Hotwire

I inadvertently booked a hotel room, immediately contacted customer service to explain the mistake, and requested a refund. I was refused any refund.

I am very disappointed.

I will be cancelling my account.

I will also be submitting a complaint to BBB and regulatory authorities.

Thank you.

On 6/30/19, I made a reservation through your site to stay 10/24/19 – 10/28/19 at the Comfort Suites in New Bern, North Carolina (Itinerary # 7448893706372). Within minutes of making the reservation, I was informed that the event location had been changed.

I immediately cancelled my reservation as charges had not yet been placed on my credit card account. 84 had been charged to my account on the morning of 10/24/19 on my credit card after I had cancelled my reservation. I contacted the hotel and was told by the General Manager that Hotwire would be able to reverse the charge.

When I contacted Hotwire, I was told the hotel would need to reverse the charge. So, I was very confused that each entity told me some totally different within 15 minutes. I have been a loyal customer with Hotwire…

I booked a room at the Hyatt in Chicago for November 8 thru 11 for three adults. Today, My cousin passed way and your customer service could not change the reservation to the other party's name. I was not canceling the reservation, just calling so my friends would not have a problem.

I was looking forward to this trip with my friends but to have a shock of losing someone you love is hard enough. Your company should have feeling for people in a time of sadness.

Let me start off by saying I have never had such a horrible experience like I did with this costumer service. I had accidentally gotten a room and i mentioned it to Hotwire if they can honor it just this once because I get or used to get rooms from Hotwire all the time.

They gave me a hard time with it. They asked why , how , and after getting a whole bunch of questions being asked, they decided they wanted to contact the manager at the hotel and when they did they said the hotel manager would not answer.

I called the hotel and the manager mentioned to me that Hotwire is the worst 3rd party company I could ever get to get a refund or even a change of dates. She said she will talk to Hotwire about getting my refund and when they called her, they said she answered and denied the refund.…

I am a frequent Hotwire customer and am very disappointed in what appears to be dishonest practices by your company. 39. The itinerary number is 3594923634, but you won't be able to pull up that number bc your Customer Service people cancelled my reservation without my permission.

) I inadvertently selected the "hot rate" not realizing my computer error. Our plans changed and we no longer need the car rental. Only days after making the reservation, I tried to cancel it and found out it was not cancellable after 24 hours.

In those initial 24 hours, I was preparing to fly my mother's ashes to NY for burial so a car rental was not on the top of my mind. Your…

I booked a vacation package and purchased the travel protection. When I called to cancel, I was notified that I had a 1600 dollar airfare credit with American Airlines as I purchased the travel waiver. I called this morning and was notified that that was not the case and I had to use it towards the original place I was going to.

This was not the information that I was provided with and I would strongly like some kind of adjustment. I know what was explained to me on the phone during the cancellation and that was not it

I would like to report not so good service from this company!! The shuttle drivers were to be running every 20 mins for picks ups from the airport. We had to wait over an hour to get picked up. Then the driver had an attitude with us and was throwing our luggage into the van. When we got to the rental place my daughter had realized that he had broke her vaping device. We have tried to contact Ace but they do not return our calls. I will never ever use this company again!! Not good service manners at this place. The manager of the office noted the account about this issue. What are our options to get this rectified? When we returned the car the gentleman that checked the car said that he was going to talk to his manger about this person because he had issues with him that morning.

Thank…

I accepted a blind quote for a rental car in Las vegas, however, I expected it to be at a know agency at the rental center. It ended up being off site at a small agency. Parking was so close in backing out I back into one of their park cars that was in a thigh spot.

