POF.com logo

POF.com

2.0
201 complaints

Address

555 W Hastings St Suite 2625, Vancouver

POF.com users report widespread issues with scammers and fake profiles dominating the platform, unauthorized billing charges with difficult cancellation processes, and arbitrary account suspensions without explanation or recourse. Poor customer service response and technical messaging restrictions further frustrate paying customers who feel the site delivers little value while being difficult to leave.

Generated 6 days ago

Common Issues

32% (64)
scammersfake profilescatfish
28% (56)
chargedrefundmoney back
22% (44)
bannedaccount removedsuspended
12% (24)
can't messagemessaging disabledwon't send
6% (12)
no responseignoredcustomer service

Complaints

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Cynthia Upchurch

Oct 15, 2021
0

So my account was deleted today after 2 years. I'm not sure what I did was so inappropriate except to keep sexual predators and liars away from me. I am legit looking for love and someone real, most men on your app are foreigners trying to extort money.

Most men I've blocked are just that, and some are just invasive and I have the right to choose what I tolerate. Tbh the last 2 years were a waste and piece of shyt of dudes who just want ass play and should be on Tinder and leave women alone

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Lorna Slark

Oct 3, 2021
0

I have submitted many complaints about inappropriate messages to be and never received a response. I hoped I was contributing to making this safe.

Instead I receive messages from pof about inappropriate behaviour. I treat people on pof with respect but when I get an offensive / uninvited / pervy message I will tell the person to leave me alone.

When I report / block someone for inappropriate comments it is immediately deleted by pof meaning I do not have evidence of how I have been mistreated.

I have tried to contact pof many times to discuss this however rather than dealing with my concerns with safety I’m asked if I would like to delete my account.

Please inform me of your regulator authority and escalation process

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Romelow

Sep 25, 2021
0

The customer service at POF are sexiest against men and racist against black men. They allow girls to be rude and abusive to men and do not block their accounts yet just block male accounts without valid reasons. They hide behind lame TC and can't ever state what evidence or terms was broken.

SAY NO TO RACISM AND TOXIC FEMINIITY. SAY NO TO POF

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Nawar

Sep 13, 2021
0

Hello

my account user id is perception8 associated to email [email protected] I sent screenshot of my account below.

I am unable to send messages to members , and payed till MArch 2022 can you correct the situation

Regards Hello

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Nawar Alkasser

Sep 12, 2021
0

Hello

my account user id is perception8 associated to email [email protected] I sent screenshot of my account below.

I am unable to send messages to members , and payed till MArch 2022 can you correct the situation

Regards perception8

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tamara

Sep 8, 2021
0

Very bad customer service. The account keeps getting flagged and their very bad customer service reps cannot do anything but provide a canned response. They will not investigate or remediate despite customers paying for the service.

Had to have Paypal start a fee recovery step because customer service will not refund after locking out the service.

Terrible customer service

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David

Aug 20, 2021
0

Erased my file for absolutely no reason at all. I've respectful everytime and yet again accused of not being so. Now I'm removed yet the site I'd full of fakes and scammers and rude people Q

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Darkangel

Aug 17, 2021
0

I have started receiving random textmessages from people I do not know saying they met me on POF I had never even heard of POF until I've received the text messages they knew my name and they have my phone number there is someone on the site using my name my picture and my phone number but they're going by the name Sonya hickey however these people have given my number out that I have only had for a year to people I don't even know that you're telling me how great it is to meet me and

how happy they are that they've met me on this dating website that I had no idea about until todaythis is got to stop poff either needs to shut down or they need to take these fake profiles and do something with them because this is ridiculous that is putting myself and my children in danger due to them…

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Kingjwet

Aug 4, 2021
0

My account was mistakenly banned from live streaming and I just need the issue cleared up and unbanned so I can continue streaming

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Richard Sawyer

Aug 3, 2021
0

I lost service on my pod account and had to make a new one which I paid for an up grade 41.16 that they charge my credit card and no up grade I either want my card reinmorse and money back or my new account upgrade

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Richard Sawyer

Aug 2, 2021
0

Dear sir I lost my service four days ago and it would not allow me back on I had to start a new account that I now have but yet you took out 41.16 on 7 /14/21 I need either a refund or service that I am paying for and don’t have the upgrade I am paying for

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Vincent C. Wolfe

Jul 31, 2021
0

I can't send messages to anymore.

