Hotwire

I booked a vacation and my flight has been changed with no notification. I attempted to call and sat on hold for over 2 hours! This is ridiculous. I need to speak with a live person in regards to my vacation.

Here is the letter I sent Hotwire, not that I expect them to respond:

I have used Hotwire many times and not been disappointed. On Friday, I decided I would get a room closer to my son's Masters Degree ceremony in Wenham MA so I wouldn't have to get up early and drive 2 hours for the 9am event.

I attempted to leave feedback from the hotwire email I received after my stay, but "the text I entered wasn't allowed." I'm guessing that's because my review was about 2.0 stars. I pored over your rules for submission. I had not broken any - no all caps, no specifics to the location, no staff names, etc. Your customer service agents were not able to tell me what I said that was not acceptable, nor would they tell me to whom I could speak to amend it so it would be accepted. Again, my guess is so…

On hold with no one responding

Hotwire finds a way to rip you off and them makes sure you cannot get a refund regardless the circumstances and even if it is their fault. Even the companies they partner with to give you the RIP off deals are unhappy with them.

They receive complaints several times a day! Why are they allowed to continue to stay in business with their unfair business practices? Stay away from using Hotwire unless you chose to throw away your hard earned money! I ordered a rental car and specifically requested a 10:30 PM pick up time.

The business they chose closed at 7:00 pm. We were left stranded! No rental cars available! Refused to refund our money and refused to make it right.

I did a new booking and my coupon did not get on it. I called to fix it and I can't get any help. I have been in hold 2 times the first one an hour and the 2nd has been over a hour and a half.

I think you do this on purpose so people just give up. The coupon is a scam to use the service. I will NEVER use or recommend Hotwire.

” I was attempting some sort of credit because I was mislead, Hotwire did not tell me parking would be additional for my hotel booking, they did tell me there would be an additional resort fee for $24, but without knowing the hot ratehotel, I could not ask the hotel in advance if it included parking.

So I have to pay $60 and $24 per NIGHT because Hotwire failed to offer me more information. When i explained this on the phone today, the agent hung UP on me! Extremely uncalled for.

They say they are super busy and 10 mins to get to the phone for flights and I have been on phone for 45 mins these people need get off there asses and work not just do whatever and pickup call whenever they want THE PHONE SYTEM NEEDS TO BE WAY BETTER! I would rate “0” if I could....

I have tried reaching someone with your company to assist me on what procedures are necessary to rebook a flight that I had to cancel due to Covid-19, I went online and was told to call a number and have tried , no response I am a repeat customer and do not appreciate poor customer service.

Charged $20 on visa. Email support emails you a new email support address, then that one tells you they no longer fo email support. Messaging support is only for hotels and cars. 3 phone numbers I tried and was on hold for one and a half hour for each, with no answer.

I will never use this company again.

once booked i went to checkin which i learned that $100 deposited was needed, which i didnt have so the lady said she would cancel and for me to contact hotwire for other arrangements. i did and the person stated the mgr refuses to give me a refund.

50 refund and a $20 cancellation fee i was in a hurry to find another hotel I said ok. 50. i didnt cancelled, the hotel did for me not having a deposit. all i want is my full refund and bigger letters stating deposit so the customer has the opportunity to chech before payment is made

I wish I could give zero, or negative stars for this company. It is an absolute nightmare. ) but gave me a credit. When attempting to rebook, I have spent countless hours simply trying to get someone to speak with me.

I have been put on hold for HOURS only to be disconnected when someone finally did answer, or to be told that I called the wrong number. I went in circles for DAYS calling the 800 numbers they gave me, chatting, and emailing people with no results, just a runaround.

Hotwire has thousands of MY dollars hung up in their system. And if gives you any indication of how bad this is, I’m actually thinking about surrendering those funds just to be done with this company for good. Just what they want, I’m sure! This is SO wrong.

