Kmart

My new refrigerator is getting delivered on March 8 which means I will have two refrigerators in my home which is none sense due to someone not doing their job. I would like a refund of my money from the first refrigerator that i purchased and no one is telling me anything.

The nastiest dirtiest store ever! Worse than Walmart. That says a lot! The is no toilet paper nor paper towels in the bathrooms. I went into the men's bc I see no need to not wipe my butt! Gulfport, MS. When I asked?

The store employee said they were under staffed and it never gets done? What? Women especially hate wet underwear after using the bathroom!!!!! Apparently NOT Kmart employees???

I have been a frequent shopper at your Rochester store for years. I purchased clothing for my grandchildren I got the wrong sizes and went back to the store with my receipts and tags still on the clothing to exchange for larger sizes, and the store would not let me exchange anything. NOTHING!!!!!!!!!!!!!!!!!! basically said NO!!!!!!!!!!!!!! SORRY!!!!!!!!!!!!!!!!!!!!!!!

I called your main office and was not allowed to talk to anyone in management. Was told no one was available. Said I would hold and the individual said I couldn't hold that management was too busy!!!!!!!!!!!!!!! I called three times and was not given any explaination.

I will not be setting foot in any of your stores in the future and have shared my experience with MANY people and they agree your policy is not acceptable…

today monday 19th febuary i walked in to the campbelltown store to purchase 2 chairs and they were in large boxes upon going to the front of store to purchase the items at approximately 930am, i saw a lady elderly lady at the front on some sort of counter not a purchase counter. i then Asked her to make payment for the large items she said yeah u can pay at the self serve, whilst shaking her head like im dumb and like to say don't you know were to pay .

She knowingly that the boxes once scanned wouldn't fit in the bagging area didn't come over to help or suggest what to do, whats the point of paying someone there as a customer service attendant when they don't even do that seriously. then another lady comes over so abruptly scans the items with a scanning wand so rude i swear says there u…

I went to Kmart to buy windshield wiper blades . When I asked for help the clerk told me to use the guide book near the blades and look up which blades were right for my car. I followed his advice and made the purchase only to find out later that the blade listed for my car was NOT the correct one.

I went back to the store and asked to exchange the wrong blade for the right one explaining that I received the wrong blade only because I followed their clerk's advice and purchased the blade listed in their guide book. The store clerk told me she would NOT permit me to get the correct blade even after confirming that I made the purchase as explained.

I asked for a supervisor who said the same ," it was unfortunate that I received the wrong blade and it should not have happened" but, she…

I bought my granddaughter a dress with a five dollar card I received from your store. It didn't fit so I took it back to the store before I could say anything the lady at the register grabbed it up took it and did refund I then

handed her the receipt she said rudely you don't get anything back because you didn't pay for it and I've already taken it back so you can't keep it. I will never shop there again. So rude. Never enough help. Elkview Kmart.

com from the telephone, since I did not have access to a computer at the moment. 99 for a 420 Piece Mechanics tool set. 99 Without telling me!!! Almost $100 difference!! I did not notice until i got back to my computer.

I called back and asked to speak to a manager. The person said I could not speak to a manager, they can change the price after the order, when charging your CC, because they are must be updating the price.

I had the option to cancel the order, or accept it. TO THIS DAY, 4 DAYS LATER IT IS THE SAME PRICE! com number! com Price Match! I called back yet again, and the only option they gave me was to not accept the order!

I purchased a purse on 12-6-17 while Christmas shopping, at the end of my shopping day I noticed the faux leather handles got so cold in the car they almost snapped and I could not give this as a gift. I went to the store on 1-6-18 to return purse unused with receipt and all tags and was told by the lady at the desk I could not return it because it was past 30 days. I said I would accept a store credit she said no, it's past the 30 calendar days no store credit, no returns accepted. . When I questioned because of the brutal weather they can't make a 1 day exception she said no. She stated I was pretty much stuck with it.

