LG Appliances Complaints Continued... (Page 2)

112+ reviews added so far. Upset? Call LG Appliances corporate:
40

I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off.

I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. They just don't care about their customers at all. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner.

I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. She got the same crap from them that I did. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before.

The manager then said that "we will take care of you and get you a new stove" and again stated that this was ridiculous. The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one.

I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I was contemplating on a lawsuit but came up with a better idea. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. I think I have Home Depot's attention on this and just have to follow the process. I have always had positive experiences with Home Depot and I don't want to see any more of their customers go through this experience and lack of accountability on LG's part. If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support.

20

We have a 5 burner LG, model #LRG3081, manufactured in May 2015. The oven has the convection cook also. The problem is the oven. We purchased this unit for our new home in Las Vegas, NV and it was installed at the end of June-2015. We didn't use the oven much with moving in for some time but noticed it seemed to burn nearly everything. I purchased an oven thermometer and found when it was turned on to preheat at 350, it went to 550. We contacted LG, they tried some things but didn't work and sent a service technician to our home. They said the temp sensor was not working and ordered another one. When they finally came out to replace it, it’s not working either. This took a month to complete in a large city.

When you try and preheat the oven now at 350, it goes to 550 still and you have to open the over door and fan the heat out of it until it gets to 350. At that time it will stay at 350. If you change the oven temp to 400, it heats to 550 again and you have to do the same thing again. This is not acceptable. We need someone to repair this unit or have a new one brought to our home. They had Buy Right appliances do the repair work before and they seemed to not care at all. We just want a unit that works. Let me know what can be done with this range.

40

Home Depot in Plymouth, MN would not price match LG washer and dryer that both Sears and Best Buy had for $799. Emailed company and then they wouldn't honor their 10% price match guarantee. Will never be setting foot inside another Home Depot.

40

The LG fridge bought in September started having a really bad smell a month later. Baking soda and cleaning did not get rid of the smell so most likely the problem was from the fridge itself. Calling Best Buy they told us to call LG, and a technician they said would come in October never showed up.

After going in person to Best Buy store in November, they said they would look into it and call a technician and call us back but never did. Then went back a few weeks later and a different salesperson said there were no notes on our fridge problem, and that they would talk to the other salesperson and help us get a technician in to see the fridge. They still have not called us back, and when I try calling the Best Buy number on the salesperson card no one has picked up the phone. We bought the Best Buy insurance on the fridge but this problem has been on going and not fixed for over 2 months. The smell is like rotting vegetables and is very strong, causing headaches throughout the house.

40

Sent gas dryer that could not be vented on right side although best buy said it could. It is sitting in my laundry room and your delivery service is not delivering the electric one because no one at your store knows if it can be vented on the right side. So I, Me, Myself called LG corporate officeand they said yes it can. So why couldn't some one have checked that out by now. If that electric dryer is not in my laundry room by Tuesday, Nov 2, I will purchase it elsewhere and will demand the plumber's fee of $87.00 plus the $100.00 promised for all the hassle. The only one trying to help is Vicki at your delivery place in Chino. She could not get an answer to two emails or phone calls. What is going on at this store? Vicki called be at least 4 times today as she was trying to get some answers This is your Tustin store and I don't know why the poor customer service, but you should be aware.

40

We have a LG model wm2301h front loading washer and it's about 5-6 years old. Every 2-3 time we wash, we get black streaks on everything. Had a repair man last week look at the washer and he said there is a oil leak in the bearings and he suspected the motor had never been seated properly. We're finished with it and will be buying another washer - but not an LG.

20

Washer was giving me a "de code" and would not start. Appointment made for 5/11/2015 at 3:00 pm. The appt. was canceled by repairman because the part (door lock) needed to be ordered. Appointment rescheduled for Friday, 5/15/15. I took Friday off from work and repairman showed up at 10:45 am. Repairman determined that perhaps lock was not the problem. Repairman found two coins under tub plate and tub not balanced for which I paid, via check $200.00.

I washed two loads of clothes and the "de code" returned. I called 800 number again to report this, and they assigned a different repairman for Monday, 5/18/15. I take off another day and repairman comes at 2:30 pm with no tools or parts, and he wants to come tomorrow, 5/19//15 at 4:00 pm. He asked if he could have the part mailed to my house to which I said no, securing the part is not my responsibility.

