Maaco

I dropped off my 2001 Miata for minor body work and new paint at the New Hampton NY shop on July 9th.

I was told the work would take 2 weeks.

Well today is Aug 8th 2018 and I stlll don’t have my car back.

I went to the shop on Wednesday of the 3rd week and was told it was in line for painting.

Patrick the sales person I had been seeing told me possibly Friday but by Monday or Tuesday of the next week for sure.

Waited till Thursday of the 4th week called again and spoke to Patrick he told me the paint cracked on the bumper and had to be redone.

So here I am at Wednesday of the 5th week and still don’t have my car.

This is extremely aggravating as the summer is passing quickly and top down time is lost and don’t come back.

I feel that the shop could care less and has lied from July…

I brought my truck in for some body repair and for some paint work.

My main concern when I brought my vehicle in was my rear passenger wheel panel.

Was starting to rust and wanted to get it taken care of before it got to bad.

All the did was paint over the rust.

There was no repair.

I paid over $2.

500.

00 dollars for this ???

I brought the truck back, and he wants me to pay another 1.

100 hundred dollars.

4465, my 93 chevy pickup have been in your possession,since 21june 18, their been giving me the run around, hiding my vehicle in different parts of the lot telling me their working on it.every time I call, they tell me their call, it'll be ready by the week end.

We had our car painted at Hagerstown,MD.location and when they removed the spoiler to paint it they didn't put the ground wire back on the trunk latch.

It cost me $183.

00 to repair it and I want my cost refunded.

The manager there Raymond offered to pay me $100 of his own,but that's not fair to him and I'm still paying $83.

The owner has told you that the trunk never worked which isn't true.

Raymond said it worked when it was brought in to be painted.

Please contact me at 240-625-4039, thank you.

Tammy Russell

I had some minor bumper damage from a light brush of an incident.

I went to multiple body shops for estimates of repair, and was relieved to talk Paul at MAACO who assured me that a new bumper and fender could be ordered, painted, and put on for under $1k.

I also asked Paul to give me a worst case scenario if some brackets were busted behind the scenes, he went to his computer and said worst case, maybe a $40 bracket would have to be ordered, but that the headlight, the fog light both worked fine, and that the damage look topical and on the surface.

Then they have the assistant manager, Courtney, call me a couple days later tell me that some additional parts need to be ordered, but he didn't have the nerve to tell me what it needed, or the price.

He said Paul would call me back, but…

Usually, I do not write reviews as they often times portray the opinion of an individual.

However, right is right and wrong is wrong.

The customer service displayed by Maaco employees was all around wrong starting and ending with its top leaders.

I purchased a full paint job in May 2018 that was incomplete upon the vehicles return.

However, I was expected to pay in full by the general manager (Wolfie) in order to receive the car back.

The Infinite M35 was returned with a rock chip in the door, no buff as a step from the paint job, and dust powder all inside the interior of the car (doors, dashboards, seats, carpet, etc.).

When speaking with the general manager of the location, he said to either leave the car (after being there already for 4 days) or bring it back in a week.

The cost…

I ask for your best paint job and bodywork.

I got bubbling on my hood And rear quarter panel.rust area on front fender not repaired also bubbling.

Both front fenders inter area underhood not painted.

Driverside doir not aligned Properly t top weatherstrip wont seal.

Also chrome doorseal damaged due to door misalignment.

Poor masking ,overspay covering all inside engine compartment.

Paint over spray in gobs around t top frames.

Air shaker weatherstrip not removed just painted over ,airdam center piece partially painted .gross negligence, manager denied all account, always had some boggus excuse.

I will absolutely not let them touch my car again.

Tbey agreed to replace my bird decal and pinstriping.

On the back if the check it read VOID WARRANTY.

MY WARRANTY IS FIVE YEARS.

THIS…

Hello my name is James Townsend and i have a vehicle that is currently in one of your locations based in Clarksville Tn providence blvd.

Ive not yet once been contacted about my vehicle being repaired in 3 months.

They have had my vehicle since march 21.

In addition i felt i was overly charged.

