Papa John's

I placed an online order at around 11:30 pm, and once the clock hit 1am I began to realize that they weren't coming.

I called the store and no answer, I called customer service and they told me that they canceled the order and gave no reason as to why.

I never received a cancel order confirmation email either.

I just want my pizza, what's so difficult about delivering a pizza, especially when the location is a 5 minute drive.

Today is Saturday, November 21st.

Two weeks ago my husband ordered 2 pizzas from the restaurant here in Villa Rica GA.

Pretty much the same order every time we order.

It was 2 two toppings, pepperoni & ground beef.

Both pizza delivered were single ground beef toppings.

When we called the store they offered a choice of replacing the pizza immediately or store credit for 2 pizzas for the next order for free.

We elected the latter option.

We just ordered our pizzas and they taste horrible.

The thin crust pizza did include pepperoni this time but instead of beef topping I have Italian sausage.

The deep dish also has Italian sausage instead of beef.

Some pepperoni enough to say some is on it.

Barely has sauce.

We feel like we're being punished for calling in a order that they filled…

Ordered on-line at approximately 1:30 p.m. and asked to have 2 pizzas to be delivered at 5:15 p.m.

Got a confirmation back at 1:46 pm saying estimated ready time approximately 115-125 minutes.

Pizza was delivered at 2:07!!!!!

By the time I got home, it was COLD.

Called local store #128, spoke to the manager, understood my complaint, said nothing showed up on his end as it being as delayed order, so there was nothing he could do about it.

He gave me the on-line technical support phone number, although I asked to have the owner of the store's number.

They basically said they'd tell their IT department, so sorry, and hope I would have a great day.

Consequently my company who came at 5:30 had to eat cold pizza.

Called for delivery order poor service rude stating we dont deliver in your area I dont know who does oh what is the phone number, which happened to be wrong number.

Im very irritated by this especially being loyal customer for 15 years!

This young man is lazy and not very good at customer service.

My husband and I will not be back.

Lost a 15 year loyal customer to pizza hut and real Italian pizza.

I recently place an order with papa johns on Wed.

Nov 4th 2015.

Around 10 pm.

My Order was place online which I have always done.

Well...

The delivery driver name Davis said he tried to call me because they were out of Pepsi soda.

When The Del Driver arrived & knocked on my door.

I open it said hi!

Which he said nothing.

Except I tried to call you...

But, In a very nasty tone.

Which I didn't hear the phone ring.

He than said I call because we were out of Pepsi soda.

I said very nicely...

Oh! that's fine.

He said nothing, The ugly look he had on his face, Said it all.

There was no reason for that what so ever.

Trust me there's enough Of that In the world today as it is.

Than he proceed to take each of my item out of the Papa John Bag And, hand them to me.

But, He shove…

On the evening of 10/10 i ordered a pizza from Papa John's on Highway 34 in Matawan, NJ.

The pizza arrived crushed because the delivery boy threw a 2L of soda on it.

I called the shop to complain and said I wasn't paying for the pizza.

The manager said "yes yes, I'm sending it now." I again confirmed that I wouldn't have to pay for the pizza and was told "yes" again.

Once the pizza arrived I tipped the delivery boy and closed the door.

The manager then called my home screaming that I didn't pay for the pizza.

I told her that she had agreed that the pie would be free because of their delivery boy.

This argument went back and forth for minutes until I finally went to give the partially eaten pie to the delivery boy who at that point had driven away.

I then called back to say that the…

I called Papa John's.

The person who took my order gave me a price of 25.

00 and said my food will be delivered in 30 -40 min.

I called back an hour later only to be told the order didn't go through.

What kind of people do you have taking orders?

As a long time customer with Papa Johns, customer service has never been a issue.

Always polite responsive and professional.

But when I see how some of their employees are treated I'm rather saddened.

As I waited for my order I observed two female members of management treat a single employee so unfairly.

They were picking on him on certain things that others were also doing.

Ex..

Not tucking in shirt.

Seemed like a very nice boy.

One woman was def more disrespectful than the other, I believe her name was Sara.

I see the workers bust their butts every time I enter and should be treated with more respect.

We called the Papa John's in Hilton Head Island.

The phone number is (843) 341-3400.

The manager on duty's name was Kristie.

I'm not sure if that is how her name is spelled, but that was the name given.

She took my order, which was a Medium 12" half-cheese half-pepperoni pizza.

When the pizza arrived, we gave the driver a $5 tip and then opened up the pizza box.

