Kmart

I was attempting to shop at Kmart Streetsboro Ohio location the other evening. When I got out of my car, I stepped into what I thought was surface slush from melted snow. To my surprise, my path got alarmingly deeper and deeper as I continued to walk towards the store.

My socks and shoes got soaked. I could not and did not want to go back to my car because I needed to get out of the wet socks and shoes as it is winter and cold. This area of the parking lot should have been roped off due to deep watery cold slush that settled in the low spots in parking lot.

This was result of the snow melted over days. In the daytime, I may have been able to distinquish the low area in parking lot where deep slushy water was. Needless to say, I had to buy shoes to change into. My Christmas shopping trip…

I WENT TO THE FRANKLIN PA 16323 store on Dec 20. Half the packages where tore open and miss placed. Most everything was sold out with empty shelves. What really set me off was I blew a hour of my time and got nothing.

I saw two people at the cash register in the whole store. There was at least 6 people in each line and they weren't moving. So I pushed my cart to the side and left never to return. If your to cheap to have staff in your facility do the community a favore and shut the store down.

So a stronger more stable company can come in. It obvious that sears and Kmart could care less about there customers. Each store you go to around here is a dump and the staff are ghosts. Every single time I go for something you don't carry it.

So please for the love of god just go out of business…

I WENT TO THE FRANKLIN PA 16323 store on Dec 20. Half the packages where tore open and miss placed. Most everything was sold out with empty shelves. What really set me off was I blew a hour of my time and got nothing.

I saw two people at the cash register in the whole store. There was at least 6 people in each line and they weren't moving. So I pushed my cart to the side and left never to return. If your to cheap to have staff in your facility do the community a favore and shut the store down.

So a stronger more stable company can come in. It obvious that sears and Kmart could care less about there customers. Each store you go to around here is a dump and the staff are ghosts. Every single time I go for something you don't carry it.

So please for the love of god just go out of business…

Today around 8:30pm I went to shopping at Kmart the one in North Hollywood.. so at the Jewelry department there's no one in jewelry department I have been waiting like 20 min! And been asking the worker there and they said someone is coming to help u there in a min..

so like another 10 min waiting.. so I came up to the assistant manager her name Fabiola and I ask her for help there's no one in the Jewelry department and she's so rude! Really Rude! So Fabiola said I 'll be right there in a min..

so like another 15 min wait really! That's 9:30pm and there's customer waiting.. I just gave up I'm not gonna wasted my time for waiting at the jewelry department.. so I left the jewelry department and get in line ready paying the other stuff..

and I saw Fabiola again and caught her lookin at me…

I'm trying to get information on a refund that I'm waiting for and all I receive is the run around. I started a layaway on the computer in October paid it off in full in December received the package however it was not what I purchased.

I called the number on the package and received the run around.

First I was told to return the items to the store, then I was told not to return the items to the store. The people on the phone were very nasty . That call lasted over 1 hour. Then I was told I would receive a email with a label to return the package.

I received the email 3 days later, I sent the package back . They I was told that they made a mistake that the package was received. They I was told that it would take 14 business days to receive my refund.

THIS IS REDICIOUS, FIRST THEY LIE…

A layaway was put back with no phone call or anything after giving them $50 and telling me I could only get $15 of my money back what a rip off I will never do any shopping here again!

I bought a car seat to take to another state for baby party found out they already had one got home from out of state went to the store to return unopened box Kmart would not take back because I was 3 days past the return policy. customer service over the phone refused to help. 00.

There was no Kmart where I was and I had to come back from my trip to return it because the receipt was at home.

We recently bought 2 pairs of pants in the West Lebanon store in NH. We live almost 50 miles away from the store in Vermont. We come to West Leb a lot to visit this Kmart. We love kmart and spend a ton of money there over the year.

When we got home we discovered the pants did not fit my dad who we bought them for. They were a size too small. We paid over $30 for these pants. Luckily we saved the receipt so we could bring them back the next time we went, being that we live over 50 miles away we could not get right back.