Well I checked the receipt it said within 30 days for most returns & exchanges, see service desk of Kmart .com for complete policy. Kmart.com says 28 days, receipt says…

On the 12th of December last year. I submitted a complaint to Kmart regarding the photo shop in Garden City, Booragoon. After still not hearing anything from the Company, I returned to the store and spoke to a acting store manager there. He told me that someone would email me and they would try to solve the problem. I'm still waiting and it is early January 2018.

If this is the way Kmart sorts out their customer "beefs" , they obviously don't employ staff to keep prospective buyers returning. I certainly won't !

I purchased a scooter as a Christmas present for my grandson. I purchased the item on Oct. Y. 99 (Huffy Spiderman Scooter model number 02891428825) before tax. Unfortunately when he opened the present on Christmas day there was a bushing missing so we could not put it together.

I went to the store today Jan. 2nd 2018 to get a replacement but other than one other of the same item on the shelf (which was in a ripped up box which I can't believe you would even put that on a shelf in the store) I had no alternative and wanted a refund.

I even checked the ripped up box to see if the bushing I needed was in there as suggested by the store customer service manager and guess what It was missing the same bushing. No wonder why it was in a ripped up box on the shelf since someone returned it for…

I received a sweater as a Christmas present from a relative. The tags were left on it and they were Kmart tags. The sweater was the wrong size so I took it back to exchange it. I left it at the front desk ran back and got the correct size.

When I gave her the new sweater she asked where the receipt was. I told her I didn't have the receipt it was a gift. She said they couldn't do anything for me without a receipt. She asked me how they paid for it and if they were a rewards member (like I would know the answers to these questions).

I of course told her I didn't know. I said I don't want a refund or a store credit or a receipt or anything I just want to exchange for the correct size. This was exchanging for the exact same sweater, same color, same price just different size.

She said too…

For quite some time each time I go to Kmart there is almost always a price discrepancy of some sort. It's not the few dollars that consumes me with anger as much as it seems to be the policy of Kmart to do this! Whatever happened to 'The customer is always right?' or 'The customer comes first?' If something is out of place in your store and there's an advertised price where the item was found, shouldn't it be the policy of Kmart to let the customer have it at the price advertised? I should have written sooner for this has been a constant issue with me and I'm sure many more Kmart goers. However, I am writing now and am hopeful something will be done about this problem.

Thank you, June Puterbaugh

Tried to return item that was defective!!!!!! I bought a coffee table at the end of September that we did not have any luck with.... the legs kept loosing up and we try to tighten them but it wouldn't .... always wiggling.

First chance I had to return was today and very rude people that work there said they couldn't take back cause it was over 30 days. Are you kidding me. I had the receipt and they said the system wouldn't let me return ....

mind you they didn't even try , just looked at receipt and said no ... asked to speak to management and boy was that a joke. I will never shop at Kmart or sears again and will pass on to all my family and friends .

00 and if you need it more than me then it's all yours but I must say you guys rip off a lot of people . I have realized you people sell…

Kmart and Shop Your Way stores have great holiday deals, and I’ve placed orders with them for years, without significant issue. Unfortunately, this year was very different. I placed several orders, and have had to reach out to customer service, multiple times. The following, being the worst of these experiences, and the final straw for me. I won’t be ordering from them again, and will take my business elsewhere.

I placed an online order on 12/18 for 10 Trim Your Home Thermal Travel Mugs that were on sale, and supposedly available for pick up, at my local store. The amount of the purchase was placed in a pending status on my account. On 12/19, I received two e-mails from Kmart. The first email indicated that some of the ordered items were out of stock. The second email indicated that the…

Cordless Water Kettle LD-K1055

First time Use can cause burns and/or damage to nearby appliances

Near miss: Burns

First Time Use: Following instructions: "First Time Use: 1. Fill the kettle with water and add vinegar in a ratio of 1:3 (1 part vinegar /3 parts water). 2. Bring to boil (See Boiling water), then pour away."

