LG Appliances

Worst customer service. Will never purchase LG products ever again....have been waiting 5-6 weeks to have my cooktop fixed. Wrong parts being ordered and then correct on back order and no one calls to advise.

My refrigerator broke down in the beginning of June. Contacted your department to find out who I could get to so repair it. I was given 3 phone number's of which none serviced the area I live in, so the search continued on my own knowing the repair had to be made by a certified LG tech.

07 for labor on June 10th. Parts were under warranty, but was responsible for labor at a huge cost. Parts arrived technician came to repair and LG sent the wrong parts. In the meantime lost all of my food and was living out of a cooler and had to purchase an extremely small refrigerator at the tune of $200 dollars.

Finally proper parts were delivered and repair of new compressor and mother board were installed on 7/3/2020. I am extremely disappointed and upset about the cost on a very expensive…

Have been trying to obtain help,re Ice maker and other problems.I have made six different calls for help. Ice cube maker and water keeps turning off,and have to reset fuses box. have been told it will cos 175.00 dollars for repair service to come repair. Had spent more than 6.000 on appliance from you company,in sep 2018. And wiil report to consumer report commision on what terrible service I have received.

JohnD Umlah

Called in complaint on 6/27/20 for refrigerator/freezer which was purchased in May 2018. Sent in original purchase info, it is July 6th and we still have no service, no refrigerator, had to purchase a small fridge just to keep milk & meds cool.

Had to dispose of everything in entire unit including food and meds. Waiting over a week for service on something that should last much longer is simply unacceptable. (The Whirlpool that I replaced with this LG was still working fine after 26 years, I just wanted to update, this type of appliance should last for many years with no problems and this is ridiculous.

My husband called to check on the service while I was in the hospital last week and was told that the earliest "appointment" was on Wednesday, July 8th and this was after I already had a…

If I could give it 0 I would. have owed LG Refrigerator, washing machines and Art Cool mini split air conditioner and I have an LG Television (it works but not happy wit it). All have failed in a short period of time.

I'm fed up with LG only suggesting I contact their so called professional repair department. I want an appliance that will give me service for what I expect to be a "NORMAL" period of time. I will never purchase another LG anything and will be very vocal to anyone that asks what I think of LG.

"Life is NOT good with LG

I have purchased my last LG appliance. My first was a top of the line (the biggest, the best and the most expensive) washing machine. It failed after a year and a couple months. Yes it was repaired at a totally ridiculous price.

Finally my wife was so upset and our water bill was way high due to some stupid ass cycle this unit utilized. I finally paid someone to haul the piece of crap off and it still "worked". bought the cheapest machine "other" than LG and am much happier.

the next was a mini-split air conditioner, "top of the line ART COOL. it lasted about 3 years and yeas its another piece of crap that is getting replaced soon. Now I have a refrigerator that is again very nice 3 door that lasted maybe 5 years and failed.

I purchased some repair parts as was suggested and hell NO.…

Had a cooling problem called for repairs, teck said it needed a new compressor, put one in it didn't work had to come back and order another compessor which didn't fix the problem, came back ordered more parts and

finally after breaking a number of copper tubing and repairing them he finally found out that the 3way valve was the main problem. received the wrong valve and tried to make it work but ended breaking the unit so that it couldn't be repaired.

Spend all day on the phone trying to get some service. Now I'm stuck with a refriegerator that won't work but was working before the repair man came, just wasn't cooling correctly. and Lg refuses to do anything about it.

Had to buy a new refrigerator and got a samsung and glad I did. Will never buy another LG appliance. Had a dishwasher…

We bought a LG Refrigerator 4 years ago and had to have 3 new ice makers put in it, 2 compressor put in it, all the evaporator lines and mother board in the front of fridge. I feel its a lemon but our place that we bought it from has been very nice and fixed it for us but we have had to go through the hassle and stress of loosing a whole fridge full of food and freezer.

I want to know what you guys will do to help us with the aggravation. I am attaching everything we have done to it

Paid over $3000 for our LG refrigerator. It broke in just over a year. according to the lawsuits, the linear compressors are bad in the LG refrigerators and they fail like crazy.

Meanwhile, I've lost a whole frig worth of food and I had to buy a second refrig to hold me over. AWFUL experience!!

