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Write for Us Lexus Complaints Continued... (Page 3)
110+ reviews added so far. Upset? Call Lexus corporate: 212-223-0303No Reviews
My husband and I purchased two pre-owned vehicles from Lexus of Chandler, a Lexus 2009 ES 350 and a Ford 2011 F150, on October 8, 2013. At that time we had several questions which we were assured by our salesman Hani, would be addressed as soon as possible. When I had to replace a dead battery in the Lexus less than a month after purchase, and when there was no follow up by anyone at Lexus of Chandler to those questions which we had at the time of purchase, I sent an e-mail to both the General Manager, Mark Stindley, and the Service Manager, Jim DeBoy, outlining our complaints (See below for a copy of the e-mail).
"Dear Sir: My experience dealing with Lexus of Chandler since 2006 has, up to this time, been a successful and pleasant one. However, multiple problems associated with our purchases from you of two pre-owned vehicles on the same day, October 8, 2013, have upset and disappointed me. LEXUS 2009 ES 350 1. I had to replace the battery less than a month after purchase at a cost to us of $152.97. It surprises me that this problem was not discovered and corrected before the car was sold. 2. I am still awaiting news that you will be able to download my iPhone contact list to the Bluetooth system something I direly need for my work. Two attempts have been made to accomplish this to no avail. FORD 2011 F-150 Still awaiting duplicate key.
We received only one key at time of sale and were promised a second key. Brakes have squealed since day one, but your service team could find nothing wrong when they checked the brakes on 11/6; however, after they did the check, there was no squeal. What was the problem-- is it resolved or will it recur? Sincerely, Marge Mathers Dick Mathers" In addition, Hani promised my husband, Dick, a copy of the owners' manual for the truck, but has never followed through. Both Hani and another salesman, Leon, said they would follow up with adding my contact list but have never done so. Hani also promised my husband he would look into a reimbursement for the money we paid for a new battery. That was several weeks ago.
I left a voicemail message for Mr. Spindley on 11/8, but I have never received a return call or a reply from anyone to my e-mail. The bottom line is not one single problem with the Lexus or Ford has been resolved. In fact, there has been absolutely no reponse from the service manager or general manager. We have told our neighbor, who is considering buying a new Lexus not to deal with Lexus of Chandler. Please address these problems. Your staff is not customer oriented.
I went to lexus of Rockville center 3/21 to trade in my 2008 lexus gs with 30,000 miles with the intension of purchasing a 350 es 2013 -I was given 20,000 for my car in mint condition fully loaded which I had purchase from the said lexus 1 year ago for 35,000-i spent all day in the dealership attempting to get a transaction that was affordable. at closing of the store I was hurriedly showed a 300h and told it had same features as 350 es only has hybrid as difference they even asked for a deposit of 3,400 in addition to not giving me the full values of my car.
I am very un happy with current transaction and feel like I wasn’t given the full value of my car. this would be my third purchase from said lexus dealer ship and each time was taken advantage of. As a single black woman it is apparent that I was not given a fair deal and will contact the ny state consumer affairs department and the attorney generals office. this is fraud and robbery of a customer who have given you my business for the past 10 years I have paid off for a2007 lexus in less than 2 years of the 4 year contract and put 15,00 down out the gs I was trying to trade in. I am awaiting your response to this complaint and hope that you can help me
I bought 2013 lexus GS 350 from Saudi Arabia. In the first week, I had bad experince with my new vehicle. That one of tires exploded while I drove my vehicle on speed 60 KM. I went to the lexus dealer in Saudi Arabia and they checked on tires. The lexus dealer gave me a letter to the tire dealer ” Bridgestone ” to fix or replace tire. Then, I visited Bridgestone dealer in Riyadh. They did not respect me as a customer and the supervisor shouting. Absolutely, they did not help me. After that, I sent complaint email to head office of Bridgestione in Dubai and I called Lexus customer care in Jaddah, Saudi Arabia. Also, I tried to contact them many times, but nobody help me in Saudi Arabia. Finally, I paid almost $400 for replace tire in Bridgestone. I wrote this email to you to help me if you can or contact me with head office of Lexus in Japan.
