Papa John's

I ordered a pizza at papa johns at hwy 138 in newton co and wanted to pay with a $100 bill.

They said they could not accept my money because it was company policy not to accept that high denomination.

I told them that I only had a 20 and a hundred dollar bill and my order was $25.

They said to either get change or use a credit card.

I didn't have a credit card nor should I be inconvenience to pay for my order.

The mgr said they drop their money in a safe to avoid robberies.

My argument was they would rather lose a customer than make the sale?

What about if a bunch of orders were paid with fake 10 and 20 dollar bills would they not lose business and money?

What about if they needed change after running out, do they now go running to other establishments looking for change?

And how…

my daughter called papa johns 88 st and biscayne blvd-miami fla 33138and ordered pizza for pickup at 4.

31 pm sunday eve-when i the father arrived to pick up order couldnot be confirmed because order taker logged in my daughter as Candice-not patience-her actual name-i called pizza parlor and call taker tried to cover their tracks by saying they had no record of initial order.

of course they asked my daughters name and it wasnt on order log-they ran off a bunch of names including candice-none of which i recognised-this was a total disaster as i got up from sick bed-severe flu-to pick up order-my daughteers name is a bit odd- Patience-order taker should have verified spellinf of name initially

Hi my name is alex cragg ive been at papa johns on culver and main in rochester ny for almost a year i use to make good money until we got are new GMand i know she has it out to make my life hell i pay $105 a week for child support so i get 47 dollars a week in my check i use to close but now im workin 4 hrs a day makin 12 dollars a night how do u people expect me to wanna work for ur shitty company i keep motovated rotate chese and sause constantlet preping and filling stuff in the make line always making sure everything if filled and ready to go now thanks to elizabeth steinzs i get to work for free eather u guys give me a rais or do something about this or one of ur franchises is going to loose a valuble hard working employee to salvitors i hope someone inportant in a high rank gets…

I called at approx 10:30am on Jan23,2013 ordering a large pizza with 2 toppings , and I asked for any special for today ? a guy said $10.- for 2 toppings were special for large pizza and I said I would like to pick up after 10 mins.

He said it took 20 mins.

I said ok.

After few seconds I found my wallet had a coupon, I called again because the coupon was $8.

99 for a large pizza with 3 toppings, so I requested to add 1 more topping.

He said the pizza was well done.

I insisted to put one more on the top of the pizza.

After 5 mins, I arrived the store and presented the coupon and money at counter.

I asked the person who talked to me on the phone was Julian .

I said why you told me to pick up at 20 mins and I asked for additional topping, I could come to pick up within 15 mins…

Long time customer of papa johns and just bought 250 dollars worth of gift cards last week.

Went online and ordered a meal deal from east Rutherford nj store.

I have spoken to the owner and driver many times and they are very nice.

Store did not have the soda that went with my deal (has happened before and I was always reasonable and took a different soda).

They did not have orange or pepsi or anything I liked.

I said "please refund me the price of the soda and I will go next door and buy one." She gives me one dollar and ten cents.

I said "I can buy a soda for a dollar seventy five next door but not a dollar ten".

She said that is the pro rated price for the deal I bought.

I said "I have no way of knowing what I paid for each individual item in a deal but you are the ones who…

We ordered pizza on 02/02/2015 from Papa John' and we are not satisfied with the pizza.

It was delivered approx 5:06pm and it was cold,and terrible.

Because my kids were hungry they just heated it up and ate some of it.

We have ordered pizza from your company many times and has never been so unsatisfied like this.

I don't think that this is the way Papa John wants to represented especially with all the commercials that makes you feel like they care about their customers.

I will NOT be ordering from Papa John's again.

Very unsatisfied customer.

This should be sent to the Papa John's complaints email address customer_services@papajohnsonline.com.

Yesterday was a friend of mine birthday and we all decided we were going to order her pizza for lunch, so I went to your website to place an order online so it could possibly be here by 11.

30 am.

The order would not go through, so I called your store here in Lenoir, and was told by a young man that I could not place an order on line until they opened at 10.

30, so I thought that was strange and he was somewhat rude, but I waited until 10.

30 and tried to send the order again, it would not go through, so I called the store one more time, and was told by a different man, that they could not accept online orders over the phone, and I would have to call the main office to get any help,…

I've been ordering on my iPhone app once a wk well as of last wk my address could not be found on the app I contact customer service they send me a email on directions to my house without where I start ect..

I was nice and got a reply back a smart comment on directions I told them why don't they look up the 1000 pizzas I ordered before they seemed to find my house just fine .

Idiots !

I called this restaurant to place a order at first and the employee answer the phone with no idea what I was talking about when I asked bout the bacon pepperoni pizza, so he put on hold.

The employee came back to the phone and hung the phone up.

So I just ordered online to avoid calling the store back.

