be this hard to pay a company and schedule furniture delivery.

I emailed corporate on Fri about my upsetting complaint due to my recent purchase. Pls have someone call me asap. I'll never shop there ever again if someone doesn't contact me. 4013168771. I will be contacting the ceo about this on monday.

I have a finance charge with td bank . My acct started getting interest accurring. I made payment 03/05 to cover 1 plan that was going to expire , then I made another payment on 03/07 . They cancel my payment made 03/05.

That plan 1 got interest tacked on. I called back on 03/12 spoke to Rep Rickeata ID#N57 . He says as per his manager Fernando ID #L37. 84 they will reverse interest and late fees. So I made payment. Now I called back 03/16 spoke to Whitney she is telling me I have to pay ,$837 by 03/25 to get interest reverse .

I told her I can't pay that , they should have honor the deal that was made on 03/12/22. com, 917-396-0337

Bought a sofa with warranty in 2016. In November 2020 there developed a problem and I contacted the store nearest to me and was referred to Customer Care. We are in the midst of a pandemic so it’s exchanges via telephone and e-mail.

Advised sofa cannot be repaired . Technician will not visit home but a credit will be given. What I was not advised the credit was only for 14 days. Secured with the knowledge of a store credit amount was not indicated but I was satisfied in the knowledge of a store credit . Warranty expired in 2021.

February 2022 made a large purchase and inquired about store credit. Blatantly told time passed it was for 14 days I did not act upon it … a lost cause. Manager thru sales rep. Advised he has nothing to do with that out of his domain. Answer final.

Should I…

I bought a dinning table in August didn't receive it until the end of October now the paint is chipping away and they are refusing to replace under the manufacturer warranty.

We recently bought two mattresses from R & F for our new house. After a week sleeping on it, we found there is an issue with the King size one. One part of the king-size mattress is firmer, and in some parts feel less firm especially in the middle line longitudinal axis it's like a bit of hump on it).

Detail see the attached pictures. We thought it was caused by the split king size box spring. Two days later, we put the mattress on the floor, it was still the same. A technician was sent to our home and he put a level vial onto one of the corners of the mattress and pressed the three sides of the mattress.

I asked him to lay on the mattress and try it, he didn't. By the way, the plastic mattress bag is not unwrapped. " I wondered when the company would send a new one for a change, he said…

The worst customer service I have ever experienced. You cannot get a person on the line. I will never ever but anything there again

Hi we spent over $5,000 dollars last week and had to exchange a piece of our purchased product (sofa) we were very upset to hear that we would be charged 30% for the pick up of the piece that didn’t fit after we spent so much money. This fee should’ve been waived as a curtesy.

Ordered a bed room set with one night stand. It took 1 year and a half to arrive. The set was broken and so it was reordered. It took 2 more months for it to arrive. But when it arrived the nightstand was damaged. We sent back.

It took 2 months for it to arrive. On 8/9/2021 I returned to the store to order a second night stand. They notified me on 1/26/2022 that the night stand was finally in the store. This whole time they said not to worry because they will send it.

I notified the furniture store that I was moving out of state and I was promised that it would be delivered before my move date. I have moved and asked them to send the night stand to my new address.

Now they want to charge me $300 to ship. I call and customer service and they say they will call back yet nothing. I will be…

00 during that time. In April of last year we purchased new furniture for our dining room and living room. While we could have paid cash we used your interest free promotion. Due to COVID it took about four months for everything to come in. We completely understand that.

The last piece our couch arrived in early August. In early September I had to call the store to inquire where our bill was. After a run around I was told it was late. I on the same call paid the bill via my Amex and was told the late fee would be waived.

It was but I just received my quarterly credit scores which was always between 825 and 845. Today 753 due to TD Bank sending a derogatory letter to the three rating agencies. After two hours with TD Bank and your staff no help.

Not to mention extremely rude. I expect…

Purchased a mattress set a year ago online. The customer service was great. A year later the mattress set is sinking in, call for replacement, they have my purchase information, but the service Never told me to check for a tag that says don't remove.

So they won't replace mattress. I have all the tags on but that one. The delivery was the one to cut plastic off mattress when delivered, if I was told that would have been the first thing I would of check for.