The kettle was filled to 1.7 L. The boiling process above causes the fluid to boil vigorously causing 0.2 L to escape through the spout and lid.

If a person was holding the kettle handle at the time - scolding would have occurred, also the water spray was wide spread. This will happen with any kettle using this method of cleaning.

Note: Boiling the Water/vinegar appears to cause the reaction. Boiling the water only appears to be fine. I have no intension of returning…

I placed an online order for same day pick up on 12/19/17 and it was four days later and it was still being processed and the Kmart did not answer their phones. I then called customer service and cancelled the order and was told I would be reimbursed within 72 hours.

I was reimbursed on 12/23/17 and now TODAY they charged me the for the entire order AGAIN! I called the store and of course no answer for over 2 hours. I contacted customer service again and they stated they would look into it and I should have my money within 72 hours.

Kmart had NO RIGHT to charge me again without my permission on an order that I ALREADY CANCELED. I will never shop at Kmart again, horrible service on the telephone and their store in Somerville, MA does not answer the telephone.

I had to go to another store…

At least 5 phone calls finally told them cancel my order and 2 phone Calls and no refund order number859189784

I shopped at K-Mart, located in Hollywood, Florida, last evening and I had the worst experience with the assistant manager, Kevin (who refused to provide his last name). I wanted to purchase a mouth guard that was locked on the peghook in the dental aisle of the store [there was only one box of the mouth guard on the peghook].

I walked around a few aisles looking for assistance in removing the item; however, there were no employees in the area. I carefully lifted the peghook from the pegboard and took the peghook and mouth guard to the register. The cashier attempted to release the item and asked two other cashiers for help.

No one was able to unlock the peghook so he called the assistant manager. The assistant manager approached me and yelled that I broke his display. Initially, I…

I placed an order on 12-10-17 for a 2 day deliver to my local kmart. I received a text from UPS that the order was delivered on 12-13. " I contacted online the help dept at kmart and was told order is there and was given a tracking number.

I went to store and again heard the processing story. I showed the girl the letter and she called the manager to check. She said it wasn't there. The girl called manager again and she came to service desk and looked at my letter and said the girl gave her the wrong "last four digits" and she looked at wrong order.

She did not bother to go back and check under "correct last four digits" but left. The girl called an 800 number and was told the order is at the store and was signed by an assistant manager (I don't know his name).

The girl tried to contact…

Kmart 10 mile rd. Warren, Michigan 48091 Poor customer service. Always one or two lanes open. Customer service has 2 employees. completely unorganized. I spend at least 2 hrs to pickup orders. Ridiculous!! Half my online orders can't be found and marked as picked up when I never did get them.

All my syw points taken away. Fed up with their service!

Where to begin???? I am a former employee that is finally fed up with the abuse given to all of us here at the Mahopac, store. Not a day went by prior to Lori, the new Store Manager, replacing the former Store Manager, that we, all employees, loved coming into work.

We where all treated with the utmost respect no matter what their job title was. Lori on the other hand is the exact opposite. God forbid you do or say anything that she just didn't like, your hours would be cut and the verbal abuse and lack of unprofessional-ism would go unseen and not handled the way it should have been.

If an employee tried to speak with Human Resources about the verbal abuse and hours being cut by Lori, we where told that we either took it out of context, or she didn't mean it that way. Its not only sad…

I called K Mart 12/13/17 0945am. I placed an order online and wanted to pay in the store. I never received a ready for pick up email so I called and spoke with Nikki. I let Nikki know that I place the order Friday 12/8/17 and never received an email.

She ask for my name. She stated that she could not find me in the system and is it under someone else. I stated no the order has my name, I told her I had the order number and she proceeded to huff and puff and state I said there your name is not in here.

At that time I log in to my Kmart account and seen where my name is there. I try to explain what date I place the order and is there any other way you can look this up and she stated rudely no it has to be by name and yours is not in here.