I cannot believe a company this unethical actually…

Was told that I would be on hold for 2 hours and 24 minutes up to 3 hours and 6 minutes. Or i could get a call back within the same time frame. I decided to hold thinking they may actually answer before the 2 hours. Well to my surprise.

1 hour 52 minutes and 43 seconds in guess what happens? they HUNG UP!! I am just trying to use my credit and get someone on the line so i can do that and to no avail. This is such bad business.

I call back and the hold time is 20 minutes or greater.

Hotwire will not let me change my reservation. My son just found out he was exposed to Covid. We had him tested and it is positive. We tried to call and cancel but of course it’s nonrefundable so we try to just transfer it to a different date and they would not allow us to do that either.

I don’t have extra money right now to let the hotel keep my $300. But hotwire is not willing to work with us.

00 as my reservation can't be refunded. This is poor service and will never be used again along with making it known for many people to boycott the company. Itinerary 3623309788. Nobody should ever be out money. Your company made $250 on a car that was never picked up. Very poor.

This will go up the chain and to the news.

5 star hotel for 4 people and two rooms 3 weeks in advance for week of spring break. Got there and no reservation booked. Entire San Antonio was almost completely booked. Spent almost two hours on phone for them to tell us they’d place us in a two star and cover difference.

They said policy was they couldn’t book us higher then 1/2 star and they only had 2 and 5 star so we weren’t allowed the 5. After hour and half when we finally came to agreement they tried to tell us we owed an additional $1k for new crappier hotel.

After asking why they said they’re only allowed to pay additional $75 of difference. Wth???! 30 minutes later we now are only getting one room for all four people and they can’t even guarantee two beds.

I have used hotwire for years, however the first time I had to call to get information, I was on hold for over an hour, then was dropped. I called back and requested a call back which never happen. This is not good customer service.

This happen on March 18th, 2021.

We booked a trip through hotwire and were not told by hotwire that the resort in the dominican republic of which we booked our vacation was closed. We were told by our transportation driver at the resort that it was closed when we arrived. That was extremely stressful. He took us to a sister resort and they put us up there but we did not find out until we got there. We either should not have been able to select that resort, or at the least we should have recieved some sort of communication that our chosen resort was closed.

Punta Cana Mar 6, 2021 - Mar 12, 2021 | Itinerary # 72061374143876

I feel some sort of compensation is necessary. What a horrible feeling to be in another country and be told your resort is closed. I use hotwire a lot but this makes me worried to do so for a trip like…

Re: Hotwire Itinerary # 3197258951 Enterprise Confirmation # 1516271714 Dear Hotwire and Enterprise Customer Service, I have contacted each of you via phone to discuss a cancellation or modification of the above-referenced car rental reservation. As I explained to each of you, the COVID-19 pandemic has caused the event we were attending (a wedding) to be postponed until 2021.

We have cancelled our corresponding plane tickets with American Airlines (9/12/20-927/20) and were astounded to hear from each of you that there was no flexibility in these extraordinary times to cancel or modify our car reservation. 76. I find this totally unacceptable and cannot understand why all other businesses with whom we have dealt during the pandemic and have been understanding and made some accommodation.…

It is frustrating dealing with this organization in the procesisng of a refund in response to a pandemic. There were numerous conversations with Hotwire where a cancellation would be honored due to COVID as I stated in my response multiple times and verbally here the only issue was being told that the cancellation was being processed and

I would receive an email then up to 30 days for processing and that never took place. I will not be subject to pay for something that was out of my or anyone else's control as the Canadian boarder was and remains closed for any American travel as well as the event I was scheduled to attend was cancelled from COVID.

It was also Hotwire who themselves with other organizations issued a statement that any travel booked before March 31 would be refunded. I…

This company basically steals your money. Due to pandemic we are not able to make our trip. We are unable to change the dates by a day or two, or cancel our reservation due to receiving a HOT RATE. The contractual agreement Hotwire has with the car rental companies was not written and signed prior to the pandemic.

Every other decent company in the US has waived late fees, allowed late payments, allowed cancellations with no fees.

