LG Appliances

I've bought my LG Washer & Drier brand new 10 years ago and never had a problem. Last week my washer went down and won't turn on. It seems to be the control board. I called LG and they told me that part was discontinued and there are no replacements for that Model #WM2801HWA.

The rep told me just to buy a new machine because mine was old. I couldn't believe what I was hearing. 10 yrs is not old, and my machines don't even have a scratch on them. I can't believe that LG doesn't carry parts for machines older that 9 yrs.

00 for the washer alone. I would love to speak with someone in Corporate because this sounds like a scam. You're charging a lot of money for a new washer and only making parts for a few years so that people have to buy a new…

Dishwasher tub never clean after wash which has been going on since I purchase it in Jul 13, 2016

Stove - stove top hard to clean including the over, the bottom drawer is dent which you have to look very close to see the dent

Refrigerator has a dent when deliver but didn't notice until after delivery

I had bought an LG fridge around 7-8 years ago from Best Buy. the appliance cost me a decent amount and as a homeowner I understand things break over time and need to be fixed. but I find it totally unacceptable that I am getting paint bubbling and rusting on appliance I spent all that money on.

this is something that occurs when their is a defect on a product or it was manufactured incorrectly. I called the customer service and was told this isn't covered under the LG warranty. That to me is a horrible answer as this is a defect is how this product was made.

I may inquire about a class action suit to anyone whom is experiencing a similar problem. I will be searching this online. I have attached a picture of my model and serial # and hope their is something that your company can as I…

Been 6 months trying to solve the same problem. Broken ice maker replaced twice and still doesn't work. SEVEN service calls without success. Was theoretically escalated to defective replacement tier but there is no record when calling for status. On phone for hours waiting and talking to front line people in wrong departments, several disconnects and transfers to people who barely speak English and who have no authority to do anything besides schedule another service call by a company who will no longer take my calls and refuses to come out again (I don't blamer them after 7 attempts).

Complete and utter incompetence for customer service. Will NEVER buy another LG appliance.

I ordered my appliances over two weeks ago we’re supposed to be delivered today they deliver the refrigerator and the dishwasher but no stove did not call me to let me know they did not have it and it was didn’t know when it’s coming in called customer service they had no clue didn’t know anything about what I was talking about call the delivery company they have no idea say it is an LG problem and

not theirs and hung up on me customer service sucks you can’t understand half the people you talk to you when you dig it when you want to talk to you they won’t let you talk to anybody else a manager supervisor anything else and we’re not helpful at all Put me on hold three different times 15 to 20 minutes each time wasted about two hours of my day between customer service and delivery…

On 5/20/19 I purchased a promotional offered on appliances at a PC Richard. There was a rebate offer of up to $500. On 5/20/19 I submitted a rebate form about four weeks later I called for the status of my rebate and was told it took 6-8 weeks. So I waited. On 9/19 I called again and was told there was no recorded. Since then I have gotten the run around. You tell me to go to PC Richard, PC Richard tells me to call LG. If this is how LG handles situations I will not purchase any m 901kmkt02077re LG appliances. This is very poor customer services.

appliances purchased

refrigerator: model # LSXC22396S/01 Ser # 903MRTT00673

oven model # LSG4513T/OO Ser # 901KMKT02077

dishwasher model # LDF5545ST Ser # 805KWMKOD331

microwave model # LMV2031ST/00 ser # 812TAHQCH121

LG sells refrigerators with compressors that are so awful, they give out new ones like candy. But the customer has to pay $500+ to have that compressor installed. It takes an hour. This is a ripoff from every direction. Most appliance repair places have ceased working on LG Refrigerators AT ALL.

If this is such a problem, why don't consumers know!?

To whom it may concern:

I am soo disappointed in my purchase of all LG stainless steel appliances I purchased at Home Depot! It took me 14 years to finally be able to purchase these and after only 6 months my microwave broke and 8 month my refrigerator compressor is shot. Yes these appliances are warranties are for a year but my old Kenmore appliances never broke in 15 years. I have lost multiple days of work and most food in my refrigerator. They would not replace either and had to try to fix. I just don’t feel confident that any of them won’t break down at any time. If this was a car, I would get rid of it. I feel their all lemons and soo upset I went with this brand. I won’t even be paying them off on Home Depot credit card for over a year! What a disappointing purchase!