It was NU Rental, worst experience ever. If I known it wasn't one of the major agency's I would never have accepted it, and I wouldn't be in this situation of costing me quite a bit of money.

this is the third time it's happened that hotwire has taken my money over something they called fraudulent activities send it to another department no one will help me or correct the problem I keep having to leave a message with a voice system and therefore I will not repeat using them in Booking rooms ever again and I don't refer anyone else to get them either because if they don't feel right about giving you a hotel room they'll just keep your money they won't refund it to you they won't help you to send you to a message service what do you have to leave a voicemail and

maybe they'll get back with you within the month the first time it took a month to contact me the second time they never even contacted me they just refunded the money the third time no one will help me not customer…

I spoke with Bobby today regarding my experience with Payless Car Rental. 15 for one day. When I went to the counter at the airport, I specifically told the guy that I did not need any insurance coverage. He then said there wasn't a economy car available and asked if I was okay with a minivan. I said fine.

He folded up the agreement and I went downstairs and found the vehicle and drove away. The next day when I went to add a day, I noticed he had added the insurance without my consent. ' I have dealt with Thrifty, Hertz and Enterprise through Hotwire and have never experienced such a bush league experience.

My Hotwire itinerary number is 4318923167. After reading the Yelp reviews for these unprofessional rental car guys, I will not be using Payless EVER again.

I booked my trip package with hotwire (flight + hotel + hotel) along with Travel Guard Policy Confirmation.

I cancelled my trip due to emergency medical reason. I called 3 weeks back for cancellation and refund. Cancellation completed successfully however I am not getting any refund amount for last 3 weeks. Agents keep telling that supervisors will callback but I haven't received any call.

my daughter suggested I use the service. When I rented the car for 12 days out of Las Vegas from Ace car rentals I understood that the $328 I paid in advance was it and I had the option of additional insurance for $9/day.

When we got to the rental agency I was advised that I had to pay an additional $15/day for mandatory insurance. As I absolutely hate surprises... I argued with the agent but had no recourse but to pay the bill and take the car.

I have rented hundreds of cars over my 40+ year career and never had to deal with this situation. I definitely will never use Ace again, and I would be very cautious using Hotwire ever again. Sincerely, Brad Cooper

Dearest Hotwire. I am very disappointed in the service I recently experienced. I literally just booked a Car reservation with your agency two hours ago with a cost of 450$. I arrived at the car rental SIXT and filled out all the necessary documents required for this rental.

Upon closing my rental agreement with and added 474$ insurance coverage it was pointed out and brought to my attention that in their policy their vehicles are restricted and are not allowed in certain states with out an additional per mileage cost. Upon reviewing this information on the said contract we decided to cancel the rental agreement with SIXT which was not a problem at all since the purpose of renting a vehicle would make no sense and agreed upon by the agent who then refunded and cancelled our contract.…

I can not get a single customer service person to assist me on a credit voucher to rebook a flight, nor can I ever speak to a manager to get assistance. After trying 5 different times over the course of several months to rebook a flight I can't get it done.

5 hrs on hold waiting for someone to figure out how to rebook my voucher and it doesn't get accomplished. At this point I feel they should just credit my card for the flight I never used. This is ridiculous that it takes this long.

Of course the voucher expires tomorrow. How can I get this resolved? I want my $ back. What a freakin' hassle.

I traveled from Omaha Ne with my husban who is 6ft 3in tall along with my 2 sisters to bury our grandfather. My hotel was booked at Best Western Inn at Russellville, AR for Oct 18, 2019 check out Oct 19,2019. My itinerary #7486171503863.

Upon arrival to the hotel I was informed that they were all sold out of rooms and did not have reservation for me and my family. I immediately called Hot Wire to tell them what was going on. Your agent Elmer called over to speak with the front desk at the hotel where the gentleman explained they had been sold out of rooms since around 3pm that afternoon.

So Elmer canceled the reversation and came back on the line to tell me I would need to get another hotel. The room that I booked had King bed for my husband and myself and 2 Queen beds for my sisters.…

Hotwire owes me $72:43for taxes on a digital phone service that was cancelled. This issue is ongoing I had my bank block so they could not longer take out. I have been calling them since Nov 2018 with no results.

00 service call the problem was with their equipment they added an additional piece of equipment. 00 from what they owe me and a remainder credit of 22 plus is on the account. They won’t connect me to a supervisor and this is a disaster. Can u please help.

