Raymour & Flanigan

99% standard APR. I have been trying to resolve this matter for over a year and a half and have gotten myself in a loop between TD Bank (finance company) and Raymour and Flanigan Store and corporate office. All I am asking for is to pay the price I agreed to on this furniture.

I have received the absolute worst customer service i have ever experienced trying to get this matter resolved. I was told by the finance company the only way to reach a settlement is to stop paying and then someone from collections will contact me to reach a settlement.

Well that backfired as I was charged 5 LATE fees in excess of $190 as well as compromising my credit score ( it was 875 when I purchased, now it is in the low 700s) which is adding to my frustration. I have filed 2 dispute claims, I have spoke with…

I am writing this out of frustration and disappointment!! I purchased two Lane Recliner chairs on November 23, 2016. They were delivered on December 3, 2016. We purchased the Platinum Protection Plan for our total purchases. GOOD THING I think.

Both chairs were a problem almost immediately. The springs in the back of both chairs broke. We had them serviced (brand new chairs at a cost of $590 each). One of the chairs springs broke again and they replaced the chair. Now it is Sept. 2019.

When you sit in one of the chairs you sink down. I called service in discuss. They came out to look at the problem and the service tech said it is not the springs but the foam filling in the chair is failing.

He was going to report his findings to the company. I received a call from Raymour & Flanigan…

I bought the Toby set about 4 months ago. I had 1 of the loveseat recliners break already. I was told I had to wait 14-16 weeks for parts. I then called the Clay store & they delivered a new one in 3 days.

Now I have a discoloring on my sofa. It looks all worn and has turned a light purple color. Store Manager calls me today & says he can't help me? This is not covered by the manufacturer? 00 on this 3 piece set. Now what???

My husband and I just relocated for his job promotion and went to Middletown Raymour to get new furniture for our new build home. Eileen was our sales person and when the house closed I went back to buy everything and thought since Eileen had everything on the print out that would be our grand total. So wrong.

I got stuck trying to figure it out for two hours. She said all items were on sheets giving grand total but apparently they weren’t. Then she never said how the kids mattress we got for bunk bed is actually an unsafe height for the top bunk so we had to spend an additional $240 on a mattress that fits the bunk bed. 72 which is ridiculous.

I’m due with twins in 6 weeks so of course we don’t have time to go somewhere else to start over and got stuck paying the extra. We are not happy…

I will never make a purchase with Raymour and Flanigan again. My experience in store was ok. Calls after, were horrible and inconsistent. I spoke with a gentleman over the phone after my in store visit. I questioned my items and the charges and also the delivery.

I asked if the delivery fee could be waved. The gentleman said it wouldn't be a problem and to ask when i called to get my delivery. 00 delivery charge. I didn't get a discount on my sectional. YOUR store employee marked the sofa incorrectly and due to YOUR error, i got the sectional for that price. NOT MY ERROR!

Plus, i was told previously by your employee on the phone that it wouldn't be a problem to get the delivery waved, now its a problem. I called back to speak with the store manager, Anthony, who I spoke with in store the…

THANK YOU for your speedy reply and resulution to this situation..

Mattress is defective and I called twice about problem. The mattress sinks in center and i wake up with terrible back and neck pain. It is a queen split mattress and 1 is firm, however the other is defective, not firm.

How can a technician test the mattress by simply putting his fist of it? Really.... you need to lie down on mattress to experience the customer experience and claim.

00 of my money how many others that just didnt come back just for your knowledge same day i left your place i went to cardis and found a set for 3800. sorry until this time i enjoyed doing business there thank you Rocco DAlessio

I PURCHASED A LEATHER LIVING ROOM COUCH AND LOVE SEAT FROM YOU IN 2012. I DIDN'T TAKE AN EXTENDED WARRANITY. BUT IT'S ONLY BEEN 7 YEARS I'VE HAD THIS FURNITURE AND THE CUSHION'S ARE WEARING OUT. YOU CAN VISIBLY SEE WEAR THE LEATHER IS COMING APART.

