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POF.com

2.0
201 complaints

Address

555 W Hastings St Suite 2625, Vancouver

POF.com users report widespread issues with scammers and fake profiles dominating the platform, unauthorized billing charges with difficult cancellation processes, and arbitrary account suspensions without explanation or recourse. Poor customer service response and technical messaging restrictions further frustrate paying customers who feel the site delivers little value while being difficult to leave.

Generated 6 days ago

Common Issues

32% (64)
scammersfake profilescatfish
28% (56)
chargedrefundmoney back
22% (44)
bannedaccount removedsuspended
12% (24)
can't messagemessaging disabledwon't send
6% (12)
no responseignoredcustomer service

Complaints

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Vera

Nov 2, 2019
0

I been on and off on your dating sites. I do tell my days to them to find out how genuine they are. Some of them are just after sex or fraud

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Richard G. Adams

Oct 25, 2019
0

Someone with the username footballsupermom. 95 a month for me to obtain her address. Her phone number is (613)825-3026. She sent me nude photos via text. The phone number for the company who charged by credit card is (866)460-8490. I was refunded my money but I feel this should be investigated due to it being a scam.

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ToddD Crowe

Oct 25, 2019
0

Now you have to pay to see who likes you? Bull poop.

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Karma E

Oct 24, 2019
0

You get what you pay for, unless you're actually paying in which case it's a complete rip-off. Lots of scammers and POF does nothing when I report them.

Also lots of shills, which I also report. There is nothing rude or offensive about my profile but i keep getting kicked off. Not by other users, because i keep my profile hidden, but by POF because i call out the shills.

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Brendan

Oct 17, 2019
0

My account got hacked today I'm not impressed someone message me asking to do video calls now I can't get into my account and now I have men messaging me my user name was ballroomdancer. I need this fixed asap.

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Dion Walrod

Oct 2, 2019
0

Pof is giving me the run around they say the deleted my account because i violated their code i didnt even get to us my account

I think something is wrong with the website and app because its not letting me and other people log in

Says wrong user name or password when their correct and the reset password doesnt work because i never get one from Pof

Pof isnt telling people the problem

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Tim

Oct 1, 2019
0

The users on this site there are to many on here either with fake profiles or are cat fishing male members maybe a little of both men as wee I guess but most these females need there profile removed they are not on here to serious lt meet any one most of them are on here to play games there is a lot of discrination on this site age and

other types of discimanation and blockers maybe the ic3 would be interested in investigating your site the internet crime center as a paid customer I rate your site poorly and you should not have to pay for extra fetures I suggest you change some fetures and get rid of these game players and fakes and catfishers because I am sure the ic3 could shut your site down for these things I mentioned to you

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Sharon Daly

Sep 29, 2019
0

As a loyal member only been on pof few weeks and a man got chatting to profile name arnie555 has been abusive towards me he started being minipulative towards me sending me horrific messages hes now sent a message lieing about me so i would be deleted off your site i went to go on it yesterday and discovered he has sent a complaint over me about what i donot know he is a trouble maker and

he should be removed from your site also i now cannot go on your site through him telling lies about me hes abusive and minipulative this is classed as a offence please could you look back at the messages he sent to me scousershaz thank you would be appreciated if you could take action on removing this man hes a fake and not safe

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Mrs. Potter

Sep 23, 2019
0

Contacted out of the blue I do not interact socially media I've been married for 20 plus years in Remain to until I'm a widow and I'm dead so POF needs to stop catfishing or picking on picking up on married people you're sick I don't even know what POF is but because of my disability now I'm going to go ahead and I'm just going to turn it over to the doj Department of Justice and the Attorney General's office and since I'm a woman and

there's a woman's movement maybe I will just join up and we'll just see how the women feel about this s*** sincerely mrs. Potter AKA Bushwacker. org this is for soldiers and caregivers of people with TV eyes and frontal lobe energy Ruiz and I think that's where they got my name I will be spreading this like wildfire and I'm talkin Harry S Truman kids to…

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Mickie Quade

Sep 20, 2019
0

I keep making an account and you guess keep shutting it down for no reason. I’m getting tired of getting kicked off the website for NO REASON!?

