Kmart

My first complaint is that I bought some Centrum vitamin gummies for my mother and they were outdated they were expired back in January 2019 I went to return them I'm upset because I was forced to get a Kmart gift card instead of my money back because I did not have a paper receipt and I think that's unfair that you even have the option to get a e receipt or paper receipt and you need the paper receipt to get your money back but I was forced to get a Kmart gift card i dont want it i want my money back!

The treatment my son received on 2/14/19 was unacceptable, unprofessional, rude, and accused him of stealing! He is hespanic and I have logged a complaint with customer solutions case ID # 6218174. On two occasions he has been denied Kmarts return policy.

He had a receipt and wanted to get either a refund or exchange and both requests were denied by a clerk and supervisor Terri. HE HAD A RECEIPT!!! , He never took my name, my phone number, nothing, he does not care!!!

He was not interested, rude, unprofessional, he has no business handling customers, I can't believe he was whom I had to deal with, to no avail! My son and I have been shopping at this Kmart for 4 decades, but NO MORE, never again and I will tell anyone who listens to me not to shop at your store.

ecommerce is effecting…

I am a regular customer at the Edwardsville PA Kmart. I did some Christmas Shopping a few days before Christmas because you had a spent 50 dollars and get 15 dollars in points promotion. I returned to the store last week because you still had the promotion.

I went to the same store yesterday and was told all of my points expired. The cashier and every employee there stated they have no idea when points expire. They had to call and find out. They were told the 11th.

So I was not even 24 hours late on using them. I was furious because I was never shared this information. The employees at the store are unable to give you expiration dates. I called the membership rewards line because I was told by the store employees they will place the points back on my card.

They told me they can only…

20,2018. #0-03866785-3. 816742020639. I have been trying to put this together & pieces are missing. Please send me 3 large dowels; # 8 shelf; #1 shelf. Thank you. Hope to hear from you soon.

I visited the Kmart in Kearny, NJ today for dog food, as I approached the aisle where the pet food was displayed I noticed as I was attempting to load the 50 lb. bag of dog food in my cart, I notices mice droppings covering a large part of the bottom shelves.

The bag of dog food had tears in it from the mice tampering. I place the damage bag of dog food back and began to choose another from the top shelve. I placed the second bag in the cart and proceeded to the cashiers counter.

As the cashier was about to scan we both notice maggots crawling on the bag. Once the cashier noticed the bugs crawling he called for a Managers observation. I refuse to purchase the bag of dog food. I must say I was very disappointed on the cleanness of perishable items department.

It is very obvious that this…

I went into my local store to day to pick up an online order. The lady at the customer service desk was rude to everyone. I believe she was a supervisor because she was going back and forth trying to manage the customer service desk by herself as well as answer the phone and help cashiers with overrides etc.

She was clearly overwhelmed and reacted to all questions with either a nasty look or a rude comment. When I got to the desk to pick up my item she doesn't ask for my ID. She demands it. I told her I have the email with the barcode and she said she doesn't care, she just wants my ID.

I asked her why she was being rude and she screamed at me. She told me to get out of her line. She refuses to help me, continues yelling at me to get out of her line embarrassing me in front of everyone.…

I placed my original order and received the wrong item. instead of waiting for the return label to show up, I choose to keep the item and order what I original was supposed to receive. I received 1 of what I ordered, the shirt that I really wanted that your company made a mistake on sending me has now been lost by UPS.

I have already contacted UPS and Kmart. there has been a tracer put on the package that I now have to wait 72 hours. I would just like to have the shirt that I ordered by Christmas.

00am wait for over 20 mins for someone to answer the phone found that service is very poor as well. 00am guess what that didn't happen was also told I will get a 50 dollars voucher which I did not received so disappointing to treat your customers like this so very poor and

so curl to put people throw this very bad service my star rating for you is zero you tell people lies. I will tell everyone about this very poor service then again I don't seem to be the only person who is complaining about you I don't even think this email well even make me fell any better such a sham.