IN MY OPINION IT SHOULD NOT BE DOING THIS SO SOON. IN THE PAST I HAVE GOTTEN LEATHER FURNITURE FROM OTHER PLACES AND IS STILL IN GOOD SHAPE. WITH NO TEARING OR WORN SPOTS THAT ARE VISABLE ON THE SEATS.

AND I THINK THAT'S A TOTAL RIP OFF. SOMETHING NEEDS TO BE DONE ABOUT THIS SITUATION!!!

I ordered a couch months ago and put a $1000 down and now I am being told that that couch is not available and I"m getting the run around. I contataced the DM Sal Beghari and one of his associates from the King Of Prussia store and I asked 3 times for them to send me out a receipt and it never happened.

I spoke to Jamie who is in management at KOP store on 9-15-19 and she said she wasn't sure if the couch was still there, however there are notes on my records stating that the couch is still there I;m getting to go out of the country soon and they are giving me a challenging time and I asked Jamie to tell Jeff that I need something in writing and called Jeff today and he refused gave me another run around telling me he was off for four days there should of been someone that is covering for…

i ordered a special order item on aug 27th. i was told and is in writing that this order would be delivered sept 10th. i called a couple of times and was told it was due in on the 10th.

i called on the 10th which was 2 weeks. the girl didn't even know where it was. lied to me and then said it MIGHT be in the end of the week or beginning of NEXT week. i asked her why was delivery 1-2weeks, and all she said was special order.

i told her if i didnt hear from them by noon the 12th, i was cancelling order and taking business elsewhere. i called on 12th at 12:15pm and girl said they sent an email,WHICH THEY DID NOT, another lie. today thursday is only day to deliver to frewsburg, which by the way is 5 miles from them.

she then said they could NOT deliver on this day and would have to wait…

RAYMOUR AND FLANIGAN RENEGS ON DAMAGE THEY CAUSED

On July 28th, 2019, we took delivery of furniture from R & F at our Vermont home. At that time, our contractor was on the property doing work since we live most of the time in New York. R & F proceeded to back the delivery truck up into the house and caused almost $5000 worth of damage. The contractor notified us of the damage the following day (7/29/19). Photos of the damage were taken on 7/30/19 and we contacted R & F to report the damage since the delivery drivers never mentioned it to anyone. R & F proceeded to send out inspectors to the property to survey the situation a few days later. The drivers admitted to the delivery supervisor that they damaged the house. We then received an email from the delivery supervisor. On 7/31/19 we…

Repurchased another same sofa this past Labor Day from years ago. On that purchase also had Platinum Protection Plan... never used. This round we were upsold with this protection plan again by Lisa Resnick and floor manager Marcus with your Kinnelon NJ store.

I expressed my reluctance having had the plan previously and never using it... Lisa went on and on about basically it covering everything short of animal bodily fluids... My wife and I specifically asked human bodily fluids having a 5 year old, we were assured it was covered.

Once I arrived home I went through the order packet and found a leaflet dated 3/2017 where it indicates this is not covered. I called Lisa immediately.. she said it may be outdated material and she agreed to email me along with Marcus confirming human bodily…

received a phone call that chair would be delivered today around noon. when i called to confirm I was told there is no record of delivery today & in fact chair isn't even at factory. extremely upset - i changed my weekend plans based on your call

Nothing but a headache right from the start, however my most recent issue is waiting almost 2 weeks to get a cushion ordered. Mind you this is a cushion that 3 yes 3 service techs have already came out to look at.

Never replacing what actually needs replacing. Purchased the protection plan but honestly should've burned the couch the day I got it. Can not get a straight answer out of anyone. This company is by far the worst I have ever dealt with.

I ordered box springs that were damaged when I went to pick them up. I requested replacement box springs and free delivery since no one called to inform me of the damaged box springs. " Not only was this poor customer service once but twice and they were extremely inconsiderate of my time by having me wait for a delivery that they knew, when the store opened at 10am, was not going to take place.

