POF.com logo

POF.com

2.0
201 complaints

Address

555 W Hastings St Suite 2625, Vancouver

POF.com users report widespread issues with scammers and fake profiles dominating the platform, unauthorized billing charges with difficult cancellation processes, and arbitrary account suspensions without explanation or recourse. Poor customer service response and technical messaging restrictions further frustrate paying customers who feel the site delivers little value while being difficult to leave.

Generated 6 days ago

Common Issues

32% (64)
scammersfake profilescatfish
28% (56)
chargedrefundmoney back
22% (44)
bannedaccount removedsuspended
12% (24)
can't messagemessaging disabledwon't send
6% (12)
no responseignoredcustomer service

Complaints

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Roger

Apr 28, 2019
0

I cannot unblock a user that I have previously blocked. Your platform is horrible and I've been trying to do this for three days straight now and now you keep telling me to enter a valid email address which I've done three times now

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RIA

Apr 26, 2019
0

STAY AWAY THIS SITE IS THE WORST!!!!!!!!!!!!!!!!!!!!!!! YOU CAN NEVER CLOSE YOUR ACCOUNT AND THERE IS NOTHING GOOD THAT WILL COME FROM THIS SITE IT IS A FRAUDULENT WEBSITE DO NOT JOIN PENTY OF FISHES YOU WILL REGRET IT.

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Jon Roberts

Apr 24, 2019
0

I find it very disgusting that I have paid out £60 to have a upgraded membership on that POF site to be bombarded with loads and loads of fake women sending me loads of messages and meet me’s to open a link to join a porn website! I’m not getting any genuine real women who is on here like myself trying to meet someone.

I have paid up to October for 6 months and want a full refund and my account closed because this is disgusting it’s not fair at all, it’s fake and POF has took a lot of money from me under false pretences. Please send this to the appropriate department for full investigation and I expect a reply otherwise I will take this even further. Regards, Jon Roberts.

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harlan e cooper

Apr 23, 2019
0

i've redone pof online dating thing about 30 times and the short and sweet of it they didn't want me to get online i'm sick and tired of playing around i've asked several times how to save this profile i put up and save it at first it wasjust aggravasting but not i think it is on purpose as i put everything beforei can sign in but todated i 've hd to reenter all this to get

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Michael Landy

Apr 13, 2019
0

Everytime I sign up for plentyoffish they always kick me out for unfounded reasons

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Wade

Apr 12, 2019
0

I want to make a complaint about the number of fake accounts!! So many accounts of someone with only 1 photo that want you to visit their website like nightmilf or many others. And the fact that they are in Ontario and I’m in BC.

Why don’t you have better screening??? If the account only has one photo or no photo they should be scrutinized more!!!

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Adam

Apr 2, 2019
0

Some body has made me look like a bad person and looks like they made a fake profile about me . She wont stop harassing me or leave me alone. I eant her deactivated and all this misleading information and my picture deleted.

Or i will take it further. Thankyou adam daley

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mary stone

Apr 1, 2019
0

i can not login an when i go to reset my password an send my email it comes back says my username is Remingtim101, an its a mans page my username is MaryMary70 plz fix this asap.. ty for ur time

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Rodney green

Mar 21, 2019
0

I've had to upgrade twice twice week and still can't go to the mutual people when we both wanted to meet get the emails but can't check anything from there nothing works on here it says in my emails view your mutual and who messaged nothing comes up can u get it sorted please try ringing the complaints number doesn't work had some good ones on here and they have disserpeared greenman7

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ADAM R FREEMAN

Mar 14, 2019
0

HELLO MY NAME IS ADAM FREEMAN ; I WAS A MEMBER OF YOUR SITE , UNTILL I GOT CUT OFF , I THINK SOMEONE WAS TAPPED IN TO MY COMP , BECAUSE I GOT SOMONES NAME BUT NO LAST NAME , IM LOOKING IN TO IT BECAUSE THEY HACKED INTO MY PERSONAL STUFF, I AM SO SORRY FOR THIS , HOW CAN I GET BACK ON .

PLEASE IF YOU CAN PLEASE UNDERSTAND , I DO NOT NO WHAT THEY WROTE BUT AGAIN I OPPOLGISE.. THANK YOU PLEASE ILL WRITE IT ALL OVER IF I HAVE TOO . AGAIN SORRY THATS NOT ME IM A GENTLEMAN JUST TRYING TO MAKE A COFFEE FRIEND .