However, this company only knows to read a script and refuses to make an concessions for a worldwide virus. I am appalled at the way we have been treated. I will never book through Hotwire again, and I will be sure I am on social media saying the same thing.

You steal from your customers.

Booked an airport pick up and drop off at LAX as I was flying in from BOS end of February. Then came Covid so contacted airline and they gave us a voucher for future use as they were not flying there at that time.

I contacted Hotwire in April and they told me to wait so I did again on May 3rd. Was told to wait, called and emailed on May 27th and June 11th was told to continue to wait 30 business days.

Called today June 10th and they said there was nothing they could do and would magically put me on hold or drop calls when I kept trying to get to a manager or get their corporate info to file complaint. How can they not issue a refund or credit when this was all because of Covid especially when they got bailout money.

Total unprofessional company that thrives in unfair and deceptive trade…

Rented a vehicle with unlimited mileage. When I got to the place, they informed me they had changed their policy and would no longer rent unlimited mileage to locals (anyone who did not have a round trip flight from the area).

It was brand new, showed them the website said unlimited with no exclusions and they said they had multiple issues with hotwire not ammending the website. Since the, hotwire has all ended their website to this specific issue and i,sista they have always disclosed this.

This is fraudulent and misleading. They were given a month and kept the issue hanging until they had revised the unlimited mileage on their website. I did not rent a vehicle and still got charged almost $400 with no remorse from the company. Shame on them!

I was sent a hotel deal where they don't tell you what hotel you would be staying at until you book the room . Only that it is a five star hotel . Sounds like a good deal for $99. right ?

Ends up a hotel which I won't mention because I believe Hotwire to blame for sending me to a hotel near LAX where all hotels pretty much practice the same price gouging to park your car . Yes guests must pay to park and turns out to be this parking fee for one night is have of what the room costs .

I hope my car got a good nights sleep . No valet no covered parking just a regular park and walk to your room lot . 00 fee of using wifi good lord I didn't use it for a month .

25 in hidden fees I had no idea was coming . Thanks hotwire for sending me such a deal .

I have a future car rental reservation. Right away, I tried to cancel it once I found out the car rental agency isn't disinfectanting cars due to COVID. The car rental agency however agreed to cancel my reservation. They sent me an email of the cancellation and its cancelled on the car agengys website.

Hotwire refuses to issue a refund or a credit even though no service was rendered. They claim the rental agency cannot cancel a reservation and it's against the car agencys policy even though the agency did cancel it. I even showed proof.

Hotwire said even though the cancellation no longer exists they will still charge me.

I booked a rental car through Hotwire at Tampa Airport on July 18 and returned on July 24. I canceled my trip to Tampa. It is not by choice that I cancel the car rental. I'm not spending money to travel where there is nothing to do once I get there.

Disney among other local activities were planned. 89 that was already charged to my credit card when I reserved the car. Please contact me regarding this and let me know how I receive my refund. I have already contacted local television stations regarding my complaints.

The Department of Tourism has already said airline vouchers are not acceptable and refunds will be given. Car rentals should not be an exception. I have filed my complaints regarding my airfare. You are not going to be able to keep my money because other parties are helping…

I wanted to cancel my flight tickets due to Covid-19 but got lots of frustration because Hotwire was very bad at customer service. The official airline website had the information about waiving cancellation fee for customers, but Hotwire kept saying they didn’t hear anything from the airline and refused to provide waiving fee.

I called them 7 times but no help. I ended up cancel my flights with CAD$600 cancellation fee. But still, I haven’t got my money refund back, only 1/3 of my money returned to my credit card. I called and asked them to send me a confirmation email with the amount of money I will get back to have evidence of our conversation but they said they don’t do email which is unreasonable.

Hotwire is the worst agent ever!

I booked a non refundable reservation with Hotwire for a hotel in Savannah, GA and purchased travel insurance for a stay March 23 out March 24, 2020. Then due to Covid-19 we were unable to travel. I have been trying for days to reach Hotwire to speak to a person live after calling the hotel to find out they are willing to give refunds. The hotel is a Hotel Indigo and are offering refunds due to Covid 19. They explained that I would have to contact Hotwire direct.

