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Maaco

1.5
82 complaints

Website

maaco.com

Address

King of Prussia, PA 19406

Complaints

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Mark Isbill

Apr 12, 2019

I called when I had damage from hitting a pole at low speed it broke out my headlight and did a little bit of damage to the fender and the hood.

I drive for a living and I needed to get my car back on the road as soon as possible.

Including the night of the damage to my car.

I just wanted somebody to put my headlight in and get the car back on the road.

The first Maaco auto body was not able to do it but they referred me to a bigger Maaco auto body that was further away.

I happened to talk to the shop manager and he said he could do it for me so I could get back on the road.

It took a little bit of work to get the new headlight back in but he did it for me and I was very appreciative and told him that I would get the rest of the damage fixed at his Maaco.

The car had about 260,000…

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Elnora Dean

Apr 1, 2019

I took my car to your facility on Monday, March 25, 2019, to be repaired and I explained that it was private pay; therefore, I wanted to pay for the part to be ordered and when the part came in I would bring my car back for them to repair it.

I called on Friday, March 29, 2019 which was the promise date for my car to be fixed.

Denise in the office was very rude to me over the phone plus she lied about the fact that they had already started repairing my car and the only thing they were waiting for was the spoiler.

I went to the Maaco repair shop this morning, Monday April 1, 2019 and found that they had not started repairing my car.

When I took my car to Maaco on Monday, March 25, 2019, I told Denise that I was paying for my rental car and that this was going to come out of my pocket…

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Semeitra M Watson

Mar 28, 2019

I Semeitra M Watson have a complicate store # M1137 3143 Canton Rd NE Marietta, GA.

30066; I own a 2004 Ford Excursion and needed several spots repaired, the issue is auto painting.

On 03/21/19 given a estimate of repair, I left the vehicle.

Worst case is received phone call to pick up my vehicle on 03/25/19.

My vehicle is the wrong “Color”, l have done business with Maaco at this site before 2016 same vehicle 2004 Excursion and was able to get matching color.

Today no-response of how long my vehicle will be finish.

A gentleman stated have not started on the vehicle it’s been sitting in the same spot since 03/25/19-03/28/19 two days.

Semeitra Watson

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Gary Crawford

Mar 21, 2019

Paint job so fan that when it rains it's washing it off it will not warrant yet I've contacted the manager of Gastonia and it will not do nothing about it

called corporate office

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Mamie baldwin

Mar 19, 2019

Had my car painted in 2017 .

They didn’t match my pearl white paint they just painted it white.

There was paint all over the car windows on all the black strips places that should not have been painted.

I let that go because I needed my car back.

A month later I took it back for paint peeling off it .

Again that cost me for a rental car .

Now the paint is peeling again in several different places .

Now I want it fixed properly

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rene ruffin

Mar 13, 2019

my van is not completed properly and the manager is only concerned with storage fees

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Danielle Paradise

Mar 11, 2019

The worst customer service!

Shaniqa was rude and basically told me that she was not going to do anything to help me with the terrible paint job on my vehicle because the manager at Maaco didnt document enough.

The money I paid to them was just wasted on a bad paint job.

Do not use them!!!!!!

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ROBERT STUBBS

Feb 8, 2019

HAD BUMPER REPLACED AND PAINTED.

HAD TROUBLE FROM THE START.

BUMPER BECAME LOOSE AND GRILL FELL OFF.

TOOK IT BACK TO SHOP.

THEY GLUED IT BACK ON AND THE GLUE SHOWED.

TOOK IT BACK AGAIN, THEY TOUCH UP THE GLUE WITH THE COLOR.

STILL COULD SEE THE COVER-UP.

MANAGER THERE WAS VERY RUDE.

NOT EVEN 1 YEAR GOED BACK, THE PAINT STATS PEELING, WENT BACK, THEY MADE ME PAY FOR THE REPAIR.

HAD A PRETTY BIG ARGUMENT OVER THE CRAPPY JOB THEY DID, MANAGER WAS RUDE AND KICK ME OFF THE LOT.

NOW TODAY FOUND MORE PAINT PEELING.

WAS TOLD BY ANOTHER BODY SHOP MAACO DID NOT PREP THE BUMPER GOOD ENOUGH.

CANT AFFORD TO PAY ANOTHER SHOP.

DREAD GOING BACK TO MACCO BECAUSE OF RUDE MANAGER AND WAS TOLD NOT TO GO BACK TO HIS SHOP.