We booked a hotel room for December not knowing the New York area at all. On Hotwire’s website it stats it’s 11 miles from Time Square witch seemed reasonable, however it’s a 35-40 min drive at best. So I called to ask if we could change our stay to 3 nights in Manhattan and the last night at the original hotel we booked.

They just kept say no we can not make changes No No No I even offered to pay a fee if we could change the hotel. They told me I would have to stay or forfeit my money that I paid.

The customer services with this horrible and not compassionate about customer service. I feel I was being fair by offering to pay a change fee and would be spending more money to be right in Manhattan. Use another site with better customer service.

Please review my account I've sent a message to the CEO through Facebook complaining there has been no rectification in my situation you guys advertise the hotel to be non-smoking it was smoking nasty and disgusting a check me into a dirty room so then they move me to another room where three grown men walked into my room while I was in there by myself with a card key to my room so

then you guys moved me to a different Hotel I make it clear that I don't have the money to pay for incidentals yet he still books me with incidentals so then they cancel it and Kathy operator 691 supervisor said that she refunded it but in the notes because I hung up after going round with her for 45 minutes and

her not helping me after multiple times she told me she had issued the refund did so now the charge…

Hotwire Itinerary 3638254780/ ACE conf code HNV8679575/ Allianz informed me it had emailed confirmation for auto insurance I had purchased. Neither my Hotwire/ACE rental details were emailed to me nor my Allianz auto insurance information either. To top it off when I finally located the information thru my credit card charge I found out that an un notified rejection letter was on record informing me that although the car and

insurance were for use and coverage in Miami FL, since I was a resident of Puerto Rico insurance coverage was not available to me. Recommended: Don't seek nor accept car rental business from within PR if you are not willing to go full service and do a better job of communicating with your clients.

So I accidentally booked a hot rate Hotel unaware that it was a final deal I called to try to cancel it and they were really firm on no then I realized that they gave me a queen bed I needed two queen beds cuz I have extra people with me so I tried calling back again again there was a no and then to top it off the softball tournament that I'm going to got cancelled in Corona California and moved to San Diego / Escondido so

now I really don't need the room and they still won't refund me my money this is so unprofessional and unreal I'm going to be wasting $200 on a room that I'm not even going to use I feel like a victim

Made a rental car reservation. Tried to change the billing. Was told I could and then was refused the courtesy. I didn't want to change anything else. All else on reservation was to stand. will never use you again. Debra Bridges

Hotwire confirmation number 3965598593 On May 10, 2019, I reserved a car for 5/24/2019 to May 27, 2019. On the day of pickup, called Hotwire to find out if an upgrade to a larger car was possible for any extenuating circumstances.

CS person placed me on hold to speak to her superior and came back on the line and told me according to her superior, I was approved for the upgrade and the additional upgrade charge would be added to the Hotwire original charge. When I got my cc bill, it showed I was billed twice.

I filed a dispute with my cc company and the charge was turned to credit on my bill. It was then reversed back to a charge. Since then I requested the phone call recording be found and reviewed and allow the results to be heard by Synchrony Bank.

The recording would prove that what…

To whom it may concern

As you may be aware, you say no changes to your hotwire booking where you don't pick your hotel. This is a deceptive business practice as you do not specify that the booking will only be able to be made for the person logged into Hotwire.

I made a booking for (my employee) but was angered to discover it was made for me only, I had to be present to book. I called immediately and was only offered some hotwire credit towards another similar booking. This is unacceptable, probably breaks a law. Will be contacting my customer service through American Express to see if they have any recourse for me and my company.

I will no longer be using Hotwire services.

You have lost a seemingly un-valued client.

Good luck!

Tim Moczygemba 281 Communications Corporation Inc.

Ace Rental cars at LAX were incredibly rude told me my car was cancelled as I Was 2 hrs late arriving even though id paid upfront and the car was parked outside the office the whole time. Were challenging me on my personal insurance info and were completely aggressive trying to extort higher rates from me. I couldnt help being late and i had paid for the car completely unacceptable

I booked a stat in Vegas through hotwire for September 4th to 8th and it was the absolute worst 'vacation' I've ever been on. Hotel was so awful all these resort fees per day for nothing. Ot even a laundry service or room at hotel 'resort'.

