Maaco

My experience reflects the interaction with Todd. He is a new manager at the Maaco at 2100 South West, S Pine Ave, Ocala, FL 34471.

First I went there with an insurance claim which I had even mailed him the insurance appraiser's report with the estimate. Without telling me he chose to process me as a paying customer as he asked if the insurance had cut me a check or that they were going to pay the shop directly. com

I wanted to get both rear wells repaired. It had surface bubbles, we agreed to cutting out the metal in the wheel wells to extend longer life of rear wheel wells. The work was done June 2019. At the time to pick up vehicle, there were still numerous defects in the paint and prep work at pick up.

I left vehicle for them to correct the defects pointed out. The second time for pickup a few days later , there were still defects that was not corrected. I just left from there today. 00 to work on the truck again who never corrected the issue from the initial pickup of the vehicle. He told…

Maaco Franchising, Inc. 440 South Church Street Suite 700 Charlotte, North Carolina 28202 October 11, 2019

CEO: Anthony A. Martino

Please allow me this opportunity to explain to you a recent confrontation at one of your Franchise dealerships. Over the year I have been a fan and loyal customer of not only the Stockbridge location, but of Macco in general was one of their first customer, when they were attempting to become a franchised dealer, and have remained loyal over the years. I have taken several of my personal vehicle there, as well as,refered many friend, family and coworkers. Each has been satisfied with the services they received. In any business operation there will be moments, where the rubber met the road, and parties disagree over expecttions.Prior to this moment, the…

Got overspray on 40-50% of the vecile.Its like they painted and just did not care.WhenI went to have then corrct the problem they told me it was dirt.The police had to be called,they held my vechile hostage and would not return it when asked.I ve been a loyal customer for 10 plus years,and in my opinon Trump is their leader.And aas their leader no apology is requird to minorities.

To whom it may concern! Enough is enough! I have a black 2005 Ford Taurus that I released to the care of Anthony Roberts at Maaco auto painting in Memphis TN on April 16, 2019 . It just needed minor wear and tare dings and needed a new paint job.

Anthony Roberts gave me a free estimate of $731 and some change. I told him that was fine and asked him how long would it take so I could make the proper transportation arrangements. At this point Anthony Roberts said " about 10 days".

I agreed and made the proper transportation arrangements. It is now September 29, 2019 and I still do not have my vehicle. I have came out of a lot of extra cash trying to keep away back and forth to work.

On top of that I've been lied to by Anthony Roberts once or twice. After a 45 days passed and I finally reached…

Hello - the number you have listed on here for customer complaints is my personal number and I keep getting calls that I can't help with. Can you please replace it with the toll free number for customer service:

1 (800) 523-1180

The maaco in memphis at 5653 mt. This place is so unprofessionally run. NO LOCATION NOWHERE

I thought it was a serious company, take my truck to paint, they told me it would take 3 days and it took 7 days and the work was very bad and I returned it to be repaired and it took 8 more days and I'm still waiting I didn't think I would paint it will take so long I am very upset of this conpania I am going to report it in the workstation and in the corporation

I took my car to Maaco on Airline they broke my window panel, didn't fix my car properly and they had it fir a month before. Now I took it back uo there to Carlos the manager all they do is lie to me that my car is ready, well its two weeks now and its still not ready. Monday I will pickup my car and file a complaint.

I brought my clean 1978 chevy C-10 for a complete paint job paid $3390.30 walked the job with both the manager and shop foreman the old paint job was decent but had small scratches and issues what I got back was worse

I took my 2011 BMW 353I GT to a Maaco shop located at 9808 Palm River Rd, Tampa FL 33619 for bumper repair on date 7/8/19. The service representative took a look at the car and gave me an estimate with a printout that included the OE part no.

She suggested that if I have time and want to save some money, I could go to look at the used or aftermarket part and bring to Maaco’s repair shop and, she can give me an estimate for just the labor only. I researched online until I found the part “exact part number she gave it to me in the estimate”.

I drove to the Maaco repair shop to get a new estimate for just labor only on 7/25/19, and at that time I had conversation with her and ask to verify that the part number was that the correct part to order. She confirmed that was the correct part and…

There is no answer at this phone number. The phone is not maned with an operator!!

5 WEEKS AFTER MAACO MISTAKES WITH NO FINACIAL REDUCTION OR RENTAL CAR HELP. 95. I ask for black metallic paint. I drop my SUV off on a Monday. I hope to get the vehicle back no later than Friday. I was told 5 days to complete the job.

Thursday, I was told the tail gate needed to be repainted and the hood needed to be replaced because of corrosion. I drove to MAACO to inspect the hood. Hood was order. More time was given for the job. I notice the roof of the vehicle didn’t have the same gloss.

