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Postal Service

1.0
280 complaints

Complaints

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Rosemary O Burns

Aug 15, 2019
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We live in a secure building Post office has a key and on Sundays for Amazon packages they drive by and don't stop. not even a pink slip. we wait sometimes. ty Rosemary Burns

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mark atwell

Aug 12, 2019
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I mailed 3 large envelopes first class certified at the Tioga la. postoffice on 7/25/19 two to IRS an one to La. dept of revenueIrs was recivied on 7/29/19 the one for the La. dept of revenue has still to be delivered show it left tioga ,went to shreveport for sorting left there an went to Baton Rouge was there the 29th La.

dept of revenue is in Baton Rouge. 00pm got answering machine this a important tax issue an should have been there on 30th at least I need your help in this matter it shows to still be in Baton Rouge.

any an all HELP needed thank you.

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nydia s

Aug 11, 2019
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9400111699000681120424, this package has been all over the Atlanta GA area stuck in a loop, 5 days stuck in thus PO. terrible service , and then charge all this money. you all are a disgrace for service.

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Bernaldine McClung

Aug 7, 2019
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Good afternoon, over all this writer is much please with your service over 40yr.

However there is a New Postal Person is much, much, much, disrespectful . July 10 blocked driveway at 13130 Kilbourne, st. (cross streets are Dickerson/ coplin) This writer brought this matter to his attention to no avail, He walked a cross my lawn with flowers, brought this to his attention to no avail.

The postal person is a young black mail with a earring is ear. The other postal person are a young female much respectful, and mature mail much respectful. This writer will follow up at the French Road & Gratiot. Warm regards Bernaldine Clinical Therapist

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Cathy Wheeler

Aug 6, 2019
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My name is Cathy. / a cane, & I use wheelchair for long distance. I live at Lockwood of Davison on M-15 in Davison, Mich. I use a wheelchair for long-distance and I walk w/ a cane in my apartment.

The problem I'm having is receiving a package when I order something. We used to get a yellow slip in our mailbox that we had a package to pick up at the office. Now, we just go to the mailbox at 8:30am every day. . until our package arrives! Why?

How am I supposed to know when my package is going to arrive? If you want to discontinue leaving us the paper, please call 810-412-4206 when a package for Wheeler has arrived. I'd rather go to the office once to pick this up, rather than going to the mailbox every morning, just to not receive the package! Okay? Any questions, can be…

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Gloria Chasey

Aug 6, 2019
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I received a package in my development parcel locker. When I pulled it out it was in a bag with a note on it that in processing this happened. It was wet and had clear slime on the inside and outside of the bag.

It got on my work clothes and had to go back home to clean it off and call the local post office. I called and the lady that answered the phone was rude and called me clumsy to get it on me and when she didn't want to talk to me anymore because she said I was yelling I asked her how she would feel pulling this out of the box she hung up on me and

when I called back she had am attitude and she had me on hold for a while. The postmaster said she was off on the weekend and had to talk to the supervisor. She came back on the phone and told me that there was a big bin that was like…

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Kenneth Dawson

Aug 5, 2019
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I Live in Springville CA 93265 and I am Always! getting mail in my 37757 Rio Vista Drive mail box that is for some body else like today I received a mail for a Ron Carson at 52757 Redwood Drive Springville CA and

"Every Week" I receive mail that is for somebody else at a different address and every week I have to take mail back to the Post Office in Springville CA and last week there has been a Dozen people that have been getting Wrong Mail and some of them are somebody else's checks.

The Springville Post Office is Not Doing a Good Job! and the US Post Office Chief knows these are and have been happening and does nothing about it! which I think he should be replaced with somebody that would get everything operating normally.

I have just retired from the US Bureau of Reclamation and I…

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David Pancho Gonzales

Aug 5, 2019
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The postal man first knock on my door.I responded I am coming after I said that then he rings my doorbell I open the door and told him that I Mentioned that I responded to him that I was coming.Why knock first then ring my bell.It NOT that important to knock then Ring my bell.And he responded very rudely.I don't want that mailman to deliver my packages.Plus HE Stuffs my postbox so tight with mail I can barely get it out without ripping it open.Thats BS.