Plus the flight home was delayed a hour then turned into a 6 an half hour flight and when they finally landed in Portland because seatac was closed due to thunderstorm we were not allowed off plane and all we got entire 6 and half hour flight was 1 pack of 2 tiny breadsticks things it was absolutely insane treated like animals I'll never ever ever go through hotwire again I want part of my money back or something I feel I paid over $600 plus resort fees and

all that non sense to be treated horrible, worst staff in the world and so rude and dont care…

My complaint is how can a company make a booking and in less than an hour of the booking, I had no option of changing or getting a refund. I found out when trying to cancel that there were no refunds or changes and now I'm supposed to just be happy with "losing" over $600.

I didn't use the booking and should have gotten a credit or is this the way the company makes money? " Please enlighten me!!!

I contacted the Hotel they said the refund would be up to Hotwire to give me a refund. This was my 10 year Anniversary trip it flooded we can make it to Galveston and is crazy to go down there and they are drying out from a tropical strom.

I called to make reservations for a honeymoon trip to Miami Florida, I spoke with an associate who was very helpful at first. Once we verified everything and I gave him my debit card number to process my reservations, the associate told me that my flight had changed and my reservations did not go through.

) The gentlemen told me to continue to book and that the money would be given back to me by the morning, I did like the way that sounded so I said I would just book tomorrow when my funds was back in my account. The next morning I seen my account had not been refunded, I spoke with my bank, the airline, and both advised me to call Hotwire back.

I called Hotwire back explained the situation and because the prior booking the night before never completely went through I didn't have the…

I am making reservation for my 15 year old son and had to call hotwire numerous times and be on hold for an eternity — the 2 hot-wire reps said they cannot do it IRIS, AUDREY... they had 0 ideas that on ur website it says i can most def make a reservation for not just a 15 year old but 14 and under even ! Plz make sure they know what they are talking abt bfr they are hired and waste other peoples time.

On 09/12/2019 I called into hotwire 1-800-845-4026 and I spoke to Mary M (she would not provide me with a last name or agent id) customer care. Informed her that I had to cancel my trip on 09/13/2019, could not pick up the car as my child was sick.

All of my plans with work and trip had to be rescheduled. Ask Mary If I could get a refund or a credit for later use. She stated no for the refund. She never answered my question as to why I could not get a credit for later use as I have patronage hotwire with my money before.

she asked if my child had been under a doctor's care. informed yes. she stated that I need to provide a doctor note that she was. I then asked Mary where could this information be found regarding doctor statement and refund policy.

she replied to me she didn't know. But…

Be careful !! They change the price after you made the reservation by adding more fees due at hotel. Do not use! It is a scam.

If I could leave a 0 I would. Terrible customer service. They overbooked my room and couldn’t find another one. I was left stranded downtown Atlanta until 4 am when I found a hotel 40 minutes away from where I needed to.

I have 150 dollar Uber fees now they won’t cover. I was hung up on and told to just find another room, They would reimburse me in a few days. No compensation, I was on the phone for 5 hours my trip was ruined.

Thank god I had a credit card to charge with interest so I at least could take a shower. Terrible site

Sold a hotel listed as 'in Walt Disney World' that ended up outside of the resort. Did not want to change reservation, extremely rude customer service.

Your Hotwire confirmation number is 4155232412 We love Hotwire we have always recommended your site to all our airline friends & colleagues (40,000 employees) but this time was a horrible experience. We rented a car with NU for our 3 day stay in Los Angeles on your website.

When we landed in LAX we waited for the Westin shuttle for 35 mins when it came it did not even stop to pick us up we ended up taking a cab to the Westin that was $12Usd . When we got there there was no sign outside of this company??

