Kmart

I was thinking of ordering a bike online at Kmart, Kmart of Toms River on Rte 37 is closest to my home.

Before I ordered online I called the store to see how long it would take to assemble the bike, the associate said the man who assembles bikes is here every Monday.

I thought ok at best it would take only a week to assemble the bike when it arrived.

I ordered the bike and it came in on a Monday Oct 15th 2018.

I saw a manager a man in a blue shirt and asked if the man who assembles bikes is in today.

He said no there are no bikes to assemble.

I said that's not true my bike just came in today.

I said I was told the assembler comes in every Monday.

He said oh no he'll only come in if there are 15 bikes to assemble.

WOW bait and switch.

And the customer service person I called to…

Went to Kmart paid for my purchase with my debit card and PIN number and my transaction was approved I removed my cars from the machine I asked the clerk for my receipt she said her terminal froze and that it cancelled my transaction She radio for assistance I had the bags in my hand the clerkcame over to me ripped the bags out of my hands saying I had to repay for the items since the computer froze I said no it already came out of my account and I was not paying again I went to pickup my bags she grabbed them away from me again and said that I couldn’t take the merchandise since I had not paid for it then she went on to help 4 other clients just having me stand there I finally asked her if I needed to go to customer service she said yes so I went there explained to them what had happened…

To Whom it May Concern,

I have been trying to speak with someone for over an hour now (spoke with 4 different people).

No one could find my past order (Garden Oasis 5 piece outdoor bar set).

I purchased it in 2014 or 2015 and the entire thing is rusted.

I have attached some pictures.

It should have lasted much longer then this has.

I wanted to get someone to my house to look at it but everyone I spoke with kept transferring me and not helping.

It's terrible to be transferred as many times as I have explaining the same story.

Can you help me?

No one can find the receipt via their database.

My phone number is 516-221-1908 or 516-457-8983. you can even look through your database via my email address as you replaced 2 chairs that were damaged a few months after I purchased the set.…

Its been over a month that i ordered online for store pick up.

When i got there they said it was cancelled and i would not be charged.

I was charged and i have called 3x a week since this happen and kept getting emails stating they never charged me when they did.

I was already credited the reward points but never my actual money i was charged.

I have my bank statement proving the withdrawal. no one will give me an email address that i could send the proof to.

I want my money back.

I am so tired of the run around.

I will never order from Kmart.com EVER Again!!

I have the proof attached to this email

Lydia Pares 65 waldo st Holyoke Ma 01040

I can't cash my checks because ur computers are OUT OF DATE and cannot read checks properly

I brought a pool from the store and the filter stop working they told me to dig my pool back up and take it back to the store when I went to they didn’t have a pool for me to give me so now am stuck with a pool that don’t work I been on the phone getting the run around all morning plain and simple I just want a pool that’s thats all

I just tried to return 2 items to the K-Mart at Lee & Oakton Sts in Des Plaines, Il.

Due to circumstances in my life (a time spent out of the country and a husband hospitalized), I was not able to return these items in your time frame.

I certainly understand your rules of time, but to not even give a customer a credit for future use is unacceptable to me.

This was a credit card purchase so it would have been a credit to my card which would certainly have been proper.

Judging by the amount of people in the store I would think you would do whatever necessary to be accommodating.

This was not the case.

Unfortunate!

Worst customer service I have ever encountered in my life

I purchased a purse on 12-6-17 while Christmas shopping, at the end of my shopping day I noticed the faux leather handles got so cold in the car they almost snapped and I could not give this as a gift.

I went to the store on 1-6-18 to return purse unused with receipt and all tags and was told by the lady at the desk I could not return it because it was past 30 days.

I said I would accept a store credit she said no, it's past the 30 calendar days no store credit, no returns accepted. .

When I questioned because of the brutal weather they can't make a 1 day exception she said no.

She stated I was pretty much stuck with it.

Well I checked the receipt it said within 30 days for most returns & exchanges, see service desk of Kmart .com for complete policy.

Kmart.com says 28 days, receipt…

Kmart 10 mile rd.

Warren, Michigan 48091 Poor customer service.

Always one or two lanes open.

Customer service has 2 employees.

Online orders can't be found..completely unorganized.

I spend at least 2 hrs to pickup orders.

Ridiculous!!