I was seriously injured in an automobile accident on 02/17/13. A truck hit me on the drivers side and none of the airbags deployed. I hit the steering wheel and then crashed the side of the door and was left with a totally separated shoulder and sever neck injuries. Since then I have been in therapy to try and regain the ability to move my shoulders but have been unsuccessful. I am facing surgery and a 6-8 month recovery period after the surgery. Since the accident I have been unable to work and have recently been told that I will lose my position at the company that I work for. I AM FURIOUS to say the least. I purchased the Lexus because I was under the impression that the Lexus Name was a highly tested car for safety. To have been in an accident 3 times since the car was purchased (I was the first owner) and the airbags have never deployed. I want to hear back from someone regarding this issue. The car was totaled and now I have no job, no car, and months of rehab to look forward to.
I purchased my third Lexus a 250 SE-L in march 2009 due to the car having covered less than 6000 miles in under 3 years. The wheels required replacing due to oxidation, this was done under the 3 year warrantee. I Have now covered 20000 miles, the two front wheels are oxidising again this is a let down for Lexus the wheels, as they are still under a three year old, are they still cover by Lexus 3 year warrantee. My wife owns a Toyota T Spirit 2005 and as covered 25000 miles with the same Alloys from new with no Oxidation. I am totaly satisfied with my Lexus and will be changing it for a forth one in the near future. Please look into the wheel problem as I understand that other complaints have been made. I purchased my last two cars from Stockport Lexus, with no problems very helpful.
My fifth and last RX. What did they do to this SUV? Rides like a truck and more rattles than I can keep up with. Rear head rests rattled so much I finally removed them, plus now I can see out the rear window. Had to remove the trunk slide screen to eliminate more rattles. Still some creecking from the rear consol. Road noise! every time I drive I have to check all the windows to make sure they are up because it sounds like one is open. Tire noise is just as bad. Could Lexus put some bigger side view mirrors on this car? what a distraction they block out so much vision. Center console has NO Storage space and difficult to open,thank heavens for the two cup holders though useful for sun glasses and keys and phones. Heated and ventilated seats?
Don’t count on the ventilated because they do not work! When I complained I was told that they don’t really cool so just get used to it. It comes with no body side moldings,I had to order the parts and have them installed! Guess who ended up paying that bill? No more true fifth wheel and spare but I do get a FREE WASH once a month if I want to spend the $15.00 in gas to drive there. Will be looking elsware in the fall BMW or Accura, so long Lexus
We have owned 4 Lexus vehicles the first 3 were great. Our 2010 RX450h has a brake and steering problem acknowledged by the dealer and Lexus. They refuse to repair this is the worst purchase we have ever made. I will not buy a Toyota product ever again.
I really need your help with an unpleasant experience that I had at my dealership on Saturday. As a first time owner of a new Lexus, purchased from Hennessy Lexus of Gwinnett and a loyal customer since then, I became very disappointed in the service that I received from my service department last Saturday. The Lexus dealership took advantage of me and my naiveté and ended up charging me for service that could have been prevented. I have been a loyal customer since purchasing my Lexus IS 250 there two years ago. But your service department’s negligence cost me to replace my rotors and drive an unsafe car for the last 10,000 miles.
I really need your help with an unpleasant experience that I had at my dealership on Saturday. As a first time owner of a new Lexus IS 250, and a loyal customer since then, I became very disappointed in the service that I received from your service department last Saturday. Your dealership took advantage of me and my naiveté and ended up charging me for service that could have been prevented. You cannot imagine how upset I was when I was told of this news. Your Lexus service department’s negligence cost me to replace my rotors and drive an unsafe car for the last 10, 000 miles.
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