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John Gutierrez

Sep 5, 2019
0

they are listening to every message I send. So POF decided to not send messages to a woman I have found attractive. It's been 5 years. Anytime I send a message to someone. POF blocks it and deletes it. Then I look like a crazy person trying to talk to this lady.

if I ever meet a person that programs for POF, I would kick them in the nuts repeatedly. If they don't have nuts I would kick them in the groin repeatedly. You people are b******. That is b. I. T. s.

I hope your family gives cancer and dies. I hope you get cancer and die. I hope everyone you know dies. So one day you'll know the pain you have inflicted on all those you have suckered into your f****** wack ass website.

PS your mom is a hore. That is. W. H. O. R. E. Just like you know. And if you ever. I want to contact me. You…

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Shaun O'Flaherty

Sep 4, 2019
0

I have been trying to get things sorted on my account for 48hours now trying to log in but it says my password is wrong I think my account has been hacked if possible any account linked to my email I want to be deleted I am seeking legal advice to this matter because I never get a response

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Dallas

Aug 27, 2019
0

I have tried setting up numerous accounts. Each time it lets me, but then won’t let me log in. No replies from POF and i believe they may be using it without my permission. I have heard of scams, and thinking they either use mine axcount or it has been hijacked, either way they dont reply to my querries.

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pete

Aug 25, 2019
0

this site sucks big time!!! waste of time to use this useless site go through 200 questions to get deleted would not reccomend this useless site ever

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Niki

Aug 23, 2019
0

I got locked out of my account. I got an email saying that my password was changed and it was not by me. I emailed the helpdesk to close my account because I started getting a lot of messages through my email from POF so somebody was on their acting as me.

This one on for hours there was nobody to help me and now my pictures at on the internet and people are saying whatever about me not good business

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patricia buckley

Aug 20, 2019
0

I booked an Oceana cruise with Imagine cruising in March this year the cruise was withdrawn due to the situation in the gulf which I fully understand. I had a letter and e-mail informing me of this since which time I have heard nothing.

Yesterday I received e-mails from various cruise clubs offering a Oceana cruise 10th October with some good prices for inside cabins from as little as £840. As I have not yet had any confirmation as to when I will be getting my money back I spoke to a lady at Imagine who said I could book another cruise and they would refund what ever the difference was.

600 as the cheaper ones had already gone. I am truly disgusted with P & O…

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Austen

Aug 18, 2019
0

Why do you always remove my profile without doing nothing

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debbie lee

Aug 15, 2019
0

Debbie Lee 14:44 (11 minutes ago) to POF

I have replied to numerous emails over the last week but had no support, nor have I had a response saying that you have deleted/closed my account as requested several times, and you have done nothing to protect my privacy at all. I have tried to change passwords more than ten times and had no support and cannot log in even though it shows as changed.

And all I keep getting is a fucking automated email even after I continue to say I believe my account is compromised

I want my account completely closed and any information held by POF to be deleted under the Privacy and confidentiality act now.

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Josh

Aug 10, 2019
0

Site quits working on a Saturday at noon, probably when it has the most users for the week, fucking up peoples connections in the middle of a conversation, was gonna pay for premium in 2 days when I got paid sure as hell not now. Can't use the app or website.

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Disgusted

Aug 1, 2019
0

If it was possible to give this site a zero, i would. Full of scammers!

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Tracey

Jul 31, 2019
0

I am pissed called the wrong site was trying to call Zoosk and thought I was talking to Zoosk and they preceded to tell me my account was hacked so I purchased $200 google cards gave them the numbers to all of them because they told me they could go into my account and fix the problem and that my money would be put back into my account However!! It wasn’t!!

So I will definitely not use POF anymore and will be Filing a report in the Meantime I Want My Money back plz!!!

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Chris Hutchinson

Jul 29, 2019
0

A terrible site which is only interested in fleecing money of guys.

Also, sends you profiles in your search of women who don't want to be contacted by you!!!!! Spoken to them about it and they do nothing.......

Stay clear!!!!!