It was the correct toppings, but it was a small pizza (10 inch) in a medium sized box.

There was a good 2" open to where it was obvious they made a small pizza and just put it in a medium box.

We paid for a medium pizza, not a small pizza.

Anyways, my husband called back to the store and asked to speak to the manager.

She said that there was no way because she made the pizza herself.

So pretty much she was calling a liar…

Ordered an extra large pizza half pepperoni, half sausage.

I was told that it would be 35 minutes, so ok.

Well one hours and twenty minutes later i get a cold pizza half sausage, half mushroom.

Call info manager of problem and was told correct pizza will be delivered 45 minutes later, ok.

Well one hour later i call the store to track my pizza and was told it will get there whenever the driver delivers it and this came from the manager.

Another half hour pass by, after complaining, no pizza.

So not cool, have to rethink about your product/services.

This is sad, never had a problem before, but going on three hours for one pizza.

Your company needs to look into its services and staff.

Papa John's store in Augusta GA on Walton way is the store i am complaining about.

I received a coupon with my last order for a family special for $20.

99.

Large specialty & A Large Cheese Pizza.

I called in this order for pickup and told the order taker that I had such a coupon.

She told me they would verify my coupon when I picked up my pizza.

At the store I was told that my coupon was for on line only and they would not honor it.

No where on the coupon does it say online only it only says for additional specials check on-line.

The store I trade at is @ 2922 kemp Blvd in Wichita Falls TX.

I told the cashier to keep their pizza and promptly ordered hamburgers from a local vendor.

I have been a customer for as many years as there has been a Papa Johns in our town but I refuse to play this type of game anymore.

I called the west broadway, Louisville, KY store on Sat.

May 16 approx.

9:45 p.m.

Ordered a works pizza for delivery.

I was informed they could take the order but could not give a time range for delivery - due to fact there was some police blockade near the store at that time and customers could not come in store for pick up or what time it would be delivered.

I understand that is out of their control.

When delivery was made at approx.

11p - the driver had 2 pizzas (we ordered 1 large works)-thin crust) - she said she had picked the wrong one out of her car - and unfortunately we did not check before paying for it.

There were hardly any of the toppings - lots and lots of cheese and a little (very little) pepperoni and nothing else.

We order frequently and have always enjoyed Papa…

I called and placed an order for a large 5 topping pizza.

I called at 6 pm and stated that I would pick up at 6'30.

When I went to pick up the pizza they could not find the order.

I had to place the order again and wait for them to cook the pizza.

Needless to say, I was very frustrated.

When I finally got home to feed my family, we began to eat the pizza and the pizza dough was still raw in the center...the edges were well done.

I threw the pizza away....

I was also frustrated because you had two young men standing in the drive through putting together boxes and one of them continued to use the F word while talking to co worker,

On May 8th, 2015 I made an order online so my husband could stop by and pick it up on his way home (about 20 miles away).

I ordered the works minus mushrooms added banana peppers and bacon and also a chocolate cookie.

That IS NOT what my husband brought home.

He didn't know what I ordered, he was picking up an order for me.

The order was paid for so all he had to do was go in grab the order and go.

He brought 2 pizzas home, 1 pepperoni, 1 sausage, an order of breadsticks and wings.

We didn't take it back because I didn't want to spend an hour of my time driving back and forth to take care of the matter.

I am sure this was a mistake but we didn't get what we wanted/ordered for dinner and the dinner we received was not at all good (not our type of pizza).

I am asking for a full…

initially, I voiced a concern due to what I felt was misleading advertising regarding the Philly cheese steak pizza that was a promotion or sorts, I suppose.

The pizza was a complete fail as far as I was concerned, and being a loyal customer I felt I should let corporate know that the reason they were losing a customer was because that was the second time in two orders that I had been very disappointed in a pizza.

So I hear from someone at the department of dealing with unhappy customers, and I accepted the explanation offered and said ok..

I'll give you another chance, at which point the person says.. we will comp a pizza for you, as a way of dealing with the issue.. gee thank I said..

A while later, I order my "free" pizza.. and am told, you don't have a free pizza, and you don't get…

I ordered an Hawaiian Pizza and they left off the Canadian Bacon, The order before that they left out one of the drinks.

They consistently mess up the orders and deny any responsibility for their errors.

I have even had pizza delivered that is uncooked in the middle.

All the Bristol Tennessee store cares about is catering to the Nascar fans 2 times a year, forget the residents who live here year round.

My advice: boycott the Volunteer Parkway store.

Treated rudely EVERYTIME we order from 4th st ne renton wa location!