When I called Hotwire I was getting a recording that they were having technical difficulties. Then finally today I was not getting the recording and I was placed on hold twice and then when it was my turn no onw answered on the line. Now calling for the 3rd. time to be on hold and am very frustrated. This is more than souring me…

I lost my entire day trying to add my 9 months old daughter to my flights (on lap). I called Hotwire and they told me I had to contact the airline company in order for my daughter to have a ticket so that's what I did.

The airline company told me that they were not able to do it since I booked with hotwire and they had to add her so I contacted hotwire again. Once more they told me they couldn't do anything and that I had to contact the airline company which I did again.

The airline company had to give me a specific number of a department which hotwire had to call. They told me that they were really sorry because it was not my responsability to give the number to hotwire. So once again I contacted hotwire and provided them with the phone number which the third lady I talked to did not…

If it was up to me Hotwire would receive negative a million rating. I called customer service thinking this problem could be resolved. At the time of pickup I was told that I had to wait 24 hrs to pick up my rental.

Meanwhile the amount for the rental was deducted today but I would not be receiving my car until tomorrow. There was nothing online that stated that there was a 24 hour wait for a rental, this is beyond ridiculous. This is my first time ever doing this and believe me it will definitely be the last.

Hotwire is ridiculous and not worth the savings. I will NEVER rent from this site again!

When I requested a car the ad said it would be one of the big 4 rental agencies which I know is in the airport. I was given a booking of an unknown rental company off site of Tampa airport.

Our flight arrives at 12 and this place closes at 1. Of course I am told non refundable. I can’t go off site and now must book another car. I will never use Hotwire again and will tell my friends not to

Rented a car from Ace in Ontario Ca on Jaanuary 14 2020. Here is a summary of what was wrong with Ace;

1) rental facility was not with other rentals companies but in a hotel several miles away 2) There were 1 1/2 clerks working midday. I was 8th in a line of 9. Took two hours to be waited on 3) I reserved a compact Kia, but was given a huge Ford Expedition with 60,000 miles. $150 deposit even though they had already pre-billed my card. 4) Took another hour to actually get my car--they had run out of cars! 5) I had an early flight but they had no way to drop off keys before they opened--nothing like a drop box.

Why does Hotwire list them with other reliable rental companies?

Thomas Shaffer

I recently was reviewing my banking and noticed a $301 charge to my account From Hotwire. I didn’t make. My bank said it was too long ago for them to help. I contacted Hotwire and they kept telling me to call a number a message.

I did several times and they never contacted me. This website has no protection. Be careful because of they somehow take your funds Without your convent they will not refund no matter what. I would never use this site for any of my travel needs!!

Booked a car rental at Hot Rate car HOTWIRE.. Date booked 01/13/2020. Hot wire Itinerary # 4996381846. Purchased a rental for 3 days. The pick up time at Richmond Intl Airport was printed incorrectly I typed in my arrival pick up will be 8:30 am.

on Thursday April 16, 2020. My drop off time will be 6:30 am on Sunday April 19th.

Also the drop off time is incorrect stating 12 PM. Both pick up and drop off times are incorrect and I put in the correct times. Please make these changes with the correct pick up time for National. The drop off time is not necessary since it will be there at least 5 hrs earlier than stated.