Went to look at mattresses recently salesperson guided us through what they wanted us to see all we wanted to do is browse there mattresses piss poor way to do sales unbelievable trying to direct us towards most expensive one all we wanted to do is browse mattresses and get shoved through their process we have bought and furniture from Raymour and Flanigan before but this will be the last trip there

Case# Salam12510 Case Open Date: 4/4/2019

Worst customer service, I have parched over $10,000 furniture. When they deliver the furniture and damage my new floor and door. I opened a case with customers service and email sever time. Nobody got back to me. I contacted Manage name Ravindra somrah from home damage Queens office regarding this issue. He told me he's going to give a call but never did. Last 3 months, I at list called 20 times and a few emails but no response. Every time I call him, he ignores my call, ( he's in a meeting, busy, not here today, we left a message he's will get back to you), but never did. I am not ever going back to Raymour & Flanagan and Highly recommend others not to buy anytime from Raymour & Flanagan.

I was getting extremely anxious after reading all these complaints, so when I called customer service I was ready for an argument. That did not happen. The woman I dealt with was friendly and helpful. I made sure I was dealing with the corporate office.

I just bought a Milagro Serta Mattress, which was quite expensive. Top of the line. In less than a week, the middle began sinking and the springs were making noises. Obviously, it was defective. At first they were going to have a service tech come out and check out the mattress.

Then she came back on the line and said they would go ahead and do an exchange. Today is Thursday, they are coming on Monday. Hopefully, the new mattress won't have the same issues. I can only think that someone in corporate is taking notice of the complaints and…

The 2400$ dinning set I order was delayed from the 27th to the 28th in order to inspect it for damage, good so now we can have our party on the 30th. ) So why bring the table? What the fu**??

While speaking to a manager he informed us the chairs were not damaged they were shipped to a different store. Is this a joke? We anticipated spending up to13,000$ to finish refurnishing the rooms and living rooms in are home.

We have lost entire confidence in your company from order to delivery we have had issues. Contact me ASAP with a solution. Thank you

I purchased a queen size mattress from R&F on June 1. After a couple of months, I notice that I was getting back pain when I got out of bed in the morning. I continued to experience the back pain and decided to call R&F and see what can be done about getting a more firm mattress.

I spoke to the manager at the 66th St and Broadway at the New York City location. He was kind enough to help me chose a better mattress. I also explain to him that my anniversary at my job was coming up and I would be receiving a monetary gift and that I wanted to use some of the gift to help me purchase a better mattress.

I asked him would I be able to use that money which would be on a American Express gift card to make payments toward my bill. " I then went ahead and bought the more expensive mattress with…

It's a shame ...my furniture cracked in 2 years...and I still have to pay for return and exchange

Some of the salespeople seem to be accommodating in their approach to make a sale .... But inexperienced in the industry. Ultimately, that's All it Is - - they know the product Does Not meet your specifications (size wise), but convince the consumer there are ways to make it work....

Pretending to be concerned w/customer satisfaction, but it's Just to Make the Sale. At delivery, you are dissapointed with No furniture (because it won't fit your space), & they ask you to hold off to see if they can appease you w/other options.

YOU have to call back - - they don't follow-up with you (to let you know there's nothing else that will work). Now you're back at square one & they're holding your money, which is another fiasco .... Taking forever to Get your Refund. BEWARE!!

I had the worst experience with Raymour and Flanigan. I purchased a bed on Friday 8/16/2019 and was promised delivery on Monday 8/19. The bed came Monday with a broken foot board and the wrong support beams for the middle of the frame.

I was told they will order the beams and try to get it to me within 3 days. They took the broken footboard and the incorrect beams and left a partially assembled bed in the middle of my bedroom floor and the mattress up against the wall blocking my bathroom door.

I called the delivery manager to try and get more accurate delivery info. I was told Wednesday instead of Thursday which I was still not ok with and was Not tolerating. I was told I would be credited back $100 for delivery.

After expressing my extreme frustration I was told someone would come out…

J. Needless to say that I didn’t purchase any furniture from your store. Don

I sent an email and I called 4 days in a row. Awful customer service!!!! Garden city, Carle place, valley stream stores. I can send you the email I wrote. It’s too long to rewrite with less than 100 words.

