Lexus

I recently purchased my forth Lexus car, UX 250H, after owning 2 IS 250H and one IS300H for the last 20 years. all with graet pleasure. shortly after recieving my new UX I complained to my local dealer about a noise which I hear from the tires which disturbes me to the extent I do not enjoy deriving this car.

after several meeting with the local dealer during which I was repeatedly told that this is how it should be and nothing can be done about it a top technician made a test drive with me and confirmed that the noise comes from the runflex tires and that these can not be replaced.

I made a test drive with the new 2021 model of the same UX model and to my great surprise was fully satisfied with the amount of road noise . it was confirmed to me that the new shipment came with regular…

My 2007 Lexus Is250 door panels are melting and my grandkids getting in back seat keeps coming up with black stuff under there nails. So I have to remind them not to put the fingers into their mouths because I’m afraid they might get sick. Lexus replaced Dashboard because of the problem but didn’t replace door panels I guess it was a temporary fix.

I purchased a 2021 RX350 thru McGrath Lexus in Westmont, IL. The sales Rep Mark was great. I had a bad experience with finance, Aldo. I understand everyone has to make money but he totally ripped me off, he charged me 3x's the cost of a Tire and windshield warranty. I really wanted the warranty since I had them on my previous 2 cars. I was very skeptical about the $2500 price tag since I only paid $600 and $700 on the other ones but, he gave me a line about how expensive those cars were, so I reluctantly added it.

However, on my way home, I called him to cancel it. It was a total ripoff. He did not answer the phone, so I left a message, he didn't call me back so I drove back to the dealership the next day. He asked me why I wanted to cancel and I told him that I could buy 3 windshields…

I purchased an Extended Warranty from Lexus of Edison in Aug 2020 only to find out in January 2021 that I had no warranty after all. I was just making payments in a vacuum. In order to cover up their mess, they went ahead and activated the contract after i confronted them and insisted they cancel it and issue me with a full refund - they are playing hard ball with me. First, they refused to refund me the taxes and surcharge. Now, they have figured out how to reimburse me the taxes but not the surcharge of $202.37 and all the interest I paid on my loan since August 2020. That is absurd. I am going to fight for my full refund. I don't know what I will be paying a surcharge for when the contract is cancelled.

Buyers beware of Lexus of Edison.

They tell you a price online and upon arrival increase it. Then a bait and switch. Then they promise add on accessories which you never get and don’t register your car until after you call and complain many times. They take your money and give you the run around until you give up.

Calling corporate is useless because they don’t get involved. Don’t waste your time arguing file a complaint with BBB and consumer affairs. Afterward send a letter to your attorney general. This dealer ship has a terrible reputation of ripping off customers and taking advantage of consumers for many years. Buyer BEWARE.

I have problem about my car inside all seat belt get dirty and black, 2 weeks ago I be there for help to clean all seat belt, but they told me they can not clean they need to replace all new, event I BOUGHT more warranty FINISHING TOUCH outside and inside, but they told me not cover for new seat belt, I need to hear from LEXUS COMPLAINT, EMAIL, OR CALL 720 289 6278

Had my Lexus RX450h since sept. 2018 and the sat nav has never worked from the first week of ownership. UK car reg. is DU68GYP. After updating the software and many discussions and emails Lexus UK say that they cannot fix the problem.

You can ask Lexus UK for copies of emails and copy of dash cam footage which highlights just one of the problem. There has been no offer of compensation except an offer to fit a Tom Tom ( which would ruin the internal appearance of the car.

I would want a cash incentive to accept this solution ) or £1000 off a brand new car would mean me paying something like £20,000 cost to change for affectedly the same car just to get a sat nav that works.. There has been no apologies, only hope that I go away.

If you read the emails you will see the treatment by Lexus…

Was given one quote before I towed my vehicle to dealership. Once at dealer everything changed. Was also given one price for labor till I got to speak to manager who raised the price $200. Gave me don’t care attitude.

Stated that price changed to this price take it or leave it and come get your vehicle out of here.