00 of food I called LG CUSTOMER NO AND WAS PUT ON HOLD FOR 2 1/2 hrs, I was told by Warren that a repair would be put thru Mon afternoon or Tues i received a text on Tues repairman has not been found, Thur, no repairman found now it is June 28th and I have no refridge at all THIS IS WRONG I WAS TOLD IF THEY COULD NOT FIX MY REFRIGERATOR THEY WOULD GET ME A NEW ONE IT IS 4YS OLD AND

STOPPED WORKING WHAT DO I HAVE TO DO TO GET SOMEONE FROM YOUR COMPANY TO HELP ME, I LOST MY HUSBAND 4 MONTHS AGO AND NOW WITH THIS VIRUS I DO NOT WANT TO GO TO THE STORE EVERY DAY TO BUY FOOD TO KEEP COLD IN A COOLER WHAT ARE YOU GOING TO DO FOR ME I HAVE NEVER HAD SUCH POOR SERVICE IN MY LIFE WOULD YOU STAND FOR THIS, IF I DO NOT GET A CALL FROM YOU TODAY JUNE 29TH I WILL GO TO THE TV CHANNELS AND

GO PUBLIC…

We purchased a complete kitchen appliance and have nothing but problems with the dish washer . It doesn't clean or dry dishes for crap. the finish is pealing of the other appliances. I have put of complaining but have finally got fed up with having to wash dishes after running them through a cycle of your dishwasher.

Our 2 year-old french door LG refrigerator/freezer stopped cooling on Sunday. We couldn't get someone to come out until Monday morning. He said that we would need a new compressor that would cost $1700 for the part and labor! It was a major repair company, but they still needed to order the compressor that they said would take SEVERAL days! Meanwhile, several hundred dollars of food items had to be thrown away and we had to eat out every meal. $$$ We have a severally disabled daughter and we are senior citizens, so this was an extreme hardship.

It is Wednesday and we still have no refrigerator and doubt ours will be repaired until next week!

We are EXTREMELY disappointed, and with the COVID pandemic, not having a refrigerator/freezer is putting us over the top!

I have had the worst experience w/ getting our LG refrigerator fixed! It broke on a Tuesday night we reported it by 10AM the next morning. They sent an RNN number out to those licensed repair companies, and one 60 miles from our home grabbed the RNN and essentially "held the RNN hostage".

That company was awful to work w/ and didn't even get to calling us until 4 business days AFTER the RNN was received, despite me calling them the day after it was received to try to move the process along. When I called LG to let them know that I had found someone closer to me to fix the appliance, they put me on hold to wait for a supervisor to get on the line for 1 hour after I had been on the phone w/ them for 56 minutes! which they did NOT).

I called back the next day at the 24 hour mark and they…

Robert K. Coates 7520 Pintail Lane Tuscaloosa, Alabama 35405-5545 Friday, June 12, 2020

Re: Home Depot Online Order #W957157656

To Whom It May Concern:

This ‘Letter of Complaint’ outlines my concerns regarding my Appliance Order, Scheduled Delivery and Installation Date, and Reorder due to Appliance Arriving Damaged upon Delivery, and the Hours required to Report, Reorder, and Reschedule another Delivery Date. My Original Order (Order Number: W957157656) was placed Online Friday, May 29, 2020 at 6:02 p.m., totaling $2,354.90, for LG Appliances (Washer, Dryer, Pedestals, Parts, Services, etc.). The Online Site and Email Notification both indicated the Delivery/Installation Date as Friday, June 5, 2020.

The following outlines the sequences of my attempts to secure Delivery/Installation:…

Bought an expensive LG refrigerator in Costa Rica. The compressor went out. Couldn't get LG tech to show up to fix it. Couldn't get Panama/ Central America LG customer service to help in any way. Product nice looking but junk.

Our refrigerator has had the I and IE error for 2 months and we have to unplug the refrigerator every 2 hours to keep it working. We have contacted the service department and been told they would service it or replace it. That never happened.

Everytime we called they said we would hear from them in 3-5 working days. That never happened either. We called them and were told the same thing again for 2 months every 5 days. Our refrigerator is less than 1 year old and still in warranty.

We just wanted the warranty honored. Do Not buy an LG appliance.

