Spent $4000.
00 on a temperpedic mattress & box spring.
Box spring does not fit bed, not wide enough.
Cannot get service until Feb.
22.
Unacceptable!!
Need to use that bed for company this weekend.
Very unhappy customer.
Did not expect lack of service from you!
We purchased from Raymour&Flanagan a sleeper and love seat in March of 2023… We also purchased a mattress and bed… There has been an issue with the way the love seat and sleeper material is wearing….(pilling) We purchased all items at the Raymour& Flanigan store in Watchung NJ 07069..
Filed a complaint with our salesman ….complaint entered incorrectly and serviceman came and was useless and uncooperative…..have reached out to salesman and complaint has fallen on deaf ears…this is my third request on this matter and will move to a higher level if need be….
Please advise Regards Michael Sherman
Hi I purchased a sleeper love seat and mattress on 04/13/2023…items purchased at the Watching NJ 07069… Since that time many issues have come up with the quality of the goods…I called the store spoke with the salesman we used (Stuart Wald) and gave him the info…the material on the sleeper and love seat was pilling and made the items undesirable…the bedding was not put together properly…. as it turns out the complaint was not registered correctly…..a service rep was sent here and was rude and very uncooperative…..all he wanted to do was leave….never bothered to review why he was here….a very poor experience and left a bad taste… Customer Service is your bread and butter and this was not very good… I spoke to a rep and expedited the issue and have yet to hear from anyone….
I worked at a…
Purchased a Foresthill Sectional 1.
5 years ago.
The "cuddler" cushion is sagging and badly wrinkled.
Even though the manufacturer, HM Richards offers a 5 year cushion replacement warranty, Raymour & Flanagan refuses to provide a new cushion replacement core.
sales person misguide me n not told me about promotional period and deffered interest .he told me for 36 months but i didnt know untill they charge me interest after i year.your sales person is a scammer.
Terrible delivery service!
Don’t waste your money paying for this.
Rent a truck and do it yourself!
I ended up doing the entire delivery and set up myself.
Nasty and rude customer service from store and delivery department.
First time I’ve ever shopped there and the LAST!!!
The store on Broadway and West 66th street is run in a very unprofessional manger by so called managers.
Every single one of their managers lie, are disrespectful and rude and give the customers a very hard time.
The sales people are nice and try to help but are overruled by these charlatan managers.
I bought a queen mattress with an adjustable frame.
They did not have one in the store to try out.
It arrived and the frame was very uncomfortable and it also came with a defective remote which the Manager told me would be replaced.
It is now 2 weeks and I have not received the remote nor a call or email from the manager.
I also asked them to return the adjustable frame but was told that they would not take it back once it was delivered.
What sort of a policy is that?
I have had…
On 11/17/2018, my husband and I purchased a Wetzel 3 pc Sectional Sofa from Raymour & Flanagan; first time customers.
Two weeks ago one of the seating section broke.
You cannot sit in that section at all.
My husband called to set up an appointment so the technician can come and try to repair the sofa.
First disappointment we could not get a scheduled appointment until July 20th.
Second disappointment, Now today, July 17th my husband received a called where they now are pushing back the appointment another week, July 27th.
I have a function that I was hosting at my home, unfortunately now I have to postpone it.
They had to reschedule the appointment because the technician that have my route had an unexpected emergency and that’s clearly understandable but for a major company like…
I purchased a mattress at your Big Flats store Friday 7/12/19.
I’ve been giving nothing but a run around every since on delivery.
Store says 7 days a week delivery.
I told them I’d be home all day Sunday.
They want me to take a day off work to be home for my delivery.
They want me to accommodate them, not them accommodate the customer.
It’s suppose to be delivered this Friday.
I told them several times I work until 2pm, after that time I’d be home.
The manager only wanted to argue with me stating it would be a morning delivery being it was a light day.
Also your adds state about the Big mattress sale with next day delivery!!!
What these woman that run this store don’t know is I was planning on purchasing all new living room furniture from your store.
Not Now.
Thank you for your…
I bought an $8000 Temperpedic bed on 5/28/2019 I bought 2 XL Twin mattresses after being assured they Would not separate Upon arrival I realized that was untrue so I immediately called and told them of my dissatisfaction and was assured it would be rectified immediately One manager told me I owed another $300 for restocking fees??