Half my online orders can't be found and marked as picked up when I never did get them.

All my syw points taken away.

Fed up with their service!

Where to begin????

I am a former employee that is finally fed up with the abuse given to all of us here at the Mahopac, store.

Not a day went by prior to Lori, the new Store Manager, replacing the former Store Manager, that we, all employees, loved coming into work.

We where all treated with the utmost respect no matter what their job title was.

Lori on the other hand is the exact opposite.

God forbid you do or say anything that she just didn't like, your hours would be cut and the verbal abuse and lack of unprofessional-ism would go unseen and not handled the way it should have been.

If an employee tried to speak with Human Resources about the verbal abuse and hours being cut by Lori, we where told that we either took it out of context, or she didn't mean it that way.

Its not only…

Today your new catalogue started, so my husband went into Riverlink Ipswich Kmart to buy an Atari Flashback 8, he we at kmart at 7am when he store opened.

He saw a customer grab the last one.

One of your employees told my husband that they have been on the shelfs for at least a week.

If they were only advertised in this week catalogue why were they already on the shelf??

How do I get one???

Tracey

I ordered a beach towel online and got an email that it was ready for pickup.

I go to the service desk at Kmart on Patrick street Charleston WV at exactly 4:30pm.

The lady running the service desk asks my name then my number, which I didn't remember off hand.

She rolled her eyes and took a big breath.

I said I can give you my email and she took yet another deep breath and rudly said, "well what is it?".

After she typed it in she said there is nothing under that name, I showed her my 2 emails with my order number, what I ordered and when I ordered it, etc.

She showed no customer service at all up to this point.

She repeated again there is nothing under that name, I said ok what about my points that I used for the order?

She rolled her eyes (again) and said let me see your little…

To whom it may concern,

On Thursday Sept.

28,2017 10:45PM-11:00PM (Guam time), I was at Kmart and I was shopping for my trip to the mainland.

I was in the infants aisle when my son decided to take off running.

I was gone from my cart literally 5 seconds because he only ran about 10 feet from where I was standing , mind you my cart is in full view from where I was.

When was looking for my phone to play a video for him while he sat in the cart I realized that I couldn’t locate my phone.

Within less than 2 minutes I went to customer service and requested for assistance from Loss Prevention.

The customer service rep looked like she hated her job and she it seemed as if she didn’t want to help me.

She called LP and they told her they have to have management approval to review the tapes.…

I purchased curtains from the store in Pike Creek which is located in Wilmington, Delaware.

I went to return the curtains yesterday with the receipt and they would not take them back because it was over 30 days.

I wanted to exchange them or receive a store credit and they would do neither.

I am looking for another type of curtain that I purchased from Kmart which are called Lindley because I just want to exchange the four curtains that I had for two packs of those (they come as a set).

I need them to hang in my front window.

Is there anything you can do to help me?

I can't even find the Lindley curtains online to purchase.

The ones I was returning were on sale when I bought them I paid $12.

74 a piece for them.

I don't even want the money back I just want to exchange them for the…

So the Kmart near me in Monroe Mi is closing, so I went there to check out the deals and found under armour items (5 of them) on the 7.

00 rack that Said name brand apparel.

I also purchased other items.

I went to check out my total was 184.

00, I knew that amount was wrong because 5 of the 7 items I purchased were 7.

00 but there were people behind me so I figured I would just look over the receipt and then go to service desk, that is when I noticed that those Under Armour items were rang up as 21.

00 so I told her that I did not want the items because they were all on the same rack as 7.

00 and she said all sales are final.

I understand if I left and something did not fit or for some other reason but that is unfair that I was trying to be respectful and not hold up your customer…

Yesterday (Thursday) I went to the Kmart at Lafayette - E 8th St in NYC.

A cashier told me that the student discount is going to end on the coming Monday and she suggested me to buy whatever I need ASAP.

So today I went to the same Kmart and got $60 of supplies when I was checking out, I asked another cashier about the student discount and he said there is no discount so I thought I might remembered a wrong date.

The cashier refused to print a paper receipt for me and said I would get an email with the receipt.

However when my friend was checking out with the same cashier, my friend asked him if he was sure about that and the cashier said the student discount has ended couple of weeks ago but school actually has only started for less than a week.

Then I told the cashier that I was…

I am very very upset with one of your products.

