Hotwire

Wasted a lot of time trying to book using a Black Friday discount through your app which is not working. Reinstall the app, change my password, and finally called customer service. They were useless but at least informed me that there was a problem with the app.

Still, Hotwire wasted a lot of my time, and for that reason you've lost a customer.

Booked a rental car through your site was given ACE rent a car. in Orlando Fl. from the first day I picked up the car it was a hassel... 99 per day for their ins. when I have full coverage on my own cars at home in DE.

Had to call my ins. company at 9:30 PM to have someone talk to the front desk lady. Then was given an inspection slip for me to fill out in the dark indicating dents scratches etc. which I did.. then upon returning the car a guy came out to inspect the vehicle and went right to the windshield and said "oh there is a ding and I have to report it.

00 on your credit card for the damage. Not how was your trip or your stay or any problems with the car? Nothing…

Booked a 5* hotel Kimpton Epic Miami on their site . On Arrival , the hotel had no confirmation or booking . After 2 hours of waiting at the hotel , the receptionist can’t get any information about our reservation , a hot wire agent confirmed the third party had never confirmed our room but took our money.

After traveling all day we were exhausted with this. We booked another hotel ourselves as Kimpton was sold out. Hot wire has agreed to refund us but we will never recommend or use them again. This agency is not professional.

Customer service should be a priority. Thanks

After hours of searching for the cheapest 4-star Mall of America (MOA) hotel rate, I finally settled on the "hot rate" listed by Hotwire.com of $103 nightly. This special rate was stated as a whopping 57% savings over the standard room rate for this hotel of $207. I was thrilled to lock in this Fri - Sat night rate at a MOA hotel, especially since it's the first time in a decade that I get to celebrate my birthday alone with my husband all night - without children! Sadly, my thrill quickly turned to disgust.

The first of many Hotwire lies was immediately revealed when the "Hyatt Regency" Bloomington hotel appeared as my overnight destination. This hotel is not near the Hotwire map pin that displayed this hotel's location as being within the MOA campus. The hotel is actually over 1.2 miles…

Reserved room for one night. Was billed $1622 and was told by customer service about their no refund policy. I'm a disabled senior citizen on a fixed income and could not afford a room for a week+. Thanks for your 'no help' customer service.

I DID NOT RENT A ROOM FOR MORE THAN 1 NIGHT. I will file fraud charges dispute the charge hire a lawyer and find every complaint site to let people know your deceptive practices. Of course there are the news papers, they love these kind of stories.

In June I booked a room thru Hotwire. The booking was one of the "we will tell you where you are staying after you book."

The hotel was the Econo Lodge Tech Center in Denver, CO. Not necessarily my first choice but, I needed a room for the night. I have pasted the reservation Information below.

Upon arrival I found that there were no rooms available. The hotel did not, would not, find me a room anywhere else. I talked with Hotwire customer support and got nowhere with them either. I ended up driving 90 miles back home for the night, had to leave home the next extremely early to make a meeting. I booked a room to avoid this. To no avail.

I am out $103.60 for a room that my account in Hotwire shows as being cancelled. I did not cancel it. The hotel nor Hotwire has come thru with any…

Hotwire has become very misleading. While staying in a suite with my family including my newborn baby I was searching for a deal through Hotwire to remain at that location one more day. During my search I was advised by Hotwire to hurry up and book due to the fact that the hotel I was searching was almost sold out.

However once I immediately booked like advised I realized that I’d gotten an entirely different hotel. Upon reaching out to Hotwire I explained how much of an inconvenience it would have been to try and relocate my infant to a hotel that wasn’t equipped for family stay.

I have been a loyal Hotwire customer for over a decade now however after being deceived by new advertising methods and receiving absolutely no compassion or help I will no longer be booking anymore stays through…

I booked a pair of tickets from El Paso, Tx. to Columbia, SC for July 14 to July 21 with HOTWIRE. After ordering the tickets I wanted to bundle the purchase with a rental car so I called HOTWIRE to see if it was OK to do that. The HOTWIRE representative I spoke to told me I would have to cancel my tickets and rebook later. At that time the rep. informed me that I would be getting a refund in 2 to 3 days (that did not happen). I called on Friday, June 29th to see where my refund was at since it had not yet been deposited in my bank account.

THIS IS WHEN IT REALLY GETS DOWN RIGHT STUPID.

I spoke to a rep. at HOTWIRE who apparently thinks what she had to say was more important than the customer since she constantly kept interrupting me as I spoke. She kept informing me that my tickets were…

I booked a hotdeal flight that stated a flight between 6am to 10 pm and received a flight before 6 am can not make a flight before 6am as I am connecting a flight called customer service and they wouldn't do anything. They keep repeating the same three sentences and don't speak half good English to even be able to communicate with them.