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james beckenhauer

Aug 2, 2019
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where are the grocery and coupon packets?? this is thursday and they are not here yet?? many weeks are almost as bad. i live in apartment complex and know if they come in by looking trash can next to postal boxes. trash can be quarter filled with coupons and none in my postal box?? are they just trashed?? this is the last adress to deliver and they may be late so they may be trashed??

89431-4738 hope this is not trashed james b

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Irene J. Smith

Jul 31, 2019
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The notice indicated that was the final notice and would be returned to sender on August 4, 2019. This was the first notice that I received, I went to my local post office on Momday, July 29, 2019 to retrieve the letter.

The counter clerk looked for the item, but did not find it. She was very courteous and provided the manager's numbers, since he was unavailable. I called on Wednesday, July 31, 2019 and after speaking with one gentlemen, he directed Ms. Hibbler to assist me.

Though very professional,and pleasant, she coudl not locate the letter either. She indicated it possibly was inadvertently returned to the sender. Please provide a response.

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Marvin Brown

Jul 30, 2019
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The mail in my area have not been delivered 3 days I went to the Hamilton Grange station on 146th street between Amsterdam and Broadway I spoke with the supervisor at 8:30AM this morning 7/30/2019 whose name I did not get about the situation her reply was very negative her response was you will get your mail and people do take vacation and they are short staff her attitude was very nasty about it so I left because I refuse to argue with her I want to know is this the way your staff have been trained to deal with customers.

PS Thank you for your attention in this matter.

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Bryon f Sidwell

Jul 27, 2019
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There are some things I can accept, not that I should have to, but there some things that are totally unacceptable. I can accept a postal carrier with a bad attitude, an occasional miss delivery, and constantly late delivery, but I cannot accept a carrier that fails to pickup mail that I placed in my mail box with the flag raised. When I have mail that I need mailed and it doesn't even get picked up by my postal carrier then of what value is the us postal service?

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Tina Riley Delivery address: 1117 Cardinal Ave. Metairie LA 70003 504/733-8606

Jul 26, 2019
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I ordered a package on-line in April 6, 2019. I checked with the company on May 17 as I never heard from the company nor received the package. When I sent a request an online request to the company of the status, they wrote back that it was delivered April 24, 2019 @ 12:27 pm.

They provided me with a tracking # LT534837295CN and told me to contact USPS to find out what happened to the package. May 20th, I went to the Park Manor post office on Veteran's Blvd. Metairie and was told to call the supervisor as the tellers could not help me.

They gave me Don's cell # 504/780-0724. I left and went to call him from the parking lot and he told me he could not help me that I needed to go to the main post office. I went to the main post office on 17th St.

in Metairie and spoke with Supervisor Eric…

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David Wuellner

Jul 25, 2019
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We had mail held for three days (July 15-18). The held mail has not been delivered. Today is July 25. We contacted the center were it was held and were told they do not have any held mail. We spoke with our mailman, he said he would check, but he has not delivered the held mail.

Where would the mail be stored if it is not delivered.. Gahanna has received many complaints and been investigated. The problem has not been resolved. Who should we contact to fin our mail?

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Shelby D Steele

Jul 24, 2019
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I have filled out two change of adress on two people to discontinue their mail to my address! I put (which was suggested) a card taped inside my mail box who can revcieve mail at my address. Either the Post Office did not receive the address changes or have ignored them, also the mail carrier has ignored the card taped in my box. I would like this resolved!!!!

Thank you

Shelby Steele

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Andrew Wingo

Jul 24, 2019
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I continue to get store circulars, even after I have opted out of receiving them. I have found them addressed to a house on another street at times. I have stopped a few mail people. Today at 11:45am, I received a circular addressed to 3109 Dunaire Drive, I lived at 3115 Dunaire.

I observed the woman who was delivering the mail had parked her vehicle in front of my residence and was walking back to her truck. " I told her I don't receive this and it was not addressed to be delivered at this residence but belonged next door.