On December 17, 2019 I made a payment over the telephone to Lexus Financial Services for the amount of $130.05. After giving the route and the account number I received the confirmation number: 87336112. Todat I received a letter from Lexus stating that"the payment you sent was returned to us by the bank due to non-sufficient funds."

Would you please contact Lexus Financial Services Tel. 800-874 7050 and clarify with them this issue. I do not see on my online account activity, any indication that the check was submitted for payment or that you dennied payment for "lack of funds." Your cooperation will be appreciated.

877-337 7454

On December 17, 2019 I made a payment over the telephone to Lexus Financial Services for the amount of $130.05. After giving the route and the account number I…

Lexus of north Miami has held my car hostage for a day refusing to honor the tire warranty sold to me together with the certified pre owned Lexus at winter park location. Lexus of north Miami has not returned my calls. In fact, they are refusing to repair my vehicle or honor my warranty rendering the vehicle unsafe to drive and therefore undrivable

_5000J1e5guD:ref Bonsoir Je vous remercie pour votre réponse, ce qui me met hors de moi, c'est que quand je me suis arrêté à la concession Lexus de Toulouse, je n'avais plus de son et la seule chose qu'ils ont su me dire 30min plus tard, C'est qu'ils ont fait une manip et que maintenant, il n'y a plus d'affichage et que l'autoradio est hs, devis plus de 8000 euros, la seule chose qu'ils ont su me dire est de me retourner contre le vendeur Très commercial, alors que la manip réalisée est peut être responsable des dégâts Par la suite après 2 appels, ils devaient me rappeler, mais ça ne fût pas le cas Depuis j'ai remplacer moi même l'autoradio par un occasion , l'écran refonctionne à nouveau, mais toujours pas de son, avec l'aide d'un forum, j'ai pu réaliser plusieurs tests et il s'avère que…

I want to retract my previous comments made against The North West Lexus Brampton. I went there after I registered my complaint, and the Service People Mr. Andy Couto was very kind, courteous and cordial and helped me to remove my tire bolts and promised me to replace the tempory one with a new set of Lexus wheel bolt and a key during my next service call in April 2020.

I am grateful to him for his excellent service and for resolving my entire problems. He deserves a promotion. Faisal

This is to inform you that I am an owner of Lexus ES 350, which was purchased at Northwest Lexus dealer located at Brampton, Ontario. Ever since my purchase, I always serviced my car at the dealer shop, and all the parts and tires were also purchased from them.

During the last replacement of tire, the dealer used my wheel lock key but has never returned to the toolbox in the trunk. Or they never gave me the wheel lock key when I purchased the car. I called them several times and sent them emails and complaints to the dealer website, but so far have not received any positive response or reaction from them.

On Friday the manager has indicated to me that they can open the lock for free and install an ordinary lock. But this is not acceptable to me as I need the original lock key to prevent…

As a Lexus owner for over 20 years, I am very disappointed in the poor quality of the on board map in my 2016 Lexus LS460. After numerous complaints as part of service appointments with Lexus of Bellevue (WA) I am totally frustrated at the lack of answers or assistance.

We live in downtown Seattle and have been told the map inaccuracies are caused by high rise buildings and other city issues. Yet we have driven rental cars (far less expensive ones than our Lexus) with absolutely no problem and have used our IPhone GPS in the city with no problem at all. PLEASE HELP.

We have often driven several miles from our condo in Seattle with the map still showing us nowhere close to our actual location. As seniors, my wife and I need to depend on this system for accurate navigation help and, more…

I have owned (4) Lexus LS series, LS 400, LS 430 (2), and now LS460L awd. I have problems with the engine losing power and flashing lights on dashboard. I took it to Lexus of Lansing many times only not to be fixed.

They released the LS twice and I could not drive the car a hundred yards without it losing power and the flashing lights appearing. I it to a repair next door to the Lexus dealership. in which cost me $1800. A temporary fix.

I love this car and wishes to keep her. Can you help me get this problem fixed? My name is Stan Curry 517-441-1234.