I bought a lg 65 led tv on june25 2019 through Best Buy. 45 days later it stopped working LG has told me multiple stories and never done what they said. Today I was scheduled for a repair from a third company and after waiting weeks only to get a call to reschedule to wait for parts on back order.

I have also been told by executive that they would request a refund if I would wait 10 business days. Today I was told she never put in request. 00 with no tv. I wish I had looked at how low lg was rated for customer service before I spent my money with them. They are not trustworthy. Very very bad service.

The ice maker quit making ice in July. A&E has sent technicians to repair the ice maker, replace it and ordered a door. Confirmed the first apt 7/27, they have come7/29,8/5,8/29,9/3 reschedule to 9/9 (no show), schedule again on 9/16 with a no show and no notification.

It has been two months of buying ice because the ice maker is not working.. It is hard for me too justify their product to friends and family. I am truly sorry I bought the product. It is less than one year old.

I can't blame the technicians but I can sure fault the manufacture. I can fault A&E Service and the technicians for lack of communications.

LG LSC26905TT fridge. Leaking water dispenser water line. Was told the door has to be replaced !!! Are you kidding? The water line should be able to be pulled out but no one has the tube info. Time to but another that will not be an LG

If I could give less than 1 star I would....I have been on the phone for over an hour trying to get a warrant part ordered...the experience is HORRIBLE, run the other way if you choose to but LG

My family is feeling being to ripped off by LG a big time. We bought LG refrigerator in July 2019. For less than 3 month the refrigerator had 3 service calls. Either water leaking or different code is coming on display.

The freeze is working with rattling noise. Now ice maker stop working at all. But even more, the LG has one the worst customers services we experienced in our live. The agents are incompetent, big liars, keep you on the phone for hours.

LG is not standing behind their warranty, promising to call you back and never call you back. We wanted the refrigerator to be replaced but they just kept us on the phone, every time are finding something else, promising and continue to lie and not solve any problems!

Even the managers and supervisors are lying to you about the services…

I have purchased all LG appliances for my new house 4 years ago HUGE MISTAKE. I purchased the extended warranty for all of them. The fridge I got rid of after 4 service calls. The stove we purchased the knobs are so touchy we had to place knob protectors on each knob.

I called the repair tech he said they are touchy but we can't do anything. My dryer wouldn't dry my clothes. I called the repair tech, after 2 visits they sent me a check saying they can't do anything. My dishwasher constantly stinks it does a crappy job drying the dishes

Would give LG a “zero” if I could. Bought a LG Washer/Dryer combination Aug 2016. Washing machine leaked from day one, contacted LG service each time and wanted me to auto-correct over phone. After second time, I demanded service come to my home and fix.

First Technician said could not find leak. When leaked again, second Technician said could not find leak. I had purchased extended Premium Care Warranty for three more years. ” I showed videos and photos of leak and cabinetry damaged by water.

Service said would not send any more technicians to my house because could not find leaks. I asked that the case be escalated to next level at LG service, gave me names and details, said someone would contact me in 3-5 days. No one followed up.

” No one ever called me and no one ever followed up…

We purchased an LG convection oven (LRE3083ST) from Home Depot in November 2013. It came with high recommendations from the Home Depot representative. The first few years were trouble free. Then the problems erratically began just as the extended warranty period expired,with the oven (not heating properly) and then the right front burner and then the left front burner all failing.

All three began as erratic problems and all three resulted in total in-operation. Now because I am past the warranty period of 5 years,I am told by LG customer service, basically too bad you are out of luck, It's now up to me to pay for all repairs.

If I want it repaired they will send out a repairman. There is only one LG authorized repairmen within a 25 mile radius of where I live. I called them, only to be…

It would be nice to be able to give a minus even 1 star is too much.

08/08 My refrigerator of 3 yrs stop working. I called a local technician for an apt and he came out on 08/09 at 8:30 - he confirmed it was the compressor. On 08/09 I called the 800 number and spoke with a Maurice. I informed her that my compressor was out per the technician. She informed me at that time I had to use a perfer contractor and could not use him since he was not listed. She set the apt up with A&E for 08/12. A&E's technician came out and confirmed AGAIN my compressor was out. He order the parts and schedule follow up apt for 08/16. On 08/15 at 6:36 p.m cst I called A&E customer service to notify them I have not received the compressor and request to be reschedule. I was told NO because the compressor will be…

Your forced updates are worse than hitler was to the jews.