Download pictures to corporate no response. Never again will I purchase.

On 11/21/21 I went to the location in Rockaway, NJ with my bill of a purchase I made previously to change an order and pay off the remaining balance. I went first thing the store opened. I went to the desk to explain to them I wanted a TV console removed as it was in back order and the date they previously told me it would come in was pushed even further so I did not want it any more and chose another one.

I then wanted to pay the balance. I gave the lady at the desk (she was a young lady with blonde hair) cash and a check. They had an issue with the computers saying the system was down. There were three women in the first two behind the desk and an african american women standing in front.

They said not to worry that they would push this and send me an email. I never received an email…

My name id Miriam Snyder. My phone number 929312 9411. I have been mistreated by the delivery department. The delivery department needs supervision. They are operating as an unregulated, do as u please entity. There is no professionalism whatsoever. December 20, 2021 an exchange delivery was supposed to be made.

The delivery guy cam and saiid the furniture did not fit on the elevator. I told him I had the 2 Duchess sofas in my house and Raymor Flanagan got it in here. The delivery guy refused to bring up the furniture.

The supervisor is out of sight. I have been trying to reach the supervisor for days and no response. This delivery department is operating like an arbitrary and capricious, induce damages, unsupervised entity. The problem could have been resolved by delivery management…

Shopping here has turned into a complete nightmare. 98 I informed customer service same day stated it would refund the amount back to the card it would take 7 to 10 business days. I contacted them on 17 November 2021 still no refund.

Getting ahead of myself the furniture order was reassured as being available in the warehouse. Delivery was setup for4 December 2021. On 1 December I received an email stating furniture was expected to arrive February 2022. When contacted customer service on the refund on 17 November they stated they were waiting to see if I was going to order more furniture okay right.

The Representative stated she would put the request in. Contacted customer service again on 22 November stated it was submitted banks were slow due to holiday again right. Contacted customer…

We bought a sofa and matching chair and ottoman.The sofa was suppose to be a sleeper it is not.The salesman said he made a mistake in ordering.The manager is not helping.If he can not get the sleeper we want a full refund for all pieces. We are not willing to pay a fee for restocking since the mistake was the stores.

I purchased a seven piece dining room set with the server back on January 31, 2021. Customer number WINSK17306/ phone number 646-588-9475.

The table had to be replaced five times and they still had defects that was unacceptable..

I requested a refund so I could purchase another table into this late time it is impossible for me to get a delivery before Thanksgiving when I have a gathering at my home just leave me in a horrible position and remove think it is uncompassionate about let me retain the table until I can get a replacement since this is due to them and then poor customer service . I have always highly recommended family and friends but this will no longer be position I will take with this franchise. I just want the CEO know that I have recommended multitudes of people to this…

On October 17 th I made a purchase of a Senza bedroom set for $2700. On October 24th I received a broken dresser. The chest did not come in this delivery. Spoke to the managers, Alex and Frank at 4640 Roosevelt Blvd and I experienced a series of stories and lies and individuals who could not return my calls.

I was very surprised that a store of this magnitude can employ unprofessional managers. Someone had dropped the ball with having the sample chest retrieved from the store but yet no one was willing to take responsibility. Yesterday, I spoke again to Frank regarding a scheduled delivery that I never okayed since it was made during my working hours.

Today the delivery men called me attempting to deliver still an incomplete order. This is my 3rd cash purchase made at your store.…

I am a senior citizen on social security. I have been living at the Bellevue Central Men's Shelter for the last 9 years. I receive $714 a month from Social Security. I was approved for a senior citizen apartment by the New York City Department of Homeless Services.

Anticipating this move, I ordered a sectional sofa from your establishment. I was promised by your sales associate that if there was any problem with the move-in that I would be refunded my money. I was just informed by NYCDHS that the apartment comes furnished and no outside furniture would be allowed.

As I will have no place to put the sofa and since I can't bring in outside furniture, I would appreciate it if you could return my deposit. Hopefully you can find it in your hearts to fulfill my request. Respectfully yours,…

I bought a bed from raymour and flanigan online and the head board is not strong material it is shaking.iam not satisfied with this purchase.can I get a refund or an exchange for a different bed without the restocking fee or delivery fee. Please text out 8605786031.