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vorry robinson

Mar 12, 2019
0

my account has been hacked and I am not able to get back into

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Monika Low

Mar 10, 2019
0

Whenever I try to do something on POF it erases my data and all my photos. I am an upgraded user and I am not pleased with the whole thing

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kain

Mar 2, 2019
0

Being continuously removed from the pof app no matter how many profiles I make.and had no reason explained as I've done nothing wrong.I would like to continue my profile on plenty of fish.

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laura

Feb 28, 2019
0

why does my account keep getting deleted for no reason patrol879 i do not put naked pictures on there i do not have nothing inapporitate on there but yet if i report someone that is harrassing me they stay on but i keep getting deleted. why.

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Jacob Dunn

Feb 24, 2019
0

I am a member a member who was also a member on Saturday the 23rd of feb. Around 2pm. When she ask if i wanted to get coffee. I said ok just go to this POF link verify so we do it right they make sure its safe.

I go to website its got y'alls logo, artwork everything also has been verifieds. Like other verification sites you put in credit card charges nothing just makes sure you are who you say you are. Anyway i put it in and said declined so i put another one in it said declined to so i was well i find out why and deal with it.

com my credit cards are of course going to take care of $ but i went back to get her info and as i figured but my problem is the history and everything from my side was deleted also so she had away to get into my account witch i figure is on y'all.

Now i have…

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Shauna howell

Feb 23, 2019
0

Pof is a dangwrouas site to be on and if not removed soon ill go to tje news and start a petition, way to many rapist abusers and crazies on tje sitw and someone is gonna get hurt, i give it 7 days to be band or ill have a lawyer contact the person who started the site

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Gjwiseman

Dec 12, 2018
0

Every time I try to get on with my password it won't let me. It keeps saying my username or password isnt correct. PLEASE help me to get on PLEASE? Thank you

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david bergman

Dec 5, 2018
0

since monday 12/3/2018 i have not been able to login in to my account it keeps telling me i have the wrong user name or password , that is not the issue , i'm not sure but i think someone hacked my account or you deleted it , can some one please explain to me what happened to my account so I can at least delete it or start a new one , i have tried to contact pof by phone for several days now with no luck , how do i contact someone in customer service ,

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Anita Miller

Nov 24, 2018
0

I am trying to register on your site. I have been thru so many usernames when I finally got one that works, I forgot what it was when I got halfway registering. I am also appalled at having to put my income and the status of my family. I feel this is an invasion of privacy. I feel I "SHOULD NOT" have to disclose this information unless I choose to do so. This makes me feel like it is a scam.

I have a friend who has registered with you. She told me it was long ago and did not have to disclose this information. She also said that was too much information and felt it was an invasion of privacy. This is some we discuss with only the people we would like to know. I gave up on using your site. Unless there are changes made, I will pass the word on to not use your site.

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Roger white

Nov 13, 2018
0

60 for continued membership automatically and NEVER gave POF permission to do so. I want to cancel my membership, but don't remember my password. When I send my e-mail address in to get the password reset, I get no response.

I've also recently cancelled my credit card and requested a new one with different numbers so this can't happen again. I would like a refund sent to me since you can't credit my card as it's been cancelled. From Roger White. Address: 1611-B Cass Lk. Rd. Keego Harbor, Mi. 48320.

This is nothing short of fraud. I'm very upset about this and would, at least, appreciate a response if not a complete refund.

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Frederick C.Nicholson

Nov 12, 2018
0

I have a smart phone and a tablet. Why do I have to create a new email, passwords, and all of the other things.I just want to switch back and forth. Also why is your toll-free number no help at all.I could explain my questions verbally so much better than asking these questions online?

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Ralston Linda

Nov 12, 2018
0

The profile "john5480" is either a scam or illegal immigrant and needs to be removed permanently. This person wanted me to communicate by personal email. He gives the name John from Ocala but then offsite he is Pete Bradwell in Texas. Obviously, disengenious.

Offsite, his English was poor and I got the sense he was looking to latch on to someone to become an American citiizen. This is constructive notice to POF to remove this profile from your online datsite. Linda Ralston

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Phil Green

Nov 11, 2018
0

I am a supposed upgraded member having paid for a subscription. I have had woman wanting to meet me, when I have gone to message these woman I have a message come up saying these woman only accept messages from certain members!!.

, yet each and every time I have been blocked by Pof from contacting said woman!!. The next issue is I am getting notifications of other woman wanting to meet, but when I go to check them out a message appears saying they have either closed their account or been removed by Pof!.