And ive recently paid 1,400 dollars to them and there just starting to repair my vehicle after its been there 3 months.

Its bad buisness.

And all this time I've been contacting them and they've never contacted me at all.

Im asking for help as well as a blessing from corporate to contact this specific Maaco and ask them to please finsh repairing my vehicle and release it to me as paid for.

Im very upset with the non professionalism of this buisness in the Clarksviille Tn location.

They are…

Poor quality and continually being lied to by the Supervisor of the Fort Walton Beach Location.

Just went in for the 5th time pick up my vehicle that has been in for 4 weeks.

The same defects are there that I identified over 2 weeks ago.

The Supervisor told me that it is normal to have defects in the clear coat and since I did not get the platinum package there was nothing he could do.

I paid $1453.

74 for a defect ridden job.

Unacceptable.

Store is M2557 in Fort Walton Beach Florida.

I did not sign the completion certificate and did not get a copy of the repair order with the written warranty.

Dear Sir/Madam, I regret writing this complain of this tone.

However, I was at your establishment located at 6850 Buford Highway NE, Unit A, Doraville, GA on Thursday afternoon, May 31st, 2018.

I got an estimate on some body and paint work for my car.

During the processing of my contract with associate David Y, I asked why the work was not under 5-year warranty, as an advertisement on the wall of the shop clearly stated, but rather under a 1-year warranty.

David then asked for $100 dollars on top of the estimate for the 5-year warranty.

When I questioned this egregious bait and switch, David became visibly agitated and grabbed the contract paper and slammed it in a nearby garbage can.

He stated, “I don’t want to waste any more time on you!” As you can imagine, I felt extremely…

DROPED VEHICLE OF AT MAACO STORE# M1209 111 WEST HAMPTON DRIVE, CAPITOL HEIGHT MD 20743 AFTER RECEIVING ESTIMATE AND TIME VEHICLE WILL BE COMPLETED (7 DAYS).

WENT BACK ON THE 7TH DAY, SALEMAN SAID ALL OF HIS SHOP PEOPLE WERE GOING ON VACATION FOR THE HOLIDAY AND TRUCK WILL NOT BE COMPLETE UNTIL THE FOLLOWING TEUSDAY.

WENT BACK THAT TUESDAY VEHICLE WAS NOT READY AND THE PATCH WORK WAS THE WORST THAT I HAVE SEEN.

SALESMEN THEN SAID TO PICKUP ON THURSDAY.

WENT BACK TODAY WHICH IS JUNE 1, VEHICLE WAS SITTING OUT READY FOR PICKUP.

DID INSPECTION ON WORK COMPLETED, DENTS STILL SHOW OVER NEW PAINT.

NEW SCRATCHES ON VEHICLE AFTER NEW PAINT.

THEY HAD TO JUMP START VEHICLE BECUASE IT SAT IN SHOP TOO LONG.

MANAGER PRESENT SAID HE WILL FIX ALL DEFECTS.

THIS IS A COMPANY VAN, PROJECTED LOSS IS…

So the first time I took my vehicle there guy John helped me and was a great guy very friendly warned me he noticed some issues paint running etc but assured me it would be fixed, after the paint settled for a few weeks and to schedule a time to bring it back!!

I did and he asked for me to wait another two weeks they have been busy I asked if 4/17 (Tuesday)would be a good date to drop my vehicle off and he told me yes, to bring it then!!!

So on that day (the day I was instructed to drop off my car) a rude manager whose name i believe is mike was very unprofessional and seemed Inconvenience by me dropping of my car!

He Asked me why I was dropping off the car and complained of how busy they are, how due to staffing they were very behind.

I explained to him that I called weeks ago to make…

So the first time I took my vehicle there guy John helped me and was a great guy very friendly warned me he noticed some issues paint running etc but assured me it would be fixed, after the paint settled for a few weeks and to schedule a time to bring it back!!

I did and he asked for me to wait another two weeks they have been busy I asked if 4/17 (Tuesday)would be a good date to drop my vehicle off and he told me yes, to bring it then!!!