BELOW ZERO!!!!! Completely no professionalism from the Manager Matt! My wife purchased set of sofas few days ago. They were delivered yesterday, we noticed that the furniture squeaked and was overall disappointing. But most importantly broken. My wife called and explained to Manager Mattn who gave her hard time and stated nothing they can do????

I then followed up and called and Matt the Manager stated there is NO RETURN POLICY??? When online it states they have 72 hour return policy. He persisted nothing can be done to me over phone. I said to him this was a bullshit policy.

He then said don't curse at me???? When all I did was state policy was bullshit. He hung up on me because of his inability to deal with the issue and be professional and furthermore I have tried to call back but not…

DO NOT PURCHASE EVEN INSURANCE! - Broken bed and Raymour & Flanigan is non-responsive.

Bought a bed set which was delivered on June 29, 2021. Right after a week of the bed being delivered, the bed starting creeking and falling apart. Even if one sat on the bed, the bed would creek. It was so uncomfortable sleeping on the bed. The service technician came to look at the bed (the appointment was not given for 3 weeks) and the technician just drilled the wood again and left. The technician said that there is nothing else he could do.

Another week in, the bed starting creeking again. We did another inspection and learned the wooden frame is actually broken towards the bottom of the bed. The store is telling us that there is nothing they can do besides having another technician come out.…

I received a reclining couch today, and I am very unsatisfied with it! Raymour and Flannigan refused to take it back! Now I am stuck with a couch I will never use! $850 down the drain!

I have never in my life experience such horrible service from a reputable company such as yourself andso much of my time wasted. it's so unfortunate because I really loved that couch

Poor planning and execution of delivery that resulted to damaged wall. Worst, the local Customer Delivery Department has no contractor or someone who will repair damages. Instead, they passed the burden of repair to me by saying that I need to find a contractor/s for work estimates on repairing the wall so they could just send payment.

Clearly, this is a destruction/damage to private property and is a criminal case if not resolved. It happened last 24 August 2021 around 9 am. As of now (01 Sept 21), nothing happened. No notification or whatsoever I received from Customer Service and totally, ignoring my request for repair.

I have a defective beauty rest mattress confirmed today they would not take it back because the tag is removed halfway but according to the FTC you can as a consumer remove it if it is your mattress and according to mental floss by Matt. Sonia know July 18; 2012

We gave them so much business in a short period of time and regret about it now. Their furniture quality turned out to be not so good. ) - they did send their mattress company worker to evaluate but at the end did nothing.

No help- money spent into the wind. Warranty is a joke. Unbelievable! Serta mattresses are shifting to one side and they say it’s not a reason and warranty doesn’t cover that. When we were buying them they gave us a different “marketing” story!

This Company Deliver a box spring it was the wrong size i ordered it on line, call to have it exchanged. The company wanted another 80 for delivery, which i ask if this fee could be waived being that this is for a senior citizen on a fixed budget.

To contact someone to help with the problem took me 5 hours to have a manager call back and tell me they would not help only thing that could be done is to charge another 80 dollars for delivery of the right size. If i could give a negative 5 for the rating that would be generous..

The customer service is horrendous, no one cared I will never shop with this place ever again, and my warning is don't shop here.. Run!!!

Please don’t believe Store sales people. They are just to make money. I recently selected a mattress at Exton store and purchased at Delaware store. The price of the mattress is too high and you can’t really do a good selection at store.

They sold protection plans by promising a one time reselect in case of any comfort issue with no fee. But now they are asking a 100$ fee. I request don’t believe this store…they will deceive you in all the ways.

I received the chair that I ordered on May 1st. I sat in the chair with the pillow that it came with and it seemed to be fine. When I took the pillow off I notice a defect ( A BIG GAP) between the bottom cushion and the attached cushion.

I then sat back on the chair and it made a popping sound. When you sit in the chair and get up the popping noise is clearly heard. There is also a noticeable gap between the top attached cushion and the bottom cushion.