We all work jobs during the sports season on top of our regular jobs. Therefor this time of the year gets a little crazy in our house. We were unable to return the pants because of a new 30 day return policy.

All we wanted to do was get the right size in the pants and…

I am really upset this is suppose to be a Christmas gift for my niece . The customer service gave me an number to call this other company which you get a voicemail saying to send them email and they will respond in 48 hours which I did and

still not response as of yet and the customer service for Kmart tried to call only to get the same voicemail . Thank you kmarts for ruining what was suppose to be a special gift for my niece .

Kmart in Holyoke is a great store in regards to their products, location and parking.. it's their customer service that is GOD AWFUL. Just like Walmart, they have 20+ cash registers with 2 open at any given time. Half the individuals that work there are under 19 years old and definitely act like it.

You're lucky if you get a 'hello' from the person cashing you out.. and you've hit the jackpot if you can get completely cashed out within a 30 minute time frame. The cashiers work like they're part molassess. I want to light a fire under their ass and slap them around to wake them up.

If you ask a question, God be with you. Anything beyond 'scanning' is completely out of their job description. They are the laziest, slowest, most rude, unmotivated degenerates I've ever had the misfortune of…

I called the number Kmart s gave from where the item is being shipped and it's a recording saying to email them and they will respond in 48 hours . Today is the 18th and I still don't have the item nor can I get an estimated delivery date still saying processing.

I have called kmarts twice and still can not get any info on my item . I asked them why don't your website have an disclaimer stating that the merchandise is coming from a second party and not Kmarts , why are they advertising other company merchandise on their website .

I asked to speak with an supervisor twice and they cannot get through to the other company either and stated they have to investigate which is 48 hours and will email me . I paid 98 dollars and some change for this item and cannot recieve an refund seeing how…

I am very very upset with one of your products. This week be the 4 th fine I have purchased your trim a home 4.5 ft. Multi color light stick tree. It works when installed set it up but the following Christmas it does not. The store won't let me return it because I only have until January 31st to do a holiday return. How is that possible when I don't even pull it back out until the following December. These trees are 60 dollars a piece. That makes me out 240 dollars.

I will never buy another decoration from your store. The quality of your products is horrible. Your customer service is also horrible. They were very rude and even told me that if I don't like the quality of their product, they suggest I but it somewhere else. It's easy for me to see why most of your stores have closed and…

The customer service STINKS! Noting against the the Philipianes but I so dislike dealing with the customer service there. I seem to have a communication barrier when I need to call any customer service that's not in the U.S.

The week before Christmas and they have 2 registers open and the girls working the registers looked miserable. A third register was open and she shut even though there were at least 20 people in line Bridgeville pa Kmart

Customer service is non existent these days. com and put a trampoline on layaway. I paid the layaway off 12/09/16. I come to the store to pick up my item and they can't find it. A huge trampoline is somehow lost!

But the crazy part, they don't tell me they can't find it. I wait 45 minutes and no one says anything to me. I finally got tired of waiting and ask for my receipt back to pick it up later.

Now someone wants to tell me they can't locate it. I left the store and called corporate. The "customer service" rep hangs up on me three times. I finally file my complaint and ask for a call from the district manager.

Well, here it is 12/16/16 and I have not received my call from the district manager. Come back to the store and guess what they claim they have the trampoline but I'm still…

Thursday of last week I went to the Kmart in Cape Girardeau, MO and purchased pajamas for my granddaughters at a two for one price. After getting home the youngest tried hers on and they were too small. My daughter tried to return them today but was told because she had no receipt nothing could be done even though the tags had not been removed. No problem.

I went to pick up the pajamas and took them plus the receipt. When I got there I was told the pajamas weren't on the receipt and that the checker had evidently messed up. Even though it was their fault they would do nothing.