I was told every thing would be fine. After 7 work days, I was told the vehicle was ready. After inspecting the vehicle. The paint job…

I am very disappointed in the results of my car for the price that I paid for a full paint job at the Newark De location . It wasn't completed in two days as promised I still had to take the car back to have the pin stripes put on and there was a two long area under the door that had not even been painted, when the car was taken back for the corrections dents were not removed from the drivers side door as promised when the car was taken back to macco and

the dents where brought to Jerry's attention the (owner) he replied "it wont get done". I paid too much money for such a shabby job. Jerry was very rude and condescending.

00. The owner Jessie said it would only take 3-4 days. My son said he needed it BY SATURDAY because he had to have it to work Saturday delivering mail. I drove him 45 mins. to drop it off on Sunday night.

Jessie said on the Friday before that he would order the parts so they could start on it first thing Monday. On the following Thursday my son called to see how they were progressing knowing he needed it for work Saturday morning. 00.

The picture showed the car had not even been touched yet! My son asked if it would be done BY SATURDAY and he accused my son of now rushing him and saying it wont be done till Mon or tues.

My son said since you havent started it yet I need to come pick it up so I can use it for work Saturday then I'LL bring it back to get it done. 00 before he can take his…

Yes I took my car for paint job they gave me a estimate of 600.00 dollars and I went to pick it up it had fish eye and bad paint and then I was not happy and sad they do it again and two days later they call me for 200.00 more for material I was happy with that I said fine but still look messed up so I paid but I'm not happy with it what can do please help me

These people completely ruined my new car. The paint is not the same color, they did not sand it, all they did was paint over what was already there. They damaged my taillights, headlights. Weather stripping. Missing my antenna. Metal lining is bent out of place unable to bend back. Bubbles in paint.

Dents there that weren’t there before!! I am calling corporate on these people. Most terrible service!

Dear CEO Jose Costa,

May name is Lael Barlow, cell phone 609-462-5478 my email address is [email protected] .

I’m sorry that we have to meet like this with me filing a complaint. I would like to make a complaint against Maaco NJ Lic#0041A located 1460 Prospect St Ewing NJ 08638.

Maaco flat my car tire and refused to reimburse me for damages, when I presented them with receipt for repairs, the manager became belligerent even making racial slurs calling me “You People”.

First I would like to say I’m am a good loyal Customer whom have always used Maaco for repairs, I have done business with Maaco since I was 18, my whole family has done business with Maaco, my brothers sisters and friends, I even have made many recommendations and referrals to Macco. I have always respected the fact…

Filed a complaint about a month ago with no response from you guys my hummer was painted 2 tone it was done wrong when they redid it there were supposed to redo the entire side of the vehicle and they only redid the black so now there’s a really thickline in between the yellow and black when it should be the same thickness the hummer is in covered with orange peel from bumper to bumper from top to bottom paid $2400 for a $500 paint job you can even see the mistake that they made Because all they did was wetsand n reshoot.

Filed a complaint about a month ago with no response from you guys my hummer was painted 2 tone it was done wrong when they redid it there were supposed to redo the entire side of the vehicle and they only redid the black so now there’s a really thickline in between the yellow and black when it should be the same thickness the hummer is in covered with orange peel from bumper to bumper from top to bottom paid $2400 for a $500 paint job you can even see the mistake that they made Because all they did was wetsand n reshoot.

No response from customer complaint after first inquiry Had my hummer painted single stage paint covered in the Orange peel from front to back top to bottom ridiculous and unprofessional look like they just sprayed it with us break in the worst pain job I ever saw sent you guys pictures no response left messages for the owner of Mykonos O’ahu and all he did was send an email saying why I called you corporate office Two tone paint jobs will have a hard line with the two panes me but if you look at where the black and

yellow meet you can see how thick the black is this because after they made the mistake they just repainted the black when they said and they were supposed to repaint the whole entire side of the car

Lied to me about fix on my car. Assured me they fix other maaco mistake n 7 months later same problem n now manager acting like he never told me he fix it. Neptune maaco screwed me now tintin falls maaco

The maaco store in Little Rock Arkansas painted my car the wrong color I come in with a 05 Mercury burgundy plum I told them that I wanted the car to be painted just a tad bit lighter than what it was they called me Wednesday to come pick up the car is completely fire engine red and I am pissed off about my car very very very dissatisfied I talk to the manager Cody he was very rude he's not trying to fix the problem that they cause I paid my money and

I want my car to be the color that it was when I first brought it over thereand it maaco does not want to repaint my car then I want my money back and I will go further than this if it takes to go to court then so be it

I would like to make a complaint against Macco located 1460 prospect St. Ewing NJ 08638. Macco flat my car tire and when I politely asked to be reimbursed the manager became aggressive, refused to reimburse me for damages, when I presented them with receipt for repairs, the manager became even more belligerent making racial slurs calling me “You People”.