She was clearly irritated and reluctantly took it and drove off. If she doen't want to do her assigned job, please find someone that is interested in delivering the mail correctly and not suggest that I throw mail away.

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Brandon Kaser

Jul 22, 2019
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Multiple items in our neighborhood are not put in the correct package boxes (single site delivery boxes with bigger boxes for packages). Today I have an item that says it was delivered to 48 white Bay Drive in St Augustine Fl with a tracking number of 9400110200847178002510.

I checked my mail and had a key for box 3P. Not to my surprise, when I opened the box it is empty. So now I have to check with my neighbors to find it. This happens ALL the time.

No one answers when I called the Midtown Annex that handles our mail. Extremely frustrating!!!

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Robert J Osenkowski

Jul 21, 2019
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mail on this rout is deliverd to the wrong boxes very often, every one on this street has to bring the mail to it's rightful owners. I have had some of my bills and payments lost and charged late charges for late payments.

all I'm saying is that we don't get paid to deliver mail. I wish someone could look into this problem. Thank You

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Leila Zimmerman

Jul 20, 2019
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The postal clerk who is usually scheduled every day is extremely unpleasant. When I asked him his name he said his name is Troy but he never wears a name tag so I do not really know. His attitude and demeanor are remarkably rude and offensive.

He is rude and his attitude is that we, the patrons, are a bother. Something must be done about this! It has gone on for too long! Where is management? Who thinks that this is acceptable? He regularly barks and shouts at the patrons.

He is 100% intolerable to deal with. People cower or shudder before they have to go in. We would all rather not deal with Troy, but if we must, then train him and coach him to be a better employee instead of forcing us to go to neighboring post offices because we are avoiding getting treated in an abusive manor.

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Karin Benamou

Jul 16, 2019
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I mailed a certified letter July 5 with birthday card, gift card and check from the Atascadero, CA post office, destination Spicewood, TX 78669. The letter was received the same day in the Santa Barbara transfer station. After that the letter could not be tracked anymore.

I filed a claim on July 13, Claim number CA143A02181. I received a call on July 15 from the Marble Falls, TX post office that they could not locate the letter there and basically that was the end. The post office did not make any more efforts to contact me as to the whereabouts of the letter.

I refuse to let this matter rest. I believe that there is stealing going on in the Santa Barbara post office, as my son had similar experience when he sent something from Texas. All tracking stopped there. I insist that further…

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SANDRA OJANOVAC

Jul 13, 2019
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The mail person keeps delivering my neighbor's mail to me and mine to "I don't know where" !! Yesterday, my neighbors all had their mail in another neighbor's mailbox. I had the mail of "three" different people in my box.

But NONE of my own mail. I am concerned about where MY mail may be going. In the nearly twenty years I have lived at this same address, I have never had this problem. This has been going on for at least the past 6 months or more.

PLEASE, I hope you can correct this. My address is 6704 Sloane Place, Naples FL. 34104

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nathan l betty b medlin

Jul 5, 2019
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I have not received a bank statement in six months just got my water bill post marked 6-26-19 to day is 7-5-19

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Ameriprise Financial

Jul 1, 2019
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As a company it's extremely important to receive our mail in a sufficient amount of time. We have noticed that another person is receiving our mail. They collect a pile and then bring us this pile of mail. Some of which is over a week old.

Some of these are checks that are in the 6 digit range and need to be deposited in a certain amount of time. All I am asking is that our mail gets put into our PO Box which I think is not too much to ask.

This hasn't been going on for a week or so. It's been happening now for quit some time. Please correct the issue as soon as possible. We would appreciate it. This is happening at the Marshfield, WI post office. Thank you

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Margaret Avila

Jul 1, 2019
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I was expecting a delivery on Sunday by USPS which I have done before. I waited all day & kept checking the lobby. The person delivering sent me an email stating they tried to deliver my packages & could not get in the front door. Wrong!!

I live in Tabor Mill Apts. which houses 151 apartments & deliveries happen all the time. The front door is accessible all the time. You have to use the machine in the lobby to find person's name, & call them.

I would have buzzed them in. Instead they left. Very little effort! Amazon guaranteed 2 day delivery & when I tracked the delivery it says not until July 3rd. Not happy.

