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POF.com

2.0
86 complaints

Address

555 W Hastings St Suite 2625, Vancouver

Complaints

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glenn greene

Oct 13, 2017

its vit that difficult i was deleted abd i do not ubderstand why.....i did read the rule and do not think i violated ant of them..i have been on here a long time....im never rude any sezual talk has only happened when both parties were playing along...i never use foul language,,,,i really just do not understand....if i upset someone im truly sorry and woul like a chance to apologize,,,,,,thank you glemm

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Stefanie

Aug 30, 2017

Too many Scammers...

I am new..

I had been hit by over twenty in one day..

As soon as they ask for money..

I tell them off.

They are so tricky that they claim to live near me...

Then they are away for work...

I couldn't find a number to call anywhere...

These guys are gone...

They come back as some other fake profile.

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Brian

Dec 23, 2016

Why is there always connection problems?

This has been going on for years.

I've heard others have also experienced this problem.

Main reason I will not purchase the upgrade.

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Mike

Dec 4, 2016

They logged me out of my plenty of fish account and could not log back in.

I got deleted out of no where while just signed barley up on the site with in not even 1 hour and nothing on my profile was bad or even looking for a "fast hook up" I was putting serious effort into my profile and nothing I have done was wrong and next thing you know am logged out with no reason why...

I tried contacting Plenty of Fish and never got a response to this so am just going to report this to higher levels and as well alert all social media and online forums and all review boards against them.

As far as rating, if I could not even give a 1 star rating, I would give them no star rating.

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Nye Kevin

Dec 2, 2016

My filter is set for ages 30 and up, but some how i get these young 20 year olds.

I've got nieces that age.

Please stop, I feel like sooner or later im going be cursed out for even clicking to their page.

I do enjoy this website but it's product is awful lately.

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Brent Walton

Nov 15, 2016

This is a follow-up email to mention that I cannot use the Viewed Me on POF.

On Monday evening.

The Viewed Me option just showed the same people in the same positions on the screen in POF from 7 pm Monday 14 November 2016 to now 12:30 pm 15 November 2016.

The problem is likely to still be there.

I have logged out of POF now.

I have added the link which constantly appears in POF after selecting Viewed Me each time: http://www.pof.com/whoviewedme.aspx.

Is this a genuine fault or is it possible someone from the Administration Team could be locking the Viewed Me option for me?

I have never had this problem before on POF.

I do enjoy using the POF site.

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Rich Will

Nov 14, 2016

I paid for a year of service in August of 2016.

I tried to log on today and the account didn't resist.

I have tried to reach customer service with no reply.

The phone number provided has a full mailbox and will not except a voicemail.

I have proof of my payment and did not violate any terms of service.

I've been a member in good standing for over 5 years.

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Denise seguin

Nov 13, 2016

I deleted account to make a new one as I didn't like who was contacting me but that made me loose the option "Upgrade".

I have to December 12 to use paid upgrade and I have sent over 6-10 emails and they only ignore me.

More promises to add upgrade and change my complaint to something else.

It's been 2-3 days and I don't have access to all the 80 people trying to contact me now.

I ask of you to help me do this now.

To add my paid upgrade and will be used up to the December date and then will never use POF again I promise that.

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Lloyd Dickinson

Oct 30, 2016

I am a person who has in the past had a profile on the POF site and was happy with the experience.

I have been trying to re-open my account or open a new one but every time I complete all the requirements and hit submit your site starts me over again.

This is getting old and as much as I'd like to use the site again I may be forced to go elsewhere.

Please fix this or I will never have good comments about POF in the future.

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Gregory Jorsan

Oct 14, 2016

I'm really disappointed that POF has forced a payment to add pictures.

This is very disappointing and will eventually cause me to end my account.

Normally when I logon I find it easy to get around, but not this case at all.

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Gary Barker

Oct 13, 2016

Someone has taken over my account.

I've tried several times to contact POF with no response back.

Please will somebody help me resolve this problem, so far phone calls to support have been pointless and I struggle to find accurate contact information on the internet.

I thought that dating websites were legit, but now I am not sure.

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Crystal

Sep 13, 2016

I'm upset because I had a meme of being a scorpio that the site took down.

There were 2 pics they took down.

One of them I could let go because it was a body shot without my face.