This is rude and inconsiderate of my time. When I go to work I am prepared and don't ask others to be responsible for what I should deliver. My machine is not working, I have taken off two days from work and I find your responsiveness to me as a consumer rude. Time is money and my time is just as important to my employers.

I asked the people on phones for service repair for an email or phone number to contact you and was told that they were not allowed. I have put a stop on the check....no service no pay and if your people fix it I will use a credit card. My washer is 3 years old. Very disappointed and I don't think that I will purchase your products in the future.

40

I purchased new LG Washer & Dryer set Aug. 2010 after Consumer Reports rated set high. This was terribly wrong! Dryer DLE 2050W control board failed Sept 2011 (was replaced), and again Sept 2012 and replaced again. In Dec 2014 (just over 4 years old), dryer stopped heating. Contacted repairman who replaced heating element, thermostat, sensors, etc. and was unable to get operational even after contacting LG tech support. I am VERY VERY disappointed and may not purchase LG products again - unless you were to intervene and resolve. I spent over $400 and have nothing to show for it. Let me know ASAP as I have to replace soon!

20

I bought my LG Waveforce washer on 3/31/2012 from Sears Outlet. The electronic boards in the washer went out 3 times by end of September 2012 (6 months). It died a fourth time on 4/14/2013- 2 weeks out of warranty. I had planned on buying the extended warranty but hadn't had time to call about it yet. I contacted LG about buying an extended warranty but they wouldn't sell it to me because my washer was broke, and I asked them for a curteous extended warranty since I had so many problems with it. I immediately sent them all the documentation they needed and after being strung along for 2 weeks and finally escallating to a superviser, I was told they would not give me a curteous extended warranty because I bought it at a Sears Outlet?

I could understand if it were Craiglist, ebay, or some used 3rd party appliance store, but a Sears Outlet?? I own several large appliances and electronics by LG so I consider myself a loyal customer, and I only asked that they show me the same appreciation since my washer is obviously a lemon. At this point I've received nothing but horrible customer service and a devistating lack of appreciation for my business and as of right now I will never buy another LG product again. I'm hoping a positive response by LG will pursuade me otherwise.

40

I purchased a LG stove in 2010 and thank goodness I purchased the optional insurance. Within about a year, the stove top elements would not turn on and I had to turn off the power at my residence's fuse panel and back on again to get them working. Repairman came after about 8 weeks of waiting and replaced a component and things worked well until last week. Same thing again. Also, the oven will not heat up to 350 degrees unless I program it for 450 degrees and wait about 1/2 hour. I complained to LG about this and all they offered was another warranty I had to purchase. the stove continuously breaks down and all I get are excuses. Caution to anyone, never purchase an LG product.

60

I would like to inform you that I bought one side by side refrigerator from your agent in Iran (Goldiran Company) but before installation, I found that two polymeric parts of refrigerator were broken. I called the company and informed them about this matter and they told me that during installation, it will be fixed by the technician. But, the technician informed me that this matter is not related to him and didn’t fix the problem.

Until now, I called Goldiran Company several times but I haven’t received any answer about this matter. They informed me that the problem can be fixed but the charges are related to me. So, I decided to send this email to LG Company to complain about the agent in Iran (Goldiran Company) about their after sale services. I hope to receive a suitable reply from LG Company.

60

I purchased a LG FRONT LOADING washing machine vide order no BG 1032 dated 22.12.2012 by paying an amount of Rs 37,700/- from your authorized dealer. Unfortunately, the machine supplied (Sl no : 204PNYU61842 ), was defective as was found during installation by LG personnel. My complaint ref no. RNA 1212 250 65773. Repeated communication at various customer care & service interfaces didn’t yield any satisfactory result. CCO Mr/Ms A Roychoudhury did not respond when tried to contact at his/her mobile no (9051075111) & Mr. R. Dutta of service deptt (mob: 9836676476) was also informed in between.

I stay with my 2 kids & my mother in law, who is 70 years old and we are really in distress to wash off our laundry by ourselves in this winter season even after paying fully for a washing machine. I need a re supply preferably by Friday (04.01.2013). If that is not possible please give me further option of full money refund within a week, so that I can go for a fresh purchase. If re supplying needs more time because of lack of supply then you can give me a compatible machine for use till the re supply is not getting possible. However, that can not be continued beyond 17.01.2013.

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