Purchased sofa from Fulton Street store in Brooklyn NY in April 2019 for my upstate house. Was redecorating for party for daughters college graduation. Scheduled delivery for May 6th, needless to say never received sofa. Driver told store I refused delivery, which was total BS. F.

called the day of delivery stated furniture damaged, would I be willing to take a loaner, qgreed on loaner sofa and rescheduled for the day the day of my daughter's graduation, only to receive a call during graduation ceremony stating that the loaner sofa is damaged. F.

stated that I can pick another sofa because the sofa would take longer than expected and I didn't have to pay the difference and shipping would be refunded as well as a discount. Very optimistic, and didn't really want to, but I but picked…

Fireplace ordered came in damaged twice. I’m in healthcare and had to reschedule my patients 3 times. Askedmanager in Wilkes barre for 20% discount to accept the damaged fireplace in interest of time and money and he refused. I think his name is Gary.

Long time customer very very disappointed. I don’t think I’ll shop there ever again. No consideration of busy schedules and patient care.

I purchased a mattress with a 10 yr factory warranty from Raymore and Flanigan in 2013. In 2019 it was determined, by Raymore and Flanigan that the mattress had become defective and said that I could replace it within the same class and company but there would be an up charge of $1,000.

I then contacted Beautyrest Mattress warrantey dept. and their warranty has no up charge unless the change is for a higher grade product.. Raymore and Flanigan refused to comply with the warranty After subsequent calls to Beautyrest, they intervened in the dispute and I was able to get my new mattress from Raymore and Flanigan with no extra charge.

Raymore and Flanigan does not follow manufacture warrantees but goes by their own rules. Beware when buying anything from them

3 year old Recliner of sectional wasn’t working properly. Called and had platinum service come out. Thursday 8/1 He came and jiggled wires and said they were loose. 10 min after he lift recliner would go down again. I called him and he came back and said maybe a bad switch that he will check to see if they have it in stock they would call me next day to let me know

On Monday 8/5 I still had not heard anything so I call to follow up. Well according to the system I was happy with service and it was closed out and nothing ordered. So I explain what happened, she says she will look into it and call me back by end of business....I never got a return call.

Tuesday 8/6 I call back and speak to someone and explain everything that happens. She apologies and said she would order the part.

Today…

Your an American company advertising in America: DO IT IN ENGLISH NOT SPANISH . Never buy from you.?

I could not have been more pleased with my experience with this company AND the customer service which followed it. I not only bought several great pieces of furniture for my daughter’s apartment in NYC but I was particularly pleased with the follow-up to my purchase. Outstanding!

I am truly disgusted with the quality of the furniture I purchased at Raymour and Flannigan in Secaucus NJ. 00 in furniture and have had 3 pieces actually break since June!!! Our recliner/ rocker needed a repair man to come out and repair.

The chair was stuck in up position and we had to cancel our company coming. Our sofa the prongs snapped off the plug to charge the chair. The repair man just left for the bad of the bed we purchased The screw on the leg is totally bent.

How the hell could that happen? Your furniture is junk. I think that store sells seconds. The repair man left he couldn’t repair the bed! My wife slept in the bed a total of 5 nights and is now on our couch!

I will never purchase furniture from your company again If the bed is not repaired we are seeking a lawyer!

I purchased furniture from your store I spent a lot of money. On July 3rd I purchased a lamp that first off didn’t know I had to put it together myself. Since the day I got it it has worked along with other damages on other furniture I bought.

But the lamp hasn’t worked the store is out of stock on it . I want them to pick it up and give me a store credit as it’s been 5 weeks they want me to wait until it comes back into stock not happy about this just want them to come get the lamp and give me store credit .

I was very disappointed in my purchase at Raymour and Flanagan . As I never spent this much money on furniture thinking it’s good Quality Furniture almost everything I got was damaged and the guy said to me it’s on the bottom who’s going to see it really .

I don’t want damaged…

I purchased a sofa, love seat, BarcaLounger chair and kitchen table and 6 chairs. The table and chairs don’t fit in my kitchen. I am in the process of renovating my kitchen and found I can’t get my appliances in with the table and chairs.

I have been calling for 5 days and had no return calls for 3 of the days. On the 4th the manager answered the phone and he was supposed to get back to me in a couple of hours. No call back.

