Papa John's

A few weeks ago I complained about the services in the Bakersfield California Papa John’s store.

Today I got a response from an ex-manager that received the complaint, and he left the company in 2006.

Wow you guys are really up to date on your managers.

I will post his response: Thank you for taking the time to email Papa John’s Pizza store #3027.

I understand completely how you feel.

I have long since left the company and I got your complaint emailed to me.

The New management is the owners son who has run the business into the ground.

I have a number of Papa John’s complaints in my box and I will be letting them know, again, that I’m no longer with the company.

I left in 2006.

Sorry again for your bad pizza.

Is this how you do business.

Please do not…

I ordered two cheese Papa John’s pizzas for my family including grandchildren, waited over an hour for delivery and received one with (yuck) anchovies, which made everyone want to vomit.

I called and was told it was going to be a “very long time” before I could get another one delivered (it was already 9:30pm), but I said yes, the grandkids are hungry!

I asked for the Papa John’s manager and was told he would not come to the phone, and the person that I talked to couldn’t hardly be heard, mumbled and slurred his words, I’m hoping they know how to wash their hands when handling food.

And, I am getting the replacement pizza for free, whoopee!

Did they think I was going to pay for a replacement?

I won’t ever order from them again, they have…

I called on 5-27-2011 and spoke to young lady working at Papa John’s.

I asked her if I could use a coupon that I printed from off line.

She said no if I printed it from off line I would have to order off line.

I explained to her that this was very inconvient for me not to mention that I am 6 months pregnant and really did not feel like going online to place a order.

She again replied no.

I asked her if I could speak to a Manager.

Scott Needling who stated that he was a GM then told me no that he was not going to do that.

I told him that I know it could be done b/c I have had a Mgr do it before.

Not only that but I never thought that I would have to go through so much with using a coupon as much money as my husband and I spend at Papa John’s.

He wasn’t Customer…

The Papa Johns in defiance ohio treat anyone who isn’t family like they do not matter at all.

They don’t hirie women verey often an when they do the boyfriend of the manger trys to get them in bed. an if ur a girlfriend of a man that works there he trys to get you in bed. an they will show up at ur house if u don’t answer the phone to get u to come in but they never want to cxover for u if ur sick. an when ur not family they make u come in no matter what is wrong with u.

They have no respect for anyone and they don’t let u use the ac when it is working.

I used to work there an I would see the women sleeps while her boyfriend works for her he has also singed in under her name when she is home so that she can have the hours with out doing the work her self.

They…

On may 2nd 2011 my family ordered 2 pizza’s from the Papa John’s store in Independence.

We get the pizza home and i had to spit it out it was so bad.

I called the store and the manager on duty could barely speak to were I could understand him, I told him the cheese pizza was terrible and he said come back ill make you a new one.

I then explained to him my wife had already went to Little Caesar’s and got different pizza.

The manager kept insisting on me coming back to get another pizza i denied that action asking for a refund not wanting to drive 20 minutes across town to get another pizza when we had already crossed over for it the first time.

He then refused to give me his supervisors number and only credited me for 1/2 the pizza.

I placed an order from Papa John’s totaling $26.

80.

I typed in the “Instructions to Driver” box “Please have change for $50 bill.” The driver arrived and said he did not have change because he was not allowed to carry more than $20.

00.

I had planned to give him a tip of $3.

20, making my change an even $20.

00.

He said he carried $20.

00…where was it?

He wanted to give me nickles and dimes.

I told him to take the pizzas back!

On another occasion, the driver told me he carries NO change at all!

Fortunately, I had close to the correct change, but still ended up tipping $1.

00 more than I should have.

I will NEVER order or eat another Papa John’s pizza again.

By the way, why should I have to tip when I’m already paying $1.

99…

I ordered a $12.

00 pizza and ended up paying $17.

64.

I expected to pay the tax on $12.

00 but they also added a $2.

75 delivery charge and they also charged me sales tax on the delivery charge.

THEY NEVER ADVISED ME OF A DELIVERY CHARGE!

I tip the driver two dollars and find out I have already been charged $ 2.

75 for my delivery.

When looking closer, I noticed that the receipt has a statement of: Any delivery fee charged is not a tip to the driver.

Please reward your driver with a tip for outstanding service.

Why is Papa Johns charging me a delivery fee if they are not giving it to the driver.

Papa John’s is saying tip the delivery guy giving “outstanding service”???

Just how can a delivery guy give “outstanding service??

Why, cause he found my…

I had to go to Papa Johns on a very rainy night looking for pizza.

First, I called an order in and the girl who answered the phone talked so fast, I couldn’t understand what she said.

When I asked who I was calling, she said, “Hello, Papa Johns” then started laughing.

When I arrived, no other customers were there.

The Papa Johns employees looked like maybe they were family, and didn’t want to stop what they were doing to get my pizza.

What ever happened to respect?

The older woman and a young girl started talking in a foreign language and both looked at me, like I was a joke or something.

People like that should not be running such an establishment if they don’t know how to treat customers.

I will NEVER order from Papa John’s again, period.

I called in an order for Papa Johns on Feb.

6th, 2011 around 5 pm and they said it would be ready around 6 pm.

That was fine but when I got to the store it was at least 50 people waiting in line.

I waited over an hour.

I know this was the day of the Super Bowl but they should have accommodated for this.

There were people who had e-mailed their orders in at 1 pm that day and were still waiting when I left.

The store I am referring to is Papa Johns on Timberlake Road in Lynchburg VA.

My first thought was to go to Pizza Hut but then I thought I would try Papa Johns.

This made me not want to order from your store anymore.

Yes I understand it’s a freakin’ blizzard outside and all over most of the country right now.

Most of us are trapped inside and need to eat!

I called papa john’s because they delivered a coupon for pizza in the mail.

Ok so the mail gets to my house but they can’t deliver a pizza?

Thanks papa johns!

I called the nearest location and the girl asked where I lived (which it’s like 5 minutes away), and she said they weren’t “going there”.

Ok so if you won’t bring me pizza cool but when I call you better tell me as soon as you answer that you aren’t open for business.

Quit wasting my time, they got all my info, my order, my credit card number, just so papa could turn me down.

I phoned in a Papa Johns order for an XL, 2 topping Pizza.

I didn’t have time for pick up at the papa johns location near me, so I asked for delivery so there wouldn’t be any problems.

I gave my son more than enough to cover the cost in case I was on a business call and said several times to get at least $10 dollars back for the change.

I knew the total and had added in a few bucks for the tip, but only had 20’s to cover the cost.

After 2-3 calls for directions, the papa johns pizza was delivered and the driver took all the money from my son and said “thanks”.

He then left when I asked for the change my son said he took all the money and left.