I will never deal with top Ryde kmart again. this has spoiled my Christmas had so much to do but I couldn't because I had to wait 3 days for one item really thanks for the very poor service kmart. Julie

My complaint is poor quality service I brought a clubby house for a 199 dollars and on top of that 39 for delivery and I was told Monday it will be delivered. guess what it didn't come so I rang kmart again to fine out where is cubby house they told me it was pick up so where is it.

04 am now still waiting 3 days for one thing to be delivered not good very poor service my star rating is zero star. Its very sad to treat people like this I have been trying to get this from last year and in July this year so angry and disappointed never again will I ask for a delivery from kmart I understand you are flat out but

this is very poor quality servicer I would really like to say put cubby house where the sun doesn't shine that's how upset I am only reason I have not done this is my beautiful…

Unfortunately it weren’t the end to such appalling service between sweating as the store was so hot and the service really horrible I just wanted to get out of there I went to the self service and it came up on register assistants so I look around no one I had to go find someone to help me as she got to the register she bumped into her friend and

started chatting away while I’m standing there waiting I ended up walking over to a operated checkout after all that the person checking goods and dockets on the way out was a total waste of time having there as they couldn’t careless what there was or didn’t even bother looking at the receipts at all so it is what shoplifters look for sadly most kmarts are getting a good reputation for being great for shoplifting and it isn’t hard to see why…

On 14 12 18 I went to Kmart Riverlink wishing to purchase 2 LOL Pearl toys advertised on special for $39 each. No one in toy dept could help. About 15 mins later I was brought the wrong ones. I waited another 15 or more mins to find out they are in transit and may not arrive until after special has finished.

Shop assistant phoned Redbank Plaza and they had none. I was told to ring Mt Ommaney in the morning. I phoned Redbank Plaza and they are on order. Mt Ommaney has some they think but could be days until unpacked so told to ring every morning and evening to check.

Indooroopilly has one which they are holding and I still am not sure it is the right one. I also phoned Toowong and they have none. All stores said other alternate store has them. No rain check can be given.

I can not run to…

I ordered an item, a Christmas present, online and changed both the billing and shipping address during the order process. The correct address showed on the confirmation page.

However, the item was shipped and delivered to the wrong address. I called when I realized I should've received the item and haven't yet received it. I was told that they would send UPS to pick up the item, if it was still there, and deliver it to the correct address.

About a week later I received an email stating that since the item had already been delivered, they could not proceed with the replacement/refund procedure, and that I attempt to pick up item from where it was delivered. It is 500 miles from where the item was supposed to be delivered to where it actually was delivered.

At this point I was extremely…

Purchased a mountain bike at the desert hot springs kmart. Manager shaun, caused a bike to fall into me, injuring my leg and offered no first aid as i was bleeding profusely. horrible customer service, no one has any answers, just cant take it back

I was checking out at your store #3438 Avenel New Jersey k mart. One of your cashiers was and is always very nasty attitude and face ..Horrible Horrible person ..Cashier CARMELLA...She checked me out and threw my bags at me..Never says Thank you ..Threw my change on the table .I can’t believe You would let a aka person work as customer service anywhere...I am very upset and might never shop there again...

The people you have working at this store 37502 are ridiculous they can get off there bar stool to move my food to ring it up and when ask for help I was told to find it my shelf because they are over work and under paid I spent a lot of money in this store and that how I get treated if I want be treated that I would pay someone I think this is bull

My fiance and I were at Kmart in Warren, Michigan (10 mile & Dequindre) I was finishing up my purchase with a cashier and my fiance was waiting for me in the next checkout lane over. if he touched something it was damaged goods and he would have to buy it.

My fiance was looking at a small object that looked like a back scratcher(mini). The man was intimidating and humiliated my fiance. My fiance said.. I dont want to buy it, the guard said then why are you touching it?

