LA Fitness

I went through the new member procedures made my payment and all them it was time to speak with a trainer the trainees came over with a cocky attitude wanted to go back and fourth with me for over the assessment which I didn't understand so I told him I was done meaning the conversation he goes and deletes my appt I'd scheduled so I'm like why'd you do that he's like u were done right I'm like u no what just forget it cancel my whole membership.

That's the reason people are intimidated by big gyms because the attitudes and cockiness are at an all time high of these are the people that are suppose to be making me feel better big FAIL.

I have been a member of LA fitness now for several years My main gym I go to The one on Dobson and Warner in AZ; main reason I joined was for the pool but I also do the body works.

Many complaints about the pool itself but water temp they say is 84 no way (maybe get a new thermometer?) needs to be a few degrees warmer BUT might not seem so bad but the "room" temp is cold if it were warmer might be able to handle it; numerous swimmers have gotten sick from this (me for one) the next thing about this Gym, not really gyms fault but please post a sign for these women to CLEAN UP their hair out of the showers mainly dark hair which ends up clogging the drains.

A few stalls should be cleaned out as one ends up standing in a pool of water in the shower (I always wear flip flops in those showers…

A little follow up on the club at san antonio north loop 1604: the racquetball courts have been getting used properly and I haven’t noticed any abuse for quite awhile, so, of course, that’s a good thing!

On the other hand, a couple of the issues I’ve addressed previously have not been paid attention to: one of them, again, is the trainer who parks his lincoln navigator in the front handicap spot everyday that he works, instead of leaving it for a deserving customer.

He’s not handicapped, but others are that have to wheel themselves into the club from out in the parking lot.

I just don’t understand that at all!

I thought it was common procedure for almost any business to have their employees save the good spots for the customers and for them to park further away.

Another thing is the…

The center I go insists the pool is heated and is kept between 82-84 degrees.

It is impossible that it is that temperature.

It is at most low 70's.

When I complain at the front desk, the staff is very rude and condescending.

They could care less.

The pool has mold growing on the stairs and not clean!

This location is in Garden City in Cranston, RI.

I have been a member of LA fitness for many years now, so this complaint is a long time coming.

Most of the equipment is old and their business model seems to be get the most customers with the least cost.

Things are constantly broken and the corporate office does not seem to care.

I have tried contacting the complaint dept. or telling customer service, but that does not do much good.

On or about the middle of November 2015, while working out at LA fitness I walked into an area Of the gym that is at times used for beginners with a trainer.

A woman trainer was extremely irate that I was working in there.

While she was being quite nasty and very disrespectful in telling me I was not allowed in this area designated for training purposes, she grabbed my fingers off of A pin which I had just set into my desired weight, pulling it out of my hand and telling me to leave holle pulling it out of my hand and telling me to leave "her" training area.

I became justifiably upset by her actions as she was stating that I am probably a new member!

I walked up to the managers desk, (a distance away from this training area of incident), expressing my shock over this staff woman's…

My experience with my trainer (Chris) was great!

But Richfield MN location's manager ( Jay) made going there unpleasant.

He is unprofessional, inappropriate and overbearing.

Jay tried to force me in doing things my body just could not do, because of body limitation.

I bought out my contract to leave, but I was charged for this ( January) and I have not come into the gym.

I bought this to Jay attention and he just talked around me.

This is $360 dollars!!!

Something needs to be done.

I have called the regional manager and have not received a response from him.

For over 2 weeks now there is virtually no hot water for showers or washing your hands, at the LA Fitness Chino location.

This is totally unacceptable.

Management states sevice company has been out twice and have claimed to fix it --but after they left --soon discovered it wasn't fixed.

In the mean time members have suffered, I would appreciate that someone in your company at a higher level would see this is corrected immediately.

The pool air temperature has been getting colder plus the water temperature is very cold and getting worse every week.

I could have had many friends join this club in York PA but unfortunately they DO NOT keep the water temperature warm.