Absolutely very poor customer service/response for an issue I have had with my LG refrigerator. Once the LG manufactured compressor ceased operation, the appliance dealer locally did everything they could to install a new, non LG fabricated, compressor. Still having problems.

I, personally, talked to someone in customer service about the issue and relayed their response to my service tech. He has busted his behind to contact LG, as we were told to do, but absolutely is getting NO response. He has tried to go thru his local sales rep for LG and again no service.

I have a refrigerator which cannot be trusted to function and LG is using every excuse to not provide answers and/or a resolution. This is unacceptable and I will try social media to warn folks about the uncaring nature of LG…

I purchased a microwave from Best Buy on February 21, 2020. When it arrived the lights inside and on the outside did not work straight out of the box. I had surgery on February 23rd and was unable to open the microwave from the box for 16 days; when I was at home and mobile.

com said they could not help me exchange or get my money back or repair microwave. They said it was outside of the 14 day period and to contact LG. , and 2 local best buy stores. They were waiving returns until the end of April due to the corona virus but they would not help me, even exchanging the microwave.

I called LG and spoke to 4 different reps. One cut me off after spending 2 hours via chat. It was impossible reaching anyone by phone. I have copies of the chat calls. The last one said to upload my receipt,…

Have been trying to get my refrigerator repaired for 6 weeks. This is way too long to make a consumer wait before LG replaces it. Customer Service (executive services - Jada) is horrible. Next step is the news!

P536 from Home Depot on7/10/2017. On 3/23/2020, the refrigerator was not cooling, so I called repair man, who informed me that the compressor was defective and provided me with an estimate repair cost of $944+ $65 service call. I have owned many refrigerators in the last 50 years, but never experienced a compressor failure. 82.

Since compressors for all make of refrigerators come with a 10 year warranty, I demand reimbursement of the total cost paid by me minus 2 years usage of the refrigerator.

I have an Lg dishwasher. We believe the control panel went bad. We called to get a repair man. The number they gave us went out of business. We called back and got 2 more numbers. 1 was out of business and the other one does not work on lg products.

We called back and was told we have to pay up front for labor on a warrantied product. We are not paying up front for work that has not been done. We have spent a few hours on the phone to get no where.

Will NEVER buy an lg product again. I have lg washer,dryer,refridgerator and dishwasher.

I bought an LG appliance because they were rated pretty good compared to other brands. We previously got used frigs, to cut costs, but, we decided to buy a new one, however, we did not expect to have it for such a short period of time.

Now the company we have been dealing with. which you all referred us to, A&E have been horrible and unprofessional. they have soured us on your product. We have been postponed and postponed for months to get repair and are still inconvenienced.

Our refrigerator has had a cooling issue since late January 2020. A service technician has been to our house to attempt to repair this refrigerator on the following dates: January 30, 2020 February 6, 2020 February 10, 2020 February 24, 2020 March 2, 2020

Our refrigerator has been unusable since the end of January because of a cooling issue in both the refrigerator and the freezer.

We have a service scheduled for today 3/11/2020 from 8am to noon. It is now noon and we have not heard from the technician as to why he is late.

I submitted a claim to the warranty department requesting that the refrigerator be deemed unrepairable. That claim was denied. I am reaching out to your department so that a warranty claim can be approved on this refrigerator and deem it unrepairable. It is…

our refrigerator does not work it doesn't cool and all the food went bad after 6 phone calls 2 e mails and 7 days of waiting they say there is no one in our area that can repair it .How can you sell appliances with no way to have them serviced ?. I want the unit replaced asap and am willing to seek legal assistance to get the issue resolved case number cnn200303858589 reference number rnn200301065448

We purchased a Kenmore Elite in 2013 and in 2017 had to have a the compressor gasses checked and in Jan 2020 our comperssor totally stopped working. 00. I do not understand how a brand new refrigerator has caused us to shell out money for either repairs or for a tech to come out. 7209.

Now today we had no other choice but to purchase a brand new refrigerator with no help from the service number that was provoded to us. I have to say that customer service is very poor or does not exsist.

If this is what kind of products LG puts out, I will not purchase another item that is affiliated with LG.