I calculated the price of the mattresses and found there was a significant difference in price ($1440) Calling again I said I would buy a sectional couch with the difference and told them the scu number This has been going on for far too long Customer service is deplorable and also unethical as I was being fleeced out of $1740 I was told by a manager yesterday that he did not have to talk to me as I am justifiably upset and frustrated so I assured him he did not…
I ordered some items from R and F and was happy with the customer service.
So when i found a coffee and end table i wanted made my Bernhardt i decided to give the sale to R and Fl, specifically a Salesman at the North Haven, CT store named Oscar.
He was so nice with my first order i decided to call him to place the order.
I could have ordered it from other stores but wanted to give the business to R and Fl.
At any rate I ordered the items over the phone with Oscar.
It took a real long time to come in, actually when i called to ask when the order would be in they said MID AUGUST.
I was really busy with my 90 year old ill, bed ridden Mom and put the tables on the back burner.
After looking at reviews and pictures i was worried about them matching my decor - i emailed R and F to ask…
Spent over 7000.
00 in one day on a living room set and two twin beds for my kids.
The first couch was broken. *Sofas that reclined*.
The coffee tablehas scratches.
They brought us new ones.
New coffee table has scratches and again sofa works when it wants to.
I paid a loy of money yo yhe Stroudsburg, pa store.
When spoke to store manager I was given 100.
00 gift card for your store.
I want compensation as this was a lot of money and not the quality to stand behind it.
I purchased a mattress, reference Ticket Number: 06269R4AHJK, located in Horseheads, NY.
I then ordered the platinum protection plan for my mattress a day later from customer sales rep “JULIE.” In the amount of $36 or $37.
Upon delivery of my mattress, I was not provided a mattress protector because they stated the platinum plan I ordered was for the adjustable base that I ordered as well.
I then spoke with the manager from the store who refused to honor me the plan because of their mistake.
He stated I would need to pay an additional $70 for their mistake.
I’m not happy with their service and very displeased.
Is there any way to fix this problem?
Any help with this would be greatly appreciated.
I bought a recliner from your Deptford NJ STORE.
I sleep in this chair because I am disabled and can not lie on a flat bed.
The chair is under warranty.
After waiting 8 days for a service call to replace the motor I was called by your people on the 8 th day and informed that it would take 4 more weeks for them to get a motor and then they would call and reschedule repair.
I keep saying I am disabled and sleep in it but get no help!
It’s been 2 weeks now and I’m desperate and in pain!
I need HELP!
This service is UNACCEPTABLE!
I expected much better service from your company!
That’s why I purchased from you.
I cannot even give them one star.
We ordered a bed that was delivered with a missing part.
When I went to the merchant to get the part, I was told to contact the manufacturer.
The manufacturer delivered a part that was not for the bed.
I went to the store on 2 occasions to get a part.
I was told that they would do a full exchange on the bed and I scheduled a delivery for June 14th.
I did not get a call scheduling the exchange and when I called, I was told that the exchange was never scheduled.
This has been a total disappointment from start to finish and it would appear that since I attempted to resolve this amicably that this is the standard operating procedure for this store.
I was billed in excess of my purchase and was supposed to receive a $65 refund, I kept calling the Jamaica ave branch and was given a run around.
The third call I talked to Adela and she was very rude and screamed at me saying it is not her concern that I am feeling like nobody cares.
I just want my money back.
we are older seniors (84 & 90). who purchased a mattress in sept ,2018.
So far we have had to replace 4 mattress for various reasons.
The first had a solid piece of wood all around it which make it very hard for us to get out of bed without having to slide on this wood.
Next one was deffective.
Weonly slept on it a couple weeks and it had a sink hole.or whatever you call it.
Next one made loud crunchey noises when we slept.
This fourth one is the same..
Service dept is again coming to check it out but I no longer want one of your mattresses.
I really would like a full refund so I can shop elsewhere.
We are not big or fat people so I do not know what the problem.
We don't want to go through this process again.