Furious You send out coupons for online promos that DONT WORK!!

Tried to order online with promo code didn't work so called got told to call 800 number hung up.

Didn't work called back got told he was confused and couldn't help!

RE: Papa Johns Store #3105 Kenilworth NJ - It's 807 now and I ordered a pizza for two hungry kids two hours ago.

Apparently the driver came and said he was here for 25 minutes...

Guess what...if he was here the two kids would run to the door like hungry kids do and get the pizza.

He was never here...wherever he was it was not here.

So....called the store directly and the manager pretty much said she didn't believe what we were saying - "two different stories" was exactly what she was saying.

She didn't get the fact that if he were here I wouldn't be calling her...no comp...in fact she offered to send out the same order again...really?

What kind of service and managerial training is that?

Had to call back and ask for whoever was above her to even get an offer of another order made…

My pizza was awful.

Bad tasting skimpy toppings.

Only 1 pepper.

Never will I order again.

Waste of $15 plus tip.

It was to be large everything.

No way maybe three toppings on it and no cheese.

It stunk.

I am contacting better business bureau.

Marvin fry.

Illinois.

On 14th February I ordered a pizza to be delivered for my kids, so that they could have a fun meal and then go to bed before my wife and I enjoyed a Valentine's evening.

We ordered the food at 6.

55pm.

At 8.

15pm we called the store.

They claimed that they had dropped our food off at the wrong house and that a new order would be leaving the store in 5 minutes.

We call again at 9.

10pm and were told that our food still hadn't been cooked.

Our food finally arrived just after 9.

30pm.

Our kids were tired, up past their bedtime and hungry.

The food that was delivered was nasty - luke warm and of a very poor standard with minimal toppings.

15 days later, my complaint to Papa John's head office has been ignored.

I complained on their Twitter and Facebook pages and, rather than the…

My grandson worked for Papa Johns franchise in Salina, Ks.

Every week there is something wrong that he doesn't get his full pay -- it's a computer glitch or they pay for road pay from one account and store hours from another, etc.

We feel the local franchise owner is guilty of unfair practices and plan to file with the Wage An Hour board in Topeka, Ks.

We believe this franchise should be investigated by an impartial outside source!

I placed an online order for pick up.

I called 1 minute later and changed that order to delivery.

1 hour later the pizza had not arrived.

I called and was told the pizza never left.

The person I spoke with said he would remake the pizzas and send them out right away.

The 3 specialty pizzas arrived and looked like garbage.

They had obviously been reheated and were not fresh.

With tip I spent 49 dollars.

Needless to say nobody was pleased.

My brother in law had just flew in from the U.

K. and he always likes to have Papa Johns for dinner after his long flight.

What a disapointment.

Sincerely, a previously loyal customer

I called to purchase the latest Papa Johns pizza hut deal that was emailed to me.

A person on his first day of work was left to work the phones in the store alone.

He couldn't get the deal on his computer and kept getting confused about the order but was nice enough to take the order and said he would work out the details.

2 hours later I am still waiting for my Papa Johns order and I have called the local store over 10 times but it goes right to the main ordering line - which is terrible.

They can never figure out which store I order from.

The last time they sent my order to a store an hour away and when they called to inquire about my address we found out it was the wrong store and I had to start the whole order over again.

This is the worst ordering system and staffing ever!!

You…

Last night around 8:30 pm we ordered a pizza over the phone for delivery in the 92507 zip code, Riverside CA.

Our order was a pepperoni, Canadian bacon and olive.

The entire pizza had 3 pieces of pepperoni very few olives and microscopic pieces of what I assumed to be the Canadian Bacon?

To top that off it just did not taste right and needless to say I became Ill shortly after.

You really should check whomever was cooking August 31/2013 at that time for Quality control.

Worst pizza ever...

I'm done with Papa Johns was a regular customer.

We received several Papa Johns promotional coupons in the mail.

We received them on March o5,2012.

We put the coupons on the desk for our guests to use.

Next day we had a meeting in the meeting room and a guest had picked up one of the coupons.

They tried to use it for lunch for their meeting ( buy one large pizza and get one large pizza free with the Papa Johns coupon) you had to order it on line.

They couldn't get the coupon to work with the promotion code that was on the coupon.

I tried it for the guest and it wouldn't work for me either.

I called the Dunn, NC manager and she said it happens all the time.

I asked her if she could help me, she said no, you have to call the 800 number.

Quote" they have this problem all the time." So, i called the Papa Johns 800 number and told…