Then she goes to read off every Jackson in the system…

i had a great experience on the phone, with Liz from homewares, she organized my purchase, so nicely, i organized with her to pick it up from the service desk and pay for it there! Then i encountered Karen , a staff member that couldnt listen or speak 2 words to me!

I have never seen such rude customer service in my life, liz nicely came and took over from her as Karen basically dismissed me! SAD EXPERIENCE, Liz saved the day, she was absolutely delightful!

1. Placed order online (861166681) for two keyboards (Identical) for my twins for Xmas 2. One keyboard arrived 3. Contacted customer service. 4. Instead of sending out missing keyboard, they sent an email saying they would issue a credit to my “reward points” within 24 hours (See email below) 5. WORTHLESS.

Do I give a rewards point credit for XMAS gift for my twins? Which one should get the credit and which one gets the keyboard? 6. Waited 24 hours. No credit. Contacted customer support again. They said wait another 24 hours. 7. Waited 48 hours. No Credit.

Went online to customer service AGAIN. They gave me numbers to call. (So I did her work, and called those numbers). They said I should have never been told 24 hours. It takes 7 to 10 business days. 8. Spent 4 hours on the phone getting…

This place is horrible in every aspect! The only good thing is their points because it earns you free money. All the Kmarts have gone down hill and it really is a shame. I give stores a chance before filing complaints and bad reviews but this store doesn't even care enough to make upgrades and changes.

I have no doubt that they suck so much because their employees are underpaid and overworked which is not right. IT WAS ONLY 3 ITEMS! I find it crazy that it takes a store that doesn't even do that much business days to put together an order for 3 items.

I have tried calling the store to find out what was going on and was put on hold for 16 minutes then it just disconnected. When the person first answered I was told quote on quote "You need to be patient Mam, it's the holiday season and we…

Although receiving very good service from an assistant named Callan at the Garden City Kmart store in WA the previous day, when I picked up my printed mugs from the Photo shop the next day, I was angered to see that the 2 mugs bear the same name. I had asked for name and photo mug for each of my children. Only Tim's name appeared on each mug, not Ashlee's. I had been asked her name spelling, so, it wasn't an oversight on my behalf.

If you can't have an area where items orders are checked by your clients before they leave the store, please ensure that their orders are correct on the day of order.

This will now cost me 4 trips to the store to get what I've ordered, in the next case, 1 return trip with the "wrong" mug and another trip to pick up, hopefully, the correct one, the next day or…

In all the years I have been shopping at Kmart,I have been quite satisfied with the products/clothing/jewelry quality and selections. That is why I was so disappointed in my recent purchase. This was a gift for my 10 yr.old granddaughter. She wanted to look special when I took her to see The Nutcracker for the first time. She picked out "Fun Nails" 20 pre-glued nails in a beautiful Christmas decor. It was the LAST one, no sense of returning it.

Here was the problem. Most of the nails had barely any glue on them, and the thumb nails had none. Needless to say, she was quite sad. It wasn't the cost. Kmart has always had good pricing, these were $5. They Christmas design ones were darling.

Thank you for your time, Debra Chico, California

Yesterday I bought 3 candles for a pleasant aroma in my home. I burned one about 20 minutes in my small bathroom and it did Not put off a scent. I tried another and let it burn about 20 minutes also but it did Not put off a scent either!

The 3rd candle put off a mild scent and 1 out of 3 isn't bad? Ha, not. I went to the customer service counter today to return the 'bad' candles and was told. " That is the dumbest thing I have heard after shopping this very store for nearly 18 years.

It is Not my fault that the manufacturer did a poor job with their product. And, how is anyone supposed to know if a product is bad if they can't or don't try it? I brought the candles home to toss in the trash as they are of no use to me.

I am thinking I will transfer all of our prescriptions and drive the…

I have always loved shopping at KMart but today changed my mind! I went this morning & reviewed the sale signs only to find when I got the the register that they said it was only on select merchandise. The clerk said we should have read the fine print which we did but left very dissatisfied!!