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Dewey Porter

Jun 30, 2019
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I live in a 114 unit apartment building connected to another 114 unit building. Both buildings have 8 floors, but have different addresses. One buildings door faces south, and other faces north. One door is southeast, the other northwest. One is 35700 e michigan ave wayne mich, the other 35800 e michigan ave.

48184 is the zip code of both. I live in the 35800 building, and at least once every couple of weeks receive mail that should have been delivered to the 35700 building. One day I received mail for two different apartments that are in the other building.

This morning while leaving my apartment I see two letters taped to my door, with a note that they were delivered to the right numbered apartment, but to the wrong building. One letter was my bank statement, the other a loan…

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Robin Thomas

Jun 29, 2019
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Very poor delivery service. Today our neighbor got ALL of our mail. Quite often we either get someone else’s mail or they get ours. Our bank statement was evidently delivered to someone else and put in our box later on a Sunday.

I guess from a neighbor but it was opened! I have watched this person and she is always on her cell phone.

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donnie barnes

Jun 25, 2019
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I do not get my mail ,my mail does get is not delivered to the people or co. I send it to meaning my bills are not paid.i get other peoples mail, I go to the postoffice they never admit any wrong on there part I just want my service right ,I have been at this address for 40 years why can I not get some help?

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joseph r lourey

Jun 18, 2019
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I posted a change of address in our mail pick-up box. The form was never submitted to the post office servicing our area (34243) by our postman and the address was not changed. Today I discovered that our old box was full and nothing was forwarded.

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Donna

Jun 17, 2019
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I was expecting a Delivery from Amazon on Saturday, June 3rd.

However, while I was waiting all day for it, I received a text on my phone indicating no one was home, which is a lie, since I didn't plan anything on Saturday just so I would be home for the delivery, no one rang my buzzard or even my door bell of my apartment.

I then, scheduled to have my package be redelivered on Saturday, June 15th, which I received a confirmation no. USR89046872, which again no one showed up and I was fuming since again I didn't make plans, just so I can receive it.

This is extremely poor service.

Also, as I'm typing this, I'm on hold with USPS for 55 mins. and counting so far. You phone service is also terrible. If I was able to give you no stars, I would so this is why I'm only giving 1 star.

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DAVID S MAZUR

Jun 13, 2019
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WHERE IS MY PACKAGE-#9450209699938498881438??? TRACKING INFO SEEMS TO SHOW YOU DON'T KNOW WHERE IT IS. THIS WAS SUPPOSED TO BE A FATHER'S DAY GIFT OF ANTIQUE BOOKS THAT WILL NOT ARRIVE ON TIME. WHO WAS THE POSTAL IDIOT WHO SENT A PACKAGE GOING FROM MICHIGAN TO MARYLAND ON TH EAST COAST TO MIDWESTERN STATE OF IOWA.

THIS EMPLOYEE NEEDS TO BE WRITTEN UP. 00 IN SHIPPING FEES. I WANT THIS MONEY REIMBURSED TO ME FOR THIS BLATANT SCREW-UP SINCE JUNE 7, THIS PACKAGE SEEMS TO BE WANDERING AROUND SOMEWHERE IN THE US. BUT TRACKING DOESN'T SAY WHEREIS THIS PACKAGE TOTALLY LOST.

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Nathan P. Jilek

Jun 12, 2019
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I am a resident at 2819 Krenek Ct. Rosenberg, TX 77471. Over the past year I have had at the very least a dozen packages lost or delivered to the wrong address. I have complained to the manager every time since the 3rd package was loss or miss delivered. Every time this happens (which happened again today) I am told by the manager that this will not happen again, yet it always does. This is what I was told by the manager last month when another package was lost. Every time this happens which is about monthly, I have to take the time to drive to the Rosenberg TX Post Office (because the Rosenberg Post Office will not answer their phone) to try and find out what happened, because the Rosenberg Post Office will not do their job properly.