Today I called and the manager was argumentative and rude. I still no answer about returning the set. I am very upset and wanted to buy more furniture but am feeling like I can not do business with Raymour & Flannigan

oney aspect then how I. Not hearing from anyone after someone and to check the leather pieces, at this point I want all my money back!! Take these pieces back give or sell them to people who don't care about the money or what they bought, I over the years I have bought many things from your company, never had this problem!!

I ordered a mattress over the phone with Shari Platt. She told me that your company will take away my old mattress. The delivery men refused to do this. I tried to call Shari Platt but all I get is a recording. I feel lied to.

You will never get my business again.

My husband and I saw a table and chair set. We told the salesperson we wanted the table. 00. When he took the ticket out. He said the sale was over but we could get it at that price cause we seen it for that price and the tickets were not changed.

We ask could we go jome and measure to make sure and still get it for the sale price. He said yes. He also said he would be off for two days. We waited so he could get the commission.

We called the day he came back to say we were on our way over. When we got there he said he had to call his manager to ok it but it would be no problem. He came back with manager .

She ssid she could not give at sales price but would give 150 off instead of the 300. We just said thank you but no and left. We are very upset to be denied something that was…

2 years ago I bought 2 power-lift recliners 1 with massage and heat and purchased service contract for both chairs. My chair has had to be repaired twice and they don’t come to see what needs to be ordered. They order parts before they come and then they find out its wrong and have to reorder.

The chair my wife uses the heating element doesn’t work. They came and changed the control switch and when he was doing that, the first switch started smoking. He put another switch on. The heating element still doesn’t work. We are told that as long as the light is on the element is working.

My wife had it set to high and at no time was there any heat in the chair. 00 for 2 chairs and the extended warranty policies and as far as I can see, it’s a farce. We will never buy anything else at your…

My experience with Raymour and Flanigan has been a horrific and degrading experience. I purchased furniture (sofa and love seat) from your Paramus Ni store. Furniture was delivered damaged. Mr. Evan the store manager in Paramus Nj,agreed to help and referred me to the NYC location at West 66 Street and Broadway.

I visited that location and was treated with such profound disrespect and discrimination by you store Manager Jin. As soon as I entered the location and was introduced to Jin and I expressed that I was referred. Mr. Jin’s response was”.

” As to say that people that look like me , people of color cannot afford their furniture. I contacted your customer service to file a complaint spoke with Justin and he affirmed that a representative would contact me .

I have yet to receive a…

You pulled a BAIT N SWITCH on my wife based on online advertisement even filed Customer Code: ANDRK17514 Ticket Number: 07229ZOJGJK Order Date: 7/22/2019 Delivery Date: 2/2/2049

Email: [email protected] Sales Associate: Melanie Poirier The Manager SUSAN refused to even make good on this deal - a floor model no less and leaves me no choice but to also file a complaint with the Massachusetts State Attorney General's Office - for unethical sales practices. I did call SUSAN direct and her attitude and demeanor were coy - if this is the type of Manager's you hire then I will never set foot in another store ever again. Social Media is a powerful tool - your Manager Susan utilized it to pull in customer's then backed out of her own deal. Computer error is unacceptable as a human input…

The store on Broadway and West 66th street is run in a very unprofessional manger by so called managers. Every single one of their managers lie, are disrespectful and rude and give the customers a very hard time. The sales people are nice and try to help but are overruled by these charlatan managers.

I bought a queen mattress with an adjustable frame. They did not have one in the store to try out. It arrived and the frame was very uncomfortable and it also came with a defective remote which the Manager told me would be replaced.

It is now 2 weeks and I have not received the remote nor a call or email from the manager. I also asked them to return the adjustable frame but was told that they would not take it back once it was delivered.

What sort of a policy is that? I have had several…

On 11/17/2018, my husband and I purchased a Wetzel 3 pc Sectional Sofa from Raymour & Flanagan; first time customers. Two weeks ago one of the seating section broke. You cannot sit in that section at all. My husband called to set up an appointment so the technician can come and try to repair the sofa.

First disappointment we could not get a scheduled appointment until July 20th.

Second disappointment, Now today, July 17th my husband received a called where they now are pushing back the appointment another week, July 27th. I have a function that I was hosting at my home, unfortunately now I have to postpone it.