Just make my pick up time 8:30 on April 16th, please and provide me with excellent customer service as should be expected. Sincerely, Jennifer and Ethan Schneider. HOTWIRE…

AbeMinimize End conversation

How can I help you today? If you need assistance with an existing hotel or car booking, please send me your itinerary number. You at 19:00, Jan 8: 4493499770 Read Info at 19:00, Jan 8: Messaging is exclusively available for Hot Rate hotel and car bookings. For anything else call a travel specialist at 1-844-207-0303. To expedite, provide your 10-digit itinerary number and 10-digit account phone number (if different from this one). An agent should reply within 1 minute. Info at 19:00, Jan 8: You are now connected to Abe. Abe at 19:00, Jan 8:

Welcome to Hotwire. How may I help you? You at 19:01, Jan 8: Had a problem with this reservation at the dollar counter. overcharged me for the rental. Read Abe at 19:01, Jan 8:

I’m happy to help. Let’s see what I can do.…

I had purchased an room for a friend online . It falied to mention that it was $100 deposit so he was unable to get the room because I sent him money for food . Then they wouldn't refund me my money for the room my friend couldn't sleep in as he had been burned out of his home .

This is a God awful company and If no one checked into the room their services wasn't needed . I should ha e called the room myself for friend . @#ck you guys !!!!!!

Hotwire has false agreements and reservations. Gives a rate then the vendor doesn't honor. Gives a car description and the car company doesn't have the type. hotwire give a price and company rent give a mother price at te aerpot , 1:am you don’t haven more option to take de car

We booked Hilton embassy suite LAX south via Hotwire for 3 nights and due to a last minute schedule conflict, we couldn’t drive down to LA the first night. While we arrived The second day morning, Hilton let us know that due to the first night no show, the whole reserv has been canceled.

We were in shock as we thought we had paid in full the room should be reserved for us. We then called hotwires explained the whole situation, and the customer rep told us the full reservation is none refundable and the only way we can get refund is If it’s a direct family emergency and

we have to submit a letter from physician (with hospital letters head and signature from the physician cited dates and summary of the visit) to request a refund. We were devastated and didn’t know what to do as we might end…

My name is Nadine Batchelor, a Service Disabled Veteran from Maryland. I went on your website on Sunday looking for a hotel room for Dubia. There was a posting for a 5 star hotel room for 80% off of $328.00. I was excited thinking I am doing something extra special for my birthday celebration.I purchased the room, the results came back Crown Plaza. I was just on ihg website early with my Military discount the price was about the same.

I immediately called your customer service department told them it was a horrible mistake and please cancel reservations and refund me my money. Yes, I read the no Cancellation policy. I shouldn't have to pay for Fraud or someone else's Mistake After 35 minutes of being on the phone with No success. I was told the Market research was correct on the price. I…

Hello,

I booked Embassy Suites Montreal in Montreal, Canada via Howrire on May 19th. The Hotwire confirmation number is 5835466297. The payment was made and withdrawn from my bank account. However, when checking in the hotel, I found that the reservation was cancelled without no reason. Still, they got a total amount of $821.28 from my account, I had to lodge in another hotel. At that most, most of the hotels nearby were full. So I had no choice but to stay in a room with an extra price. But the hotel and Hotwire insisted that I did not show up. I need a help about it.

I booked a car reservation in july..the representative zi spoke with assured me 3 times I could cancel at anytime with no penalties..i did canceled and never received my refund..Ive called several times and they keep telling me at the rate I got it was nonrefundable...Its sad they wont even give me another car rental, nor my refund...Im beyond upset. I kw wat I was told...Im a senior citizen and zi need my money..Ill never recommend you yo anyone..and you have a 1 for poor service...guess you keep all ur clients money..a BIG RIP OFF..

I made reservations to pick up a vehicle I told hotwire my flight arrived at 1 am . They gave me a company sixt my flight arrived a bit earlier I reached desk of sixt At 107am to find out with my family in toe after waiting 30min forcrepresentative that the company closed At 1am.

I called Hotwire was given run around by ur agent with no solution.. I had to Uber to my hotel which inquired cost and Uber back in the am I don’t plan to use hot wire again I was stranded with my family at the airport with no solution

This is by far the WORST experience and service I EVER received! I came in on a business trip and booked a rental for a car (ENTERPRISE) hobby airport for 7 days and when I put in my location they suggested I go to Hobby Airport and I was coming in from Bush Airport and I just seen a great deal and I booked not knowing I was going to face the worst outcome. I drove to Hobby and just to be told where’s my flight itinerary and they denied me because I wasn’t flying into Hobby instead of transferring me to Bush I had to get a refund and now I’m without a car! Worst experience! Never booking with Hotwire and I’ll make sure my company don’t support this company either !