It’s only when we went into the lobby that a hotel employee told us where to go. I travel all over the world as you can imagine as an airline employee and I have always used my Visa which has all the insurance coverage I have ever needed and

I have traveled in the US for the last 25…

I booked Comfort Inn & Suites Michigan City on 9/14/19. This is not one of those mystery hotels, but booking for a known hotel. When I check in at the hotel, I was told they don’t have my reservation. I was instructed to check in instead at another hotel next door by the receptionist at the Comfort Inn, which is Ramada Inn (the name on the building).

She said it’s related to the hotel I booked with Hotwire. It has my reservation. The Ramada Inn actually has changed name to Michigan City Inn and is operating under this new name. This is an old hotel, dirty, musty, totally not what I expected of Comfort Inn which I paid for.

How can I booked Comfort Inn and ended up with a different hotel! This is false representation by Hotwire and is unacceptable. They should give my money back!

I changed the currency online from USD to CAD and I was still charged in USD. I only used Hotwire because I saw the prices were lower than other websites and that was the reason why I booked from there.

I talked to the customer representative and her manager but both disrespected me and hung up on me. I don't deserve to be treated like this. com

On September 14, 2019, I made an online car rental reservation (#4132276277). Upon receiving the confirmation email, I noticed that the pickup and drop off times in the reservation were not the ones I had selected. I called customer service for assistance.

I was informed that because of the deal I had selected, no changes could be made to the reservation. I requested to speak to a manager and was transferred to Ms. Hazel, a supervisor. This woman was so nasty and inflexible.

She pretended for me to take blame for the errors in the reservation. ” She said that, since no other problems with the website had been reported during the day, it was my fault and thus, she was unable to help me.

I asked to be transferred to a manager, and Ms. Hazel refused my request. She said that she was the…

8. I booked it. I arrived almost in horror. 5 at most. Many transient type people standing around. The office had 4-5 people standing around. The area is very run down. I dont think the walls have seen paint in over 20 years.

People that travel expect me to get a fair rating on the hotel they are staying in. EXTREMELY DISAPPOINTED in hotwire rating. Makes me think twice next time I book a hotel if . I will use your company. Does anyone from hotwire inspect these hotels?

Good Afternoon, My husband has previously contacted your company over a dispute, in regards to a hotel reservation. The hotel confirmation number was #1337374915. We had a reservation at the Dude Rancher Lodge in Billings, MT for the night of 09/06/19 and 09/07/19.

With circumstances out of our control we were unable to check in/call on the night of 09/06/19. Knowing we have already pre-paid for the room for the two nights, we were on site at 8:30am 09/07/19, to check in. The hotel stated they had cancelled the reservation due to not showing the night before.

) We asked if we could check in, with a response of no, not until 2:00pm on 09/07/19. We had asked if they had given the room to someone else; they said no, therefore the room was vacant. The hotel would not allow us to check into…

It is not clear from Hotwire's website that a buyer has no right to change a reservation or a booking. I am filling complaints with the FTC over deceptive advertising and predatory trade practices.

I will also post the full story on Yelp and Google Reviews.

I went to check in to my hotel at 1:30 am Saturday, and was supposed to have two room (two families) and they never booked the second room. I had to get my phone to prove to them I booked two rooms!

Waited for 35 minutes for them to figure out what to do. They shoves two families into a suite. If i wanted a suite I would of booked one! What a disappointing trip

Name: Harikrishna Patel / Hotel itinerary number is 5377451796 / Check in Sep 4 one night Zurich airport Novotel Airport Messe Room 301

I want to let you know that I was very disappointed with my recent stay at Zurich Novotel Airport Messe We were tired and checked in and tried to make coffee - could not heat water as electric kettle did not work. Dialled reception several times - no one picked upDialled - Room service - no one picked upWe were running out of time so just left to go out Night and next morning - Had a shower - but constantly bath tub was flooded and would not drain and dirty water was up to my ankles. Did not feel like a 4 star hotel at all At check out time i mentioned all this and i got a big smile and heard "Oh i am so sorry to hear this" !!!