Purchased a refrigerator in 2011 and the compressor went out. looked at the warranty, the compressor has a 10 year warranty. You call and they give you a list of service people to call and then you call them all of them don't service this type of refrigerator. You call back and they say well we can schedule a representative 3 weeks out. You call back they then tell you its not covered. then the manager tells you that you had a warranty but its like done and then hang up on you.

I will NEVER purchase another LG product again>.

00. for replacing the igniter for the oven. That part should have lasted 5 to 6 years according to the service tech. I purchased my range 3-20-2017. I am requesting my 300,00 refund. I called this in to your dept on 07-30-2019 and was given a confirmation number 190730135408. Please respond.

Product: Kenmore Elite (LG) Model #79572489410, Serial #501KR00012 Delivered 4/14/2015. Our refrigerator was working fine until 12/19/2017 then the interior temperature started to rise. The Service Technician determined the system was low in freon. 00). Unit worked ok again until 7/22/2019, I called for service again.

Technician again determined the unit was low on refrigerant. 00). Suggested replacing all low side components, compressor, two evaporators and a new control board. 00 and would not guarantee it would fix the problem. 00 refrigerator. It's too bad, I like the design of your product. What are my options?

Will you stand behind your product? Since it is obvious that this unit was faulty from new, I am requesting credit towards a new refrigerator. Since it is only 4 years old…

Since July 9th my refrigerator has not been working. wrong. We had another tech come out and he said it is the compressor and filter dry. On July 30th came out put in a compressor and filter. I was so excited that I was finally goin to have a refrigerator working.

I woke up this morning and the refrigerator is not working. Do you think that these people care if you have your refrigerator is working, hell no! This is the worst refrigerator that I have ever owned.

Four and a half years ago my Husband purchased a Inverter Direct drive LG Washing Machine.

A month ago it broke down showing the fault LE. I immediately contacted Customer services and paid for an engineer to visit. I was assured at the time that if the motor was at fault I would be refunded £50.00 on this call out fee as you guarantee the motor for ten years. I waited a week for the engineers visit. He was pleasant and knowledgeable gentlemen who spent five minuets with the machine and declared, that it was the motor at fault, but that he did not have the part with him. He also stated that it was a common problem in this machine. A second appointment was duly booked for three weeks time. Two days before said appointment I received a phone message to cancel that appointment. I now have no…

Horrible refridgerator!! I bought it in 2015 and have it repaired 4 times due to cooling. First it was the motherboard and the last 3x have been the cooling/compressor. I have been calling for a week trying to get LG to fix and they keep putting me off. I WANT A NEW REFRIGERATOR. ENOUGH IS ENOUGH!!!! yesterday I spoke with JAson ticket#CN190724979298 No one ever called. I have 3 children and no refrigerator!

this refergerator is a piece of CRAP!!

yes this about the service man that was out to my house to repair my washer he is rude and very pushy we are pld people and we shouldn't of had to go through what we did just to get my washer fixed. 00 to have some one move it out for us cause the repairman sais that where it was to small of area to work in which it was in my big bathroom with all kinds of room also we had to take off our bathroom door to I have other servicemen out here and

have never had to do all of this we are old people with health problems which he did not take into concerttion at all . I do not never want him back at my house again . please seeto it that he talks to people better than he did to us .

if you need anything else please contact me on my email listed above iam very upset abot this whole ordeal . I have…

My new refrigerator ice maker never worked . It was set up and spit water on my expensive all wood flooring. It took several months to get someone to come and fix it.

Finally the Tech came and said it needed a new door and then he said he would be in contact and never called or anything, All this time we tried contacting LG and the Tech about this situation and no answer. We had a very nice and large lodge built as a retreat or vacation rental in Camp Nelson, California.

We ordered all the appliances through AJ Madison for the beautiful kitchen, and the warranty was still in place when the appliances were installed.