We didn't want money back just a larger size. Manager agreed. Even though it was their fault they couldn't even exchange for a larger size. My grands had planned on wearing them to the Polar Express in St Louis and…

I am seriously outraged at how my online order .number KC14276889569 was packaged. .it looked like a child had packaged it..box was crushed, there was a huge opening where someone could have easily stolen my grandbabies gifts..total spent was $63.27...I believe a full refund is in ord er to my account. .I will contact the attorney Generals Office and the BBB..

While waiting in a very long line at one of the TWO open registers, a group of women with a cart full of toys were in front of me. They did not have enough money to pay for all the merchandise in their cart.

The customers stood there looking at the merchandise with the cashier like something was going to change/happen. The manager was called over but the issue of not enough money to purchase was not resolved. As a small business owner the solution was to ask the customers to step aside until they decided what merchandise was not going to be purchased.

The manager and cashier just stood there while the line continued to grow. I have never witnessed anything like it before. Some of us were on our lunch hour and did not have all afternoon to wait while customers with no regard to the other…

In early November I purchased a Christmas dress to give to my grand daughter for her birthday in early December. I knew the dress she wanted would go quickly, which it did. Unfortunately, the dress I purchased turned out to be slightly snug so I wanted to exchange it for the next size up.

I was going to have to choose a different style from the holiday rack, but the price was exactly the same. Since it had been 40 days since my original purchase, they manager would not even discuss the possibility of an exchange.

What kind of customer service is that? I could understand if I was asking for money back, but an even exchange? Now what does my grand daughter do for her Christmas dress? I don't have the funds to purchase another dress.

Kmart has lost my business!

I live locally to the Kissimmee K-Mart at 2211Irlo Bronson Highway, Kissimmee fl. I have been a LOYAL AND FAITHFUL customer ever since that brach opened. I have decided to voices very disturbing situation. i feel saddened that it is all Garbage...

Reward points are to be used by the customer, But I was Yolanda at checkout that" my points were to be used in several departments as. Dollar here and 5 dollars there. Garbage way to entice a person to shop at K-Mart.

00 dollars of points would be applied to my purchase. Again , Dissapointed and annoyed at the circumstance .. 00. Dollars of product and left with a very bad attitude and have visited a competitive store to buy my products.

I really feel I was "taken" and lied to about what my points would do for me Please. Reply. And hopefully,…

Both kmarts in my area are horrible. I went to London Kmart today to purchase items for my infant, I took my 7 year old as well so he could get a free mini snow globe. The lady told me they literally had one, that was all they received on the truck...

I found the rest (same exact globes) in a bin marked $1 a piece, and which I took a picture to share the selfish act of the store.

Also I have tried to participate in the elfin wild toy hunt at both stores, both have signs up at the front of the door but when I ask ANYONE at EITHER store (I've asked multiple at both places several different days because I am a regular shopper at Kmart) they all are dumb founded like they have no idea what I'm talking about. Anyone that works at the customer service counters look doped out of their minds.…

Kmart sold me a heated blanket that does not work. 99 plus tax on this blanket and they won't exchange or refund my money. They asked if I got the warranty which was never offered to me. I told the gentlemen that and he still refused.

I want my money back. 25 before taxes. I can't afford to buy a new one again.

I order a 3 tier plant stand & when I received it was the wrong item. I returned and you received it back on 11/28/2016. but as of 12/9/16 I still had not received my credit on my bank card so I called This had been approximately 10 working days. After talking with your representative I received an e mail stating my reimbursement would show up on my card in another 7 to 10 days. This is ridiculous for it to take 20 days for my refund after you received my return on 11/28/16.