I purchased an LG washer & Dryer from Home depot in 2015, I took out an extended protection plan from Asurion. I recently noticed that there is a crack in the plastic portion of the washer lid. After calling Asurion I was informed that its was covered.

The vendor they assigned call to inform me that it was not covered. I asked what would it cost if I wanted it fixed anyway, I was told that I would have t to pay $80 dollars for them to come out and if they cant fix it they will just keep the fee and

by the way it has to be cash. I asked how much would a replacement lid cost for the washer, of course they have no idea. I am so distraught over this, I purchased all LG appliances because of the quality of the product, I have LG televisions, refrigerator as well as the washer & dryer.

I have…

I bought a new refer LG. it has quit after a few weeks, no nothing, no light no cooling nothing. I have made 4 calls to LG service. They can find no service techs in my area. Every time they tell me they will find someone and call back, they have also gave me names and numbers and no one services that area.

The last 2 days no one from LG even calls me back my phone numbers are 513-562-7302 and office 513-777-9014 address is 2000 new cut rd Campbellsburg Ky 40011 As of now I am heading to Home Depot where it came from and try to return it it has been extremely disapointing as we have 3 lg appliances and cannot get service on a new refer.

Every time I call it is 15 minutes to get thru to someone of push this button then this button then they lost my model and serial numbers and I am at…

Over the range microwave appears to be overheating. Warm a plate for 2 - 3 minutes and open the door and a room full of steam comes out but the food is not hot. On for more than 5 minutes and it shuts off since November, Thanksgiving.

Purchased whole kitchen ensemble from Best Buy less that one year ago, repair line insists on me removing the microwave for repair and reinstalling or will charge me to do so. I cannot properly use the microwave for more than 5 minutes or it just off, its a fire hazard and I cannot get any customer service from LG or Best Buy.

Best Buy says they are not aware of the manufactures warranty so they are not educating their customers when purchasing. I am not satisfied with LG or Best Buy and if I do not receive some customer service I will never purchase and LG…

I ordered a lg lw8016hr was sent a lg lw8017ersm I want to return it but cant really make any sense out off them they use a third party system for returns and not really getting anywhere with them the company is called refurbking no one will even answer there customer support number I would think lg would use reputable people for there products pleas help me get the unit I need

Bought fancy new fridge and dishwasher in Sept, 2018 and both are down already. Geek Squad scheduled repair for dishwasher but not allowed to fix fridge. I have been trying to get in touch with the LG repair dept since Monday and the texts that I am supposed to get have not come in. So, went to the web site and filed repair request there yesterday and 24 hours later, still nothing. Had to throw out expensive meds and food and buy a dorm fridge to get me by for now. This is incredibly lousy service!

Also, I see LG knew about this fridge issue years ago and are being sued. I think I will go join that suit!

DO NOT BUY THIS JUNK!

letting me know that the range I ordered three weeks ago (and told it took that long because of a backorder) once again is not ready for delivery, and that I will have to wait another month. Yes, this is a hassle, but that is not my gripe.

When I asked what could be done, I was told there would be recompense, but they wouldn't tell me how much until the appliance is in my home. What???? Why should I move forward with this order? I don't understand how you expect me to make a decision when you won't give me the information. Sound familiar?

Some Please Help!

I have tried since December 2019 to resolve some issues I am having with my LG washer/dryer in November 2019 purchased from HomeDepot. After calling three times, each time I am told something different. LG customer services is HORRIBLE. First, you are talking with a customer services department I am assuming outside of the US. With that being said, you will go no further than LG customer service. LG have trained them to resolve nothing in regards to your complaint.

The first time I called in, I was told someone would call me back; never did. I was also told it was HomeDepot responsibility to deal with my concerns even though still under LG warranty for the first year; not true.

The second time I called in I was told by the customer services representative that she…

Purchase gar range on 10/02/19 and I have only been able to use it four time because the oven caught on fire . I have been trying to get this problem resolved foe more than a month with little or no results.

A tech from Best Buy Geek Squad to a look at it and ordered parts about three weeks ago, but he is having a problem getting all of the parts . Because of this I wasn't able to cook Christmas or New Year dinner for my family and friends.

Because of this I'm asking LG to reimburse me for my hardship . I believe that my family deserves to be compensated for the hardship that we have endured and we still cannot use the oven.