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Joanne Woollard

Jul 28, 2021
0

They delete your account for no reason at all just for making another one up.because the first one did not work properly..probably because of their website being rubbish since its been upgraded.. I've read many articles on this now from people .sorry to say I'm very very upset and angry right now...

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Marie Wilson

Jul 20, 2021
0

I'm going to get a lawyer because I've had it with plenty of fish I have been kicked off that many times now for no damn reason and I will do a major complaint and I will find out how to sue plenty of fish cuz I've had it up to here how you supposed to get to know somebody or start any kind of relationship or even be friends with somebody on that damn freaking sight if you don't give your phone number other people give their phone numbers people are sending pictures of their naked body but

you guys don't freaking see that and kick them the hell off so I've had enough I got booted off three times today now do a major complaint on your damn website I've had it up to here

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Bran

Jul 18, 2021
0

Refine search never works properly. Screen is blacked out on meet me !! I paid for 8 month subscription and it doesn’t work properly. This is unacceptable !! I would have selected 0 out of 5 stars if it was an option given !!

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Cherlye Colluns

Jul 11, 2021
0

This company has a lot of scammers i had several men ask for $300 ITunes cards also asking for banking information and your social security number and your information is not private.

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Tracy K

Jul 8, 2021
0

My account kept getting locked for no reason (no inappropriate or boundary issues at all) and I contacted support multiple times. They would get the account up for half a day and it would happen again. I deleted the account and created a new account and since opening that account weeks ago I have had less than a days access to it and it too gets locked out.

Yet they have my info and images so if I am not getting the service what are they doing with my I go? My previous account at one point had the email account changed (NOT by me) so would appear it was hacked which brings up security issues also.

And after multiple emails (over 20 in 3 weeks) they send generic responses and still do not address the issue and fix my account.

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Jermaine Virgo

Jun 14, 2021
0

Hello my screen name is jvee954; I had purchased to be an upgraded member to my account and it said I had to wait until a certain date but even after that date I still can’t see the people interested in me or any other benefits of being an upgraded member. Can you please look into the issues for me or reimburse me.

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Carolyn

May 22, 2021
0

I have had great difficulties with my profile since mother's day. Could not send or receive messages. Sent report to pof. They said fixed. It was not. Deleted made new account. Same thing. Message pof apologies and fixed. Not fixed.

Messaged pof again apologies and fixed. Not fixed. Made another profile same thing as above. 4 attempted at making a profile, over 10 emails to customer service. Told fixed with apologies each time and never fixed. I feel I have been flagged for absolutely no reason.

I have never been rude, crude, vulgar, dishonest or inappropriate with anyone.

However there are women that ask for money, men who send vulgar messages, fake profiles, scammers, and I am not able to have a profile. I have requested a telephone call or email from supervisor, did not receive. I…

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Kevin somers

May 19, 2021
0

My account has been hacked. I can’t receive the link to rest. NEED HELP!

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Travelgirl

May 18, 2021
0

Account continuously flagged for no reason (and for multiple days at a time!) and no response from customer support after 5 days. Even when I do get a response, it's the same generic message saying my account was flagged but has been approved and then 10 minutes later it gets flagged again. Very unhappy with this app and its customer support - who would ever pay for this when you can't use it 95% of the time?

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Ashlynn

May 18, 2021
0

Why my account got cancelled without notice

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Georgia Hopkins

May 9, 2021
0

Since being on POF, I have received several notices that there has been suspicious activity regarding my google account . I did not have this before being on the dating site.

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steve cooper

Apr 15, 2021
0

paid for 3 months and now says i was removed for some reason,,, and i have no idea what i did ,, or if someone hack me , But if i did anything wrong I apologize and if you would just tell me what i did I really would like to know

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Elliott

Apr 6, 2021
0

They deleted and removed my profile for no reason what so ever..Because I did not do anything wrong I had just made it spending an hour of my time.All my photos were of me and had nothing in them and I barely messaged anyone so that's not it.It Angers me much stay away from this discriminatory site

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Tedd Phillips

Apr 4, 2021
0

Scammers I hate this site FRAUD LIARS! Get this I was a paying member off and from 2016 to 2020, I was always respectful didn’t do anything wrong. A lot of rude women or talk then ghost fine those choice.