However since then, the warranty now expired and there has been no response from the LG Tech repair person from San Francisco.. I am disgusted with LG's company policies to…

Complete lack of customer service to replace a compressor on an LG refrigerator. It has now been 3 weeks and no solutions.

3 year old refrigerator has not been working for a month. LG connected us with a service rep and sent out 3 new parts (circuit board, compressor, and one other that gets replaced when the compressor does). Rep came out in 2 weeks and put new parts in, but the refrigerator still didn't work. He thought they sent a bad compressor. New parts were ordered again, and they too 10 days to arrive. They arrived last week, but the rep didn't show up for his appointment Saturday (delayed from Friday), and PULS (service company) can't seem to find a new service rep to send out. We are still waiting. This is PATHETIC.

Claim # RNN906260089201, and is under either phone number (310) 892-1497 or (310) 306-4313.

I have a LG french door refrigerator that is 3 years old. Your authorized technician has been out 2 times, for over 2 hours each time. Each time a new compressor and panel was installed. Didn't work. He was supposed to be here last Saturday, but failed to show up.

We have been without a refrigerator for over a month now. What do you suggest we do. I am about to pull my hair out or worse. I call your repair number every day. Apparently they only work with one repair company. Absolutely ridiculous.

Your fridge is beautiful, but if you can't service it, stop making it. I know there is a class action suit against LG.

Not cooling

Beginning in April 2019 the ice maker in conjunction with the ice maker fan have been failing. The repair techs have been to my home 10 times the last visit on 7-19-19. The repair/ replacement of the fan could not be made because as usual LG sent out the wrong fan.

This slipshod repair part replaced has occurred at least 4 or 5 times and appears to be caused from a conflict between the tech section and LG and the parts people. As near a I can figure the correct part is not listed in the parts data base used by LG when sending out replacement parts to their designated repair techs.

My wife and I are now scheduled for the 11 the visit on Thursday 7-25-19 assuming LG provides the correct replacement fan. Every time the tech comes to our home to fix the refrigerator will must schedule a five…

I have an LG refrigerator LFX31925ST/00 that I purchased in 2012 from Home Depot. It has a 10-year warranty on the compressor and the compressor went out on June 6, 2019. I was unable to reach LG via phone when I needed it fixed right away, so I contacted my regular repairman. He came the same day, diagnosed the problem and replaced the compressor. I have been waiting since June 25th to get reimbursed by LG for the compressor via case #CNN190625432964. All I get is the run-around when I call LG. I am owed $370.60 and have supplied LG with all the documentation.

If you cannot resolve this case shortly, I am going to the BBB, Home Depot and the FTC to file complaints!

Refrigerator/freezer not cooling. After waiting over 10 minutes for a non-English speaking customer service rep and having me do several things he then tells me to reset refrigerator to 33 and freezer to -3... if it doesn't reset in 4-6 hours he tells me to call back.. Nope..

this is a nearly near (about 6 months old).. not going to call again ... I need to have a technician come out immediately as all of my food is now ruined. This is terrible customer service for a new appliance ....

It also might be beneficial for you to have your reps in this country and if they are, teach them to speak English so your customers don't need to keep saying "excuse me" over and over again!

We called on 7/15/19 for service on our LG refrigerator, to start off we were put on hold for 45 minutes twice. Then we were finally told we had an appointment, and compressor was under warranty. Found out via email that service would be a week out?? Our refrigerator is broken, food is going bad. My husband called asking for someone to come sooner, they sent an email stating yes. Then we just happened to see it was canceled hours after it was confirmed, lack of technicians. This is ridiculous, first off for my refrigerator to need a replacement piece only after a year is terrible. We always liked LG all our appliances are LG, so we are very disappointed.

I hope this can be resolved soon, since we need a working refrigerator.

Our LG refrigerator failed after only 3 years of service. Both the compressor and a circuit board are out according to the repairman. It has taken over a week to get the spare parts. I am very disappointed in this product and do not plan to buy any additional LG appliances.

The refrigerator was purchased through Lowe's and I plan to also lodge a complaint with them.

I do not have a complaint with the my product as a matter of fact after 5 years was the first time I had to call for service for my dryer. 00 just for LG to make a call for for a service person to come to my house.