Over the past 40 years I have never had a problem with…

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raul arroyo

Jun 7, 2019
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No response from Customer Support. The majority of mail was delivered to my address during a Hold Mail period. I'd like to prevent this from happening again. A response advising me on how I may ensure that the Hold Mail process begins would be appreciated.

Hold Mail period was 22 May to 30 May. Confirmation # CAH345971054. I e-mailed Customer Support upon our return - 29th of May. I return 1 day prior to end of a Hold Mail period just in case the mail is delivered on the end date.

However, to my surprise, I found my mailbox stuffed full of mail. I also visited the postal station to pickup whatever mail had been held back. Yes, there was a handful of mail and one small package at the station as well.

So, if you don't mind, I'd like to know what, if anything, I can do to ensure my mail is…

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carlton king

Jun 7, 2019
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Paid a company for Graduation pictures envelope clearly says pictures do not bend, But my mail carrier from the 83rd St. office can't read because they bent the package then had the nerve to be rude. SERVICE IS JUST AWFUL.

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Jim Luna

Jun 6, 2019
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Confirmation or Tracking Number 4205690192023901007571000000611581 Additional Case Information ca143197483 I am getting no help from the local post office you sent my case to. need help finding return package to get my refund for item purchased. I have had an E-mail from a local post and they said package never left post office I took it to.

I did not send the complaint to them the people at the 1-800 # did. Lisa Pritchard said she was closing the case

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spencer lande

Jun 4, 2019
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6/4/2019 made an attempt to retrieve a package with a yellow card and was treated like a thug by a female with dirty blond hair and glasses. refused to give her name and yelled throughout the post office at me.

it was in fact the Arizona city post office mistake by placing this yellow card in my box number 2389. she was very rude and said she gave my package away to another man. illegal at that. she yelled this at me.

left post office very upset and angry. never apologized or showed any respect towards me a customer.

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pauline mccarthy

Jun 1, 2019
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I had requested no delivery of mail for the period 5/23 to 5/27. i also asked one of my neighbors to check to make sure that there was no delivery.

However, my request was not completed and i had a lot of mail in my mail box. This has happened before and i did nothing. Now i want to know why?

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Amanda atwood

May 22, 2019
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Mail lady refuses to deliver my mail because she says she has no route card. I have mail and packages being held at the post office and I have filled this card out 2 times already. I'm sick of it.

They lose the card and refuse to deliver??

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Kathleen Lynch

May 10, 2019
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I contacted you back in March and was told that if my concern fell within the OIG's scope of responsibility that I would be contacted directly but if not, I would receive no further communication from your office.

I then got a message saying that my concern did fall into the scope of responsibility and would be contacted and I have had NO CONTACT at all!!! Yesterday I got a notice of what mail I would be getting yesterday and yes one was I bill I was waiting on. I NEVER GOT ANY MAIL DELIVERED TO ME YESTERDAY. IN THE MAIL TODAY IT DID NOT EVEN HAVE YESTERDAY'S MAIL!!!

I was complaining, the first time that several of my mail delivers were too busy talking on personal phone calls that they were not even paying attention to what the hell they are doing. I have the RING doorbell and I have…

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ray hiatt

May 8, 2019
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louis Mo. 63116

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Kay neal

May 8, 2019
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My package was not delivered on time. it was supposed to be there yesterday by 3 pm. My grandson called and said he didn't get his cake. I have called and now they tell me it won't get there until Saturday.

Why make people pay so much and then it's not delivered.

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Randy Haufe

May 7, 2019
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Dear Sirs;

I mailed 100 post cards on May 3rd. Due to the size of the cards, the postal clerk required me to purchase 1st class stamps instead of the discounted post card stamps. The post cards announced an event scheduled for May 5th.

The post cards were for local delivery (less than 5 miles from the post office), yet they did not arrive until May 7th, depsit ebeing told by the clerk that they would be delivered on May 4th.

This is unsatisfactory - especially when you make I paid for first class postage. There is no reason why it should have taken so long to deliver these cards just across town. If you are not going to deliver the post cards the next day - then don't make the customer pay for 1st class postage.