Here I am a paying member, and all of a sudden in 2019 they went to live chat. Before they had problems women who say they are in their 30s 40s 50s, and a lot weren’t even 18, u look at their profile photos I can tell a fake ACOUNT you know it’s not real then

we can chat here , open a link send u nude photos amd take payments I cussed the out told th off well everyday an occurrence POF allowed it to happen u think they were the main protocol. They went to live the problems really started happening u get al they Samantha can’t sending beaver pix breast it’s ok if u want that u go to a…

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Vanessa

Mar 25, 2021
0

So angry...when i try to narrow age range, it doesn't let me... i email them and they told me i can only date around my age and that's why i can't search guys who are the age I WANT TO DATE!!!!!! WHO ARE U TO TELL ME WHAT AGE I CAN DATE!!!!!!!

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Mikayla

Mar 22, 2021
0

I made an account in POF (plenty of fish) as a transgender woman. Yes my inbox got flooded for the 2 days I was in the site. Few of the guys wanting to hook up with me so bad that they would offer me money just to meet them up.

I said no everytime because I did not wanna break any rules of the site. But for some reason I was still blocked and got my account deleted without telling me what I did wrong. I was only there for 2 days until I got banned.

Like why am I the one who is banned when I'm the one being offered and yes I declined. Isn;t that unfair for us transwomen? I do not understand why. Penalizing the victim much?

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Terry Lynn Presson

Mar 20, 2021
0

When I first came to POF, everything was free and unlimited text, now you have to upgrade to do this, upgrade to do that and only 25 text allowed per day and more restrictions and ruled. WTF! what happened to FREE!

dating site, it's starting to become like everyone else, PAY TO USE, I'm very disappointed in the way this site is becoming, will definitely tell others not to use this site.

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Allie Kallio

Aug 19, 2020
0

I tried using POF to find friends and date I would start to see messages and get to know some members on the dating site then POF would ban my profile take my account off for no reason at all just wipe me off so I'd post my profile again try to start talking with other people on POF and I'd be banned again no reason I was n ice to people tried to make dates talk over the phone and then my profile would be gone again banned turned off I did nothing wrong I wanted to find love online but I believe POF deleted me because I am pretty for that reason only because I was pretty they said I was a scammer and banned me very sad about this very disappointed.

POF IS A TERRIBLE DATING SITE

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Laura Winbigler

Aug 16, 2020
0

I signed up for POF and my account was deleted. I did not do anything against the company policy???? I would like to know why it was deleted.

Is it that I did not pay money? Please let me know why? Like I said, I am compliant with the rules! That is not right that you do not give the reason... I feel like I have been discriminated against...Please let me know.

I was going to eventually upgrade, but why in the world would you delete a account for no reason. There are people on there that can say anything because you do not want to go out with them. I think that could be the circumstance...you can look my account over and see I did not do anything against the rules...I want my POF content for my review...I feel this was uncalled for . I read online where there is others that this has…

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Janice key

Aug 8, 2020
0

I was on your free dating site I’d become an upgrade user I tried to delete the automatic renewal with no success. I need the automatic update delete it. I have deleted my account and I don’t intend to pay for any more services.

You have way too many scammers on this site. Please delete the automatic renewal if not when I see it come through I will Declined the payment

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[email protected]

Jun 19, 2020
0

I cannot get into my profile on POF I think I could have been hacked

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Rawlin Julius

Jun 17, 2020
0

My preferences state clearly I am a male seeking a male. My "people who like me" is filled with women. Wrong answer.

Also, my search preferences clearly state 25 miles or closer. All I am getting here is people who are hours away. And the two that I did want to contact have "messaging disabled". This is as scammy as it gets.

There is no customer service number, you cannot call them to complain. I emailed them the same day I joined to tell them I was totally dissatisfied and not to charge my card. They ignored two emails and charged my card, which I now have to cancel so they don't hit it again with their auto renewal.

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Patrick

Jun 1, 2020
0

I am a upgraded member and for some reason they're system doesn't recognize this, I have spent almost $80 on this! I have sent them four message/emails and got no reply or response.

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Matthew A Teresi

Apr 28, 2020
0

THERE ARE NOTHING BUT FRAUDS, DRUG DEALERS, HOOKERS ON THIS DATING WEBSITE. ALSO THE VIDEO CHAT PPL TRIED CHARGING MY CREDIT CARD 3 DIFF TIMES WHEN THEY STATE IT WAS FOR VERIFICATION ONLY. I WANT MY MEMBERSHIP CANCELLED AND MONEY REFUNDED - MY BANK IS FILING A MOTION/COMPLAINT ORDER WITH THE DEPT OF JUSTICE

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Dennis Sorge

Apr 22, 2020
0

I have been denied access to my POF account due to an identity verification issue. I provided my phone number, but I cannot receives text messages. POF will not reinstate my account despite numerous attempts to correct this problem. Other than my email address and mobile phone number, I have no other way to verify my identity.