Next time you will pay for it. My fiance apologized. I am unaware of any policy that says you cannot touch something in a store. We were the only Caucasian people in the store at the time and the other employees looked on snickering.

I am appalled this went on in my hometown as im making a purchase for my child. We were…

I order two pairs of black pants and their incompetent staff sent khaki pants. I tried to return them and they were even more incompetent and could not give me the return label. They people you have to deal with Do Not speak English well enough to be understood.

This is the last time I will even dream with Kmart or Sears. And further more u am going to tell everyone a can think of how incompetent this company is. No wonder they are in financial trouble and have closed all the stores in our area.

Order # 78408359825021 10/29/2018 Becca Freeburn.

I was thinking of ordering a bike online at Kmart, Kmart of Toms River on Rte 37 is closest to my home. Before I ordered online I called the store to see how long it would take to assemble the bike, the associate said the man who assembles bikes is here every Monday.

I thought ok at best it would take only a week to assemble the bike when it arrived. I ordered the bike and it came in on a Monday Oct 15th 2018. I saw a manager a man in a blue shirt and asked if the man who assembles bikes is in today.

He said no there are no bikes to assemble. I said that's not true my bike just came in today. I said I was told the assembler comes in every Monday. He said oh no he'll only come in if there are 15 bikes to assemble. WOW bait and switch.

And the customer service person I called to see when…

Visited store 3600 on October 9th at 8pm was in electronic section of store when we needed help. When we asked one employee for help she said it was not her department and to go to customer service. When I asked her if the electronic person would be helping us at the customer service desk or at electronic desk she said he would be at electronic.

We walk all the way back to electronic for the guy to see us walking up and just before we get right in front of the desk he said in his microphone, "here they come I can hear you" he than proceeded to walk away and became out of sight.

" Rick Lebe was probably more disrespectful than any of his employees that we interacted with. He refused to resolve a customer's complaint or better yet helping us himself. He handled the situation with…

A/C not properly working, supervisor by the name of Wanda emphasized in speaking English with other customers disregarding the needs of other customers, pretty rude, often outside smoking , overheard management tell employees they are not allowed to drink Bottle waters, with the heat, really!! And also speaking with employees, do you know you have employees with over 10 years getting paid minimu wage.

After re-evaluation no raises but a new employee gets pay more than a 10-15 years of experienced personnel Managers at times no where to be found. Employees out of training, system outdated, transactions that should take but 5 minutes take more than 1/2 an hour. This store needs help.

No appreciation, valued or concerns for the employees. OSHA should be visiting soon to have that A/C fix…

I recently ordered a few comforter sets from Kmart and I needed to pick up one in the store. I went to the Kmart located on 770 Broadway, New York, NY 10003. Upon entering I decided to shop prior to picking up my order.

I had ordered a queen size comforter and wanted a king instead since both were the same price. I picked a king size comforter and heads to pick my online order. I asked the representative if she knew if they had a king size.

h I was kind and extremely pleasant to this representative. I currently have another order to pick up and decided that I don’t another item from this horrible company allowing such a nasty person to represent “them”. I’m appalled, embarrassed And was puzzled how other workers near this individual did not say anything g showing me that they condone…

Went to Kmart paid for my purchase with my debit card and PIN number and my transaction was approved I removed my cars from the machine I asked the clerk for my receipt she said her terminal froze and that it cancelled my transaction She radio for assistance I had the bags in my hand the clerkcame over to me ripped the bags out of my hands saying I had to repay for the items since the computer froze I said no it already came out of my account and

I was not paying again I went to pickup my bags she grabbed them away from me again and said that I couldn’t take the merchandise since I had not paid for it then she went on to help 4 other clients just having me stand there I finally asked her if I needed to go to customer service she said yes so I went there explained to them what had happened…

on line you say i have15 dollars to spend yet when i went to the store in lake orion mi they said i only had 12 cents. this has happened every time i try to use what you say i have.

is this just a come on to get me in your store in hopes i'll buy something if it is beleive me it's not working as i am stopping shopping there and will be happy to driver further to a store that that doesn't use come ons to get me to shop there!