They had to reschedule the appointment because the technician that have my route had an unexpected emergency and that’s clearly understandable but for a major company like Raymour…

I purchased a mattress at your Big Flats store Friday 7/12/19. I’ve been giving nothing but a run around every since on delivery. Store says 7 days a week delivery. I told them I’d be home all day Sunday. They want me to take a day off work to be home for my delivery.

They want me to accommodate them, not them accommodate the customer. It’s suppose to be delivered this Friday. I told them several times I work until 2pm, after that time I’d be home. The manager only wanted to argue with me stating it would be a morning delivery being it was a light day.

Also your adds state about the Big mattress sale with next day delivery!!! What these woman that run this store don’t know is I was planning on purchasing all new living room furniture from your store. Not Now. Thank you for your time.…

I bought an $8000 Temperpedic bed on 5/28/2019 I bought 2 XL Twin mattresses after being assured they Would not separate Upon arrival I realized that was untrue so I immediately called and told them of my dissatisfaction and was assured it would be rectified immediately One manager told me I owed another $300 for restocking fees??

I calculated the price of the mattresses and found there was a significant difference in price ($1440) Calling again I said I would buy a sectional couch with the difference and told them the scu number This has been going on for far too long Customer service is deplorable and also unethical as I was being fleeced out of $1740 I was told by a manager yesterday that he did not have to talk to me as I am justifiably upset and

frustrated so I assured him he did…

I ordered some items from R and F and was happy with the customer service. So when i found a coffee and end table i wanted made my Bernhardt i decided to give the sale to R and Fl, specifically a Salesman at the North Haven, CT store named Oscar.

He was so nice with my first order i decided to call him to place the order. I could have ordered it from other stores but wanted to give the business to R and Fl. At any rate I ordered the items over the phone with Oscar.

It took a real long time to come in, actually when i called to ask when the order would be in they said MID AUGUST. I was really busy with my 90 year old ill, bed ridden Mom and put the tables on the back burner.

After looking at reviews and pictures i was worried about them matching my decor - i emailed R and F to ask what…

00 in one day on a living room set and two twin beds for my kids. The first couch was broken. *Sofas that reclined*. The coffee tablehas scratches. They brought us new ones. New coffee table has scratches and again sofa works when it wants to.

I paid a loy of money yo yhe Stroudsburg, pa store. 00 gift card for your store. I want compensation as this was a lot of money and not the quality to stand behind it.

The salesperson Faith Wyckoff at the Garden City location in NY was deceptive when purchasing our furniture recently at your location. She told my husband, William and I that we only needed one battery back for the loveseat we purchased.

I paid the additional $100 dollars. We received the item and when we went home all the pieces were not there- or so we thought. We were told that we needed to purchase another one- another $100. I am completely disgusted because she did not say we needed two.

She said we only needed one. So I am burning gas going back and forth to this location because she failed to do her job correctly. Yet she made commission off of our recent $5,000 purchase. We also purchased bedroom furniture well over $10,000 with her.

She lied and I want you to make it right. I…

Absolutely horrible customer service. Purchased an adjustable base that broke within 3 weeks. Tried to get it serviced and they said the first possible day was 2 weeks Out which is unacceptable. I then call the Woodbridge store to talk to a manager.

Was told the manager is with someone and they should be right on the phone. Was put on hold for over twenty minutes to be told that they are still too busy to talk too, that the manager will call back The store manager in Woodbridge never called back..

Called again and finally got a repair date that was 5 days away. Never got a phone call from the service company that they cancelled the appointment. After not hearing anything from anyone from either the store or the warranty company for over a week we get a phone call from a technician saying…

Been shopping at this store for years and products and service going down hill. On 6/28/19 my daughter and I visited the store in Newington, Ct. We were shopping for a mattress. The salesman asked us if we wanted to purchase sheets.

My daughter asked to see what they looked like and we were shown a very small image on their tablet. We finalize our purchase and the only thing we were told about the return policy was that the mattress can be exchanged for another one for free within 30 days.

After receiving our order on Sunday 6/30 we noticed a hole in the mesh of the adjustable bed and the retaining bar for the end of the bed was not fasten properly. The sheets were also not what was expected.

My daughter brought the sheets back to R&F in Newington and was told by store manager, Moe…