I do not understand the hold up and why you could charge my card on the day the package was shipped but even after return was okayed it still takes another 7 to 10 days for my refund. You say refunds will be returned in approximately 5 to 7 days mine is taking 20 days. I am very unhappy with and can tell you I will…

Hello,

I would like to file a formal complaint! I placed an order a couple of hours ago for a food saver for my mother. Order # 997582837. I just found out that my father had already purchased it for her. I went online to see if there was an option to cancel my order since it had only been 4 hours since it was placed. The information online instructed me to call Customer Service. I called the 800 number and was told by the representative that i would have to wait until the package arrived and pay to have it sent back. Once my return was received a refund would be issued. I would also like to note that when my -order was placed I selected day shipping but the website is saying it will not be received until Dec 27th. I then asked to speak to her supervisor...please note that i could not…

I just moved states down the street from a Kmart store and was shocked at their return policy strictness! No returns without a receipt No returns after 30 days. 38 is not acceptable and there is no such thing as store credit!

One of the items was mis placed and price and description matched until I looked at receipt. I should have returned it that day but moving a whole house by yourself is not easy especially keeping track of a return.

Too bad they lost a big spender for the rest of my life over approx 50.00 for 2 items that were 8 days past the 30 days. Their loss

I was at Kmart at its opening this morning 12/9/2016, hoping to get in and out with little fanfare. I saw there was one cash register open, and the service desk was lined up with people that were there when I entered the store. So I waited.

Finally, there is one person in front of me, a woman. She was buying pajamas and robes, buy one get one free, mix and match. Guess what, they did not match. So the clerk called someone to go back and check.

By this time I was in line at least 15 minutes. Another 10 minutes went by and finally the clerk left her register, went back, gone 5 minutes, came back and sent the customer back to get the item to match.

10 minutes and still waiting, as the clerk needed someone to override the register for some reason. During this, the clerk suggested we go to the…

I decided to make a layaway for Christmas this year because financially I am having a hard time. I am a career mother, grandmother and my family means the world to me as yours means to you. Its been years since I shopped at Kmart and decided to try it and I went to Kmart on Aramingo ave in Philadelphia and the shopping was easy and I found many of the things I was looking for, I even bought other products that were not on my list.

I was truly happy about that. I got to the lay away section and the were three ppl ahead of me, I got to the line around 4:30pm, it was 5:30pm and I am still in line. One person was doing the line and he was busy trying to find merchandise for the other customer which he couldn't find.

Other customers started to arrive and were upset to be sitting in line for…

I just returned from the K Mart store in Owensboro KY where I waited in line for 20 minutes while a cashier was unable to verify the price of an item for a lady and no else in the store would return his call for a price check. When the price was finally verified it came back as not on sale and the lady of course then didn't want it.

The clerk didn't bother to check on the item when I told him it was on sale so I didn't purchase the pajamas. This store appears to be poorly managed and doesn't have nearly enough employees I will not be going back to this store again.

I order some sheets online for Black Friday. I waited a week and a half and the screen still said processing.

Meanwhile all my friends that had ordered the same sheets had already gotten theirs and mine still said processing. I talk to a female online and she tells me my order has been cancelled due to out of stock. i don't feel they have good customer service.

How long was I going to have to wait before someone told me this? I find this highly ridiculous and will never shop at Kmart again.

I've made a 1 online women bike order and to be pickup from your Brandon, Fl store. I went to pickup the bike on Sat Dec 3rd 2016. Once entering Kmart I was advise I can see a cashier to pickup the order since they had about 10 customers in the customer service line waiting to be assisted. Horrible experience after that.

Your cashier requested for the pickup to another associate and I waited over an hour for one of your employees to finally come with a installed damage bike. I advised the women at customerservice desk to call a manager. After 30 minutes no manager came to speak with me and another associate then stated she was going to the attic to check if they had the bike.

Finally the associate came with a new not installed bike that I ordered. So upset how this was handle because my…

I purchased your 6" 1/2 foot cashmere tree from K-Mart with the idea they were trying to improve the quality of things to sell, it was a Jacquelyn Smith. I love the tree but k-mart is somewhere you don't want to sell your name.

the short story, I purchased on 10/14/16 and didn't plug it in until 12/2/16 and guess what lights don't work. when I tried to exchange I was advised it was over 30 days and that was just the way it is.