The manager became so verbally aggressive I thought I was going to have to call the police. I turn the leave very displeased the office the manager added more insults " good luck with your tire". i refused to engage with a verbal argument.

I would like to say was a loyal customer to Macco, I just had three car serviced with same office and was setting up two more appointments. Showing my loyalty as a customer. The manager talked to me as…

This is the last and final time I will ever go to a Maaco location to have my vehicle repaired. Your business shouldn't be in business any more and I strongly advise you start from scratch to figure out how you can be more successful.

My husbands car was involved in an accident when a deer hit us, and we have (should say had) a friend who runs one of your locations and we trusted him to repair our vehicle. Our vehicle has not been repaired the way it should, there are so many scratches inside of our vehicle that we've never seen before.

The windows from inside of the vehicle are all scratched because an amateur used a dirty rag to wipe them! You guys should see these pictures!! Our AC is barely working, power steering is making sounds, the list keeps going!!

We complain right off the…

I asked for one of the pricing jobs posted on the wall. He said that it does not include the roof and a minivan will cost 400 more. I looked at the sign again and it said nothing about the roof or about the size of the vehicle.

This is 100% bait and switch and false advertising. He price quoted me for repainting two doors a price that was more than paining the entire car. A total scam.

They did not remove the old decals that were all ready on the truck which we had agreed to do that's how i know the truck was never painted. Every since I became old to own car i all ways said i wanted to that my car to macco to be painted and when i finally did this is what happen you have to see this for yourself it is the worst work i have seen.

I am a victim of Maaco dirty business practices. Estimator Paul Veenendaal set me up with a paperwork, and take advantage on it. play favoritism because I am an English Second Language Citizen. He asked me to signed up the paperwork which I did not know whats all about.

After finished painting rear bumper find out the color didn't match and it is awfully rough. 24 General total is $708 for painting the rear bumper only. This is a Dishonest money Scheme. I hope there is a bigger Institution to investigate this matter.

for my 2006 BMW job was to paint hood , roof and rear spoiler. Spoiler and roof was okay but hood is cloudy and grainy looks dull not like base clear coat. Manager agreed to redo hood because it looked bad .

So i drop my car off on May 28 2019 at 5:21 pm and they close at 5:30. Now this is when the trouble starts , i mistakenly left my 43 gram gold Cuban link chain covered up in my ashtray which was my mistake when i realized what i done they had closed but no worry it should be there in the morning right ? wrong it was gone. 00 chain.

So when she arrives Chad Carroll the sales associate who parked my car the day before opens the gate for my wife so she can get my chain but its not there. Now at this point my wife lets Chad know that the chain has been stolen but of course he doesn't…

I took my car in to your shop in NE Calgary for an estimate. The guy doing the estimate said they could do the minor body work and paint the car but wanted the painter to confirm. The painter cane out and looked at the car and said well the flaking on the hood would be a problem.

I said look quote me on scuffing the whole car fill in the couple small dents prime the entire car will that make it easier for you and eliminate your concerns ? He replied oh ya no problem. Then he goes in and brings a woman she says we can’t paint your car we are short staffed and it would take 6 months .

Then she suggested painting only the body panels not the roof or bumpers. This has to be the biggest fucken joke ever. If you guys don’t strip this franchises of this franchise I promise u I will shut this…

I took my 1965 Plymouth Belvedere to local Maaco on 3-18-19. I spent 2 months prior cleaning, waxing and rebuilding engine compartment and when I took the car in I completely stripped car of all chrome, bumpers, windshield, back glass, windows, door handles, seats etc.

The car was a shell when I delivered it on a trailer. I picked up the car by trailer on 4-10-19. On 4-11-19 I inspected car and found several issues. There were paint runs, painted over rust, overspray in engine compartment and hood was not painted on either side, the door jambs were only painted about a foot on the rocker.

There is trash in paint all over vehicle. I called Maaco the same day and complained about these issues and was told to bring the car back and it would be fixed, I even marked spots with blue tape to be…

Car not completely painted. Been back 3 times. They are doing a rush job. Now have scrub marks on new paint. took up their second time to be repaired and they still did not get all the paint out and you can tell that it was scufffed with a Scotch-Brite pad and it looked awful.