So they are losing out on many new customers do to this issue.

Its very unfortunate because it is a nice place otherwise and the staff are generally very nice.

Its a shame that myself and others are looking for another health club that has a nice warm water temperature to get the therapeutic value from it.

To put it frankly its very disrespectful Arabic guys who think they own the gym because they are in Dearborn. they walk around the gym talking in their language saying bad things about black Americans. what they don't know is I understand their language and know when I am being called a name that shouldn't be spoken. prime example I was working out around December 4 2015, and this Arabic couple I don't know if she was his girlfriend or sister all I know is that.

I saw a machine that I wanted to use in my circuit training and I walk up and ask the woman "excuse me miss are you two still using this machine? she turn and look at me and said "no go ahead and use the machine I am not using it.

I replied thank you. and began my sets.

I thought that was the end of it. the guy that was with her…

The last 2 weeks the Wed night aerobic instructor has started class 10 minutes late.

Even though she was there minutes spent time talking to one member while the other 10 of us waited and then had the nerve to ask if we were ready.

I was notified by my bank that possible fraud out of China, so I got a replacement card a couple weeks ago.

This morning between about 8:30AM and noon I received 4 phone calls from LA Fitness customer service all wanting me to pay my bill of $32.

00.

Two of the call interrupted my meeting.

I have been a member in good standing for at least a year.

I hardly use it because I don't make the time, guilty.

So LA Fitness guys were basically making money on me, my fault, no biggy.

What I don't get is the strong arm approach.

I was not treated as a individual rather lumped into a group of dead beats and treated as such.

So I go in to settle this horrendous bill of $32.

00 and ask to speak to the manager.

Instead of apologizing for being treated as a criminal she starts making excuses…

I came in to sign up at the Roseville MI club on Black Friday 2015.

I was offered a deal of zero down and 35 dollars a month with no contract as long as i only used the one club.

I was informed later that the Black Friday deal that was being offered was zero down and 29.

95 per month with no exclusion of other clubs.

I would like my rate and club access adjusted to fit the deal that was offered on the day that I signed up.

You should not have to complain to get what you deserve from LA fitness corporation!

I joined LA fitness, a month ago, and I have to say I don't know what is going on in RI? but the things I see in the gym and criminal element here while I work out, I feel like I am in a third world country and prison all in one?

It is one of the worst environments I ever been in.

And I have been all over the world and country, this is a pretty hostile place, I come after work and its really sad to see, people just acting like fools, the place is so dirty for such a nice place, its being ruined and sad to see.

I get stressed out going to work out, illegals walking around, I recently went to Pawtucket Gym, and they set up a DJ, and they were playing literally Spanish music, I was appalled and very upset that this is what I am paying for, to make the illegals happy.

The country I fought…

I belong to the LA fitness in Cumming Ga.

My problem is the Music, i personly do not like wearing head phone while im working out.

The Music being played is very Pop for young people, Ive taken a close look at the membership and at least 50% of the people are over thirty five.

All im asking is that since you have a very mixed Membership is that you Play a more varied Format.

PLEASE consider my request and do not make me write a letter to your corporate office again.

We purchased a full year membership in Dec.

2014 for our son.

On April 14, 2015 we froze the membership for the remaining year as he was not going to be home but kept it frozen in case of a change..

They informed us that it would be a 10.

00 cost monthly that would be deducted from the amount we already prepaid.

The balance of 186.

70 would be sent via a check to our home.

On Friday, a representative from LA fitness ART ID 187062 calls and tells us that he needs to process our refund of 186.

70 with a new credit card number ant the full amount minus the 10.

00 per month to freeze would be processed to the new card.

I told him I did not want to give my card as I was apprehensive it would be used for fraud purposes.

To make sure my card was not used for any reason but a refund I…

LA Fitness not refunding the money citing hidden clauses which are not in the agreement.

Few months ago I took PIF (Paid in Full) memnership in Irving, TX LA Fitness location.

The lady who forced me signed the agreement on my behalf while I spoke to her over the phone.