Then after my dryer was repaired, I had to pay $150 for the repair. When I asked do I get credit for $125 that I paid to LG. I was told that was to make the call to the service company. Wow!!!! $125 for a call.

More than a doctor or attorney. If I had known I would have called around myself. This is what I call strong arm robbery from LG. I could have made my own call after looking on the internet. Wow LG!

By the way the service man did an excellent job. No complaints on his end!

Our refrigerator stopped working and its been a nightmare trying to get it repaired. It’s under warranty and still having a hard time.

First it took forever to find someone who could even come to look at it. When they finally came, we were told they were ordering a “dryer” part. It’s been more than 10 days, part still isn’t in and the company is not very good at responding.

Actually I would give a rating of "0" stars. I purchased a refrigerator from LOWES in November of 2015. The refrigerator was stored at the Lowes location for 4 months, and then stored by myself for another 8 months until the new house was completed and ready for appliance installation.

I purchased the entire LG appliance suite,Stove, DW,MW and Refrigerator. The Refridgerator quit cooling on or about June 1st. Called on June 5th. to schedule a repair Appt. First appt. scheduled for June 19th. A&E factory service cancelled the appointment due to apparently the parts not being available by the 19th.

Had to wonder how they could even order parts without diagnosing the problem first???? Rescheduled me for June 26th. "2" compressors and a dryer valve assembly arrived the week prior to my…

I was told three different time i would rec a email with information I was given to start my dishwasher.

I have yet to rec one email.

I sent a return to the appt cancel email I rec and it would not deliver it!!

I would like to know why your email system does not work when I was told by three different people they were sending a email!!

thank you

Larry Hinkel

[email protected]

Our refrigerator stopped working at 3 years old. We still had power the front panel on the door read 38 degrees for the fridge and 0 degrees for the freezer. We had no way of knowing that it was not staying cold until we had no ice.

We called the warranty people and they were in the Philippines. They scheduled for a repairman to come between 8am and noon the very next day which was the July 4th. Well they never showed up. We called the repair company twice and they never called back.

Finally we were able to reach them on July 5th and they couldn't do our repair until Tuesday July 9th. All our food spoiled and we had to take it all to the dump as it was stinking to high heaven. 00 worth of food.

No one seemed to care. The warranty in the Philippines or the repair company. Its very…

I hve a six year old refrigerator , French door bottoms double freezer . Stopped cooling all of the sudden ! Called for repair and after arguing lg out of warranty finally set up appointment . They refused a one time courtesy repair .

But said parts were covered. After having to pay $150 fee for someone to just come and check the unit ( service call) I hd to pay additional $250 to fix. They stayed out was compressor - changed it .

Now ice make r won’t turn to dispense ice . Called again they wanted to charge again to come out and stated that parts weren’t covered .

Finally they decided on a one time courtesy repair for ice maker . Now it’s not cooling again , after being repaired just about 6 days ago! Called out of warranty repair and they stated that if it’s not the compressor I would…

We have an LG fridge that shortly after purchasing started giving problems with the ice maker freezing than leaking. In calling LG the first time someone finally came out and replaced the ice maker and water assembly. Not even 30 days later it was doing the same thing.

Got on the phone with LG and waited for hours for someone to set up a maintenance, instead they sent us the parts and instructed us to call to set up a service call. for a different model. We called, spent 1 hr and 45 minutes explaining between hold times what the issue was to have them set up another service call.

When we couldn’t get a good date the rep hung up after telling us that someone would be calling in the next few days to do a diagnostic. Five additional calls, countless hours, a destroyed floor and frustrated…

I am and my wife are senior citizens. Some time ago I bought your Low Profile Room AC, model GL 6000ER, as a spare AC for my home. Consumer Reports informed me that it was the most quiet AC , so it caused my decision to have it.

So for a few years I did not use your product. Recently, my bedroom PANASONIC AC died. I replaced it with the above LG model. It was carefully installed. Unfortunately GL 6000 ER was TERRIBLY noisy. We could not sleep with this "the most quiet machine on the market".