Hello, I bought a car last week in 15 December 2019 from Abdul Latif Jameel in Khobar/Saudi Arabia and I paid full amount using my credit card. I immediately received a purchase invoice and a payment receipt confirmation. The seller confirmed to me that I can receive the car whenever I buy insurance which I did two days after.

I supposed to get the car in 19 December 201.

However, the same day the seller called me and informed me that they cannot release the car until they see the amount deposited to their bank account which is totally bizarre and unusual in this age and time! Visa is an acceptable payment method all over the world and once they get the payment approval this means they will see the amount in their bank account sooner or later and this doesn't give them the right to hold my…

I own Lexus 400h which I ordered in 2007 and was delivered some months later. I am very satisfied with the car and the service of the Lexos/Toyota concessionary in Greece. Some months ago when returning fro Piraeus going in my lane following the cars in front of me I had to break hard as the cars in front of me also had braked hard.

A heavy motorcycle crashed into the rear of my car causing substantial damage to the rear of the car and moving forward to the front right hand side door also leaving marks on the rear and front allow wheels. The motorcycle man agreed he was at fault and I waited for many weeks until the insurances involved finished their paperwork.

The Toyota Polis Stavros repair facilities ordered the spare parts which took some time to come. During the period the car…

Hi my name is Mark Mendelson and have been in a Lexus car with a total of 5 leases over a 15 year period. Since moving to Boca Raton we have leased a car from you with great success in both service, appreciation as a customer and the help of closing the sale while working with Hue Vo who I know is no longer there.

The end of lease was horrific and not in the JM Lexus or any Lexus class of style. Upon returning our Es350 2016, Monday December 9th we were sent to the reception desk. The women at that time was joking with a salesman as we patiently waited our turn.

I told her we are returning an off lease car and her reply was “are you purchasing a new car” my answer was we are undecided. At that point we we handed a screw driver and sent away. I was appalled that a Lexus dealership with such…

Jill Matjasich 3875 East Little Cottonwood Ln. Sandy, Utah 84092 801-558-2936 12/06/2019

To whom it may concern: I am writing this letter because this has been one of the worst experiences of my life with Larry Miller Lexus Murray, UT, while looking for a car and I did nothing to deserve to be treated this way. On 10-26-19 at approximately 2:00 pm, my husband and I arrived at Larry Miller Lexus Murray, Utah looking for a new car. The reason for this purchase was because my step daughter passed away on September 17, 2019 from breast cancer that spread to her brain. She was a single mother leaving behind two girls 13 and 14 years old. I took her to chemo twice a week for six months along with many ER and Dr. visits. Three months later I buried her. I soon realized every time getting into my…

To whom it may concern:

I have been a Lexus/ Toyota customer for over 12 years, In May I leased a 2019 Lexus nx300h from Santa Monica Lexus. I’ve been having problems with the AppleCar Play and the Bluetooth in my vehicle. I took my vehicle to Lexus of Valencia for the 5,000 mile service. They did the service and per my request they checked the Bluetooth issue. They didn’t find any issues. My services rep suggested that I come in and ask for JP (John Perkins) to assist me if the the issue continued. Today I stopped by the Valencia dealership (I’m still having issues with the CarPlay and Bluetooth) and asked the receptionist Julie for JP. She said he may have just left and that she would go see if he was still there. She came back and to inform me he was still there. JP walks up and I tell…

Been waiting over 14 months got wrong panels installed in rear and passenger front panel torn off completely embarrassment

I’m very unhappy and disappointed with LEXUS not honoring or extending a manufacturing enhancement expired warranty for a brake actuary component in my LEXUS LS 460(model 2008), in good faith or good will to customers, especially when it concerns safety. The warning message populated on the vehicle’s screen, in which I promptly addressed to my service center in Margate/Coconut Creek, Florida. I was informed there was an extended warranty on this component, but no longer available for my vehicle. I am disappointed, because this is a safety feature, and why was there a time-sensitive expiration date placed on this brake actuary, without customers knowledge?