- CEO

I booked a rental through Hotwire for a total of $180.00. They said the small print says I had 7 days to cancel. I did not see that note. They kept sending me emails offering a better rate. I booked a second one for about $89.00 same type of car same days. They refused to cancel either one. I call and asked to at least cancel the smaller one but they refused.

Their attitude was We will keep your money and do not care"

hotwire # 3391580902 Good morning I rented a car and had to return early due to a emergency can I get a refund?I also purchased car insurance on line #allianz global h81195988 @ advantage ticket counter I was told that was no good for liability car insurance so i had to purchase their insurance for a extra $ 15.00 a day???????? [email protected] tel 682 2567283 I can not up load files????????????????

We booked a hotel traveling 85 South around Spartanburg and by the time we got an answer, we were booked at a Baymont 20 miles backward and then on I26. Weary travelers at 11 pm after 11 hours driving do not want to turn around and go backwards through some of the worst construction, so we immediately said no.

After being hung up on, put on hold and spending another hour with customer service, we were advised only $38 of $58 could be given in "hot dollars" as if we'd use this site again and they automatically keep$20! You took time off my life, money out of my pocket and ruined my holiday trip.

It is my mission to let everyone know about your policies including highway robbery and tormenting the weary travelers!

Good morning. I made a call to a male who Stated his name was jojo on your customer service line at four something this morninig. Trying to get help with a promo code that wasnt working for cyber monday. The code was hwhotdeals.

I would rate this experince at a zero if possible. I am obviously female. My name is Dolores. I was called a sir numerous times. Im sure it was intentional, due to the fact I said it was rude & Im a female not a sir.

Yet they continued to call me sir not even a minute after my statement. They stated at least three times they couldnt help me. In which case I responded that I had spoke to another rep not even ten minutes ago, who helped me with the excat same problem.

Than I requested to be transfered to someone who could help me or a supervisor. I was refused…

I got charged almost $200 for 2 nights then when I got there wouldn't give me a room because my card didn't have a chip. Refused to give me my money back as well. I want My refund. Asap. That lady denied me my room at 10:30pm when I had my child with me.

Would not refund me so I had no money to get another room. Very rude and unprofessional. I need my refund asap so me and my child don't have to sleep in my vehicle in freezing temperatures again

I had book an SUV rental and when I got to the rental company they only had minivan why do I have to pay for a car that I didn't want. So inconvenient cause it was to late to cancel. I don't think your company cares about their customers.

Hello as you can see I paid for my reservation and got my confirmation letter, which is a legal document.

However the hotel doesn’t have my reservation and they are booked. I have used hotwire for years and have studied the hotels to make the right choice, I have a function across the street from this hotel which would have been very nice.

I have talked to 5 supervisors and 7 phone and no body calls me back as promised regarding my refund, before I file a police report on fraud today and before I open a blog to see if this has happen to any else I wanted to give your company this last opportunity to resolve my refund immediately.. I am eastern time and this afternoon I start taken my action including the internet hope we get this resolved and get my refund immediately. Thank You Gustavo…

I have or rather had used Hotwire for years. If they were to search my name under Yolanda Hibbler (maiden) or Yolanda Sheffield, they would see I have spent thousands of dollars booking hotels and cars.

However, what happened today was unexcusable. I booked a car through Hotwire for Hertz to pick up today at 12:00 noon. After waiting in line for 15 to 20 minutes because all the guest in front of me were complaining, I found out why.

Hertz had no cars essentially and had been telling everyone it would be at least a 40 minute wait. I have a business conference I needed to get to and I had no confidence it would even be ready in 40 minutes.

I asked for a refund and was told I would have to go to Hotwire. After calling Hotwire and being told I had to call Hertz, I called Hertz and was again…