I bought an LGWT1001CW top loading washer from Lowe’s in 2014 on the advice of Consumer Reports. I have used 3 different liquid major HE detergents with the same low level of soil removal. My whites are dingy and heavily soiled work clothes about half cleaned. Another major problem is the “Bleach dispenser” simply dumps full strength bleach directly on the clothing - discoloring and damaging them. (Yet proves completely ineffective at bleaching.)

Due to a fire I replaced a vintage 1982 top loading GE washer which always did a superlative job at cleaning all my laundry. I am a physically active male holding an electrical engineering degree whose hobby is auto mechanics, farm work and other dirty handy-man chores. Therefor, my laundry is frequently heavily soiled. I wash clothes…

We bought LG Frig in 2013. 10 times repaired from 2013-2018. 6 times 2018-2020 and hasn't worked since 11-19 to present. We bought Microwave replaced 2015, Double Oven replaced Harness 2015, Dishwasher repaired 3 times. All bought in 2013, do not buy LG.

For about 3 month trying to replace a range,because ,its not working good,had 3 times technician to fix it,but still is not good,bake element not working good,and does not cook food right,want to return it and replace with better one

I do not recommend using LG Repair. I called customer service and was told the serivice woul take place between 8:00 to 6pm. I was advised to call the morning of the service date and will be given a 4 hour repair window. I called the customer service 3 times and no one would give me the 4 hour repair window.

When the tech arrived, he said the repair was scheduled for 4:00 to 6:00pm. I was very upset because I took the day off work and missed my daughter's basketball game.

I called LG back and spoke with Choke the supervisor and he was very apologic. I was upset because I had an appointment for 4-6 and because I spoke to 3 unskilled customer service representatives, I literally waited 12 hours at home.

Lg Customer would not give me a discount or any explanation for the insufficient…

I used to buy this range in Home Depot,and I did not know is a special order,so not able to return in store if is something wrong,after couple of days found out that convention stove does not cook very good our food,called LG 11 times,had technician 3 times to fix it,made app for technician to fix something for fourth times,but he wants to charge me for visit,so canceled that visit.Still not able to solve my problem,that range is not cooking food how is suppose to,and I want to replace it or returne it.

We purchased a French Door refrigerator in April 2015, it was installed may of 2015. It has not worked satisfactorily since Oct 2019. It has had coolant put in it, two new compressors, a new motherboard and the repair tech says it is unrepairable.

LG says they want to send another repair person out and I said I am tired of this and want a refund. Customer representative said she needs to ask again the repair company to get all their documentation to her so she can make a decision.

It will then be sent to a committee to review and make their decision and it will take 5 to 7 more business days. We need a refrigerator and as stated earlier this one has not worked since Oct 2019.

We have been without a refrigerator for 2 and 1/2 months.

I bought a new LG refrigerator that one lasted one week water all over my floor so I was given another one this one lasted one year now would not me bad but I just got out of hospital I was there 10 days very bad operation got home it was not working when I needed the refrigerator not there call service will not fix for five days something is wrong with the quality control not im not able to move or drive and

have no refrigerator for five days thank god I had a friend get me cooler with ice only last day and half I cant drive to get ice have to call someone that is just a just near me not a real friend (but now is) I will never buy another LG product again all my food in freezer BAD

I bought an LG refrigerator at Lowes approx three years ago. I have had a lot of problems with I. One I April and one on Christmas Eve morning. Each time I call your Customer Service dept. I wind up with nothing.

They are absolutely no good. They promise to call me back and dont, and they cant get anybody or any Manager or Supervisor. They are completely useless. I am so bothered by the lemon I apparently bought and that dept.

that I told them just to send someone to pick it up and give it back to you. I paid a pretty big price for this unit and cant get service which I shouldn't even have to have. My food has been moved to a Sears fridge that we bought when my daughter was born.

She will be 50 yrs. Old Jan. 23 and I dont remember ever having to have a service call on it. The one of…

Bought a new LG side by side refrigerator model LSXS26326S from Conn's Appliance in Beaumont, Tx. on 10/22/2019. Noisy from the beginning but thought it would stop.

Finally had to have a Conn's service man check the appliance out. Found out the new appliance needs a compressor, filter dryer and all the welds checked because of equipment malfunction. Very disappointed in the quality of the my purchased, thought LG was a better product.