I'd give Kmart a negative 10, but it's not an option. Ordered 3 items 11/17. Two were shipped to my work. The other was a store pickup. Kmart charged my card two weeks ago for the store pickup item. I called store, they said it hasn't arrived yet.

Called store again Monday 11/27, was told item hadn't arrived yet, even though I told them my cc was charged. Called back today. ARE YOU KIDDING ME? 51 MINUTES ON HOLD WITH CUSTOMER SERVICE WHILE THEY CALLED THE STORE. They couldn't find the item, told me the store does not have the item, and that they can issue a credit between 7-10 business days.

AGAIN, ARE YOU KIDDING ME? I HAVE TO WAIT FOR A REFUND OF SOMETHING THAT NEVER CAME IN. The saga continues... 2 minutes later, the Kmart store calls me to state that the item did come in two weeks…

I shopped at Kmart on Black Friday. The cashier was not trained and did not even know what a coupon was let alone what to do with it, She had to leave the register twice to get the manager to come help her and

when she said she scanned the coupon it came up to the same total she told me before the coupon was supposedly scanned. I asked her about it and she said the coupon was scanned. I told her to go ahead and process my payment and I would take it up with the customer service desk if needed.

When she got my receipt off the register she just basically said here and nothing else was said or done. I said thank you to her and she said "your welcome". The lady behind me in line said to her I don't think that was what she was wanting, she wanted a thank you from you.

The cashier proceeded…

This letter is to complain about service I received from one of your Kmart stores located in Oakdale, California, store # 3842. , Sarah, the cashier checked me out. Another one of your employees by the name of Julie got in line behind me.

When it was time for me to pay, I told Sarah that I didn’t have the opportunity to put my phone number in the machine to get credit for reward points. Sarah went back in the system and gave me credit.

I then asked her if I could use my points balance towards my purchase. Because my transaction was taking time, Julie got impatient when the payment machine started beeping so she impatiently told me to put in my pin and that’s why it was beeping.

The machine was not yet asking for my pin so she was incorrect. The machine…

Today I was in your Kmart store and purchased 2 pair of ladies jean pants. 99 so I put two pair of pants from the display into my cart, one was a plus size and one was a size 16.

I assumed since they were on the same display they were both the same price. 69! I didn't catch the oops until after checking out so I went to customer service. After waiting for about 10 minutes, I was waited on and when I explained that both pairs were on the same display I was told not to be snippy!

I didn't feel I was being "snippy" but was just telling the person what the problem was and trying to figure out why the discrepancy. She called a person I assume was from that department who snapped at me, well where did you find these pants! 99!

Okay, so now you have lost another loyal customer, since I feel I…

I have been trying to get a replacement of my freezer, It was purchased on 6/30/2017 at the store Goodlettsville, Tn. I have been on the phone with the warranty dept. for over 2 hrs. I was told I would receive a call within 24 to 48 hrs.

on the 9th & today is the 13th. I have been told to go to the store where I bought the freezer & give them an authorization # that was given to me, I was told by Tim the store manager that is not how it is done, I am very displease with this process.

I have spoken with a Kevin, Ash, Julie, ETC... I have been around the world to get no where.. The store would not replace my freezer. After speaking with your warranty dept. again, I then received a call from the store Manager Tim stating he had spoken with you all & the price had not been authorized…

I bought an Outback gift certificate for $25 in the Auburn,Maine K-Mart for a wedding gift and found out after I gave it that there are no Outback Restaurants in Maine ! I called the store, which is an hour from me and they told me they could do nothing for me !

I'm not very happy I not only got screwed from K Mart but it ended up being a gift the couple can't use ! Thank You George Lavoie

Today your new catalogue started, so my husband went into Riverlink Ipswich Kmart to buy an Atari Flashback 8, he we at kmart at 7am when he store opened. He saw a customer grab the last one. One of your employees told my husband that they have been on the shelfs for at least a week.