Gentleman told me to wait two weeks and bring it back to get to wet sand the runs out of the paint.. Gave specific instructions to remove molding pc, they did not and now there's a black paint and bubbles everywhere and PC's painted that should have never been touched.

To get overdpray out of fender wells where it was freshly painted is now scuffed and down to the black. When addressed owner said didn't see anything wrong, and didn't care if I told BBB, social media or news etc he wasn't doing anything more.

Maaco Clarksville TN LOST MY CAR KEYS WITH KEY FOB + WON'T Replace it. My car is still there. Fix this + get me keys +key FOB. 931-266-5751

Worse manager service ever this people don’t care if you like the job they just want to collect Money and move on. Poor paint job on my truck and after all manager refuse to take my visa and ask for cash cuz I didn’t like the job.

I had a damaged spot on my front bumper. I took it to the Maco shop on BONNIE Road in VirginiaBeach Va. They gave me an estimate and I left the car with them for the repair. A couple days later they called me to pick up my car.

I went to the shop and it was raining, picked up my car and drove home. When I got home I parked in the garage and proceeded to towel off my car. My car lives in the garage and is usually not driven in the rain.

As I was wiping the car down I found a large spot up near the drivers side windshield. It was discolored and looked like a rag with thinner on it was laid on the hood. I took the car back the manager looked and agreed that it wasn’t there when I dropped the car off.

He asked if he could try and rub it out. I agreed, he tried and after about half an hour…

Every time i try to call no answer and when i swing by to see whats the hold up, its every excuse in the book! what in the hell is Doug Parks doing here in Lansing Mi.... i have my receipt as well.... Alex 517-528-4730

I went to Maaco for estimate to get my husband's truck fixed the guy was explaining to me how he wanted to fix the car to save me money I told him I did not want it done like that the check pays for a brand new back door in a clip for the side bumper the man continued to tell me that he will glue the front instead of putting a clip-on and he will pop the dents out instead of putting in a whole new door on like my insurance is paying for it I then told him I do not agree and

I'm fine I'll go somewhere else cuz I want it done right he then cussed saying what the f*** I was f****** trying to help you and some more disrespectful words my daughter was with me and became very upset told him that is not how he speaks to somebody just because they wanted to go to somebody else to get a second…

This is my second complaint in regards to this issue.. This matter has worsen in the communication area in my opinion, actually no communication on the behalf of management to me at all. I’ve reached out in concerns of the work begin done to my vehicle, I mean no one has taken the time to inform me of the status at all.

I’m here now(April 25)after being told again that this week would be the completion( about my 3rd or 4th time given a new date)& nothing has changed. I was told that my vehicle was taped and ready for paint however, it’s not taped nor ready for paint because body work is not done.

Below is my 1st complaint & again will be without my vehicle for an additional 15days.. Can any resolve this MAJOR issue. Without my vehicle I’m losing money and it’s has caused me to add…

I brought my car in March 25th to have my bumper painted however, I purchased my own part. They painted my bumper black instead of white, I was told it would be corrected in three business days by Denise (manager) when I came to pick my car up, the white paint didn’t match my car and

bumper had beads in paint job, very disappointing again, I was told by Denise we can fix it in 5 days, came to pick car up bumper has missing screws, chip paint, beads in paint job, grill not mounted right on bumper, my car is still at Macao in Tennessee on Mt. Moriah.

Also, my keys were left outside, on top of my window in the rain. Denise not once apologized for her staff bad behavior, using profanity, sad. I called corporate two weeks in a row no response. I feel like that’s why they do what they do…

We left a buick there to just have tge bumper cover and hood painted The car sat for over a month . They asked for help on another car taoing it off we did . And we cleaned there filthy paint booth .

As a customer i should not have to help tape cars and clean there filthy shop over half a inch of dirt in paint booth The buick we needed back belonged to a 80 year old lady every week they gave us a different time the car would be done . And faled to delver .

To top it off they sanded the fenders and that didnt need to be done We would have bern fine even waiting . But the new manager realy pissed us off affer i helped him get shop cleaned i confronted him and told him if i cant get the car done in a reasonable time i was going to take my business elsewhere.

He got ugly with me and pushed…

I called when I had damage from hitting a pole at low speed it broke out my headlight and did a little bit of damage to the fender and the hood. I drive for a living and I needed to get my car back on the road as soon as possible.

Including the night of the damage to my car. I just wanted somebody to put my headlight in and get the car back on the road. The first Maaco auto body was not able to do it but they referred me to a bigger Maaco auto body that was further away.

I happened to talk to the shop manager and he said he could do it for me so I could get back on the road. It took a little bit of work to get the new headlight back in but he did it for me and I was very appreciative and told him that I would get the rest of the damage fixed at his Maaco.