Please help us get our refund so we can get a quite nights sleep.…
Delivery call to me at 7:54 am to schedule delivery between 11:00 am and 2:00 PM same day.
This was tardy.
Delivery driver Never showed or called.
At about 2:55 PM, I called to complain and spoke to "Customer Care Manager " Diamond.
Employee #DMSR, who stated estimated time of arrival 4:30 PM.
They NEVER SHOWED.
I called "Diamond" again at 5;07 pm and all she offered was to reschedule and a nuisance gift card of $25.
00.
I refused the "de minimus" gift card.
Gross Neglience on the part of everyone.
A company that has an overall rating of only one star?
I think that you hve False Advertising, I don't think the people that I have dealt with are fully trained or are giving false information to tell customers.
I was told you did Veterans Discounts but when I tried to get it was told "not on sale items" Since about everything in your stores are considered on sale I find that misleading.
After threatening to cancel my order the manager did make it possible to get my discount.
I was told by two different manages, that on mattresses deliver would be the next day IF if I called before 8 the night before.
Today while in the store I asked to have my delivery the next day only to receive a call after I left the store to be told I would not get the delivery until Friday.
Today is Tuesday, what is wrong with this picture.
I am very upset with…
In 2014 bought a chair play at that time we purchased the premium protection plan.
Several occasions service was required on this chair.
Last time service was rendered was December 2017.
At that time the service company from Premium Platinum Service stated after this repair the "footboard" would have to be replaced.
Also at the time of the service I informed that we were relocating to South Carolina.
I was told the service, if needed in the future could be rendered Nationwide.
Approximately one month ago I called Raymour Flanigan for service on this chair again.
The customer service rep that I spoke with at the Stamford, CT office stated she would have to get back to me after she checks on the availability of the footboard that would have to be replaced.....
I heard nothing from…
I ordered two rooms of furniture from your white plains store totaling close to $5,000.
We told them when we ordered the furniture that the bedroom set was to be delivered to New York city, where delivery is a challenge.
Buildings only allow a two hour window when you can use the elevator.
The sales rep said he knew that and all we had to do was give the two hour limit we were given.
When they called to schedule the delivery my son told them he was given 12 to 2:30, they said they were coming between 9 to 12.
My son told them they could not come before 12, there answer was the schedule was already made and he was the first stop, just change your delivery day, now granted this was 3 days before the delivery, I can not believe that they could not change the time.
I then called the…
My complaint is that I purchased a large order in your White Plains store.
I purchased a bedroom set for my son and living room for myself the order was way over $4000.
00.
We told them when we purchased the bedroom for my son that the set was going to his apartment in New York City.
New York apartments are very strict about when and the time items can be delivered.
We told the sales person that we only had a two hour window when the items could be delivered, he said no problem just let us know what time we can work around it.
When they called to arrange the delivery time they told my son between 9 and 12.
My son told them no good he only had the elevator between 12 and 2, could they come closer to the 12, they said no that the schedule had already been made, now this was not the…
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Have you ever purchased a "rocker…
Have you ever purchased a "rocker recliner?
What did you expect it to do?
I recently bought one from Raymour & Flanigan that is absolutely NOT what I expected.
I admit I did not properly test the chair in the store but I expected it to recline and lock in position and rock when my feet were on the floor.
Instead, it rocks ALL the time in any position and does not lock in a reclining position.
In fact, the footrest part most often collapses and if, in full reclining position, it automatically returns to an upright position.
The store says there is nothing wrong with it and will not allow me to return it.
How can this be acceptable?
I have purchased 7 rocker/recliners from this store in the last several decades and have never had such an…
My bill was with Raymour and Flannigan.
I paid it one day late and asked what I had to do to get the late fee removed, and a customer service agent stated that I had to pay the bill in full.
So I paid the bill in full and a month later, I got a bill for 30 dollars of a late fee.
I called the customer service and they stated that it was an error and that they would remove it.
The next month, I get another bill with another late fee and when I called they transferred me.
The representative stated that they removed the late fee, what they did not tell me was that they only removed one late fee.
When I called the next time, Raymour and Flannigan stated that they could not touch the account, even though it was their error and the customer service with TD bank would not take off anything…