So on that day (the day I was instructed to drop off my car) a rude manager whose name i believe is mike was very unprofessional and seemed Inconvenience by me dropping of my car!

He Asked me why I was dropping off the car and complained of how busy they are, how due to staffing they were very behind.

I explained to him that I called weeks ago to make…

I felt I had poor service cause I was a woman I keep having to call them they would not call me.

They keep my car from March 22, until April 10, 2018 I paid these women over.

2,000 and the work was poor looks like paint rubbed against something and is coming off.

These ladies that work here are not that attractive.

Is why I knew they were not going to do a good job.

And it is not right after having my Jeep Cherokee back for a day I have to take it back.

I want better costumer service and a 2,000 dollar paint job no way my paint should be coming off this fast.

Monique Hayes 8068 ERL Thornton FRY ph.

214-381-2070 and I bet she already knows what I am complaining about.

Also I will send pic.

I took my car (listed above) to the Maaco business location (Store #M2592) on 10/18/2016 for an estimate on body work (rust repair to body and engine bay area) and paint.

On 10/25/2016, I dropped off my car at the location to have the work done (Estimate #6309; Repair type "Ovderall +") and paid $4,500. down on the overall estimate total of $7,433.

50 ($2,933.

50 due at delivery).

Due to the rust damage in the engine area, I was told that the engine would need to be removed for repair.

We agreed on a cost of $1300 to remove/install the engine (listed on estimate).

Over the ensuing months, I contacted the owner (Ryan) regarding the status of my car.

My car had been disassembled and left outside in the elements while newer customers cars were being given priority.

It has been well…

I GOT MY CAR BACK FROM MACCO 2008 HYUNDAI TIBURON ALL THE MINOR DENTS WERE TO BE REPAIRED AND CAR PAINTED BLACK .

WHEN I PICK MY TIBURON UP IT WOULD NOT START IT STILL HAS SEVERAL LITTLE DENTS AND DINGS THERE ARE HAND PRINTS ETCHED INTO BOTH MY HEAD LIGHTS FROM CHEMICALS ON SOMEONES HANDS MY WINDSHIELD HAS BEEN SCRATCHED TO THE POINT YOU CAN FEEL YOUR FINGER NAILS CATCHING THE GROOVES AS YOU RUN YOUR FINGER TIPS OVER THE SCRATCHES.

THE DRIVER DOOR IS NOT COMPLETLY COVERED IN PAINT ON BOTH QUARTER PANELS DENTS AND DINGS NOT REPAIRED .

I ALSO REQUESTED FRONT BUMPER COVER NOT TO BE PAINTED AS A NEW ONE TO BE INSTALLED AT A LATER TIME THE QUOTE I GOT WAS 1700 AND EIGHTYFIVE DOLLARS AND TEN CENTS I GOT A CALL REQUESTING AN ADDITIONAL ONE HUNDRED AND TWENTYFIVE DOLLARS THAT TOTALED NINETEEN…

I first came to Maaco 10981 boatman ave.

Stanton California Nov.

26 2016.

Paid $983.

43 for a urethane paint.

Pick it up Dec.

06 2016.

Beautiful, no complaints from me.

I later came back to have a repair and paint done on front hood and fender from minor accident I had on 7/03/2017 and paid $491.

79.

When I picked up my vehicle it looked like the whole front of the car was repainted over the other paint job.

It was much darker.

So I complained about it and later came to a agreement to have the whole car repainted.

When I picked up my car, not only was it a much lighter color it had numerous flaws thru out the vehicle.

I later came to another agreement to have it repainted and flaws repaired.

When I picked up my car nov.

21 2017 95 % of flaws are removed but the car is not…

I took my car to Maple shade nj.

Car got painted wrong color.

They charged me 1200 to correct body work.

They did nothing.

I got the car back and the paint is shiny and the body work they supposedly corrected was not done.

Dead battery,didn't even wash it.

The worst 1850.

00 I ever spent and would never recommend.

The body work was done going in.

They charged me to correct it.

So disappointed.