I purchased a bar 5 piece high stool and did as directed left everything' at the frontof the counter while I went back home to get my hubby. I did as directed and put my name with Paid on the merchandise.

I come back and 2 of my chairs have been sold. I walk in to get the items and immediately the cashier MICHELLE Pete starts in on me. I'm going to get an attorney I have never ever been treated so rude and it was their mistake.

Went in around 4pm on 8 26 2018 went to the service desk and to ask the clerk Randy to scan my reward card cause I new something was expiring and I couldn't remember what and he told me to look it up in line and I told him that the people in the auburn maine store have done it for me.

He asked me why I wasn't shopping in Auburn then. He did show what was expiring and I then told him that maybe I should be shopping in Auburn. The other customer behind me was shocked but then said that this is how they are here.

Wow is all I can say. I love shopping at kmart but this was alttle much for me. Thank you Nancy

******I NEVER GOT ANY RESPONSE FROM MY E-MAIL BELOW*****

-----Original Message----- From: Marla Mahieu Sent: Monday, August 13, 2018 10:17 AM To: '[email protected]' Subject: K-MART COMPLAINT Importance: High

Dear Tony Mena Store Manager

I was in this store yesterday....( please see receipt attached)....I go to this store frequently & it is always the same bad experience so I am now complaining after NEVER having a good or positive experience there...

First off you can never find a cart.... There are never any available shopping carts outside or inside...The ones that are sitting outside are all locked up, chained together....(bad for business sales when someone wants to buy multiple items & need a cart)....then there is never anyone to help you find a cart or even ask a question to.…

He would not help me to get the problem solved. This person who did this to me should be…

I love kamart in Belleville nj. When you walk I. I never sa that before. O there then that know problem

To Whom it May Concern,

I have been trying to speak with someone for over an hour now (spoke with 4 different people). No one could find my past order (Garden Oasis 5 piece outdoor bar set). I purchased it in 2014 or 2015 and the entire thing is rusted. I have attached some pictures. It should have lasted much longer then this has. I wanted to get someone to my house to look at it but everyone I spoke with kept transferring me and not helping. It's terrible to be transferred as many times as I have explaining the same story. Can you help me? No one can find the receipt via their database. My phone number is 516-221-1908 or 516-457-8983. you can even look through your database via my email address as you replaced 2 chairs that were damaged a few months after I purchased the set. Looking…

Its been over a month that i ordered online for store pick up. When i got there they said it was cancelled and i would not be charged. I was charged and i have called 3x a week since this happen and kept getting emails stating they never charged me when they did. I was already credited the reward points but never my actual money i was charged. I have my bank statement proving the withdrawal. no one will give me an email address that i could send the proof to. I want my money back. I am so tired of the run around. I will never order from Kmart.com EVER Again!! I have the proof attached to this email

Lydia Pares 65 waldo st Holyoke Ma 01040

I can't cash my checks because ur computers are OUT OF DATE and cannot read checks properly

20am no checkouts open self serve full line up at least 20 deep 2 staff watching a lady in front asks why no check outs open to be told were the only 2 here until 1100am this is not the first time at this store and other kmart stores I had two wait around 15 minutes to get through not good enough kmart very disappointed I live in the country over an hours drive away next time I will leave my purchases and

walk out and take my business else where as I have better things to do than queue like that as did most others. cheers.