If they were only advertised in this week catalogue why were they already on the shelf?? How do I get one??? Tracey

I ordered a beach towel online and got an email that it was ready for pickup. I go to the service desk at Kmart on Patrick street Charleston WV at exactly 4:30pm. The lady running the service desk asks my name then my number, which I didn't remember off hand.

She rolled her eyes and took a big breath. ". After she typed it in she said there is nothing under that name, I showed her my 2 emails with my order number, what I ordered and when I ordered it, etc.

She showed no customer service at all up to this point. She repeated again there is nothing under that name, I said ok what about my points that I used for the order? She rolled her eyes (again) and said let me see your little email (from kmart) and she looked at it and made a phone call and walked to one of the cashier lanes and…

com isn't a working email address for customers to file a complaint. This is very unprofessional and I'm very upset because I've been trying to reach them due to a refund that hasn't been applied to my credit card yet.

My bank has been expecting a refund for my account since September 12, 2017. They need to close all of the kmart stores because their customer service is just poor.

To whom it may concern,

On Thursday Sept. 28,2017 10:45PM-11:00PM (Guam time), I was at Kmart and I was shopping for my trip to the mainland. I was in the infants aisle when my son decided to take off running. I was gone from my cart literally 5 seconds because he only ran about 10 feet from where I was standing , mind you my cart is in full view from where I was. When was looking for my phone to play a video for him while he sat in the cart I realized that I couldn’t locate my phone. Within less than 2 minutes I went to customer service and requested for assistance from Loss Prevention. The customer service rep looked like she hated her job and she it seemed as if she didn’t want to help me. She called LP and they told her they have to have management approval to review the tapes. I told…

i went into the Ingle Farm store on Saturday morning 23/9/2017. i purchased some goods and wanted to use some flybuy dollars that i had on my card . I had $10 on my card. i explained that i wanted to use the money i had on my card, the assistant asked me to scan my card and he said that i didnt have enough money on the card, i said i did because i had just put the $10 on there that day and

had had the confirming email . he then said scan again. I said there is, he then said well i dont know why it isnt working. try again... this time he said it did work. I continued to pay the balance needed by cash.

When i looked at my receipt i noticed that the $10 hadnt come off. I then questioned him about it and he just said, well i dont know why it didnt work. I then said well can you find out.

He…

On 17 Sept I placed an order for 6 Bestform Women's Sports Bras and used the 'apparel team" suggested size (written on the Kmart site in answer to another query) Size small was suggested for my size which is a true 36C. They arrived and were way too small.

I am in the process of returning them. On 23 Sept I placed an order for 1 gray and 3 white of this same bra in size 'large' as suggested on the size chart which was attached to the bras I had received.

I received an email showing that my order was accepted. The next morning I checked to see if the order had been dispatched and was surprised to see that the 3 white bras had been cancelled. It has taken me hours to finally find a phone number so that I could find out why the order was cancelled.

I have just now spoken to the representative…

Late Saturday night I went online to my gmail account and there was an advertisement for Sears. I needed to get a pair of shoes, so I opened the email and started looking at shoes. The advertisement was buy one pair get a pair for $1.

99 each, and placed them in the shopping cart. I was ready to purchase them and went to the cart. 98. 27 credit for the remaining points I had in my Shop your way account. 72. 69. I used my Sears credit card to pay the amount, which I filled out the information, as needed, prior to clicking on the final icon to pay for the order. 68.

69 price on the screen. When I couldn't cancel them online, I found a phone number to call to cancel. ) Only to call the 18007327747 number and get a message that they were closed. I called Sunday morning to cancel, only to…

9/23/17 : I visited the Kmart on 95th and Pulaski in Chicago. I observed the Barbecue Gazebo was on clearance and did not see others on the floor. I asked 2 sales reps for assistance, in turn they got another rep.

to look for it in the back. " (I am a female 58 years old) I stated when do customers dismantle displays in stores, carry tools in purses and can injure themselves in a store? " I said yes. He left, and returned stating there may be one in Layaway".