Ask to speak to corporate office and they give me the run around. What kind of company takes advantage of there customers like this. There is no help or justice for these types of mishaps. No one should have to go through such hell to make a flight reservation.

I want my money back and won't stop until I get it.

I called in to customer service tonight to request an itemized bill for my stay May 24, 2018 - June 2, 2018. I explained to the representative that we are a military family and that the military needs for the receipt to be itemized.

She told me she couldn’t do that. I the explained to her that it has to be itemized per night because the military needs that. She told me to just give them what I already have. I explained to her again that that will not work,it has to be itemized.

AND SHE HUNG UP ON ME!! I can’t believe a supervisor would actually hang up on a customer. I can’t be the first military family requesting an itemized bill. I would like someone who is capable of handling…

I attempted to book a weekend away using Hotwire. When I went to "click" which hotel I wanted my computer screen jumped and I hit the wrong property. I immediately called Hotwire to correct the property. I was informed that they would have to refund me and I would have to pay for the new reservation.

I agreed and specifically told the Representative that I wanted to stay in the in Plainview/ Melville property, I described the property, price, area exactly how it appeared on Hotwire's website. When I received my confirmation, I was booked in a COMPLETELY different hotel, which is now a motel, in a completely different unsafe area.

I called Hotwire to have this issue corrected but I was informed that I would have to pay AGAIN (3rd time) in order to have a refund. I do not have any more…

last evening, our car broke down and we booked a rental from Hotwire. We were given the address of 1965 N. , Tampa, Florida 33607. The address was incorrect. I walked there to find that this location had closed down long ago.

I then had to walk to the airport. It was a frightening experience as it was a very bad part of town. When I got to the airport, I realized that at some point during my walk, my wallet had fallen out of my pocket and I was unable to rent a vehicle.

In total I walked about 5 miles. I spent $110 on an uber to get home hours later. I called customer service and spoke with Kasha - Badge #418. I tried to escalate the situation because she said there was nothing she could do.

" She also said she could do nothing for us and when I asked for a manager she said she didn't…

WE MADE A RESERVATION THROUGH YOUR WEB SITE BACK IN DECEMBER FOR A ROUND TRIP FLIGHT AND A RENTAL CAR AND WE REQUESTED FLIGHT INSURANCE AND RENTAL CAR INSURANCE . OUR ITINERARY # 7318369677869 AND I CALLED TODAY TO FOLLOW UP ON EVEYTHING BECAUSE I HAVE NOT RECIVED ANY E-MAILS ON THE INSURANCE.

AND WHEN I CALLED ABOUT THIS THE ASSOCATE SAID IT MUST OF BEEN A WEB SITE ISSUE AND IF THAT WAS TRUE WHY DID I NOT GET A E-MAIL ABOUT THE ISSUE ON THE WEB SITE. com and my cell # is 910=389-1207.

WE ARE STILL GOING ON THE TRIP . BUT NOW WE ARE GOING TO HAVE TO AT LEAST GET RENTAL CAR INSURANCE FOR THE CAR WE ARE DRIVING. PLEASE E-MAIL ME OR EVEN CALL MY CELL AND EXPLAIN TO ME WHAT HAPPENED ON YOU END OF THIS BOOKING. THANK YOU STAN KOVIAK,JR.

If I could give Negative stars, it would be a Negative 5. I stayed at the at the Quality Inn in Placentia, CA on 01/29/17, and again on 01/30/18, and three were issues the first night, but at least the employee/Emily was customer service friendly.

When I checked in on 01/30/18, Mr. Montoya, was rude, unprofessional, and had no customer service. The gentleman had a dispassionate look, he never greeted me upon arriving at the hotel, and he never looked up from the computer as I was checking in.

), but rude people are unacceptable. I still have 7 additional days in this area, but I want to be sure that I will get 2 queen beds, and I can't be assured of that with using Hotwire. Ms. Moore Confirmation # 6083460059

Hotwire to me is the biggest legal scammer allowed in the travel industry. Three years ago my wife and I booked a flight, hotel and rental car through hotwire to go see my ailing father in PR. We left Pottsville, PA 4 hours before the flight and faced a long traffic jam at the Philadelphia turn pike due to an automobile accident.

We arrived to Philadelphia Int airport 45 minutes prior to flight and were not allowed to process tickets to board flight. All of our arrangements were cancelled by Hotwire because we did not have insurance. Nice and easy way for a company to make money off of people trying to pinch money during hardtimes.