I contacted the Customer Service in Texas and requested to speak with a supervisor regarding this matter, but informed by customer reps…

Lexus Of Winter Par, Orlando Florida I came to Lexus with the intention of buying the vehicle cash. I was told that some one was coming to look at the SUV, I got there before the White couple, but they had priorities over.

I was not able to test the SUV because it would not start. For the other costumers someone in the dealer ship was able to started and sale it right there. I believe someone sabotage the deal for personal gain.

I will not recommend Lexus of winter park to any one.

70. Lexus of Tacoma suggested the subframe be replaced for $2700 to fix the issue. I declined this option and decided to look elsewhere for a solution. Prior to Taking it into Tacoma I was in contact with Lexus of Seattle (Lynnwood) about this issue and they suggested the fix could take all day.

Due to the proximity and time I decided against Seattle and settled on Tacoma. I’ve emailed Lexus of Tacoma multiple times but they refused to refund or correct the issue. I informed Jeff Smyth (Service and Parts Director at Lexus of Tacoma) that I would take my vehicle to another shop that could look at the issue and correct it.

Who charges for service they couldn’t deliver!!! So, Tru-Line of Seattle performed the inspection and corrected the issue.

My compliant is regarding my 2008 Lexus Es 350 my speed o meter jump to 19000 mi. more than it should be my total mi. Should 71,000 instead of 86000.

I have bought 2018 RX 450H on Sep. 2019. I have been hearing some noise from the back tiers, I thought it is normal because it is Hybrid and have extra equipment at the wheels), so I waited for the 40,000 Km service.

I was told it is the tires need to be changed and they told my the tires not under warranty, although it is only 40,000 Km).

Also, I was told their tires' warranty is limited to 10,000 Km or 6 months according to their contract6 with their suppliers. It was surprised and a shock for me, because any tire manufacturer has to give at least 60,000 Km. 00 USD.

I was so upset and completely unsatisfied and surprised to hear that from Lexsus dealer.

I have been going to the Oakland Lexus for a long time and the customer service is horrible. I have an RX 300 that I purchased in August 2001. Every time I take my car in for service, and I call to find out when my car will be ready, I am put on hold and have to call back several times.

I took my car in for a $1,693.00 service yesterday and was told that my car will be ready today at 1:00 pm. I had to call several times and either no one answers, or no return calls. Victor called me back and said he will arrange for someone to pick me up and that never happened. I called again to get a ride to pick up my car and was told that they would have the courtesy shuttle guy call to tell me what my ETA would be. Never got a call. I called again and spoke with Mary and she left me on hold and never…

I was denied service on my car while in the service dept of JM Lexus by the service manager , and my car was left in the service drive running , doors wide open , with my personal valuable items left exposed for anyone to take , my car was having some electrical issues , that were not repaired , and I was forced to drive away with the car in this condition .

This is my second , and I an due for a new vehecle soon , I love the car , but the service is a nightmare at this dealership , and they represent themselves as a Lexus Plus dealership , This is a joke . Please have lexus corporate representative get in touch with me .

I am shocked that after the recall and getting the new airbags I am contacted to advise the replacement ones may also be faulty. Unbelievable. I am on my second Lexus but your safety record means there won't be a third.

My mother was killed in a car accident so I find it particularly distressing to find I've been driving unsafe for the last 10 yrs.

I just brought my 2016 RX 350 in for its 30K check up. The car only has 27,911 but wanted to get it done. This is my wife's car that is always in the garage and she drives less than 6 K miles a year maybe.

We always take my GMC truck unless we are going some where special. This is my 2nd Lexus the first one I brought her was a 2013 ES 350 which we both loved O issues perfect car. A year and a half a go we went to Lexus to look at a new ES.

We came across a pre-certified RX350 that she loved with only few miles on it. So we traded in the ES for the RX. I have always considered Lexus one of the best car / SUV on the market. Until today, yesterday I noticed an oil spot when she pulled out of the garage.

Today when I brought it in I told them along with the 30k check up and oil change…

On Sunday Night 11/03/1019, on the Ohio turnpike we had a blow out and pulled to the side of the road in a rest area. We called Lexus roadside assistance 3 times to try and get service which we unsuccessful.