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Tonya L Shirk

Jul 29, 2019
0

I am writing to you to let you know that you have a married man on your website and he is going by Marty’s, his real name is Martin Shirk. He is probably using gmail or yahoo as his email.

I believe it is gmail. I am his wife and I would like for you to shut down his account. The picture I am sending to you is a picture that was taken at our wedding. And this picture was taken over a week ago.

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Tonya L Shirk

Jul 29, 2019
0

My husband is on the website and his name is Martin L Shirk. He is using yahoo or gmail. I just thought that you would like to know that a married man is on your site.

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Tametris

Jul 25, 2019
0

My account has been hacked and I deleted my account but it’s still up and I keep getting random message. Can’t talk to anyone or have any contact information to info them of the issue. I am a black female.

She changed it to white female. And also my name

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John Christen

Jul 21, 2019
0

The false advertising your company gets away with makes me very angry. If you will charge me to simply read a message someone sent me then you need to take the word "free" out of your website's description. You are literally lying to millions of people when you tell them that and I don't know how you get away with it.

Why can't you just be publicly honest about your prices instead of calling yourselves "free"?

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Ricky Grojean

Jul 17, 2019
0

User Eileen1957 had my account removed my name was exciterxtc..I confronted her when I found out she was scamming men leading them on to get drugs and dates,,she has no intentions of having a relationship but pretends like she does..Her first question to everyone who messages her is if they are 420 friendly,,if they are she sweet talks them into bringing her drugs and taking her on dates,,then when the men get more serious she dumps them,,I was following her after I found this out she is on POF constantly atleast once per hour from 7 am to 11pm...Please do something about this person taking advantage of lonely men..

And please restore my account because I only use the sight if i need and if I meet someone it is fo9r love not to scam them out of there money and drugs

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Evelyn Terrell

Jul 13, 2019
0

He offered $600 @ month a new car gifts,etc. I couldn't go anywhere on my app until I had to delete him when I wanted pof or the FBI to see it. When I reported it ,it brings me to an app where I had to give them all of my mc.

account to verify it was me for it to only bring me to a different dating app ! Now I can't use my dating app! What a RIP off! I had nothing but catfishers There is no way to get this straight in out because you can't contact pof!

Readers can you help me out? I did no wrong now this man is right back on the app again! He needs to be investigated not me!!!

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Jeanette

Jul 8, 2019
0

I have had a woman contact me on the male site and i am .not happy with this i though only men could contact women and women could only contact men this is not a very plesant experence . Thank You for your time

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Ricki taylor

Jul 7, 2019
0

I can't access my account like it's blocked was chatting to all my friends and suddenly got knocked off I haven't done anything wrong made lots of friends

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David

Jul 5, 2019
0

I can't get on this site when I sine in it says my pass word or email address is rong and it's not I would like to no how come I have dun nuthing rong and I would like to no how I am not getting on the site

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Donald Butler

Jul 4, 2019
0

That punk pervert child molester looking Markus Frind, allow women to show undress and half naked pictures of females and none of the staff take exception to the perversions. And you quick to cancel any guy profile and overlook the shit females do speaks volume you got a staff of fucking perverts interested in ass and titties.

But the minute a guy say a bad word or some female makes a bogus report you don't hesitate to canel the guy's profile. Cowards, child molesters, rapist and tree jumpers have the same resolve and reasoning. There are so many whores on here and Markus Frind nerd looking loser character features thinks he's something special.

Just another John or Trick willing to pay for sex he looks the type. Why so many females on here give up pussy for free while he pays for it.…

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Johnson

Jul 3, 2019
0

My brother took his owm life over the weekend and blamed the break up of his marriage and loss of his children on pof in his letter. He says he never subscribed to their site, yet they bombarded him with emails, i have been trying to ask them why, but i would have to subscribe to them to do so, o have answered the messages theyve sent, but their address comes up as wrong. We just want them to stop, please.

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Jonathan

Jun 30, 2019
0

Girls on there are complacent and block you for simply saying Hi" or showing to much interest or being directful they'll start conversations then just stop messaging it's strange but despite that I'm still adapting to their behaviour It's frustrating and I believe POF has taken a back seat in excommunicating me from the site too I would appreciate some honest feedback on this

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Nan

Jun 21, 2019
0

When I first joined in 2017, it was great & I even had a wonderful in person relationship w/someone I met on POF for 4 months. ” I pay for a membership & now I want my money back because POF sucks as an outlet for meeting someone other than the above listed.