I ordered my pizza and it was late.

I called the store to check on my ordered and the same guy hung up the phone when I asked him about the delivery order.

I finally called back on the third time and a nice lady asked phone and said that my order was on the way after 45 minutes being late.

I would like for you to ask your employee to answer the phone in a nice manner and please know your menu and specials.

I order from this restaurant time to time because I love your pizza.

Thank…

My kids and I were sitting down in the kitchen and saw the Papa johns commercial.

I made a bet that papa Johns was going to taste better than Dominos.

We ordered the pepperoni bacon 12″ ( cost $20.

10 ) we then order (1) from Dominoes ($14.

69).

Not only did Dominoes come within 30 min.

But also looked and tasted great.

Papa Johns came and looked/tasted like old food.

Needless to say I lost my bet with my kids and had to pay for both pies.

Can someone tell me why.

Order#0403/0112

 

They delivered the wrong pizza to me as I had waiteda half hour I ate a slicewhen they redelivered the right pizza they said I had to trade a complete pizza so because I ate a piece I couldn’t trade it had to be whole.

Well of course my friends ate thier whole pizza and me and my fiance had to watch.

So as of this reason ill never order papa john pizza again and ill tell everyone what type of service you have.

 

I ordered online so I can get a good deal, since its SPURS game.

I always buy PAPA JOHNS PIZZA and I always get enough cheese and red pepper.

When I asked yhe girl she said that they are supposed to give me only twq little packages.

I went to the car and got a quarter then went back inside and asked for the manager and I opened the red peppered on the counter.

I said to him looked at how little red peppered there is.

And immidiately everyone working there go to the front counter one girl with acne face start yelling we ewill get in trouble if we give you more.

It got me upset and said so wha is Papa john going to go broke for giving me extra cheese and peppers? so the manager gives me 2 peppers and one cheese I put the quarter on the counter and said this should be enough to cover…

I live near Lexington Tennessee and I ordered a Large pizza supreme with extra cheese for the cost of a little over $17.

00.

I have only eaten papa john pizza twice in my life and both times were within a two month period.

The first time I ordered Papa Johns pizza, it tasted good, but last night I ordered your pizza for my fiancée and I for supper, and we both were very disappointed and let down.

The reason was because the taste was not consistent with my first experience, and there were hardly any toppings on the pizza.

That pretty much was our disappointment and our complaint.

I seriously doubt either of us will order a Papa Johns Pizza again.

I hoe you will contact the Papa Johns in Lexington, Tennessee or better yet, pay them a surprise visit to personally inspect the pizza.

In…

Employees are always outside smoking, making out rather than making the pizzas , they are taking food home with them and not paying for it. they are doing drugs at work.

Orders are very slow and pizza is cold by the time you receive it.

Terrible store never go there again.

 

I ordered a pizza in the store.

I waited 30 minutes while I listened and watched the staff tell jokes and horse around in the store.

The manager as well as other staff.

After 30 minutes, I bent down to look into the oven and no pizza was baking.

I asked them if they were making my pizza.

They said “Only his”.

They were referring to an employee.

While I continued to wait, he made himself 3 large pizzas, boxed them. put his coat and left.

I asked if they were for delivery.

The manager said no, they were his as he was having a party.

After another 20 minutes and no pizza, I left the store.

The manager was as bad as the workers.

They were laughing, high fiving, and generally not working.

I waited a total of 50 minutes and they still were not making my pizza.

On the…

I called for a pizza tonight for the first time in quite a while.

I was appalled to find out there was a $2.

50 delivery charge for my pizza.

I live 2 blocks from the store.

So I am supposed to pay $2.

50 to the store and then another $2-$3 dollars as a tip for the delivery. You have got to be kidding!

I am looking forward to getting my pizza tonight, but I am picking it up instead of having it delivered, which is an inconvenience for me tonight.

Also, I want you to know that I will not be ordering from Papa Johns again.

There are too many other pizza places that do not charge a delivery fee for me to order from you again.

If this policy changes, I will be happy to go back to ordering from Papa Johns.

Tonight our pizza was late, cold and was not the quality we have learned to love and expect from your franchise.

Our delivery person was not even allowed to pull in our driveway to deliver it which delays the delivery as well.

We were informed by our driver this is company policy they are not to pull in the driveway.

They are driving their personal vehicles when delivering and parking on the street placing him or her in danger.

This is not good practice.

We allow them in our driveway.

The driver did not even deliver our pizza in a container keeping it hot.

I ordered my order online at 1:00pm because my wife takes her 30 min lunch break at 1:30. i get a confirmation email at 1:02 pm saying that the pizza should be here in 30-40 mins making it no later than 1:40pm.

At 1:50pm still no sight of the pizza and wings I ordered i call the store I placed the order at for them to tell me “oh its on the way I’ll call the driver.” Ten mins later STILL NO PIZZA!