I brought a pool from the store and the filter stop working they told me to dig my pool back up and take it back to the store when I went to they didn’t have a pool for me to give me so now am stuck with a pool that don’t work I been on the phone getting the run around all morning plain and simple I just want a pool that’s thats all

If possible I would give this a 0 rating, instead of a 1 star............ However....... I was in the Clemmons NC (27012) location recently, and had a negative experience with a woman at the CS desk. so we tried the land line due to my husband not having a cell phone, but it would not accept it, so she suggested that perhaps CS could help me out.

not a "hello how are you"? so I did just that , I left the shopping cart there , and walked out, and I was exiting she made sure that she (with a sarcastic tone) yelled out (not once, but 3 times )...............

"you have a good night". I had also called the store the next day, and asked what manager was on duty, and was told 3 female names so asked when Mr. so I called back on Monday July 2nd, and spoke with Mr.

and Monday July 9th will be a…

The cashier whose name is Corey waited on me at your kmart store in griffith indiana was very rude. He never acknowledged me. He didnt even ask me if i had a rewards card. After i used my debit card i wasnt sure if he put my receipt in my bag because he started talking and waitung on the next person.

All he said was "not yet" and continued talking to other customer. Im a cashier and would never treat my customers that way. I will not shop there again. I felt like either he hates women or white people because the man behind me was black. Just my observation.

Shouldnt have people that rude working with the public. Its sad because i always liked thar store.

Where do I begin? I go to Kmart because I get over two hundred and ninety dollars in vouchers from the state. I had taken a bus on a rainy day had receipt in bag with items I was gonna return mind you I just wanted to exchange items and the manager asked if I had receipt I told her yes but

lost it on the bus she then asked what my number was and I gave it to her and it came up someone else and don't know why? I bought phone from K-Mart. So it should have been in my name but the manager said she could not help me.

Gave me the " You have to call the eight hundred number. I told her is there a manager I can talk to? She said she was the manager. I then have the bag of clothes to her left the store but returned and told her she could go to hell and she could keep the phone I got from Kmart to.…

m. I encountered a rude and not so helpful Cashier Norma. 1st - I asked her if I have points, Cashier Norma scanned my reward card but did not say anything. 2nd - she scanned those cat can goods and told me that cans have different flavors, and I replied yes, but same prices.

' I still managed my composure though I started to get irritated. 2nd - She asked me if I have reward card, I said "you just scanned it. She denied that she already scanned it, so I handed again my reward card, and she was so nasty grabbing my card.

After I paid I handed her my own bag while I was putting my change to my wallet. She continued being so nasty telling me to get my groceries because she needs space to the next customer. I said "oh I thought you put my groceries inside the bag that I handed you.

" The…

Where do I begin? I go to Kmart because I get over two hundred and ninety dollars in vouchers from the state. I had taken a bus on a rainy day had receipt in bag with items I was gonna return mind you I just wanted to exchange items and the manager asked if I had receipt I told her yes but

lost it on the bus she then asked what my number was and I gave it to her and it came up someone else and don't know why? I bought phone from K-Mart. So it should have been in my name but the manager said she could not help me.

Gave me the " You have to call the eight hundred number. I told her is there a manager I can talk to? She said she was the manager. I then have the bag of clothes to her left the store but returned and told her she could go to hell and she could keep the phone I got from Kmart to.…

My complaint is that every time I go to the Kmart in Pittsburgh, PA that is on Route 8 I see dying plants, flowers and shrubs, etc. They always need watered and no one that works there will take the time to water them.

Why are they sold there when they are not taken care of properly. It's a shame to see them all drooping so bad.

00. I called the store located in Sidney NY and was speaking with Ethan. I asked if he could look to see if they had one in stock. I told him that it was a Kenmore 18 cubic foot top freezer, and that I had both the model and item number, he tells me that he would go and check and asked for the model number.

He places me on hold and comes back and tells me yes they have them. I asked what the price was, he places me on hold again to go check the price. 99. 00. He tells me he would go ask his manager.

I was again placed on hold. Comes back on the phone and tells me that the price is only for online and that they can't price match it. com not a outside source. He then asked for the item number and places me on hold.