The first time we were asked about our longitude and latitude by the service rep regarding our location, really ????. I explained to him that we are on the “elderly” side of technology and tried to provide them with it as best as we could.

Roadside Service Rep said a truck would be there in about an hour. After an hour we called a second time and Roadside Service Rep said they have given the AAA service the wrong coordinates and it would be another hour.

I called again after the second hour for the third time and were told it would another hour, after that call we were contacted by…

Traveled from San Diego to Escondido to look at Stock #U13065 2014 Sienna. Spoke with Joseph Zelones (sp?) Test drove vehicle. Vehicle seemed fine. CarFax report indicated 'no reported accidents' however upon closer examination the front wheel well dimensions (of the passenger side) did not match the driver's side. Passenger side also had the inner fender skirt hanging loose having broken loose from fender clips. Also there was a major pool of clear-coat over the paint on the front fender. Rear tail-gate/lift door had been poorly refinished.

Salesman had no response other than to indicate that 'this is normal'. Even with that comment and the obvious repairs we decided to make an offer on the vehicle.

We were taken inside Lexus of Escondido showroom. The salesman wrote down my name and…

The ethics and handling of a major corporate event in Melbourne by the Lexus organisation. Treated with disdain, arrogance and timing that smacks of little care for those involved. I was about to order a new SUV for my company car............

not now Peter Clifton 0417770151

Dear Mrs / Mr. I hope this email finds you well The last four cars I have bought have been Lexus brand, and what I have done in the past is to include five years maintenance/service plan, because it helps me a lot with any future expenses.

However, two month ago when I took my car for service at Lexus of Pembroke Pines, where I also bought my car, I was informed that I have to pay the maintenance required because the service plan I acquired for the vehicle has expired. I mentioned that I had the five years plan, and the service/maintenance person went and talked to his manager and the service was provided free of charge; however. Mr.

Garcia recommended to clear this issue for future services. He said what he has in his computer is that I paid in advance for five vehicle services and not…

Very poor customer services, I been trying to contact them,, never able to reach, I left so many messages, no one replied.

My complaint has to do with the Service at the Pembroke Pines Dealer (Service person "Gustavo), I bought my 2014 IS 350 from this dealer, I did purchase a whole maintenance package, at no time did Gustavo or any one else in their office ever mention I was only allowed 8 services until my car had reached 50,000 miles.

However, they are the ones who would schedule my next service. The last time my car was in service, they did schedule my next oil change for this month, I had made all arrangements to service my car. 00 for my service.

I believe they were very inconsiderate, rude and no personality. I did contact Gustavo after many tries, he said I should of read my Maintenance Service. I told him my car was in their hands for 5 years, he could of let me know my service was about to run out…

I want to piggyback to the note my daughter, Stephanie Lee Santos’s nightmare experience with Crown Lexus in Ontario since I was with her when she leased her vehicle. The transaction finished late thus, she went straight back to her apt.

After she texted me that Tueaday when she got pulled over, it dawnwed on me that I didnt remember seeing any temporary plates. When she was told to lie to the police & tell them that the plate was ripped off was when I got involved.

I called the sales person, Eugene & told me “I’ve been doing this for years, process is routine & I guarantee 100% that I put the plates. ” But no, he was adamant that…

Presently have my 4 th Lexus Loyalty program allows 3months of payment forgiveness when A new lease is started before expiration of current time But it is model change time of the year no 2020 vehicles available so cannot receive the loyalty benefits This would have been my 5th Lexus Buying competitive vehicle

My Wife owns a Lexus 2005 ES330 I own Lexus RX350 we are very happy with the performance and durability of the Lexus cars The dashboard of my wife car was cracking and peel off, and Lexus about 3 year ago did replaced the dashboard on warranty. I will like to know if Lexus will replace the dashboard on warranty. Please let me know

2017 lexus nx200t does not have no digital clock on displayed do not buy it. They are piece of nothing no space, frankly i consider them as a piece of garbage.

i will not recommend to anyone to buy 2017 lexus nx200t car anymore they are useless even a car that built in 1996 had a digital clock on the dashboard.