I would appreciated if you…

I reserved and contracted with Hotwire for a full size car but upon arriving at my destination, I was told by car rental vender, Sixt, that they didn't have full size available. They proceeded to offer me cars in other classes at an additional cost, some as high as $50 per day more, having already paid in full to Hotwire nearly $500.

I took the least expensive add on car but, took the matter up with Hotwire upon my return. They refuse to refund my money, as they say I should have called them from the car rental counter while traveling. Mind you this was after a 6 hr.

flight with 5 family members in the heat of summer. The car that Sixt gave us was too small for both 5 people and 5 carry on bags, even though I was assured the car would accommodate same. , only to be told that there is…

On Aug, 2019 - I booked 2 rooms for 5 Adults + 2 Kids for 2 Nights. Hotel: Doubletree by Hilton Hotel Norfolk Airport, 1500 N Military Hwy, Norfolk, VA 23502 Check-in: Sat, Aug 31, 2019, After 4:00 PM | Add nights before Check-out: Mon, Sep 02, 2019, Before 11:00 AM | Add nights after When we arrived at the Hotel on Sat, Aug 31, 2019 at 4:00 PM - and

showed our Confirmation Email - 1) The Hotel said that they have confirmation only for 1 room. And, they are sold out for Aug 31. 2) The 1 room which they had in their records was not ready to check-in.

3) I called Customer Care at (855) 677-0745, and was put on hold for 45 minutes. 4) I tried again and I was told 'Sorry'. No 2nd room can be arranged in Hilton. There are no equivalent rating Hotels available in 20 miles radius. 5) Finally, the…

Representative didnt add credit while booking our hotel tried to get the credit added onto our booking but supervisor and representatives didnt help. And no compensation at all was given.Had to pay full price.

Hotwire neglected to inform me that my flight time had changed. I am disabled and the change to 6 am would not work. When I called your rep Max in the Philippines kept me on hold for 2 1/2 hours, checking back with me twice.

I called back and they interrupted max he chose not to get on the phone. Unacceptable. I'm filing a complaint with BBB, American Airlines and social media. I will also write your corporate office in San Francisco Rita bowen

I booked a hotel for 9/1 with your company. On 8/ 30 I was told I couldn't cancel. When I booked the hotel I also purchased the trip protection plan ,which I thought I would have cancelation protection. What I didn't know I wouldn't need to hospitalize in order to use it.

I called the hotel they are willing to cancel the reservation ; however , your company refused to give me my money back. The trip protection was supposed to protect me but it did not so why sell it. I really for your company is ripping me off

I am shocked and appalled by the hotels that you are suggesting as hot deals. This is my third booking with Hotwire in the past few days and all three hotels have been Appalling!

Does Hotwire review these properties in person before they promote them? These Hot Rate deals are a complete joke!

The past three hotels you’ve recommended were dirty, so noisy and The not hygienic!

I’ve had to sleep in my cloths because l’m scared the shits are dirty and can’t imagine the state of the mattresses!

On your site the hotel l’m staying right now said nothing about it’s a Motel! I expected a hotel which was clean! This hotel is filthy and I’m shocked that you even recommended this property!

The last hotel you put me in the rooms didn’t have a bathroom! It was shared Showers and Toilet! I tried to…

ok, dealing with cheapo air is by far the worst company i have ever tried to deal with. , put on hold for at least an hour, then i hang up with frustration, same with your customer service. i belong to a travel club, never will i use cheapo air in the future.

you might be a little cheaper with some but the grief to deal with , sorry.

I prepaid and rented a vechicle for 7 passenger. I went to Ace company and was given a compact vehicle and was told if I didn't like it I could go back to the airport to get another company. How can I do so with your company saying no refunds.

I did talk to someone at Hotwire that told me Ace was closed when they called. This cost more money as our group had to purchase another rental. I was told I could have a 25 percent credit after I turn in the vehicle to be used on my next booking with Hotwire, Are you kidding?

I never wanted a compact car!!! I was question about who my insurance carrier was after I declined there insurance along with the low pressure light was on when I was given the car but I only inspected the outside of the car.

I had to take it to a shop the next morning to…