" It may be just me but I feel that he was just telling me this so that…

I live in Camarillo, Ca. I am a senior and I went into K Mart when I moved here 2 years ago as it is the only store within 11 miles or more for reasonable clothing. I purchased 3 peddle pushers in March for summer.

MY FAULT I put on 5lbs during the winter. In trying them on at home. NEVER worn, I realized I needed to have the next size larger. I took them back tags still on and the clerk told me I had to have the receipts.

I did have the receipts, but thought since it was even exchange, No money paid or returned to me that I could do this. The clerk said if they are over 45 days I needed the receipts. NO other store sells this peddle pusher.

She said because they are over 45 days she couldn't let me exchange them without the receipt. I drove home and went into my always saved receipts and…

I was in the store on May 18th around 2:15/2:30 and I was shopping in boys and there was this little room by layaway have no clue what it is but anyway there was some associates in there talking will one was very loud saying F-this, F- that everything that came out of her mouth was the F word.

What kind of people do you guys hire and keep around that act's like that they really need to grow up. They have no respect for kids or other adults. Really needs to go. Kmart will never make it with those kind of asscoaites.

I really don't know what good this will do but I'm doing it anyway

Who do I contact about the State of Utahs KMart Pharmacy? It is not the main store related and I know they are overseen by different people... Thank you Elizabeth

To whom it concerns, My husband and I shopped at your fountain Gate store today 20:05:18, after choosing some of the specials of the day we proceeded to the checkout. The young girl who served us at the checkout was a very attractive girl unfortunately, this did not resonate with her customer service.

Firstly she over charged us $7 and when brought to her attention she made it obvious she was not happy. Then once again she overcharged $5, I brought it to her attention again, By this stage she made it clear she was not happy and said I have almost finished the process and can’t go back.

I asked for her to cancel and begin again which she did reluctantly. On the third attemp she slammed all our purchases into a bag and never looked up once. After the transaction, I I said Thank You, She…

I was inquiring about a bike i couldn't find no help So i called the store and they paged someone after 10 minutes went by back room because you can hear laughter and asked employees if they can help They said no page someone. We wired another 10 minutes No help.

Frustrated we ended up going to target and getting the bike. But it is absurd about the customer service in Kearny nj store 07032.

A complaint against a manager named Allen at Altoona ,pa. this Allen already has harassment charges against him n there was never any problems withthis employee until this Allen came n problems started. this Allen guy needs to lose his job for these harassment charges.

please take care of this issue as soon as possible. Thankyou

I just tried to return 2 items to the K-Mart at Lee & Oakton Sts in Des Plaines, Il. Due to circumstances in my life (a time spent out of the country and a husband hospitalized), I was not able to return these items in your time frame.

I certainly understand your rules of time, but to not even give a customer a credit for future use is unacceptable to me. This was a credit card purchase so it would have been a credit to my card which would certainly have been proper.

Judging by the amount of people in the store I would think you would do whatever necessary to be accommodating. This was not the case. Unfortunate!

Worst customer service I have ever encountered in my life

I have never went through what I have before .. purchased a toaster oven and got shipped to another state(Ohio) and I live in Michigan called Kmart told me that they will send me another one and I got changed double.

I paid over 80 dollars when I was suppose to be charged around $28 I’m so upset this all happened in January... I called so many times I’ll I got was you will get credited and I never did ..

I’m more upset that I paid for this and someone else is enjoying something I paid for.. that’s not fair I really hope I could get my money back thank you .

I WILL NEVER!!!!!!!! BUY ANYTHING FROM KMART, I STOOD IN LINE FOR 20 MIN, ON MY LUNCH, WHEN IT WAS MY TURN LADY HAD TO GO HELP SOMEONE, RUDE, AND PLACE WAS DIRTY, AND I KNOW WRITING THIS COMPLAINT WON'T DO ANYTHIG, BUT HAD TO LET YOU KNOW