Recently we arranged measuring the level of the noise, generated by this machine. IT WAS 64 dBs from 3 feet distance! Can you fix or replace this defective model, please. We are suffering a lot after trusting your product. In different rooms (kitchen) during the day it was noisy, but we usually were…

I have an LG side by side refrigerator. It has not worked since the day we purchased it. The door is not sealed correctly. LG had a company replace the door. The tech stated the replacement door is worse than the origional door. It seemed like to took forever for LG to send out another door. This time the door worked, however the door was dented and the company reinstalled the origional bad door.

We waited and waited for the 3rd door and inquired what is the hold up. The installing company stated that LG wasn't going to replace the door. I am going to contact Home Depot because i purchased it from them. i am going to report LG to the local Better business bureau.

In the mean time we have items in the refrigerator that keep freezing due to this issue.

My case # is Cnn190612218007

No one…

The fridge, model LSX26326, SN: 509MRNE14111, was delivered on 10-30-2015. The ice maker died and was replaced. The first compressor went out in June 2018. After taking over a week it was repaired. Have you ever had to go over a week without a fridge. Fortunately it was on a store warranty and we had $300.00 in loses that were compensated for. The next compressor died one year later on about 29 May 2019. It probably could have happened a worse time but I don't know how.

That was the day our son and his family arrived for an eight day stay. We called for service and could not even get a repair man for FIVE (5) DAYS. We lost about $200.00 right off the bat and paid out over $400.00 for dry ice to be able to exist. Before it was over due to having to us dry ice we lost another $150.00 in…

1. The range glass top color is dark black. It is very difficult to keep it clean. Even boiling water for tea, makes stains. 2. The surface it also not plain (it has lining or mesh), therefore, it can’t be cleaned with a blade. 3.

It has been a big problem for us. 4. Could LG replace the top with a matching “steel gray” or replace the range with the one which does not have this type of glass top. 5. I bought all LG kitchen appliances when I remodeled last year.

But this range has been a big problem.

My LG Refrigerator has not been keeping my food cold for a couple of months. I bought it in September 2017. It's not even 2 years old. Basic warranty is or should be 2 years. I called on June 5, 2019 and went through the technical stages, things I had also tried on my own prior to calling mostly. Those attempts haven't worked.

The "agent" was short and condescending with me and did not resolve my problem. I needed a repairman! She had me holding my phone above my head for the remote diagnosis, without my speaker on, which was frustrating for both of us, as I couldn't hear her instructions.

" I said, just where we left off. She started from the beginning and I said, "just the step about the refrigerator button" she…

2013 I purchased a refrigerator, gas range and dishwasher from Lowe's in Graysville as we were remodeling our kitchen. We took out the extended warranty on all appliances. This expired 12/18. The refrigerator had to be replaced twice due to factory errors.

I came home in February and the power had been off and the oven door was locked as if it were self-cleaning. I had never used the self-cleaning oven as I rarely used the stove. The door was locked, called your service dept and was told to disconnect the power, I did this even to the main breaker.

I was told that my warranty had expired and I had not been notified. My husband passed away so I am trying to make some sense as to what is going on. I was given numbers to local service people in my area, only to find out the next day when I…

We have been without a refrigerator since April 28 when our LG no longer was cooling our food. It was making very loud grinding noises . We unplugged it for 10 minutes and reconnected it. It still was not cooling and it was still making the loud grinding noise.

The next day we went through LG and they contracted with A&E appliance service. The first technician replaced the condenser and it still was not cooling. He then replaced the compressor and felt that everything was fine and it was cooling.

The next day it was still not cooling. The same technician returned and added Freon. It worked from Tuesday till Monday of the next week. On Sunday it would not make ice and on Monday the temperature was 50 degrees.

We had to throw out food once again. The technician returned and used gauges to…

April 9, 2019 called for service. Refrigerator making noise and not cooling correctly. April 11 technician arrived talked with LG technician on the phone ordered parts approximately April 23 came back out and installed parts. Call back next day to tell him still was not cooling they returned April 25.

They called and went through process with LG technician on the phone and ordered another part. Returned approximately May 2 where is part right part number was ordered wrong part was there. They had to re-order a part. Approximately the 20th part received still the wrong part.

Today is May 30 they are again ordering the part. I really would like the refrigerator just being able to return for reimbursement at Lowe’s where I would purchase a Nother different type of refrigerator. Just…