She said u can cancel the membership at any time.

Due to my job change I relocated to Utah where no LA Fitness clubs are located.

When I called them for a refund of the remaining amount they are stating we dont refund these type of memberships.

I dont see any clause related to PIF membership cancellation the agreement.

I am a member of the Mt Laurel, NJ gym.

On 11/5/15 I was assaulted and battered by one of the members.

He goes by the name JR.

He is about 6'2" tall.

He weigh about 230-240lbs.

I am 5'10'' and weigh 163lbs.

JR was sitting on the shoulder machine.

It looked like he was texting.

I asked him how many sets he had to do.

He said three.

I said you are holding up the machine by texting.

He said"does it look like I am texting"?

I said yes.

He then showed me his cell phone.

I said I can not read that.

He offered to let me work in.

I told him I could not lift that weight. (4plates) I asked the guy next to him (Dom) how many sets he had.

He said two.

I said you guys are holding people up.

I started to walk away.

JR said to Dom "he's not going to do much anyway".

Excuse me I said.…

I had an appointment in Lakewood and in order to avoid being late with traffic I decided to visit your Cerritos Del Amo location.

From the minute that I walked in, I didn't get a good feeling but I thought that I would give it a try.

As I walked into the woman's locker, the smell was not a pleasant one and the woman's lockers looked old and beat up.

When I was done with my workout, I decided to go swimming and as I passed the showers, steam room and sauna the smell was awful of mildew.

I thought it was just me and went swimming, the pool didn't smell any better and after one lap in the pool, I decided to get out of there.

When I got in the showers I was so disgusted as you could not just smell the mildew but I could actually see it in the walls and got out of there and quickly change…

The "New" manager fired the competent old staff, ie. cleaning crew,and replaced with 'ghetto people".

The club is filthy now.

Gum on the floors, carpet, bleach being sprayed on counter tops and left there.

Carpets in ladies locker room stinks.

In a month I can't remember seeing the carpets vacuumed at all.

The old crew would vacuum at least once a week.

The machines are not being wiped down and dust bunnies are running all over the place.

Not to mention the bad attitudes the staff have.

Other'n that I'll put up with it.

But that should raise their standards.

I go to Cypress Creek LA Fiitness on Andrews Avenue in Broward county.

Why is some of the personal trainers so mean?

Some of the employees acts unprofessionally, making comments about customers etc.

I don't feel welcome when I walk in to L.

A.

Fitness in Cypress Creek, Broward.

I love the equipment and the roomy area for stretching, but I'm thinking about switching to another gym because of the unprofessional personel.

I go to the LA fitness in Cumming Ga.

The Music at this Gym is on a loop of Modern pop Music Over & Over & Over.

There seems to be a Tech Problem going on with the sound.

I am asking for more Variety, if you want only young people in your gym then my Friends and I will Leave.

It is time to act and respond to burning customer complaints here at LA fitness in North Brunswick Nj.

It has been years we are having issues with the pool and cleanliness.

No, one the water is pitch cold and jacuzzi is broken for months together.

I will have to call the township or report to the township.

I need a call back and a case no to follow up with the CFO.

Shower in pool area has been broken for a month with water constantly running out of it.

We have regularly stopped at the desk to report it and been told, the manager knows.

Talked to manager, Tim, last Friday and his reply, yea, we are waiting for it to be fixed.

The water wasted is disgraceful and manager's lack of concern is worse.

If the CEO is reading this, it's the LA Fitness in Broadview Illinois.

This is the second time it has been broken in the last few months.

I am a businessman who travels a lot.

I called since last year to cancel my membership and was told I need to be at a la fitness location to cancel.

No other options was given.

It is sad I was held ransoms to visit a branch in June to cancel and was charge till June without using your service.

As a company in the 21st century, it is not good business ethics and lost the human factor in relationship with your members.

I felt I was in a third world country in getting my cancellation.

I hope someone who works for LA Fitness take action to save their company.