The next issue I have is when I am allowed to communicate it turns out the woman in particular is from a sex site or asking me to join upto another site n nothing to do with wanting to meet me or anything else for that matter!!. The other issue is a lot of these profiles are FAKE!.

,…

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Rosalie Black

Nov 5, 2018
0

I have written umpteen emails to POF they have not replied to any . I paid to upgrade and one of the services is See who wants to meet you. When I try this it takes me to the subscription page.

I try to pay but of course it says I have already subscribed. It won’t let me in and the is no way to bypass the subscription page. I can see in my iTunes Store that I have paid but it looks as if my money has been taken under false pretence.

I am very cross that they do not have the courtesy to reply. You are my last resort. I hope you can help me. It doesn’t help that you can’t talk to a human being

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Lou

Nov 4, 2018
0

messaging me and abusing me with la gage. I shouldn't have to use the block you should hold up to your end of the deal and remove them fro. The site . So I deleted mine and I am going elsewhere

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Bruce a Crescenzi

Oct 31, 2018
0

I joined this site several weeks ago!! with in the first 4 days I was bombarded with ladies wanting to be friend's!!! Then came the pictures and letters from them!! Then I get pictures and I run them on a google photo search!! 15 0f the 18 ladies were on the ladies scammers site!!!

Please refund my money to me for the year I paid for!! I feel I was ripped of with promises of good things!!

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Jimmy Hocutt

Oct 26, 2018
0

My paper was saturated and unreadable today! We do have a paper box and if it cannot be used on days of rain, please just cancel subscription! Thanks

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Jimmy Hocutt

Oct 26, 2018
0

My paper was saturated and unreadable today! We do have a paper box and if it cannot be used on days of rain, please just cancel subscription! Thanks

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Sengul

Oct 18, 2018
0

I was having trouble signing into my POF account, yesterday afternoon. I was on the site in the morning and i had no trouble logging in. I sent numerous of emails as well as tried resetting my login detail's but still received nothing.

I thought the help centre was there to help assist someone in resolving an issue, but as part of representing the dating app they failed to do so.

Finally after sending another email, i received and email back saying my account was closed, with no further explanation as to why. Neither was i contacted before hand to say it will be closed down. All my personal details on my profile as well as my photos are legit, i don't have any sexual or swear words written on my profile nor do i have naked photos.

There is nothing on there indicating it is inappropriate…

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Robert Pope

Sep 28, 2018
0

Yes I got account with plenty of fish dating site even a dam n profile on there and I went out my password and username and it said it was wrong which was load of bull. I asked time and time again for new password deal and nothing

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John wesley patton

Aug 28, 2018
0

I met Christy Rorabaugh on POF. She is from Kenner Louisiana. She did not inform me she had HERPES. I caught it from her. She is spreading it on POF in the New Orleans area. Please remove her profile or require her to inform Potential dates.

That she has a non curable STD. PLEASE HELP.

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Mary Christopher

Aug 28, 2018
0

I was scammed by a guy that keeps popping up in different cities. I have sent in a scammer/phishing report every time I find him but this has turned into a full time job trying to track him so other innocent women do not get scammed.

I have filed a complaint with the FBI and the police. Please do not let him on your site and I would appreciate someone calling, texting or emailing me so I can give you all the pertinent information to have him permanently removed!

I have looked on this site and now can spot scammers easily! Would someone please help me get at least one of these creeps off this site!! please let me know what we can do to stop this man from scamming more women!!

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RUSSELL WARREN

Aug 22, 2018
0

I WANT TO STOP this pot SITE,WANT my profile REMOVED NOW RIGHT NOW,,how UNFAIR can't CONTACT anybody,,PACK of arseholes

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sam e defilippis

Aug 12, 2018
0

I can not log into my plentyoffish ,my e-mail name is sammydfun,I think a resident from my address has tampered with it .her name is diane of apt.40369 park ,park forest,il.I want to know why I can not log in

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Danny Hamlett (MrHamlett)

Aug 2, 2018
0

Hello POF. My name is Danny Hamlett- user name MrHamlett. Recently a couple Lady friends that I Have Met and became friends on the POF site has informed me that my pictures and profile are not showing up when they try to message me.

I'm never disrespectful , I don't show explicit pictures and I don't harass anyone. So why is this happening?

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Danny Hamlett

Aug 1, 2018
0

Hello POF, My user name is MrHamlett. I am complaining because other users have contacted me and told me that my pictures and profile are not being shown when they try to contact me. I have not broken any POF rules.