Should not have to rebuild a brand new purchase and will remember this experience when considering future purchases. Would prefer replacement instead of rebuild. I have lost my trust in LG products!

I purchased a front loading washer on 6/1/2019 to replace a 15 year old LG machine. I never had problems with the old machine; it was just time for a new one. BIG MISTAKE!!! Initially the new machine ran fine- quiet & smooth running.

After 2 months or so it started to become unbalanced more & more frequently. It will "walk" across the floor. One time it "walked" sideways into my gas dryer and started to push the dryer into the wall. The last thing I need is for my washer to displace the dryer & break the gas line.

I contacted customer service and received written instructions on how to load the washer to avoid problems!! I've been doing laundry for 50+ years and DON'T need instructions on how to load a machine! Basically customer service told me the fault lies in how I'm using the machine…

need charcoal filter #5230w1a003c mfg has discontinued making this filter. I can not find it. I called a appliance parts store who said, if they could find it they could sell 10 a day easy. A match most people give me is to large.

this was built in 2013 so you discontinue something only a few years old? I am to replace the charcoal filter every 6 to 12 months. I can not do that if I can not find the filter. any suggestions?

On November 24, 2017 I purchase an LG TV 49" 4K, 071919261553,at Walmart. (See attached receipt of purchase, Note: unable to upload a PDF File) The television was a gift to my grandsons' (20yrs & 15yrs old) located in Drexel Hill, Pennsylvania. After 2 years, the TV's picture tube began to run colors together and or go to a black and white picture. I know the TV is out of warranty, so I want you to know that I am highly disappointed that your product had such a short life. By the way, 8/5/19, I purchased a 2nd LG TV 43", for my residence, hopefully I will have better results.

I am only notifying your, so that you may check on a quality control issue.

James Maleno 151 S. Bishop Avenue, Unit L-1 Secane, PA 19018 [email protected]

30PM. One Ashok technitian was allotted with the job. Complaint number was 4295467020. 25 PM yesterday but since the current was not there said to call when current comes (mobile number 8748016276 ). 00PM the current came and inspite of several calls he did not pick up the phone.

The same thimg was repeated this morning and no response. 15AM. 00 AM. Since nobody turned up i called again at 11AM spoke to Jyothi who said that immidiate message will be sent and technitian will call on soon. But so far nobody has turned up even after 3 days of complaint and no action taken.

Next alternative is lodge a complaint with consumer forum.

I PURSHED AN OVER THE STOVE MICROWAVE A FEW MPNTHS AGO FROM BEST BUYS, THIS NEW MICROWAVE HAS STOP WORKING , WHICH THIS IS THE SECOND TIME THE REPAIR MAN HAS TO FIX THIS LG POOR QUALITY MICROWAVE,UPON PURCHASE I WAS TOLD THIS ONE ONE OF THE BEST QUALITY....SO NOT TRUE BE AWARE CONSUMERS.SERIAL NUMBER '810TAGHA1807

The lint remover tray on my dryer has around hundreds of dollars in clothes and bedsheets. I have cleaned it out thoroughly and it catches my clothes.

I purchased a reverse cycle air-conditioner in January, 2019 for about $750. It was for a rental property. I now have a new tenant moving in next week and in Florida not having an air-conditioner is a major problem for occupancy.

We have been trying for over a week to get a service agent to schedule an appointment to correct this. If parts have to be ordered, I will have a brand new tenant with a bad experience to begin their tenancy.

I am told every day to wait another 24 or 48 hours. The first company had a Tampa telephone number. The second company was in Fort Lauderdale and called us and said he refused to come because it was too far.

The unit to be serviced is in North Palm Beach, Florida. Please contact me immediately and get me a service appointment today. This is risking a full…

Thankfully, I purchased the extended warranty. The washing machine broke in 2 years time. The LG service representative made arrangements for a repair service to come to my home.

However, the service people tell me that it is a big job to replace the tub due to faulty bearings, and he needs a helper. The helper is not part of the service contract and costs $50, no credit cards accepted!

I can't believe LG sends out unprofessional repairman to scam people out of money! I am outraged, but have no choice being I already waited 2 weeks for the part to come in. Never again will I get a warranty through LG.