I believe this is very unfair. I would like an exchange, please advise if you can help with this issue .

Trying to purchase Ultra Plus 180 load laundry soap. Kmart never knows what I'm talking about, they do have it. It's never on sale like it was at sears and the customer service I have gotten over it has been horrible, not to mention time consuming.

I bought a refurbished computer item 745 small form-factor PD it costs 9299 total 10108 it was broken when I received it from K-Mart online company returned it on November 15th of 2016 was told it took 5 days to receive my refund I have not received my refund I've been given the runaround and have been talking to someone in the Philippines instead of someone in the United States Kmart refuses to accept responsibility for the things that they claim they sell they separate themselves from what they're doing I want my refund otherwise I will be suing Kmart

I am deeply saddened to know that the money from my family albeit cash has a discriminatory and racial undertone. Ive decided to write your office first before taking this further in hopes to have it corrected. Your supervisor, "Rita" called a cashier and said, "Check their ID's they're spending too much money". I did not know its your policy to check ID for cash payments. Not only were we insulted, but even other shoppers added they were paying with cards and were not asked for ID.

I would hate to consider we were singled out because of the color of our skin, but unduly, as of this moment we cannot find any other reason why.

Again, I ask for your policies to be clearly explained and reexamined by contacting me, to avoid seeking counsel and continuing with this on a much national scale.

I cannot believe Kmart charges for delivery, I filled cart with $80 worth of small Christmas gifts and they want to charge me $40 delivery! We live in Tom Price and only option is online shopping. I'm not the only person who has canceled order with Kmart due to delivery charge!

Get with the times of free delivery Kmart!

Placing an on-line order. Changed my address 4 times before it would take. Showed current address but when order was placed, showed shipping to my old address. immediately started a chat to try to change address or cancel order. husband on phone at same time trying to do same thing.

was informed it was impossible to change address or cancel order. spoke to supervisor. was told to wait until package arrives and then send back and cancel. asked to speak to the person above supervisor and was told they were overwhelmed with calls and no one was available until following day.

asked if processing dept or warehouse could be contacted to change address and was told NO again. btw, the correct address IS in the system and shows up when going to personal settings. So angry as they are shipping…

Love your clothing and the price but the zips are very poor quality. I have stopped buying your jeans as the zipper is so loose it falls down.

I reviewed several sites on Cyber Monday and decided K-Mart would be the best value for my money, however, it has turned into a nightmare. I contacted customer service who couldn't resolve my issue and transferred me to a manager-another 15 minutes while I waited in queue again.

I originally placed an order for 3 items and free shipping. The least expensive item was cancelled and I was told I had to reorder it and pay for shipping. The whole idea was to have all items on one order and shipped free.

Two items for over $100 were accepted and supposedly the third item for $10 wasn't even though the card used is valid and is far from maxed out. I became leery of how my credit was being used and wanted to cancel the entire order, but was told I couldn't do that.

18 for the two items that…

They will rip you off and mislead you then they all play dumb. I will never shop them or Sears again.

I went to Kmart located in Oak Lawn to purchase a few items and when I was in line to pay for my purchase, there was no scan number on the item; therefore, the cashier ask one of the clerk to see if he could find the price of the item that I wanted to purchase. I waited in line for a total of 20 to 30 minutes for the clerk to find a scan number, but the clerk could not find a price, so I did not have a chance to purchase the items that I wanted.

The clerk did not put any effort in trying to find the price. I was very disappointed in the customer service that I received. I find that the store did not mind losing money. This is my complaint.

99 attached & taken to front for their viewing however manager says she will only honor one box asked why if there is no limit on posting said because she is making the limit not the posting. Very rude manager, didn't get full name only first Maria at Kmart on McRae.

Stores almost always honor there mistakes much less have a manager say she's making the limit not the posting. She needs some training.