A technician from Raymour came out and took pictures of the chair with no one sitting in it and of course, you cannot see the wide gap or experience the popping sound from the chair when no one is sitting in it. He informed me that a supervisor will review this and get back to me.

So far I have not heard anything until I called on July 13th…

I bought a couch & love seat from the outlet in south plainfield nj. I was told it was in set up delivery date. Two day before I was told part was damaged but they would give me a loner.

Than I was told I had to leave a deposit for their mistake. I canceled the order. I will not be shopping with you again. I'll make sure to tell my friends. Thank you

I purchased a bedroom set from Isabel from outlet in Yonkers NY. She seemed to be helpful at first. The set that I really liked came to $1800, which was over my budget, included dresser, mirror, chest and night stand.

She shows me the set that I did purchase . I told her I’ve me price for everything excluding bed. snd extra night stand. She quoted me $1040 not including tax, delivery and warranty.

When I I got my delivery no chest. I was told to contact my sales person. I spoke to Isabel and she told me it would be sn additional $462 for the chest. I told her that didn’t make sense. If I spend that Ti could have went with my first choice.

I can’t belu she said nothing can be done. No discount on the chest snd delivery charge. What a rip off. I will never purchase anything else from your…

Raymour FlaniganShow Sold me a defective mattressA technician came outA week agoAnd determine the mattress was defectiveI called The store for xTrying to resolve the issueI called the corporate office three timesWhat's promise that someone will contact me as of today 6:22No one who contact me no one had contract me from the store or corporateI'm a veryI'm a very unsatisfiedI'm a very unsatisfied customerWith the disability still sleeping on itDefective mattress

To whom it may concern: I purchased over 5,000 worth of furniture at the Middle Village store in Queens. When I received my delivery two pieces of my couch were missing. Well actually two pieces of my couch were the wrong color than the couch I had ordered, so was the dinning room table and two missing chairs.

Upon calling the Middle Village customer service all I received were lies and incompetency. From the manager down to the lady on the phone. This week on Thursday my niece and I went to speak to them and once again, they couldn’t help because according to them they were writing to the corporate office for approval of a 450.

00 discount they were charging me in order to send me the correct 2 pieces of my couch. I found out later that the manager Yuri, never sent corporate a request. I…

I ordered a dining room table and buffet cabinet from the store in North Farmingdale New York. I walked in the store already knowing what I wanted because I had looked at everything online. I just wanted to see it in person to be certain.

The salesman spent all of 10 minutes with me and that was the last interaction I had with him. The order was delivered minus the bottom of the buffet. I was not told ahead of time that the bottom of the buffet was out of stock.

I was given a new delivery date of June 4 for the buffet. June 4 was only confirmed through emails - no phone call at all. On June 4 the delivery was never made. I called the store and was told that the buffet glass had cracked and wasn't being delivered.

I was then told that someone would call me back within the hour with the…

Doc # 06041f3GQED. I purchased a queen bed with 2 split box springs. I was provided the bill of sale, everything was explained to me,etc. I get a phone call that I was only charged for one box spring. I feel I should not be held responsible for someone else’s mistake.

I was quoted a specific price for 2 box springs, then 2 days later I get a call telling me it was wrong. If the sales person screwed up, then that is their fault, their mistake, not mine. This is poor service...

Glad I went someone where else for actual bed.

Raymour and Flanigan damaged my home, they promised to resolve this and still haven't contacted me. They were supposed to deliver furniture yesterday 5/18 from 9-12 , at 2 PM I called and they said "someone will get back to you.

At 3 PM I called AGAIN to find out my furniture was never put on the truck for delivery, they knew this and never called to tell me. I missed work over this. I continue to leave messages for the manager in Hartford, Melissa Jacques who is always busy or in a meeting.

I was "promised " a call back yesterday from her but never got a call/text or email. They are continually playing games. I am not trying to get through to corporate

I purchased a Corina Bureau from Raymour Flanigan & received it on time. The piece of furniture is Beautiful I looked it over everything was fine. I proceeded to wipe down the Bureau from Dust & Foam when a piece of wood fell to the ground.

I continued to check opened the drawers & I got a Splinter from the unfinished wood. The casting inside the drawer has dry white glue on the corner. I would like a Replacement or Refund since I now own the Bed, & Mirror.