I think I just got lucky the first time & have been wishful thinking since. Nothing but liars and scammers. I would give negative stars if possible.

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Danielle Riggs

Jun 15, 2019
0

My complaint is I have been trying to delete my profile for several months now I have put in my username and password and it does not work then it says to reset and you’re supposed to send me back a email on how to reset it I’m very frustrated I had gotten into a relationship and now it is ruined because he had found me on that site which I have not been on it for a long time because I cannot delete it and

then when you try to contact people from POF there’s no way to contact them I want my profile deleted off of this site immediately.

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Carol

Jun 14, 2019
0

I’ve s message but cannot get to it because it saying I have no internet but I do . I’m not happy was suppose to be going on a date but won’t be now

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Nicola Moore

Jun 12, 2019
0

Hi i am putting in a complaint because someone is using my name and profile pic and i have never used your site can you please take that off your site and block that person from using my name and pic please

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Trevor pinn

Jun 11, 2019
0

I still can't log in to my account and if use don't fix the problem I want my money back and this is my second email and still no response

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Robert steel

Jun 6, 2019
0

I had a suggested lively connection for me in Toronto. After chatting she is in California, hardly local ?????

Video chat not available to me on android phone????

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Roseann Stevenson

Jun 4, 2019
0

hi my name roseann and talk to a bunch of guys on pof and after talking to them after awhile they started ask for me to open a bank accout or get a credit card and was very pushy and whem i said no an now he dont want to talk to me one of the nams are randy walklty and robert and james and the other name is changes his enail is bigfeb28@gmail com

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Nicole

May 22, 2019
0

My boyfiend cancelled profile and you guys keep pushing matches to his email account . Hes not impressed nor am i . If a person cancels it means no more notifications. Stop the pushing you guys ruin relationships

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Rick P

May 22, 2019
0

I have been hacked and I have no way to access my account. My user name is not sweetmom2203. What do I do to get this fixed. Rick

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Myles David Leon

May 20, 2019
0

My name is Myles Leon.

I am making yet another complaint as I have been banned using POF, for no reason. If the past I have had nothing but users scamming to be me and causing trouble to females. I was told that things would be looked at and been told to set another profile. Twice now I have tried and each time within 10 minutes I am not able to connect, via my username or password. The last profile I set up was mysama965 under Myles Leon from Adelaide South Australia. I ask again that anything profiles you have seen please delete them and allow me to set up a new profile without getting banned. This is becoming a major problem and I think your website needs to stop all scammers getting through and false ID’s It’s not fair for those to connect to singles. Please fix my problem and unban…

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Naomi Mientus

May 19, 2019
0

When I log in u say my Log in name dose not have A -z and or 0-10 Characters which it does WTF

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Charmaine dukes

May 16, 2019
0

One of your users Samuel Womack put my name and phone number, and made a profile, three different guys called I don't know them, this is why I'm reporting him

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Jay

May 14, 2019
0

As per usual I can't reactivate my account with you guys. Do you want legal action for failure to provide duty of care to me to reactivate my profile??? I have sent a number of requests to request my login details over the last couple of hours and I still haven't seen or heard from you guys.

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Marion Atcheson

May 14, 2019
0

This male who is going buy name passion 69 is also on gay sights sex sights looking for women on your sight and is using meth he shouldn’t be on pof looking for a relationship when he’s seeing men

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Dd Taylor

May 13, 2019
0

I tried to delete my pof account but it would not let me. It said the username or password was incorrect. Well I double checked it and it was not incorrect. So I tried it again but it still wont let me delete it.

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Phil Schmitt

May 4, 2019
0

Been on the site for quite a few years now used to be good have so many fake profiles with links to porn sites they message you you reply you get sent a link to olameets.com. Been getting worse sometimes get topless pics on profiles then they disappear. I mean if I can pick out fake profiles why can't you guys will be deleting my profile here

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