I was fully clothed, but my face wasn't in it.

It sucks but I can retake that pic.

The meme however, should have been allowed.

I get hit on by a ton of guys that one have one pic posted and it's a meme.

Why is that allowed but I can't have one?

So ridiculous.

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William Krebs

Sep 4, 2016

I cancelled my account with POF over a year ago.

They still keep trying to charge my PayPal account.

How do I get them to stop.

Perhaps emailing Paypal corporate would help instead?

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Kaylah

Sep 3, 2016

I cannot view my messages or use the menu icon, have not had any problems until about five days ago, it let's me login but I just wont let me click on my messages to read them.

Plenty of fish is driving me crazy now!

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Jim Haden

Aug 14, 2016

Someone is using my profile with their image.

I am unable to log in.

Corporate cannot reset my password.

I have no way of personally contacting customers service because they provide no phone number on their website.

Have complained several times.

Got no feedback from them, so I am resorting to this.

Also have been feeding response from ladies posted from here on their profiles but live in Ghana.

What kind of security do they have?

Joke it appears to be!

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John

Jul 22, 2016

Someone is using my pictures on the Plenty of Fish site.

I have a wife and kids and need my pictures deleted from this site.

Ive called.

Ive email 3 different.

Emails including replying to the welcome email.

Ive flagged the fraudulent profile over a dozen times from a profile I made titled Plenty of Fish please help.

I need these pics deleted.

My next step will be police report and to seek legal advice.

This should be a monitored site and should have Plenty of Fish customer service to handle situations like these.

I need my pic taken down asap, is the fake profile.

Please take it down, I have attached my id for identification.

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Faye Ellison

Jul 11, 2016

You need to put customer service contact information on the Plenty of Fish site.

Also I was able to do a username search on someone who wants to meet me after receiving an email.

Now you have it set up so I can't do that anymore unless I pay for the service.

That's not right.

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Tim Tall

May 26, 2016

A bunch of my buddies thought it would be funny to sign me up to this site because I'm recently separated.

I don't find it funny at all please remove me from the POF web site remove my profile.

Please get me off this site.

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Thommy Soisson

May 16, 2016

I type out a message and send it and it say's sent, but it's not sending.

My messages are NOT being sent despite the system saying they're sent.

FIX IT!

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Lowell Gomes

May 15, 2016

I got blocked by a female that asked me to set up a meet in Pasadena.

I did, and set out to drive the 60 mile round trip, and tried to confirm the date on POF.

I got a flash of what turned out to be a block notice, which I never had before and did not realize what it was before it disappeared. (Suggestion: leave the block message ON) I left a phone call and tried again to reach her through POF, when I got the block message and realized what was going on.

I left a polite message that I was returning home, and "to have a nice day".

Ever since, when I have gone to the trouble to compose and send an emaI to others, I can't find it in my "Sent " file, yet POF keeps sending more profiles.

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Christopher

May 7, 2016

I have an account but another user is using one of my pictures on there profile?

Please delete this user.

They stole my pic and are using my pic on there profile.

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Kathy

May 5, 2016

I logged into the site this morning after receiving notice that I had a message.

I read the message, responded and logged out.

I have tried numerous times throughout the day to get back onto the site but after login the site bounces me out.

It has been approximately 4.

5 hours.

Solutions... suggestions?

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Mark Edward Stevenson

Apr 29, 2016

I have been billed $81.

40, (Australian Dollars) for something I didn't join and don't want.

On my statement it appears as "RETAIL PURCHASE-INTERNATIONAL; POF.com, VANCOUVER".

Dated 28/4/16.

Please reverse this transaction, otherwise I will complain to the office of fair trading.

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Mary Phillippi

Apr 25, 2016

This is the 2nd time my profile has been hacked.

I can't login at all.

Doesn't recognize my email address or password.

Has anyone been able to successfully contact POF corporate with a request to secure the product from future security problems?

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Darlene Carettini

Mar 30, 2016

Some one hacked my plenty of fish profile.

It's under rock and the pic there now is not mine it's of a red head.

Using my info also contacting people as me.

I need this person off my profile.

I want my stuff deleted completely and her sent off.

I like this site but that's not right for people to do this.

They took my pics off.

But kept my info.

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