Please help me with this claim this Company is not responding & pictures were sent for review. Thank you Aurea Nelson

Platinum claim issue They keep missing appointment and now they letting me know it’s accumulated damage I’m a single parent with a child that needs beyond my control I need someone to please help me

I know that I have no legal recourse, but I am 99% sure that the $5000 bed platform and mattress that I purchased from you in January 2021 came with bedbugs. We started itching , and noticing hive like bumps in March or Early April.

We saw the first bug May 6th . I am spending $2,700 to remedy this. Do you want to provide assistance? Please respond to my complaint. My cell is+14845028021

My experience was HORRIBLE! I had a check to pay for a home of furniture being replaced from a storm that destroyed our home! We were rejected the ability to pay because our bank business Church was not over the check number of #100!

Was this because of my race, or lack of trust? We never got the furniture, but put it on our Credit Card!! The store rule deprived us of equal justice as others that are brown skined! I am totally unhappy with your EXTON SERVICE!!

Just bought a $1600 power recliner and it has issues opening and closing days after bringing it home. Purchased the warranty and they offered a replacement delivered to the store but not to my home because I didn't pay the additional $129 for home delivery. I'm a 100 percent disabled veteran who's purchased $20k from them over the last 15 years, but sadly no more.

I purchased a sectional sofa bed, I was told comes in queen size. Instead of a Queen size sofa bed I got a TWIN size. I'm having a really hard time getting anyone to take this matter serious. The person that assist me in purchasing the sofa Kathia is not getting back to me on this issue. The bank is asking for their payments and is it even right for me to have to pay for a mistake in their part. This is an Unpleasurable experience This is not how business should be conducted. Ignored and pushed to the side discarded like trash. I really can use some help with is issue.

to whom it may concern Thank you for your time!

Whee should I start? My experience has been a nightmare from the very beginning. I will never shop Here again. No one cares about customers in this store. We spent over $10,000 and still they do not care. Almost all of the items received were damaged (7 out of the 10).

No resolution regardless of calls. They also did not send me the credit info on time and it affected my credit. Never ever again. Waiting for someone in upper management to call me because local store has no clue. Let’s hope that happens or i will not pay them at all.

So very disappointed with Raymour & Flanigan customer care. I purchased a bedroom set three years ago. The bed rail broke right off! It was almost as if it was defective . The bedroom set was 4,000 dollars! They came to look at it and agreed it should not have happened.

Said they would fix it and then turned around and said they would not allow them to fix it! How do you treat good customers like this. Why aren’t they standing behind their products???? Reputable companies STAND behind their products !

I have been hung up on, three times, put on hold for over an hour, had no response to chat or text or voicemail, and just not have anyone pick up the phone for hours. All I want to do is to consolidate two deliveries.

It is impossible to get a person on the phone, in chat, email, or text. The customer is a victim to their schedule which deems the customer invisible. Better to use a more customer focused, responsive company than be put through this aggravation.

I have purchased furniture from last year and each month I am given a different date that I am expecting to get the merchandise. I have had terrible experience with Raymond and Flanigan.

They delivered a damaged bed and when I inform them they take more then 4days to solve the problem and behave like it’s my fault.when I refuse to keep that they r offering a exchange plan which take 3 to 4 weeks.they charge me for delivery and when I told them they don’t watn to take it back and forcing me to keep that or exchange it.I gone call 311 and report about it.

This is in reference to a 5 piece dining set-SAGA-I purchased in Nov. 2019 and had delivered in Dec. 2019. On March 23, 2021 I was sitting on one of the dining room chairs when it collapsed and I fell on the floor hitting my left knee and left hip.

I am 74 years young and weigh 140 pounds. Upon examining the chair, the leg had ripped away from the bolts and was completely off. I called your store on rt 10 and was told to write an email to bfraser.

I've written 4 and NEVER had a response nor a phone call. I've never experienced such poor customer service in my life. I had to call customer care again to make sure someone, anyone was going to come to my home and pick up the chair.

I would like it totally replaced and the other chairs checked for safety. I was given an appointment on April…