Their records will confirm my information is true and accurate. Nothing is being done to reinstate my account. Very frustrating.

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Julie partington

Mar 15, 2020
0

I have received EMAILS to say I have messages yet I can't read them

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Demian Vennell

Mar 8, 2020
0

I am being charged as an upgraded member without the options that come with that status. I need to be reimbursed from the charges. Thank u.

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DONNA PARTAIN

Feb 25, 2020
0

FOR RECENT WEEKS THE FOLLOWING ERROR CONTINUOUSLY POPS UP WHEN TRYING TO SIGN IN TO MY POF ACCOUNT: Error 520 Ray ID: 56ad875da9cff315 • 2020-02-25 23:41:13 UTC Web server is returning an unknown error You Browser Working Atlanta Cloudflare Working login.pof.com Host Error What happened? There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.

What can I do? If you are a visitor of this website: Please try again in a few minutes.

If you are the owner of this website: There is an issue between Cloudflare's cache and your origin web server. Cloudflare monitors for these errors and automatically investigates the cause. To help support the investigation, you can pull the corresponding error log from your web server and…

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Karen

Jan 22, 2020
0

If there is no pof photo security then the pop id will continue to be hacked

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dipjol

Jan 22, 2020
0

Now the hacker pof up with ID Hacked Pof ID and cheated there.We won't play pof if this kind of pof is hacked.ID is hacked and take money from us

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Roxanne Gordon

Jan 16, 2020
0

They have taken money out of my account with out my authorisation and they will not refund me. I didn't request for a subscription nor do i want a subscription.

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Marisol Salinas

Jan 8, 2020
0

I have been trying to access the account in the POF dating website they send the security number TO LATE NO BEING ABLE TO GO IN SIDE THE PORTAL WEBSITE TO DATE ,THERE WAS SEVERAL TIMES THAT i TRIED TO GO IN BUT FAILED AT EVERY ATTEMPT SO i was forced in to deleteing the account , I would want this issues resolved as best as possible MY NAME IS Marisol Salinas [email protected] 956 271-5030 PLEASE CONTACT ME AS S0ON AS POSSIBLE

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Emmanuelle King

Dec 30, 2019
0

I have had numerous problems concerning loging into my profile on this site. I have emailed the site on several occasions about the problems. Then I have to wait for several days to get replies that do not even address the problem or issues.

The help page has no details about why I keep getting locked out of my profile page. All I get are messages telling me that either, my username is wrong or my email is incorrect. I am so disapointed with the lack of help or the failure of the site to resolve the problems.

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Justine Furness

Dec 25, 2019
0

I had to come off pof due to a man on there infecting me with the genital herpes virus. He knowingly passed this onto me. Of course, he said he wasnt aware but I have since found out that he's been a carrier for a couple of years now.

Anyway I emailed pof to warn them of the potential risk to other women but have heard nothing. It is illegal to knowingly pass on such a thing. It is life-long & is horrendous. My life has changed because of this. b 10/9/73.

(I'm not sure about his full username). I, myself tried to delete my profile but that's a feat in itself.

However I did manage to hide my profile & remove my photos. Pof need to remove suspected misconduct & that includes a person spreading the genital herpes virus. I'm actually trying to aid other unsuspecting women out there like…

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Ann Berry

Dec 17, 2019
0

The customer service and the sales department are horrible.

I would advise against having anything to do with this company.

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Kenny Clark

Dec 2, 2019
0

I opened an account on 11/25/19 my account was deleted after I posted a pic of my garden on my farm about a week later, I didn't post anything inappropriate and I want a refund or at least pro-rated refund, I tried to open another account with a different user name and your company tied it in with my old name for some reason...please refund my money and I can put this bs behind me. Thank you

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Wayne reynolds

Nov 28, 2019
0

I had very poor experience as a paid customer..you said you refunded me but you didn't.i am now suing Pof for sending me thousands of sex advertisements in messages, through fake profiles which should have been blocked but we're not...I am seeking considerable damages..

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Michael Skiscim

Nov 7, 2019
0

I want to talk with a live person about my cancellation. It’s set up to make it impossible to talk to someone. I do not want to have money withdrawal from my bank account every month.

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