I do not disrespect anyone or show nudity. why is this happening?

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muchael

Jul 14, 2018
0

there are woman on the site who have been there for 8 plus years, who are solicitation of sex, and when you sign up you get between 8 - 15 immediate "hi handsome" , a large percentage of woman on there want money, or go to another site/

when i call them out they block me, and since the site is to make money off of loney desperate men, they block you , bc you see the bs, so then i get deleted for no reason bc POF doesn't want honest good men, DOES NOT MAKE THEM MONEY. POF is a free, lol, scam, for scammers to make money, that simple. sad for the few woman on there who would like to meet some one

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Lisa

Jun 23, 2018
0

My account was deleted and not sure why. I am unable to reach any sort of support. I sent an email and have not gotten any response either. I am also unable to create a new account. I did not break any of the rules My user name is MsLadee22.

The support phone number is useless as no one actually picks up and it clearly states that messages are not checked.

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Randy Duvall

Jun 18, 2018
0

Porn has taken over Men looking for women

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Barbara Lowe

Jun 12, 2018
0

I can't log in, & can't contact POF to find out why. The phone number doesn't work...saying it is unmonitored & any messages left will not be heard. I need someone to contact me PLEASE!

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Bunny Bernfeld

May 4, 2018
0

I was on POF for one hour. I then asked for my money back. You said you don't do that but that you will give me approximately $40. I did not even sign up for $40. You have yet to inform me when you are giving me the money back. You should give me a full refund but I know you won't.

Take all my information off your sight immediately. Give me the partial refund you promised. Respond to this email. Tell me when all my information is off of your site and the date you give me for the partial refund.

Making me wait is not a good way to business. You can be assured I will give you bad publicity whenever I can.

Bunny Bernfeld

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rebecca

Apr 27, 2018
0

My profile got deleted twice in one day because guys kept blocking me and the only reason they blocked me is because i refuse to send nude pictures to them and refuse to view nudes of them also guys had blocked me because i told them i was not in the same town as them when they contacted me so how is this fair. i get my profile deleted and unable to sign back up because i wouldn't do the nudes thing with them or guys get shitty because i couldn't meet them

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william hutchison

Mar 28, 2018
0

I would give you NO STARS if I could help it.the reason am deleting my account as I paid 16.99 for 10 tokens I got the tokens I sent messages but yet none tokens were used.i don't know what they are for or how to use them but then you have a cheek to ask if I want to speak the people am interested in I have to pay for upgrade..so I want my money refunded as this was a waste of time.very very disappointed in your site.

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william hutchison

Mar 26, 2018
0

ive tried to download pics of me I only have about 4 so I sent them again as the requirement is 8 from my facebook...but still cant get them downloaded to my file

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Tony

Mar 21, 2018
0

My Account has been compromised because I can't log into or when I try to change my password 15 times I never get a e-mail back as stated to help change passwords. I have pictures on my account and can not get into WTF is going on with this site !!! Please respond how I can resume activity in my account or advise how I can go in and delete this profile.

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Marycruz Licon

Feb 16, 2018
0

My account has gotten hacked into. I can't even log in to delete the account. Looking for a way to get the account deleted. I'm having people report the issue. They have wrote really vulgar things about me.

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Julie salt

Feb 11, 2018
0

I signed up & did my profile including pics that were within pof guidelines. All the pics were myself but my account got deleted ! I proved èxtreamly popular with other singles so I don't understand why ?? I tried setting up again but 5min after I had , once again my account was deleted.

There was absolutely no reason why my account should have been deleted & deserve an explanation?

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Natasha garbutt

Jan 28, 2018
0

Sick to death of my account disappearing with no explanation is very frustrating, Last account last 15 mins then vanishes I'm fully clothed haven't spoke to anyone in msg or been rude so I really don't get it???

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Narelle Bailey

Jan 27, 2018
0

To whom it may concern, I have met someone on pof and ee sat down together and deactivated our pof accounts as ee are going to try and gorm a relationship. He went in a couple of days latter to see if i had gone back on and asked me why i was back on there and i said i am not.

He said check it out because you are. I went in to check and my account is closed at my end so i would aporeciate it if you could investigate it at the other end and take it right off for me please. Thankyou Narelle

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clinton coulter

Jan 25, 2018
0

I tried to cancel sub but even though I was logged on the site asked me to log on. I could not even though I reset my password 3 times. Then they charged me a 8 month renewal and guess what then I could log on.

No way to talk to anyone and get it straight so I'm going through CC company. Be careful!!

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