Brought in 2nd car to make up for first debacle.

Classic '76 MBG convertible roof was ripped and torn while being painted, paint showed cracking in 3 separate locations the day I picked it up.

Rudeness from employees and lack of accountability.

Maaco Brockton would NOT accept MAACO Coupon for 45% and was not given an answer why.

I dropped off my truck on Saturday last Saturday 3/26/17 at 11am the employee said that they was gonna repair holes dents around truck also spray the truck bed areas also doors jams.

I also had to go with the original color due to employee says you can save money but I still end up paying way more.

I thought nothing was repaired, they basically spray my truck without preparation never sanded or repair nothing was done.

I feel robbed either you guys send me to someone who knows about really repairing my truck or refund my money.

Also the paint is cracking already it's horrible experience with maaco please help me.

Took my parts for my 2009 Harley fatboy to the Maaco in Humble Tx to get painted.

When received my parts back there scratches, fingerprints and orange peal all over.

So I took it back to them and told the owner that it was not acceptable and he started to yell at me and told me that I paid $400 and I got $400 paint job, I asked if I could some of my money back that I was not satisfied.

Then started yelling louder and cussing at me and threatening me and told me to leave, so I did.

I hope you can help me get satisfaction or contact Maaco headquarters at the least.

I had a friend who told me about the Maaco paint company, how he was pleased with your service, and by observing his vehicle paint job I decided to to have your company paint my truck, I didn't question the service upon completion even after he told me he couldn't get my driver side door to match the rest of the vehicle, I let it go because you really had to be upon it to notice it.

This is what upset me about your company, I paid approximately 700.

00 to get my vehicle painted, it wasn't long before the paint began to peel away on the bed rails on the truck.

I misplaced my invoice and called the Pasadena, Texas paint shop to tell them what my problem was with my vehicle, and asked the young man did they have a record of when they painted the truck, he stated that they couldn't find a…

Allow me to preface this complaint with the knowledge that i have had 3 vehicles painted by other Maaco's over the last few years. (2 in Wichita, Kansas, and one in Las Vegas, Nevada).

The Experience was above anything i could have expected for a mid-level, color change paint job.

Complaint #1: I now live in Colorado Springs, CO.

I took my car to the Maaco on Garden of the Gods Road and was told that i needed to wait over 2 months just to get an estimate.

Complaint #2: I Decided to go to the other Maaco on Chelton Road instead.

I talked to a gentleman on the phone and explained my car to him. (No bodywork and very, very minor surface rust on the hood and roof) I made an appointment for the paint job at that time.

When i got to the shop the estimator came out and just went crazy on…

I dropped my car off at Maaco, located in Upper Marlboro, MD on Saturday 11/5/16.

I was told they would start my car on Monday & this will be finished on Wednesday, 11/16/16 at the latest Friday, 11/18/16.

I purchased a rental car at Enterprise 11/5/16 upon leaving Maaco because i needed transportation to & from work.

I purchased it until 11/18/16 just incase it took until 11/18/16.

I paid $997 for that rental car.

I wasn't upset because i know that my car was getting work done.

I call Maaco on 11/15/16 to ask for an update & spoke with a woman who was very polite.

I ask her for an update & if my car will be ready by Friday her response was "there's no reason why it wouldn't!".

So Thursday 11/17/16 i call & speak with Don & ask what time can i pick my car up, He then tells me "it…

I took my dually pickup to Maaco 1062 Lafferty Lane Dover DE, 19901 to be painted.

A few months later the paint on the fiberglass fenders bubbled up On 7/25/2016 they repainted the fenders and at that that time charged an additional 180 dollars to adjust for the 1 year probated warranty.

On 9/12/16 the paint was bubbling up again even worse then before.

I took the truck back again and was told they couldn't explain why the paint wont hold and it would be wasting their time and mine to redo it again.

They did say because the truck is a 1997 it might be too old for paint to stay on the fiberglass fenders.

Since then I have taking the truck to 2 other shops and a Chevy dealership and they all say this is not the case Since Maaco refused to honor the warranty I assume I will have to have…