Note: I summarized this conversation, but we talked for over 5 minutes about me taking apart a display ,he was rude, did not want to work and did not care. I was so angry I went to the counter told a supervisor who was also appalled and called the "Manager" who stumbled saying we do this in Kmart's and this must be your first time.…

I purchased curtains from the store in Pike Creek which is located in Wilmington, Delaware. I went to return the curtains yesterday with the receipt and they would not take them back because it was over 30 days. I wanted to exchange them or receive a store credit and they would do neither. I am looking for another type of curtain that I purchased from Kmart which are called Lindley because I just want to exchange the four curtains that I had for two packs of those (they come as a set). I need them to hang in my front window.

Is there anything you can do to help me? I can't even find the Lindley curtains online to purchase. The ones I was returning were on sale when I bought them I paid $12.74 a piece for them. I don't even want the money back I just want to exchange them for the two sets…

00 rack that Said name brand apparel. I also purchased other items. 00 and she said all sales are final. I understand if I left and something did not fit or for some other reason but that is unfair that I was trying to be respectful and not hold up your customer service line to ask the cashier to go over all my items.

00 when they didnt belong tgere but when the sign says name brand apparel you would assume that the Under Armour would fit in this category and that when I tell them they were wrong. I should have been able to return them. This is horrible business.

The pharmacy of store (7309)-Texarkana will not release my diabetic test strips. I test 3-time daily and got my strips on 08-02-17 i got 102-test strips and ran out on 09-05-17. my doctor has sent them a new prescription and can't understand why they wont give me my strips.

I also contacted medicare and they say for kmart to contact the (prescribers line) that i am eligible for up to 300-test strips but they will not work with me very bad customer service!!!!

Yesterday (Thursday) I went to the Kmart at Lafayette - E 8th St in NYC. A cashier told me that the student discount is going to end on the coming Monday and she suggested me to buy whatever I need ASAP.

So today I went to the same Kmart and got $60 of supplies when I was checking out, I asked another cashier about the student discount and he said there is no discount so I thought I might remembered a wrong date. The cashier refused to print a paper receipt for me and said I would get an email with the receipt.

However when my friend was checking out with the same cashier, my friend asked him if he was sure about that and the cashier said the student discount has ended couple of weeks ago but school actually has only started for less than a week. Then I told the cashier that I was there…

I went to pay for a tier pair of curtains and when the cashier told me the total price- I informed him they were on clearance for $5. He then said the price again.. I gave him the $7.29 and then said your not even going to double check to see if they are on clearance? (I was in a hurry as I needed to pick up my son from practice) But I did call and spoke with the assistant manager and she informed me that a customer needs to request a price check-WTF!!! Seriously when does a customer have to demand a price check? She was so nasty/rude that I will pass this outcome to family, friends & colleagues... Honestly I don't even know how this place stays in business...And truly this was beyond ridiculous...My last shopping experience in this establishment.

Sincerely

Connie Klements

Went to your store in Enid Oklahoma looking for a mattress and box spring could not get help! The man and woman at service desk was to busy flirting with each other to help us,waited for like 30 minutes and no one came around. So you lost All our business I will let everyone know what happened.

I have been a Kmart/Sears customer for years and I must say I was furious with customer service with your shop your way rewards. I know how it works I've done it so much over the years, I've never had a problem getting points back that I earned.

Your company started a new reward program, which is crap. As a silver member I was suppose to receive 15% back in points for spending over $50 which I did. When i spoke to the individual on SYWR she tells me because I received surprise points, I couldn't get the 15% back in points to. Which makes no sense.

I wouldn't have bought anything from your company, if I wasn't going to get my rewards, honestly that's the ONLY reason I shop with your company.