Thanks Randy Haufe

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Peter Fischer Sr

May 1, 2019
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Every time I receive a package the box is practically destroyed and its contents damaged. In addition I do not appreciate the uncaring attitude of the individual that delivers it, and I have a specific example. I am not the kind to complain about every little failure but enough is enough.

Any other business would go out of business with service like this.

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Stephanie Becton-Brown

Apr 30, 2019
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The mail person who has been delivering to 1405 point St Baltimore MD 21231 has been leaving packages just laying around. Today I found 4 packages for 1300 Thames St tucked on top of the mailboxes in the corner. This is strange because packages go in another area with lockers all together.

This has been an on going problem. The delivery person was here last on April 29,2019 around 5:30 pm. The carrier is always on the phone, and extremely unprofessional.

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BETTY P GREEN

Apr 30, 2019
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I HAVE NOT BEEN GETTING MY MAIL SINCE THE ORIGINAL CARRIER IS OUT. I HAVE REPORTED THIS TO THE LOCAL SERVICING POST OFFICE WITH NO ACTIONS. I HAVE VISITED THE POST OFFICE TO TALK WITH THE MANAGER REGARDING THIS MATTER.

I HAVE NOT RECEIVED ANY RESPONSES OR ACTIONS. I HAVE HAD TO PLACE A FREEZE ON MY CREDIT REPORT AS MY MAIL IS NOT COMING TO ME BUT APPARENTLY IT IS GOING TO SOMEONE ELSE.

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Gail Thomas

Apr 29, 2019
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I have major problems with my packages being delivered to my door. I have attempted to talk to a postal employee several times and I am either put on hold for an extended period or someone picks up the phone and just lays it down. ( You can hear laughing and talking in the background.

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Chris Felicijan

Apr 24, 2019
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The Post Office at 1075 N. Tustin St, Orange, CA has had several water leaks for many years and there is toxic mold growing in the ceiling tiles. I spoke to the Supervisor and she indicated that it has been looked at. However, these water leaks have been there for over a year and are only getting worse with each rain. Looking at the problem does not fix it.

Mold is there and toxic. Many people have COPD and asthma which are negatively effected by exposure to the toxins in this post office. As it is the main branch, people must go there to do certain business. This problem needs to be fixed immediately and all the moldly materials removed under containment! You can look at NY City directions for remediation it you don't know what to do.

When I asked to be accommodated and pick up my new…

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Juanita Clark

Apr 22, 2019
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Hold mail confirmation CAH 340877004. Placed mail on hold online 3/30/2019 thru 4/20/2019. Wanted mail delivered on 4/20/19. Mail was not delivered. Called Florence Villa Station, Winter Haven Fl. She said mail would be delivered 4/22/19. Mail was not delivered.

Called Florence Villa Station 4/22 and was told by male, by name of Jarrell (sp) that he checked with carrier who said there had been a written note on my mail and there was some confusion but mail would be re-delivered on 4/23/19. I told him the confusion had to be on his end as I was looking at my hold information on line (I had saved it on computer).

There has been an ongoing problem with delivery service and the carrier. I have received mail that was not remotely resembling my address at least twice a week.

Also, a package…

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Ann-Marie Seaborne

Apr 20, 2019
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I have been waiting on a package: tracking # 9300189843901372262210 My address is Nashua, NH. The above mentioned package arrived in the Nashua distribution center yesterday. O. today?????????? ). It then takes a day or two to come back to the distribution, then another day to deliver, Honestly!!!!!!! THEN...

always a 45-60 min waiting time. Are you guys for real??????????????????????????????????????????

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Boyce Bradley

Apr 9, 2019
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Mail not delivered from April 6 through April 10 when a large amount was delivered before 8 AM. Person delivering mail had no explanation. The entire street had same experience of no mail service.

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Elaine Rodriguez

Apr 9, 2019
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My taxes were mailed from Honolulu Hawaii on March 5 to Gig Harbor, WA. On March 11 there was a message that said it had arrived in Tennessee and would arrive late. What was it doing in Tennessee???? Today it says arrived Seattle Postal Department.

It takes 2 to 3 days for mail to get here from Hawaii and this package was sent Priority Mail. Why the delay and why through Tennessee?

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