I am handicapped and walk with a cane. I came to Kmart in Gainesville Florida, today, did your Christmas shopping for my 12 grandchildren and six great-grandchildren. I spent five minutes trying to find an electric cart. I asked one of the employees where they were, and she said out front somewhere.

After A few more minutes, I finally found one shoved in between to check out counters behind a huge cart of an employee's shopping items. I got in the cart and almost fell to the ground as the seat was broken.

So I drove it over to customer service to show them the cart, and ask for another one. When I went to customer service and explained the situation, I got no response. Not an offer to help get another one, not an I'm sorry, nothing.

I showed them how badly broken the seat was. Again not…

On Thanksgiving I purchased a 58 inch Samsung smart tv online it said their were 2 at the Holyoke Mass Store. I paid online for my tv and Kmart even took it out of my account. So I legally bought a tv from Kmart. So I'm in the healthcare field and my time is valuable. I also was working when I purchased the tv that's why I chose online and store pickup. So the next morning I'm back at work I don't have much time and I want to let the store know I will be their tonight after my 12 hr shift of medical care.

I gave my information to the woman on the phone and she laughed and said they no longer have my tv they sold it because it's Black Friday? I then asked her how they could sell something twice? She was rude on the phone I asked for a number for Corporate and her name which was Nelly. Then…

site said it was in stock and gave me a confirmation number. I just received an email stating it was cancelled due to NOT being in stock but my money is pending the sale which means I can NOT go and get the item elsewhere.

but no customer service at ALL a rude "supervisor" and then a "manager that all but called me a liar because he said that I said SEARS, I don't even live by a Sears to be able to pick the television up at. He said "Im no going to argue with you because you did say SEARS".

I understand that this man and woman is overly stressed due to it being black Friday. ) with respect maybe they should go and pass out coffee at STARBUCKS! Shame on you KMART, Shame ON YOU!

I've come to dislike shopping at Walmart and decided to go back to Kmart a few months ago The 1st few times were great , found what I wanted ,good prices . Over the last few weeks when I would go in the music was loud felt like I was going in a bar even another lady shopping mentioned it to me ,no big deal , time before last there were 3-4 works at the desk laughing and

talking loudly , again not a big deal , but last night the same group of guys were there doing the same thing , and all theses guys are gay and I don't have any priblem with that either as I'm a hairstylist and use to that but as I was walking toward the front to check out I hear the ending of their loud conversation which was " at the end of their pooper hole " I totally think that was inappropriate !!!!

If they had have…

There is a Mexican woman that works in the Wilkes-barre Pa store at the service desk that is the rudest person I ever I meant no wonder tgis store is losing business. I will not shop here no more. I hate walmart but I will go there from now on the only good thing about this store is the pharmacy they are the nicest people.

I bought a watch that's tagged as an elgin but it's an armitron

I have never complained about anything, but I just have to speak my mind. First off, let me say the cashier was sweet and trying her best. Its concerning this so called rewards program you have. Its ridicules! In spite of having to deal with no one to help you in the store, and putting up with only a few lines open, I've dealt with it and have done more shopping there, because of the rewards points. Let me say, no more. Its not worth it, and they can never be applied at checkout.

It was all a big waste of time for me. If this has happened just this once, I wouldn't say anything, but this is the second time they couldn't be applied. I learned a lesson and there wont be a third. It seems like I am not the only customer having this problem. Its sad when you cant fix your system especially…

The return policy is unreasonable in today's customer service market. I purchased 3 items 10/02/16 and yes I did not read the 30 day return policy stated for "most" returns. I asked for a store credit since I had the receipt and also because it was 2 weeks past the 30 days. I was turned away.

Today's consumers expect a much better customer service. I have never experienced such poor service or encountered such a poor return policy. I have never complained to any corporation but this instance has me appalled. Kmart and it's affiliates may not care that I never shop with them again.

I will donate my purchased items to my local women's shelter.

I was overcharged at the Kmart on Brevard rd in Asheville nc and they don't want to make it right