This week be the 4 th fine I have purchased your trim a home 4.

5 ft.

Multi color light stick tree.

It works when installed set it up but the following Christmas it does not.

The store won't let me return it because I only have until January 31st to do a holiday return.

How is that possible when I don't even pull it back out until the following December.

These trees are 60 dollars a piece.

That makes me out 240 dollars.

I will never buy another decoration from your store.

The quality of your products is horrible.

Your customer service is also horrible.

They were very rude and even told me that if I don't like the quality of their product, they suggest I but it somewhere else.

It's easy for me to see why most of your stores have…

I order a 3 tier plant stand & when I received it was the wrong item.

I returned and you received it back on 11/28/2016. but as of 12/9/16 I still had not received my credit on my bank card so I called This had been approximately 10 working days.

After talking with your representative I received an e mail stating my reimbursement would show up on my card in another 7 to 10 days.

This is ridiculous for it to take 20 days for my refund after you received my return on 11/28/16.

I do not understand the hold up and why you could charge my card on the day the package was shipped but even after return was okayed it still takes another 7 to 10 days for my refund.

You say refunds will be returned in approximately 5 to 7 days mine is taking 20 days.

I am very unhappy with and can tell you I…

I went to Kmart located in Oak Lawn to purchase a few items and when I was in line to pay for my purchase, there was no scan number on the item; therefore, the cashier ask one of the clerk to see if he could find the price of the item that I wanted to purchase.

I waited in line for a total of 20 to 30 minutes for the clerk to find a scan number, but the clerk could not find a price, so I did not have a chance to purchase the items that I wanted.

The clerk did not put any effort in trying to find the price.

I was very disappointed in the customer service that I received.

I find that the store did not mind losing money.

This is my complaint.

Black Friday posting are still posted on Saturday at 3:30 pm for GE lights at $7.

99 attached & taken to front for their viewing however manager says she will only honor one box asked why if there is no limit on posting said because she is making the limit not the posting.

Very rude manager, didn't get full name only first Maria at Kmart on McRae.

Stores almost always honor there mistakes much less have a manager say she's making the limit not the posting.

She needs some training.

On Thanksgiving I purchased a 58 inch Samsung smart tv online it said their were 2 at the Holyoke Mass Store.

I paid online for my tv and Kmart even took it out of my account.

So I legally bought a tv from Kmart.

So I'm in the healthcare field and my time is valuable.

I also was working when I purchased the tv that's why I chose online and store pickup.

So the next morning I'm back at work I don't have much time and I want to let the store know I will be their tonight after my 12 hr shift of medical care.

I gave my information to the woman on the phone and she laughed and said they no longer have my tv they sold it because it's Black Friday?

I then asked her how they could sell something twice?

She was rude on the phone I asked for a number for Corporate and her name which was…

I have never complained about anything, but I just have to speak my mind.

First off, let me say the cashier was sweet and trying her best.

Its concerning this so called rewards program you have.

Its ridicules!

In spite of having to deal with no one to help you in the store, and putting up with only a few lines open, I've dealt with it and have done more shopping there, because of the rewards points.

Let me say, no more.

Its not worth it, and they can never be applied at checkout.

It was all a big waste of time for me.

If this has happened just this once, I wouldn't say anything, but this is the second time they couldn't be applied.

I learned a lesson and there wont be a third.

It seems like I am not the only customer having this problem.

Its sad when you cant fix your system…

The return policy is unreasonable in today's customer service market.

I purchased 3 items 10/02/16 and yes I did not read the 30 day return policy stated for "most" returns.

I asked for a store credit since I had the receipt and also because it was 2 weeks past the 30 days.

I was turned away.

Today's consumers expect a much better customer service.

I have never experienced such poor service or encountered such a poor return policy.

I have never complained to any corporation but this instance has me appalled.

Kmart and it's affiliates may not care that I never shop with them again.

I will donate my purchased items to my local women's shelter.

I purchased a halloween costume and I was never informed that the costume has a no return policy.

This made for a very poor customer service experience and really makes me not want to shop there anymore.

If I would have known that it's a no return policy on costumes then I would have never bought it from there.

That needed to be discovered at the time of purchase instead of when I attempted to return it.

Like I said before I'm not happy with the customer service and I may not shop there anymore.