The car had about 260,000 miles…

I took my car to your facility on Monday, March 25, 2019, to be repaired and I explained that it was private pay; therefore, I wanted to pay for the part to be ordered and when the part came in I would bring my car back for them to repair it.

I called on Friday, March 29, 2019 which was the promise date for my car to be fixed. Denise in the office was very rude to me over the phone plus she lied about the fact that they had already started repairing my car and the only thing they were waiting for was the spoiler.

I went to the Maaco repair shop this morning, Monday April 1, 2019 and found that they had not started repairing my car. When I took my car to Maaco on Monday, March 25, 2019, I told Denise that I was paying for my rental car and that this was going to come out of my pocket for…

I Semeitra M Watson have a complicate store # M1137 3143 Canton Rd NE Marietta, GA. 30066; I own a 2004 Ford Excursion and needed several spots repaired, the issue is auto painting. On 03/21/19 given a estimate of repair, I left the vehicle.

Worst case is received phone call to pick up my vehicle on 03/25/19. My vehicle is the wrong “Color”, l have done business with Maaco at this site before 2016 same vehicle 2004 Excursion and was able to get matching color.

Today no-response of how long my vehicle will be finish. A gentleman stated have not started on the vehicle it’s been sitting in the same spot since 03/25/19-03/28/19 two days. Semeitra Watson

Paint job so fan that when it rains it's washing it off it will not warrant yet I've contacted the manager of Gastonia and it will not do nothing about it

called corporate office

Had my car painted in 2017 . They didn’t match my pearl white paint they just painted it white. There was paint all over the car windows on all the black strips places that should not have been painted. I let that go because I needed my car back.

A month later I took it back for paint peeling off it . Again that cost me for a rental car . Now the paint is peeling again in several different places . Now I want it fixed properly

my van is not completed properly and the manager is only concerned with storage fees

The worst customer service! Shaniqa was rude and basically told me that she was not going to do anything to help me with the terrible paint job on my vehicle because the manager at Maaco didnt document enough. The money I paid to them was just wasted on a bad paint job. Do not use them!!!!!!

HAD BUMPER REPLACED AND PAINTED. HAD TROUBLE FROM THE START. BUMPER BECAME LOOSE AND GRILL FELL OFF. TOOK IT BACK TO SHOP. THEY GLUED IT BACK ON AND THE GLUE SHOWED. TOOK IT BACK AGAIN, THEY TOUCH UP THE GLUE WITH THE COLOR.

STILL COULD SEE THE COVER-UP. MANAGER THERE WAS VERY RUDE. NOT EVEN 1 YEAR GOED BACK, THE PAINT STATS PEELING, WENT BACK, THEY MADE ME PAY FOR THE REPAIR. HAD A PRETTY BIG ARGUMENT OVER THE CRAPPY JOB THEY DID, MANAGER WAS RUDE AND KICK ME OFF THE LOT.

NOW TODAY FOUND MORE PAINT PEELING. WAS TOLD BY ANOTHER BODY SHOP MAACO DID NOT PREP THE BUMPER GOOD ENOUGH. CANT AFFORD TO PAY ANOTHER SHOP. DREAD GOING BACK TO MACCO BECAUSE OF RUDE MANAGER AND WAS TOLD NOT TO GO BACK TO HIS SHOP.

THERE IS MORE TO THIS BUT I DONT THINK MACCO WILL TAKE THIS SERIOUSLY ENOUGH. ONE TIME…

I brought my 2012 Ford escape to your Attleboro Ma. Maaco location to repair Fords known issue with rust forming around the rear wheel arches. 00 dollars to repair both drivers and passenger sides of the rear wheel well arch with the parts I provided.

(I attached the parts link below). I agreed to the amount and dropped off the SUV on Saturday January 19th at 8:00am. I gave the owner the 2 wheel well arch panels which I had purchased for the make of my SUV to repair this rust problem.

What we discussed was the new panels were supposed to be welded in place after the old section was cut out, the weld was to be sanded smooth primed then painted. Looking at the SUV neither panels appear to have been even used as the bottom of both arches would have been smooth but it was covered in bondo…

Went to pick up car after 2 weeks. Several Imperfections & dirt in paint; overspray all 4 tires. Promised it would be done a week later and it’s not finished. Waste of my time and complete inconvenience. My car should have been top priority to finish and he is just getting in the booth on my pick up day. I expect it to be done improperly again as there is no quality control! Not producing the product in the time frame agreed then why should I pay full price?

Fwb FL Maaco on Racetrack road

Scott Thurston