At this time it is exactly an hour after i placed my order making the pizza 20 mins later than the time the store told me it would be at my house.

By the time my order got to my house my wife had already had to leave to go back to work without eating lunch. when i opened the bow it was the ugliest pizza I have ever seen.

It looked like they had played frisbee with it before…

Received an email that Papa Johns was going to give away a free pizza and 2liter of Pepsi Max if the coin flip was heads.

Well it was heads and the local store acted like they had no idea what that’s about and I tried calling online customer service and they have turned off their phones.

That’s horrible customer service, if you say something then you had better be able to back it up!

If this problem doesn’t get addressed then you will loose a customer and I will continue to slander the name.

Knowing that its Super Bowl sunday I ordered from this establishment.

I called at 7:50pm on the dot, at 9:50 i called back because i was told it should arrive in 45min,i was than told the driver should be on his way my order was out.

At 10:35 i called back and was told my order did not leave n it…

I have worked at papa johns for awhile now and i will tell you that the del charge you pay does not go to the driver! and not only that we use to get two dollars for any order over 50 and four dollars for any order over 100! now the owner thinks cause his pockets are not filled enough it was a good idea to stop this! now the cutomer was not charged for this it was a company thing! but again the little man is screwed! papa johns does not care for its employees or there customers! it is a shame that the owner of the papa johns in paducah ky can vacation all over the world then return and screw the employees over to pay for it!

So I called Papa John’s recently, and they said I was out of their coverage zone.

The weird thing is, I have been to their store, and it took me 10 minutes to get…

I called the mt. zion store on 10/11/11 an ordered a pizza with two toppings it was within the special hour $7.

00 for the large pizza and $2.

00 extra for the two toppings.

After arriving at the store your manager Stacey said that the special did not apply and tried charging my daughter $13.

97 for the pizza,which we should have been charged $9.

00 for the pizza.

I called the store back and ask why my daughter did not get the special discount was told that she did not ask for the special and therefore was not given the special.

I was the one that ordered the pizza and should have been given the discount.

I am thoroughly upset with Papa John’s for this reason and it makes me not want to order again.

In the future if you have specials on pizza you should honor your customers…

Its been awhile since I’ve ordered from Papa Johns in Longmont, CO.

I placed a delivery order online.

After an hour I called around 7:10pm to check on how much longer it would be.

I was told the driver had left the store at 6:30 and had one stop before me.

At 7:25 I called again since they said he’d be there any minute last time.

Supposedly the driver got lost and called to get directions.

The driver mustve been driving around for a long time lost before he bothered to call.

Never has anyone ever had a hard time finding my house.

I mentioned that my pizza would have been in his car for an hour.

The store clerk told me if it was cold to call back and they’d send more out.

By the time it got there almost 1 1/2 hours after I ordered I was starving and just headed…

i placed a delivery order on october 7th at 11:54 pm..my pizza never showed up, i called the resterant..and the manager said they “were closed” i asked him about my pizza and then he said “they lost my order”..the manager then said it was free and to wait another 40 minutes..it is now 2am..and no pizza, and noone is answering the phone at the plymouth, indiana papa johns..i have “loyally” been a customer at that paticular papa johns for 6 years, but not anymore..i distinctly remember about 3 years ago something like this happening to me once before, with the manager then calling me a “liar”..im done!

I honestly hope papa johns goes otta buisness because nobody (in my opinion) should do buisness with someone who treats their customers like…

I just tried to order a pizza from the Salem, Ohio store on E.

State street at approximatley 8:30 P.

M. on Monday June 20, 2011.

First of all I was put on hold and I finally hung up and called back to be put on hold again!

The lady finally answered the phone and she knew nothing about the specials I asked her about…The 1st. special I asked her about was the 3 topping large pizza for $7.

99 she said that they only had a 1 topping Medium pizza for $5.

99.

While on hold they advertise any large pizza for $11.

99.

She said it would be $15.

99.

Maybe she should listen to the commerical when you are put on hold!!

I finally ordered my pizza and the whole time the lady was RUDE.

She answered me with WHAT?

Is that all?

The last thing she said was it would be a hour for pick up.…

First of all, my family loves papa johns pizza.

They were running a special either a sausage sensation or a tuscan six cheese for $11, but I have just myself and one child at my house so I ask the girl for a 1/2 sausage sensation and a 1/2 tuscan cheese because I love sausage and my kid loves the cheese.

Now mind you the pizzas are made from scratch and 1/2 and 1/2 indgredients doesn’t seem like a big deal to me but I was told, “yes sir we can do that but we can’t discount the pizza it will be $16.

95.

I was insulted, to the point I vowed to never buy another Papa Johns pizza again and thats about 100 a year total.

Two pizzas or more every weekend for the longest.

In the times where customer service is key, can we not teach our managers that being flexible,…