I just bought 2019 LEXUS IS300 F SPORT , May 22 , 2019 at Swell Lexus Dallas , September 5 ,2019 the car break down on the street and then they towing my car go to Park place Lexus Plano , the tell me , my car have problem FUEL PUMP bad . Next Monday , September 9 they call me come pick up my car , when I drive the car almost come home , the light CKECK ENGINE come up again I drive back Park Place Lexus Plano Texas .

Now September 12 , 2019 they not fix my car done yet Now I fell bad about Lexus ???????

We have owned 1 or 2 Lexuses since 1990. For many years, their service has been exemplary. I was very impressed being a marketing professional. I recommended them & used them as a positive business example many times. It was actually a pleasure to get my car serviced at a dealership.

What has happened to them in recent years? Outsourced service department & management. So sad. Now my husband’s RX350 has been there all day (2nd visit) to try to figure out how to repair the Blind Spot Monitor that stopped working (2017 Model). They have had car for 12+ hours today and issue is not resolved. Its now 7:15pm and they can’t have someone call back for at least an hour. They just don't care anymore.

Lexus no longer is entitled to the outstanding service distinction. But, I don't think it matters…

Lexus has documented cases of there sunroof exploding between the years of 2013 and 2015 yet won't stand behind there responsibility to repair. are to shield parties from answering questions. Lexus swithboard of case manager will not provide further information as to how wo resolve issue or who can be contacted. Poor company direction.

Certainly do no have your customers good will in mind.

2015 IS 250. Radio failed. Quote is for $6000.00 for replacement from Lexus dealer Oklahoma City. This is ludicrous. This is not what I would call a quality vehicle and has certainly influenced my desire for future purchases. I find it out of reason that a radio should fail in that short of time frame.

Nancy Bucklin

I purchased a certified used 2015 Lexus RX 350 from Chandler Az Lexus in January 2017 and got the certified warranty. I dont live anywhere near Chandler Lexus, but they had the color I wanted, so I drove down to buy the car.

When I got it home the next day in the sunlight it was apparent that they had repainted the rear bumper and drivers side passenger door as part of the reconditioning. It was a lousy paint job and they really didnt fix it.

Since I bought the car , the parking assist and backing assist sensors go off, but not all the time. It seems to happen in the heat ( i live in phoenix). But it doesnt happen consistently. The parking assist sensor goes off when I am stopped at a light and there is north/south bound traffick.

The back up sensor goes off when backing out of my…

My 2014 Lexus ES 350 with 94,000 Miles transmission just went out, I have called dealership twice and left message for call back to no avail, also sent 2 emails to them again with no response back. You spend extra money to buy this vehicle and simply call to inquire if this is typical and no one responds, terrible service in my mind and will certainly make me think twice about ever buying again!

I am not happy with Lexus service. I bought a new RX350 in September 2017. I only got one free maintenance service in January , 2019, when the car had only 3,179 miles. Two weeks ago, Fremont dealer called me asked my car for maintenance. 95 to over $200.

So I did not let them to any item check. At that time, my car was only over 7,000 miles, it was still low mileage. When I bought a car, I was not told about the free maintenance schedule of my car.

I bought nearly $50,000 to buy this expensive car, I could only get one time free maintenance. This is very poor service from Lexus.

00. This must Not be perceived as an organization that cares less about the customer and more about money!!!!!!! I leased this Lexus-350, 2018,after graved concern that it could not reach the high standards of my previous 20 years of another "Top of the line car.

) that sold me this leased car with no returned call. ,I talked and expressed my concern to Ms. Vezetta Bernard that told me she had to check with one of the managers,which she talked to Ms. Susan Keppers. She responded back to Bernard…

i took my car in to trouble shoot a problem. i got my car the next day with all my tires and wheels different. 4 different brands of tires. will not even address the problem. i was robbed

Faulty oil cooler line Major leak of oil Nearly damaged engine Costs a lot Lexus will not handle