I speak horrors about hotwire for providing me and my family for one of our most horrendous experiences we have had in our lifetime and trust me I will spread…

I made a car rental reservation several months ago through Hotwire. As life goes, plans change and I called to cancel the reservation. The customer service agent and her supervisor were far less than "customer service" oriented. They held fast to non-refundable, non-transferable. Even after I explained that I would not even be in the city where I reserved the car and asked if the amount could be credited to my account.

Nope, they stuck to their robotic corporate line and offered no solution. Now Hotwire has my money, I have no need for the car. Instead of working with a customer and keeping them loyal they have lost a customer and created someone that is going to make it my mission to tell everyone I know, use social media and every online complaint forum to spread the word about this…

The first room i was put in ended up being infested with ants and it was a first floor room and there wasn't even a screen on the window. I have a 2 year old and between all the ants and no screen. I wanted to a new room so they switched my room which was awesome until i saw this little roach in my new room.

I have tried to get a refund from hotwire because my mom died and wasn't able to use my ticket. I done every they told me to do and got the run a round .Even spoke to Emily Jade from corporate office, she was very rude and nasty to me. She doesn't know what customer service.

Horrible experience at the Leamington Hotel N 1st St. Miami, Fl. Rude Staff, bad neighborhood (junkies, beggars, con artists, prostitutes. The rooms are terrible, bath rooms and shower (5'x4'). Room smells, mold on shower walls. Never Again. Not a place to stay, for a visit or cruise after booking on Hotwire. Worst Ever experience.

I am writing to you in order to make a complaint about accommodation I got after booking a hotel on the Hotwire company website. I booked my accommodation in 3star hotel Aryan residence in Brussels for 5 nights/2 persons ( itinerary No. 6440335374). When we got to the hotel on 12th of November hotel was closed due to technical issues as it was written on the front door together with the information that we are relocated to Hotel Albert, a 2star hotel 1km further of previous one.

Our complaint is based on the fact that we had no information either from your company or the hotel that it was not working and that we were relocated to lower rank hotel. I am seriously hoping to get any type of reimbursement from the Hotwire company for this inconvenience.

I have pictures of the disgusting rooms, that was rented to me at the Days Inn and Suites in pine bluff AR. I could not stay in these rooms. I requested a refund or to be moved to a different hotel.

My reservation was for 8/31/16 until 9/3/1016. and i was denied. I have more pictures of the room. All I ask is to get what i paid for. Please help.

Booked a room on Hotwire, got a confirmation email from customer support go to the hotel to stay the night. Now they tell me it's been cancelled and my monies are refunded. They give you no reason why then I check my bank account and the transaction is pending so they made a false reservation took my money and I had nowhere to stay and it's happened to other people I know.

com and the CEO is probably crooked at the top.

I pastor a church and I made this reservation in early march for our Youth group. I conducted a search for 4 Rooms, 8 Adults, and 8 Children. Your policy states you will accommodate accordingly. On Friday, I got ready to check into this hotel and found out the hotel only had 1 single bed in each room. There is no way this would accommodate this amount of people. I immediately notified Hotwire and a refund was granted. However, I made a new reservation for the same amount of people and by the time we got ready to check in.

Hotwire had changed the count whether manually or system generated to less than requested. This is a violation in the event of a fire. Instead of having the appropriate count. It was changed where half of the occupants would not have been accounted for on any manifest.…

I called into hotwire customer service regarding flight prices. The customer service agent convinced me that I would get the best rate by booking on the phone. He took about 45 mins to book it and once he sent me the confirmation email with my itinerary number, the problems started. The itinerary number he sent me wasn't coming up as accurate. Every time I tried to look up my itinerary number on hotwires site, it came back as an error saying that it is deleted and that itinerary does not exists. Of course, my account was charged $4,015 immediately. I pointed this out to the agent right away and he told me not to worry about it and he transferred me to another agent because I was concerned.

The second agent transferred me to a third person and that third person said that the initial…

com, I was provided great deals on flights, hotels, vacation packages and many more. I was planning a vacation with my family and Hotwire gave the best deals. I called up Hotwire and spoke to an executive who was pleasant over the phone and explained me the process of going about the deal.

I got a 50% discount for a hotel near the beach side with great views and ambiance.

Also they helped me with the flight booking and pick and drop to the hotel as well. I am totally happy with the way the overall vacation went off. Going forward I would take help of Hotwire for any kind of travel.

com. Going to Ocean City MD. They did the great rate but you cant see the location. It was a hotel about an hour away and we had a 6am apppintment in Ocean City. Way too far. They refused to assist, made us call in to be read some canned answers.

Absolutely terrible experience for first time users. Cancelling thie reservation off of our card.