THERE IS MORE TO THIS BUT I DONT THINK MACCO WILL TAKE THIS SERIOUSLY…

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Nick DeMattia

Feb 3, 2019

I brought my 2012 Ford escape to your Attleboro Ma.

Maaco location to repair Fords known issue with rust forming around the rear wheel arches.

Its started with a consultation, with the owner Tom Kosowski looked at my SUV gave me a price which was $800.

00 dollars to repair both drivers and passenger sides of the rear wheel well arch with the parts I provided. (I attached the parts link below).

I agreed to the amount and dropped off the SUV on Saturday January 19th at 8:00am.

I gave the owner the 2 wheel well arch panels which I had purchased for the make of my SUV to repair this rust problem.

What we discussed was the new panels were supposed to be welded in place after the old section was cut out, the weld was to be sanded smooth primed then painted.

Looking at the SUV neither…

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Scott Thurston

Feb 1, 2019

Went to pick up car after 2 weeks.

Several Imperfections & dirt in paint; overspray all 4 tires.

Promised it would be done a week later and it’s not finished.

Waste of my time and complete inconvenience.

My car should have been top priority to finish and he is just getting in the booth on my pick up day.

I expect it to be done improperly again as there is no quality control!

Not producing the product in the time frame agreed then why should I pay full price?

Fwb FL Maaco on Racetrack road

Scott Thurston

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Debora Bonaldo

Jan 23, 2019

I had bumper painted in hamden CT.

There was so much over spray all over car, Windows, under the car.

They broke my air vent, I picked one up and fixed it.

It cost me 100 to buff out the overspray on paint.

Went back a number of times and it was not fixed properly.

I would like a refund of my 100 dollars.

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Johnnie Young

Jan 8, 2019

March 2018 I had my 2003 Honda painted at Maaco at 13900 Western Ave Gardena Ca 90259- I am the owner of the vehicle and there were no dents on the vehicle other that nick on the front and rear bumper.

Secretary months later I noticed the paint was separating and cracking on the right quarter panel under the 1 year warranty. .

I took ithe vehicle back in and Danny Solis said I didn’t have a warranty I pointed out to him on Maaco Document I had a one year warranty on the paint job he didn’t want to honor it I then called my insurance and they told me that Maaco was responsible for the Poor Quality if workmanship and they needed to correct it befor the warranty expires.

Danny Solis is a bad/poor representative of Maaco

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Bert Thompson

Jan 1, 2019

I took my limo to Maaco in Pomona.

Juan looked at the car and said they were going to do the body work and paint the car. juan have not call me for about two months I called and ask what is going on. juan replied it will be done in another two weeks.

I did not get a call almost three months.

I went to the Pomona store to see what is going on.

It was a older guy there he said my car was ready I looked at my car and was furious they painted over the bad body work that was not fixed.

I told the guy they need to fix it right.

Another month went by and no calls.

I called the older man he told me my car is ready.

I went to pick up the car nothing was fixed Juan was there and told me if I pay the bill they would do it right or give me a little money off the bill I told juan I do not trust…

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Perry Stringfellow

Dec 13, 2018

Very bad experience!

I need to talk to someone who a has authority to get this done right.

You would not believe what this paint job looks like !

Jeremy(Manager) said, I got the 1300.

00 and not the 2500.

00 paint job and that why it has so many imperfections.

I will sue Macco and have you pay for the attorney bills/ legal fees if this does not get corrected quickly!

If I take this car to a paint and body shop to look over the car to have a expert witness, I will, Im not kidding folks.

There are to many photos to attach, and someone needs to inspect this paint job

Perry 7133767600 store# M2491. estimate # 6621-1

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Jojuania Williams

Dec 4, 2018

I brought my car at Maaco, 8284 Tara Blvd, Jonesboro< GA 30236

Bad service had my car for 2 weeks and 2 day.

My car not done correctly, paint job was done poorly and front of car visibly damage and back bumper not put on correctly.

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Dawn Marie Wilson

Dec 1, 2018

We are people who run a non profit outreach to those who experience trauma and loss.

I was writing a book about the story of how we began and came to restore an old classic truck as our company vehicle.

Manchester,Ct maaco promised to replace rockers and door skins...we came away with bondo over rust for almost $5,500!

I found the owner of this franchise was ALREADY in trouble and had an "F" BBB rating.

DRIVEN Corporation only finances names,and collects money,they do NOT hold any of these rotten people accountable for the hack jobs.

Learn from my mistake and DO not trust anything to do with Maaco,or any other franchise owned by Driven Corporation!

THEY will trash you're DREAM.

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Jordan Young

Nov 19, 2018

I won a lawsuit against location 1271 Azalea rd mobile AL 36693 back in October and I keep on giving me the runaround for not paying me they keep on telling me I’m post get the money from corporate and corporate tells me The local location is post pay.

So I don’t know what to do.

If I don’t get paid soon I’m gonna garnish your wages.

Call me at 251) 300-9945 or email me at jordanyoung14@gmail.com

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Tonya

Nov 14, 2018

Took my magnum to tempe az maaco.

Few months later had to buy new tires.

Claim to had replaced the Whole rear end but didnt.

Call to speak with Eddie about it and as unprofessional he is he hung up on us.

Sad sad do the JOB ypy got paid for 2500 free dollars.

Wont EVER go back and surely wouldn't recommend.

Them to my worse enemy

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Ron campbell

Nov 14, 2018

Repair failed within months and we were blamed for faulty repair When another non Macao shop did repair again they found 3 things damaged internally that should have been repaired and were not Have photos of all and associated paperwork Request a full refund for second repair

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LEE Hott

Oct 14, 2018

Dear Maaco,

I have had 3 cars pained at store M2087 @ 907 Providence BLVD Clarksville TN 37042, with very good results and was happy with service.

Recently one of those 3 cars got damaged , my 69 camaro.

It was painted little over a year ago gun metal grey and needed the new fender painted to match.

They had my car from 1 Oct thru 8 Oct and the following is the list of issues : 1.

I had to call them to even see if it was ready for pick up.

2.

After being told it was ready for pick up, went there and found the fender was not trimmed out as discussed, paint didn't match and car now does not start.

3.

Left car for REWORK and for them to figure out why the car would not start.

4.

Was told over the phone it was out of gas but fender was fixed.

Second attempt at pick up, I brought…

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Alexis Mixon

Oct 6, 2018

I had to get new seat belts for the front, new air bag curtains as well as the air bag module and a side mirror put on the passenger side.

I was called the very next day saying my car was ready.

I'm a truck driver so I was not able to go the next day which was Tuesday.

So I went that Saturday to pick my car up only to get in and see parts hanging oil finger prints all over my ceiling seat belts not properly put in

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Charlie Eugene Battle

Oct 6, 2018

I chose Maaco for accident repair and paint which was covered by my insurance Co.

Progressive.

I was told by my insurance Co. that the vehicle was finished and ready for pick up on Tuesday October 2, 2018 which I picked up.

My car was brought to the front of the building by a Maaco employee who told me he left it running (on).

I looked at the front of the vehicle {bumper} and drove it home.

Later that night, I went out to leave in my car but was unable to use the key fob to start it as usual and couldn't unlock the door.

I had to unlock it using the key and found it wouldn't start.

I called Maaco the next morning and told them the problem.

Mr.

Romel Romjahatten told me to bring it to the shop, they would take care of it.

I called before they closed because no one answered the…

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Willena Jackson

Sep 22, 2018

The Maaco dealership in San Antonio Texas has completed the warranty work on my car, but they wil notl release my car back to me, because the Jonesboro Georgia Maaco on Tara Boulevard, won't pay them.

I need my car to go to work today.

Please help resolve this issue. (678) 826 - 8829.

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Willena Jackson

Sep 20, 2018

My name is Willena Jackson (6 7 8) 826-8829, my car is getting warranty work at the Maaci location in San Antonio Texas, they have it right now.

210 588 0234.

The Maaco in Jonesboro Georgia (770) 478-7335, did a botched job I've been dealing with this for a couple of months now.

They always sprayed the entire car including my spare tire they even have pain on the inside of my car they have pain on the lights I have attached pictures to show some of the damage; they originally painted the car the wrong color blue, when correcting it, they only corrected the outside and not the door jams.

There are fish eyes throughout the outside surface of the car.

You may call the Maaco shop in San Antonio who presently has the car to get the professional terms of the damage of the car that the…

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Asahn Wyatt

Aug 10, 2018

1.

I used a free estimate coupon for a collision repair and was told $400 for an inner tire rod(after he stuck his head under the car and popped backup) However after returning I was told that can change.

So I informed them to hold up on repair and I would pay for a true estimate.

2.

After given a "true" estimate the price jumped to $1400.

I then told them to just get the car running and I would do the rest(outer body) later.

Then they called me again for an alignment piece and that was $600 more!

Now the car is apart and Im told that there's a chance it might tear up somthing if I drive in not repaired.

I then told to complete repairs.

3.

Now its almost 2 weeks.

I call back and speak and speak to manager and he tells me the car is not there but they are done and he'll call me…

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